Presentation Handout 0200911Acct Tech II FISCAL Carol Boetger Acct Asst III PAYROLL Adam Drost Mgmt Analyst IV Keyna Jones Accountant III Desiree Degraff-Tese Acct Tech I Michelle

dkeirstead

New Stamp

Department of Administration Division of Human Resource Management (DHRM)

Budget Account 1363 ______________________________________________________________________________________________________________________

Agency Overview

Budget Summary

Budget Highlights

Priorities and Performance Budget

AGENCY OVERVIEW

1

C-2

Mission

_____________________________________________________

The mission of the Division of Human Resource Management (DHRM) is to provide exceptional human resource services with integrity, respect and accountability.

Statutory Authority: Nevada State Constitution, Article 15, Section 15, and the Nevada Revised Statute, Chapter 284.

AGENCY OVERVIEW

2

C-3

Purpose/Responsibilities

_____________________________________________________

Support state agencies’ staffing needs by recruiting and retaining a qualified workforce.

Ensure market competitiveness and internal pay equity through job analysis, market surveys and pay plans.

Enhance employee‐management relations through consultation, investigation, conflict resolution, and hearing processes.

Improve employee and management effectiveness through training.

Produce timely and accurate paychecks, deductions, and withholdings for state employees.

AGENCY OVERVIEW

3

C-4

FY 10/11 Accomplishments

_____________________________________________________

Developed regulations and modified payroll system to implement the State Furlough Program within a two‐month timeframe.

Established policies and procedures to implement payroll cost reduction initiatives: elimination of advanced step appointments and +5% Special Salary Adjustments, and merit pay freeze.

Increased customer outreach and employee productivity by offering mandatory supervisory curriculum via e‐learning (online), resulting in 6,209 hours (or $148,078) in productivity gain.

Successfully mediated 15 cases of workplace harassment claims and employee disputes utilizing in‐house staff, thereby avoiding costly litigation expenses and claim awards.

Received accreditation from the National Certified Public Manager Consortium for the Nevada State Certified Public Manager (CPM) program. Net return on investment (ROI) for classes 1‐7 is $28,559,038 (510%).

AGENCY OVERVIEW

4

C-5

Strategic Priorities

_____________________________________________________

Launch a new pilot program “Agency Personnel Services” to provide centralized personnel services.

Assist management and affected employees with reduction‐in‐force and re‐employment issues.

Plan and coordinate physical relocation issues with the discontinuation of four non‐State owned office leases.

Provide efficient and cost‐effective 24/7 online training services.

Reduce appeals hearing caseload and costs by utilizing mediation services.

Streamline written examination process by implementing computerized testing and scoring.

AGENCY OVERVIEW

5

C-6

STATE OF NEVADABRIAN SANDOVAL

GOVERNOR

DIRECTORTERESA J. THIENHAUS

PERSONNEL COMMISSION

CATASTROPHIC LEAVECOMMITTEE

EMPLOYEE-MANAGEMENTCOMMITTEELesley Henrie

Public Information Officer

Naomi BeigelAdmin Asst III

Valerie KneefelExecutive Assistant

HEARINGSOFFICERS

DIVISION ADMINISTRATORMARK ANASTAS

RECRUITMENT & RETENTION

Tracy TownsendAdmin Asst III

Renee FeazellAdmin Asst IIFront Off Spvr

VacantAdmin Asst I

DIVISION ADMINISTRATORPETER LONG

COMPENSATION & CLASSIFICATION

CLASSIFICATIONSOUTH

VacantAdmin Asst I

COMPENSATION

CONSULTATION AND ACCOUNTABILITY

STATE OF NEVADADEPARTMENT OF PERSONNELLINE ORGANIZATIONAL CHART

FEBRUARY 2011

TT:rjb08/10

DIVISION ADMINISTRATORHUILING TANOUYE

ADMINISTRATIVE SERVICES

Kathleen BurtonAcct Tech II

FISCAL

Carol BoetgerAcct Asst III

PAYROLL

Adam DrostMgmt Analyst IV

Keyna JonesAccountant III

Desiree Degraff-TeseAcct Tech I

Michelle SiebertAcct Tech III

Jeremy WiestAcct Asst III

Meili MurrayAcct Asst III

Cynthia Martinez Program Officer II

Chrissy MillerPers Tech III

Esther OrtegaPers Tech II

RECORDS

Suzan PedersonPers Tech I

Laurie HamiltonAdmin Asst IV

Patricia HoppeEmployee Dev Mgr

(Statewide)

Andrea LamoreauxTraining Officer II

Jill PressmanTraining Officer II

NVCPM Contract Trainers

OFFICE OF EMPLOYEE

DEVELOPMENT

Troy OroscoTraining Officer II

VacantAcct Asst II

Sarette WolfeAcct Tech II

Alan RogersIT Manager III

INFORMATION TECHNOLOGY

SERVICES

Diane DuensingMgmt Analyst II

Blue Boxes indicate program areas_ _ _ _ (Indirect/Shared Supervision/Coordination)

Gary LyonTraining Officer II

Kelsi VogelAdmin Asst III

MERIT AWARD BOARD

Monte Day IT Professional II

Tricia BucknerMgmt Analyst III

Debra BerryMgmt Analyst I

Honey GaribaldiAdmin Asst III

Jo JusticeAdmin Asst III

R&RNORTH

Dana CarvinSupervisoryPers Analyst

Sheri DunnPers Analyst III

Beverly GhanPers Analyst III

Michael ShannonPers Analyst III

Angelica GonzalezPers Analyst II

Rosana WoomerPers Analyst II

Ana Maria OrnellasPers Tech II

Testing

Ann AvitiaPers Tech III

Cert

EMPLOYEE ASSISTANCE

PROGRAM

Contractors

Michelle DufrisneProgram Officer I

Amalia SifuentesProgram Officer I

ContractorHelp Desk

Paula ScheuflerPers Analyst III

Mary DaySupervisoryPers Analyst

Brenda HarveyPers Analyst III

Frank SteinbergPers Analyst III

VacantPers Analyst III

Carol PionPers Tech III

Rachel BakerPers Analyst II

Heather DapicePers Analyst III

VacantPers Analyst II

CLASSIFICATION NORTH

Barbara DieringerTraining Officer II

Mark EvansSupervisoryPers Analyst

Carrie P. Hughes Pers Analyst I

Amy DaveyPers Analyst III

Denise Woo-Seymour

Pers Analyst II

Ken GoodlyPers Analyst III

Leika FitzgeraldPers Analyst II

Kathy LevellPers Tech III

Testing

Adrian FosterSupervisoryPers Analyst

R&RSOUTH

Bob BurdPers Analyst III

Tewolde Habtemicael

Pers Analyst IIIExam Dev

(North)

VacantPers Tech II

Cert

Vivian SpikerPers Analyst III

Exam Dev(North)

Rose StoneAdmin Asst II

DIVISION ADMINISTRATORSHELLEY BLOTTER

EMPLOYEE & MANAGEMENT SERVICES

Ron GroganEEO Director

Tammy SmithEEO Officer

VacantCompliance

Investigator IINorth

Carolyn RobertsCompliance

Investigator IISouth

Vacant Compliance

Investigator IISouth

EQUAL EMPLOYMENT OPPORTUNITY &HARASSMENT/

DISCRIMINATION INVESTIGATION

Dave BadgerSupervisory

Personnel Analyst

VacantAdmin Asst III

Mary Kaye Spencer

Admin Asst II

Rick BurdickAdmin Asst II

Netti DeBusk Mgmt Analyst III

VacantPers Analyst II

6

6

C-7

DIRECTORDepartment of Administration

DIVISION ADMINISTRATOR(PCN 0001)

PERSONNEL COMMISSION

CATASTROPHIC LEAVECOMMITTEE

EMPLOYEE-MANAGEMENTCOMMITTEE

Admin Asst III(PCN 0086)

Admin Asst IV(PCN 0002)

HEARINGSOFFICERS

DEPUTY ADMINISTRATOR*(0017)

RECRUITMENT & RETENTION


Admin Asst IIFront Off Spvr

(PCN 0007)

Admin Asst I(PCN 0051)

DEPUTY ADMINISTRATOR(PCN 0037)

COMPENSATION & CLASSIFICATION

CLASSIFICATIONSOUTH

Admin Asst I(PCN 0039)

COMPENSATION

CONSULTATION AND ACCOUNTABILITY

DEPARTMENT OF ADMINISTRATION

Human Resource Management

Acct Asst III(PCN 0033)

PAYROLL

Mgmt Analyst IV(PCN 0021)

Accountant III(PCN 0102)

Acct Tech I(PCN 0080)

Acct Tech III(PCN 0057)



Program Officer II(PCN 0027)

Pers Tech III(PCN 0006)

Pers Tech II(PCN 0180)

RECORDS

Pers Tech I(PCN 0071)Admin Asst IV

(PCN 0074)

Employee Dev Mgr (Statewide)(PCN 0097)

Training Officer II(PCN 0240)


Admin Asst II(PCN 0066)

OFFICE OF EMPLOYEE

DEVELOPMENT


Acct Asst II(PCN 0190)

Acct Tech II(PCN 0059)

_ _ _ _ (Indirect/Shared Supervision/Coordination)

MERIT AWARD BOARD


R&RNORTH

SupervisoryPers Analyst(PCN 0010)

Pers Analyst III(PCN 0092)



Pers Analyst II(PCN 0042)


Pers Tech IITesting

(PCN 0008)

Pers Tech IIICert

(PCN 0043)

EMPLOYEE ASSISTANCE

PROGRAM

Contractors






Pers Tech III(PCN 0047)


CLASSIFICATION NORTH



Pers Analyst I(PCN 0004)





Pers Tech IIITesting

(PCN 0023)


R&RSOUTH



(North)(PCN 0020)

Pers Tech IICert - South(PCN 0038)


(North)(PCN 0093)


DEPUTY ADMINISTRATOR(PCN 0009)

EMPLOYEE & MANAGEMENT SERVICES

EEO Manager(PCN 0040)

EEO Officer(PCN 0085)

Compliance Investigator II

North(PCN 0230)


South(PCN 0045)


South(PCN 0270)

EQUAL EMPLOYMENT OPPORTUNITY &HARASSMENT/

DISCRIMINATION INVESTIGATION

SupervisoryPersonnel Analyst

(PCN 0016)





Personnel Offc II

North(PCN 0171)

Personl Tech III

(PCN 0079)

Admin Asst II

(PCN 0172)

Division Admin

(PCN 0024)

= Trans - Taxation

= Transfer - DoA

= Eliminated (Merger)

= Transfer – B&I

AGENCY PERSONNEL

SERVICES

Acct Tech II

(PCN 0070)



Personl Tech III

(PCN 0078)

Personl Offc I

South(PCN 1014)

Pers Analyst I

(PCN 0170)

Pers Analyst I

(PCN 0533)

Personl Tech II

(PCN 1076)

= Eliminated (Reductions)

NVCPM Contract Trainers

* PCN 0037 will assume duties

7

7

C-8

Biennial Revenues and Expenditures

FY 2010 FY 2011

2009‐11 Biennium

FY 2012 FY2013 2011‐13 Biennium

Biennial Change

Percent Change

BALANCE FORWARD $343,883 $2,232,625 $2,576,508 $854,910 $601,371 $1,456,281 ($1,120,227) ‐43.48% REVENUE: Personnel Assessments $7,419,133 $6,448,717 $13,867,850 $6,244,909 $5,875,292 $12,120,201 ($1,747,649) ‐12.60% Payroll Assessments $1,985,132 $1,716,345 $3,701,477 $1,434,418 $1,344,657 $2,779,075 ($922,402) ‐24.92% Cost Allocation

Reimbursement $0 $0 $0 $287,274 $486,277$773,551 $773,551 100.00%

Other Revenue $74,984 $90,975 $165,959 $58,628 $54,331 $112,959 ($53,000) ‐31.94%

Total Revenue $9,479,249 $8,256,037 $17,735,286 $8,025,229 $7,760,557 $15,785,786 ($1,949,500) ‐10.99%

EXPENDITURES: Salaries and Benefits $6,092,598 $6,158,857 $12,251,455 $5,242,318 $5,065,625 $10,307,943 ($1,943,512) ‐15.86% Other $3,730,534 $3,474,895 $7,205,429 $3,036,450 $2,850,765 $5,887,215 ($1,318,214) ‐18.29% Total Expenditures $9,823,132 $9,633,752 $19,456,884 $8,278,768 $7,916,390 $16,195,158 ($3,261,726) ‐16.76% NET

REVENUE/EXPENDITURES ($343,883) ($1,377,715) ($1,721,598) ($253,539) ($155,833)($409,372) $1,312,226 ‐76.22%

RESERVE ( Ending Cash) $0 $854,910 $854,910 $601,371 $445,538 $1,046,909 $191,999 22.46%

BUDGET SUMMARY

8

C-9

Expenditures By Decision Unit

Expenditure By Decision Unit Summary

DU Expenditure Descriptions FY 12 FY 13

B000 Base 11,054,560 10,990,610

M100, M150, M160, M300, E670, E671, E672

Statewide/Standard Adjustments ‐1,604,738 ‐1,708,669

E225, E250, E275, E606, E690, E710

Agency Target Budget Adjustments ‐200,857 ‐422,052

E229, E800, E 901, E902, E903, E906

DOA Merger Adjustments ‐644,260 ‐963,864

E500, E507, E512, E513, E514, E907, E912, E913, E914

Agency Personnel Services Adjustments 275,434 465,903

TOTAL 12‐13 BIENNIUM BUDGET 8,880,139 8,361,928

BUDGET SUMMARY

9

C-10

Statewide/Standard Adjustments


M100 Statewide Inflation – Rate Reductions ‐161,860 ‐275,353

M150 Adjustments to Base ‐986,090 ‐996,558

M160 Position Reduction Approved During 10‐11 Biennium

‐41,153 ‐42,112

M300 Fringe Benefit Rate Adjustment ‐1,812 114,353

E670 5% Salary Reduction FY 12 & FY 13 ‐329,096 ‐332, 847

E671 Suspend Merit for FY 12 & FY 13 ‐55,652 ‐142,777

E672 Suspend Longevity for FY 12 & FY 13 ‐29,075 ‐33,375

TOTAL ADJUSTMENTS ‐1,604,738 ‐1,708,669

BUDGET SUMMARY

10

C-11

Agency Target Budget Adjustments


E225 Outsource EAP, eliminate 2 MH Counselor positions (cost neutral)

0 0

E250 Transfer Hearing Officer costs from Cat 04 to Cat 11

0 0

E275 Additional 200 hours of Database Administrator service

16,264 15,412

E606 Staffing & Operating Reductions, 3 positions ‐177,238 ‐180,143

E690 Nov 3 Budget Reductions – 3 R&R Positions (includes buyouts & termination leave), plus operating costs

‐98,368 ‐292,756

E710 Equipment/Software Replacement 58,485 35,435

TOTAL ADJUSTMENTS ‐200,857 ‐422,052

BUDGET SUMMARY

11

C-12

DOA Merger Adjustments


E229 Reduce duplication of efforts – eliminate 3 positions, lease for Fairview, and fund office relocation costs due to merger

‐209,611 ‐337,627

E800 Cost Allocation – DoIT, DOA‐Admin Svc & Directors Office (Cat 82)

263,125 318,136

E901 Transfer 7 ITS positions from DHRM to DOA‐Enterprise Applications Support

‐440,945 ‐595,258

E902 Transfer 3 positions from DHRM to DOA‐Admin Svc

‐131,159 ‐177,619

E903 Transfer 1 position from DHRM to DOA‐Budget & Planning (PIO)

‐56,476 ‐78,683

E906 Transfer 1 position from DHRM to DOA – Enterprise IT Services

‐69,194 ‐92,813

TOTAL ADJUSTMENTS ‐644,260 ‐963,864

BUDGET SUMMARY

12

C-13

Agency Personnel Services Adjustments


E500 Cost allocation transfers ‐13,054 ‐35,111

E507 & E907 Transfer 3 positions from DOA Budget & Planning to DHRM

158,141 214,617

E512 & E912 Transfer 2 positions from Dept of Taxation to DHRM

94,025 140,537

E513 & E913 Transfer 1 position from B&I to DHRM (Las Vegas)

18,101 72,788

E514 & E914 Transfer 1 position from B&I to DHRM (Carson City)

18,221 73,072

TOTAL ADJUSTMENTS 275,434 465,903

BUDGET SUMMARY

13

C-14

Revenue/Assessments

The Personnel and Payroll Assessment Rates will be reduced by 10.3% and 23.8% in FY 12. These rates will be further reduced by 5.7% and 6.3% in FY 13.

FY 10 Actual FY 11 Work Program

FY 12 % Change from FY 10

FY 13 % Change from FY 12

Personnel Assessment Rates

.0078 .0078 .0070 ‐10.3% .0066 ‐5.7%

Payroll Assessment Rates

.0021 .0021 .0016 ‐23.8% .0015 ‐6.3%

The Personnel and Payroll Assessments to state agencies will be reduced by $2.67 million (‐15.2%) for the next biennium.

FY 10 Actual FY 11 Work Program

2009‐11 Biennium

FY 12 FY 13 2011‐13 Biennium

$ Diff Diff

Personnel Assessments

$7,419,133 $6,448,717 $13,867,850 $6,244,909 $5,875,292 $12,120,201 $1,747,649 ‐12.6%

Payroll Assessments

$1,985,132 $1,716,345 $3,701,477 $1,434,418 $1,344,657 $2,779,075 $922,402 ‐24.9%

TOTAL ASSESSMENTS

$9,404,265 $8,165,062 $17,569,327 $7,679,327 $7,219,949 $14,899,276 $2,670,051 ‐15.2%

BUDGET HIGHLIGHTS

14

C-15

Position Summary

Fiscal Years 2012 & 2013

SECTIONS/ACTIVITIES Existing Positions

Position Transfers

Position Eliminations

Net Positions

Potential Layoffs

Classification, Compensation & Recruitment Services 33 ‐1 ‐5 27 3

Employee & Management Services 17 ‐3 14 0

EEO Investigation and Mediation Services 6 0 6 0

Central Payroll and Records 14 ‐1 13 0

Agency Personnel Services 0 8.02 0 8.02 0

General Administration & Fiscal/HR/Payroll 8 ‐3 ‐3 2 3

Information Technology Services 9 ‐9 0 0 0

TOTAL POSITIONS 87 ‐4.98 ‐12 70.02 6

BUDGET HIGHLIGHTS

15

C-16

Internal Reorganization

____________________________________________________

With decreasing demands on recruitment due to current labor market and cutbacks in state positions, the Recruitment and Retention Section will be combined with the Classification and Compensation Section.

This reorganization will eliminate three positions from the Recruitment and Retention section, including one Division Administrator position.

Test development and review activities will be curtailed.

Total biennial salary savings = $363,037 (FY 12: $84,855 and FY 13: $278,182)

BUDGET HIGHLIGHTS

16

C-17

Agency Personnel Services

____________________________________________________

This section will manage all personnel activities for the Department of Administration (DOA), as well as provide centralized personnel services for four agencies: Department of Agriculture, Business & Industry, Education, and Taxation.

This program will be serviced by eight employees transferred from DHRM and participating agencies.

Services will be provided to 2,145 positions in approximately 31 different agencies/divisions.

Services will be rolled out in four phases: 10/1/11 (DOA), 11/1/11 (Taxation), 2/1/12 (Education and Agriculture), and 4/1/12 (Business & Industry)

New system, policies, and procedures will need to be established.

Total biennium budget = $741,337 (FY 12: $275,434 and FY 13: $465,903)

BUDGET HIGHLIGHTS

17

C-18

Activity Budget Summary FY 10 FY 11 FY 12 FY 13

ACTIVITY FTE Budget FTE Budget FTE Budget FTE Budget

1. Statewide Recruitment, Examination and Retention Services 22.0 1,757,133 22.0 1,764,098 17 1,679,036 17 1,500,784

2. Statewide Classification and Compensation 11.0 936,154 11.0 927,270 10 927,006 10 917,540

3. Statewide Employee Relations and Management Services 8.9 893,455 6.9 752,827 6.9 970,119 6.9 974,448

4. Statewide EEO Investigation and Mediation Services 6 533,421 6 526,832 6 535,502 6 531,204

5. Statewide Training and Employee Development Services 8.1 761,385 7.1 772,353 7.1 758,408 7.1 772,987

6. Central Payroll Service 9.15 744,559 9.15 737,592 9 761,895 9 771,372 7. Statewide Employee Records Management Services 5.1 297,045 5.1 358,905 4 313,537 4 313,593 8. Agency Personnel Services (New FY12‐13) 8.02 287,274 8.02 486,277

9. Statewide Human Resources System Management 6.9 3,016,683 6.9 2,864,296 0 1,782,157 0 1,436,208

10. Departmental IT Administration and Support Services 2.35 208,615 2.35 226,937 0 0 0 0

11. Departmental Fiscal/Human Resources/Payroll Services 4 316,873 4 302,170 0 0 0 0

12. General Administration Services 3.5 357,809 3.5 400,468 2 263,826 2 211,988 FISCAL YEAR TOTALS 87 9,823,132 84 9,633,752 70.02 8,278,760 70.02 7,916,401

PRIORITIES & PERFORMANCE BUDGET

18

C-19

Activity Performance Measures Activity 1: Statewide Recruitment, Examination, and Retention Services

Develop and manage recruitment strategies and processes to meet state agencies’ staffing requirements. Services include: recruitment, testing, certification of qualified applicants, reduction‐in‐force administration, succession planning and workforce planning strategies.

Description Measure Type FY 10 FY 11 FY 12 FY 13

Performance Measures

Job Applications Received New Hires Dismissed During Probationary Period

Days to Produce Applicant List

Count Percent Days

81,197 15% 23.8

71,930 13% 25.0

71,930 13% 25.0

71,930 13% 25.0

Activity 2: Statewide Classification & Compensation Services

Develop and manage pay policies and a classification plan for all positions in the classified service. Services include: occupational group studies, wage and benefit surveys, classification review of new and existing positions, analysis and development of class specifications, and maintaining the State Classification and Compensation Plan.



Class Specs Rated Acceptable Positions Reviewed for Reclassification

Percent Count

89.9% 1,304

90% 1,000

90% 1,200

90% 1,000


19

C-20

Activity 3: Statewide Employee and Management Services

Develop and administer programs to improve the effectiveness and morale of employees, enhance employee‐management relations, and implement federal and State laws that impact State employees and their employment. Services include: consultation on employee performance, discipline, leave and attendance, the alcohol and drug testing program, the grievance and appeal processes, and other employee related issues; provide staff support to Hearing Officers, the Employee‐Management Committee and Catastrophic Leave Committee; administer the Employee Assistance Program (EAP); research and propose regulations for presentation to and adoption by the Personnel Commission; coordinate legislative activities; and maintain historical records and interpretations.



Grievances and Appeals Filed for Judicial review Grievances Resolved Without Reaching EMC Turnaround Time on Hearing Officer Appeals

Percent Percent Days

4.0% 76% 186

3.5% 78% 180

3.5% 78% 150

3.0% 80% 150

Activity 4: Statewide EEO Investigation and Mediation Services

Administer the Equal Employment Opportunity/Affirmative Action and state employee mediation programs for all State agencies. Services include: advise employees and managers on equal opportunity, affirmative action, sexual harassment, and retaliation issues; investigate allegations of sexual harassment or discrimination; mediate conflicts; train managers and employees on these topics: and develop an Affirmative Action Plan for the State.



Complaints Resolved Through Mediation Complaints Investigated Days Needed to Close Complaints

Percent Count Days

87% 64 40

85% 66 39

87% 67 38

90% 69 37


20

C-21

Activity 5: Statewide Training and Employee Development Services

Assess, develop and administer training programs to improve employee, supervisor and manager performance and effectiveness, and comply with federal and state mandates. Training activities focus on employment law, Nevada State statutes and regulatory requirements and processes; personal awareness and skill development; and leadership development for succession planning and improved government efficiency through the Certified Public Manager Program, a nationally recognized leadership development course. Training is provided in both a classroom setting and through the intranet in an e‐learning environment. Description Measure Type FY 10 FY 11 FY 12 FY 13


Employees Trained Certified Public Mgr Graduates Productivity Gain from Online Supervisory Classes

Count Count Dollars

5,971 45 $148,078

5,971 42 $155,482

5,971 42 $158,443

5,971 42 $162,886

Activity 6: Central Payroll Service

Administer central payroll system and process biweekly payroll for all State of Nevada employees in the Executive Branch and Supreme Court, with the exception of Public Employees Retirement System (PERS) and Nevada State Higher Education (NSHE) employees. Services also include: payroll for various Board members, collection and submission of all voluntary, mandatory, and involuntary payroll deductions, issuance of W‐2’s, and payments to various benefits vendors, and payroll training.



Percent of Employees with Payroll Overpayments Employees Certified in Payroll

Percent Count

1.39% 94

1.65% 75

1.71% 75

1.43% 75


21

C-22

Activity 7: Statewide Employee Records Management Services

Verify and maintain official service records for all active and inactive Executive and Judicial Branch employees, except for NSHE. Services include: audit and process personnel transaction forms, process employment verification requests, index and archive personnel records for terminated employees, and training/certification of agency employees who are responsible for the preparation of Central Record forms.



Personnel Transactions Documents (ESMT) Requiring Rework

Personnel Clerks Completing Certification Training

Percent Count

N/A 55

35% 127

30% 60

25% 160

Activity 8: Agency Personnel Services

Manage and oversee all personnel activities of Department of Administration and provide centralized personnel services for select state agencies. Services include: consultation and assistance in employee relations, grievances, discipline, succession planning, recruitment and selection, classification and compensation, policy development and enforcement, FMLA, ADA, workers’ compensation and rule interpretations. Other services include processing personnel actions, auditing transactions, conducting new employee orientation, acting as a liaison between Public Employees’ Retirement System (PERS) and Public Employees Benefit Program (PEBP), maintaining all files and ensuring proper retention and confidentiality are maintained.

Activity 9: Statewide Human Resources System Management

Provide administrative and technical support to the statewide human resource management systems to ensure system functionality, integrity and security. The NEATS system facilitates online application and tracking (NVAPPS), online training (E‐learning), online time reporting, leave and overtime requests and approvals, grievance administration, and online conference room reservation. Services include: Help Desk; Production Support Request (PSR) service delivery; user security access control; procurement and inventory control of systems hardware and software; and e‐learning instructional design support. Description Measure Type FY 10 FY 11 FY 12 FY 13


Production Support Requests (PSR) Completed Help Desk Calls Received

Count Count

158 23,135

165 24,294

0 0

0 0


22

C-23

Activity 10: Departmental IT Administration and Support Services

Provide IT administrative and support to employees of the division. Services include: monitor and maintain Local Area Networks, install desktop computers, purchase and inventory computer hardware and software; and maintain servers owned by the division. As a part of the merge with Department of Administration, this activity is transferring to the Enterprise IT Services Division and folded into their Departmental IT Support Services.


Performance Measure

Work Orders (HEAT Tickets) Completed Count 127 111 0 0

Activity 11: Departmental Fiscal/Human Resources/Payroll Support Services

Provide personnel, procurement, fiscal, budget, payroll, contract, and fixed asset management services in support of the division’s operations and oversight of the operating budget account as well as the State’s Unemployment Insurance Fund. Services include: new hire appointments, employee benefits coordination, personnel action documents, procurement, accounting, budgeting, contracting, fiscal, fixed asset inventory, payroll, time reporting, and internal control functions. Fiscal and payroll support is transferring to Administrative Services within DOA as part of the consolidation. Human resources services will be provided by the newly created Agency Personnel Services section within the division.


Performance Measure

Fiscal Documents Processed Count 2,469 2,400 0 0

Activity 12: General Administration Services

Manage department operations and provide information regarding state employees and the state personnel system to the Legislature, the media, State agencies, and interested persons. Formulate & implement internal policies and procedures and provide staff support to the Personnel Commission, including scheduling of meetings and room, taking and transcribing meeting minutes and performing all functions related to the compliance of the State’s Open Meeting Law. Publish and distribute regulations, informational reviews, and updates to state agencies on employment law and policy.


23

C-24