Practice 1 Answer 1-10

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1/19

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nissim:TI -Essentials-Final-Exam-From-1-10

IT-Essentials-Final-Exam-From-1-10

____________________________________________1 A technician needs to purchase a newvideoadapter for acomputer. Which

factors should be considered when selecting
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the adapter?type ofhard driveinstalled

amount ofmemoryinstalledexpansion slot type

case form factor

_______________________________2 A user has been writing data to a USBflashmemorydrive. What should the userdo before removing the device?

Shut down thecomputer.

Click on theSafely RemoveHardwareiconin the system tray then on the device.Right-click on thedrivein MyComputer, then click on RemoveDrive.

Remove the power to thedrive._______________________________

3 When calculating the total cost of ownership of aprinterit is necessary toconsider the cost of the consumables. two consumables are associated with an

inkjetprinter? (Choose two.)drum

ink cartridgeink ribbon

papertoner

___________________________________4 A technician is planning toconverta file system from FAT32 to NTFS. What step

should be taken before doing theconversion?

Create a complete systembackup.Backuptheregistry.

Set a System Restore Point.Create anEmergencyRepairDisk.

_________________________________5 A user is experiencing slow print rates whenprintingfiles that contain large

complexgraphics. What could be doneimproveperformance?

Use better quality media.Addmemoryto theprinter.

Run regular self-tests and test pages.Change theprintercabling from parallel toserial.______________________________________________

6 In the event of a catastrophic system orhardwarefailure, whichWindows XPutility provides aframework for savingrecovering theoperating system?

EmergencyRepairDisk(ERD)

Automated SystemRecovery(ASR)
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WindowsRecoveryManager(WRM)AutomatedWindowsRecovery(AWR)

System Restore (SR)_________________________________

7 Which twointerfacetypesmake it possible to attach different external

components tolaptops and desktops withoutpowering thecomputeroff? (Choose two.)ExpressCard

FireWireISAPCI

PCMCIAUSB

___________________________8 What characterizes spoofing?

Making data appear to come from a source other than the actual source.Sending abnormally large amounts of data to a remoteserverto prevent user

accessto theserverservices.Intercepting or inserting false information in traffic between two hosts.

Sending bulk e-mail to individuals, lists, or domains intending to prevent usersfromaccessing e-mail.

__________________________________9 What do the terms refresh rate, interlace, and aspect ratio explain?

hard driveefficiency

audiosignalscanneroutputimage properties of a monitor

10 Aprinterhas a paper jam. An impatient user has sent multiple print jobs of thesame document to thisprinter. What be done to remove these print jobs?

Cancel the jobs in theprinterqueue.Select landscape or portrait image layout.

Set the printed image to colors or to grayscale.Adjust the settings to match the colors on thescreento the colors on the printed

sheet.11 On which two occasions is it most likely that a technician will have to perform a

cleanoperating systeminstallationbackuphas not been performed? (Choosetwo.)A user requiresaccessto a newprinter.

The existingoperating systemis corrupted.The existingsecuritysoftwarerequires upgrading.

Thecomputeris being moved to a differentnetwork.A new replacementhard driveis installed in acomputer.

___________________________________
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12 A technician wishes to boot acomputerusing a CD-ROM that contains a limitedoperating systemanddiagnosticWhere would the technician set the boot order

for the PC?MyComputer

ControlPanel

DeviceManagerBIOSStart Menu

________________________________13 Which protocol addssecurityto remote connections?

FTPHTTP

NetBEUIPOPSSH

_________________________________

14 Aworkstationis experiencing an error that is caused by suspected dirty RAMcontacts. Which two materials should used tocleanthe RAM module? (Choosetwo.)

cotton clothdistilled water

home vacuumcleanerisopropylalcohol

lint-free swabmildcleaningsolution

_________________________________15 A customer needs to purchase a new power supply for acomputer. What must

be considered when selecting anappropriate power supply?The power supplyconverts DC to AC.

The power supply has sufficient wattage to support all components inside thecomputer.

The power supply provides at least 800 V.The power supply must have both a P-8 and P-9 connector.

Showing 2 of 4 Next> Page:2

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5/19

What approach should a technician take when receiving a call from a stressedcustomer?

Ask the customer to telephone back when the customer is feeling less stressed.Ask the customer to hold, and then wait five minutes for the customer to calm

down.

Try to establish a rapport with the customer.Transfer the customer to a level-two technician who will ask the customer toexplain the problem again.

______________________________________________18

The current IP configuration of a small company is done manually and is time-consuming. Because of increasednetworkgrowth, a technician needs asimpler

way for IP configuration ofworkstations. Which service would simplify theworkstationIP configuration task?

APIPADHCP

DIPSICMP____________________________________________

19WhichWindowstool should be run before upgrading theoperating system?

ConvertFdisk

Msconfig NtbackupNtbackup

______________________20

Acomputertechnician needs to test the COM ports on some newcomputers.Whichdiagnostictool can help achievetask properly?

digitalportreaderloopback adapter

portscannernetworkanalyzer

___________________________________________21

Which type of cablestandarduses a 9-pin connector and supports data rates inexcess of 800 Mbps?

DB-9DB-25IEEE 1284

IEEE 1394aIEEE 1394b

________________________________________22

Why domobiledevicessuch aslaptopcomputers use speciallydesignedCPUs?
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.They consume less powerThey are smaller.They are lighter.

They require customized cooling mechanisms._________________________________________

23ABC Inc. decided to integrate redundancy by connecting multiplehard disks toduplicate the information they store.

Which type of adapter will need to be installed on theservers to accomplish thedesired redundancy?

NICWirelessNICUSB gateway

RAID adaptermultiple slavehard diskadapter

_____________________________________________24A call center technician answers a call from a frequent customer who is known tobe impatient and lacks experiencecomputers. The customer has an issue with anapplicationthat the call center supports. The customer informs the technician thatthe problem had been reported before but the original technician was rude, did notlisten, and did the problem. If the technician is confident that the problem can be

resolved by increasing the amount ofmemorycomputer, what should thetechnician do?

Tell the customer to install 1 GB of DDR2 PC2400 RAM.

Explain that the original technician is no good and thesupervisor will be told.Suggest that the customer purchase a newcomputer.Confirm the issues and give detailed instructions to solve the problem.

______________________________________________25

Anetworkadministrator is troubleshooting aserverthat keeps crashing. Whilemonitoring traffic to theserver, the administrator notices repeated, larger than

normal pings to theserver. What is the name of this type of attack?

multi-ping attackphishing

ping bombping of deathspoofing

zombie attack_________________________________________

26A user is reporting that a new externalhard driveis defective. Thelaptopwill allowaccessto thedriveat times, and will report that thedrivecannot be found. Upon
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7/19

an initial examination of thelaptop, it is discovered that the user USBdevicesconnected to thelaptop. What is the best quicksolutionto this problem?

Remove all the peripherals except thehard driveand observe the results.Move thelaptopto another location and observe the results.

Replace the power adapter and observe the results.Replace the USB hub and observe the results.FlashtheBIOSon thelaptopand observe the results.

_____________________________________________27

When installing theWindows XPoperating system, a technician is given a choiceof file systems to use. Ifsecurityrequirement, which file system should be

chosen?

FAT32HPFS

NFSNTFS_____________________________________________

28A customer is angry and calls to complain that the service scheduled on hiscomputertook longer than expected. technician reviews the work order andnotices that the service was performed by a new employee. How should the

technician respond?

Verify that thecomputeris working properly now.Listen to the complaint and then apologize for any inconvenience caused by the

lengthy service on thecomputer.Explain that the repair technician sent to perform the repair is inexperienced.Put the customer on hold until asupervisor is available.

___________________________________________29

When installing a service pack orsecuritypatches on anoperating system, whatshould be done toprotectthe system the event of a faulty or aborted installation?

Create a restore point.

Check the updates for the latest ones.Disable Automatic Updates to prevent interference with the currentoperation.

Test all aspects to ensure that the update is correct for theoperating system._________________________________________30

A technician isdesigning ahardwarepreventive maintenance plan for a company.Which strategy should be included the plan?

Avoid performing maintenanceoperations on plug and playdevicesthat are

controlled by theoperating system.
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8/19

Onlycleanequipment that is requested by the customer.Omit performing maintenanceoperations on components until the equipment

malfunction.Schedule and document routine maintenance tasks.

________________________________________

A smallbusinesshas used a high quality configurable flatbedscannertoscananumber ofphotographs to print as largeposters. However, the quality of the images printed as posters is poor. What

should the user do?

Replace the flatbedscannerwith an all-in-one device.Use OCRsoftwarewhenscanning thephotographs.

Save thescanned file in JPEG not TIFFformat.Increase the resolutionof thescanner.

________________________________________________32 Because of the potential for electric shock, which twocomputercomponents

should only be serviced by authorizedpersonnel? (Choose two.)

hard drivevideocard

power supplyCRT monitorink jetprinter

______________________________33 A technician has installed a newsoundcardin a PC but it is notoperating

correctly. Where should the technician investigatedriverproblems?

ComputerManagementDeviceManager

MyComputerSystem Tools

_______________________________________34

Whichnetworkdevice uses a MAC address table to segment thenetwork?

concentratorhub

PBXrouterswitch

____________________________________________35

ABC Company wants to configurelaptops to automatically power components offtoimprovebatterylife. Whichmanagementcontrolcan be used to accomplish

this?
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9/19

ACPIAMDUPSBIOS

PnPBIOS____________________________36

A technician has replaced a failing floppydrive. While testing the newdrive, thetechnician notices that the floppy light remains lit constantly. What is most likely

the cause of the problem?

The new floppydriveis faulty. The ribbon cable is installed incorrectly.

The jumper settings are set incorrectly for the floppydrive.The floppydrivehas been disabled in theBIOS.

________________________________37A company is expanding itsbusinessto other countries. All branchoffices must

remain connected to corporate headquarters at all times. Whichnetworktechnologyis required to support this requirement?

LANMANWAN

WLAN___________________________________

38An employee is receiving e-mail from unknownbanks asking for username andpasswordinformation. Which typesecurityattack is the employee experiencing?

adware

phishingTrojanhorse

virusworm

________________________________________39

A user has a motherboard with a ZIF socket. Which type of processor connectorcan the user add to this motherboard?DSPGPUPGAslot

__________________________________
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10/19

40 Which two typesof connectors can be found on DVI cables? (Choose two.)

3-pin15-pin24-pin

29-pin32-pin_____________________________________

41A newly purchasedscanneris not functioning as efficiently as expected. Which

step should a technician take toimproveperformance?

Downloaddriversandutilitiesfrom a userforumon the Internet.Downloaddriversandutilitiesfrom the manufacturer web site.

Reinstall thesoftwarethat came with thescanner.Buy a differentscanner.

42____________________________________________A company uses a singlecomputerto receive and test allWindowsupdates. When

the most recent update was installed, severalprogramsfailed. What is the firstcourse of action that a technician should attempt to remove the update?

Run a System Restore from the last restore point.Use the Add or RemoveHardwareapplet in theControlPanel to remove the

update.Restore the hard drivefrom the last systembackup.

Use theRecoveryConsole to restore theoperating system.

__________________________________________________ _43What should always be done prior to replacing components that are not hot-

swappable in alaptop?

Discharge all power that remains in thebattery.Place thelaptopin hibernate mode.

Unplug thelaptopand remove thebattery.Remove all PCcards and expansioncards.

__________________________________________________44 A homecomputerowner has a PC system that runsWindows XP. Forsecurity

reasons the owner has been using a local user account for a number of years. Theowner wishes to install a new piece ofsoftware, but the user account not have thenecessary permissions. Which type of account does the owner need to use to

install the newsoftware?

serveradministrator

root
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11/19

unlimited____________________________________

45 When aWindows XPcomputerhas completed the POST for each adaptercardthat has aBIOS, what is the next step

during the boot sequence?

BIOSreads the MBR.NTDETECT.COM is used to detect any installedhardware.

NTDLR reads theregistryfiles.The WINLOGON.EXEprogramis started.

______________________________________

4

46 Which power mode should be used by alaptopso that all the data is saved, alltheapplicationsthe user was working are left open, and there is no power used by

thelaptop?HibernateSuspend

Left on with no power modeSoft shutdown

____________________________________________47 Anetworktechnician receives an error that there is insufficient physicaldiskspace on an externaldriveto hold a aWindows XPcomputer. What is a possible

cause for the problem?

The technician lacks the file attribute rights to the file to copy it to the externaldrive.The externaldriveisformatted with a FAT 32 file system and the file is too large

for that file system.The file is a system file and will cause theoperating systemto fail if it is moved.The technician needs to add the file to theMasterFile System before trying to

move the file.________________________________________

48 Which three things should be investigated first when troubleshooting aprinter?(Choose three.)

equipment powercorrupt printdriverlow-ink warning

out of paperoperating systemcompatibility

firmware version___________________________________

49 What is the logical topology used for theEthernetarchitecture?
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12/19

bus

double ringextendedstarring

star_________________________________50

Acomputercanaccessdeviceson the samenetworkbut can notaccessdeviceson othernetworks. What is the probable cause of this problem?

The cable is not connected properly to the NIC.

Thecomputerhas an invalid IP address.Thecomputerhas an incorrect subnetmask.

Thecomputerhas an invalid default gateway address._____________________________________________

51 What is the purpose of an IRQ?Perform input/output between theCPUand peripherals.

Establish peer-to-peer communication betweendevicesandsoftware.Requestinformation from theCPU.

AccessthecomputerRAM for reading and writing.______________________________________

52 A user believes that a data file on aWindows XPcomputerhas been corrupted.Which utility can provide the best information about the data file?

Defrag

CHKDSKMSCONFIGREGEDIT.EXE

________________________________________53 A technician is having trouble withlaptops that keep overheating. What

preventive maintenance procedure can be performed on thelaptops to reduce thisproblem?

Regularly replace thelaptopbattery.

Encourage users to run thelaptopfrom thebatterymore often.Encourage users to run thelaptopfrom the AC adapter more often.

Remove andcleantheCPU.Cleanthe air vents.Replace the fan.

______________________________________________54 A technician wants to create a newpartitionon a new additionalhard drive.

Which tool should be used?Scandisk
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DiskManagementChkdskDefrag

DeviceManager________________________________________

55 A student enables file sharing on alaptopso that a friend canaccessmusicfiles. Which type of service is being configured?FTP

peer-to-peerTelnetDHCPDNS

_______________________________________56 Which protocol dynamically assigns IP addresses tonetworkdevices?

DHCPDNSICMPRARPTCP

___________________________57 The technician has been asked to upgrade theprinterdriverfor an oldprinter.

What is the best source for a newdriver?

manufacturer's websiteMicrosoft Update website

printerinstallationdiskWindowsDeviceManagerWindowshardwareprofiles

_______________________________________________58A homecomputeruser is trying to customize the powermanagementon a

computerusingWindows XP. However, the custom configuration is unsuccessful.What task must be completed to enable powermanagementto be configured?

ACPI powermanagementmust be enabled in theBIOSusing Administrative Tools

in theWindowsControlPanel.APM powermanagementmode must be configured in theBIOSbefore ACPI can

be used toenable powermanagement.APM powermanagementmode must be configured in theBIOSso thatWindows

XPcan be used to enable powermanagement.ACPI powermanagementmode must be enabled in theBIOSbeforeWindows XP

can be used to configure powermanagement._______________________________________

59 A technician is asked to set up onehard drivethat will support twooperating
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14/19

systems and will store data files in three separatedrivelocations. Whichpartitionsettings will support these requirements?

1 primary, 3active, 1extended, 2 logical

2 logical, 2active, 3extended

2 primary, 1active, 1extended, 3 logical3 primary, 1active, 2extended___________________________________________

60 What are three important considerations when installing aCPUon amotherboard? (Choose three.)

Antistatic precautions are taken.

TheCPUis correctly aligned and placed in the socket.TheCPUcontacts are firstcleaned with isopropylalcohol.

TheCPUheat sink and fan assembly are correctly installed.TheCMOSEPROMbatteryis removed prior to installing theCPU.

Maximum insertion force is applied to the load lever so theCPUis locked in place.______________________________________61 Which three benefits are gained bynetworkingcomputers? (Choose three.)

decreased need of personal training

fewer peripherals neededdecreasedcomputer-to-user ratio

lower cost licensingincreased user specialization

increased communication capabilities__________________________________________

62 A call center technician is on a call with a customer when a colleague indicatesthat there is something to discuss. What should the technician do?

Interrupt the customer and ask whether the customer would mind going on holdfor a few minutes.

Tell the customer that the call will be put on hold for a few minutes.Signal to the colleague to wait.

Mute the line to the customer while discussing the issue with the colleague._____________________________________

63 A customer is upset and wants to speak to a specific technician to resolve aproblem immediately. The requested technician is away from theofficefor the next

hour. What is the best way to handle this call?Refer the angry customer to asupervisor.

Advise the customer that the requested technician is out of theofficeand insist ontrying to resolve the problem.

Make an offer to help the customer immediately, and advise the customer thatotherwise the requested technician will call the customer back within two hours.Ignore the request for the specific technician by walking through a step-by-step
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15/19

process with the customer in an attempt to refocusthe customer and solve theproblem.

____________________________________64 Where inWindows XPcan the shutdown, hibernate, and standby modes be

configured?

Start >ControlPanel > Power Options

Start >ControlPanel > Administrative ToolsStart >ControlPanel > Power Modes

Start >ControlPanel > System____________________________

65 Which are three steps in the laserprintingprocess? (Choose three.)fusingwriting

skewingsprayingtransferringsublimating

___________________________66 What is the purpose of wearing an antistatic wrist strap?

to reduce the electrical charge to a harmless level in a monitor

toprotectthe user from any harmful electrical dischargeto equalize the electrical charge between the user and the equipment

to monitor the electrical charge that is generated between the user and the

equipment___________________________67 A tire store needs to print customer invoices using carbon copy paper so thatboth the store and the customer have a copy. What is the bestprintersolution?

dye-sublimationprinter

inkjetprinterthermalprinterimpactprinter

_____________________________68 Which two ports on alaptopallow connection orremovalof externaldevices,

such ashard drives orprinters, without powering off thecomputer? (Choose two.)DVI

FireWireserialUSBVGA

___________________________
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16/19

69 Which motherboard featurecontrols the amount of data that aCPUtransfers atone time?

pin grid array

front side bus

MMX instructionsread-onlymemory___________________________

70 A technician needs to free somehard diskspace in acomputer. Whichmanagementtool can help find files that can besafely deleted?

chkdskdefrag

diskcleanupdiskmanagement

fdisk

scandisk_________________________71 Refer to the exhibit. Which two port typesare shown in the graphic? (Choose

two.)modemnetworkparallel

serialUSB

__________________________________________72 All defaultWindows XPtools andutilitiesare installed on acomputer. The

technician discovered that a few otherWindowscomponents are still needed.Which procedure can accomplish this task?

Press Ctrl-Alt-Del. Choose TaskManager> Performance > Add/RemoveWindowsComponents

Open theWindows XPCD. Locate theWindowsComponents folder. Right click onComponent. Choose Install.

Right click on the Desk Top. Choose Properties > Settings > Add/RemoveWindowsComponents

Choose Start >ControlPanel > Add RemovePrograms> Add/RemoveWindowsComponents

..............................................

__________________
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17/19

:nissim TI -Essentials-Final-Exam-From-1-10

: :

- toboR revirD !!!!!!- 11 7

-TI -Essentials-Final-Exam-From-1-10-

-0.162.4.6_lieloseulb - + 23

: 0

21-02-201012:59AM

xoferiF

3.6 -Final

12

26-01-

201012:55AM

WinRAR

v3.90FINAL

(x32/x64)

21

21-08-200912:05AM

Ashampo

7

01-06-200906:2
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Practice 1 Answer 1-10