Ethical Line and Irregularity Reporting for Latin América and the World

What is Resguarda?

RESGUARDA makes anonymous, confidential andindependent channels of communication available to allstaff members and third parties related to an organization(employees, customers, vendors, etc.) to reportfraud, irregularities and any other situations that go againstethics.

How does it work?

Employee – Vendor - Customer

Contact

RESGUARDA

The employee, vendor or customer

contacts RESGUARDA through theweb, by phone, e-mail or otherchannels

24 hs

RESGUARDA sends a detailed case report to the company within the next 24 hs

Which are the communication channels?

Phone collect call (South America and USA)

Fax - line (collect call)

On-line web formWebsite:www.resguarda.com

E-mail (reports@resguarda.com)

By letter (postal mail)Buenos Aires Offices

Mobile phones and tablets

Text messages

Reception channels under development

Report Management System

- Follow-up on a submitted report

Our platform enables you to:

- Submit a report

- Manage reports through an administration platform

- Document the internal actions for each submitted report

Front web (Whistleblower Zone)

Report manager:Access to the report

administrator(Company Zone)

Inbox: Report receipt and processing

(RESGUARDA Zone)

Front web (Whistleblower Zone)

Report manager:Access to the report

administrator(Company Zone)

Inbox: Report receipt and processing

(RESGUARDA Zone)

Follow-up channel

How to do a report?

Front web (Whistleblower Zone)

Front web (Whistleblower Zone)

Front web (Whistleblower Zone)

Front web (Whistleblower Zone)

Front web (Whistleblower Zone)

How to manage a report?

Report manager:Access to the report

administrator(Company Zone)

Report manager:Access to the report

administrator(Company Zone)

Report manager:Access to the report

administrator(Company Zone)

Report manager:Access to the report

administrator(Company Zone)

Security Standards

On Information Security

- RESGUARDA meets all the standards necessary to ensure the confidentiality and security of information.

- Our reporting circuit is encrypted witha certificate issued by VeriSign.

- Internal controls are performed daily and continously.

- Two Ethical hacking certifications and vulnerability tests are performed every six months.

- We are currently undergoing the process to obtain ISO 27001 certification.

Highlights of Our Service

- Exclusive technology platform

We have our own report management platform. This platform has been specially designed based on our 8-year experience in the report management process.

(*) Operated by Portugese native speakers

(**) Operated by English native speakers

Highlights of Our Service

- 0800 toll free number for the following countries:

Argentina, Brazil (*), Chile, Colombia, Costa Rica, Ecuador, USA(**), Virgin Islands, Mexico, Panama, Peru, Puerto Rico,Uruguay and Venezuela.

• Available communication channels 24/7/365 (24 hours a day, 7 days a week, 365

days a year).

• Simple reporting and administration rules available for reporters and customers.

• Phone support service specialized in different sorts of reporting, devoted full-time

to the task.

• Periodic reports with statistical information on the reports received.

• Guaranteed confidentiality and anonymity of the reporter.

• Resguarda applies all the necessary information security standards and carries out

all the required systems audits.

Highlights of Our Service

25 de mayo 555 - Piso 17 Buenos Aires - Argentina Tel/Fax: (54-011) 4313-3035

www.resguarda.comFollow us

Peru: 0-800-00932Puerto Rico: 1-855-7619289Uruguay 000-4052-10128Venezuela: 0-800-162-7357

Argentina: 0-800-999-4636Brazil: 0-800-891-4636Chile: 800-835-133Colombia: 01-800-752-222Costa Rica: 0-800-054-1046

Ecuador: 1-800-000031USA: 1-800-921-2240Virgin Islands (USA): 1-855-761-9069Mexico: 01-800-1233312Panama: 011- 00800-052-1375 Gracias

Thank youMerci