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We have been working hand in hand with Microsoft to enrich our EXCEED Service Agreement by adding Microsoft Premier Support Services! The result is the Premier ESA, a unique agreement designed to tackle and address all the major issues our customers have. With this new partnership, EXCEED will provide customers with our field experience in Microsoft technologies, while Microsoft will back us up with professional support services with the ultimate goal to empower our customer\'s IT investments.
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Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
One of a kind service agreement that bringsyou a perfect balance of services and support.
Premier-ESA Product Presentation
Presented By: Bassel Zoueiter
Date: March 12, 2012
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Problems facing IT Managers
2
InnovationMaintenance
Budget Knowledge
CapacityProfessional
Support
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Problems facing IT Managers
3
Maintain80%
Innovate20%
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Market Awareness
4
EXCEED & Microsoft are aware of these problems and have partnered up to create a unique services
agreement to address them
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Premier-ESA’s aim
5
Managing Resources
Premier-ESA
Managing Results
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Premier-ESA
6
Consultation
Awareness
Deployment
Staff Competency
Support
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Service Categories
7
Enrolled Products
Listed Products
Microsoft Premier
OutsourcingValue Added
Services
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
8
Enrolled Products
• Consultation
• Deployment
• Training
• Upgrade
• Migration
Listed Products
• Service Points -
0 Points
Awareness
• Findings and
Recommendatio
ns
• Consultation
Sessions
• Presentations
• Demos
• Workshops
• Monthly News
Staff Competency
• Public Training
• E-Learning
• Special Training
Roles
• Extended
Voucher Values
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
9
Outsourced Engineer - Optional
• Onsite for 12 months, 8 hours / day discounted by by 20%
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Microsoft Premier Packages
10
Core
• World-Class, managed support at an affordable price
Foundation
• A value-priced, entry-level solution for those needing a basic support relationship
Standard
• Comprehensive, personalized support through a designated Microsoft contact for those with more complex technical needs
Plus
• Premier Support for those needing extensive proactive services and problem resolution support.
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Microsoft Premier Services
11
WorkshopsHealth Checks & RAPs
Supportability Reviews
Chalk and Talks Dedicated Support Engineering
Remediation & Optimisation
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Services Flow
EXCEED
CoordinationCollaboration
Customer
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Customer Service Entitlements
13
Service EXCEED Microsoft
Consultation ✓ ✓
IT Assessment ✓ ✓
Planning ✓ ✓
Service Delivery ✓ ✓
Deployment ✓
Private Training ✓
Public Training ✓
Workshops ✓ ✓
Health Checks ✓
Proactive Support ✓
Reactive Support ✓
Premier Online ✓
Add-ons Packs of 100 Points Packs of 20 Hours
*MCS deployment days are available at additional costs from Microsoft
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Service Delivery
14
Initiation
- Team Introduction
- Action plan
Assessment
- Profiling
- Gap Analysis
- IO Assessment
- Private Cloud Assessment
Planning
- Findings & Recommendations
- Service Delivery Plan
Service Delivery
- Deployment
- Training
- Workshops
- Support Services
- Outsourcing
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Service Delivery
15
Initiating & Planning
Service Execution Closing
Monitoring ,Quality Assurance & Support
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Covered Products
16
Description Enrolled Listed PremierWindows Services ✓ ✓Active Directory Upgrade ✓ ✓ ✓Exchange 2010 Upgrade ✓ ✓ ✓Exchange 2010 – Unified Messaging ✓ ✓Lync 2010 – Standard ✓ ✓ ✓Lync 2010 - Enterprise ✓ ✓System Center Configurations Manager 2012 ✓ ✓ ✓System Center Operations Manager 2012 ✓ ✓ ✓System Center Virtual Machine Manager 2012 ✓ ✓ ✓System Center Data Protection Manager 2012 ✓ ✓ ✓System Center Service Manager 2012 ✓ ✓ ✓System Center Orchestrator 2012 ✓ ✓Forefront Identity Manager ✓ ✓ ✓SharePoint 2010 ✓ ✓Enterprise Project Management 2010 ✓ ✓Customer Relationship Manager 2010 ✓ ✓Active Directory Rights Management Services ✓ ✓Threat Management Gateway 2010 ✓ ✓
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Service Points
17
Service Points are a set of pre-agreed upon points that the customer can use for additional services
covering listed & enrolled products
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Service Points
18
Type Location Consultation Deployment Training Public Workshop
Day EXCEED 40 30 50 5
Day Customer 45 35 45 N.A
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Premier-ESA Team
19
Customer
ESA Manager
EXCEED
Technical Leads
EXCEED
Technical Team
EXCEED
Training Manager
EXCEED
Trainers
EXCEED/MICROSOFT
Outsourcing Manager
EXCEED
Outsourced Engineers
EXCEED
Technical Account Manager
Microsoft
Service Delivery Manager
Microsoft
Technical Team
Microsoft
Quality Assurance Manager
EXCEED/Mcrosoft
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
20
ImproveSatisfaction
Improve Competencies
Increase System Uptime
Reduce Costs
Assist with Software Deployment
Resolve Issues/Incidents
Premier-ESAEnabled by EXCEED. Empowered by Microsoft.
Rea
dy
for
chan
ge?
21
www.exceedgulf.com/premier-esa