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7/28/2019 Presentation on Effective Team Working
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Effective Team
Working
7/28/2019 Presentation on Effective Team Working
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What is a Team?
A team is a small numberof people withcomplementary skills
who are committed to acommon purpose,performance, goals andapproach for which theyhold themselves
mutually accountable
Katzenbach (1993)
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Team .vs. Group
Goals and objectives arecommon to all
People work
interdependently Feelings are expressed
openly
Conflict is a learningopportunity and worked
through People support one
another
Information is freelyshared
Goals/objectives areeither personal or unclear
People work together or
independently Feelings not part of work
Conflict is regarded asnegative and destructive
Cautious, formal selective
relationships Information is on need
to know basis
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Clarity of Roles
Responsibility
Authority
Accountability
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Clarity leads to individuals and
teams:- Understanding the level
of autonomy through JD
Understanding authorityfor decision making
Delegating appropriately
Being clear aboutexpectations forperformance
Feeling supported andvalued
Being creative
Using initiative
Taking consideredrisks
Growth and development
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Lack of clarity can lead to:-
Mistakes
Mistrust
Confusion
Inappropriate or nodelegation
Poor use of resources
Increased stress
Blame
Lack of motivation
Lack of knowledgeabout or appreciationof others roles
Negative conflict
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Best/Worst of My Role
The best, most rewarding stimulating,motivating etc. aspect of my role
The worst, most frustrating, irritating,draining etc. aspect of my role.
What you would most like others toknow/understand about their role
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Team roles
Plant Creative, imaginative,
unorthodox. Solves
difficult problems
Ignores incidentals. Too
preoccupied to
communicate effectively
Coordinator Mature, confident, a
good chairperson.
Clarifies goals, promotes
decision making,
delegates well
Can often be seen as
manipulative. Off loads
personal work
Monitor/ Evaluator Sober, strategic anddiscerning. Sees all
options. Judges
accurately
Lacks drive and theability to inspire others
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Implementer Disciplined,reliable
conservative and
efficient
Somewhat inflexible.
Slow to respond to new
possibilities
Completer/ Finisher Painstaking,
conscientious, anxious.
Searchers out errors and
omissions. Delivers on
time
Inclined to worry unduly.
Reluctant to delegate
Resource Investigator Extrovert, enthusiastic,
communicates. Explores
opportunities
Over-optimistic. Loses
interest once initial
enthusiasm has passed
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Shaper Challenging, dynamic,
thrives on pressure. The
drive and courage toovercome obstacles
Prone to provocation.
Offends peoples
feelings.
Team Worker Co-operative, mild,
perceptive and
diplomatic. Listens,builds, averts friction
Indecisive in crunch
situations
Specialist Single-minded, self
starting, dedicated.
Provides knowledge andskills in rare supply
Contributes only on a
narrow front. Dwells on
technicalities
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Dreamer Co-operative, mild,people orientated
Conscious of howactions are
perceived by
others.
Frequently dwells
on the past
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Coach Jackson (Chicago Bulls)
The strength of a
team is eachindividual
member, the
strength of eachmember is the
team
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What makes a team effective?
Good communication
Understanding of role
Understanding of responsibility
Working together
Feeling of equalityA good leader
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Why Teams?
The best outcomes
for patients and
clients are achievedwhen professionals
work together, learn
together, engage in
outcomes togetherBorrill & West et al
(2001)
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Katzenbach and Smith
Real teams dont
emerge unless
individuals on themtake risks involving
conflict, trust,
interdependence
and hard work
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Team Building Role of Leader
Guidance
Stimulation
Coaching
Coordinating
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The Role of The Leader
Effective communication is vital
Accentuate the positive
Have faith in people, provide them withinteresting and relevant opportunities
Take difficult decisions bravely, be truthful
and sensitive Embrace change
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John Adair Action Centred
Leadership Model (2002)
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Task Functions
Defining the task
Making a plan
Allocating work and resources
Controlling quality and tempo of work
Checking performance against plan
Adjusting the plan if necessary
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Individual Functions
Attending to personal problems
Praising individual
Giving status
Recognising and using abilities
Individual training and development
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Team Functions
Setting standards
Leading by example
Encourage
Motivation
Giving a sense of purpose
Ensuring team communication
Team training and development
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Individuals
To work well in a team, as individuals we
need to be:
Empowered
Motivated
What motivates you?
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Issues in teams
Lack of communication
Lack of Trust
Feeling of unfairness/inequality Lack of clarity
These are all common!
Tackle these issues head on, dontbury your head on the sand!
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Team Building Forming
Give maximum support Demonstrate openness
by example
Facilitate getting to knowyou
Invite members to shareconcerns and problems
Encourage considerationof strengths and areas for
development Make team activities
enjoyable.
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Team Building Storming
Encourage greateropenness
Begin to involve team
members in reviews ofteams performance
Allow conflict to surface
Build bridges betweenindividuals
Question decision makingand problem solving
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Team Building Storming
Find opportunities to experiment
Give high levels of support
Encourage individual team members to air their
grievances
Seek common ground
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Team Building Norming Develop problem solving
skills
Develop decision makingstrategies
Develop individual skills
Develop a capacity for
team to compensate forindividual weakness
Encourage people toshare strengths
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Team Building Norming
Celebrate success
Clarify objectives
Regularly review performance and plan
improvements in team functioning
Give moderate support
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Team Building Performing
Develop relationshipswith other teams
Experiment with
different forms ofleadership
Allow leadership to
change with the needsof the task
Clarify values
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Team Building Performing
Encourage informal communication
Fight insularity
Expose team functioning to external scrutiny
Consider the possibilities of enhanced input intothe organisation
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Vince Lombardi
Teams do not gophysically flat theygo mentally stale
The achievement ofan organisation are
the results of thecombined effort ofeach individual
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Summary
Effective teams involved communication,
trust and working together
Teams go through forming, storming,norming and performing
The team is only as strong as the
individuals within