Phone App - Prelim Case StudyLeah EttenhoferStefanie Winny

App definition statement

The Edgewater Hotel – Guest App

1. List All the Features You Think Users Might Like Ability to check in/out to hotel via mobile device Ability to make reservations at the Six Seven Restaurant Order room service Contact concierge desk See nearby attractions View maps/routes to nearby locations View nearby shopping/dining View hours of hotel amenities Map of hotel View menus for the Six Seven restaurant and bar Ability to make reservations for future stays Ability to view hotel packages and special pricing Ability to pay bill at the end of stay Ability to make reservations for future banquets/receptions

2. Determine Who Your Users AreThe users of this application would be people who are staying or who are considering staying at the Edge-water Hotel.

3. Filter the Feature List Through the Audience DefinitionMain Features: Check In/Out, Utilize hotel amenities, See nearby attractionsApplication Definition Statement: “Enhancing guests’ stay at the Edgewater and allowing them to enjoy every feature the hotel has to offer”.

4. Don’t Stop ThereUse your application definition statement throughout the development process to determine the suitability of features, controls, and terminology. Guests will want this app to help enhance their stay at the Edgewater. The Edgewater is a hotel that has earned many accolades, and this will help guests enjoy every feature that the hotel has to offer. Its design will be rich and luxurious, matching the look and feel of the Edgewater’s luxury-lodge feel. This app will help guests avoid long lines at guest services, and the hassle of calling the busy food services lines. This app will also allow guests to make the most out of their visit to Seattle, and will enable them to find their way to attractions, and then back to the hotel, with ease.

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sketches

competitive analysis

user personas

Nancy FriedmanAge: 43Occupation: Tax PreparerEducation: AA Degree in Accounting

About: Nancy is a wife and a mother of two children who works Monday through Friday in an office setting. She enjoys travelling, but does not get very many opportunities to do so. Because of her lack of expendable income, work schedule, and her children’s schedule, when she does get the opportunity to go on vacation, she wants to make the most of it.

Technical Use: Uses computers and her smartphone daily to browse online and use social media to connect with old friends. Does much of her shopping online, including vacation and ticket purchasing. She is comfortable using technology to create shortcuts in her life.

Activities: Shopping, Scrapbooking, Spending time with family

Motivation for using App: Nancy wants to make the most of her vacation to Seattle, and chose the Edgewater hotel for its history, beauty, and prime downtown location. While visiting the city, Nancy wants to ensure that her family gets to see all of the sights, and enjoy every luxury the hotel has to offer. Because her children will be staying at the Edgewater with her, Nancy does not have the time to spend trying to plan out activities herself. This app will help Nancy see all of the sights around Seattle, and enjoy the hotel’s features easily.

"My life can get so hectic, I want to enjoy my vaction"

Josh HarperAge: 31Occupation: Production Technician Education: High School, Some College

About: Josh is a hardworking and humble young man. He works long hours doing hard labor, but feels accomplished at the end of the day. Josh’s work schedule allows for him to have days off if he requests, but he does not frequently indulge in this practice. He is the kind of person who prefers to stay home and spend his time with his fiance’.

Technical Use: Uses the internet and smartphone daily. Has just obtained his smartphone however, so he is not yet extremely savvy with it.

Activities: Watching sports, Camping and being outdoors

Motivation for using App: Josh wants to treat his fiance’ to a special weekend in the city so that they can relieve some stress and spend some quality time together. He chose the Edgewater hotel because he wanted a great view of the water and he liked the rustic look of the hotel’s decor. He is unfamiliar to the city, but wants to be able to navigate easily and be able to treat his fiance’ to a nice dinner and drinks at the hotel’s upscale restaurant. He wants to use an app that helps him do these things quickly and easily, so that he and his fiance’ can spend their time enjoying themselves -- not interpeting maps.

"I want to plan something special and unforgettable"

Kate SimonAge: 26Occupation: Registered Nurse Education: Bachelor’s Degree

About: Kate has recently become engaged, and the planning of her wedding has taken over almost all of her free time. Kate does not want to have to hire a wedding planner, she wants to plan the whole event herself, and therefore, has a lot to do.

Technical Use: Kate used the internet in college for studying, and now uses it for social media and browsing wedding related sites. She has a smartphone and uses it frequently to communicate with friends via messaging and social media.

Activities: Spending time family and taking her dog to the park

Motivation for using App: Kate has been looking around Seattle for the perfect place to have her wedding reception. She chose the Edgewater because she loves the mood of the hotel, and liked the fact that her family and friends from out of town could stay at the hotel when they travelled from out of town and be near the wedding venue. She has been having problems recieving calls back from wedding vendors, so she wants something that will allow her to contact her venue without having to call and be put on hold.

"I have so much to do, and I still want to enjoy planning our wedding"

wireframes

320px

480px

Current Stay

W e l c o m e

Future Stay

320px

480px

77px

Current Stay

Check in

Dining

Concierge

Attraction

Others

320px

480px

Dining

Make Reservation

Order Room Service

Restaurant Info

Bar Info

Others

320px

480px

Make Reservation

At

On

Time

# of people

six seven

today, Sept 6th

6.00pm

2

Make a reservation

320px

480px

Attraction

Pike Place Market

Malls

Parks

Museums

Food

320px

480px

Room Reservation

320px

480px

Future Stay

Reservation

Event Planner

Suite tour

Date

Type

# of people

Suite

2

Make a reservation

today, Sept 6th

hi-fi's (in progress)

AT&T 12:34 PM

make reservations

Today, September 12

6:00 PM

2

date

time

guests

Six Seven Restaurant

Confirm

current stay

future stay

AT&T 12:34 PM

AT&T 12:34 PM

dining

menu

room service

reservations

AT&T 12:34 PM

current stay

attractions

concierge

dining

check in/out