MR. PRATIK B PATIL

Mobile: +918793665549 Email: pratikbptl@gmail.com

1. OBJECTIVE

Very enthusiastic and highly self-motivated Sr. System Integration Specialist with extensive experience in Telecommunication domain & Oracle Technologies, now seeking next challenging opportunity to keep my learning curve very high.

2. PROFILE

5.8 years of Experience as a Software professional in the fields of telecom OSS/BSS, Billing Systems and Information management systems in different areas under SDLC.

Knowledge of Software development life cycle (SDLC) and experience of various methodologies like Waterfall Model, AGILE software development and Test Driven Development (TDD).

Experience consist of emphasis on Application Developments in Oracle SQL, Procedural SQL (PL/SQL), UNIX, Unix Shell Scripting, C and Pro C, and preparing Software High level & Low Level designs.

Functional experience includes : Telecom Billing system with 5.2 years of experience in Convergys COTS

Product Geneva Billing / IRB/ RBM 5.3 – development, design, testing & production support.

Telecom Billing System with 4 months of experience in Redknee product Turnkey Converged Billing (TCB).

Sound knowledge in Billing, Payments, Offline/Real-time Rating and Charging, Credit Management, Debt Management and other aspects of Telecom billing.

Excellent knowhow & experience in supporting production system, Incident management & problem management processes including client facing roles.

Experienced in full life cycle of the software design process including requirements definition, prototyping, Proof of concept, design, interface implementation, testing, deployment, handover and maintenance.

Self-motivated with excellent interpersonal and communication skills. More than happy to learn new technologies. Close interaction with UK Clients for more than 4 years, including an onsite

experience of 12 months Close interaction with Brunei-DST Clients for 4 months. Knowledge on rating tool of MATRIXX.

3. EXPERIENCE SUMMARY

Since Oct 2015: Sr. System Integration Specialist – Integration Team for Middle East and Asia Pacific, Redknee Technologies.

June 2015 – Oct 2015: Sr. Software Engineer - Application Development for BT Retail Geneva IRB/RBM, Tech Mahindra

June 2014 – June 2015: Sr. Software Engineer – Onsite Production Support, Tech Mahindra, UK for British Telecom’s Retail Business.

November 2010 – May 2014: Software Engineer (Developer) - Application Development, Tech Mahindra, for BT Retail Geneva IRB.

August 2010 – October 2010: Initial Training program, Tech Mahindra

4. ORGANISATIONS

Oct 2015 – Till Date: Redknee Technologies August 2010 – Oct 2015 : Tech-Mahindra Ltd

5. ACHIEVEMENTS/AWARDS

Scored 7.76 CGPA in the MTech Program. Stood 8th in a batch of 140 candidates. Mar’15 successfully completed the 4 years MTech program conducted by BITS

Pilani in association with Tech-Mahindra. Feb’15 recognized in the Tech Mahindra magazine after team achieved a great mile

stone of launching BT Mobile services. Nov’14 team was nominated as the best team after a successful migration of

Application Software from Geneva IRB to RBM. 2014-2015 awarded with ‘Pat on the Back’ award. 2013-2014 awarded with ‘Pat on the Back’ award. Have been rated with “Outstanding” grade consistently in last 4 annual performance

appraisals. Received many appreciations from our clients in British Telecom, UK. This includes a

direct appreciation from former Retail Business Director of BT – Mr. Brian Carey Completed the Initial Training program of Tech Mahindra with outstanding

performance scoring 87%. Stood first in the batch.

6. EDUCATIONAL QUALIFICATION

2015 MTech in Software Engineering from BITS Pilani with a CGPA of 7.74. 2010 B.Sc. IT degree in Information Technology from CHM College, Mumbai

University with an aggregate of 76% 2007 HSC from RKT College, Mumbai University with an aggregate of 80.17% 2005 SSC from PMM Inner Wheel School, Mumbai University with an aggregate of

82.13%

7. TECHNICAL SKILLS

BSS - COTS Products : Geneva Infinys Rating and Billing Manager RBM 5.3, Turnkey Converged Billing Tool 9.9.x, Infinys Rating and Billing (IRB 2.2.40).

RDBMS - Databases : Oracle 10g/11g Programming : SQL, PL/SQL Scripting Languages : Primary - Unix Shell Scripting / Secondary - Pro C, C,

Perl Tools : SQL Developer, Toad, Clarify (Bridge), Cruise

Control, SVN,Trap, WireShark, DCRM, MS Office, Virtual Private Connection (VPN), IPSL Shell Call Simulators, Putty etc

Operating System : Unix, Linux, Windows

8. PROFESSIONAL EXPERIENCE:

Since Oct 2015 – Till Date

Project Name: ME and A-PAC Integration, Redknee Technologies.Client: DST, Brunei. Role: System Integration Specialist IIResponsibilities: Working as a team member with a team of 3 Arrange calls with Business Stakeholders/Design to capture and understand

requirements. Provide inputs to e2e designers to implement new requirements Prepare ATP (Acceptance Test Plans) for all the Use-cases (requirements) in the

business demand stories and arrange calls to explain the same. Configuration of the requirements in the TCB (Turnkey Converged Billing) GUI. Preparing the MOP (Method of Procedure) or Configuration Documents of the

configurations. Technologies Used –

Primary – UNIX shell scripting, TCB.

June 2015 – Oct 2015

Project Name: BT Retail Billing System (Avalon Development), Tech Mahindra LTDClient: British Telecom, UK. Role: Sr. Software EngineerResponsibilities: Develop application processes/scripts for BT Retail Billing system in PLSQL, Unix Shell

Scripts, C and pro C Arrange calls with Business Stakeholders/Design to capture requirements. Provide inputs to component and e2e designers to implement new requirements Prepare Low Level Design and High Level Design documents for all the business

demand stories Prepare Unit Test Plans and arrange calls with Design and Test teams to explain the

same. Develop performance improved scripts/processes considering size of the BT Retail

Billing database. Write scripts to automate Unit Tests Use Test Driven Development as a part of Continuous Improvement Handle BT Retail Billing, payments, Credit Management & Debt Management area Liaise with Testing and Performance testing teams Solve issues raised by E2E Testing team by looking into tickets raised by Quality

Centre tool (HP Quality Center) Perform functional, unit and performance testing Configuration management using SVN Continuous improvement using Cruisecontrol to build dashboards As a developer have been part of implementation of critical requirements like Credit

Card to Secured Credit Card payment method implementation, Project Holmes, Bill Vetting Process, CMDM, etc

Technologies Used –Primary – UNIX shell scripting, SQL, PLSQL on Oracle DB.Secondary – C, Pro C

June 2014 – June 2015

Project Name: BT Retail Billing System (Sr. Software Engineer), Tech Mahindra LTD, UKClient: British Telecom, UK Role: Sr. Software EngineerResponsibilities:Avalon BT Retail system has customer base of over 25 million in UK, offering products varying from PSTN, Broadband, Mobility, IPTV and Wholesale customers.

As a Sr. Software Engineer my key roles and responsibilities are: Writing scripts to perform system housekeeping, developing automated scripts to

automate manual workarounds. Writing scripts to set up traps, system monitoring scripts, etc. Working with E2E/component design teams to implement new requirements Liaising with Business Stakeholders to capture Business requirements Identify and implement performance improvements of batch processes Execute performance tuned SQL queries on the database to extract business critical

data Develop scripts to perform reconciliation and generate reports Performance tuning of SQL queries on considering Explain Plans Pro-active awareness and response to all incidents with continuous improvement. Monitor batch jobs running on server. Solve problems related to job failures, re-

running of jobs. Deployment Management - Deployment of Release on Production Monitor batch processes on the Incident Management System (BRIDGE CLARIFY),

respond to and resolve incidents within the SLA. Analyse and resolve the live incidents as per agreed SLA. If necessary escalate to the different dealer groups or development team based on the analysis.

Attend SCRUM meetings with BT business. Identify areas of improvement and putting it across to the development team &

business stakeholders. Identify, clarify and manage business benefits arising from process change. Resolve customer queries and issues. On call Support. (Outside normal UK working hours including night shifts) Attend weekly delivery calls with Development Team, testing and Interface team. Comply with BT Security policy. Proactively monitoring the system & system processes/logs for any failures. Deal with Service Requests, Ad-hoc requests/Queries, Incidents, Problem records and

change. Provide workaround solutions (other than the application code) until strategic solution

is implemented. Proactively identify any pain areas in operational & system processes and propose & drive a Service Improvement Plan (SIP’s) to address them.

DOPD (Delivery on promised date) is intact. Documentation and conducting knowledge sharing & training sessions for both inter

& intra teams for better understanding of E2E process and productive & quality output.

Reviewing Design/Deliveries and providing inputs / clarifications including non-functional requirements like performance, housekeeping, etc for development teams.

Played key role in BT Retail system migration from IRB 2.2.40 to RBM 5.3 by writing automated scripts for migration to reduce downtime

Along with above role currently working with development teams to resolve issues resulted from the system’s migration from unix to linux.

Technologies Used –Primary – Unix shell scripting, SQL, PLSQL on Oracle DB. Secondary – C, Pro C

Oct 2010 – May 2014

Project Name: BT Retail Billing System (Avalon Development), Tech Mahindra LTDClient: British Telecom, UK. Role: JR. Software Engineer / Software EngineerResponsibilities: Develop application scripts for BT Retail Billing system in PLSQL, Unix Shell Scripts,

pro C Arrange calls with Business Stakeholders/Design to capture requirements. Provide inputs to component and e2e designers to implement new requirements Prepare Low Level Design and High Level Design documents for all the business

demand stories Prepare Unit Test Plans and arrange calls with Design and Test teams to explain the

same. Develop performance improved scripts/processes considering size of the BT Retail

Billing database. Write scripts to automate Unit Tests Use Test Driven Development as a part of Continuous Improvement Handle BT Retail Billing, payments, Credit Management & Debt Management area Liaise with Testing and Performance testing teams Solve issues raised by E2E Testing team by looking into tickets raised by Quality

Centre tool (HP Quality Center) Perform functional, unit and performance testing Configuration management using SVN Continuous improvement using Cruisecontrol to build dashboards As a developer have been part of implementation of critical requirements like Credit

Card to Secured Credit Card payment method implementation, Project Holmes, Bill Vetting Process, CMDM, etc

Technologies Used –Primary – UNIX shell scripting, SQL, PLSQL on Oracle DB.Secondary – C, Pro C, Perl

9. STRENGTHS

Proven innovation and implementation of new solutions for business benefits Proven strong analytical & problem solving skills. Strongly self-motivated and willing to take responsibilities on own. Results-driven, hardworking team player and always willing to learn & improve

further. Excellent organizational and communication skills. Excellent team player.

10.Personal Details

Present Role & Organization : Sr. System Integration Specialist – Redknee

Technologies. Date of Birth : 14th November 1989 Languages Known : English, Hindi, Marathi Present Location : Pune Gender : Male Mobile phone : India - +918793665549 Current Address : D2-16, SBI Colony,

State Bank Nagar, Karve Nagar chowk,Karve Nagar.Pune - 411052

Permanent Address : 264/303, Vinayak Apartment, Nr. AMP Gate,

Kansai Section, Ambernath (EAST) – 421501, Mumbai