Press any key to continue

WELCOME TO THE

MESSAGEMATE VOICE MAIL

• Place the cursor over the area of interest and read on.

• To return to the main menu or the content page

click on

• To return to the previous slide click on

• To move onto the next slide click on

• Remember always highlight your required action.

• If you require additional information or can make suggestions on how to improve the following please comment to onhold@messagemate.com.au

• Please begin with a section titled “The First Tour”

CONTENTS

•HOW TO USE

All contents items on this page are interactive.All contents items on this page are interactive.

Security CodeSecurity Code

Main Voice MenuMain Voice Menu

Accessing VoicemailAccessing Voicemail

Retrieve VoicemailRetrieve Voicemail

Special Functions MenuSpecial Functions Menu Time & DateTime & Date

Voicemail External Phone NumberVoicemail External Phone Number

External Transfer EnableExternal Transfer Enable

External Voicemail Notification External Voicemail Notification

Change Security CodeChange Security Code

Disable Security CodeDisable Security Code

Greeting MessageGreeting Message

Click the box to view the headings contents

Contact UsContact Us

Message Order Message Order

To Call forward your phone The First TOUR

Your Security code is a four digit code :

9 followed by YOUR 3 digit extension number 9___

CONTENTS

1 2 3

4 5 6

7 8 9

* 0 #

“To send internal voicemail,press 2”

“Or Special functions, press 9"

Click me

Click me

“To retrieve Voicemail press 1”

“To toggle absent status, press 5”

CONTENTS

CONTENTS

1 : Enter the Voicemail Pilot Number

2 : Enter your 4 digit security code

This will take you to the main menu

TO ACCESS VOICE MAIL

Click me

Click me

CONTENTS

1) Enter the voicemail pilot number

2) Enter Your Security number

and follow the prompts

Enter 1 to retrieve voicemailCLICK HERE FOR ADDITIONAL INFORMATION

CONTENTS

“New messages : (number) . Archived messages : (number).”

To select the previous message, press 1.

“To listen, press 2.To select the next message, press 3.To delete the CURRENT message , press 9.To delete all, press 0 (Press zero when the date stamp is playing.)(To exit, press ‘star’ until the Messagemate says "Goodbye"

CONTENTS

1. Dial in & wait for one of the following :(a)Day or night message & then enter #321

(b)Ask the operator to transfer you to your extension

number, during your greeting message enter #321

(c) Phone your direct line & during the greeting

message enter #321

2. Follow the prompts as normal

CONTENTS

1 2 3

4 5 6

7 8 9

* 0 #

(non announced: To change password, enter #nnnn, where nnnn is the current password and then follow prompts)

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“To enable / disable enable VM notification, press 7”.

“To set up your external phone number, press 5”

“To exit, press ‘star

To enable / disable external transfer, press 6

“To listen to your VM Greeting Message, press 1.

To record to your VM Greeting Message, press 2.

To delete your VM Greeting Message, press 3.”

Messages are sorted in the following order:New (unread) messages first, oldest first.Archived (read) messages next, oldest first.At menu entry, the ‘current message’ is set to the oldest new message, if any, or else to the oldest archived message.

Special case: if only ONE message is stored, the menu wording changes to:

“New messages: one” - OR - “Archived messages: one”“To listen, press 2. To delete, press 9. To exit, press ‘star’.”

• After a new message is played in full, it is automatically ‘archived’.• If ALL messages are to be deleted (enter ‘0’), the machine plays a

confirmation message as follows:“To delete all, press 0, or any other key to abort”

Zero must be entered again before all messages are deleted.

CONTENTS

Time and Date stamp:

If enabled, the time and date stamp announcement for NEW messages is:

“New message received today, 3:10pm” -OR-“New message received August 7, 3:10pm” -OR-“New message received 3:10pm”

For ARCHIVED messages:

“Message received today, 10:20am” -OR-“Message received August 7, 10:20am” -OR-“Message received 10:20am”

CONTENTS

1 .From the special functions menu (9) selection option 5

2. The system will then notify you of the current phone diversion number. You will then be asked, if you wish, to keep or change the current setting

3. To enter the new number wait for the prompt and enter the number you wish your calls to be diverted to and then enter # (hash)

Note : The number entered will be used both for VM external transfer & extend VM notification

CONTENTS

Sample Greeting Messages

CONTENTS

Hi – you’ve reached the voicemail of YOUR NAME. Please leave your message after the tone, and press star to finish. Thank you.

Hi – you’ve reached the voicemail of YOUR NAME. Please leave your message after the tone, and press star to finish. Thank you.

Hi – you’ve reached the voicemail of YOUR NAME. Please press zero now to return to the operator, or leave your message after the tone. Press star to stop recording. Thank you.

Hi – you’ve reached the voicemail of YOUR NAME. Please press zero now to return to the operator, or leave your message after the tone. Press star to stop recording. Thank you.

Hi – you’ve reached the voicemail of YOUR NAME. To return to the main menu please press one now, to transfer to my mobile press 7 or leave your message after the tone, and press star to finish. Thank you.

Hi – you’ve reached the voicemail of YOUR NAME. To return to the main menu please press one now, to transfer to my mobile press 7 or leave your message after the tone, and press star to finish. Thank you.

If you want a caller to be transferred to an external number * from your VM Greeting Message (by entering ‘7’), follow these steps

1) Include the option in your VM Greeting Message recording (e.g. “…If you want to transfer to my mobile, press 7 now (pause) …or wait for the tone to leave a message…(pause).”

2) Program an external number using Menu 9 Option 5.

3) Enable or disable the operation using Menu 9 Option 6.

* Subject to Telephone System functionality & ISDN required.

CONTENTS

1) Program an external number using Menu 9 Option 5.2) Enable or Disable the operation by pressing 7 again .

When a new VM message is received, the Messagemate calls the external number you specified, waits until the call is acknowledged and then plays the VM Main Menu.

The Messagemate will make 1 to 3 attempts to notify you, if attempts are unsuccessful , the system will then activate the message wait light.

NOTE 1: These facilities are available to the first 20 mailboxes .

If you want to be notified externally of new VM messages, follow these steps:If you want to be notified externally of new VM messages, follow these steps:

CONTENTS

EXTERNAL VOICE MAIL NOTIFICATION

TO DISABLE1.Enter the voicemail pilot number 2.Enter your security code (eg: 99xx or 9xxx)3.Enter 9 (special functions)4.Then enter # & your current security code5.Then enter star four times(****)6.Enter **** again to confirm7.To exit the press star (*)

until the system says “GOODBYE”

CLICK HERE FOR MORE INFORMATION

CONTENTS

To Disable your Security Code

TO CHANGE1.Enter the voicemail pilot number 2.Enter your current security code3.Enter 9 (special functions)4.Then, enter # & your current security code 5.Enter your new 4 digit security code 6.Enter number again to confirm7.To exit the press star (*)

until the system says “GOODBYE”

CONTENTS

CLICK HERE FOR MORE INFORMATION

Messagemate WA

Suite 206 ,Suite 206 ,283 Alfred Street283 Alfred StreetNorth Sydney NSW 2060North Sydney NSW 2060

Phone : (02) 8920 1511Phone : (02) 8920 1511Fax : (02) 8920 0122Fax : (02) 8920 0122

Email : messagemate@m2nsw.com.auEmail : messagemate@m2nsw.com.auwww.m2.com.au

Welcome to the Messagemate Voice Mail TOURTo move to the next slide press or the space bar

• Step 1 Dial the voicemail pilot number

• Enter your 4 digit security number

(For example 9EEE or 99EE)

Special functions Menu

• Step 2

Listen to the menu • Step 3 Select the special functions

option to allow you to enter your Greeting Message.

PRESSING 9

1

RETRIEVE VM

2

INTERN VM

3

7

4 5

ABSENT / PRESENT

6

8 9

SPECIAL FUNC

*

EXIT

# 0

The Greeting Message

• Step 4

• Press 1 to listen to your exisitng greeting message.

• Press 2 to record your greeting message

• Press 3 to delete your greeting message

– For Example

– “Hi you’ve reached the voicemail of YOUR NAME . Please press zero to return to the operator , or leave your message after the tone. Press star to stop recording .Thank you.”

Example “Hi you’ve reached the voicemail of YOUR NAME . Please press zero to return to the operator , or leave your message after the tone. Press star to stop recording

1 LISTEN

GREETING

2 RECORD

GREETING

3 DELETE

GREETING

7 EVN

ENABLE

4 5 EXTERN PHONE

6 XFER

ENABLE

8 9

*

EXIT

# CHANGE PASSWD

0

Retrieving Voice mail INTERNALLY

– Retrieve Voicemail Menu - INTERNALLY

• .Enter the Voicemail pilot number

(or use the hot key if programmed)

• Enter your security number - 9EEE or 99EE

• Enter 1 to retrieve Voice Mail“New messages: (number). Archived messages: (number)”

• To listen, press 2.To select the next message, press 3.To select the previous message, press 1.

To delete, press 9.To delete all, press 0.To exit, press ‘star’ until the Messagemate says "Goodbye"

1

PREV

2

PLAY

3

NEXT

7

4 5 6

8 9

DELETE

*

EXIT

# 0 DELETE

ALL

To retrieve VoiceMail EXTERNALLY

– Retrieve Voice Mail - EXTERNALLY

Dial in & wait for one of the following :

1) The Day or Night message & then enter #321

2) Ask the operator to transfer you to your extension number, while your greeting message is playing dial #321

3) Dial your direct line & while your greeting message is playing enter #321

The follow the instructions as normal

External Notification

From the opening Menu - select

Special Functions by Pressing 9

• Step 1 is to set up the phone number you wish to be contacted on - a mobile or any external number you select from YOUR voice mail box.

• Step 2 now to activate you press 7 and it will say “external notification enabled” to de activate (now or latter) press 7 again and it will say “ exteranl notification de activated”

1 LISTEN

GREETING

2 RECORD

GREETING

3 DELETE

GREETING

7 EVN

ENABLE

4 5 EXTERN PHONE

6 XFER

ENABLE

8 9

*

EXIT

# CHANGE PASSWD

0

To Change or delete your security code.

• The last thing in the introductionary tour is to give you the option of changing or deleting your current secrity code.

• From the opening Menu - select

Special Functions by Pressing 9 Step 1 Enter # plus your current

extension number i.e #9EEE

Step 2 Enter you new four (4) digit extesnion number , then as asked confirm you new securirty code or

Step 3 Enter four stars ( **** ) and confirm, then you will no longer be asked for your security code.

1 LISTEN

GREETING

2 RECORD

GREETING

3 DELETE

GREETING

7 EVN

ENABLE

4 5 EXTERN PHONE

6 XFER

ENABLE

8 9

*

EXIT

# CHANGE PASSWD

0

Thank you

• To return to the main menu click below

CONTENTS