Prepared by ApplicationsOnline, LLC For University of Michigan - CONFIDENTIAL 1 ApplicationsOnline Response to RFP #C-0414-09-sfw For University of Michigan

Prepared by ApplicationsOnline, LLC

For University of Michigan - CONFIDENTIAL

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ApplicationsOnlineResponse to RFP #C-0414-09-sfw

For University of Michigan Next Generation Online Admissions Application Project

April 14, 2009

ApplicationsOnline, LLC500 West University ParkwaySuite 1MBaltimore, MD 21210410.243.1015www.applicationsonline.com



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Tab 1: Table of Contents

Tab 1: Table of Contents 2

Tab 2: Introduction 3

Tab 3: Supplier Information5

Tab 4: Specifications/Qualifications and Technical Requirements

Specifications/Qualifications 17

Technical Requirements43

Tab 5: Pricing Information 55

Tab 6: Agreements 58

Tab 7: Alternative Proposal60

Tab 8: Signature Page 70

Attachment A: Technical Requirements 71

Attachment B: Schedule E, Service Rates 81

Attachment C: Vendor Agreements82

Attachment D: Financial Statements 86



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Thank you for inviting ApplicationsOnline, LLC to respond to the University of Michigan Request for Proposal #C-0414-09-sfw for the Next Generation Online Admissions Application Project. We are pleased to provide you with our solution.

Who we are:

Founded in 1998, ApplicationsOnline, LLC is an application solution provider specializing in the development of customized, web-based college admissions applications.

Over the past decade we have been extremely successful in providing web-based applications that are secure, easy to use, and allow ubiquitous access for both applicants and administrators.

Our software reduces the amount of time and effort required to apply, as well as the overall cost of processing applications for the colleges. Over the past ten years we successfully assisted applicants and colleges send and receive over three million admissions forms.

Specifically, we have grown from processing just over 1,250 submitted applications in 1998 to a high of over 1.6 million submitted applications and supplements in the 2006 – 2007 application season.

In addition, during that time, we grew from supporting approximately 50 to nearly 300 member colleges and universities.

ApplicationsOnline, LLC and the CollegeBound™ software were developed to support the Common Application consortium. The Common Application is an online consortium admissions application with over 300 member colleges. We created the Common Application Online and developed methodologies to better integrate their technology infrastructure with the database systems of their member colleges.

Most recently, in July, 2007, ApplicationsOnline launched a new online consortium admissions application called the Universal College Application (UCA). The UCA is more inclusive and provides for a more diverse applicant population, including but not limited to applicants who are from low income/high academic, under-represented, or first generation backgrounds. Currently over 80 colleges and universities from across the United States have joined as members. The list includes Harvard, Duke, Johns Hopkins, Washington University in St. Louis, University of Pennsylvania, University of Maine (4 campuses), University of Miami, University of Rochester, and RPI. Our membership continues to grow.

In addition to creating and maintaining “consortium” application systems, ApplicationsOnline has a history of experience with individual institution “signature” online applications as well. ApplicationsOnline developed the Johns Hopkins University and St. George’s University online admissions applications.

Tab 2: Introduction



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Our RFP Response:

In this RFP Response, we discuss how our flagship software product, CollegeBound™ will provide the University of Michigan with a fully customized, effective solution to meet your online admissions application, events management, and prospective student information needs.

ApplicationsOnline’s response to your Request for Proposal will explain our technology solution and will detail how we can serve your complex admissions environment, including the need for:

A complex application process that requires multiple essays, varied types of letters of recommendation, transcripts, and multipart application questions that are dynamic (such as questions based on citizenship and academic interests).

A system which allows decentralized admissions offices to maintain their individual requirements and allows students to easily navigate and apply between the many University of Michigan programs

A prospective student information application to handle the over 200,000 requests for information from prospective applicants annually.

An events management system to handle the planning and facilitating of the various events hosted by the University of Michgan.

A data transfer specification which will allow data to be easily transferred into the University’s Oracle PeopleSoft Enterprise System.

An online payment interface which can accommodate complex admission fee requirements

In this RFP response, ApplicationsOnline will provide University of Michigan with information on our “signature” application solution. We have also provided information on our “consortium” (one application accepted by multiple colleges) solution in the Alternative Proposal Section.

While our alternative solution (the Universal College Application) includes both the software and hosting services, our signature application (primary solution) does not include hosting services. Instead, we look forward to working with the University of Michigan Information Systems staff to host the application on your computer servers. We firmly believe this will give the University more flexibility with the customization it requires and overall will more closely meet your needs.

Our Successes:

We truly believe our success comes from our ability to “ask the customer” for their needs, and then to deliver flawlessly upon those requirements. Delighted customers are our goal. The results speak for themselves.

ApplicationsOnline licenses its software solutions to our customers. We do not sell our software. This is done for your benefit.

As the licensor, ApplicationsOnline remains responsible to keep the software code up and running regardless of changes to such things as computer operating systems, browsers, or other computer based hardware and software modifications. This benefits our customers, the licensee, in that the system remains current, and operates efficiently and effectively.

On behalf of the entire ApplicationsOnline team, thank you once again for this opportunity. We look forward to hearing from you so we can discuss our next steps together.

Sincerely,

Joshua J. Reiter, Ed.D. President

Aaron S. Landgraf, Senior Assistant Director

Tab 2: Introduction



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Tab 3: Supplier Information

4.1 General Corporate and Contact Information

4.1.1 Provide (1) the legal name of Supplier’s firm, (2) the legal form of Supplier’s firm (3) the state or county where organized, (4) the address of Supplier’s principle place of business, (5) website address, and (6) an organizational chart that shows senior management and functional areas, and (7) description of major business ventures.

• ApplicationsOnline, LLC

• Limited Liability Corporation

• Maryland

• 500 West University Parkway, Suite 1M, Baltimore, MD 21210

• http://www.applicationsonline.com

• President: Joshua J. Reiter, Ed.D., CTO: Shaun St. Louis, Sr. Assistant Director: Aaron S. Landgraf, Assistant Director: Jay Feldblum

• Universal College Application (http://www.universalcollegeapp.com: A consortium online admissions application (similar to the Common App Online). Currently applicants can apply to any of the 85 member colleges and universities.

4.1.2 Provide the contact information for the person responsible for this proposal including (1) name (2) title (3) address (4) telephone number (5) fax and (6) email address.

1. Joshua J. Reiter, Ed.d.

2. President

3. 500 West University Parkway, Baltimore, MD 21210

4. 410.243.1016

5. Fax: N/A

6. [email protected]



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4.2.3 Provide a description of Supplier’s qualifications to meet Specifications and provide the Services/Products requested in this RFP, including a history of Supplier’s prior experience in this area.

4.2.4 Describe any specific growth in this service/product area over the past three (3) years.



Our software reduces the amount of time and effort required toapply, as well as the overall cost of processing applications forthe colleges. Over the past ten years we successfully assistedapplicants and colleges send and receive over three millionadmissions forms.

Specifically, we have grown from processing just over 1,250submitted applications in 1998 to a high of over 1.6 millionsubmitted applications and supplements in the 2006 – 2007application season.

In addition, during that time, we grew from supportingapproximately 50 to nearly 300 member colleges anduniversities.

4.1 General Corporate and Contact Information

4.1.3 If different from the contact information provided above, provide the contact information for the individual duly authorized to enter into an Agreement on behalf of Supplier.

Same as 4.1.2.

4.1.4 Provide the last five (5) years of audited financial statements.

ApplicationsOnline does not have audited financial statements. In lieu of this requirement, ApplicationsOnline has provided the University of Michigan with copies of the company tax returns. The information is provided in a separate section at the end of this document. ALL FINANCIAL DATA ARE CONSIDERED CONFIDENTIAL AND PROPRIETARY AND ARE NOT TO BE RELEASED TO THE PUBLIC.

4.2 Supplier Experience

4.2.1 Indicate how long Supplier has been performing the services or selling the products requested in this RFP.

ApplicationsOnline began providing online application services in September of 1998

The response for questions 4.2.2., 4.2.3, and 4.2.4 is provided below question 4.2.4.

4.2.2 Provide a corporate history/management summary showing that Supplier and/or its officers have been engaged for a minimum of three (3) years in providing similar services or products as requested in this RFP.




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4.2.2 – 4.2.4 continued

ApplicationsOnline, LLC and the CollegeBound™ softwarewere developed to support the Common Application consortium.The Common Application is an online consortium admissionsapplication with over 300 member colleges. We created theCommon Application Online and developed methodologies tobetter integrate their technology infrastructure with the databasesystems of their member colleges.

Most recently, in July, 2007, ApplicationsOnline launched a new online consortium admissions application called the Universal College Application (UCA). The UCA is more inclusive and provides for a more diverse applicant population, including but not limited to applicants who are from low income/high academic, under-represented, or first generation backgrounds.

Currently over 80 colleges and universities from across the UnitedStates have joined as members. The list includes Harvard, Duke,Johns Hopkins, Washington University in St. Louis, University ofPennsylvania, University of Maine (4 campuses), University ofMiami, University of Rochester, and RPI. Our membershipcontinues to grow.

In addition to creating and maintaining “consortium” applicationsystems, ApplicationsOnline has a history of experience withindividual institution “signature” online applications as well.ApplicationsOnline developed the Johns Hopkins University andSt. George’s University online admissions applications.

4.2.5 Describe any specific restructuring, mergers and/or downsizing with Supplier’s firm that have occurred during the past three years or is anticipated in the next three years, noting potential impacts to the Services/Products contemplated by this RFP.

From 1998 to 2007, ApplicationsOnline was the technology provider to the Common Application. In 2007, ApplicationsOnline launched the Universal College Application. While the company did not alter its structure, we did start anew with 13 founding college members, having previously supported nearly 300 colleges. In less than 2 years, the UCA now has a membership of 85 colleges and universities and continues to grow.

4.2.6 Provide information relating to Supplier bankruptcies or reorganizations due to financial hardship.

For less than 4 months in 2008 (August 11 - December 4) ApplicationsOnline entered Chapter 11 reorganization.

The Chapter 11 case was filed at a time when the company needed court protection due to various business issues. Less than 4 months later when protection was no longer required, ApplicationsOnline asked for, and was granted, a dismissal of the case.

ApplicationsOnline, during the 4 month period, and since that time, has continued its mission of providing brilliant levels of customer service to its clients in the higher education industry.




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4.2.7 Does Supplier’s firm partner with any other suppliers for the delivery of Services/Products requested by this proposal? If so, please explain each partner, the nature of the relationship and services/products provided.

ApplicationsOnline does work in partnership with an online payment provider to allow applicants to pay application fees online. 1st Financial Bank USA provides colleges with a method of collecting the fees from the applicants.

This is a relationship between the University and the online payment provider. ApplicationsOnline does not collect, receive, process, nor store the online payment information.

4.2.8 Explain how current customers load data into their enterprise systems, how frequently data is extracted/loaded into their enterprise systems, and how close to real time loading these customers are experiencing.

Our online admissions application solution provides an administrative interface allowing customers to export application and supplementary data to a predetermined file format. Exports can be customized by the user. Specifically customers can choose the fields they wish to receive and the file position of each requested field. Exports can be automated and therefore “pushed” to the college or are available via a secure FTP download.

Typically, these pushes occur overnight and include all data submitted the previous day. Applicant data is available immediately upon registration.


4.2.9 Outline the process and timeline when implementing a new customer. Address your ability to perform a rapid implementation, including what are the issues, scope concerns, experiences with previous rapid implementations.

ApplicationsOnline has a wealth of experience in providing online admissions application solutions to our clients. In fact, each year we supported the Common Application Online, or more recently, the Universal College Application, we developed a stringent process to assure the application went online, on time, each season.

Our process includes:

1. Gather customer requirements

2. Convert the requirements into features and functions

3. Develop the code based on customer requirements

4. Alpha test the code (internally)

5. Beta test the code (with customer input)

6. Make final adjustments

7. Prepare to release the code “live” on the website



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4.2.10 If selected for this project, when would you be able to begin working with the University of Michigan?

ApplicationsOnline can begin work on this project immediately after award.

4.2.11 Detail your training plan/approach for new customers.

ApplicationsOnline’s software is easy to use and has been tested over a decade of use in the higher education admissions application industry. We can provide training assistance either over the telephone, via a webinar, or in person. The ease of use functions clearly describe how to utilize all features of our software and our clients are able to fully utilize all features within a very short period of time.

4.2.12 Explain your quality assurance process when implementing a new customer.

ApplicationsOnline prides itself on providing “brilliant levels of customer service.” Our software goes through alpha and beta tests with enough time in between to provide fixes to any issues that arise.

4.2.12 Address your compliance with ADA and your current web page development philosophy.

ApplicationsOnline provides various accommodation provisions in its software. One such development philosophy is to assure our software can be accessed by persons with visual disabilities.


4.3 Supplier Relationships or Potential Conflicts with the University.

4.3.1 Describe any business relations that Supplier currently has or has had with the University; include relationships any parent, subsidiary, or other affiliate company may have with the University.

ApplicationsOnline, LLC has not previously, nor does it currently, engage in any work with the University of Michigan.

4.3.2 Please indicate if any employees, officers, directors, members, agents or consultants of Supplier are also an employee of the University. Please refer to the University’s Conflict of Interest Policy available on the Internet at the following address: http://www.umich.edu/~purch/purch/legal.html

ApplicationsOnline, LLC does not have any officers, directors, members, agents, or consultants who are also employed by the University of Michigan.



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4.4 Supplier Client List/References

4.4.1 Provide complete list of higher education institutions that you currently service.

Albright CollegeArcadia UniversityAssumption CollegeBard CollegeBradley UniversityBryant UniversityCarroll College (MT)Carroll University (WI)University of Charleston (WV)Clark UniversityColby-Sawyer CollegeConcordia College (NY)Creighton UniversityUniversity of DallasDean CollegeDrew UniversityDrexel UniversityDuke UniversityElizabethtown CollegeElmira CollegeEmbry-Riddle Aeronautical UniversityFairleigh Dickinson UniversityFelician CollegeFlorida Institute of TechnologyGonzaga UniversityUniversity of Great FallsGuilford CollegeHamline University


Hamline UniversityHampden-Sydney CollegeHarcum CollegeHarvard UniversityHawaii Pacific UniversityHobart and William Smith CollegesHood CollegeThe College of IdahoIllinois Institute of TechnologyIllinois Wesleyan UniversityIona CollegeJohns Hopkins UniversityJohnson & Wales UniversityLandmark CollegeThe University of MaineUniversity of Maine FarmingtonUniversity of Maine at MachiasMarist CollegeMarquette UniversityUniversity of MiamiMonmouth UniversityMount Mary CollegeCollege of Mount Saint VincentMount St. Mary's College (CA)University of New HavenNiagara UniversityUniversity of PennsylvaniaPrescott College



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4.4.1 Provide complete list of higher education institutions that you currently service. (continued)

Prescott CollegeRensselaer Polytechnic InstituteRider UniversityRochester Institute of TechnologyUniversity of RochesterSaint Mary's University of MinnesotaSaint Peter's CollegeSan Francisco Art InstituteSeattle UniversitySimmons CollegeSouthern Vermont CollegeSt. Bonaventure UniversitySt. George's University – St. George’s, GrenadaSt. Joseph's College - Brooklyn CampusSt. Joseph's College - Long Island CampusStevenson University (formerly Villa Julie)Susquehanna UniversityUniversity of TampaTexas Christian University (TCU)Ursinus CollegeVaughn College of Aeronautics and TechnologyWagner CollegeWake Forest UniversityWarren Wilson CollegeWashington University in St. LouisWesley CollegeWestminster College (MO)Whitworth UniversityWorcester Polytechnic InstituteUniversity of Wyoming




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4.4.2 Provide at least six (6) references, not including the University, identifying clients with requirements similar to those of the University. At a minimum, please provide the name of the client, contact person, e-mail address, and a telephone number for such references. The University reserves the right to contact additional references not provided by the Supplier. Preference may be given for those references that are most similar in profile and type requested.

Mr. Stephen McLaughlinSr. Associate Director of AdmissionDuke [email protected]

Mr. Dan ZupanDirector of Information Systems, Harvard College AdmissionsHarvard [email protected]

Mr. John LattingDean of AdmissionJohns Hopkins [email protected]


Mr. David PhillipsVice DeanUniversity of [email protected]

Ms. Sharon BeaudoinDirector of OperationsRennselaer Polytechnic Institute (RPI)518. [email protected]

Ms. Kim SelleDirector of OperationsWashington University in St. Louis314. [email protected]



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4.4.3 Please list any clients that have terminated the same or similar Services in the past 24 months. Include the contact name, title, phone number, size of account, date client became a customer and date(s) of termination. Explain why client(s) terminated.

Judy WhitmanProgram ManagerCommon Application, Inc.703.378.9788

After nearly a decade as the technology partner to the Common Application (1998-2007), they chose to go in a new direction. During the term of our contract we increased the number of submitted applications from 1252 to over a million in less than a decade.

4.5 Code of Conduct for University of Michigan Vendors.

The University of Michigan has a longstanding commitment to sound, ethical and socially responsible practices. To ensure that such practices are codified for the University's vendors, the President’s Task Force on Purchasing Ethics and Policies has developed a Code of Conduct for University of Michigan Vendors. The Code of Conduct can be found at: www.procurement.umich.edu/files/code_of_conduct.pdf

To promote socially responsible purchasing, UM and vendors will aspire to follow the Code of Conduct. The Code of Conduct is not a contractual document but preference may be given to suppliers, when all other criteria are equal, who demonstrate compliance with the Code.

We provide brilliant levels of customer service and are committed to sound ethical and socially responsible practices.


4.6.1 State your company’s status:

According to the SBA, we are considered a Small Business

4.6.2 Does Supplier’s business currently have a Supplier Diversity Program in place?

No

4.6.3 If Supplier answered “yes”, please provide the name and telephone number of Supplier’s Program Coordinator

Not Applicable

4.6.4 Identify any and all Second Tier Business Relationships or First Tier Business Relationships Supplier has with Minority, Women, and Handicapped Owned and operated businesses.

None



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4.7 Value Added Services. Describe, in detail, other value-added services available to the University but not necessarily addressed. Supplier may offer additional products or services. The University shall determine which value-added service options shall be most beneficial from both a cost and service standpoint, and may further negotiate these options to include or omit dependent on the needs of the University.

Technical Support and Services:

As a Value Added Service, ApplicationsOnline offers various Technical Support and Services.

It is ApplicationsOnline’s philosophy to “ask the customer,” and provide solutions to meet the end users’ needs. That is a major reason for our success over the years. Combining knowledge of customer needs with the experience we have gained developing consortium applications over the past decade has given us an expertise in online college admissions. Working with over 300 colleges and universities to implement our software into their systems has given us a breadth of experience, which will assist in the migration and redesign of existing content of the new system.

Our proposed solution is designed to be easy to use. In addition, ApplicationsOnline tests all internally developed systems for cross-browser compatibility on all modern W3C compliant browsers to assure our systems remain current.

At the end of each admission cycle, ApplicationsOnline surveys the applicants to gather feedback and make improvements for the coming season.

In addition, we have processed over 3 million forms so we are confident our systems remain easy to use.


The ApplicationsOnline solution is compliant with all industry standard technical and functional performance criteria including compliancy for visually impaired users.

We monitor our applications 24x7x365 and pride ourselves on providing “brilliant” levels of customer service. Currently, our manual response time to applicant inquiries is just under 7 minutes.

Online Payment:

As a Value Added Service, working with our business partner, 1st Financial Bank USA, ApplicationsOnline offers University of Michigan an opportunity to allow applicants to pay their admissions application fees online.

Our online payment provider’s system allows University of Michigan to collect application fees electronically. The payer simply enters some basic personal and financial information and selects a payment option. The payment options available are credit cards, debit cards, and electronic check transactions. Our business partner transmits the credit card settlement information to the designated merchant processor for clearing and deposit in the University of Michigan account. Electronic check files will be transmitted to the appropriate financial institution for settlement. Upon completion of a transaction, the payer will receive a message stating the transaction has been approved or declined and will then be directed back to their online admissions application account.

This is a relationship between the University and the online payment provider. ApplicationsOnline does not collect, receive, process, nor store the online payment information.



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4.7 Value Added Services continued

Benefits of this Online Payment system:

Flexible Payment Options:

You have the flexibility of choosing the payment options you would like to offer your applicants (credit cards, debit cards, and/or electronic check transactions).

Real-time integration:

The system is integrated real-time with University of Michigan, therefore passing data securely between the application platform and the payment gateway. The applicant’s first name, last name, applicant ID, and application fee amount are populated real-time within the payment gateway. Payment status is updated real-time once the transaction is complete.

Real-Time Verification:

The system provides real-time validation on the credit cards. This includes verifying the card number, sufficient credit availability on the account, and address verification.

Remittance File:

The system provides you with a remittance file that provides detail on each transaction by department. Therefore, if a unique identifier (i.e. G/L account #) is needed to track each individual transaction, we are able to provide this level of detail in the remittance file.


Administrative Customer Service:

Our business partner can provide University of Michigan with a single business relationship manager who will act as the central point of contact for all issues until the system is completely operational. Once operational, the institution’s departmental personnel will have access to a general administrative help desk.

Your relationship is with the online payment provider. To assure privacy and security of all information, ApplicationsOnline does not receive, store or process any payment information. That is all handled by the online payment provider.

4.8 Relevant Supporting Documentation. Provide complete manufacturer’s descriptive literature and/or brochures for each proposed products or equipment. Literature shall be sufficient in detail in order to allow for full and fair evaluation and comparison.

ApplicationsOnline, LLC included all relevant materials and information on our CollegeBoundTM software within this Request for Proposal. Therefore, no additional supporting material is provided.



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4.9 Relevant Litigation/Investigations. Describe any current lawsuits, legal actions or governmental investigations against your company including, but not limited to, parties of dispute, any equipment affected, cause of action, jurisdiction and date of legal complaint. Include in this section any problems that your firm or its personnel have experienced pertaining to training, licensing or certification in the past five (5) years.

ApplicationsOnline, LLC and The Common Application are named by CollegeNet, Inc. in a lawsuit alleging patent infringement. The case was commenced by CollegeNet on August 12, 2005 in the United States District Court for the District of Oregon (Civil Action no. : 3:2005-CV-01255-BR). ApplicationsOnline is indemnifying The Common Application in this action.

ApplicationsOnline, LLC is named in an action by The Common Application, Inc. The case is arbitration number AAA No. 16 133 Y 00263 08. April 18, 2008




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Tab 4: Specifications/Requirements

Specifications/Qualifications

Complies(F=Fully,P=Partially,DNC=Does notcomply)

Explain a PartiallyComplies response(e.g., to whatextent do youcomply, etc.)

Additional Comments

5.1 Applications

5.1.1 the capability for admitting offices to determine

content and frequency of applicant notifications

F System administrators can adjust notification

messages and frequencies through a custom

interface.

5.1.2 dynamic interaction between questions and pagesresulting from specific answers to Questions

F Questions and pages can be customized to

display, populate, and interact according to

business rules and requirements of the University

of Michigan.

5.1.3 the capability to present unique admission

applications to applicants for up to 10 different

admitting offices

F After registering, applicants select the career and

program they wish to apply for. Based on this

selection, they are presented with a unique

Admissions application for that program.

Below, ApplicationsOnline has provided a fully compliant response to the specifications and qualifications required for the University of Michigan system. Our solution is fully customized to meet your requirements, and can be modified in the future as those needs and requirements change.



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Tab 4 : Specifications/Requirements


Complies(F=Fully,P=Partially,DNC=Doesnot comply)


Additional Comments

5.1.4 the capability to manage applications

to dual-degree programs, including:

F Software is customized on behalf of University of

Michigan according to business requirements.

5.1.4.1 the capability to allow application to multiple programs simultaneously, whether within oracross admitting offices

F After the applicant indicates a program of interest,

the list of available dual-degree programs will

be displayed. This dynamic update will

prevent selection of prohibited combinations

5.1.4.2 the capability to distinguish between academic careers and programs that acceptdual or multiple applications and those thatdo not

F Programmed business logic will prevent the

selection of prohibited combinations of

applications. User will be informed their available

options are limited based on previously selected

programs or careers.

5.1.4.3 the capability to notify the applicant per error

message when they have entered a prohibited

combination of applications

F Program validation will occur on submission as a

final check, blocking prohibited combinations and

alerting the applicant per error message.



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Additional Comments

5.1.5 the capability to allow the applicant to

work on the application and save in-

progress data

F Applicants can save their work at any point. Work is also

saved automatically when moving from one page of the

application to the next. An auto-save feature saves the

applicant's work every 2 minutes automatically.

5.1.6 the capability to provide an on-lineapplication audit to ensure submissionof required fields and appropriatevalues

F All required fields and business logic are checked to ensurecompleteness and compliance prior to submission. Applicants are alerted to the missing data and directed to theappropriate pages requiring updates. Incomplete fields arehighlighted to assist in rapid identification.



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Additional Comments

5.1.7 the capability to submit completedapplications to the University ofMichigan

F After all required fields have been completed and verified,the applicant is allowed to submit. This action marks theapplicant's record as submitted and places the record in thethe appropriate administrator views. The applicant’s checklist is also updates dynamically to confirm submission.

5.1.8 the capability to accept and process

applicants’ signatures on the

applications

F Electronic signatures can by typed into the form and dated.Signatures can also be provided automatically by checkinga box indicating all information provided is factual andaccurate.



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Additional Comments

5.1.9 ease of use for our applicants (e.g., user

friendly interface, no training required,

easy access to the information)

F The site is designed to be user friendly for traditional and

non-traditional prospective students. At the end of each

admission cycle, ApplicationsOnline surveys the

applicants to gather feedback and make improvements for

the coming season. For instance, midway through

the 2008-2009 application season, these are the survey

results:

90% of the survey respondents reported the online

application was either “Very easy” or “Somewhat easy” to

use.

90% of applicants would recommend the system to others.

In addition, we have processed over 3 million forms so we

are confident our systems remain easy to use.



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Additional Comments

5.1.10 privacy and security of personal data and

individual transactions (e.g. authentication,

social security numbers, and financial

transactions), as well as file transfers

F Authentication:

Our system uses a username/password approach and

is protected via a 128bit Verisign SSL Certificate.

All usernames and passwords are stored in clear text

format and available only to high level system

administrators. Users cannot change the password to

the account themselves, this is only accomplished by

contacting someone at ApplicationsOnline and with

high level database (DB) access privileges.

Accounts are never de-activated unless done so by

the high level DB administrator.

For more information see section 6.7



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Additional Comments

5.1.11 support of popular browser technologies

such as FireFox, Microsoft Internet

Explorer, Apple Safari, etc. so that potential

users may receive and utilize the application

regardless of their connection speed or

system capabilities

F We are fully compliant with all browsers and

visually impaired standards

5.1.12 the ability to view prospective applicant

information prior to submission of

application

F Prior to submission, the applicants’ records will

appear in, and can be previewed from the 'Not

Submitted‘ view from the administrator’s interface.

This data can be exported as well.

5.1.13 the ability to see the progress of applicationcompletion (e.g. percentage complete,etc.)

F From the checklist page, an applicant canmonitor which components of the application havebeen submitted and which components are stillpending. Administrators can track progress via thesame channel, or through back-end “sort-able”reporting views

5.1.14 the capability to view all Application data

prior to and after submission of application

F Applicant data can be viewed at any time from the administrator site after applicant has registered.



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Additional Comments

5.2 On Line Recommendations

5.2.1 easy to use process for applicants to identifytargeted recommenders and invite them to submit letters/forms on behalf of the applicant

F Applicants provide email addresses of targeted

recommenders who are then sent an invitation to

participate in the evaluation process

5.2.2 ability to capture recommender information (e.g.

name, address, email address, role, etc.)

F Recommenders must complete a profile

indicating name, address, email address,

and role prior to beginning work on

their recommendations

5.2.3 capability for applicant to track progress of their

Recommendations

F From their checklist, applicants can track

when a recommendation has been started,

declined, completed, submitted, and

downloaded by the University

5.2.4 capability for applicant to request additional

recommenders throughout process, including

after the application is submitted

F Applicants can invite as many

recommenders as they require at any

point in the application process once they have

registered and selected a program.



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Additional Comments

5.2.5 ease of use for recommenders (e.g.,

user friendly interface, no training

required, easy access to the

information, key relevant data ported

from application without the need for

the recommender to reenter key

data)

F The interface for recommenders is fully compliant

with all ease of use requirements. No training is

required, key relevant data can be ported from the

application without the need for the recommender to

reenter key data. This feature has been available for

the past application season and has worked

successfully.

5.2.6 privacy and security of personal

data and individual transactions

F Privacy and security of personal data is of utmostimportance. We do incorporate authentication andauthorization requirements as well as other securitymethods. For more information seesection 6.7

5.2.7 ability to see recommender

information including in

progress recommendations

F As with applicant records, recommender information and records can be viewed at any time from the administrator interface after the recommender has registered



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Additional Comments

5.3 Supporting Materials

5.3.1 ability for applicants to easily upload large

written documents (e.g., essays, personal

statements, resume/CV, research statements,

etc.)

F Applicant can upload additional documents in

PDF format with a 1MB file limit. Free tools are

Made available for PDF conversion (ie.

PrimoPDF)

5.3.2 capability to categorize between

different types of materials.

F Applicant can indicate content type of upload

either via dropdown or by uploading on the

appropriate section of the website (ie. Upload CV

here)

5.3.3 capability to provide upload of different

multimedia formats and electronic

Portfolios (e.g. JPEG, video recordings,

sound recordings, art files, etc.) defined

by the Admitting Office

F We are happy to work with the University ofMichigan to provide the capability to upload filesof any required format. To reduce the amount ofstorage required, we propose to allow applicantsto provide links to multimedia andelectronic forms available online.



27





Additional Comments

5.4 External Credentials

5.4.1 ability for applicants and key

recommenders (e.g. high school

counselors) to easily upload transcripts

to be included with application images

F All files capable of conversion to PDF bythe user and under set size limit(e.g. 1 MB) can be uploaded.

5.4.2 ability for applicants to easily upload

official documents (e.g. high school

profile, self-reported test scores,

international diplomas, etc.)

F All files capable of conversion to PDF bythe user and under set size limit (e.g. 1 MB) can be uploaded.



28





Additional Comments

5.5 Images

5.5.1 the capability to accept and transmit imaged

documents (e.g., application forms, essays,

transcripts, recommendations, and other

documents) compatible with ImageNow

F We will provide imaged documents in PDF file

format along with the index file. For batches

these will be zipped. Further details on the index

file are required, but we are happy to customize

the solution to meet your needs.

5.5.2 at a minimum, the capability to perform daily

transfer of images to the University of Michigan

for subsequent loading into our database

F The daily transfer can be provided via many

automated methods; scheduled batches ran

nightly and available for manual download,

scheduled batches ran nightly and "pushed“

via FTP or FTPS or FTP/SSL, or scheduled

batches ran nightly and available as "pulls“

via FTP/SSL.

5.5.3 inclusion of an index file with Unique Identifiers F Software is customized on behalf of University of

Michigan according to business requirements.

5.5.4 capability to create summary report Images F We provide a cover page to all batches

created which indicates the applicant, term

selected, and email address for contact.

This cover page can be customized to meet

the University of Michigan's requirements.



29





Additional Comments

5.6 Application Fees

5.6.1 the capability to manage and clear

admission application fees, including

those made by credit card,

checking/debit card transactions, and

approved fee waivers

F ApplicationsOnline partners with 1st Financial Bank USA to provide onlinepayment services. Fees can be paid bycredit card, debit card, and electronic check. Applicants indicating fee waiver intent on the pages of the application will notbe presented with the online payment option.

5.6.2 the capability to pass appropriate codes

for purposes of tracking fee waivers and

fees not required

F Applicants indicate their intention to use a fee waiver while completing theapplication. This selection will prevent payment and flag them as a feewaiver student throughout the process.

Custom fees can be set to any amountfor any particular institution.



30





Additional Comments

5.6 Application Fees

5.6.3 the capability to allow for special

application fee amounts due to multiple

applications within a single career or

multiple applications across two or

more careers

F We are happy to work with the University ofMichigan to determine and implement thebusiness logic required to allow for special application fees.

5.6.4 the capability to require different

application fees determined by defined

criteria (e.g. domestic fee versus

international fee, etc.)

F Custom business logic for fees can be programmed at the University of Michigan’srequest.



31





Additional Comments

5.7 Data File

5.7.1 at a minimum, the capability to perform

daily transfer of application files to the

University of Michigan for subsequent

loading into our database

F The daily transfer can be provided via many

automated methods; scheduled batches ran

nightly and available for manual download,

scheduled batches ran nightly and "pushed“

via FTP or FTPS or FTP/SSL, or scheduled

batches ran nightly and available as "pulls“

via FTP/SSL. Data can be provided in a

format specified by the University of

Michigan.

5.7.2 the capability to provide a data file with

fields identified by the University of

Michigan

F In addition to points made in 5.7.1 we can

provide the University of Michigan with a

customizable option to choose the fields and

order desired.

5.7.3 the capability to load data from distinct

applications into a common file format

F Distinct applications can be grouped by

program and date range and exported from

the administrator interface. Additional

grouping requirements can be customized at

the University of Michigan’s request.



32





Additional Comments

5.8 Notifications

5.8.1 the capability to automatically notify

applicants and recommenders through

email or other notification methods

when UM defined key milestones have

been met (e.g., in progress applications,

application submission, receipt of data by

UM, recommender submission, etc.)

F Through customized schedules we are able to provide

custom emails with information required.

Dates/milestones provided by the University of

Michigan can be entered into a database table

(editable by them at any time) to add/adjust milestone

dates. An easy to use interface is provided from the

administrator interface.

5.8.2 the capability for admitting offices to

determine content and frequency of

applicant notifications

F System administrators can adjust notification

messages and frequencies through a custom interface.

5.8.3 auto-prompting with deadlines by academic

program

F Deadlines are setup and managed within the global

administrator account and can be set for each term

(fall, spring, summer, winter) and category (first-year

Transfer, graduate, Ph.D, etc.. This can be expanded

to include all programs offered by the University.

Applicants will be alerted to deadlines from the

checklist page and will be prohibited from submitting

their applications once system deadlines have passed.



33





Additional Comments

5.9 Events/Interviews

5.9.1 the capability to create, publish, and manage events F We will provide a customizable 3rd party calendaring / event-registrationsystem. We will customize and integratethis software with the rest of the applicationsystem as required.

5.9.2 the ability to create automatic

notifications and communications to

groups and individuals, including

content and distribution control by key

UM staff

F Through years of experience, ApplicationsOnline learned that applicantsrespond best to communication receiveddirectly from college administrators.Therefore, we have developed a systemallowing administrators to view email listswithin the “sort-able” data views providedin our administrator’s view. If personalized communication is required, administrators can export name and e-mail information to sendmail-merged notifications to applicants and “leads.” As the proposed system is to be hosted with the University of Michigan, we arehappy to sync this service with the institution’semail client.



34





Additional Comments

5.9 Events/Interviews

5.9.3 the ability to monitor enrolled, open, and

waitlisted statuses of events and

participants

F Software will be customized to meet the University of Michigan’s businessrequirements

5.9.4 the capability for reporting on trends,

progress, event attendance, event

statistics, real-time participant rosters,

and create nametags for each event


5.9.5 easy to use and configurable event management

features (e.g., managing duplicate registrants, robust

registration capabilities for single or multiple

students, group creation, simple editing/updating

capabilities, calendar display and functionality

options, waitlist options, etc.)




35





Additional Comments

5.9.6 the capability for event

registrant data to be ported

without the student entering

data twice

F Once registered with the system,applicant profile information will populate all fields available toeliminate the need for redundant input.

5.9.7 the capability to provide a data

file with fields identified by the

University of Michigan

F Export templates for any combination of fields available can be produced within the administrator interface.

5.9.8 multiple levels of security

access for University of

Michigan staff to the vendor’s

site (e.g., some staff may only

view, some may download,

some may only see specific

programs, etc.)

F Within the administrator's page, University ofMichigan has the ability to create multiple log-ins for various personnel. The access forpersonnel can be adjusted to allow foronly "viewing" capability, or for downloadingcapability. Also, administrators can only see information for their programs.



36





Additional Comments

5.9.9 ease of use for event registrants

(e.g., user friendly interface, no

training required, easy access to

the information)


5.9.10 the capability to charge,

manage, and clear event fees,

including those made by credit

card, checking/debit card

transactions

F ApplicationsOnline partners with 1st Financial Bank USA to provide onlinepayment services. Fees can be paid bycredit card, debit card, and electronic check.



37





Additional Comments

5.10 Prospective Students

5.10.1 the capability to send an automated yet

personal reply to e-mail inquiries and

application requests for both individuals

and groups

F See response 5.9.2

A custom interface to send emails to applicants

using either a series of templates (designed and

maintained by system administrators) or an ad-

hoc design for instant delivery can be designed

as requested.

5.10.2 the capability to deliver an appropriate

automated response based on particular

academic career or school/college

queried

F A customizable table will be provided to

categorize and catalog automated responses.

Customized responses will be made available

for either template or ad-hoc email delivery



38





Additional Comments

5.10.3 the capability to transfer prospective

student data into PeopleSoft in

accordance with the University of

Michigan’s file format

F In addition to points made in 5.7.1 we can

provide the University of Michigan with a

customizable option allowing them to choose

the fields and order they desire.

5.10.4 the capability to provide an on-line

prospect audit to ensure submission of

required fields and appropriate values

F Yes. Using both server and client side

validation to ensure all required fields and field

limits/restrictions are met.



39





Additional Comments

5.10.5 the capability for admitting

offices to add new prospect

features at a later date for a pre-

determined cost

F Additional programming assistance will be

provided on an hourly basis at a pre-

determined hourly rate. See Schedule E at the

end of this RFP response

5.10.6 the capability for admitting

offices to work with the vendor

to maintain and improve their

prospect sites on an annual basis

(minimal frequency) and in a

timely manner

F Additional programming assistance will be

provided on an hourly basis at a pre-

determined hourly rate. See Schedule E at the

end of this RFP response

5.10.7 support of popular browser

technologies such as FireFox,

Microsoft Internet Explorer,

Apple Safari, etc. so that

potential users may receive and

utilize the application regardless

of their connection speed or

system capabilities

F Our proposed solution is compatible with all

major browsers. In addition,

ApplicationsOnline tests all internally

developed systems for cross browser

compatibility on all modern W3C compliant

browsers to assure our systems remain

current.



40





Additional Comments

5.11 Applicant and Recommender Support

5.11.1 if hosted solution, Customer Support

Model 24 hours per day, 7 days per

week (brief routine scheduled outage

periods are acceptable and must be

documented)

Not Applicable

5.11.2 if hosted solution, rapid customer

service response for

applicant/recommender questions or

technical issues

Not Applicable

5.11.3 clear indication to applicants when an

academic program has closed before in

progress applications continue to be

Worked

F Our solution provides the University ofMichigan with the capability to modifyprogram deadline information. Oncethe deadline date has passed, applicantswill no longer be able to submit theirapplication.

Applicants can easily identify deadlineinformation in their "checklist" pagewithin the application.



41





Additional Comments

5.12 Admitting Office Support

5.12.1 multiple levels of security access for

University of Michigan staff to the

vendor’s site (e.g., some staff may only

view, some may download, some may

only see specific programs, etc.)

F Within the administrator's page, University ofMichigan has the ability to create multiple log-ns for various personnel. The access for thepersonnel can be adjusted to allow for only "viewing" capability, or for downloadingcapability. Also, administrators can only seeinformation for their programs.

5.12.2 the capability for each admitting office

to work with the vendor or the software

solution to maintain and improve their

web applications on an annual basis

(minimal frequency) and in a timely

manner

F ApplicationsOnline prides itself on providing "brilliant levels of customerservice" to all its clients. We can onlydo this if we "ask the customer." Weare happy to work with the Universityof Michigan to assure the applicationcontinues to meet all requirements yearto year.

5.12.3 the capability for admitting offices to

add new applications at a later date for a

pre-determined cost

F ApplicationsOnline is happy to work with theUniversity of Michigan to add new applicationsat a later date for a pre-determined cost.



42





Additional Comments

5.12.4 the capability for reporting on trends,

progress, and overall processing

F Customized reporting is available in the systemadministration and sub-administration section(s)based upon user rights granted. Reporting ispresented on-screen, however, they can also bemade available in either downloadable format(s) or PDF.

5.12.5 client conference calls with

vendor as needed/requested

F ApplicationsOnline is happy to schedule client

conference calls as needed or requested by the

University of Michigan.

5.12.6 provide archiving features of

application materials both

submitted and unsubmitted

F Access to archived material is provided for a

period of 2 years (current year plus previous

year/season/cycle). Further backups are available

at a fixed price to cover backup Facility costs.

5.12.7 ability to override deadline in

batch or for individual

applicants as needed

F A flag will be provided in the administrators

backend to allow an applicant to by-pass

deadline restrictions.

5.12.8 Capability for key UM staff to

close applications by academic

program, with ability to set up

pre-determined disable dates

F The backend administration module will provide

the capability to manually close an application.



43


Response

6.1 General Architecture

6.1.1 Provide a high-level technical overview

of your software showing the components

of your application mapped to a logical

server diagram.

See Attachment A: Technical Requirements

6.1.2 Describe how your application exhibits

Service Oriented Architecture (SOA)

design principles.

Service Oriented Architecture (SOA) design principles are applied throughelements, functions, and structures using XML. Accessible data services can also be provided via the URL using ColdFusion WebServices.

6.1.3 Describe how workflow is utilized in

your application.


Below, ApplicationsOnline has provided a description of our technical architecture for our Web-based Admission Application and Prospective Student Inquiry system. We have provided a high-level summary addressing the following points: General Architecture, Performance / Capacity / Scalability, Reliability / Monitoring, Interoperability, Support / Upgrades, Development, and Security (Authentication & Authorization).

Tab 4 : Technical Requirements



44

Tab 4: Technical Requirements


Response

6.2 Performance/Capability/Scalability

6.2.1 Describe the hardware requirements for

the various components required

to support your application at various

levels of concurrent usage. Please be

specific as to incremental hardware

requirements at each layer of the

infrastructure.


6.2.2 Does your application provide any built-

in performance instrumentation

functionality? Can data be extracted as

both formatted reports and raw, delimiter

separated data that can be imported in

spreadsheets or databases?

We provide views in both the global system administrator and college administrator. System administrators can view total submitted applications/supplements/additional forms by year,month, and day. Payment information is also available in a separate view.

For server monitoring and statistical analysis, we recommend Legato. This tool, offered by our current ISP has provided us with detailed reports on a per server basis of band-with andsystem stress.



45

Tab 4: Technical RequirementsSpecifications/Qualifications

Response

6.2.3 Describe the scalability options of

your offering. (Scale-up and/or Scale-

out) Does the infrastructure scale

well vertically and horizontally?

Please include information specific to

each layer of the infrastructure.

Our application is built to scale up where it has been able to handle hundreds of thousands of

applications/supplements/additional forms in a single week period. Scaling up is achieved

through a load balanced environment in application servers and with a SAN (Storage Area

Network) to handle redundancy on database servers.

Scaling out is achieved through design. The model proposed is a shell of an application system

which is comprised of a registration front-end along with a series of forms based upon the

program selected (Law, Engineer, Medicine, etc.) The inner elements are the applications for

programs selected by the applicant. The number of pages, rules, restrictions, and associated

look ups will be independent but able to scale out as more programs are added.

The administrative back end will automatically scale out to accommodate new programs.

6.2.4 Is Load-balancing supported by the

application? Please describe.

We recommend using a CISCO load balancer which monitors traffic and using a dynamic loadbalancing approach



46



Response

6.3 Reliability/Monitoring

6.3.1 Describe your disaster recovery

capabilities and back-up procedures.

We recommend handling Disaster recovery through managed backups of both code, server files (OS, system files, generated files), and database(s). Data can also be recovered through recommended transaction log backups which occur as daily incrementalbackups with weekly full backups.

6.3.2 Does your application support High

Availability or Failover configurations

(such as server clustering and/or session

state replication)? Please explain and

describe the recommended approach to

implement these features.

Using highly encrypted cookies to manage “session state” allows a user to be transferred to another server in the event of a server overload or failurewithout notice.

6.3.3 What redundancy features are built into

the solution? How are they used to

prevent outages? Please include

information specific to each layer of the

infrastructure.

See 6.3.2 for failover usage. We recommend several backup measures forboth power, internet connectivity, database access, hot-swapable drives,data backups and redundancy in real-time.

6.3.4 What error reporting facilities are available

and what information do they provide? Can

error information generate alerts, messages to

syslog, SNMP traps, email, etc.?

We would suggest a monitoring software such as IPCheck

(http://www.paessler.com/ipcheck) which can provide URL monitoring, PING monitoring,

FTP monitoring, MAIL monitoring, and Network monitoring. To be effective, this

software needs to be placed on servers not at the University of Michigan.

ApplicationsOnline is happy to run the software on our server infrastructure. If any issues

are detected we can be alerted immediately via email or text message.



47



Response

6.3.5 Can maintenance be performed without loss

of application availability? What types of

maintenance require host outages? What

maintenance can be performed without

impact on hosts?

We recommend upgrading operating systems on a staggered approach so that only 1 server istaken out of the load balanced environment at any one time. Database backups and maintenancewill be done without impact to the live environment.

6.3.6 Describe your software’s ability to

integrate with application monitoring

products available in the market today

We are happy to work with the University of Michigan to identify products capable ofmonitoring our application programs. We would suggest a monitoring software such as IPCheck

(http://www.paessler.com/ipcheck) which can provide URL monitoring, PING monitoring,

FTP monitoring, MAIL monitoring, and Network monitoring. To be effective, this

software needs to be placed on servers not at the University of Michigan.

ApplicationsOnline is happy to run the software on our server infrastructure. If any issues

are detected we can be alerted immediately via email or text message.

6.3.7 Do you have recommendations on which

processes should be monitored to ensure the

health of the application?

We recommend monitoring by HTTP, HTTPS, URL monitoring, FTP (if applied), SQL,

Coldfusion, and Server statistics such as CPU – Hard drive utilization/space - and Bandwidth.

6.3.8 Explain your data storage and archiving

methods. How long do you retain data in

your systems?

Our typical system runs on a yearly cycle and therefore archives data so as to not cross-over. The system is designed to hold an unlimited number of cycles and applicants and is only limitedby storage capacity



48



Response

6.4 Interoperability

6.4.1 What server operating systems are supported by

your products? Identify the percentages of your

customers by OS Platform. (The MAIS preferred

operating systems are AIX, Red Hat Enterprise

Linux and Windows.) Please be specific as to OS

version and maintenance levels required at each

layer of the infrastructure and describe your

certification process.

WebappServer: Windows 2003 Standard with all the latest service packs. DatabaseServer: Windows 2003 Standard with all the latest service packs.

6.4.2 What database platforms are supported? (The

MAIS preferred database platforms are Oracle

and MS SQL Server.) Please be specific as to

database versions.

SQL Server 2005 Standard.

6.4.3 Is your application certified to work in a

virtualized server environment (e.g. VmWare,

AIX LPAR’s, Xen, etc.)?

Yes. Virtualization software must support Windows Server 2003

6.4.4 What client operating systems are supported by

your products?

We support any operating system that supports a web-browser. Currently MS Windows,

MAC, and UNIX all support this. A current and up-to-date browser is highly recommended

to support cascading style-sheets used within the application. Our system also supports the

use of visually impaired tools such as JAWS and other screen readers



49



Response

6.4.5 What client web browsers and versions are

supported by your products?

Any client OS that can install Internet Explorer 8 and above, FireFox, Safari, Opera, Google

Chrome.

6.4.6 What application server framework does your

product support (.NET, J2EE)?

Adobe ColdFusion MX 8, running atop JRun/J2EE.

6.4.7 What web application server products are

supported (e.g. Apache Tomcat, BEA

Weblogic, IBM Websphere, Oracle

Application Server)? MAIS preference is

Tomcat.

Adobe ColdFusion MX 8, running atop JRun/J2EE.

6.4.8 What web server products are supported (e.g.

Apache, MS IIS)? MAIS preference is

Apache.

IIS 6.



50



Response

6.4.9 Describe your applications ability to

integrate/interface with other systems

via standard methods. Describe any

pre-written integrations, web services

or API tools.

Currently, our systems integrates/interfaces with other systems using tab-delimited export files.

The fields and the order in which fields occur is customizable by the University of Michigan to

meet importing requirements. We can provide at the University of Michigan’s request XML

and/or other web services and will work to provide the appropriate services necessary to

facilitate these transactions

6.4.10 Describe the requirements of your

software for job scheduling. Does

your tool integrate with common job

scheduling systems in the

marketplace? Please be specific.

Adobe ColdFusion MX 8 scheduler to schedule tasks written in ColdFusion.



51



Response

6.5 Support/Upgrades

6.5.1 Describe the process of software upgrades and

enhancements. How often do they occur and

what is involved? What type of test environments

are recommended / supported (i.e. Development,

Test, QA, Stress in addition to Production)?

Software upgrades and enhancements occur on a monthly basis depending on feedback

from the University of Michigan. Upgrades and Enhancements are graded on a scale of

Emergency, High, Medium, Low, and Suggestion. Items deemed emergency or high are

handled in a priority state and once fully tested and accepted are deployed

immediately. Those deemed medium or low are delivered monthly. They are delivered via

secure remote access or through email with detail instructions on installation (usually

copying over open text code file on the web-server). We recommend having a staging

environment that replicates the production environment to ensure a smooth and error free

transition.

6.5.2 Describe the default support services for this

application. Explain the level of coverage on a

per environment basis (development environment,

test environment and production environment).

Support is offered on the application and associated files produced including the database

structure, NOT the operating system or database program (MSSQL Server). We will assist

if necessary in setting up both the development and production environments (hardware

and software) but will require assistance from the University of Michigan towards firewall

rules/access and internet connectivity.

6.5.3 Describe the extended support structure for

this application – for example coverage for

Gold, Silver, Bronze support? Explain the

level of coverage on a per environment

basis (development environment, test

environment and production environment).

Support is offered on a single tier basis (GOLD) covering the application and associated

files produced including the database structure. Files which operate the application and

database structure are not to be modified without explicit instructions from

ApplicationsOnline LLC.



52



Response

6.5 Support/Upgrades

6.5.4 Identify the average number of application

patches released for this product over a year.

Do these patches require upgrades of other

infrastructure components? Describe the

methods used to deliver patches to

customers?

Patches can occur on a bi-monthly basis depending on feedback from the University of

Michigan. Patches are graded on a scale of Emergency, High, Medium, Low, and

Suggestion. Items deemed emergency or high are handled in a priority state and once fully

tested and accepted are deployed immediately. Those deemed Medium or Low are

deployed on a monthly basis.



53



Response

6.6 Development

6.6.1 What Application Development

Framework do you support?

Adobe ColdFusion MX 8.

6.6.2 How are code promotion / migrations

handled within your application?

Functional testing on local and/or development-server environments. Then functional

testing on staging environment. Then promote, if code passes both functional tests, to

production.

6.6.3 How is version control implemented in

your application for development

compartmentalization?

We keep code and db-schema in Subversion, as well as install scripts. Releases are tagged.

Mainline development is in trunk, while branches are used for larger projects.



54



Response

6.7 Security (Authentication & Authorization)

6.7.1 Describe your software’s ability to integrate with

directory services such as LDAP, OpenLDAP, X.500

and relational databases.

Software handles its own authentication/authorization in its own database. Integration

with external auth services can be implemented at customer's requests.

6.7.2 Does the Application integrate with the University's

PKI / Token-based authentication / Certificate services?

(Cosign – http://www.cosign.org, RSA)

Integration with single-sign-on can be implemented at customer's request.

6.7.3 Does the Application have an ability to log defined

security events and sends alerts messages to the

appropriate security administrators?

Yes.

6.7.4 Are Firewall rule changes required? (ports need to be

opened. Please describe)

Standard ports for HTTP (80) and HTTPS (443) should be open.

6.7.5 Does the Application allow for secure remote

administration? Please describe.

Yes. Admin-interface/control-panel, accessible over HTTPS, requires

authentication/authorization (username/password).

6.7.6 If Application supplies output via File Transfer, is the

transmission encrypted? Please describe all external

file-based transfer protocols your product supports.

HTTPS, FTPS, SFTP. Transmission is encrypted, whether via pull or push.



55

Tab 5: Pricing Information

Section 7: PRICING INFORMATIONSupplier must identify all costs, fees or charges for which the University may be billed. Costs not indicated in your proposal will not be paid. Provide pricing for all delivery options offered by Supplier.

7.1Software License: 7.1.1 License Fees:

Product Name Version # Part / SKU# List Price %

DiscountNet List Quantity License Basis

(user, CPU, site, etc)Total Cost(Net List x Quantity)

Application Licensing Fees

Submitted Applications $8.00 18.75 $6.50 ~60000 $390000

Total Application License Fees:

$390000

Software Licensing Fees*

Coldfusion MX Standard 8 $1299 3 Server $3897

MS SQL 2005 Standard 4 $5999 4 Processor $23996

Windows Server Standard 2003 $1199 5 Server $5995

ActivePDF 4.0 $499 3 Server $1497

Total Software License Fees:

$35385

Total License Fees: $425385

* These products can be purchased directly from the software manufacturer and are not being offered from ApplicationsOnline. Software Licensing Fees listed are the prices listed on the manufacturer’s website. University of Michigan may be eligible for significant educational discounts.



56


7.1.2 Maintenance Fees:

Product Name Version # Part / SKU# Term (in

months)Period Start

(date)Period End (date)

Net List Quantity Total Cost(Net List x Quantity)

Central Admitting Office Admissions System

12 07/01/2010 06/30/2011 $10000 8-10 $80000-$100000

Central Admitting Office Admissions System (Year 2)

12 07/01/2011 06/30/2012 After Year 1 of service, maintenance fees are reduced by 50% for the systems developed in the initial contract. Therefore, for the year starting July 1, 2011, maintenance for each previously available central admitting office admissions system will be reduced to $5000 annually.

$40000-$50000

Total Maintenance Fees: $80000-$100000 (year 1 only)

$40000-$50000 (year 2 only)

7.2 Hosted Service

Enter monthly rates by volume in the table below. Indicate pricing tiers if there are volume discountsNot Applicable



57


7.3 Discounts:

7.3.1 Discount Schedule (If discount percentage is based on quantity or purchase amount specify ALL discount levels):

After Year 1 of service, maintenance fees are reduced by 50% for the systems developed in the initial contract. Therefore, for the year starting July 1, 2011, maintenance for each previously available central admitting office admissions system will be reduced to $5000 annually.

7.3.2 What price hold percentage discount will be provided for future purchases of products listed above?

Not Applicable.

7.3.3 What will be the maximum annual maintenance fee increase guarantee?

See Section 7.3.4.

7.3.4 If you will not guarantee a maximum fee increase, what have been the fee increases for the products listed above for the past five years?

Over the past 5 years the costs to maintain our systems has remained the same.

7.4 Suppliers electing to propose pricing on additional products or services must submit additional items on a separate list. The list must be labeled as “Additional Items” in an “Alternative Proposal” included in Tab 7. The University retains the right to accept or reject additional items in part or in whole.

ApplicationsOnline, LLC has provided an Alternative Proposal in Tab 7.

7.5 Terms of Payment. Payment will be made within 30 days of receipt of invoice by the University.

RESPONSE: UNDERSTOOD

7.6 Price/Fee Increases. The University reserves the right to accept or reject all or any parts of Supplier’s subsequent proposal to increase a price. At a minimum, any proposed increases in prices will:

be limited to one time annually

will be effective only upon at least thirty (30) days prior written notice and written acknowledgement by the University

must be capped by the annual increase in the local or national consumer price index, whichever is lower.




58

Tab 6: Agreements

Section 8: AGREEMENT/MISCELLANEOUS TERMS AND CONDITIONS

8.0 In addition to the Specifications of Section 5 and the Pricing Terms of Section 6, any exceptions to the remaining RFP Terms and Conditions must be clearly and completely indicated. Exceptions included may negatively impact a Supplier’s proposal. In the absence of an objection, the term and condition will be deemed acceptable to the Supplier and not open to further negotiation. Attachment C: ApplicationsOnline makes the following comments to the items in the agreement for consulting services between the Regents of the University of Michigan and the supplier

4.7 To the best of our knowledge, the solution proposed by ApplicationsOnline does not infringe upon the copyright, patent, or other proprietary rights of others.

4.8 ApplicationsOnline will not be taking possession of any funds on behalf of the University of Michigan. As such, to the best of our knowledge, this requirement is not applicable. If we misunderstood this requirement, please let us know and we will be happy to look into this further.

8.0 ApplicationsOnline, LLC takes exception to the entirety of Section 8.

ApplicationsOnline, LLC does not sell software, it licenses its products. This is done for your benefit. University of Michigan is assuredApplicationsOnline keeps the software up to date, with all the latestfeatures and functions in the online application industry. In addition,you can rest assured the program works with new browsers andoperating systems used by your applicants. In addition, the software forthis project has already been partially written by ApplicationsOnline,LLC, and is also used in other applications.

As a result it cannot be assigned to the University of Michigan.Therefore, as ApplicationsOnline licenses the software, theproduct(s) is/are not considered a work for hire and ApplicationsOnline retains all rights to the products offered inthis RFP.

9.4 ApplicationsOnline does not maintain automobile coverage for its employees, other than the coverage provided by the car rental company, or the company credit card used in the rental agreement. If this coverage is not sufficient, ApplicationsOnline will be happy to find a mutually beneficial solution.

9.5 ApplicationsOnline is not familiar with this type of insurance. ApplicationsOnline, LLC does maintain Worker’s Compensation limits of $100,000 per occurrence/$500,000 maximum. It is unclear if this meets your requirements. If it does not, ApplicationsOnline is happy to discuss this with you to better understand what coverage is required.

9.6 Not applicable. ApplicationsOnline will not be handling negotiable instruments or property.

9.9 ApplicationsOnline will add University of Michigan as an additional insured and will meet the other requirements in this section.

10.0 ApplicationsOnline, LLC will indemnify University of Michigan for any willful conduct/gross negligence up to the dollar amount received from the University from one year of the contract term.

If this does not adequately respond to this request,ApplicationsOnline is happy to discuss alternative solutions with the University of Michigan.



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Tab 6: Agreements

Section 8: AGREEMENT/MISCELLANEOUS TERMS AND CONDITIONS continued

8.1 It is the University’s position that the procurement of the Services contemplated by this RFP does NOT qualify Supplier as a “Business Associate” of the University as defined in regulations promulgated under the Health Insurance Portability and Accountability Act of 1996, (“HIPAA”). In the event the scope of Supplier’s services changes or HIPAA changes (including governmental guidance offered on HIPAA) such that the University concludes further documents must be executed to ensure the University’s compliance with HIPAA, the parties agree to promptly take all actions necessary to ensure University compliance with HIPAA.


8.2 Consulting Services. The University intends to use the Consulting Services Agreement (Attachment C) for any agreement for consulting services resulting from this RFP. The Agreement is to be signed upon award.


8.3 ASP/Hosting Agreements. The University intends to use the University of Michigan Application Service Provider Hosting Agreement – Attachment E. As this standard agreement is used by the entire University, including the medical center, some terms (e.g., HIPAA) will not be applicable which will be indicated on the first paragraph of the agreement. NOTE: the University’s hosting agreement has attachments which are part of that agreement. Do not confuse the attachments to the hosting agreements with the Attachments to this RFP.




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ApplicationsOnline Response to University of Michigan RFP C-0414-09-sfw

Online Admissions Application Project Alternative Proposal

April 14, 2009

ApplicationsOnline, LLC500 West University ParkwaySuite 1MBaltimore, MD 21210410.243.1016www.applicationsonline.com

Tab 7: Alternative Proposal



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1. Introduction2. ApplicationsOnline Background3. Solution Overview: UCA4. Required Features5. Additional Features6. Additional Information/Pricing

Agenda Tab 7: Alternative Proposal



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ApplicationsOnline wishes to thank the University of Michigan for giving us this opportunity to provide you with our alternative solution to meet your online application needs for the Undergraduate program. As mentioned in our cover letter, ApplicationsOnline is proposing a “consortium application” solution to meet your undergraduate online application needs. Our solution is flexible and provides you with all the features and functions you require. At the same time, our solution is cost effective and will provide you with a solution which will be online on or before July 1, 2009.

Our online solution is for University of Michigan’s undergraduate program to join the Universal College Application (UCA). The UCA is an online consortium admissions application which is already “up and running” online and is accepted by over 80 of our college and university members including Harvard, Johns Hopkins, Duke, Washington University in St. Louis, University of Pennsylvania, RPI, Illinois Institute of Technology, Rochester Institute of Technology, University of Miami, Marquette and many others from across the USA.

There are numerous benefits to our proposed solution. The UCA has been created and is already online and you can begin to accept applications starting in late June, 2009. University of Michigan could join immediately and not only have applicants submit, but also would be provided with “cross-over” applicants. These “cross-over” applicants may be applying from other geographic areas and may not have previously considered your institution. You only pay a yearly membership fee and a per submitted application fee. This provides you with a cost effective solution.

Introduction

ApplicationsOnline has a long history of creating, supporting and maintaining online admissions applications for the higher education industry. We have been creating and supporting online admissions applications since 1996.

In fact, from 1998 to 2007 we were the online technology provider for the Common App Online system and helped to build that application into the premier online admissions application throughout the United States.

We invite you to review the following websites to gain a better understanding of not only our capabilities to develop online systems, but also to learn more about our commitment to the customer and our “brilliant levels of customer service.”

Universal College Applicationhttps://www.universalcollegeapp.com

Johns Hopkins Universityhttps://jhu.applicationsonline.com(The Johns Hopkins application is not available for registration as the application season has ended. However you can view the online application concept. If you wish to access registration, we can provide that, as appropriate from a demonstration site)

Within this bid response, you will see how our solution provides University of Michigan with the ability to process First-Year and Transfer applications, as well as the options for Early Decision and Early Action.




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Our software reduces the amount of time and effort required to apply, as well as the overall cost of processing applications for the colleges. Over the past ten years we successfully assisted applicants and colleges send and receive over three million admissions forms.

Specifically, we have grown from processing just over 1,250 submitted applications in 1998 to a high of over 1.6 million submitted applications and supplements in the 2006 – 2007 application season. In addition, during that time, we grew from supporting approximately 50 to nearly 300 member colleges and universities.

ApplicationsOnline, LLC and the CollegeBound™ software were developed to support the Common Application consortium. The Common Application is an online consortium admissions application with over 300 member colleges. We created the Common Application Online and developed methodologies to better integrate their technology infrastructure with the database systems of their member colleges.

ApplicationsOnline Background

Most recently, in July, 2007, ApplicationsOnline launched a new online consortium admissions application called the Universal College Application (UCA). The UCA is more inclusive and provides for a more diverse applicant population, including but not limited to applicants who are from low income/high academic, under-represented, or first generation backgrounds. Currently over 80 colleges and universities from across the United States have joined as members.

In addition to creating and maintaining “consortium” application systems, ApplicationsOnline has a history of experience with individual institution “signature” online applications as well.




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Solution Overview: UCA

Our Solution:

In response to the RFP from University of Michigan, ApplicationsOnline is pleased to bid the Universal College Application (UCA).

What is the UCA?The Universal College Application is an online consortium admissions application for undergraduate institutions which allows applicants to use one application to apply to multiple colleges and universities.

As background, our company was the technology provider for the Common Application for nearly a decade and successfully processed over 3 million applications and supplements. Recently, ApplicationsOnline created a new online application called the Universal College Application which currently has over 80 member colleges.

We are more inclusive, more flexible, and attract a broader and more diverse applicant pool, including under-represented populations and low income, high academic students. We are also reaching out to colleges and applicants outside the United States.

You can also learn more about us at the website, http://www.universalcollegeapp.com, and if you click on the COLLEGES link, you will see an option to click on PRESS. There you will see the articles being published about the UCA.

A new vision for college admissions.

The Universal College Application is a full-service online consortium admissions application which simplifies the college admissions process. It allows all accredited four-year colleges and universities to accept one application.

New Ways to Increase Diversity:

1. Include more colleges and universities – Diversity is a major concern surrounding college admissions. Every college is searching for a more economically and socially diverse applicant pool. Including more colleges in a consortium’s membership will allow colleges a wider reach. For example, applicants who may only consider applying to private colleges, now have the opportunity to submit to large public institutions with the same application.

2. Partnerships with organizations to provide computer access to applicants who otherwise would not be able to apply online.

3. Working with not-for-profit organizations such as Princeton University Preparatory Program, ApplicationsOnline hopes to improve access and awareness of online admissions applications to students of varying social and economic backgrounds.

The Universal College Application improves the following:

1. Easier matching of applications and supplements – The Universal College Application eases the process of matching an application and supplement.

2. More interaction between colleges and applicants – The Universal College Application is a full-service application which allows colleges to contact prospective applicants regarding important admissions deadlines and updates. Applicants must opt-in to receive communication from various colleges.

3. Simpler method of importing data into admissions systems – Over the past decade, ApplicationsOnline worked with nearly 300 colleges to perfect our application export/import.




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Required Features

The ApplicationsOnline solution proposed (UCA) allows University of Michigan the flexibility to accept Freshman and Transfer Applications, including any additional online forms, such as transcripts and recommendations. In addition, University of Michigan can also include a supplement which can either be submitted online or via paper.

Through the use of a supplement, the University can ask additional, specific questions to provide more information from the applicants.

Required Features:

1. The ability to easily access the online application through the University of Michigan website.

RESPONSE:

The Universal College Application is hosted on servers provided by ApplicationsOnline. University of Michigan will provide applicants with a direct link on the college website to the UCA application site. There, applicants can start, edit, and complete their application for admission.

In addition, applicants can access the UCA directly at http://www.universalcollegeapp.com to apply to the University of Michigan.

2. The ability to print a hard copy of the application for data entry purposes

RESPONSE:

The Universal College Application provides administrators with a wealth of features and functions to allow you access to your applicant data. One such feature is the ability to print applications either one at a time or in batches.

3. The ability to communicate by email based on various stages of completion by student during the application cycle.

RESPONSE:

Through years of experience, ApplicationsOnline learned that applicants respond best to communication received directly from college administrators. Therefore, we have developed a system allowing administrators to view email lists within the “sort-able” data views provided in our administrator’s view. If personalized communication is required, administrators can export name and e-mail information to send mail-merged notifications to applicants and “leads.”

4. The ability to archive and retrieve completed applications

RESPONSE:

The administrator’s website will allow University of Michigan access to any of their submitted applications throughout the application season. In addition, ApplicationsOnline typically provides the college members with online access to application data from the most recent year as well.




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Required Features (Continued)

5. The ability to easily control the availability of the online application by calendar date.

RESPONSE:

The Universal College Application provides administrators with many capabilities to modify specific college information, such as deadlines.

In particular, the UCA provides colleges with the ability to include a “public” deadline for the various applications (ED, EA, First Year, Transfer, Spring, Fall, Summer etc), as well as a “system” deadline.

The public deadline is what the applicant sees when accessing specific information about University of Michigan. The system deadline provides the cut-off dates when applicants will no longer be allowed to submit applications. The system deadline is not seen by the applicant.

In both instances, the college can modify the access to the application simply by altering the system deadline information.

6. Aggressive delivery schedule. Can be online before July 1, 2009

RESPONSE:

Our solution, the Universal College Application, will be online by July 1, 2009. Therefore, University of Michigan’s application will be available at that time.

Meeting this aggressive deadline is an additional benefit of selecting the UCA as your online application provider. It also provides the University of Michigan with the knowledge your undergraduate application needs will be met, and fully supported for the upcoming admissions season.

There are many more beneficial features and functions of the UCA. The next pages discuss just some of them.

We are happy to provide you and your team with a demonstration of the Universal College Application system, in addition to allowing you to test the application on your own as well.

If this is of interest, please let us know and we will schedule it.




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Additional Features

Exporting Data:

Our online admissions application solution provides an administrative interface allowing college administrators to export application and supplement data to a tab delimited file format. Exports can be customized by the user. Specifically colleges can choose the fields they wish to receive and the file position of each requested field. Exports can be automated and therefore “pushed” to the college or are available via a secure FTP download.

Data Storage:

All data is stored in our central database (DB) and accessible via a web-based administrative interface. After clicking submit, the applicant data is instantly provided to the chosen institution (and only that chosen institution) for both printing, exporting, and responding via email.

Data Reports:

Application data for both submitted and not submitted forms can be analyzed and tracked from the administrator pages of the UCA. Applications are available in separate “views” based on their status (e.g., submitted, printed, exported). These views can be further sorted by submission type (first-year, transfer), payment type, applicant name, and date range. Administrators have the ability to view, print and export application data directly from these pages or can work with the ApplicationsOnline staff to have these processes run automatically. Reports can be customized to provide graphical or statistical representations of the data captured.

Applicant Help and Instructions:

Users can search through an extensive list of FAQs. The FAQ system has been developed over the past decade and contains information on typical questions and answers. If a user cannot find an answer in the FAQs, they are directed to the Technical Support form which emails our technical support staff. Our tech staff monitors the website 24 hours a day, 7 days a week. The average response time to Technical Support requests is currently under 7 minutes.

College Specific Questions:

Institution-specific questions not appearing on the “universal” form are asked on a supplement. Supplements can either be hosted by ApplicationsOnline or the college itself. Either proposed system alerts the applicant to submit both the application and the supplement (as appropriate) before the process is considered complete. Once the forms have been submitted, they become available for viewing on the administrator pages. All applicant data is held on secure database servers and is transferred only when a designated college official chooses to access the information.

University of Michigan College Information:

Institutions and organizations can include their own information on the Web pages of the consortium application with institutional logos and colors through the College Information pages and institution specific supplements. The application also links to any of the “branded” external sites for information and college/applicant interaction.




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Additional Features (Continued)

Security Requirements: The system meets the following security requirements.

Authentication:

Our system uses a username/password approach and is protected via a 128bit Verisign SSL Certificate. All usernames and passwords are stored in clear text format and available only to high level system administrators. Users cannot change the password to the account themselves, this is only accomplished by contacting someone at ApplicationsOnline and with high level database (DB) access privileges. Accounts are never de-activated unless done so by the high level DB administrator.

Authorization:

Our system uses “flagging” to identify an applicant, college administrator, support personnel, and system administrator. Applicants are directed to a cluster of systems which do not have access to administrative capabilities. Administrators (both System, College, and Support) are directed to a cluster of systems which do not have access to applicant capabilities. College administrators can create sub-accounts to allow other staff members access to exporting, batching, and printing capabilities.

Delegation of Capabilities to Other Users

Our system allows “college administrative super users” to create sub-accounts to individuals for access to exporting, batching, or printing. For security purposes, the proposed system does not allow an applicant to grant access to his/her account to others.

Ease of Use Functionality:

Browser Compatibility:

Our proposed solution is compatible with all major browsers. In addition, ApplicationsOnline tests all internally developed systems for cross-browser compatibility on all modern W3C compliant browsers to assure our systems remain current.

Ease of Use:

The site is designed to be user friendly for traditional and non-traditional prospective students. At the end of each admission cycle, ApplicationsOnline surveys the applicants to gather feedback and make improvements for the coming season. For instance, midway through the 2008-2009 application season, these are the survey results:

90% of the survey respondents reported the online application was either “Very easy” or “Somewhat easy” to use.90% of applicants would recommend the system to others.

In addition, we have processed over 3 million forms so we are confident our systems remain easy to use.

Accessibility:

The UCA is accessible to persons with disabilities. The ApplicationsOnline solution is compliant with all industry standard technical and functional performance criteria including compliancy for visually impaired users.




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Additional Information/Pricing

Pricing:

The Universal College Application encompasses three fees.

Annual Membership Fee: $500.00

Submitted Application Fee: $4.00 (if University of Michigan either does not host a supplement with the UCA or hosts the supplement on their own website)

Submitted Application Fee: $4.50 (if University of Michigan chooses to have the UCA host their supplement

Applications submitted over 10,000 are discounted by $1.00.

Therefore, over 10,000, the submitted application fee is either $3.00 or $3.50

One-Time Supplement Development Fee (Optional):1-2 page supplement: $1250.003-4 page supplement: $1750.005-7 page supplement: $2250.00

Audience:

As identified, the Universal College Application provides features and functions for applicants, teachers, counselors, and University of Michigan administrative admissions staff.

Collaboration:

ApplicationsOnline prides itself in its ability to consistently “ask the customer” and to provide “brilliant levels of customer service.” We believe this is the major reason we have been so successful over the years.

We look forward to working with the University of Michigan admissions staff, communication staff, enrollment staff and information technology staff to understand requirements, and then to deliver upon those flawlessly.




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Section 10: SIGNATURE PAGE

By virtue of submittal of a proposal, Supplier acknowledges:

1 That all of the requirements of this RFP have been read and understood.2 That the Agreement has been read and understood.3 That compliance with the Requirements/Qualifications and Agreement and any applicable Supplemental Terms and Conditions will be assumed by the University if not otherwise noted in the submittal.4 That Supplier is not delinquent on the repayment of any Federal debt.5 That Supplier is presently not debarred, suspended, proposed for debarment, declared ineligible, nor voluntarily excluded from covered transactions by any Federal department or agency.6 Any responses, materials, correspondence, or documents provided to the University are subject to the State of Michigan Freedom of Information Act and may be released to third parties in compliance with that Act without advance notice to Supplier. EXCEPT FOR FINANCIAL INFORMATION ABOUT APPLICATIONSONLINE AND PRICING INFORMATION. BOTH ARE DEEMED CONFIDENTIAL AND PROPRIETARY AND ARE NOT TO BE RELEASED TO THE PUBLIC.7 The individual signing below has authority to enter into this on behalf of Supplier.

Corporate Name: ApplicationsOnline, LLC

Authorized Signature: Date:

Print Name: Joshua J. Reiter, Ed.DTitle: PresidentAddress Line 1: 500 West University ParkwayAddress Line 2: Suite 1MCity, State, & Zip: Baltimore, MD 21210Phone #: 410-243-1016Fax #: N/AEmail Address: [email protected] or SSN:52-2117652

*Tax Identification Number (TIN) or Employer Identification Number (EIN); Social Security Number (SSN). The Internal Revenue Code requires recipients of payments which must be reported on Form 1099 to provide their tax identification number.NOTE: If the address to submit purchase orders, remit payment or send additional request for proposals is different from the above address, please indicate those addresses on a separate sheet and include with your response.

Tab 8: Signature Page



71

Attachment A: Technical Requirements

`

Administrative ServersApplicant Servers

Database Servers

Cisco Firewall

Load Balancer

Server Monitoring ServicesHttp, https, ftp, ssl, url, ping

Port(s), cpu, memory, hard disk space

Database Monitoring ServicesPort(s), cpu, memory, hard disk space

Firewall Rules Management

Load Balancer rules

Userbase, PC or Mac

Storage Area NetworkSAN

Server / System Layout



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Our system consists of three basic areas: Applicants, Evaluators, and Administrators

Applicants – Users who are required to register prior to accessing the internal application arena. Once registration is completed and login successful, an applicant can begin one single application. Upon a successful submission subsequent applications can be started and remain at various stages of completion. Applicants can view their application progress and status, evaluation submissions and status, supplemental submissions and status, payment submissions and status all through easy navigational menus and guidance.

Features available are (but not limited too) Save data work in progress Perform Data Validation During Data Entry/Recording Accommodate Institution's Admission Cycles Use Common Declaration Statements Permit Multiple Program Applications to Multiple Institutions Provide Applicant Authentication Auto-Save at Specific Intervals Indicate Mandatory/Optional Application Information Allow Submission of Application without Payment Allow Submission of Application without Transcripts Lock Applicable Pre-Populated Data Fields Access to Change Certain Student Information Advanced Dynamic Help Features Submit evaluations to teachers and counselors• View status of application, supplements, additional forms, and payment



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Administrators – This group consists of system administrators (those who govern the system as a whole), system support services, college administrators, college sub-administrators, and evaluators. Each group has restricted access to those areas specifically for their purpose. College administrators can setup and maintain college sub-administrative accounts for the sole purpose of batch processing (printing and exporting). Evaluators is a global term for both teacher and counselor evaluations.

Features available are (but not limited too) Perform Data Validation During Data Transmission Effective Data Transfer to Institution Provide a Common Data Dictionary Batch Data Updates View submitted/un-submitted applications View submitted/un-submitted supplements Contact applicants View payment details Export data PDF Batch data (application, supplements, additional forms)



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ACCESS FLOW CHART: Registration/Login

LOGIN

Administrator? College Admin Help Desk Applicant

Applications

No No

Yes

Log Out

Supplements

Tools

Invoice and Billing

No

Register Home PageValid Registration?Yes

No

Reports

Payments

ApplicationsYes

Supplements

Tools

Hand-in-Hand

Payment

Export

ApplicationsYes

Supplements

Reports

Tools

InstructionsYes

Application

Payment

Supplements

School Forms

Checklist

Forgot Password

Email address requested

within 15 mins?

Email sent

No

Yes, return to login screen w/on-screen message

Evaluator

InstructionsYes

Reports

Tools

NoNo



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APPLICATION FLOW CHART

Applicant / Application

Saved Application?

More than 1 app?

Choose app from drop-

down

Instructions

Yes Yes

No

Log Out

Page 1No

Page 2

Page 4

Page 3

Page 6

Yes

Hosted Supplement

Yes

Link to Supplement

Supplements Payment

Hosted Payment form

Offsite Payment

No

1 or moreselected

App Submitted

Yes

School Forms Checklist

Print/Preview Submit

Page 5

Page 5

Submit, Re-Submit, View

Evaluation Request



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APPLICATION SUBMISSION FLOW CHART - Page #1 SampleSubmit

Application

Firstname

Page 1 Validation

February? DOB Day > 29? Leap Year?Yes Yes

If blank

Lastname

Gender

DOB

Month?

Day?

Year?Address 1

EmailValid email?ct-validemail

email validation

App City

Country USA or Canada? Zip/Postal Code?

5 or 10 digits?

State?

State

Citizenship US Citizenship (1) Eq 2? Eq 3? Eq 4?

Yes

CheckedChecked

Checked

Other Citizenship

Visa Type

Dual Citizen Origin

US Perm Resident

Alien Reg. Num

Time in US

Dual Citizenship Origin?

Other Citizenship

Visa Type

US Perm Resident

Alien Reg. Num

Time in US

If NOT blank

If NOT blank

If NOT blank

If NOT blank

If NOT blank

US Perm Resident?

Alien Reg Num?

Time in US?

if blank

Dual Citizenship Origin blank?

Other Citizenship

blank?

Visa Type blank?

If NOT blank

If NOT blank

If NOT blank

Other Citizenship

Visa Type

Dual Citizenship Origin

US Perm Resident

Alien Reg.Number

Marital Status Divorce date?Divorced

Ethnic

Other

Race?

Checked

Yes

Native Amer

Tribe?

Asian Amer?

Country?

Asian?

Country?

Yes

Yes

Yes

Checked

Checked

Checked

Hispanic?

Country?

Checked

Yes

If blank

If blank

if blank

If blank

If blank

If blank

If blank

If USA

If blank

If blank

Checked

USA

Zip/Postal CodeUSA or Canada

AreaCode/PhoneIf blank

If NOT blank

You selected 'U.S. Citizenship'. All other

Citizenship fields must be blank.

You selected 'U.S. Dual Citizenship'. You must specify the other

country of your Citizenship.

If blank

If NOT blank

You selected 'U.S. Dual Citizenship'. All other

Citizenship fields must be blank except Dual

Citizenship country.

if blank

You selected 'U.S. Permanent Resident'. You must specify the

other country of your Citizenship, Green Card (Alien Registration Number), and How many years have you been in

the country.

If ALL blank

You selected 'U.S. Permanent Resident'. You must specify the

other country of your Citizenship, Green Card (Alien Registration Number), and How many years have you been in

the country.

You selected 'Other' for your citizenship. You

must specify the Other country of your

Citizenship and Visa type.

If ALL blank

if blank

If NOT blank

You selected 'Other' for your citizenship. All other

Citizenship fields must be blank except Other country of your Citizenship, Visa type, and How many years you've

been in the country.



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APPLICATION SUBMISSION FLOW CHART - Page #2 Sample Submit

Application

Student Type

Page 2Validation

If blank

Dept. Major

Financial Aid

Transfer

Otherequals 990

High School name

High Schoolentry date

Undecidedif blank

High schoolgrad date

High school type

Filed

CEEB

High school country

6 digits

Yes

if blank

USA or CanadaZip/Postal

Code5 or 10 digits

State

USA

Guidancecounselor name

Guidancecounselor email

check

High school phone

Not attendingschool

Not attendingschool text

If blank

If blank

Yes/No?

If blank

If blank

If blank

If blank

If blank

If NOT blank

If blank

If checked

You chose 'Other' for your 'Possible academic concentration/major'. You must

enter something in the 'If other, please specify' field.

if blank

No

CEEB 4 digitsif blank

Yes



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Application

Parent orGuardian #1

Page 3Validation

Lastname?

Firstname?

Gender?

Type?

Country? USA or Canada?

Home email?

PermanentHome?

Other textOtherrelation

Parents maritalstatus?

Divorceddate

Divorced

Alive?

Occupation?YesOccupation

Text?

Deceased dateNo

Parent orGuardian #2

Lastname?

Firstname?

Gender?

Type?

Country? USA or Canada?Zip/Postal

Code?5 or 10 digits?

State?

USAYes

Home email?

Alive?

Occupation?YesOccupation

Text?

Deceased dateNo

Zip/Postal Code?

5 or 10 digits?

State?

USAYes



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Application

Short Answer

Page 4Validation

< = 6000 characters

I certify that all information in my application, including my Personal Essay, is my own

work, factually true, and honestly presented

Disciplined?Yes / No

Other Required Info

Personal Statement<= 6000 characters

Convicted?Yes / No

Explanation

Yes

Yes

I certify that I have Print Previewed all information in my application

and verify it is displayed properly

I authorize all secondary schools or colleges/universities I’ve attended to

release all requested records and authorize review of my application

for the admission process indicated on this form

Do you plan on using a counselor-approved fee waiver?

Yes / No



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OVERALL USE CASE DIAGRAM



81

Attachment B: Schedule E

Service Rates

The above rates will not change for a period of two (2) years from the Effective Date, after which time, such rates shall not be increased greater than the CPI, with a

cap of three percent (3%) for any twelve (12) month period. Any increases shall not be cumulative, meaning that if Vendor fails to increase the rates during any

particular twelve (12) month period, it will not be able to cumulate the CPI amount in the next year. In determining Service Rates for resources, Vendor shall not

differentiate Service Rates within a single job or resource classification, and if Vendor's business practices nonetheless make this distinction, Vendor shall use the

lesser of the given rates. Additionally, Vendor shall bill UNIVERSITY in increments of one-quarter (1/4) hour. Vendor shall not charge UNIVERSITY for travel

time.

Job Category Hourly Rate

Software Programming/Customization for items not identified in this RFP $250



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Attachment C: Vendor Agreements

Include all software license and support/maintenance agreements and all ordering documents necessary to complete purchase.

Software License:

The End User License Agreement is provided on the following pages.

Support and Maintain the ApplicationsOnline Online AdmissionsApplication:

Such services will involve application development and consulting services to resolve any defects or "bugs" in the software application;application development and consulting services for minor cosmeticcorrections or modifications; consulting services (less than 30 minutes)prior to the start of each application "go live" date to ensure thesoftware application is configured correctly to support the application.

EXHIBIT AApplicationsOnline Software End-User LicenseAgreement For ApplicationsOnline, LLC Software

IMPORTANT-READ CAREFULLY: This ApplicationsOnline, LLC End-User License Agreement (EULA) is a legal agreement between you (either an individual or a single entity) and ApplicationsOnline, LLC for the ApplicationsOnline, LLC software product identified above, which includes computer software and may include associated media, printed materials, data dictionaries, and “online” or electronic documentation and enhancements made available to users provided all required fees are paid (collectively the “SOFTWARE PRODUCT”). By installing, copying, or otherwise using the SOFTWARE PRODUCT, you agree to be bound by the terms of this EULA.

SOFTWARE PRODUCT LICENSEThe SOFTWARE PRODUCT is protected by copyright laws and

international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE PRODUCT is licensed, not sold. Applicable fees for the licensing of the SOFTWARE PRODUCT are outlined in the LICENSE AGREEMENT.

The grant of license is conditional and based upon the compliance with all of the terms and conditions set forth in this EULA and the LICENSE AGREEMENT, including the timely payment of all charges and other fees set forth in the LICENSE AGREEMENT. The failure to comply with the terms and conditions of this EULA and/or the LICENSE AGREEMENT will be grounds for immediate termination of the license for the SOFTWARE PRODUCT.



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1. GRANT OF LICENSE. This EULA grants you the following non-exclusive rights:

Applications Software. You may install and use one copy of the SOFTWARE PRODUCT, or any prior version for the same operating system, on a single computer. The primary user of the computer on which the SOFTWARE PRODUCT is installed may make a second copy for his or her exclusive use on a portable computer.

Storage/Network Use. You may also store or install a copy of the SOFTWARE PRODUCT on a storage device, such as a network server, used only to install or run the SOFTWARE PRODUCT on your other computers over a network; however, you must acquire and dedicate a license for each separate computer on which the SOFTWARE PRODUCT is installed or run from the storage device. A license for the SOFTWARE PRODUCT may not be shared or used concurrently on different computers.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS Not for Resale Software. You may not resell, or otherwise transfer,

the SOFTWARE PRODUCT. Acknowledgement. You acknowledge that the SOFTWARE

PRODUCT is the property of ApplicationsOnline, LLC. You agree to take reasonable steps to prevent your employees from printing, copying, or otherwise making available, in whole or in part, the SOFTWARE PRODUCT, except as expressly permitted herein. You also acknowledge that ApplicationsOnline, LLC or its representatives will have the right to access and verify the number of applications completed with the use of the SOFTWARE PRODUCT.

Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile, or disassemble the SOFTWARE PRODUCT.

Separation of Components. The SOFTWARE PRODUCT is licensed as a single product. Its component parts may not be separated for use on more than one computer.

Rental. You may not rent, lease, or lend the SOFTWARE PRODUCT

Support Services. ApplicationsOnline, LLC may provide you with support services related to the SOFTWARE PRODUCT, as outlined in the LICENSE AGREEMENT. All such services will be charged to you as per the LICENSE AGREEMENT, or in the absence of a LICENSE AGREEMENT, at ApplicationsOnline, LLC’s standard fee schedule in effect at that time. Any supplemental software code provided to you as part of the Support Services shall be considered part of the SOFTWARE PRODUCT and subject to the terms and conditions of this EULA. With respect to technical information you provide to ApplicationsOnline, LLC as part of the Support Services, ApplicationsOnline, LLC may use such information for its business purposes, including for product support and development. ApplicationsOnline, LLC will not utilize such technical information in a form that personally identifies you, without your written permission.

Software Transfer. You may permanently transfer all of your rights under this EULA, provided you retain no copies, you transfer all of the SOFTWARE PRODUCT (including all component parts, the media and printed materials, any upgrades, and this EULA), and the recipient agrees in writing to be bound to the terms of this EULA. If the SOFTWARE PRODUCT is an upgrade, any transfer must include all prior versions of the SOFTWARE PRODUCT.



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Termination. Without prejudice to any other rights, either party may terminate this EULA if the other party fails to comply with the terms and conditions of this EULA after written notice and a reasonable opportunity to cure such non-compliance (other than the failure to pay monetary amounts which is not subject to this right). In such event, you must return all copies of the SOFTWARE PRODUCT and all of its component parts.

3. UPGRADES. If the SOFTWARE PRODUCT is an upgrade, you must be properly licensed to use a product identified by ApplicationsOnline, LLC as being eligible for the upgrade in order to use the SOFTWARE PRODUCT. A SOFTWARE PRODUCT which is an upgrade replaces and/or supplements the product that formed the basis for your eligibility for the upgrade. You may use the resulting upgraded product only in accordance with the terms of this EULA.

4. COPYRIGHT. All title and copyrights in and to the SOFTWARE PRODUCT (including but not limited to any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the SOFTWARE PRODUCT), the accompanying printed materials, and any copies of the SOFTWARE PRODUCT are owned by ApplicationsOnline, LLC or its suppliers. The SOFTWARE PRODUCT is protected by copyright laws and international treaty provisions. Therefore, you must treat the SOFTWARE PRODUCT like any other copyrighted material except that you may install the SOFTWARE PRODUCT on a single computer provided you keep the original solely for backup or archival purposes. You may not copy the printed materials accompanying the SOFTWARE PRODUCT.

5. DUAL-MEDIA SOFTWARE. You may receive the SOFTWARE PRODUCT in more than one medium. Regardless of the type or size of medium you receive, you may use only one medium that is appropriate for your single computer. You may not use or install the other medium on another computer. You may not loan, rent, lease, or otherwise transfer the other medium to another user, except as part of the permanent transfer (as provided above) of the SOFTWARE PRODUCT.

MISCELLANEOUSIf you acquired this product in the United States, this EULA is governed by

the laws of the State of Maryland.LIMITED WARRANTYLIMITED WARRANTY. ApplicationsOnline, LLC warrants that (a) the

SOFTWARE PRODUCT will perform substantially in accordance with the accompanying materials for a period of ninety (90) days from the date of receipt, and (b) any Support Services provided by ApplicationsOnline, LLC shall be substantially as described in the applicable written materials provided to you by ApplicationsOnline, LLC, and ApplicationsOnline, LLC support staff will make commercially reasonable efforts to solve any problem issues.

CUSTOMER REMEDIES. ApplicationsOnline, LLC’s and its suppliers’ entire liability and your exclusive remedy shall be, as mutually agreed upon by the two parties, either (a) return of the price paid for the customization of the software as set forth in the Statement of Work for the SOFTWARE PRODUCT, if any, or (b) repair or replacement of the SOFTWARE PRODUCT that does not meet ApplicationsOnline, LLC’s Limited Warranty and which is returned to ApplicationsOnline, LLC. The remedies are not available if failure of the SOFTWARE PRODUCT has resulted from accident, abuse, or misapplication.



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Any replacement SOFTWARE PRODUCT will be warranted as set forth above for the remainder of the original warranty period or thirty (30) days, whichever is longer. Outside the United States, neither these remedies nor any product support services offered by ApplicationsOnline, LLC are available without proof of purchase.

NO OTHER WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLICATIONSONLINE, LLC AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH REGARD TO THE SOFTWARE PRODUCT, AND THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES.

LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL APPLICATIONSONLINE, LLC OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF APPLICATIONSONLINE, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, IN ANY CASE, APPLICATIONSONLINE, LLC’S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS EULA SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE CUSTOMIZATION FOR THE SOFTWARE PRODUCT OR U.S.$5.00.



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Attachment D: Financial Statements

RFP C-0414-09-sfw Online Admissions Application

• As previously identified in this RFP Response, the Pricing Information provided in Tab 5, as well as the Financial Information provided in the following pages are both considered to be CONFIDENTIAL AND PROPRIETARY AND ARE NOT TO BE RELEASED TO THE PUBLIC.

• The information is provided specifically in response to this RFP and upon the completion of the review process, all copies of the PRICING INFORMATION AND FINANCIAL INFORMATION are either to be shredded or returned to ApplicationsOnline.

• To maintain the security of this sensitive information, the Financial Information is NOT included in the CD version of this response. This will provide University of Michigan with more control of the information provided.

• We appreciate your understanding and for safeguarding this important information.

Documents

Prepared by ApplicationsOnline, LLC For University of Michigan - CONFIDENTIAL 1 ApplicationsOnline Response to RFP #C-0414-09-sfw For University of Michigan