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Fraud
Other
Do Not Call
Identity Theft
4,9062,440
758
417
$5.85MTOTAL FRAUDLOSS*43.7% of fraud complaints report a loss
$599MEDIAN FRAUDLOSS
FTC COVID-19 ComplaintsJanuary 1, 2020 - March 31, 2020
8,433OVERALLREPORTS
0 200 400 600 800 1000 1200 1400# of Reports
$0 $500,000 $1,000,000 $1,500,000 $2,000,000 $2,500,000$ Loss
Travel\Vacations
Online Shopping
Mobile: Text Messages
Impostor: Government
Impostor: Business
1,361
860
760
221
208
$2,437K
$1,111K
$12K
$131K
$614K
Top Fraud Products or Services (Top 5 by # of Reports and $ Loss)
1 Lending: Mortgage
2 Credit Cards
3 Lending: Student Loans
4 Banks, Savings & Loans, and Credit Unions
5 Health Care: Other Products\Supplies
244
236
178
143
142
Top Other Reports1 Other & No Subject Provided
2 Calls pretending to be government,businesses, or family and friends
3 Medical & prescriptions
4 Warranties & protection plans
5 Reducing your debt (credit cards, mortgage,student loans)
333
161
102
31
29
Top Do Not Call Reports
Live Caller196 (27.8%)
Robocall509 (72.2%)
DNC Reports by Call Type
*Travel complaints referring to the Coronavirus are mainly about cancellations and refunds rather than fraud.
31% employers say COVID-19
triggered a work from home policy for the
first timeSOURCE | Owl Labs
Tips for SECURING, PROTECTING, and PRESERVING the Well-being of Work-from-Home Employees
EMPLOYERSDEVELOP or implement work-from-home policies to ensure business continuity
CREATE policies that require strong passwords, multi- factor authentication, lock screens, and up-to-date mobile operating systems and apps — also, make sure employees know what to do if any of their devices are lost or stolen
6 Keys for Fueling Remote Success
ABOUT SONTIQSontiq, headquartered in Nottingham, MD, is a high-tech security and identity protection company arming businesses and consumers with award-winning products built to protect what matters most. Sontiq’s brands, EZShield and IdentityForce, provide a full range of identity monitoring, restoration, and response products and services that empower customers to be less vulnerable to the financial and emotional consequences of identity theft and cybercrimes. Learn more at www.sontiq.com or engage with us on Twitter, Facebook, LinkedIn, or YouTube.
© 2020 Sontiq, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.
Contact Sontiq to learn more about how to alleviate the emotional stress and productivity losses that can stem from being a victim of identity theft. We can help you protect all that you’ve built,
especially with the increased vulnerabilities and scams hitting remote workforces.
1-888-6-SONTIQ
www.sontiq.com | 1-888-6-SONTIQ
EMPLOYEESTOP 10
• Take breaks —
Refocus your eyes away from the screen
Go for a walk Get up and stretch Use an app to meditate
insighttimer.com
headspace.com
tenpercent.com
Employee WellnessBest Practices for Working Remotely• Prepare for your day as if you
were going into the office
• Set a daily schedule and try to stick to it
• Make a designated workspace
• Use tools, such as Slack or Asana, to let your team know when you’re online
• Set time for a good, healthy lunch
• Keep communication open with co-workers (schedule morning stand-ups, remote lunches, virtual team celebrations)
• Drink plenty of water and keep your water bottle nearby
With the influx of scams and digital fraud, remote employees are now more vulnerable than ever and are increasingly exposed to
criminals stealing their personal information.
TOTAL IMPACT:COVID-19 Scams and the Remote Workforce
EDUCATE employees on cybersecurity best practices including phishing, vishing, and smishing scams
GET mobile threat protection for your employees to protect against the exponential increase of phishing, malware, and spam
USE online PC protection tools for employees to proactively protect against malware that can steal sensitive data, such as username, password, credit card number, bank account details, and other personal information employees may type on their PC keyboard
REQUIRE employees to transfer files using company-approved, secure alternative means like cloud storage
Here are ten tips to help you further prepare for working remotely that will help ensure a secure environment.
Work-from-Home Security Tips
Know your company’s mobile device and teleworking policies
Stay vigilant on keeping your software updated
Run anti-virus and anti-malware software scans
If using a company VPN always have it on
Check the security of your Wi-Fi routers
USE CAUTION before clicking, particularly around COVID-19 communications
Use strong password protection on all the devices used by you and your family
Use two-factor authentication when available
Remember to save your work
Log off at the end of the day and keep your computer safely stored at night
4
3
2
1
5
9
8
7
6
10
Protect Your Phone from COVID-19 Scams
SOURCE | Forbes.com
22% of Americans say they have been targeted by digital fraud related to COVID-19
SOURCE | PC Magazine
Loss in Productivity
6 MONTHS and
100 to 200 hours worth of work
SOURCE | Various Industry Stats
Severe Emotional Stress
77% Reported
INCREASED Stress Levels
SOURCE | ITRC Identity Theft: The Aftermath 2018
Since the beginning of 2020, the FTC has received thousands of coronavirus-related reports from consumers.
TOP SCAM COMPLAINTS
1. Travel and vacation cancellations and refunds
2. Online shopping
3. Mobile texting scams
4. Government and business imposter scams
SOURCE | FTC
IMPACT: Identity Theft of Employees
NOTE: The FTC will be sharing data on COVID-19 scams regularly and posting a PDF of their results.
5 Strategies for Open Communication & CollaborationFueling a Productive Remote Environment
1. CREATE clear processes for communication and collaboration
2. LEVERAGE real-time collaboration tools, such as Zoom, Slack, or Skype
3. IMPLEMENT regular meetings to ensure consistent communication
4. CONSIDER using a project management tool, such as monday.com, Basecamp, or Workzone, to keep employees up-to-date
5. DEVELOP basic instructions on new software such as collaboration tools
4
3
2
1
5
Source | CNET
1. Don’t open any links
2. Do research before replying with STOP
3. Report a spam message to your carrier
4. Use your phone’s built-in blocking tool
5. File a complaint with the Federal Communications Commission (FCC)
350% increase in active phishing websites amid COVID-19 quarantine
COVID-19Presents
In addition, get peace-of-mind with a high-value and affordable Identity Theft and Mobile Threat Protection solution that can secure your whole identity.
It can take just one or two pieces of Personally Identifiable Information (PII) to steal someone’s identity.