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CURRICULUM-VITAE
Praveen Kumar VermaEmail @: [email protected], [email protected]
Contact @08090971387, 9235566776
Technology
Below is a list of important hardware, software products, tools and methods that I have worked with.
Qualification
Degree and Date Institute Major and SpecializationB.Sc. (2008) B.N.D College – C.S.J.M University,
KanpurMath’s
Professional Qualification
Completed 2 Months” Computer Application & Multimedia Course” from SISI Institute, Kanpur.Reg ID-SI/KNP/PD-RTC/6885
Pursuing MCA from Sikkim Manipal University.
Personal Details
Date of Birth 16th July 1987
Father Name Mr. B.D. Verma
Sex Male
Nationality Indian
Marital Status Single
Designation Helpdesk Engineer
Location Kanpur, India
Languages Known English, Hindi
Area of Interest Research of Forthcoming Technologies in Computer Field, Net Surfing & most of the time working with laptop Accessories.
Correspondence Address 101/1 N.L.C, Kidwai Nagar Kanpur -208011
Passport Detail Passport No-J9682884, Valid upto-2021
Praveen Verma
Hardware Software Products Remote Tools
Laptops- HP, Lenova, ,Dell, Acer, Wireless Devices - D Link.
Linksys ,Redmax., Micronet
Windows Server 2003/08, MS Office 2003 & 2007,
Windows XP-SP1/SP2/SP3,Windows
7 & Windows 8,Lotus Notes, , SAP ,
Unicenter Remote control, Dame ware, Team Viewer
Winter Training Summery in TTSLProject Tata Tele Services Limited.
Period 3rd October 2008 to 2th April 2009
Major ResponsibilitiesInstall, Configure and support an organization’s Local Area Network (LAN), Wide Area Network (WAN), and internet system. My Major responsibilities in this role are: Helpdesk Support Activities :
Manage Remote Location User in UP-East. Troubleshooting to E1 Router on BTS End. Assets allocation and its management at Local level. Helpdesk Desk Activity coordination at Local level. Antivirus update and review. Daily Activity Call report. Helpdesk Desktop-Laptop checklist. Installation of SAP Software at user End
Hardware DELL Notebook D 530, D520,, E5400 All Models & Desktops Acer Notebook, Lenovo Notebooks/ Desktop ,HP Desktop/Laptop.
Software/O.S Windows XP, Lotus Notes.MS Office, SAP, Symantec Endpoint Protection Etc.
Project Location Jhansi ,India
Present Assignment
Duration 1st Aug 2010 to till date
Project Tata Teleservice Ltd- UP East (Kanpur)
DescriptionI.T services to TTSL on Behalf of Netcomm IT Solution (TCS Sub diary) Hyderabad.
Role Helpdesk Engineer
Responsibilities Review of CCM and ITSME calls/Tickets activities closure and report generation.
TVH/TVS/Franchise Tata Store helpdesk activity coordination at local level. Assets allocation and its management at local level. Resolving general user problems related to LAN Connectivity. Installations and Troubleshooting of Data base applications (SAP, POS, , DISHA,
TALLYMAN, CRM, TIPPS, and SSTA). Configuring and troubleshooting of Network Printers Manage Remote user at Jhansi Location. Troubleshooting to E1 Router on BTS End. Handling day-to-day technical queries & providing technical support to Local
user End. Log the Complain Regarding, Desktop Laptop Support. Windows 98 ,XP, professional/SP1,SP2,SP3 , Windows 7.Windows 8
Linux Flavour Fedora installation/configuration/troubleshooting Installation & Configuration of various Software’s, Anti-Virus packages, Remote
software’s. E-mail confirmation- Exchange, M S outlook client, Lotus Update Documentation E-mail ID’S Follow-up, incoming & outgoing
Asset inventory of monthly basis.
Praveen Verma
TPM Security enabling in Windows 7 Laptop & DesktopTPM Chipset and non TPM Chipset.)
Successfully Configured WDS (Windows Deployment Service) Server at windows server 2008 Platform and check with 50 clients machine.(OS Windows 7 & Windows 8)
Hardware DELL Notebook D530, D520, E5400 & Desktops Acer Notebook, Lenovo Notebook/ Desktop, HP Desktop/Laptop. V Data Cards, Plug to Surf devices.
Solution Environment Windows XP, Windows 7, 2000, 2003 Server and their Service pack
SoftwareSAP,SEP Antivirus, Power Data Recovery, Team viewer,Damware,
Project Location Kanpur, India
Assignment
Praveen Verma
Duration 15th April 2009 to 31st July 2010
Project Wireless TT Info Services Ltd- UP East (Lucknow)
DescriptionI.T services to WTTIL on Behalf of L R Marketing & Services (TCS Sub diary) Hyderabad.
Role Helpdesk Engineer
Responsibilities Handling day-to-day technical queries & providing technical support to Local user as well as Remote User End.
Windows 98 ,XP, professional/SP1,SP2,SP3 , Windows7.LinuxFlavourFedora installation/configuration/troubleshooting
Installation & Configuration of various Software’s, Anti-Virus packages, Remote software’s.
E-mail confirmation- Exchange, M S outlook client, Lotus Update Documentation E-mail ID’S Follow-up, incoming & outgoing Asset
inventory of monthly basis.
Hardware DELL Notebook D530, D520, E5400 & Desktops Acer Notebook, Lenovo Notebook/ Desktop, HP Desktop/Laptop. V Data Cards, Plug to Surf devices.
Solution Environment Windows 98, XP, SP2, Windows 7, SP3, 2000, 2003 Server and their clients.
SoftwareSAP,SEP Antivirus, Power Data Recovery, Team viewer,Damware,
Project Location Lucknow, India
