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Prescribed Format for Application
(Letterhead of the Company)
To The Regional Director/Office-In-Charge Reserve Bank of India Department of Information Technology 10/3/8, Nrupathunga Road Bangalore – 560 001 Dear Sir I/We have read and understood the terms and conditions for empanelment for supply of
computer hardware, computer software and maintenance of computer hardware and
hereby accept all the terms and conditions. I/We hereby declare that the information
furnished in the annexure to this application for empanelment is correct to the best of
my/our knowledge and belief.
Yours faithfully
Signature ________________
Name___________________
Designation______________
Address_________________
Date____________________
Seal____________________
Annexure (Prescribed Format for Application)
Supply of Computer Hardware
(YES/NO)
Supply of Computer Software
(YES/NO)
Maintenance of Computer Hardware/Software
(YES/NO)
Application for the empanelment for
(For office use only)
Name
Designation & Department Signature
PART I: BASIC INFORMATION
Sl No.
Items
Details
(For office use only)
Remarks
(AM)
Remarks(Mgr)
Remarks(DGM)
1. Name of the Vendor
2. Address of the Registered Office, Telephone No./Fax No./email address
3. Address of offices at Bangalore with Telephone No. / Fax No. / email address
4. Vendor’s Website (if any)
5. Type of the organization (Whether sole proprietorship/ partnership/ private limited/ public limited or co-op body)
6. Details of incorporation – (Registering Authority/ Regn. Date [Minimum 2 years of Experience]/ Registration No., etc.)
7. GST Number
8. PAN Number
Company Seal with Date:
PART II: ESCALATION MATRIX
(Starting from the person authorized to make commitments to the Bank till the person in rank of CEO / VP)
Name
Designation Mobile Phone Email-address
Company Seal with Date:
PART III: FINANCIAL PARTICULARS
Sl No. Items
(Turnover in Crore) [In Numerals and Words]
(For office use only)
Remarks (AM)
Remarks (Mgr)
Remarks (DGM)
1 FY 2018-19 (if available)
2. FY 2017-18
3. FY 2016-17
4. FY 2015-16
Company Seal with Date:
PART IV: CLIENTELE LIST
(Certificate regarding the after sales/maintenance service and support from the client should be furnished)
Sl No. Items Details
(For office use only)
Remarks (AM)
Remarks (Mgr)
Remarks (DGM)
1. Banks/FIs with Contact Person’s Name, Designation and Telephone Number.
2.
Government Undertaking with Contact Person’s Name, Designation and Telephone Number.
3.
Other Reputed Concerns with Contact Person Name, Designation and Telephone Number.
Company Seal with Date:
PART V: BRANDS OF COMPUTER HARDWARE
(For which the vendor is OEM/ Authorized Dealer / Reseller – Certificate from the principal should be enclosed in case of Authorized Dealers / Resellers)
Pl. Note: To be filled by the vendor who is applying for the empanelment for supply of Computer Hardware
Sl No. Items Details (For office use only)
Remarks (AM)
Remarks (Mgr)
Remarks (DGM)
2. Computer
3. Laptop
4. Printer
5. Scanner
6. Storage Devices (NAS, SAN, External Hard disk)
Company Seal with Date:
PART VI: DETAILS ABOUT TECHNICAL EXPERTS/PERSONNEL
Sl No. Items Details
(No. of engineers, their experience, etc.)
(For office use only)
Remarks (AM)
Remarks (Mgr)
Remarks (DGM)
1. SCO Unix Expert
2. Expert in Windows & MS Products
3. Printer Expert
Company Seal with Date:
PART VII: GENERAL INFORMATION
Sl No.
Items
Details
(For office use only)
Remarks (AM)
Remarks (Mgr)
Remarks (DGM)
1 Whether any civil suit/ Litigation arisen in the contracts executed during last 5 years/ being executed, please furnish the name of the project, employer, nature of work, contract value, work order and date and brief details of litigation. (please attach a separate sheet if required)
2 Has the vendor been black-listed by any of the offices of the Reserve Bank of India? If so, details may be provided.
3 Names and address of Bankers
4 Whether the vendor has ability to provide alternate equipment to ensure that there is no break in the Bank’s operations in case they are not able to immediately repair malfunctioning hardware/ software falling under their warranty/ AMC.
Name of Person: Designation: Signature: Company Seal with Date:
PART VIII: BANKERS’ CERTIFICATE FROM A SCHEDULED BANK
This is to certify that to the best of our knowledge and information, M/s
_______________ having marginally noted address, a customer of our bank are/is
respectable and can be treated as good for any engagement up to a limit of
Rs._____ (Rupees______________).
This certificate is issued without any guarantee of responsibility on the bank or any of
the officers.
(Signature) For the bank
Note: Bankers’ certificates should be on letter head of the bank, in a sealed cover and
addressed to the enlistment authority.
In case of partnership firm, certificate to include names of all partners as recorded
with the bank.
RESERVE BANK OF INDIA
Department of Information Technology Bangalore
Empanelment of Vendors for the
Supply/Undertaking of Maintenance of
Computer Hardware and Software
Period of Empanelment
01.07.2019-30.06.2021
RESERVE BANK OF INDIA Department of Information Technology
Bangalore – 560 001
Empanelment of vendors for the supply/undertaking of maintenance of computer hardware and software
The Reserve Bank of India, Bangalore (hereinafter referred to as the Bank) intends to
prepare a panel of reputed vendors for supplying/undertaking of maintenance of computer
hardware and software. Empaneled Vendor lists will be prepared for a) supply of computer
hardware, b) supply of computer software and c) maintenance of computer hardware. The
empanelment will be for a period of three years i.e. July 01, 2019 to June 30, 2021, subject
to satisfactory service.
Application form along with terms and conditions can be downloaded from our website
www.rbi.org.in under the link “Tenders”.
The application form duly filled in/completed in all respects may be sent in a sealed cover,
super scribed ‘Empanelment of Vendors for the Supply/Undertaking of Maintenance of Computer Hardware & Software’, so as to reach us not later than 16:30 hours on May 22, 2019.
Address of Communication: The Regional Director
Reserve Bank of India
Department of Information Technology
10/3/8, Nrupathunga Road
Bangalore - 560 001
Contact Official: Shri Vikram Behere
Manager
Contact Details: Phone – 080-22180416; 080-22244001 Email address – [email protected]
Terms and Conditions The Reserve Bank of India, Bangalore (hereinafter referred to as the Bank)
intends to prepare a panel of reputed vendors for supplying/undertaking of
maintenance of computer hardware and software.
1. The computer hardware includes Personal Computers, Printers, Laptops,
Scanners and Projectors. The computer software is mentioned in Annexure I 2. Empaneled Vendor Lists will be prepared for
2.1 Supply of Computer Hardware and Peripherals Computer Hardware means servers, computers, laptops and
peripherals such as printers, scanners, projectors, DVD & CD
(Reader/Writers), RAMs storage devices (NAS, SAN, External
Hard disk), etc.
2.2 Maintenance of Computer Hardware/Software
Maintenance means attending to provide desktop and
application support, breakdown calls, preventive maintenance,
repair/replacement of parts, corrective maintenance, etc., of
Servers/Computers/Laptops/Printers/Scanners/Projectors, etc.
used in Bank/Top officials’ residence during the working days of
the Bank or on holidays, if required, in case of exigencies.
3. General Terms and Conditions
3.1 Period of Empanelment Empanelment will be for a period of two years i.e. July 01, 2019
to June 30, 2021, subject to satisfactory service. If the service
provided by the vendor is found to be unsatisfactory or if at any
time it is found that the information provided for empanelment or
for any tender is false or if irregularities shown by the vendor
when applying for the tenders, the Bank reserves the right to
remove such vendors from the empaneled list without giving any
notice to the vendor in advance. The Bank also reserves the
right to share its view regarding the services provided by the
vendor with the other offices of Reserve Bank of India or to the
outside, if queried, for the opinion.
3.2 Minimum Experience The vendor should be authorized distributor/reseller of the
premium brands and should have a minimum of 2 years of
experience in the field of supply/maintenance of computer
hardware and software.
3.3 Clientele List The vendor should have banks, Financial Institutions,
Government Undertakings (State/Central) as their client.
3.4 While deciding upon the selection of the vendors, emphasis will be given on the ability and competence of applicants to do quality work within the specified time schedule. The decision of the Bank in
selection of the vendors for empanelment will be final. The Bank is not
bound to assign any reason thereof.
3.5 Intending applicants are required to submit all information as per the
format given. Each page of the application should be signed by person/s
on behalf of the organization having necessary authorization/Power of
attorney to do so. Any letter or document attached with the application
should be also signed and should be submitted in duplicate. Applications
containing false or inadequate information are liable for rejection.
3.6 The specific terms and conditions may differ depending upon the nature of
purchase/AMC.
3.7 Last Date
The application form duly filled in/completed in all respects may
be sent in a sealed cover addressed to The Regional Director,
Reserve Bank of India, Department of Information Technology,
10/3/8, Nrupathunga Road, Bangalore – 560001, so as to reach
us not later than 16:30 hours on May 22,2019.
4 Specific Terms and Condition for Supply Vendor
4.1 Brief of Tendering Process Bank will call for the quotation from all the vendors listed in the
approved vendor list, depending upon the requirements during
the financial year (Beginning July 1, ending June 30). The
requirement may vary from procurement of a single number of
computer hardware/software to any number of computer
hardware/software. Generally, a period of 5–7 working days is
given to the vendor for submitting their quotation. After the
technical evaluation done by the Bank, a purchase order is
placed with the L1 vendor. The L1 vendor will be decided as
discussed under Para 4.4 and 4.6.
4.2 Validity of Quotation The quotation submitted by the vendor should be valid for
minimum of 1 month to the maximum of 2 months.
4.3 Delivery Time Schedule 4.3.1 The vendor should provide the computer hardware and
software (hereinafter referred to as the System) with
configuration as per the specification (which will be given at the
time of calling for quotation) either at the Bank’s Premises or to
any place in Bangalore (which will be indicated at the time of
calling for quotation).
4.3.2 The vendor should follow the schedule for the completion of
respective activities from the date of issue of Purchase Order-
a. Delivery: 5 weeks.
b. Installation and operationalization: 1 week
4.3.3 The delivery of the system will be deemed to be complete when
the system is received at the site in good working condition.
4.3.4 The contract will be deemed as incomplete if any component of
the hardware, software, network devices, etc., or any
documentation/media relating thereto is not delivered or is
delivered but not installed and/or not operational or not
acceptable to the Indenter after acceptance testing/examination.
In such an event, the supply and installation will be termed as
incomplete and it will not be accepted, and the warranty period
will not commence. The warranty period will commence only on
acceptance (based on acceptance test) of equipment by the
Indenter.
4.3.5 The vendor will be responsible for the associated risks till the
delivery and installation of the system is complete as the Bank
owns the system only after the completion of delivery and
installation in all respect.
4.4 Bids/Price 4.4.1 Technical and Commercial bids should be submitted by
the vendor in separate sealed (not stapled) cover with
company stamp.
4.4.2 Only that bid/quotation confirming to the technical
specification will be considered for evaluation and for the
technically qualified vendors the commercial bid will be
opened by us for further consideration.
4.4.3 Format for Technical and Commercial bid will be given at
the time of calling for the quotation.
4.4.4 Banks reserves the right to either cancel the whole
tendering process and may call for a fresh tender.
4.4.5 The price quoted for the system should be inclusive of all
taxes and duties, including octroi/entry tax, if any.
4.5 Warranty and AMC Terms 4.5.1 The warranty should be on-site, comprehensive warranty
for a period of three years from the date of acceptance of
the systems by Reserve Bank of India. During the
warranty period, the vendor will have to undertake
comprehensive maintenance of the entire hardware,
hardware components, systems software and
accessories supplied by the vendor. The servers should
be repaired by 5.00 pm on the same day, in case of
reporting of the defect in the forenoon and should be
repaired by 12.00 noon next day, in case of reporting of
the defect in the afternoon. All other items should be
repaired within 24 hours. In case of the vendor failing the
above standards, stand by arrangement should be
provided by the vendor till the machine is repaired. The
Vendor shall be fully responsible for the manufacturer’s
warranty for all equipment, accessories, spare parts, etc.
against any defects arising from design, material,
manufacturing, workmanship, or any act or omission of
the manufacturer/Vendor or any defect that may develop
under normal use of supplied equipment during the
warranty period. Warranty shall not become void even if
Reserve Bank of India and/or Indenter buys any other
supplemental hardware from a third party and installs it
with/in these machines. However, the warranty of the
OEMs will not apply to such hardware items installed.
4.5.2 The necessary technical assistance and advice should be
extended by the vendor to resolve hardware, system
software, operating systems, and of other problems, if
any, that may be encountered during the installation,
operationalization and accessing the various application
software developed either in-house or by 3rd party at no
extra cost, till the complete life cycle of the System.
4.5.3 The vendor should provide for at least one preventive
maintenance schedule per quarter. The time for such
schedules will have to be specified in advance in
consultation with the user department.
4.5.4 The vendor has to give guarantee for 98% CPU and 95%
peripheral uptime.
4.5. The vendor will be informed about the
breakdown/malfunctioning of hardware, accessories, or
system software over the phone. The details regarding the
nature of problem will not be discussed over the phone.
As each System will be given a unique identification
number by the Bank the vendor can maintain a list of the
same for their future reference. All communication will be
done on the basis of that unique number. The vendor not having the practice to send their engineers to the site for identifying the problem before attending/rectifying it, are requested not to apply for the empanelment. The call should be attended to within 1 hour and should
be rectified within 24 hours.
4.5.6 Further, during the downtime, if the vendor feels that
rectification of the problem is going to take more than 24
hours, a replacement should be arranged.
4.5.7 The Bank reserves the right to impose a penalty of certain
percentage of the basic cost of the system per day on the
vendor, in case of systems under warranty/AMC.
4.5.8 If, during the warranty period, any system as a whole or
any subsystem has any failure on two or more occasions in
a period of 3 months, it shall be replaced by equivalent new
equipment by the vendor at no cost to Reserve Bank of
India.
4.6 Evaluation Criteria
The tender will be evaluated first on the basis of Technical Bid
and then on the basis of a Commercial Bid (L1). The vendor
quoting lowest price in the Commercial Bid will be the L1 bidder.
4.7 Payment Terms 90% payment will be made to the vendor on satisfactory
installation of the equipment and balance 10% on expiry of
warranty or on submission of Bank Guarantee of the equivalent
amount, valid up to one month after the end of the warranty
period.
4.8 Bank will not provide form C/form D.
4.9 The vendor should furnish the certificate of indemnity/originality on
company letter head as per the enclosed format in respect of the
software at the time of delivery.
4.10 To discourage the practice of not honoring the Bank’s issued purchase
order by the vendor, Bank reserves the right to claim liquidated damages.
4.11 If the vendor fails to deliver contracted products(s), install/activate and
operationalize all of the equipment or fails to complete the work or does
not perform the service(s) within the time schedule stipulated in the
Purchase Order, the Bank shall, without prejudice to its other remedies
stipulated in the Purchase Order deduct from the purchase price, as
liquidated damages, a sum equivalent to 0.5 percent of the total
consideration amount for each and every calendar day of delay, subject
to a maximum limit of 10 percent of the total purchase price. Such
penalty is to be deducted by the Bank from the bills of the vendor or from
the Security Deposit. The Bank may also consider termination of the
empanelment as per provisions of termination clause mentioned in the
terms and conditions.
4.12 The vendor’s representative visiting the Bank should carry an
Identification card with them and will be fully responsible for the part/s, if
required, to be carried out of the Bank’s premises and in case of any
damage/loss, the vendor will have to bear the cost of replacement/repair.
5. Specific Terms and Condition for Maintenance Vendor
5.1 Brief of Tendering Process
Bank may call for the quotation from all the vendors listed in the
approved vendor list. The comprehensive list of all the
Servers/Computers/Printers/Scanners/DAT Drives, etc
(hereinafter referred to as the components) required to be
maintained for the financial year will be given to the vendor. The
vendor will be given a period of 1-2 weeks for quoting the price
for maintaining components after doing the survey of the same.
After the technical evaluation done by the Bank, a purchase
order is placed with the L1 vendor. The L1 vendor will be
decided as discussed under Para 5.4 and 5.6.
5.2 Validity of Quotation The quotation submitted by the vendor should be valid for
minimum of 1 month to the maximum of 2 months. Rates quoted
by the AMC vendor will be for a period of one year. However,
Bank reserves the right to renew the AMC contract for
subsequent years, at the same rate.
5.3 Definitions 5.3.1 Preventive Maintenance
The preventive maintenance service of the components is as
important as prompt corrective maintenance service since regular
and proper preventive maintenance service ensures trouble-free
performance of the components. The vendor should provide for at least one preventive maintenance schedule per quarter. The
scope of preventive maintenance will also cover aspects
related/specific to hardware like health check of HDDs, Controllers,
power supplies (SMPS) etc. The time for such schedules will have
to be specified in advance in consultation with the user department.
The scope of work under preventive maintenance will be designed
in consultation with the vendor’s representative on the lines as
specified and recommended by the original manufacturer/best
practices.
5.3.2 Corrective Maintenance The corrective maintenance means identification of problem and its
rectification which may include reloading of operating system,
reloading/configuring of printer, reloading/loading of application
software either developed in-house or developed by the 3rd party,
printer drivers, anti-virus agent, smart card reader drivers, etc.
5.3.3 Replacement of Defective Parts The replacement of defective parts (electrical/mechanical/others) means either repair/replacement of
parts at the site of installation. If the fault is of serious nature and
requires shifting of the component/s or any part thereof, the vendor
should provide similar component/s or part/s for uninterrupted
continuation of work in the Bank, till the re-installation of the
component/s or part/s which were shifted for repair/replacement.
The parts (within Bank Premises) getting damaged due to rodents,
sudden electrical power surge, fire, flood, earthquake or lighting will
not be covered under AMC.
5.3.4 Shifting of Components The shifting of components means moving the components from
one place to the other place for carrying out the repair work. This
can be either of the following categories
A. Within Bank’s Premises The vendor should arrange for shifting of component from one
department to the other to carry out repair work.
B. From Bank to Vendor Place and vice-versa The vendor should arrange for shifting of component from the
Bank to the vendor’s place and vice-versa.
C. From Bank to Top Executive’s Residence and vice-versa The Bank will arrange for shifting of component from the Bank to
top executive’s residence and vice-versa.
5.3.5 Working Day and Hours The holiday list for the Bank is declared in the month of
December every year and the same will hold true for the
vendor’s representative. Usually, Bank’s working hours are
from 9:00 hrs to 18:00 hrs on weekdays i.e. Monday to
Saturday. However, on occasions when the vendor’s
representative/s has to work before/after office hours; the duty
hours of the vendor’s representative will be decided mutually by
DIT officials and the vendor. No extra charges will be paid.
5.4 Nature of Work 5.4.1 Servers
The Bank has a heterogeneous (make/model) set of
servers with SCO UNIX/Novell/Win 2012 Server/Win NT
as operating system.
The servers will be covered with a comprehensive AMC
under which, preventive maintenance, corrective
maintenance, replacement of parts, shifting of
components as defined in Para 1 are included.
5.4.2 Computers The Bank has a heterogeneous (make/model) set of
computers either diskless nodes or disk nodes with
Windows 7/8/8.8/10 as operating system.
The computers will be covered with a comprehensive
AMC under which, preventive maintenance, corrective
maintenance, replacement of parts, shifting of
components as defined in Para 1 are included.
5.4.3 Laptops The Bank has a heterogeneous (make/model) set of
laptops with Windows 7/8/8.8/10 as operating system.
The laptops will be covered with either a comprehensive
service contract or AMC under which, preventive
maintenance, corrective maintenance, replacement of
parts, shifting of components as defined in Para 1 are
included.
5.4.4 Printers The Bank has a heterogeneous (model) set of Network
Laser Jet Printers (color and black & white), desktop laser
jet printers, desktop ink jet printers.
The printers will be covered with a comprehensive AMC
under which, preventive maintenance, corrective
maintenance, replacement of parts (except consumables
like Toner/Ink cartridges), shifting of components as
defined in Para 1 are included.
5.4.5 Scanners The Bank has a heterogeneous (make/model) set of
Scanners.
The Scanner will be covered with a comprehensive AMC
under which, preventive maintenance, corrective
maintenance, replacement of parts, shifting of
components as defined in Para 1 are included.
5.4.6 Projectors The Bank has a heterogeneous (make/model) set of
Projectors.The projectors will be covered with a
comprehensive AMC under which, preventive
maintenance, corrective maintenance, replacement of
parts, shifting of components as defined in Para 1 are
included
5.5 Resident Engineer/s
5.5.1 The Bank cannot afford more than 30 minutes downtime for the UNIX Server and the clients attached to them, therefore, the primary requirement is that the vendor should have at least 2 Unix server experts in their company. The vendor should station an
experienced engineer who has worked at least for 1-2
years with them in the similar domain on permanent basis
in the Bank exclusively for the Unix Server. The stationed
engineer should be self-sufficient in
troubleshooting/rectifying the minor/not so major
problems and can work for rectifying the major problems
in consultation with the experts at their office.
5.5.2 The Bank has, at present, nearly computers, laptops,
printers, servers and scanners to be maintained under
AMC/Service contract and more numbers may come up
for AMC during the course of empanelment process and,
therefore, the vendor should station minimum four experienced desktop engineers with B.Tech/B.E or equivalent qualification and one person for regular cleaning of the IT assets in the Bank. The said
engineers should be capable of handling the UNIX /
Microsoft product related problems.
5.5.3 The vendor should exclusively station an engineer having expertise in all types of printers.
5.5.4 All the resident engineers should be paid salaries in accordance with the Minimum Wages Act.
5.5.5 The vendor will have to take responsibility for all issues
(technical/non-technical), if any, that may arise because
of their resident engineers in the Bank since all the
resident engineers will be given a security pass to move
freely in the Bank premises and will be authorized to take
any component with them for carrying out the repair work
within/outside the Bank premises. Moreover, the Bank expects a proper discipline/code of conduct from all the stationed engineers and in this regard, the vendor must clearly instruct the engineers. The Bank accepts
no liability for any mishap happening to any of the staff of
the vendor within its premises.
5.5.5 The vendor should not rotate their resident engineers on
frequent basis. The vendor should inform the Bank in
writing preferably one month in advance about the
change of engineer that may arise due to resignation/long
leave etc.
5.5.6 The vendor should inform their resident engineers that
they have to report to officials of Department of
Information Technology (DIT) only and the Bank expects
that there should not be any direct communication with the users unless directed by DIT. Moreover, if any
change is desired by the user/ department the engineer
should first discuss the matter with the DIT In-Charge
before implementing/carrying out the change.
5.6 Sub-Contracting The vendor will not subcontract or permit anyone other than
their company personnel to perform any of the work, services or
other performance required of the vendor under the
AMC/Service Contract without the prior written consent of the
Bank.
5.7 Evaluation Criteria The price will be evaluated for deciding the L1 vendor, on the
Total Cost of AMC/Service Contract for all the components as
explained under Para 1.3 instead of awarding the contract
separately for each component.
5.8 Downtime Any server that is reported to be down should be either fully
repaired by 5.00 pm on the same day, in case of reporting of the
defect in the forenoon and should be repaired by 12.00 noon the
next day, in case of reporting of the defect in the afternoon. All
other items/complaints should be repaired/resolved within 24
hours. In case of the vendor failing the above standards,
standby arrangement should be provided by the vendor till the
machine is repaired.
5.9 Liquidated Damage The Bank reserves the right to claim liquidated damage
proportionate to the AMC charges, if the downtime is more than
the stipulated downtime, especially for problems related to SCO
Unix Server and clients attached to them. The liquidated
damages/penalty will be recovered from the quarterly AMC
payment.
5.10 Termination of Annual Maintenance Contract (AMC) The AMC will be initially for one year, i.e. from July 01, 2019-
June 30, 2020. The same can be renewed annually till end of
the empanelment period subject to satisfactory service. The
Bank reserves the right to terminate the AMC anytime during the
contract period by giving one month’s notice.
5.11 Payment Terms The payment will be made on a quarterly basis after submission
of each bill in the first week of the month succeeding the
respective quarter. The 4th quarter payment will be made only
after the vendor fulfills all the contractual obligations i.e.
replacement/repair of components and its part/s maintained
under AMC/Service Contract, if any. The amount of payment/s
may not remain uniform for the whole period of the AMC/Service
Contract due to addition/withdrawal from the comprehensive list
of components maintained under the same.
5.12 Obligations/Liabilities The COMPANY represents and warrants that the repair and maintenance
service/products hereby sold do not violate or infringe upon any patent,
copyright, trade secret or other property right of any other person or other
entity. The COMPANY agrees that it will and hereby does indemnify the
BANK from any claim or demand action or proceeding directly or indirectly
resulting from or arising out of any breach or alleged breach of this warranty.
The COMPANY shall comply with the statutory provisions of Contract Labor
(Regulation & Abolition) Act 1970; Employees State Insurance Act;
Workman’s Compensation Act, 1923; Payment of Wages Act, 1936; The
Employees Provident Fund (and Miscellaneous Provisions) Act, 1952;
Payment of Bonus Act 1965; The Minimum Wages Act, 1948; Employees
Liability Act, 1938; Employment of Children Act 1938; Maternity Benefit Act
and/or any other rules/regulations and/or statutes that may be applicable to
them. The COMPANY shall be solely responsible for any violation/
noncompliance with the provisions of the above mentioned legislative
enactments or any other statutory provisions and shall further keep the RBI,
Bangalore indemnified from all acts of omission, fault, breaches and / or any
claim, demand, loss, injury and expense arising out from the non-compliance
of the aforesaid statutory provisions. The COMPANY’s failure to fulfill any of
the obligations hereunder and / or under the said Acts, rules/ regulations.
The contractor/ Agency shall be solely responsible for full compliance
with the provisions of “the sexual Harassment” of women at the work place
(Prevention, prohibition and Redressal Act, 2013)”. In case of any complaint
of sexual harassment against its employee within the premises of the bank,
the complaint will be filed before the Internal Complaints Committee
Constituted by the Contractor / Agency and the Contractor/ Agency shall
ensure appropriate action under the said act in respect to the complaint. Any
Complaint of sexual harassment from any aggrieved employee of the
contractor against any employee of the bank shall be taken cognizance of by
the Regional Complaints Committee constituted by the bank. The contractor
shall be responsible for any monetary compensation that may need to be paid
in case the incident involves the employees of the Contractor, for instance any
monetary relief to Bank’s employee, if sexual violence by the employee of the
contractor is proved. The Contractor shall be responsible for educating its
employees about prevention of sexual harassment at work place and related
issues. The Contractor shall provide a complete and updated list of its
employees who are deployed within the bank’s premises. Jurisdiction: This
agreement is subject to Bengaluru jurisdiction.
5.13 Indemnity to Bank The Vendor shall indemnify and keep indemnified Reserve Bank
of India against any loss or damage that the Reserve Bank of
India may sustain on account of any violation of patents,
trademark etc., by the vendor in respect of the products supplied
or acts of omission or commission by its engineers.
5.14 Publicity Any publicity by the vendor in which the name of Reserve Bank of
India is to be used should be done only with the explicit written
permission of Reserve Bank of India.
5.15 Force Majeure
The vendor shall not be liable for forfeiture of its performance
security, liquidated damages or termination for default, if and to
the extent that it’s delay in performance or other failure to
perform its obligations under the contract is the result of an
event of force Majeure. For purposes of this Clause, "Force
Majeure" means an event beyond the control of the Vendor and
not involving the vendor's fault or negligence and not
foreseeable. Such events may include, but are not limited to,
Acts of God or of public enemy, acts of Government of India in
their sovereign capacity, acts of war, and acts of Reserve Bank
of India in fires, floods and freight embargoes.
If a Force Majeure situation arises, the Vendor shall promptly
notify Reserve Bank of India in writing, of such conditions and
the cause thereof within twenty calendar days. Unless otherwise
directed by Reserve Bank of India in writing, the Vendor shall
continue to perform its obligations under the Contract as far as it
is reasonably practical and shall use all reasonable alternative
means for performance not prevented by the Force Majeure
event.
In such a case, the time for performance shall be extended by a
period(s) not less than the duration of such delay. If the duration
of delay continues beyond a period of three months, Reserve
Bank of India and the vendor shall hold consultations with each
other in an endeavor to find a solution to the problem.
Notwithstanding above, the decision of Reserve Bank of India
shall be final and binding on the vendor.
5.16 Resolution of Disputes
Reserve Bank of India and the vendor shall make every effort to
resolve amicably, by direct informal negotiation, any
disagreement or dispute arising between them under or in
connection with the contract. If after thirty days from the
commencement of such informal negotiations, Reserve Bank of
India and the Vendor has been unable to resolve amicably a
contract dispute; either party may require that the dispute be
referred for resolution by formal arbitration.
5.17 Jurisdiction
The jurisdiction of the courts shall be Bangalore.
Certificate of Indemnity/Originality To The Regional Director/Officer-In-Charge 10/3/8 Nrupthunga Road, Reserve Bank of India, Bangalore 560001
Kind Attn. DGM, DIT Cell Madam Sub: Computer systems for Reserve Bank of India We have supplied to you the software on the servers and computer systems meant
for Reserve Bank of India. We certify that in respect of the said software supplied to
you, we are the authors/assignors/licenses. We have produced for your inspection,
copy of the letter of assignment/license given by the author of the software. We
further certify that the sale of the computer software to you by us and your use
thereof do not infringe any provisions of the Copyright Act, 1957.
2. If any action is brought against you for infringement of the copyright in respect of
the said software supplied by us to you, we will defend the same at our cost and
consequences and will indemnify you all the costs and other expenses that you may
incur in this connection.
3. Any upgrades and new releases of the software supplied shall be immediately
incorporated on your system at extra cost if applicable.
4. Further, during the down time, we shall provide at our cost, Hardware, System
Software so as to keep the system working.
Yours faithfully, (Signature with stamp of Org./Office)
FORM OF TENDER
PLACE
DATE
REGIONAL DIRECTOR RESERVE BANK OF NDIA BENGALURU Dear Sir We have carefully examined the scope of work and services specified in the memorandum hereinafter set out and having visited and examined the site of the works specified in the said memorandum and having acquired the requisite information relating thereto as affecting the tender. We hereby offer to execute the works and services in the memorandum for the time specified at the rates mentioned in the commercial bid and in accordance with specifications and instructions in writing with such other materials as are provided for and in all other respects in accordance with such conditions so far as they may be applicable.
2 We also agree that our tender will remain valid for acceptance by the Bank for 30 days from the opening of the tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing. We also agree to keep the Bank guarantee towards earnest money valid during the entire period of validity of tender as per enclosed proforma in the tender document.
3 Should this tender be accepted, I/we hereby agree to abide by and fulfil all the terms and conditions of the tender and in default thereof, to forfeit and pay to you or your successor or assignees or nominees such sums of money as are stipulated in the conditions contained in the tender together with written acceptance of the contract.
4 I/we understand that you reserve the right to accept or reject any or all the tender either in full or in part without assigning any reason thereof.
5 The tender is submitted as per the bank’s quotation proforma.
Date this day of 2019.
For and on behalf of M/s
Signature and seal
Name
Designation
To Be Submitted on the Letterhead of the Company
Undertaking/Certificate of indemnity
REGIONAL DIRECTOR RESERVE BANK OF NDIA BENGALURU Dear Sir Annual maintenance contract for computer hardware and software of Reserve bank of India Bengaluru
This bears reference to your captioned tender dated (To be filled by the vendor)
We hereby accept all the terms and conditions for submitting quotation as mentioned in the said tender.
2 We hereby certify that no terms and conditions have been stipulated by us in the commercial bid.
3 We warrant that the repair and maintenance service/products to be sold do not violet or infringe upon any patent, copyright, trade secret or other property right of any person or entity. We agree that we shall indemnify the bank from any claim, demand, action or proceeding, directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty.
Yours faithfully
Signature
Name
Designation
Place
Date
Details of qualified service personnel
Tenderer is required to furnish details of technical degree obtained by their service personnel who are likely to be posted in Bank
Sr No Name Degree Name of institution
Experience
Signature
Company seal
QUOTATION FORM
NAME OF VENDOR
LOCAL ADDRESS
PHONE NO
CONTACT PERSON
DETAILS OF QUOTATION (ALL COSTS INCLUDING CLEANING ETC)
ITEMS QUANTITY UNDER
AMC
MAINTENANCE COST PER UNIT
TOTAL
PERSONAL COMPUTERS 923 LAPTOPS 165 PRINTERS 345 SCANNERS 45 PROJECTORS 06 SERVERS 10
YOURS FAITHFULLY
COMPANY SEAL
1 Costs quoted should be inclusive of all taxes
2 Quotations have to be submitted in above format
3 Maximum age of assets under AMC is 7 years
Annexure I
The computer software/application include the following
1. UNIX 2. All applications of Microsoft Office 365 3. Knowledge Management Tools (KMT)- inhouse application 4. SAP 5. XBRL 6. NEFT package-in house application 7. Symantec Anti-virus 8. Windows Operating System update 9. InFlow – inhouse application 10. System Center Configuration Manager(SCCM)
*Please note that setup files will be provided for all the applications indicated above except UNIX OS
Annexure II
Guidelines on IS Policy
Reserve Bank of India has come out with a comprehensive policy for information security. This policy is primarily aimed at providing a set of guidelines relating to Information Security with prime reference to Information Technology. The guidelines issued under the policy have been made applicable to all service providers, outsources entities and other agencies. We are forwarding a summary of the Information Security Policy to you. It is imperative that you acknowledge it and comply with the Information Security Policy of the Bank in letter and spirit. You have to make it mandatory for all the personnel deputed to RBI to follow these guidelines.
Summary
Information technology-based systems have now entrenched deeply in the functions of the Reserve Bank of India. IT has helped in the conduct of various activities, covering its entire range of operations which are aimed at better housekeeping, improved customer service and overall systemic efficiency. The large-scale use of IT and Information Systems and the integration of various activities at RBI, primarily by networking its operational departments and inter departmental connectivity of the operational departments has brought in a whole new set of issues with far reaching security implications. With the broad information security (IS) policy in place, it becomes necessary to define various aspects of the processes and procedures to be followed in order to achieve the broad tenets of the IS policy. This document is primarily aimed at providing a set of guidelines relating to IS with prime reference to Information Technology. In addition to these, other guidelines relating to general security would also have to be followed. These guidelines are also applicable to all service providers. All the service providers shall be governed by the confidentiality requirements associated with the contractual obligations between such entities and the Bank and shall follow these in letter and spirit.
As a part of the IS policy, there are 4 sub policies along with the General Standards/Guidelines prescribed in the IS policy which have to be adhered to. A brief description of the sub policy which is relevant to the service providers is as under
The vendor shall ensure that there are proper procedures relating to configuration management and knowledge transfer among its employees within the organization as also to the Bank’s authorized personnel so as to ensure support for the outsourcing function of the Bank.
The vendor shall not outsource its activities to a third party. However in case of exceptions, the vendor shall inform the Bank and seek the Bank’s approval prior to the
appointment of such third party. In such cases, they should necessarily comply with the IS policy of the Bank in letter and spirit. Explicit confirmation in this regard shall be obtained from the third-party vendors before extending such facilities.
The vendors shall obtain assurances from third party supplier of service, if any, that their staff and/or agents shall follow sound codes of practice in handling Information Systems as per the IS sub policies of the bank.
The vendors may note that the Bank’s internal IS policies are confidential in nature and are therefore not meant to be made public.
The code of conduct prepared by the Bank relating to the roles and responsibilities of vendors shall be followed in letter and spirit.
UNDERTAKING BY VENDOR/APPLICANT
We have read and understood the above IS Policy and undertake to abide by the said policy of the Bank in letter and spirit.
Signature
Company seal
