PREPARING TO IMPLEMENT SECURITY PWM

PREPARING TO IMPLEMENT

SECURITY PWM

A Guide to help Security Agency to prepare for

PWM

Presentation by

Security Tripartite Cluster

Scope

• Security Tripartite Cluster • Security Progressive Wage

• PWM Job Functions

• Preparation for PWM • 7-Step implementation



• In 2012, Manpower Minister formed a Security Tripartite Cluster (STC) to look at issues faced by sector

• STC chaired by ▫ DSG Heng Chee How ▫ Vice President SNEF John Ng

• STC comprises of : ▫ Union representations

NTUC, USE, E2I (Union of Security Employee)

▫ Government Agencies MHA, SPF(PLRD), MOM, WDA

▫ Industry Trade Associations (SAS/ACSA), APRO Asian, Reachfield

▫ Buyers of Services Comfort Delgro, Acendas, Changi Airport Group


• STC noted the twin challenges of Professionalizing the sector and long working hours

• On 29 Oct 2014, STC proposed the implementation of the Progressive Wage Model (PWM) for Security sector and indicated that it will review long working hours in 2017

• Copy of STC report can be found at www.ntuc.org.sg/wps/portal/up2/home

• On the same day, the Government accepted STC’s recommendation

for implementation

Five-level career progression model, with specific training requirements that tap on the WSQ

Peg wages for each level to ensure security officers paid wages commensurate with skills and productivity

Provides clear pathway for security officers to progress to higher wages as they become better skilled, more productive and take on higher job responsibilities

Security Progressive Wage Model

Compliance with wage and training requirements as it will be made a mandatory licensing conditions for security agencies

Security agencies and service buyers encouraged to factor in anticipated cost increases . By 1.9.2016, security agencies must ensure all security officers are on PWM. Apply to new and existing service contract at 1.9.2016.

Security Progressive Wage Model

2 Requirements in Security PWM a.Actual Experience; AND b.Competency Requirement; AND

PWM Requirement

Security PWM

Grades & Wage

Competency Requirements

Job Functions in Security PWM SO SSO SS SSS CSO

General Screening Screening people/staff/vehicle seeking entry Person and properties checks

• •

•

•

•

Guarding & Patrolling Guard properties, preventing thefts Clock routes Check for leaks & signs of fire/smoke Check and prevent entry of unauthorized people/staff Check that security system/equipment are working and not tampered with Check that exits are clear and secured and doors/windows secured Turn off unnecessary light/taps Note and report irregularities Check perimeter fences/walls for wear & tear or forced entry Manage vehicle parking allocation Check lighting is in working order Ensure loading bay doors & good lifts are secured when not in use Cash & Valuable escort

•

•

• • •

Access & egress Control Control entry & exit Conduct identity check and pass exchange Authorize access to staff and visitors Operate gates, door or barriers Supervise car parks and loading areas Maintain access control records Escort visitors

• • • • •

Basic Incident Response Respond to & report to - Alarms, Fire related incidents - Crimes, bomb, terrorist threats, Suspicious person, belongings, vehicles or public order incidents - medical emergencies - Lift breakdown, power failure, water pipe/leaking or ruptured sprinklers

• • • • •

SO SSO SS SSS CSO

Incident Response Respond to & report complex or large-scale safety and security incidents Detain suspicious persons and await instruction Assist in evacuation

Manage Security & Safety Systems Manage Central Alarm Monitoring System Manage fire control system Manage lift control system Manage Carpark system

Regulating Traffic (Road Traffic Act) Regulated traffic under Sec142B (RTA)

CCTV/Central Alarm Monitoring/ Fire Command Centre Monitoring Monitor CCTV & Centralized Alarm monitoring Maintain CCTV storage libraries Preserve evidence

Assist State/Auxiliary Police in law enforcement Assist Police in policing & enforcement Issue summons Detain & hand over to state police

Key Press Management

Job Functions in Security PWM

Senior security personnel can perform functions specified for junior grades.

However, junior grade security personnel cannot cover the function of a more

senior grade.

SO SSO SS SSS CSO

Incident Management & Reporting Respond to & report complex or large-scale safety and security incidents Hand over to state police Receive daily instruction from client Investigate local security incidents Prepare incident report

Direct Supervision Supervise & direct security personnel Conduct team briefing & debrief

Execute Evacuation Plans & Exercises Execute evacuation plans/exercise

In-Charge of CCTV Center/Central Alarm Monitoring Centre/ Fire Command Centre Conduct Security Audits & Risk Assessment Assess security risk & prepare mitigation Plan, confirm and conduct security audits

Higher Supervision Plan, assess & review team performance Train & assess subordinate Develop individual training & competency roadmaps Conduct After Action Review




senior grade.

SO SSO SS SSS CSO

Supervision Management Maintain Discipline & conduct Cluster manpower planning, development & management Conduct disciplinary inquiry & open file

Form & lead Security Watch Groups Conduct operational/situational trend analysis Conduct crime/public order threat analysis

Security & Contingency planning for Large Scale Event Plan for security events Conduct contingency planning Conduct large scale event planning Handle security emergencies




senior grade.

7 Steps to prepare for the

implementation of the PWM

Preparation for PWM

Security Agencies can start preparation for the PWM through the following 7 steps :

1. List all on-going/new/pending contracts

2. List all deployment sites

3. Identify headcounts required for each deployment site

4. Identify supporting staff strength required for supervisory checks and replacement staff (other overheads) affected by PWM

5. Map Security Personnel required according to PWM Job functions (company functions + contracts)

6. Identify & Train security personnel to meet PWM requirements

7. Engage Buyers to implement PWM

List all Contracts

• Typical Contracts:

▫ Headcount Based contract Specific headcount

Non-Specific headcount

▫ Outcome Based Contract

▫ Hybrid of Outcome & Headcount

• Security Agency to identify ALL contracts

▫ Existing contracts On-going

Ending before 1.9.2016

▫ New/Pending contracts

Step

1

Illustration

C B A

SA list 3 contracts

List all Deployment Sites

• Contracts may have multiple deployment sites with varying requirement

• Security Agency to identify ALL deployment sites within its contracts

▫ Existing contracts

▫ New/Pending contracts

Step

2

C

B

A Site 1

Site 2

Site 1

Site 2

Site 1

Site 3

List all Headcounts

• For existing contracts with deployment sites, Security Agency to list headcounts required to fulfill its requirements ▫ No. of shifts

▫ No. of SO & Supervisor (include other applicable)

▫ Surge requirement

Step

3

C

B

A

Site 1

Site 2

Site 1

Site 2

Site 1

Site 3

Security Officer

Security Supervisor

8 2

Security Officer

Security Supervisor

4 1

Security Officer

Security Supervisor

6 1

Security Officer

Security Supervisor

2 0

Security Officer

Security Supervisor

1 0

Security Officer

Security Supervisor

4 1

Total Security Officer for

deployment sites

Total Security

Supervisor for deployment sites

25 5

List overheads affected by

PWM

• Security Agency to list other security personnel also affected by PWM

▫ Replacements for Leave/MC

▫ Part-timers

▫ Night Supervision

• SA list the total headcounts required to support contracts

Total Security Officer to

support SA

Total Security

Supervisor to support SA

5 1

Step

4

Total Security Officer

currently required

Total Security

Supervisor currently required

(25 + 5) 30

(5+1) 6

Map Personnel to PWM Job functions

• Security Agency identify no. of security personnel according to PWM grades

• Security Agencies to consider engaging buyers in working out PWM requirement

Step

5.1

A

Site 1

Site 2

Security Officer

Security Supervisor

8 2

Security Officer

Security Supervisor

4 1

SO SSO SS SSS CSO

4 4 1 1

SO SSO SS SSS CSO

2 2 1

Re-map to PWM job function

• While mapping, Security Agencies should note those functions that can only be performed by SSO (or above)

▫ Monitoring of CCTV

▫ Regulating Road Traffic

▫ Assist State Police in enforcement duties

Step

5.1 Map Personnel to PWM Job functions

• While mapping, Security Agencies should note those functions that can only be performed by SSS (or above)

▫ In charge of Fire Command Centre

▫ Execute Evacuation plan

▫ Perform Risk assessment

Step


• Security Agency to identify PWM requirement for all deployment sites

• Mapping should result in a PWM combination (Combo) for

▫ Security Officer

▫ Senior Security Officer

▫ Security Supervisor

▫ Senior Security Officer

▫ Chief Security Officer

Step

5.1

C

B

A

Site 1

Site 2

Site 1

Site 2

Site 1

Site 3

SO SSO SS SSS CSO

4 4 1 1

SO SSO SS SSS CSO

2 2 1

SO SSO SS SSS CSO

1 1

SO SSO SS SSS CSO

1

SO SSO SS SSS CSO

2 2 1

SO SSO SS SSS CSO

4 2 1

SO SSO SS SSS CSO

14 11 4 1 0


SO SSO SS SSS CSO

14 11 4 1 0

• Security Agency to identify PWM requirement for other company functions ▫ Mapping of these personnel

according to their expected role along PWM functions

▫ Eg. If they are “replacing” a Security Supervisor (SS) who is on leave/MC, the replacement must be at least a SS

Step

5.2

Total Security Officer to

support SA

Total Security

Supervisor to support SA

5 1

SO SSO SS SSS CSO

2 1 1 1 1

Re-map to

PWM job function


SO SSO SS SSS CSO

2 1 1 1 1

• Security Agency to consolidate PWM requirement at company level

• These are the combo of security personnel that Security Agencies are required at point of mapping

• Agency should review the combo regularly

Step

5.3

SO SSO SS SSS CSO

2 1 1 1 1

SO SSO SS SSS CSO

14 11 4 1 0

C B A

+

SO SSO SS SSS CSO

16 12 5 2 1

SO SSO SS SSS CSO

16 12 5 2 1


=

• Industry Guidance

▫ A recent industry estimate shows that a 40:40:15:3:2 combination

▫ Security Agency which are unsure of the PWM requirement, may want to consider this combination for broad planning purpose

Step


SO SSO SS SSS CSO

40% 40% 15% 3% 2%

Security Officer

Security Supervisor

50 10

SO SSO SS SSS CSO

24 24 9 2 1

Re-map to PWM job

function using industry

norm

Identify & Train personnel to meet

PWM requirements

• Security Agency to identify security personnel according to their training status and actual experience

• 3 broad categories ▫ Category 1 : Already trained in

relevant WSQ

▫ Category 2 : Need to go for training in relevant WSQ

▫ Category 3 : Have experience but unsure

Step

6.1

Total PWM Requirement (Fig 6)

SO SSO SS SSS CSO

16 12 5 2 1

SO SSO SS SSS CSO

16 0 1 0 0

Available Personnel already

meeting PWM requirement (Cat 1)

SO SSO SS SSS CSO

0 6 3 2 1

Personnel to be trained to meet

PWM requirement (Cat 2)

SO SSO SS SSS CSO

0 6 1 0 0

Unsure Personnel (Cat 3)


PWM requirements

• Security Agency examine past training effort

▫ Annual Grading Pillar 2 requires Agencies to train security personnel

• Develop Company Training Plan for PWM implementation ▫ Category 1 : Already trained

▫ Category 2 : Need go training

▫ Category 3 : Unsure

Step

6. 2

PLRD Annual Grading – Pillar 2


PWM requirements

• Category 3 : Manage the Unsure

▫ Security Agency can use Assessment Readiness Self Evaluation to screen if candidate ready for AOP

▫ AOP available for 3 WSQ modules

▫ Early Adopter discount

Step

6.3

Assessment Only Pathway (AOP)

After screening, Agencies shd identify if

personnel :

a.Ready for AOP

b.Must go training

c.Ready for AOP with additional Training


PWM requirements

• Category 3 : Manage the Unsure

▫ Only send candidate for AOP if candidate scores at least 80% in Assessment Readiness Self Evaluation

▫ Supplement In-service training to help prepare Cat 3 personnel to “pass” AOP

▫ For Cat 3 who are unable to pass, transfer into Cat 2

Step

6.3

Please contact email

[email protected] for information on

Assessment Only Pathway

SO SSO SS SSS CSO

0 6 1 0 0

SO SSO SS SSS CSO

0 6+3 3+0 2 1

SO SSO SS SSS CSO

0 3 1 0 0

New Cat 2 : Need Training

Prepare for AOP

Unsure list

mailto:[email protected]


PWM requirements

• Security Agency look at routine-ad hoc-event deployments till Sept 2016

▫ Identify timeslots to send Cat 2 Personnel for training

▫ Pay attention to SSO & SS trg

• Agency must ensure that it has sufficient trained personnel combo to meet its requirement by 1.9.2016

Step

6.4

Site A1

Site A2

Site C1

Site C2

Site B1

Site C3

S/No. WSQ Modules Course Code hr 1 Handle security incidents and services SE-SO-102-1 26 hr 2 Provided guard and patrol services SE-SO-103-1 18 hr 3 Manage disorderly conduct and threatening behaviour SE-SO-108E-1 18 hr 4 Operate basic security equipment SE-SO-114E-1 14 hr 5 Supervise security officers SE-SO-301C-1 22 hr 6 Assess and address security risks SE-SO-302C-1 34 hr 7 Induct security personnel SE-SO-305C-0 26 hr 8 Perform supervisory duties within legal framework SE-SO-304C-0 34 hr 9 Monitor and review security operations SE-SO-310E-0 26 hr

10 Conduct operation briefing and debriefing SE-SO-302E-0 26 hr 11 Lead and manage a team of security officers SE-SO-304E-0 26 hr

12 Perform monitoring and reporting duties at central command centre SE-SO-305E-1 18 hr

13 Deploy security equipment SE-SO-308E-2 26 hr 14 Contribute to the management of security incidents SE-SO-311E-0 34 hr 15 Supervise crowd and traffic control activities SE-SO-315E-1 26 hr 16 Manage security agency within legal framework SE-SO-404C-1 50 hr 17 Manage security operations SE-SO-402C-1 42 hr 18 Achieve work effectiveness in security environment SE-SO-407C-1 26 hr 19 Manage and resolve conflict in security environment SE-SO-406C-1 26 hr

SSO trg SS Trg

Manage disorderly & threatening behaviour

18 hr

Assess and address security risks

34 hr

Operate basic security equipment

14 hr

Induct security personnel

26 hr

Perform supervisory duties within legal framework

34 hr

Summary of PWM WSQ Trg & Duration


PWM requirements

• Agency secured training slots with WDA Approved Training Organization

▫ 38 WSQ modules required in example

▫ Appeals for upgrade will be based on relevant WSQ Training

Step

6.5

SO SSO SS SSS CSO

0 9 3 2 1

SO 2 Mandatory

SSO 2 Mandatory

SS 1 Mandatory + 2 WSQ

SSS 1 Mandatory + 3 WSQ

CSO 1 Mandatory + 2 WSQ

Handle security incidents and services Provided guard and patrol services

Manage disorderly conduct and threatening behaviour Operate basic security equipment

Supervise security officers Assess and address security risks Induct security personnel Perform supervisory duties within legal framework

Monitor and review security operations Conduct operation briefing and debriefing Lead and manage a team of security officers Perform monitoring and reporting duties at central command centre Deploy security equipment Contribute to the management of security incidents Supervise crowd and traffic control activities

Manage security agency within legal framework Manage security operations Achieve work effectiveness in security environment Manage and resolve conflict in security environment

9

9

3

3

2

1

2

3

1

2

1

1

1


PWM requirements

• Security Agencies should advise its personnel that :

• Appeals for grade emplacement will require documental proof of relevant WSQ Training (ie relevant WSQ Statement of Attainment)

Step

6.6

PWM Grade Remark

Security Officer No additional training required

Senior Security Officer Attend 2 Mandatory WSQ Module Complete 1 WSQ - either Manage disorderly & threatening behaviour or Operate basic security equipment by 1 Sep 2016 (Grace period granted for second mandatory module till 2018)

Security Supervisor Must attend 2 additional WSQ to retain SS grade Will be graded as SO if do not completed modules by 1.9.2016

Senior Security Officer Chief Security Officer

Must complete WSQ modules before given recognition

Engage Buyers & implement

PWM

• Make effort to communicate PWM requirements to buyers

▫ PWM requirements to meet contractual requirement

▫ Send staff for training

▫ Explain Costs

• Assure buyers that while cost increase is inevitable, service buyers will benefit from

▫ higher level of service quality & professionalism

▫ Industry striving to entice more officers into the industry thereby addressing the persistent problem of manpower shortage and service failure

• Remind Buyers to prepare procurement & admin department to ensure readiness ahead of Sept 16

Step

7

Engage Buyers & implement

PWM

Step

7

Visible to Buyers

Invisible to Buyers

• Security Agency can estimate cost increase using Cost-Iceberg

Engage Buyers & implement PWM

• Security Agency should ▫ Work with buyers to implement PWM

▫ Propose training plan to demonstrate how contract & staffing will be supported

▫ Seek Buyers support to send personnel for training

• 1.9.2016 is the last deadline for all Service Provider to comply with the Licensing Condition • Any service provider that does not implement PWM

grade and wage will not have its licence renew

• Service Buyers may find its service provider w/o a valid licence & unable to continue to provide the service

Step

7

PWM Implementation Plan Submission during Licence Renewal

PWM Implementation Plan



Summary

• Review and establish manpower strategy early • Send officers who are ready for training or AOP

• Work with service buyers to help them understand the impact & benefits of PWM

• Find ways to improve productivity and tap on relevant schemes to help defray cost of adoption

The End

Documents

PREPARING TO IMPLEMENT SECURITY PWM