Overview

Prepaid Management and Distribution

Voucher Management

Contents

Overview 1

TAM Positioning 2

High Level Functions 3

• Voucher Life Cycle Management 4

• Voucher Ordering and Distribution Management 5

• Voucher Reporting 6

Unique Value Proposition 7

• Complete Voucher Management 8

• Multi-tenancy 9

• Loyalty and Customer Centricity Support 10

• Systems Integration Readiness 11

• Low Total Cost of Operation and Ownership 12

• SLA Reporting and Audit Trails 13

About Globetom 14

VOUCHER MANAGEMENT

OverviewThe Voucher Management System handles all aspects of prepaid recharge vouchers

1VOUCHER MANAGEMENT

Prepaid payment models form an important part

of traditional telecommunications business models

especially in developing markets.

Significant revenues are also generated from prepaid

business models in established markets.

The distribution of income across prepaid and post-paid

subscriber segments is being disrupted by market forces

such as Digital Services with experimental adoption

using prepaid models as well as reduced appetite for

subscribers to be locked in to long-term contracts.

The use of vouchers as a payment resource with

associated electronic distribution channel development

remains an important revenue generation model for

incumbent Communications Service Providers (CSPs) as

well as new Digital Service Provider (DSPs).

Vouchers can be used as incentive for Digital Service

onboarding in instances where customers do not want

to be locked and also in instances where the level of

trust between the customer and service provider is

not yet established.

Globetom’s Revenue Weaver Voucher Management

System provides a comprehensive platform for total

care of prepaid voucher lifecycle functions, inclusive of

distribution management. With various deployment

and associated commercial models, CSPs and DSPs can

leverage vouchers as a strategic payment resources using

an agile platform delivering tangible business benefits.

TAM Positioning

Application Framework Suite, GB929

Addendum D, Release 17.0.0, June 2017

Application Identifier: 7.6

2VOUCHER MANAGEMENT

A voucher has a unique serial number and a PIN code by which it is identified.

The PIN code may be covered, and scratched off in order to use the voucher.

Other forms of vouchers include e-vouchers that may have a PIN generated

only after activation.

Customers can use vouchers to recharge their balances by various methods

including contacting the call center and providing the CSR with the voucher or

via a self-service system.

The application performs automation of the voucher lifecycle, and

supports a wide variety of voucher types.

Voucher Management also provides encryption, voucher tracking, as well as

address fraud and handle various distribution channels. As such, vouchers can

be placed on the entire range of the Resources Domain with strong affiliation

to the Billing vertical, because of the monetary value of the vouchers.

TM Forum positions vouchers as a payment resource available to service providers

High Level Functions

A Voucher Reporting function for querying and reporting

of related data

Voucher Reporting

Voucher Distribution to dealers includes shipment and

validation of reception of actual vouchers

Voucher Ordering and Distribution Management

Voucher Life Cycle Management includes activation, locking,

expiration and maintenance of purchased vouchers

Voucher Life Cycle Management

3VOUCHER MANAGEMENTHigh Level Functions

• Integration Services (REST and/or SOAP)

• Voucher redemption

• Voucher Query

• Revoke Redemption

• Issue Voucher (to specific customer/subscriber or for general use)

Voucher Life Cycle Management

• Policy-driven batch creation parameter specification, e.g. PIN length

• Voucher batch creation

• Policy-driven voucher state control

• Policy-driven voucher batch status control

Voucher Life Cycle Management includes activation, locking, expiration and redemption of purchased vouchers

4VOUCHER MANAGEMENTHigh Level Functions

Voucher Ordering and Distribution Management

Voucher Distribution to dealers includes shipment and validation of reception of actual vouchers

• Instantaneous dealer on-boarding

• Automated voucher batch distribution to dealers

• Batch activation on request of dealers

• Instantaneous batch freezing / cancellation

• Processing of sales reports for invoicing

• Processing of voiding reports for crediting

• Master statement generation for dealing invoicing and credit notes

• Device Management and sales agent management (optional for retail outlet distribution management)

• Retail outlet network management

• Segmentation of retail outlets: Area, Segment, Merchant Type Grouping

• Business Intelligence readiness with voucher sales data exporting functions

• Configurable definitions of voucher batch file formats to meet the requirements of dealers/distributors

• Automatic, secure transmission of batches to dealers/distributors

5VOUCHER MANAGEMENTHigh Level Functions

• Data records generated for voucher activity

• Data records spooled from online store and loaded into offline data store for reporting

• Data records can be forwarded to external customer Business Intelligence and Analytics platforms

• Comprehensive on-board reporting and dashboards

A Voucher Reporting function for querying and reporting of related data

Voucher Reporting

• Ability to extend Business Intelligence integration of voucher management data to meet customer requirements

• Daily exports of:

• Voucher types• Daily sales• Voucher batches• Voucher redemptions

6VOUCHER MANAGEMENTHigh Level Functions

Unique Value Proposition

Complete Voucher Management

Engage without lock-in

Systems Integration Readiness

Integrate in BSS/OSS ecosystem with ease

Multi-tenancyConsolidate

SLA Reporting and Audit Trails

Operational readiness assurance

Loyalty and Customer Centricity Support

Attract and retain

Low Total Cost of Operation and

OwnershipRelease funds for prepaid

market segment innovation

7VOUCHER MANAGEMENTUnique Value Proposition

Complete Voucher Management

Voucher Batch Life Cycle Management

Voucher Life Cycle Management

Dealer (Wholesale Distributor) Management

• Voucher Batch creation, dealer allocation and secure delivery to dealers

• Dealer sales reporting and invoice statement generation

• Dealer voucher voiding reporting and credit note statement generation

Retail Outlet Network Management with segmentation reporting

Complete platform in one for:

Voucher Operations • Query

• Redeem

• Search

• Revoke redeem (in the event of balance top-up failure)

8VOUCHER MANAGEMENTUnique Value Proposition

• Manage traditional CSP (Airtime/ Data Bundle) vouchers under CSP tenant and managed new DSP service vouchers under second tenant

• Consolidate voucher management across country operations on a single platform deployment

Multi-tenancy

Ability to manage multiple service providers and country operations on the same platform deployment under different tenants

• Onboard DSP partner prepaid vouchers under separate partner tenant registration on platform

• The platform can be used as management platform by Dealers/ Wholesale Distributors for complete distribution management – Each dealer has its own tenant registration

Examples:

9VOUCHER MANAGEMENTUnique Value Proposition

Revenue Weaver’s Voucher Management System includes a comprehensive Loyalty Management function

First world-wide implementation of the TM Forum Loyalty Management API

TMF658 – Loyalty Management API REST Specification

Loyalty and Customer Centricity Support

Submit voucher redemptions as rewardable events to on-board loyalty functions for prepaid customer centricity and retention processing

• Attract, retain and grow prepaid segment (youth and other prepaid segments)

• Attract prepaid segment to new digital services through loyalty rewards

10VOUCHER MANAGEMENTUnique Value Proposition

Service Integration

• Ready for use SOAP and RESTful Web Services

• Rapid implementation of custom integration services using the underlying SOA platform functions

Data Integration

• Ready for data record feeds to revenue assurance/ billing mediation and EDW/ BI and Analytics platforms

Data Migration Options

1. Once-off active voucher data migration; OR

2. Retention of legacy platform and integration from Revenue Weaver Voucher Management Functions for depletion of active batches on legacy platform

Systems Integration Readiness

11VOUCHER MANAGEMENTUnique Value Proposition

Consolidate multiple country operations of business divisions requiring voucher management on a single platform deployment

Streamline and standardise voucher distribution across multiple country operations or divisions

Scale-as-you-grow architecture with commodity hardware and Operating System footprint

Low Total Cost of Operation and Ownership

12VOUCHER MANAGEMENTUnique Value Proposition

SLA Reporting and Audit Trails

Traffic Rate, Latency and error reporting for all services at different levels of granularity

• Real-time

• Roll-up SLA data

• 5 minute

• Hourly

• Daily

• Monthly

Calculation of moving averages for traffic pattern analysis

Audit trails of all service consumption activity (web service integration)

Revenue Assurance audit trails

13VOUCHER MANAGEMENTUnique Value Proposition

info@globetom.com

www.globetom.comwww.revenueweaver.com

+27 12 003 0200

+27 86 682 4415

92 Regency Drive, Route 21 Corporate Park, Centurion, South Africa 16192 Coastal Highway, Lewes, Delaware, United States

About GlobetomWe develop products and solutions that help businesses build, deploy and monetise services in the cloud.

Our key market offerings include Enterprise Middleware, a SOA Application Platform, Prepaid

Management and Distribution, Billing, Loyalty, Customer Centricity and Business Intelligence.

Globetom has a singular focus of delivering platform and solution innovations based on its own

technology stacks to service customers and partners with agility.

Globetom has extensive experience delivering business-critical solutions to the communications

service provider market. With our platform’s scalability, we are able to provide the appropiate

solution for any sized customer.

VOUCHER MANAGEMENT 14