Upload
jessie-davidson
View
216
Download
2
Embed Size (px)
DESCRIPTION
Educational History Online Teaching Experience Add a Personal Touch 3
Citation preview
Presenters:Therese Kanai, PhD & Melissa Holberg, PhD
University of Phoenix, OnlineSchool of Advanced Studies
1
Welcome Message Contact Information Technical Support Information
2
Educational History Online Teaching Experience Add a Personal Touch
3
Polite Professional Communicate Clearly Log In Frequently to Address Questions Do not Let Any Situation Escalate
4
Bio Professional With One “Personal” Fact Correct Punctuation “Semi-formal” Use Please and Thank You
5
Respond to bios in a time manner – less than 24 hours.
Use the student’s name to individualize instruction.
Check for questions posted on the first three days at least twice a day.
Be visible.
6
Use Clear Language Be Formal When Addressing Class Offer A Contact Phone Number Answer Phone Calls or Return Calls ASAP Let Learners Know If You Will Be Unavailable
7
A first time course has a high anxiety level for learners.
Computer issues need to be directed to technical support.
Offer leniency for week 1 deadlines due to “issues” that may occur.
Be firm yet compassionate.
8
Ask For Learner Contact Information Check Materials for Accuracy Have Three Means for Modality Have a Visible Question Thread
9
Use Please and Thank You Use Capital Letters for a Word to Reinforce
Importance Chose Colored Font Carefully When In Doubt Hit Save Not Send
10
11