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Preliminary 2011 Preliminary 2011 - - 12 12 Budget Overview Budget Overview Glendale Water & Power Glendale Water & Power Commission Commission May 02, 2011 May 02, 2011 1 1

Preliminary 2011-12 Budget Overview - Glendale · Preliminary 2011-12 Budget Overview ... 7.4 Achieve annual ut ility average OSHA incident rate of 2.0 or less Dec 2010 7.5 Have zero

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Page 1: Preliminary 2011-12 Budget Overview - Glendale · Preliminary 2011-12 Budget Overview ... 7.4 Achieve annual ut ility average OSHA incident rate of 2.0 or less Dec 2010 7.5 Have zero

Preliminary 2011Preliminary 2011--12 12 Budget OverviewBudget OverviewGlendale Water & PowerGlendale Water & Power

CommissionCommissionMay 02, 2011May 02, 2011

11

Page 2: Preliminary 2011-12 Budget Overview - Glendale · Preliminary 2011-12 Budget Overview ... 7.4 Achieve annual ut ility average OSHA incident rate of 2.0 or less Dec 2010 7.5 Have zero

Topics Mission, Vision & Values

Projected Fiscal Year 2011 Results

Fiscal Year 2011-12 Operation and Maintenance Expense Budget

Fiscal 2011-2012 Capital Projects

Key Capital Projects

Comparative Information

Future Challenges and Impacts

22

Page 3: Preliminary 2011-12 Budget Overview - Glendale · Preliminary 2011-12 Budget Overview ... 7.4 Achieve annual ut ility average OSHA incident rate of 2.0 or less Dec 2010 7.5 Have zero

To be your trusted community utility

Our Mission

33

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Our Vision

To deliver reliable, high quality,Environmentally sensitive,

and sustainable water and power services

to our customersin a caring and

cost-competitive manner, while creating a stimulating

and rewarding work experience for our employees

44

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Our ValuesPrinciples and beliefs that are the bedrock for GWP’s existence and the

decision criteria for major programs, policies, and expenditures

Dedication to customer service

Trustworthy and respectful

Ownership Teamwork Do it right! Continuous improvement

55

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GWP Strategy Scoreboard

Goal is ahead of schedule or is exceeding expectationsGoal is on schedule or is meeting expectations

Goal is behind schedule or is below expectations

KEY

KRA & GOALS DATE June

2010

Sept

2010

Dec

2010

Mar

2011

1. WATER SUPPLY1.1 Produce 3,856 AFY from Verdugo Basin Dec 2014

1.2 Serve 2,500 AFY recycled water Dec 2013

1.3 Institute a 2.5% PBC-like charge to fund water conservation measures Dec 2010

1.4 Reduce water usage by 7 percent over 2006 base year Dec 2014

2. POWER SUPPLY

2.1 Reduce electrical usage by 7% Dec 2014

2.2 Increase GPP efficiency to <10,000 heat rate Dec 2016

2.3 Reduce GHG emissions to 1990 levels Jan 2020

2.4 Achieve a balanced energy portfolio Jan 2020

2.5 Operate Energy Management Resources Group under defined metrics Jul 2011

2.6 External Transmission Review Jul 2011

66

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KRA & GOALS DATE June

2010

Sept

2010

Dec

2010

Mar

2011

3. CUSTOMER SERVICE

3.1 Consistently achieve above average customer satisfaction scores from the

CMUA survey Dec 2010

3.2 Ensure that all affected customers and public are consistently notified of

all GWP activities Dec 2011

3.3 Restore minor power outages within 10 minutes and major outages

within 20 minutes Dec 2014

4. RATES4.1 Establish water rates at or below 80% of the average rates in the area Dec 2014

4.2 Reduce electrical rates to 35% below SCE Dec 2014

4.3 Increase annual electrical wholesale revenue to $10M Dec 2014

4.4 Reduce electrical system losses to <10% Dec 2019

5. WATER INFRASTRUCTURE5.1 Reduce unaccounted-for water to 5% Jun 2014

5.3 Replace/rehabilitate 25 miles of pipe Jun 2014

5.4 Implement effective asset management Dec 2013

77

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KRA & GOALS DATE June

2010

Sept

2010

Dec

2010

Mar

2011

6. POWER INFRASTRUCTURE6.1 Reduce number of preventable outages to less than 25 per year Jun 2014

6.2 Upgrade transmission system to 69 kV Jun 2014

6.3 Convert distribution feeders from 4 kV to 12 kV 2020

6.4 Replace all electromechanical relays with state-of-the-art relays 2018

6.5 Implement effective asset management Dec 2013

7. WORKFORCE7.1 Continually improve job satisfaction of our employees Nov 2009

7.3 Have <5% vacancy rate Jun 2012

7.4 Achieve annual utility average OSHA incident rate of 2.0 or less Dec 2010

7.5 Have zero preventable vehicle accidents each year Jun 2010

8. SYSTEMS8.1 Implement Smart Grid System Dec 2013

8.2 Operate GWP within a city-wide GIS Dec 2013

8.3 Implement new Dept of Finance processes for GWP transactions Dec 2010

8.4 Create a GWP system integration that assures no redundant data entry Dec 2013

8.5 Launch profitable new business ventures Jan 2013

88

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KRA & GOALS DATE June

2010

Sept

2010

Dec

2010

Mar

2011

9. CITY OF GLENDALE9.1 Improve communications with customers, City Council, and City

Departments Nov 2009

9.2 Develop optimum transfer level for mutual benefit Dec 2014

9.3 Implement communication vehicles to improve GWP’s public image Dec 2011

9.4 Implement new collaborative ventures with City departments Dec 2011

9.5 Develop a comprehensive outreach plan Dec 2010

10. LEGISLATION & REGULATION10.1 Continue compliance with state and federal regulatory requirements Feb 2009

10.2 Establish and continue on-going relationships with state and federal

legislators and regulators Jan 2010

10.3 Develop specific GWP legislative strategy and initiatives Jan 2010

10.4 Provide quarterly reports on compliance, strategies, relationships and

major activitiesJan 2010

99

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1010

GWP Financial SummaryGWP Financial SummaryProjected Fiscal Year 2011Projected Fiscal Year 2011

($ millions)($ millions)

Electric Water TotalTotal Revenues 200.5$ 42.2$ 242.7$

Expenses & TransferOperating Expenses 181.8 33.0 214.8 General Fund Transfer 19.1 4.2 23.3

Total Expenses & Transfer 200.9 37.2 238.1

Total Net Income (0.4)$ 5.1$ 4.6$

Margin (%) -0.2% 12.0% 1.9%

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1111

Summary of Active Summary of Active Electric MetersElectric Meters

85% of electric meters are residential Trend reflects consistent customer base

FY2008‐09 FY2009‐10 March 2011ClassificationResidential 71,643            71,866            71,964           Commerical, Industrial & Other 12,911            12,934            12,928           

Total Meters 84,554            84,800            84,892           

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1212

Projected Fiscal Year 2011 Projected Fiscal Year 2011 Electric RevenuesElectric Revenues

($ million)($ million)

Total Revenues$200.5 million

Retail sales$156.3 78%

Wholesale operations

$30.0 15%

Interest income$1.4 1%

Other revenues & grants$11.0 5%

Capital contribuions

$1.8 1%

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1313

Total Expenses$200.9 million

Projected Fiscal Year 2011 Projected Fiscal Year 2011 Electric ExpensesElectric Expenses

($million)($million)

Production$127.4 63%

Transmission & distribution

$21.9 11%

Customer Service$6.8 3%

Depreciation$19.9 10%

Gas depletion$0.1 0%

Interest expense$5.7 3%

Transfers to the City's General

Fund$19.1 10%

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Purchased Power973,144

52%Jointly Governed

Organizations707,594

37%

Glendale Owned

Generating Facilities190,327

14%

1414

Projected Fiscal Year 2011 Projected Fiscal Year 2011 Sources of Electricity ProductionSources of Electricity Production

(MWH)(MWH)

Total Production1,884,959 MWH

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Renewables-Existing19.7%

Coal31.9%

Nuclear6.6%Purchases

3.7%

Natural Gas30.9%

Renewables-Options7.2%

GLENDALE WATER & POWER ENERGY RESOURCE MIX

Milford II 1.0%

Windy Point/Flats 4.9%

Linden 1.3%

Existing Renewables include Hoover

Large Hydro 5.0%Wind 7.9%Solar 0.1%

Small Hydro 1.4%Biomass 3.7%

Geothermal 1.6%

2011 Energy Resource Mix2011 Energy Resource Mix

1515

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Four Year Production TrendFour Year Production Trend(MWH)(MWH)

-7.4% -4.2% 8.8%% Change from prior year

1,590,917

1,473,309 1,411,6061,535,148

 ‐

 200,000

 400,000

 600,000

 800,000

 1,000,000

 1,200,000

 1,400,000

 1,600,000

 1,800,000

FY2007‐08 FY2008‐09 FY2009‐10 ProjectedFY2010‐11

MWH

Retail Wholesale

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Summary of Active Summary of Active Water MetersWater Meters

1717

88% of water meters are residential Three year trend reflects consistent customer base

FY2008‐09 FY2009‐10 March 2011Average Number of MetersResidential 29,292            29,366            29,327           Commerical & Industrial 3,705              3,730              3,723             Recycled & Other 410                  413                  412                 

Total Meters 33,407            33,509            33,462           

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1818

Projected Fiscal Year 2011 Projected Fiscal Year 2011 Water RevenuesWater Revenues

($ million)($ million)

Total Revenues$42.2 million

Potable Water Sales$36.5 86%

Recycled Water Sales$1.3 3%

Other Revenues & Grants$4.0 10%

Capital Contributions$0.5 1%

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1919

Total Expenses$37.2 million

Projected Fiscal Year 2011 Projected Fiscal Year 2011 Water ExpensesWater Expenses

($million)($million)

Production$20.3 55%

Transmission & distribution

$4.7 13%

Customer Service$2.3 6%

Depreciation$3.5 9%

Interest expense$2.3 6%

Transfers to the City's General Fund

$4.2 11%

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% Change from prior year

12,839 12,238 

10,601  10,547 

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

FY2007‐08 FY2008‐09 FY2009‐10 ProjectedFY2010‐11

Volume of Water SoldVolume of Water Sold(Thousands of HCF)(Thousands of HCF)

2020

RetailRetailRetailRetail

Recycled & OtherRecycled & Other

Recycled & Other Recycled & Other

-4.0% -13.5% 0.0%

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Metropolitan Water District

16,945 60%

Local Groundwater

9,788 35%

Recycled Water1,310 5%

2121

Projected Fiscal Year 2011 Projected Fiscal Year 2011 Water SupplyWater Supply

(Acre(Acre--Feet)Feet)

Total Supply28,043 acre-feet

*1 acre-foot = 435.6 hundred cubic feet = 325,861 gallons

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2222

Historical 2002Historical 2002--20112011Water SupplyWater Supply

(Acre(Acre--Feet)Feet)

 ‐

 5,000

 10,000

 15,000

 20,000

 25,000

 30,000

 35,000

 40,000

2002 2003 2004 2005 2006 2007 2008 2009 2010 ForecastFY2011

Acre ‐Feet

Local Groundwater Metropolitan Water District Recycled Water

Page 23: Preliminary 2011-12 Budget Overview - Glendale · Preliminary 2011-12 Budget Overview ... 7.4 Achieve annual ut ility average OSHA incident rate of 2.0 or less Dec 2010 7.5 Have zero

Fiscal Year 2011Fiscal Year 2011--12 12 Operations & Maintenance Operations & Maintenance

BudgetBudget

2323

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2424

Electric Utility Financial TrendElectric Utility Financial Trend($ millions)

Budget Actual Budget Forecast Budget2010 2010 2011 2011 2012

Total Revenues 247.0$ 188.4$ 233.4$ 200.5$ 214.3$

Expenses & TransferOperating Expenses 226.5 165.9 204.6 181.8 192.8 General Fund Transfer 19.1 19.1 19.1 19.1 21.1

Total Expenses & Transfer 245.6 185.0 223.8 200.9 213.9

Total Net Income 1.4$ 3.4$ 9.7$ (0.4)$ 0.3$

Margin (%) 0.6% 1.8% 4.1% -0.2% 0.1%

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Analysis of 2011 Forecasted RevenueAnalysis of 2011 Forecasted Revenue($ millions)($ millions)

2525

(1) Decrease in sales volume due to economic conditions and weat(1) Decrease in sales volume due to economic conditions and weatherher(2) Decrease is due to economic conditions and lower interest in(2) Decrease is due to economic conditions and lower interest incomecome(3) Variance is due to two items:(3) Variance is due to two items:

(a) rate decrease of $23.8M(a) rate decrease of $23.8M(b) decrease sales of $3.0M(b) decrease sales of $3.0M

DescriptionRetail

Revenue

Non-operating Revenue

Adjustable Revenue

Wholesale Revenue

Total Revenues

Budgeted Electric Revenue $ 111.5 $ 15.6 $ 77.3 $ 29.0 $ 233.4

Forecasted Electric Revenue $ 105.8 $ 14.2 $ 50.5 $ 30.0 $ 200.5

Budget Variance $ 5.7 $ 1.4 $ 26.8 $ (1.0) $ 32.9

(1) (2) (3)

Base Revenues

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2626

Water Utility Financial TrendWater Utility Financial Trend($ millions)($ millions)

Budget Actual Budget Forecast Budget2010 2010 2011 2011 2012

Total Revenues 44.3$ 37.9$ 40.3$ 42.2$ 47.2$

Expenses & TransferOperating Expenses 43.3 33.9 36.1 33.0 43.6 General Fund Transfer 4.2 4.2 4.2 4.2 -

Total Expenses & Transfer 47.5 38.0 40.3 37.2 43.6

Total Net Income (3.2)$ (0.1)$ 0.0$ 5.1$ 3.6$

Margin (%) -7.2% -0.3% 0.1% 12.0% 7.6%

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2727

Total Expenses$43.6 million

Budget Fiscal Year 2012 Budget Fiscal Year 2012 Water ExpensesWater Expenses

($million)($million)

Production$23.5 54%

Transmission & distribution

$7.6 18% Customer Service

$5.2 12%

Depreciation$4.0 9%

Interest expense$2.3 5%

Gladys St. Liability Settlement

$1.0 2%

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Public Benefits Financial TrendPublic Benefits Financial Trend($ millions)($ millions)

2828

Budget Actual Budget Forecast Budget2010 2010 2011 2011 2012

Total Revenues 7.5$ 7.1$ 6.9$ 6.8$ 6.3$

Expenses & TransferOperating Expenses 9.0 8.1 8.3 7.0 7.4

Total Expenses & Transfer 9.0 8.1 8.3 7.0 7.4

Total Net Income (1.5)$ (0.9)$ (1.3)$ (0.2)$ (1.1)$

Margin (%) -20.0% -13.0% -19.2% -2.8% -17.3%

ReservesBeginning Balance 3.3 3.3 2.4 2.4 2.2Ending Balance 1.8 2.4 1.1 2.2 1.1

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0.00%

0.20%

0.40%

0.60%

0.80%

1.00%

1.20%

1.40%

1.60%

FY 00-01 FY 01-02 FY 02-03 FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08 FY 08-09 FY 09-10 FY 10-11Projected

% o

f Ann

ual R

etai

l Sal

es

Fiscal Year

Annual Energy Savings as a Percentage of Annual Retail Sales

Target 1%

2929

Public BenefitsPublic BenefitsEnergy Efficiency ProgramsEnergy Efficiency Programs

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Fiscal Year 2011Fiscal Year 2011--12 12 Capital ProjectsCapital Projects

3030

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Actuals Budget Projected PreliminaryCategory 2009-10 2010-11 2010-11 2011-12

Electric Services 32.5$ 40.3$ 40.3$ 36.2$ Power Management 2.5$ 7.7$ 5.8$ 6.8$

Total Electric 35.0$ 48.0$ 46.1$ 43.0$

Water Services 24.1$ 24.1$ 24.1$ 23.5$

Utility Operation Center 2.4$ 5.7$ 1.9$ 4.9$

Total Capital Projects 61.5$ 77.8$ 72.1$ 71.4$

3131

GWP Capital ProjectsGWP Capital Projects($ millions)($ millions)

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3232

Power Management CapitalPower Management Capital($ millions)($ millions)

Actuals Budget Projected PreliminaryCategory 2009-10 2010-11 2010-11 2011-12

Steam Unit Capital Improvements 0.5$ 2.8$ 1.9$ 4.7$ Gas Unit Capital Improvements 0.5 4.1 2.7 0.7 Balance of Plant & Aux. 1.2 0.5 0.9 0.6 Transmission 0.2 0.3 0.3 0.3 General Plant Capital 0.1 - - 0.5

Total Supply CIP 2.5$ 7.7$ 5.8$ 6.8$

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3333

Electrical Services Capital($ millions)

Actuals Budget Projected PreliminaryCategory 2009-10 2010-11 2010-11 2011-12

Distribution System Improvements 16.2$ 8.1$ 12.8$ 16.8$ Electric Meter and Service 2.5 2.7 2.7 2.9 Streetlight System Capital 0.9 0.4 0.4 0.3 Security Improvements 0.1 0.3 0.3 0.3 Fiber Optic System 0.1 0.3 0.3 0.4 Geographical Information System 0.2 1.5 0.8 1.5 Advanced Meter Infrastructure 12.3 25.1 21.5 13.5 General Plant Capital 0.2 1.9 1.5 0.5

Total Electrical Services CIP 32.5 40.3 40.3 36.2

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Water Services Capital($ millions)

3434

Actuals Budget Projected PreliminaryCategory 2009-10 2010-11 2010-11 2011-12

Water Source Improvements 3.3$ 2.6$ 2.5$ 6.1$ Pumping Plant Improvements 0.4 2.6 2.3 5.3 Water Quality & Treatment Plant 0.2 1.7 1.6 0.6 Reservoir & Tanks 7.3 1.0 1.3 1.0 Water Mains, Hydrants and Meters 6.7 1.5 7.5 4.7 Advanced Meter Infrastructure 5.8 14.1 8.3 5.4 Recycled Water System 0.2 - - - Cityworks Main. Mgmt System 0.1 0.3 0.3 0.3 General Plant Capital 0.1 0.3 0.3 0.1

Total Water Services CIP 24.1 24.1 24.1 23.5

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Utility Operation Center CapitalUtility Operation Center Capital($ millions)($ millions)

3535

Actuals Budget Projected PreliminaryCategory 2009-10 2010-11 2010-11 2011-12

Site Common Area Improvements 0.9 2.6 0.1 2.1 Parking Lot 1.3 - 1.8 - Kellogg Data Center - 1.7 - 0.8 Demo Vehicle Canopies - 0.2 - 0.9 Fleet Garage Energy Efficient Improvements - 0.1 - - Perkins Building HVAC Repairs - 0.4 - 0.5 Perkins Building Landscape Renovations - 0.3 - 0.3 UOC Capital Outlay 0.2 0.4 - 0.3

Total UOC Capital 2.4 5.7 1.9 4.9

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Key Capital ProjectsKey Capital Projects

3636

Page 37: Preliminary 2011-12 Budget Overview - Glendale · Preliminary 2011-12 Budget Overview ... 7.4 Achieve annual ut ility average OSHA incident rate of 2.0 or less Dec 2010 7.5 Have zero

Description:Central Avenue Cleaning & Lining Project Project Budget: $4.1 million Project Cost: $4.0 million Scheduled In-Service Date: November 2010 Actual In-Service Date: October 2010

Central Avenue Cleaning & Lining ProjectCentral Avenue Cleaning & Lining Project

During Construction

3737

Before Cleaning & Lining After Cleaning & Lining

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3838

Description: Glorietta Substation Rebuild/Replacement Project Budget: $13.1 million Scheduled Completion: May 2011 Operation Date: May 2011 Project on budget and schedule

Glorietta SubstationGlorietta Substation

Before Renovation After Renovation

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3939

GWP is the first municipal utility in the nation to undertake a compete integrated electric & water meter system conversion including Smart Grid capability• 83,833 electric meters• 32,440 water meters

Smart Grid is the largest capital project underway• Estimated project cost is $71 million• Department of Energy has provided $20

million grant• DOE project completion: March 2013

Smart GridSmart Grid

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4040

Total Meters Installed• 51,009 electric meters• 16,949 water meters

Such a large project has increased project management complexities. KEMA Engineering has been enlisted to be the project manager• Department of Energy grant requires rigorous

reporting requirements• Multiple service providers• Tight schedules• New technology

Smart GridSmart Grid

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Comparative InformationComparative Information

4141

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424242

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434343

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444444

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4545

TriTri--City Electric ComparisonCity Electric Comparison

* Information Source: Fiscal year ending June 30, 2010 Annual Reports^ Burbank KWH Sales from Fiscal year ending June 30, 2009 Annual Report

ITEM DESCRIPTION BURBANK GLENDALE PASADENA1 Utility Net Assets ($000) 236,742 353,336 493,809 2 Number of Utility Customers 51,796 84,800 63,838 3 Total KWH Sales (Millions) 1,184 1,102 1,184 4 Operating Revenues ($000) 235,020 178,804 183,712 5 Net Income before Transfer ($000) 20,508 22,508 46,617 6 Total General Fund Transfer ($000) 10,528 19,107 16,973 7 Total Net Income ($000) 9,980 3,401 29,644

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Benefits of Glendale to an Benefits of Glendale to an Investor Owned Utility (IOU)Investor Owned Utility (IOU)

4646

ITEM DESCRIPTION Glendale IOU1 General Fund Support X2 Profit to Corporate Shareholders X3 City Council Approved Rates X4 CPUC Approved Rates X5 Utility Users Tax X X6 Public Benefits Charge X X7 State Utility Surcharge X X8 Street Light Operations X9 Traffic Signal Electricity X10 Public Notification System X11 Public Complaint Hotline System X12 Enhanced City Infrastructure X13 Billing of City Services X

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0-200 201-500 501-1000 1001-2000 2000+# of Meters 17,782 33,784 15,930 3,966 359

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

# of

Met

ers

Usage (KWHH)

Residential KWH Usage Frequency

Usage Bands

71,821 Total Residential Meters

47%

25% 22%

6%

0%

4747

H)

Residential KWH Usage Residential KWH Usage FrequencyFrequency

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4848

Electric Rate ComparisonElectric Rate ComparisonResidential Electric BillResidential Electric Bill(at 500 KWH per month)(at 500 KWH per month)

 $‐

 $10.00

 $20.00

 $30.00

 $40.00

 $50.00

 $60.00

 $70.00

 $80.00

 $90.00

LADWP BURBANK GLENDALE ANAHEIM SCE PASADENA RIVERSIDE

AMOUNTLADWP 65.78$ BURBANK 67.15$ GLENDALE 67.86$ ANAHEIM 69.12$ SCE 74.71$ PASADENA 81.15$ RIVERSIDE 81.23$

• Six Utility Average $73.19 per month• Glendale is below the average by $5.33 or 7.3% per

month

• Six Utility Average $73.19 per month• Glendale is below the average by $5.33 or 7.3% per

month

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Base Rate,  8.62 

Fuel Adjustment,  

4.48 

Public Benefits Charge,  0.47 

 ‐

 2.0

 4.0

 6.0

 8.0

 10.0

 12.0

 14.0

Cents per KWH

Components of March 2011 Residential Electric RateComponents of March 2011 Residential Electric Rate(Residential at 500KWH)(Residential at 500KWH)

Total Cents per KWH,13.57

4949

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5050

Water Rate ComparisonWater Rate ComparisonResidential Water Bill Residential Water Bill

(at 19 HCF per month)(at 19 HCF per month)

 $‐

 $10.00

 $20.00

 $30.00

 $40.00

 $50.00

 $60.00

 $70.00

 $80.00

 $90.00

 $100.00

BURBANK PASADENA GLENDALE LOS ANGELES CRESCENTAVALLEY

AMOUNTBURBANK 56.42$ PASADENA 62.55$ GLENDALE 63.78$ LOS ANGELES 86.35$ CVWD 90.54$

• Four Utility Average $73.97 per month• Glendale is below the average by $10.19 or 13.8% per month• Four Utility Average $73.97 per month• Glendale is below the average by $10.19 or 13.8% per month

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Future Challenges and Impacts Electric Services

– Reduce Rates 35% Below SCE– Increase Grayson Efficiency– Power Supply

Common– Budgetary Compliance– Regulatory Compliance– Workforce Transition– Rate Restructure– Smart Grid– Asset Management– Economic and Climate Uncertainty

5151

Water Services– Expand Potable Sources– Expand Recycled Water– Sustainable Conservation– Chromium VI

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Questions or Comments?Questions or Comments?

5252

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Supplemental InformationSupplemental Information

5353

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GOALSGOALS

5454

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GoalsGoalsMeasurable targets that describe the components of excellence inMeasurable targets that describe the components of excellence in each each

GWP Key Result Area (KRA)GWP Key Result Area (KRA)

KRA: WATER SUPPLY Produce 3,856 AFY from

Verdugo Basin by 2014 Serve 2,500 AFY recycled

water by 2013 Institute a 2.5% PBC-like

charge to fund water conservation measures by Dec 2010

Reduce water usage by 7% over 2006 base year by 2014

KRA: POWER SUPPLY Reduce electrical usage by

7% by 2014 Increase GPP efficiency to

<10,000 heat rate by 2015 Reduce GHG emissions to

1990 levels by 2020 Achieve a balanced energy

portfolio by 2020 Operate Energy Management

Resources Group under defined metrics beginning July 2010

5555

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GoalsGoalsMeasurable targets that describe the components of excellence inMeasurable targets that describe the components of excellence in each each

GWP Key Result Area (KRA).GWP Key Result Area (KRA).

KRA: CUSTOMER SERVICE Consistently achieve above

average customer satisfaction scores from the CMUA survey by Dec 2010

Ensure that all affected customers and public are consistently notified of all GWP activities by Dec 2009

Restore minor power outages within 10 minutes and major outages within 20 minutes by 2014

KRA: RATES Establish water rates at or

below 80% of the average rates in the area by 2014

Reduce electric rates to 35% below SCE by 2014

Increase annual electrical wholesale net revenue to $10M by 2014

Reduce electrical system losses to <10% by 2014

5656

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GoalsGoalsMeasurable targets that describe the components of excellence inMeasurable targets that describe the components of excellence in each each

GWP Key Result Area (KRA).GWP Key Result Area (KRA).

KRA: POWER

INFRASTRUCTURE Reduce number of outages to

less than 25 per year by June Upgrade transmission system

to 69 kV by June 2014 Convert distribution feeders

from 4 kV to 12 kV by 2020 Replace all electromechanical

relays with state-of-the-art relays by 2018

Implement effective asset management by 2013

KRA: WATER INFRASTRUCTURE

Reduce unaccounted-for water to 5% by June 2011

Replace all small meters installed before 2004 by June 2011

Replace/rehabilitate 25 miles of pipe by 2014

Implement effective asset management by 2013

5757

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GoalsGoalsMeasurable targets that describe the components of excellence inMeasurable targets that describe the components of excellence in each each

GWP Key Result Area (KRA).GWP Key Result Area (KRA).

KRA: WORKFORCE

Continually improve job satisfaction of our employees beginning Nov 2009

Increase annual workforce availability to 87% by 2014

Have <5% vacancy rate by 2012

Achieve annual utility average OSHA incident rate of 2.0 beginning 2014

Have zero preventable vehicle accidents each year beginning June 2010

KRA: SYSTEMS

Achieve 100% AMI meter saturation by 2013

Operate GWP within a city-wide GIS beginning 2013

Implement new Dept of Finance processes for GWP transactions beginning Dec 2010

Create a GWP system integration that assures no redundant data entry by 2013

Launch profitable new business ventures beginning 2013

5858

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GoalsGoalsMeasurable targets that describe the components of excellence inMeasurable targets that describe the components of excellence in each each

GWP Key Result Area (KRA).GWP Key Result Area (KRA).

KRA: CITY OF GLENDALE Improve communications with

customers, City Council, and City Departments beginning Nov 2009

Determine optimum value of transfer to provide mutual benefits to City and GWP by 2014

Implement communications vehicles to improve GWP’s public image beginning 2011

Implement new collaborative ventures with City departments beginning Dec 2011

KRA: LEGISLATION &REGULATION

Continue compliance with state and federal regulatory requirements beginning Feb 2009

Establish and continue on-going relationships with state and federal legislators and regulators beginning Jan 2010

Develop specific GWP legislative strategy and initiatives beginning June 2010

Provide quarterly reports on major activities and successes beginning Jan 2010

5959

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Electric Utility Rate Electric Utility Rate ComparisonComparison

6060

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$0.00 $50.00 $100.00 $150.00 $200.00 $250.00 $300.00 $350.00 $400.00

2,000 kWh

1,000 kWh

500 kWh

200 kWh

CONSUMPTION

2,000 kWh 1,000 kWh 500 kWh 200 kWhLADWP $263.14 $131.57 $65.78 $26.31ANAHEIM $308.43 $148.89 $69.12 $24.89BURBANK $306.92 $143.72 $67.15 $26.00GLENDALE $313.08 $147.53 $67.86 $30.11PASADENA $274.11 $158.18 $81.15 $24.68SCE $394.45 $135.66 $74.71 $25.57RIVERSIDE $363.57 $171.55 $81.23 $39.86

LADWP SURVEYCOMPARISON OF RESIDENTIAL

ELECTRICAL BILLS FOR MONTH OF MARCH 2011

LADWP ANAHEIM BURBANK GLENDALE PASADENA SCE RIVERSIDE

6161

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$0.00 $100.00 $200.00 $300.00 $400.00 $500.00 $600.00 $700.00 $800.00

5,000 kWh

2,000 kWh

1,000 kWh

500 kWh

CONSUMPTION

5,000 kWh 2,000 kWh 1,000 kWh 500 kWhLADWP $530.08 $231.34 $131.76 $81.97ANAHEIM $682.72 $280.24 $146.00 $79.00BURBANK $667.80 $272.10 $140.20 $74.26GLENDALE $687.90 $284.49 $150.01 $82.78PASADENA $690.31 $284.62 $149.39 $81.77SCE $683.69 $286.58 $154.21 $88.03RIVERSIDE $777.55 $360.69 $221.74 $152.27

LADWP SURVEYCOMPARISON OF SMALL COMMERCIAL ELECTRIC BILLS

FOR MONTH OF MARCH 2011

LADWP ANAHEIM BURBANK GLENDALE PASADENA SCE RIVERSIDE

6262

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$0 $5,000 $10,000 $15,000 $20,000 $25,000 $30,000 $35,000

250,000 kWh 350 kW

100,000 kWh 300 kW

50,000 kWh 150 kW

10,000 kWh 40 kW

CONSUMPTION

250,000 kWh 350 kW 100,000 kWh 300 kW 50,000 kWh 150 kW 10,000 kWh 40 kWLADWP $24,057 $8,937 $5,985 $1,369ANAHEIM $26,652 $13,365 $6,547 $1,328BURBANK $30,606 $13,962 $6,937 $1,492GLENDALE $27,062 $12,833 $6,883 $1,523PASADENA $27,007 $12,510 $6,373 $1,423SCE $21,230 $10,855 $5,694 $1,368RIVERSIDE $34,830 $15,516 $7,641 $1,666

LADWP SURVEYCOMPARISON OF SMALL COMMERCIAL DEMAND ELECTRIC BILLS

FOR MONTH OF MARCH 2011

LADWP ANAHEIM BURBANK GLENDALE PASADENA SCE RIVERSIDE

6363

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$0 $50,000 $100,000 $150,000 $200,000 $250,000 $300,000

2,000,000 kWh 5,000 kW

300,000 kWh 1,000 kWCONSUMPTION

2,000,000 kWh 5,000 kW 300,000 kWh 1,000 kWLADWP $219,265 $35,409ANAHEIM $225,059 $40,509BURBANK $261,324 $41,709GLENDALE $236,156 $39,192PASADENA $235,372 $38,217SCE $199,431 $33,186RIVERSIDE $220,486 $37,310

LADWP SURVEYCOMPARISON OF LARGE COMMERICAL ELECTRIC BILLS

FOR MONTH OF MARCH 2011

LADWP ANAHEIM BURBANK GLENDALE PASADENA SCE RIVERSIDE

6464

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0-500 501-1000 1001-2000 2001-5000 5000+# of

Meters 6,682 1,813 1,385 808 41

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

# of

Met

ers

Usage (KWH)

Small Commercial KWH Usage Small Commercial KWH Usage FrequencyFrequency

10,729 Total Meters10,729 Total Meters

Level

6565

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 $‐

 $20.00

 $40.00

 $60.00

 $80.00

 $100.00

 $120.00

 $140.00

 $160.00

BURBANK ANAHEIM PASADENA LADWP GLENDALE SCE RIVERSIDE

Electric Rate ComparisonElectric Rate ComparisonSmall Commercial Electric BillSmall Commercial Electric Bill

(at 500 KWH per month)(at 500 KWH per month)

AMOUNTBURBANK 74.26$ ANAHEIM 79.00$ PASADENA 81.77$ LADWP 81.97$ GLENDALE 82.78$ SCE 88.03$ RIVERSIDE 152.27$

• Six Utility Average $92.88 per month• Glendale is below the average by $10.10 or 10.9% per month• Six Utility Average $92.88 per month• Glendale is below the average by $10.10 or 10.9% per month 6666

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0-10,000 10,001+# of Meters 1,472 466

-

200

400

600

800

1,000

1,200

1,400

1,600

# of

Met

ers

Usage (KWH)

Small Commercial Demand KWH Usage Small Commercial Demand KWH Usage FrequencyFrequency

1,938 Total Meters1,938 Total Meters

Level

6767

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 $‐

 $200

 $400

 $600

 $800

 $1,000

 $1,200

 $1,400

 $1,600

 $1,800

ANAHEIM SCE LADWP PASADENA BURBANK GLENDALE RIVERSIDE

Electric Rate ComparisonElectric Rate ComparisonSmall Commercial Demand Electric BillSmall Commercial Demand Electric Bill

(at 10,000 KWH per month)(at 10,000 KWH per month)

AMOUNTANAHEIM 1,328$ SCE 1,368$ LADWP 1,369$ PASADENA 1,423$ BURBANK 1,492$ GLENDALE 1,523$ RIVERSIDE 1,666$

• Six Utility Average $1,441 per month• Glendale is above the average by $82 or 5.7% per month• Six Utility Average $1,441 per month• Glendale is above the average by $82 or 5.7% per month 6868

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0-50,000 50,001-100,000 100,001-250,000 250,000+# of Meters 77 42 36 7

-

10

20

30

40

50

60

70

80

90

# of

Met

ers

Usage (KWH)

Commercial/Industrial KWH Usage Commercial/Industrial KWH Usage FrequencyFrequency

163 Total Meters163 Total Meters

Level

6969

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 $‐

 $1,000

 $2,000

 $3,000

 $4,000

 $5,000

 $6,000

 $7,000

 $8,000

 $9,000

SCE LADWP PASADENA ANAHEIM GLENDALE BURBANK RIVERSIDE

Electric Rate ComparisonElectric Rate ComparisonCommercial/Industrial Electric BillCommercial/Industrial Electric Bill

(at 50,000 KWH per month)(at 50,000 KWH per month)

AMOUNTSCE 5,694$ LADWP 5,985$ PASADENA 6,373$ ANAHEIM 6,547$ GLENDALE 6,883$ BURBANK 6,937$ RIVERSIDE 7,641$

• Six Utility Average $6,530 per month• Glendale is above the average by $354 or 5.4% per month• Six Utility Average $6,530 per month• Glendale is above the average by $354 or 5.4% per month 7070

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0-300,000 300,301-2,000,000 2,000,001+# of Meters 50 15 0

-

10

20

30

40

50

60

# of

Met

ers

Usage (KWH)

Large Commercial/Industrial KWH Usage Large Commercial/Industrial KWH Usage FrequencyFrequency

65 Total Meters65 Total Meters

Level

7171

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 $‐

 $5,000

 $10,000

 $15,000

 $20,000

 $25,000

 $30,000

 $35,000

 $40,000

 $45,000

SCE LADWP RIVERSIDE PASADENA GLENDALE ANAHEIM BURBANK

Electric Rate ComparisonElectric Rate ComparisonLarge commercial/Industrial Electric BillLarge commercial/Industrial Electric Bill

(at 300,000 KWH per month)(at 300,000 KWH per month)

AMOUNTSCE 33,186$ LADWP 35,409$ RIVERSIDE 37,310$ PASADENA 38,217$ GLENDALE 39,192$ ANAHEIM 40,509$ BURBANK 41,709$

• Six Utility Average $37,723 per month• Glendale is above the average by $1,467 or 3.9% per month• Six Utility Average $37,723 per month• Glendale is above the average by $1,467 or 3.9% per month 7272