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Presented by: Doug HarrisThe Kaleidoscope Group
Managing Privilege: Key to Future Leadership
2005 National Conference on Leadership Diversity
2
Objectives
Highlight KG’s background Understand KG’s approach to cultural
competency Learn how understanding privilege
enhances managers’ ability to truly value differences and manage biases
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
3
Agenda
KG Background & Approach KG Diversity Education Overview MANAGING PRIVILEGE
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
4
What are the specific expectations you would like to see addressed in
today’s discussion?
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
6
Kaleidoscope Group History Minority-owned, full service diversity firm located
in Chicago Founded by Bea Young, a recognized pioneer and
leader in diversity Led by Doug Harris, a nationally recognized presenter
and diversity consultant Have assisted organizations with successfully
managing culture change and creating inclusion for over 30 years
Comprised of 9 full-time staff and approximately 25 associates
Formed strategic alliances for specialized diversity needs
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
7
Sample Client ListInsurance CNA Insurance Blue Cross / Blue Shield
Financial Federal Reserve Bank Mid-America Bank Northern Trust Bank Discover Financial Services
Consumer Products Coca-Cola Bottling Dean Foods Duracell McDonald’s
Professional Services Deloitte & Touche Practice Service Center Price Waterhouse Coopers Watson Wyatt & Company
Industrial Caterpillar Dana Corporation Hewlett-Packard Owens Corning
Media & Communications Emmis Communications Time Warner Publishing StarCom MediaVest Group
Medical Saint James Hospitals Massachusetts General Hospital Northwestern Memorial Hospital Provena Health Systems University of Chicago Hospitals Advocate Health Systems Foote Health System LaRabida Hospital
Education Columbia School of Business Kellogg Graduate School of Management University of Chicago GSB Northwestern University Law School The Wharton School
Non-Profit Alternatives, Inc. Learn Charter School John G. Shedd Aquarium Wildlife Conservation Society AIDS Foundation Fourth Presbyterian Church, Chicago
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
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KG Definition of Diversity
The variety of abilities, skills, experiences and cultural backgrounds that enables
organizations to achieve superior results.
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
9
Managing a Diverse Culture
Diverse representation exists at all levels Differences are valued in the way people work
together People processes are fairly and equitably
managed Diversity is leveraged in daily work
Outcome: Best talent is attracted and retained and individual potential is maximized leading to organization effectiveness, productivity and profitability.
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
10
Reactions to Diversity
Excited
Limbo
Resistant
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
11
EnergyMotivation Resistance
The Diversity Journey
Assessment
Accountability Business Benefits
Diversity Strategy
Commitment
Feedback
Education
Vision of Success
Measurement
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
Diversity Competency Model
PersonalValues
Bias Unchallenged Bias
ChallengeBias
What’s importantTo you?
Personal preferencefor or against
Unknown/knownbut not questioned
Known/questionedbias
Discussedwith others
Adapting/Adjustto value differences
Understandingimpact of bias
ManageBias
Cultural Competency
Personal Growth
Respectful Relationship
More EffectiveResults
Valuing Differences
Awareness
Skills
OutcomesAdvancedEducation
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
14
Advanced Diversity Education Managing Privilege
Cross-Cultural Competence for White Men
Cultural Coaching
Inclusive Team Strategy
Dimension Education
Sexual Orientation in the Workplace
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
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What is Privilege?
Privilege is the absence of barriers and the presence of unearned positive attributes.
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
17
“The Costs”
Not recognizing personal privilege leads to: Distorted viewpoint of “Profile of Success” The belief that your own success was all earned and therefore others must earn theirs as well Inability to distinguish between attributes and value-added results
Unmanaged workplace privilege leads to: Lost productivity Lost relationships Stress and emotional strain Worker dissatisfaction and turnover
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
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“Societal Privilege”
Insider Dimension Outsider
Race
Class/Income
Physical Ability
Sexual Orientation
Marital Status
Age
Language
Education
Religion
GenderThe Kaleidoscope Group, L.L.C. Proprietary and Confidential
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“Work Experience”
Insider Dimension Outsider
Years of Company Experience
Years of Experience in the field
Versatile Experience
Type of Degree
Type of School
Past Employers
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
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“Work Style”
Insider Dimension Outsider
Humor
Work/Life Balance
Socialization Level
Manager Relationship
Communication Style
Personality
Hours Worked
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
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Managing Privilege Objectives
Define privilege and understand its impact Understand “Personal” Privilege Develop tools and knowledge to help manage
the biases associated with privilege Understand the dynamics of privilege on
team effectiveness
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
22
Steps to Managing Privilege
Understand Privilege Concept Recognize Privilege Recognize Personal Privilege Honor Privilege Assess Team Privilege Manage Team Biases Monitor Improved Results
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
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How Does “Privilege” Impact the following?
Decision Making Team Assignments Performance Reviews Hiring & Retention Sharing of Information Career Development Promotions Feedback
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
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The Benefits of “Managing Privilege”
Accelerates inclusion Increases employee understanding of company culture Increases knowledge of informal rules Increases advancement and development opportunities Enhances alignment towards goal achievement Heightens company reputation Boosts productivity Increases loyalty and commitment to organization Cultivates leadership throughout the organization Levels the playing field
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
25
How Does “Managing Privilege” Differ from Other Diversity
Education Workshops?
Diminishes a victimization mindset Establishes common ground Uncovers invisible rules Motivates individuals to manage their power to create inclusion
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
26
Privilege Logistics
Audience - Geared towards Managers
Class Makeup - Diverse mix of participants
Class Size - 20 to 25 participants
Length of Class - One Day Session
Facilitators - 2 KG facilitators
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
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Possible Follow-up Options with KG
Option 1: Free On-Site Briefing
Option 2: Managing Privilege Pilot Session
Option 3: Managing Privilege Public Workshop
The Kaleidoscope Group, L.L.C. Proprietary and Confidential
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KG Services
Consulting Services Engage Leadership Diversity Vision of Success Assessment Diversity Strategy Feedback Strategy Commitment Accountability and Measurement Cultural Coaching Cultural Team Building Inclusive Team Strategy Cultural Competency for HR Professionals Diversity Councils
Executive Services Executive Dialogue Session Executive Session Executive Diversity Education Executive Alignment Executive Cultural Coaching Executive Profile Assessment Diversity Champion Strategy
Education ProductsFoundation Diversity Awareness Training Diversity Skills Training
Advanced Specific Dimension Training Managing Privilege White Male Cultural Competency
Other Awareness and Skills Applied On The Job Train-the-Trainer Master Trainer
Representation Practice Representation Goal Setting Executive Search Diverse Recruitment Processes Job Candidate Profile of Success Recruitment Skill Development
The Kaleidoscope Group, L.L.C. Proprietary and Confidential