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Presented to:
By:
Date:
Federal AviationAdministration
System Wide Information Management (SWIM)
Operational Responsiveness:An Emerging Trend -Intelligent Business Operations
SOA Brown Bag #13
The SWIM Governance Team & Michelle Davis, Progress Software
February 8, 2012
2Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
What Are We Hearing?• Blind Spots
Lack of a complete picture of where process data lives and how it is acted upon for informed decision making
• Lack of Process FlexibilityBusiness changes fast and so the processes that support it must be more flexible
• Slow Time-to-ValueDynamic process management must act upon existing systems, databases, and applications without the need for “rip-and-replace”
• Stay in ComplianceThe demands of customers, suppliers, and surrounding regulatory environment are finite and ever-changing
• Needs for an Event-Driven BusinessData, the foundation of any business, is driven by events (i.e. customer interactions, order processing, and information transfer)
3Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Data And Tools Compound Challenges
````
EnterpriseODS
HR
TS
GP
SG
EA
I/ET
L
EmployeeEmployee
EAI-ETL Infrastructure
EA
I/ET
L
EA
I/ET
L
Txn. Master Data
Ref Server.Ref Server.
BI Reference/Policy Data
Ref ServerRef Server DimensionsPolicies Models Bus. Group BI Ref. Data
Ref
IPGEnterprise Event-Stores
BusinessODS
EnterpriseODS
BusinessODS
MDMMDM
Co
nten
t Filtering
& In
tegration
Prese
ntation S
ervice
s
User M
ana
gem
ent
AuthenticationIDent
B2B Services
ZLE Svcs.
Request/ReplyPublish/Subscribe
Message Svcs
Translation Services
Pa
ckaged
An
alyticsM
ining
En
gines
Ab
stractionS
tructures
Re
portin
gE
ngine
s
Warranty/Repairs
Ref
Su
pp
ly
Ch
ainProduct
Partners
Inventory
Plans Su
pp
ly
Ch
ainProductProduct
PartnersPartners
InventoryInventory
PlansPlans
Fin
an
ceOrders &Shipments
GLGL
InvoiceInvoice
PlansPlansC
us
tom
er
CustomerTouch
ProductProduct
QualityQuality
WarrantyWarranty
Se
rvic
es
ProductProduct
ContractsContracts
InventoryInventory
ED
GO
FIN
AN
CE
Completeness and reliability of information
Visibility into the business
Effectiveness of insights and decisions
Ability to act and re-act
User productivity and satisfaction
Total cost of ownership
Impacting“These reports and analyses are not giving me any new
insight…I wish I could…”
“…don’t trust the data”
“Limited visibility on what’s going on in my
operation....now, and in the last few days”
“Wish I could connect my info with another department so we could see
how we impact each other”
“Wish I can do the reports on my own and not wait for IT”
“There seems to be multiple versions of the truth…data is in many different systems too”
“Takes me days just to produce this
simple report”
“Too many IT assets and tools everywhere, many of them overlap and are redundant”
4Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Reduce and Avoid CostsReduce and Avoid Costs
Enhance Process Improvement
Enhance Process Improvement
Manage Through CollaborationManage Through Collaboration
Reduce Fraud Waste and Abuse
Reduce Fraud Waste and Abuse
Meet Mission ObjectivesMeet Mission Objectives
Maximize Resource and Asset Utilization
Maximize Resource and Asset Utilization
Improve Operational Performance
Improve Operational Performance
Employ Commercial Best Practices
Employ Commercial Best Practices
Modernize ITModernize IT
Mitigate Risk Mitigate Risk Improve Program Performance
Improve Program Performance
Do More with LessDo More with Less Jump-Start InnovationJump-Start Innovation
Enable Continuity of Operations
Enable Continuity of Operations
Create New Citizen ServicesCreate New Citizen Services
Everyone Is Attempting To:
Create a Foundation for Business Process Integration
5Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Identify and solve problems with service delivery BEFORE impacting warfighter/customer satisfaction
What If You Could Do The Following?
6Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Do One Or All Of These Impact Your Ability To Succeed?
IncompleteVisibility
Unable to see what’s happening across the business
Have no visibility into undocumented or legacy processes
First hear about problems from customers
Information about customers, products, shipments is incomplete or out-of-date
Too Slow to MakeDecisions
Decision management is “past-tense”
Struggling to make sense of deluge of information
Inability to understand how combinations of events, transactions and processes will impact the business in real time
Cannot anticipate opportunities or threats
Brittle, InflexibleProcesses
Inability to make changes fast enough to respond to business needs
Limited oversight of processes
Cannot quickly react to regulatory changes to reduce exposure to noncompliant activity
Not empowered to dynamically correct processes without IT involvement
THE LACK OF BUSINESS OPERATIONS INTELLIGENCE HAS ENDED
7Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
What Makes Business Operations Intelligent?
According to Gartner…
Explicit, formal attention to business process design that demonstrates BPM/BPI
Situation awareness mechanisms based on recent events
Embedded/inline analytics via BAM, CEP or other near real-time processing
Software support for intelligent responses such as a rules/orchestration engine
8Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
IMAGINE: A GPS Navigation System
• Driver enters an address• Embedded optimization software calculates
the best route• The GPS device compares the location of the
automobile with the planned route• The device continuously maps the car’s
location, adjusts the estimated arrival time and alerts drivers before and when they need to turn or change directions
• If a turn is missed, the device notifies the driver and calculates a new route
9Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
GPS and Intelligent Businesses
10Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Gartner: Intelligent Business Operations
Emergence Of A New Category
IDC: Business Navigation SystemsForrester: Next Generation Platform
11Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Attributes Of An Intelligent BPMS (iBPMS)
Strong
synergy with
IBO value!
12Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Control Tower
Complex Event Processing
Business Process Management
Business Rules & Decision Management
Business Analytics
Real world environment, including “legacy systems”
Intelligent Business Operations (IBO)
Responsiveness Requires A New Technology Approach
13Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Unlimited Opportunities For Operational Responsiveness
• Business Growth– Expansion
– Partner connectivity
– Geographical migration
• Cost Control– Budget cuts
– People reduction/consolidation
• Business Quality– Customer service/satisfaction
– Speed of delivery
Strategic Business InitiativesLine of Business ProjectsCIO/CFO driven programsBusiness QualityRegulated BusinessesOutsourcing ProjectsERP / CRM investmentsKey Performance Indicator programsAcquisitions, mergers, & divestituresRisk reduction & mitigation programsInfrastructure consolidation initiativesHuman workflow managementFinancial compliance managementContact center optimizationEmployee & customer self-serviceInventory management & optimizationCategory line extensionProduct lifecycle management
IBO Opportunities are usually found in three main types of evolving business:
These opportunities will be spoken of and handled differently depending on the roles of the individuals within the organization… yet they are they same drivers and value to the business.
14Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Needed process improvements to facilitate and accelerate loan closings
Automated business rules and loan closure processes; added events processing and correlation
A unified portal enabled business users to prioritize loans, dramatically reducing the sales cycle and backlog
IBO In Practice
15Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Bringing It All Together For A Responsive Business
3. Uh oh! Fraud is going on (CEP)
2. Does the student qualify for the loan? (business rules)
1. Student applies for a loan online (business process)
7. Entire scenario modeled through the same interface (PCT)
6. Visualize, triage, & take action on process exceptions & activity (BPM)
5. Adjust the process execution to reflect the decisions (BRMS)
4. What do we do in this circumstance? (event rules)
8. Visibility and adjustment of business processes & rules by business users (RPM)
16Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Continuous Business Process Improvement For A Responsive Business
Progress | Savvion BPM
All-in-one streamlined solution for business users to improve decision-making and enable continuous business process improvement for enhanced responsiveness
Progress | Corticon BRM
Business rules management for business users, enabling smarter decision management for enhanced business responsiveness
Progress | Apama CEP
Correlating business events enabling smarter decision management for enhanced business responsiveness
Progress | Actional BTM
Business transaction management and analytics for enhanced business responsiveness
Progress Control Tower
Pre-integrated complete interface for RPM-enabling technologies
17Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Progress Software / FuseSourceAbout Us:
• FuseSource is the leading provider of open source integration and open source messaging products, and is the only company that includes Apache project leaders to deliver enterprise-class products, services and subscriptions. The team’s unsurpassed knowledge of Apache ServiceMix, ActiveMQ, CXF, and Apache Camel combined with years of experience in building mission-critical applications make FuseSource the safe and cost-effective choice for any integration project. FuseSource is a wholly owned subsidiary of Progress Software
• Progress Software Corporation (NASDAQ: PRGS) is an independent enterprise software company that enables businesses to be operationally responsive to changing conditions and customer interactions as they occur – to capitalize on new opportunities, drive greater efficiencies and reduce risk. The company offers a comprehensive portfolio of best-in-class enterprise software spanning event-driven visibility and real-time response, open integration, data access and integration, and application development and deployment
17
18Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Government Making Progress
• Only the operationally responsive infrastructure is capable of managing continuous disruption.
• The most responsive business is capable of transforming disruption into an innovation opportunity
19Federal AviationAdministration
SOA Brown Bag #13: Operational ResponsivenessFebruary 8, 2012
Questions and Comments