West Yorkshire Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: Outwood Park Medical Centre
Practice Code: B87013
Signed on behalf of practice: Glennis Rhodes Practice Manager Date: 24.03.15
Signed on behalf of PPG: Margaret Mitchell PRG Chairperson Date: 24.03.15
1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES
Method of engagement with PPG: Face to face meeting 6 weekly, Email
Number of members of PPG:15
Detail the gender mix of practice population and PPG:
% Male Female
Practice 48.7% 51.2%
PRG 6.6% 93.3%
Detail of age mix of practice population and PPG:
Practice 17.4% 8.8% 10.8% 12.6% 16.4% 13.5% 12.02% 8.0%
PRG 6.6% 66.6% 20% 6.6%
Detail the ethnic background of your practice population and PRG:
White Mixed/ multiple ethnic groups
British Irish Gypsy or Irish
Practice 95.9% 0.2% 1.0% 0.1% 0.2% 1% 0.1%
Asian/Asian British Black/African/Caribbean/Black British Other
Indian Pakistani Bangladeshi Chinese Other
African Caribbean Other
Practice 0.4% 0.4% 0.4% 0.4% 0.3% 0.1% 0.2% 0.4%
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
The group is aware that they are not entirely representative of the practice population, but there is expertise within the
group, interested parties of disability, ethnic groups, local advocacy and connection with local health groups. It is hoped
that the website and links therein will attract more ‘virtual’ members who can be involved in future developments and who
can feedback on progress.
A piece of work will again this year be undertaken at the flu open days to try to encourage male patients to join the group.
There is also contact being made by one of members who has links with our local Outwood Academy to try to recruit a
It is also agreed that the practice will continue to:
Encourage PRG membership and promote this opportunistically and at new patient registrations
Consider the representation priorities for the group and promote awareness of this requirement (e.g. ethnic
Promote the group via posters, the website, and with hand-outs
Ensure that every group member receives a regular contact
Continue to offer virtual membership to patients that are unable to attend meetings
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
2. Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
Patient suggestion box
Friends & Family Test
Annual complaints Review
Health Education Events – This year the practice hosted a Dementia awareness event for patients who wanted to
learn more about dementia and also for patients living with dementia. All present were asked to complete an
Flu Open day satisfaction survey
Out of hours patient questionaries’
How frequently were these reviewed with the PRG?
Patient suggestion box - every 6 weekly meeting
Friends & Family Test – every 6 weekly meeting
Annual complaints Review Annually
Health Education Events – 6 monthly
Flu Open day satisfaction survey annually
Out of hours service patient questionaries’ – every 6 weekly meeting
3. Action plan priority areas and implementation
Priority area 1
Description of Priority area - Financial Challenges to the NHS
How we can inform our patients and the wider public of our financially challenged NHS in an ageing population.
How can we lower their expectations of what we can continue to provide and educate them to choose well?
The group agreed that we have an NHS to be proud of, which is free at the point of access for everyone. But
concerns were raised that without a great deal of public engagement and being open and transparent about the
significant challenges the NHS faces will we have this in years to come.
It was agreed that we need to educate patients in self-care, keeping well and choosing well when they need to see
a healthcare professional.
We need to promote the roles of our entire primary care team – for example pharmacists, healthcare assistants,
nurses and other allied health professionals such as physiotherapists, health visitors etc.
We also have a fantastic voluntary sector out there too, which is perhaps under-utilised at times,
We need to continue to support carers of all ages because without them, the NHS would be under even further
Result of actions and impact on patients and carers (including how publicised):
A handbook was produced to include information leaflets and advice
Signposting patients and carers to organisations that they may not have been aware of.
In house media ran a sequence of information loops about the appropriate use of A&E and how to choose well
In house education events were arranged. Publicised by word of mouth, on prescriptions, in house media and poster
Quarterly patient newsletter with a regular section dedicated to carers. voluntary sector organisations and local information
Dementia Educational Event In Partnership with Our Patient Reference Group & Wakefield Alzheimer Society we hosted
a Dementia Awareness Evening in August 2014
extract from in house media and poster campaign
Throughout the year the practice plans to host a series of Education Events for patients of Outwood Park Medical Centre
These sessions are free of charge and are open for all Patients of Outwood Park Medical Centre.
The first event is in August and the topic for this event is Dementia.
This topic was chosen by our Patient Reference Group as they feel that this is a very important subject which will touch
most of us at some point in our lives.
As this is the first event of its type we are unsure what interest it will receive, therefore we are asking that patients let us
know if they would be interested in attending such events.
The Dementia Event will be on a Monday Evening in August for approximately 2 hours
If you would like to be notified of the confirmed date & time of the event – Please give your contact details to reception
For patients of Outwood Park Medical Centre who are living with or caring for people with dementia and for patients that
would like to learn more about dementia
Topics with Key Speakers from Wakefield Alzheimer’s Society, Carers Wakefield, Health & Well Being and GP Partner
Symptoms & Diagnosis
Living with Dementia
Caring for a person with Dementia
Local Information & Support
The event was very well attended and received positive feedback with request to host more of this type of event
Priority area 2
Description of priority area: In appropriate use of A&E - How can the practice help
What actions were taken to address the priority? To offer a Primary Care Alternative
Extended opening Pilot scheme Outwood Park Medical Centre Pilot Scheme 01.01.14 -30.06.14
Outwood Scheme In brief:
The scheme was set against the context of the need to reduce A&E attendances and how practices may achieve this
This involved looking at A&E data and how non pre- bookable appointments, in the out-of-hours period, may reduce the
number of attendances.
Attention was drawn to three specific population groups: young families; older people and “commuters” where such
reductions may occur.
The approach was to test two things;
1. Whether or not the three population groups utilise the non-pre-bookable appointments &
2. Whether this leads to reductions in the numbers of A&E attendances.
The approach would test whether such a move towards seven-day working can achieve reductions in A&E numbers and
This would inform the design and rationale for practices to move towards seven day working.
The Outwood Pilot Scheme offered: Monday & Tuesday extended opening 6:30-8:30pm and Saturday mornings 8:00-
The PRG were consulte