Managerial Effectiveness

Part II of

Training on Personal & Managerial Effectiveness

Thinks of self as BOSS

Follows Chain of

Command

Makes Decision ALONE

Hoards Informati

on

Masters ONE major DISCIPLIN

E

Thinks of self TEAM MEMBER

Deals with

anyone & everyone

Invites & Involve

others in Decision

Shares Informati

on

Masters MANY

DISCIPLINES

Who is MANAGER??

X X X X X

Role of a Manager

MANAGER

LEADER

ADMINISTRATOR COORDINATOR

SPECIALIST

TRAINER COMMUNICATOR

PROBLEM SOLVER

MOTIVATOR

Conceptual

CompetenciesMan – Management

Competencies

Technical

Competencies

Skill Types Needed1. Conceptual Skill : Ability to think analytically & achieve

integrated problem solving2. Human Skill : Ability to work well in cooperation with

others, emotional intelligence3. Technical Skill : Ability to apply expertise, do specific tasks

with proficiency

Realization of a GREAT ManagerMy

attitude

My behavio

r

Your attitude

Your behavio

r

AffectsAffects

Affects Affects

Self Awareness – Understand own moods and emotions

Self Management – Control over emotions,

think before act!

Self Motivation – use our emotions to guide towards

our goal, take initiative & persevereI UNDERSTAND

DEVELOP

Empathize – identify with and understand

other’s situation, feelings & motives, respond to emotions in meaningful manner

Relationship Management – Handling relationships, interacting with

People successfully and bring out collaboration

Intr

aper

son

alIn

terp

erso

nal

In the previous KSS we discussed about how to make ourselves effective INTRAPERSONALLY.

The shift is needed now to improve ourselves INTERPERSONALLY.

EMPATHYAbility to identify with and understand

another’s situation, feelings & motives. It also eliminates

misunderstanding, communication

errors and confusion

This facilitates working

relationships that produce creative

solutions.

Promote openness and help encourage others to share their

ideas more willingly.

Be a Supportive Listener

Help speaker clarify thoughts & Ideas

Keep your emotional

perspective

Avoid Negative Body Language

Use Positive Body Language

Improve your empathetic Skills

SYMPATHY versus EMPATHYSympathy is to convey a feeling of sorrow,

without necessarily relating, for what another person is feeling or going through.

Sympathy is AGREEING to person’s feelings

To empathize is to imagine oneself in the shoes of another and relate to how it feels to be in that certain situation.

Empathy is UNDERSTANDING person’s feeling with no interest in agreeing or disagreeing

Relationship Handling

This comes automatically by having mastered : - Self Awareness- Self Management- Self Motivation- Empathy

We need to bring these skills together to become

SOCIALLY INTELLIGENT

But, this all is not that easy as it sounds!!

12

CONFLICT

Definition of Conflict A situation in which someone

believes that his or her own needs have been denied.

“The goal of

organizational leadership is not to

eliminate conflict, but to

use it.”

“Conflict is a predictab

le social

phenomenon and should be channeled to useful

purposes

.”

Constructive Approach

Individuals have different objectives

There is an unhealthy level of competition

Their roles are not clearly defined

The workflow has been disrupted

There was a breakdown in communication

Is Conflict Always Bad?Good

Can help us develop ideas

Learn more about others

Improve relationships

Contribute to creativity

Lets us know there is need for change

BadCan erode

confidenceCan make us

resentful or frightened

Damage relationships

Cause concentration and work to suffer

Can make life unpleasant for everyone

When we get into arguments with people, the problem won’t be sorted until both parties feel that they have been treated fairly.

Grrrrr….. Grrrrr…..

To resolve the conflict, all parties have to

Understand

Work Together

Find a Solution

Techniques : Conflict Resolution

Collaborator

Compromiser

Accommodator

Controller

Avoider

WIN—WIN

LOOSE - WIN

LOSE—LOSE

WIN—LOSE

19

Tips for Managing Workplace ConflictBuild good relationships before conflict occurs

Do not let small problems escalate; deal with them as they arise

Respect differences

Listen to others’ perspectives on the conflict situation

Acknowledge feelings before focussing on facts

Focus on solving problems, not changing people

If you can’t resolve the problem, turn to someone who can help

Remember to adapt your style to the situation and persons involved

Impact of an Effective Manager

A Warmer, healthier, collaborative climate.Better involvement of subordinates in inviting

views & opinions.This helps build people their skills &

competencies.Constructive conflict handling.Adherence to Core Values.Effective performance feedback.A BEST PLACE TO WORK

MYTH#: Male managers are more likely to possess task-oriented abilities than are female mangers, whereas female managers are more likely to possess person-oriented skills than are male managers.

MYTH#: In order to maximize managerial effectiveness, men should be given the jobs that require task-oriented abilities and women should be given the jobs that require interpersonal skills.

MYTH#: Task-oriented skills are more important for leadership effectiveness than are person-oriented skills.

MYTH#: If women want to rise to the top levels of management, they need to be more like men.

Indira Nooyi Chanda Kochar

Kiran Mazumdar Shaw

Thank You

Happy Women’s Day