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Tod
ay w
e b
oas
t o
f
2 But the Rome was not built in a day…
Being the first state in the country to initiate most of the key e-Governance projects
Being one of the top IT performance State in the country
Completing over 50 Million Transactions in 42 months
Over 4500 Public Delivery Channels
Digital Tokens issued to entire department officers
Th
ere
was
a t
ime
…
3
Expenses
Not so long ago, when people had almost lost their faith in governance system because of the hardships they had to endure
Inconvenience
Demotivating
The officials, esp. the dedicated and hardworking ones, found the responses demotivating even after putting the best efforts
Over Burdening
Multiple Visits
They needed a change… They deserved better…
& it
sta
rte
d r
eso
nat
ing
…
4
Want Need Cries Echoing Resonating
transformed
exposed in the form of
began
gradually
eGov Pillars
MMPs NeGP
• DeitY initiatives were getting into a shape
• But were taking its own time…
• Meanwhile, the resonance was growing…
• The need to do something immediately…
The Change had to follow…
Phases
Round Table Conferences
Initiative was born
Implemented on 04 November 2011
Th
e S
alie
nt
Feat
ure
s
6
Salient Features
AP IT (Electronic Service delivery Rules), 2011
Categorization of G2C services
Web Based Land Records Management System
Web Based Land Registration System
A single-entry portal for the entire range of services.
Digitally signed certificates
Secured Stationery
Seamless transfer of transaction charges
Real time Monitoring of transactions
SMS alerts to citizen
SECR – Certificate Verification
Over 50 million transactions in 42 months
30 Departments
Kiosks run by village level entrepreneurs
200 Services
Launched on 04 November 2011
Th
e A
rch
ite
ctu
re B
eh
ind
..
7
SCAs
We
b S
erv
ice
Inte
rfac
e
We
b S
erv
ice
/ W
eb
po
rtal
In
terf
ace
APOnline
eSeva
CSCs
Revenue
Registration
Municipality
Treasury
Authentication Registration
Work Flow PKI Engine
Repository
Service Framework
Payment Processing
Mee Seva Portal Departments
Th
e L
og
ic a
nd
th
e P
illar
s
8
CSC
SDC
SSDG
SWAN
P
i
l
l
a
r
s
Over 7000 Kiosks
Fully functioning APSDC AP State Wide Area Network
AP SSDG
•Service wise Transactions report •Payment Reconciliation Reports •Bank Reconciliation Reports •Exception Reports etc.
Request for Service
Service Response
Service Details Response
KIOSK
KIOSK
Service Center Agency Portal
(APOnline ,eSeva & CSCs)
MeeSeva Services Portal
(State Data Center) Department
Server
Request for Service Details
De
mys
tify
ing
th
e p
roce
ss
9
Input Processes Output
Application Form
Database
Across the
Counter
Dept. Login
Postal/Manually
Category B
Y
N
Verifies/enquires
Kiosk Operator
Category A
B
SECR
A
Th
e G
rou
nd
Wo
rk
10
Inter departmental coordination meetings
Establishing delivery channels
Development of web- based Mee Seva application www.meeseva.gov.in
Improving/establishing connectivity
Digitization of records
Creation of new databases for Social services
Centralizing databases
Digital signing of databases including bulk-signing
Establishing Backend hardware
Ownership of data with User Departments
Delegation of authority to field functionaries
Institutionalization & Decentralization-Creation of District e-Governance Societies
Str
ate
gie
s A
do
pte
d
12
Enabling District Administration
Identifying Focus Department & Concurrence
Media/Publicity
Parallel Transactions Stopping
Central Pooling
Department concurrence
Rewards & Recognition
Thus Infrastructure, Logic and Strategies combined made this dream come true…
Scale of Economies
Scope of Economies
Learning Economies
Capacity
It w
as n
ot
a d
ream
wal
k…
13
It was the techniques adopted and implemented that helped us overcome the challenges
“Challenges and Hurdles to cross were a day to day affair”
E-Participation
Stake Holder Engagement
Meeting Targets &
SLAs Change
Management
Process Reengineering
Kiosks
Management
Some of the challenges
and hurdles we faced
and over came were as
mentioned here
eP
arti
cip
atio
n
14
eParticipation helps people engage in politics and policy-making and makes the decision-making processes easier
to understand.
Thus citizens can submit their views, comments, complaints and advice to the government through the use of
new Information and Communication Technologies (ICTs)
Increasing e-information to
citizens for decision making
Enhancing e-consultation for deliberative and
participatory processes
Supporting e-decision making by increasing the input of citizens
in decision making
To improve the
citizen's access to
information and
public services
To promote
participation in
public decision-
making which
impacts the well
being of society
Purpose Objectives
Source: http://unpan3.un.org/egovkb/egovernment_overview/eparticipation.htm
eP
arti
cip
atio
n -
Sce
nar
io
15
Social Media including Facebook
TV Program - Mana TV
1100
Customer Satisfaction Surveys
Feedback Surveys
Opinion Polls
Present Engagements Upcoming Engagements
23 District Portals
Building Mobile Apps
Live Chat
Discussion Forums
Blogs
Optimizing use of social media to enhance eParticipation
Building and ensuring a quality eParticipation system
Ensuring the participation of people from the remotest areas
Introducing Mobile Apps that could empower eParticipation
The Future Research Areas
Se
rvic
es(
158
)
16
Revenue
Registration
Municipality
Civil Supplies
Police
Education
Aadhaar (UIDAI)
Industries and Commerce
(Promotions)
12
11
04
04
02
08
Information Technology &
Communication (Promotions)
11
Labour
Election
04
05
04
22
03
56
Mining & Geology
07
Agriculture 02
Social Welfare
Transport
Power Distribution
3
Th
e R
oad
Map
18
The above statistics is not the end…It is continuously evolving… By the year end, this is what we would be looking at
Category A - 95,48,989 (34.5%)
Category B – 1,81,39,889 (65.5%)
158 Services with 16 departments on board
Total Transactions – 2,76,88,879 (21st Sept.2013)
Approved Transactions – 1,62,10,802 (89.4%)
Pending within SLA – 4,17,519 (2.3%)
Pending beyond SLA – 4,49,624 (2.5%)
Rejected Transactions – 10,58,580 (5.8%)
300 30 10,000 50 Million
Services Live Departments Mee Seva Centers Transactions
300 30 4800
Services Live Departments Mee Seva Centers Transactions
& today we have…
50 Million
Th
e C
han
ge
is c
on
stan
t
19
The infrastructure we put today form the basis for tomorrows development…
“If there is something which is constant, that is change…”
State Data Center
(Infrastructure)
Citizen Service Centers
(Meeseva centres)
Andhra Pradesh State Wide Area
Network (Horizontal
Connectivity)
e-District (Infrastructure,
data digitization,
Services)
State Service Delivery Gateway
(Infrastructure and services)
Future Initiatives
“Mee Seva would continue to grow embracing the new technologies and need, while serving the citizens…”
Ex
isti
ng
Se
rvic
es
21
Revenue Department Revenue Department
1. EXTRACT OF ADANGAL / PAHANI 2. EXTRACT OF ROR 1B 3. COPY OF FMB 4. INCOME CERTIFICATE 5. RESIDENCE CERTIFICATE - GENERAL 6. INTEGRATED CERTIFICATE (CASTE-NATIVITY-
DATE OF BIRTH) 7. F-LINE PETITIONS 8. SUB-DIVISIONS OF LANDS 9. MUTATION OF ENTRIES IN REVENUE RECORDS 10. NO EARNING MEMBER CERTIFICATE 11. FAMILY MEMBER CERTIFICATE (SOCIAL
SECURITY 12. SCHEMES & GOVT. EMPLOYEES / PENSIONERS) 13. OBC CERTIFICATE 14. EBC CERTIFICATE 15. AGRICULTURAL INCOME CERTIFICATE 16. COPY OF VILLAGE MAP 17. PRAJAVANI 18. APPEALS ON DEMARCATION (HYD) 19. CC OF ROM (HYD) 20. PATTADHAR PASSBOOK REPLACEMENT 21. DUPLICATE PATTADHAR PASSBOOK 22. OLD ADANGAL/PAHANI DETAILS 23. LOCALIZATION OF PROPERTIES(HYD) 24. DEMARCATION(HYD) 25. MONEY LENDING LICENSE 26. NATIONAL FAMILY BENEFIT SCHEME
APPLICATION 27. APATHBANDHU APPLICATION 28. PAWN BROKER LICENSE
29. ALLOPATHIC MEDICAL CARE HOSPITAL 30. DUPLICATE COPY OF CERTIFICATE-INCOME 31. DUPLICATE COPY OF CERTIFICATE-INTEGRATED 32. DUPLICATE COPY OF CERTIFICATE-RESIDENCE 33. ISES - INCOME CERTIFICATE 34. ISES - RESIDENCE CERTIFICATE 35. ISES - INTEGRATED CERTIFICATE 36. ADANGAL /PAHANI CORRECTIONS 37. LAND CONVERSION 38. LATE REGISTRATION OF BIRTH 39. LATE REGISTRATION OF DEATH 40. POSSESSION CERTIFICATE 41. LOAN ELIGIBILITY CARD 42. ISES – INCOME FEE REIMBURSEMENT 43. CERTIFIED COPIES ISSUED BY RDO 44. RESIDENCE CERTIFICATE – PASSPORT 45. EXTRACT OF D-FORM PATTA APPLICATION
46. EXTRACT OF HOUSE SITE PATTA
47. CC OF SETHWAR/RSR
48. CHESALA PAHANI
49. CERTIFIED COPIES OF PANCHANAMA
50. CERTIFIED COPIES OF PROTECTED TENANT
51. KHASRA PAHANI
52. SCHOOL REGISTRATION
53. EXTRACT OF TSLR
54. WASOOL BAQI
55. FAISAL PATTI
56. NEW PATTADHAR PASSBOOK
Ex
isti
ng
Se
rvic
es
22
1. LL Slot Booking with Fee Payment 2. DL Slot Booking with Fee Payment 3. RC Abstract 4. DL Abstract
Transport
1. Application for issue of Age Certificate 2. Application for duplicate Memo of Marks 3. Application for Re-Counting of Marks 4. Application for Migration Certificate
Education
1. Know your Aadhaar 2. Aadhaar Seeding
Aadhaar
1. Investment Subsidy 2. Pavala vaddi 3. Power cost reimbursement 4. Sales tax reimbursement 5. Stamp Duty/Land Conversion charges/Mortgage Duty 6. Cleaner production measures 7. Skills upgradation 8. ISO/BIS certification
Industries & Commerce
1. Name change
2. New connection - 6a – street lights
3. New connection - 6b – public water works
4. New connection - general purpose
5. New connection - religious places (temples, church,
mosque, govt.schools etc.)
6. New connection commercial
7. New connection commercial-hoardings
8. New connection domestic
9. Load change
10. Category load change
11. Category change
Power Distribution
1. Issue of Encumbrance Certificate
2. Certified copy of Registration Document
3. Slot booking for Registration
4. Certified copy of Bye Laws
5. Certified copies of Society registration
6. Certified copies of Firm registration
7. Registration of Society
8. Registration of Firm
9. Submission of Appeals
10. Amendment of Society
11. Firm Name Change
12. Change in Constitution Firm
Registration Department
Ex
isti
ng
Se
rvic
es
23
1. Birth Certificate 2. Death Certificate 3. Birth Certificate Corrections 4. Death Certificate Corrections 5. Child Name inclusion 6. Non Availability Certificate - Birth 7. Non Availability Certificate - Death
Municipality (GHMC)
1. Birth Certificate Corrections 2. Death Certificate Corrections 3. Child Name Inclusion 4. Permission for Water Connections 5. Transfer Of Title Deeds 6. Applying for Trade license 7. Applying for Building permission 8. New Assessment request 9. Sub-Division requests 10. Non Availability Certificate – Birth 11. Non Availability Certificate – Death 12. Exemption request 13. Vacation remission 14. Birth Certificate Corrections 15. Death Certificate Corrections
Municipality (CDMA)
Agriculture Department
1. Application for Crop Seed Subsidy 2. Application for Crop Insurance
1. Missing or Lost Documents / Articles
2. Permission for Event Bandhobust
3. Issuance of Certificates
4. Fresh Licenses or Renewals
Police Services
1. Ration Card Mutations - DOB Correction
2. Print Ration card
3. Fair Price Shop Renewal
Civil Supplies Departments
Information & Communications
1. 1) 25% Power Subsidy
2. 2) Conversion to Industrial Power Tariff
3. 3) 100%/50% Stamp duty Refund
4. 4) Recruitment Assistance
5. 5) 50% Exhibition Rental Refund
6. 6) Tier II/III Location Anchor Company Incentive
7. 7) Reimbursement of Patent filing cost
8. 8) Reimbursement of Quality Certification expenditure
9. 9) Declaration of IT Park Status
10. 10) Specific Incentives for SC/ST/Women Entrepreneurs
11. 11) Allotment of land
Ex
isti
ng
Se
rvic
es
24
Labour
1. Registration of Establishment / Shop (Form - I) 2. Renewal of Establishment / Shop (Form - III) 3. Issuance of duplicate certificate for Registered 4. Establishment / Shop Notice of Change
1. Issue of Voter Certificate/I-Card 2. Application for inclusion of Name in the Electoral
Roles 3. Application of change of details 4. Application of transposition 5. APPLICATION FOR OBJECTION/ DELETION OF NAME IN
THE ELECTORAL ROLL ( FORM -7)
Election Commission
1. Reconnaissance permit 2. Prospecting License 3. Mining Lease 4. Granite Quarry Lease 5. Marble Quarry Lease 6. Other Quarry Lease 7. Mineral Dealer License
Mining & Geology
1. EPASS – Renewal (Post Matric) 2. EPASS – Renewal ( Pre Matric ) 3. APPLICATION FOR STUDENT
SCHOLARSHIP(FRESH)
Social Welfare