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Professional LibrariansMeeting Cultural Needs of the Community
Reference Interview
P o l i c y & P ro c e d u r e s
Demographics
Library Content
Define Culture
TechnologyCredits
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• Programs available in various languages• Advanced and beginners technology
classes• Social networking• Current trends• User friendly
Question:How can technology aid librarians as a valuable tool in meeting cultural needs
of the community?
demographics
technology
policy & procedure
library content
reference interview
Define culture
credits
Technology
• Social networking• Hours• Adjustment of fines• Bilingual signage• Cell phone & internet usage• Children’s area expectations
Question:How do policy and procedure affect, interact with, and influence the cultural
needs of the community?
demographics
technology
policy & procedure
library content
reference interview
Define culture
credits
Policy & Procedure
• Class/conference rooms• Study/quiet rooms• Research resources• Outreach programs• Children’s area• Computer labs• Recreational areas• Expanded media of games, movies, music, fictional
novelsQuestion:
How does the physical environment of a library address cultural needs of the community?
demographics
technology
policy & procedure
library content
reference interview
Define culture
credits
Library Content
Library staff recommends, interprets, evaluates others information needs
Reference librarians must be aware of– Tone of voice– Speaking simply and clarifying– Showing Patience and courtesy– Hand gestures, eye contact, speech and body
languageQuestion:
How can being aware of cross-cultural etiquette help a reference librarian meet the needs of the community?
demographics
technology
policy & procedure
library content
reference interview
Define culture
credits
Reference Interview
Culture is:• a group of people’s “shared and socially transmitted
ideas, values, and perceptions” which effect human behavior
• the behaviors and beliefs characteristic of a particular social, ethnic, or age group
• Belief systems• Economic patterns• Social programming• Linguistics
Question:How do cultural differences and similarities effect the library environment?
demographics
technology
policy & procedure
library content
reference interview
Define culture
credits
Defining Culture
Expert Team:• Cari Cusick• Rachel (Raieh) Karnowski• Margaret (Jane) Kriwiel• Jennifer (Jen) Morris• Jennifer (Jenny) Robertson• Charity Rouse
For a complete list of cited references from our research, click on the following link:references
demographics
technology
policy & procedure
library content
reference interview
Define culture
credits
Credits