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2011 Report to the Community
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2011 presbyterian report to the community
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as the state’s only private, not-for-profit healthcare system, presbyterian is owned by the communities it serves. We’re proud of our 103-year legacy of providing healthcare that began before new mexico was even a state, and we know how important it is to ensure that we’re here for new mexicans today and in the future.
presbyterian is in an exciting period of innovation, and we are actively transforming healthcare, strengthening our integrated system of hospitals, healthcare providers and a health plan to create high quality, efficient and affordable care for the new mexicans we serve.
James h. hinton, president and ceo, presbyterian healthcare services
Your story is our story
Presbyterian exists
to improve the health
of the patients, members
and communities we serve.
Presbyterian Healthcare Services is an integrated system of 8 hospitals, 36 clinics, a physician medical group and a health plan.
As part of an integrated system, patients in our rural communities have access to highly specialized care, such as open heart surgery or pediatric sub-specialty care and all our facilities in Albuquerque, when needed.
Serving our communities
Serving New Mexicofor 103 years
Presbyterian exists
to improve the health
of the patients, members
and communities we serve.
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• Our 9,400 employees statewide are all dedicated to a single purpose:
to improve the health of the patients, members and communities we serve.
• More than 400,000 health plan members have access to care provided by
more than 9,000 community physicians and providers in our health plan network.
• We have three community ambulance systems located in
Albuquerque, Española and Ruidoso.
• Five Home Healthcare programs serve the Albuquerque metro area,
Clovis, Española, Socorro and Tucumcari.
• Four Hospice programs serve the Albuquerque metro area,
Clovis, Socorro and Tucumcari.
OUR HOSPITALS
GIVING TO OUR COMMUNITIES
• $1,903,074 to United Way from our generous employees
• More than $500,000 to 78 local non-profit organizations
• $70,000 to Albuquerque Healthcare for the Homeless
CARING FOR THOSE IN NEED
In 2011 we provided:
• $33 million in free care to patients who could not afford it
• $56 million in uncompensated care where the payment
we received was less than the cost of the care we provided
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I-25
10
I-25
I-40
I-40
SOCORRO
Dr. Dan C. Trigg Memorial Hospital
Presbyterian Hospital
Presbyterian Kaseman Hospital
Plains Regional Medical Center
Presbyterian Rust Medical Center
Lincoln County Medical Center
Socorro General Hospital
Presbyterian Española Hospital
RUIDOSO
ALBUQUERQUERIO RANCHO
ESPAÑOLA
TUCUMCARI
CLOVIS
serving our communities 4
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BY THE NUMBERS
• Our 9,400 employees statewide are all dedicated to a single purpose:
to improve the health of the patients, members and communities we serve.
• More than 400,000 health plan members have access to care provided by
more than 9,000 community physicians and providers in our health plan network.
• We have three community ambulance systems located in
Albuquerque, Española and Ruidoso.
• Five Home Healthcare programs serve the Albuquerque metro area,
Clovis, Española, Socorro and Tucumcari.
• Four Hospice programs serve the Albuquerque metro area,
Clovis, Socorro and Tucumcari.
OUR HOSPITALS
GIVING TO OUR COMMUNITIES
• $1,903,074 to United Way from our generous employees
• More than $500,000 to 78 local non-profit organizations
• $70,000 to Albuquerque Healthcare for the Homeless
CARING FOR THOSE IN NEED
In 2011 we provided:
• $33 million in free care to patients who could not afford it
• $56 million in uncompensated care where the payment
we received was less than the cost of the care we provided
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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I-25
10
I-25
I-40
I-40
SOCORRO
Dr. Dan C. Trigg Memorial Hospital
Presbyterian Hospital
Presbyterian Kaseman Hospital
Plains Regional Medical Center
Presbyterian Rust Medical Center
Lincoln County Medical Center
Socorro General Hospital
Presbyterian Española Hospital
RUIDOSO
ALBUQUERQUERIO RANCHO
ESPAÑOLA
TUCUMCARI
CLOVIS
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We are responding to growing needs in the communities we serve by expanding the access to primary and specialty care services. in rural new mexico communities, we maintain a valuable healthcare safety net.
Investments in our communities
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Presbyterian Rust Medical Center
in october 2011, we celebrated the opening
of presbyterian rust medical center, the
state’s first 21st century hospital and rio
rancho’s first full-service hospital.
approximately 6,000 people joined us for
a ceremony to officially open the 68-bed
(expanding to 92 beds in 2012) hospital.
presbyterian rust medical center was built
using design elements that help patients
heal faster and help caregivers provide more
efficient care.
the hospital includes:
•24-hour emergency department to care
for the growing and active sandoval
county community
•the first advanced icu in the state,
combining the latest technology with skilled
physicians and nurses who are both onsite
and connected 24/7. using sophisticated,
real-time video feeds and
communication tools, the
advanced icu provides
an extra layer of care to
seriously ill patients.
•mother/baby care to
welcome the newest
new mexicans
•neonatal icu for when
the unexpected happens
Rio RAnCho
34 new PRIvate PatIent RooMS
scheduled to open in october 2012, the
presbyterian española hospital patient
tower demonstrates our continuing
investment in improving the health of
people in northern new mexico.
the first phase of the $22 million
investment adds 34 private patient rooms
to the hospital in a 55,000 square foot
space. patients and families will be more
comfortable in the private rooms, which will
also have ample natural light. these rooms
will also allow for patients to be treated in
the same room from admission to discharge
without the need for a room transfer if a
patient’s medical condition changes.
a new CaRdIovaSCulaR lab
in 2011, plains regional medical center
opened a new, permanent cardiac cath
Lab with a $1.5 million investment. the new
lab is equipped with sophisticated vascular
imaging systems which can show blockages
and abnormalities, allowing physicians to
evaluate and diagnose patients for heart
disease and other vascular problems. since
the lab is available locally, patients who
require this testing no longer need to travel
to other facilities that are more than 100
miles away.
investments in our communities
eSpAÑoLA CLoViS
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PlanS foR a new
PhYSICIan offICe
buIldIng
plans are moving forward to
build a 20,000 square foot
building to provide room
for physician offices and
related healthcare providers.
orthopedists will begin
offering services at Lincoln
county medical center
in 2012.
bReakIng gRound foR
a new PhYSICIan
offICe buIldIng
in 2012, socorro General
hospital will break ground on
a new $6.8 million physician
office building that will bring
patients greater access to
primary care and specialty
care providers.
PReSbYteRIan MedICal
gRouP PRIMaRY CaRe
ClInIC oPenS
in may 2012, the presbyterian
medical Group primary
care clinic at Dr. Dan c.
trigg memorial hospital
held its grand opening. the
$660,000 investment adds a
5,800 square foot clinic that
provides office space for
physicians and support staff
and a large waiting area
for patients.
tuCumCARiRuiDoSo SoCoRRo
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In rural New Mexico communities, we maintain a valuable healthcare safety net.
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aSSeSSIng CoMMunItY health needS
in 2011, presbyterian embarked on an assessment of community health needs. using national,
state and county data as well as feedback from all of presbyterian’s community boards and
committees, we selected these system-wide community health priorities: healthy eating, active living and tobacco cessation. in 2012, presbyterian will conduct forums to gain
community and expert feedback that will help drive interventions.
currently presbyterian supports a number of community-based programs, including:
•First born program in española, in which nurses and others make home visits to
provide parenting education to first-time families.
•heritage program, an outpatient behavioral health program for adults age 55 and older in
socorro and ruidoso, helping people improve their quality of life.
•Diabetes education programs in española, ruidoso, socorro and tucumcari, which focus on
educating people on self-management and healthy lifestyle changes to manage the disease.
investments in our communities
When it comes to the quality of our healthcare services, Presbyterian sets the bar high. Our goal is to provide exceptional care at a lower cost and to radically improve our customers’ experiences. We’re committed to making the hospital care in all of our eight hospitals safer than ever before and to saving more lives.
Improving the care you receive
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SavIng lIveS eveRY daY
From identifying dangerous blood infections earlier to a faster process
to get heart attack patients to life-saving procedures, presbyterian
has made reducing preventable deaths the highest priority. in 2011,
through efforts to improve numerous patient care processes in all of
our facilities, presbyterian recorded its lowest mortality rate ever,
1.25 percent.
leadIng the waY In PatIent SafetY
Presbyterian hospital was one of 65 hospitals nationwide to receive the
prestigious Leapfrog top hospital designation in 2011. as a top hospital,
presbyterian hospital met standards for safe, high quality care, which includes
medication safety, intensive care unit physician staffing and high risk prevention
for surgeries and procedures.
SuStaIned exCellenCe In PRovIdIng ChIldhood IMMunIzatIonS
For the eighth straight year, Presbyterian Medical group Ruidoso-white Mountain
Medical has been the state’s leader in immunization rates for children, exceeding
90 percent. new mexico’s Department of health and the state’s immunization
coalition define the goal as children who have received all of their scheduled
immunizations by age two.
gold Seal of aPPRoval
both Socorro general hospital and lincoln County Medical Center earned
the Joint commission’s Gold seal of approval™ for accreditation in 2011 by
demonstrating compliance with the Joint commission’s national standards for
healthcare quality and safety in hospitals. the accreditation award recognizes
both hospitals’ dedication to continuous compliance with the Joint commission’s
state-of-the-art standards. the Joint commission’s hospital standards address
important functions related to the care of patients and the management of
hospitals. the standards are developed in consultation with healthcare experts,
providers, measurement experts and patients.
improving the care you receive12
It’s exciting to put an innovation into practice and see a positive change for Presbyterian and our patients and members. These changes are helping us to transform healthcare by lowering costs and enhancing the care we provide.
how Presbyterian is transforming healthcare
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PatIent CenteRed MedICal hoMe
patients in 10 of our presbyterian medical
Group primary care clinics now receive
care under the patient centered medical
home model, receiving greater access to
healthcare through innovations such as
group visits and telephone appointments.
the patient’s medical care team is led by
a primary care provider. Depending on
the patient’s needs, the team may also
include a pharmacy clinician, behavioral
health clinician, diabetes educator or case
manager. the entire care team is located
at the clinic, the patient’s “medical home.”
PIoneeR aCCountable CaRe
oRganIzatIon
presbyterian was selected in December
2011 as one of 32 pioneer accountable
care organizations (aco) nationally by
the centers for medicare and medicaid
services (cms).
the pioneer aco program is designed
to provide medicare Fee-For-service
beneficiaries with high quality, high value
care through enhanced care coordination.
as a pioneer aco, we serve about 16,000
medicare beneficiaries across the state.
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how presbyterian is transforming healthcare16
hoSPItal at hoMe
presbyterian partnered
with the Johns hopkins
school of medicine to
develop our innovative
hospital at home program
in which doctors, nurses
and technicians travel to
patient homes to provide
hospital-level care. only a
handful of hospitals in the
nation offer this service.
more than 500 patients have received care
through hospital at home, and clinical
outcomes are the same as for hospitalized
patients. hospital at home lowers the
cost of care by an average of $1,000 to
$2,000 per hospitalization, saving more
than $780,000 to date. also important is
that hospital at home patients are highly
satisfied with their care.
CanCeR nuRSe navIgatoRS
While advances in cancer treatment have
helped save millions of lives over the last
three decades, patients often face more
complex treatment decisions and follow-
up options than in the past. presbyterian’s
nurse navigators help patients through
the maze of cancer-treatment decisions
and fears.
dISChaRge Call CenteR
presbyterian healthcare services started
this call center to make sure that patients
discharged from the hospital understand
their doctor’s instructions once at home. by
calling each patient discharged from our
hospitals, our representatives can provide
patients with information, address follow-up
care issues and assist with any questions.
how presbyterian is transforming healthcare 17
eleCtRonIC health ReCoRd
presbyterian’s advanced, comprehensive electronic health record system will bring together
all of your presbyterian-based medical information, enhancing communication across our
healthcare system. information about visits to your presbyterian primary care provider,
specialists and emergency department, lab results, and immunization schedules will all be
accessible via the electronic health record.
using the patient portal, mychart, patients will have secure access to view certain test results
and will be able to request appointments or prescription refills and view portions of their medical
records. patients will also be able to use secure messaging to communicate with their primary
care provider or other care team members. For more information, visit www.phs.org/mychart.
1,032 licensed hospital beds
8 Urgent Care facilities, including a pediatric urgent care
Presbyterian MD Anderson Radiation Treatment Center in Albuquerque
Cancer Center at Plains Regional Medical Center in Clovis
2,756nurses
174,460 emergency department
visits statewide
$56 million in uncompensated care
8 hospitals
in 6 communities
9,000 physicians and practitioners in our health plan network
10 Patient Centered Medical Homes
More than 600 employed providers
3 community ambulance systems (Albuquerque, Española, Ruidoso)
7,121babies delivered systemwide
36 medical group clinics
$1.9 million donated to United Way
$$33 million
in free care
$
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65
8,3
54
unique custom
ers who used
Presbyterian services
. . . . . . . . . . . . .
. . . . . . . . . .
400,000 members in our health plan
2011
Presbyterian
at a glance
1,032 licensed hospital beds
8 Urgent Care facilities, including a pediatric urgent care
Presbyterian MD Anderson Radiation Treatment Center in Albuquerque
Cancer Center at Plains Regional Medical Center in Clovis
2,756nurses
174,460 emergency department
visits statewide
$56 million in uncompensated care
8 hospitals
in 6 communities
9,000 physicians and practitioners in our health plan network
10 Patient Centered Medical Homes
More than 600 employed providers
3 community ambulance systems (Albuquerque, Española, Ruidoso)
7,121babies delivered systemwide
36 medical group clinics
$1.9 million donated to United Way
$$33 million
in free care
$
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65
8,3
54
unique custom
ers who used
Presbyterian services
. . . . . . . . . . . . .
. . . . . . . . . .
400,000 members in our health plan
2011
Presbyterian
at a glance