Stanley Steemer Carpet Cleaner

Presented by: Vidya Nalla, Varun Karuturi, and William Toups

PROJECT SPONSOR

Stanley Steemer International, Inc.5500 Stanley Steemer ParkwayDublin, OH 43016

BUSINESS NEED

Stanley Steemer’s current system for making appointments and creating invoices is outdated and it is difficult to maintain. The customer has requested to create a system to perform the following: Handle appointment processing. Process work orders. Process invoices.

The company would also like to incorporate this into their existing website.

SYSTEM REQUIREMENTS

Customers should have the ability to make appointments using the website.

The system should have the ability to keep a record of customer information such as name, address, billing, etc...

The system should process work orders and send them electronically to technicians.

Invoices should be sent to customers electronically upon completion of work and payment.

Employees should have restricted access to the system. The system should produce the following reports for

managers: Weekly/Monthly sales Types of services being performed Sales by region/area

CONTEXT DIAGRAM

External Entities Customer Scheduler Manager Technician

CONTEXT DIAGRAM

LEVEL 0 DIAGRAM

Processes Account Process Appointment Process Payment Process Report Process

Entities Customer Scheduler Manager Technician

Data Store Customer Work Order

LEVEL 0 DIAGRAM

LEVEL 1 DIAGRAM

1 : Account Process

Sub Processes 1.1 : New Customer 1.2 : Existing Customer

Entities Customer

Data Store Customer Data

LEVEL 1 DIAGRAM

LEVEL 1 DIAGRAM

2: Appointment Process

Sub Processes 2.1 : Creating Appointment 2.2 : Assigning Technician 2.3 : Work Completed

Entities Customer Scheduler Technician

Data Store Work Order Technician Data

LEVEL 1 DIAGRAM

QUESTIONS?