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Presentation given at PROS Pricing Summit, Chicago, IL, July, 2010
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©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit Pricing Executive Summit
Brian SharpValue Management Practice Lead
Price & Value Management Why Not Take Both Paths to Profit?
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Discussion Flow
Are we price managers or value merchants?
Packing the essential tools
Choosing the right path
Reaching the summit
Wrap-up
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Maximizing the profit captured by the enterprise
Creating measurable, differential value for the value chain
What is value management?
Value Capture
Value Creation
1
2
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Process ExcellenceTools & Software
Leadership & Learning
Value in Market
Value in Innovation
4
Pricing and transaction management are components…
The value merchant’s role
Pricing Strategy
Transaction Management
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
TRANSACT
Sense
Set
Manage
Convey
Value vs. Price spectrum
Who?
What?
Why?
When?
Where?
How?
How much?
• Segmentation & Targeting
• Offer• Brand
• Value Proposition• Differential Value
• Commercial Roadmap
• Channels• Geographic markets
• Customer Engagement Process
• Price/Value• Volume
Value Management
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Discussion Flow
Are we price managers or value merchants?
Packing the essential tools
Choosing the right path
Reaching the summit
Wrap-up
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Four basic tools to guide any journey
0
2
4
6
8
10
12
Freq
uenc
y
Price
Pricing Band Analysis
Dealer List Price
Invoice Price
PocketPrice
Economic Value Estimation
Value Map
Pocket Waterfall
Price Band
Value Management
Price Management
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
How is value measured?
Two Schools of Thought
“Value is Relative”- -
Perceived Value
“Value is Quantifiable”- -
Economic Value
Value mapsPrice vs. performance
Relative market position
Waterfall chartsEconomic Value Estimate
Return on investment
Decision to use oneor both depending
on the uniquesituation
Tools
Alignment of Price and Value
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Relative Perceived Value
Worse Value
Fair Value Line
Better Value
The Value Map shows the position of each competitor in terms of the overall cost versus the overall benefit.
School #1: Perceived Value
Inferior Superior
Higher Cost
Relative Price
Lower Cost
Economy
Average
Premium
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
A Value Waterfall is used for estimating the economic value-in-use of solutions. This tool is most effective when your business has a clear economic advantage over a specific competitor and when it is logical that the
customer would monetize the relative benefits of your offer.
$ Variance Benefit
vs. CurrentSolution
Current Solution
Break Even
Savings
School #2: Economic Value
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Discussion Flow
Are we price managers or value merchants?
Packing the essential tools
Choosing the right path
Reaching the summit
Wrap-up
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
12
The conventional route to the summit
Strategy Development and Planning
Execution
Performance Tracking and Evaluation
Develop Pricing
Strategy
Set Base Prices
Develop Pricing
Structures
Develop Pricing Policies
Set Sales Targets
Communicate List Prices
Develop and Administer Customer
Agreements
Determine Offers and Negotiate
Deal Prices
Collect Revenue and
Process Credits
Monitor and Analyze
Revenue and Profitability
Assess Performance
Against Targets
Recommend Corrective
Actions
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
13
Consider all of the available routes
Order Fulfillment
Product Life Cycle Management
Customer Engagement
Enabling Systems & Capabilities
Leadership & Learning
InformationSystems
Suppliers Customers
Customers
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
14
Why not start with the customer engagement process?
•Issues •Tactics
•Negotiations
Plan Engagemen
t
Assess Needs & Value
Refine Offer & Value
Proposition
Present & Deploy Solution
Assess Results
Sense
ManageConvey
Measure
Plan
value analysis
offer managementvalue communication
value quantification
segmentation
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
15
What role can we play in the new product development process?
value hypothesis
transaction model
price and positioning
demand & revenue management
OpportunityIdentification Business Case
Market /TechnicalValidation
Commercial Readiness Execute Launch
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
16
Start small. Get some wins. Determine if a process exists…Help define the process Pick one or two stages of the process to improve Customize the tool kit Test the approach Train the organization Replicate and scale up
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Discussion Flow
Are we price managers or value merchants?
Packing the essential tools
Choosing the right path
Reaching the summit
Wrap-up
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Price Orientation
Theoretical Value
Commercial Value
Conveyed Value
Accepted Value
Transacted Value
Captured Value
Value Share
Communication Gap
Segmentation Gap
Negotiation Gap
TransactionGap
Value Orientation
Reaching the summit. Navigating the crevasses.Which trailhead?
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Take multiple routes
Value in Innovation
Transaction Management
Pricing Strategy & Structure
Value in Market
©2010 PROS Holdings, Inc. All rights reserved.Pricing Executive Summit
Contact Information
Brian Sharp
919.428.4495