ppt on organistaion behaviour

8/13/2019 ppt on organistaion behaviour

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ORGANIZATIONAL BEHAVIOR


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Topics Covered

Definition of OB

What managers do?

Why study of OB ?

Where managers work?

Management Functions

Management Roles

Management Skills

Contributing disciplines to the OB field

Challenges and Opportunities for OB


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Organizational Behavior: Defined

A field of study that deals with the humanbehavior in organization. It is the analysis of

how people behave both as individuals and as

group in an organization and is becomingincreasingly important now-a-days to extract

the maximum output from employees. It also

studies the various aspects of an organization

that affect the human behavior like

organizational change, structure and culture.


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Why study of OB ?

OB helps individual to understand him as well as

others better.

To work as a team it is very important to understand

individual behavior of team members. OB is helpful to managers to understand their

employees better and to get efficient work done

from them.

OB helps in nourishing relations between employees.

OB focuses on improving productivity, reducing

absenteeism and turnover and increasing job

satisfaction and organization commitment.


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What managers do?

Managers are individuals who achieve goals

through other people

Managerial activities includes

Decision making

Allocating resources

Directing activities of others to achieve goals


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Where managers work?

(organization)

Organization is a consciously coordinated

social unit, composed of two or more people,

that functions on a relatively continuous basis

to achieve a common goal or a set of goals


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Management Functions (Henry Fayol)


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Planning

A process thatincludes

defining goals,establishingstrategy anddeveloping

plans to

coordinateactivities

Organizing

Determining

what tasks areto be done, who

is to do them,how the tasks

are to begrouped, who

reports to

whom andwhere decisionsare to be made

Leading

A function that

includesmotivatingemployees,

directing others,selecting the

most effectivecommunication

channels andresolvingconflicts

Controlling

Monitoringactivities to

ensure they arebeing

accomplished asplanned and

correcting any

significantdeviations


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Mintzbergs Managerial RolesInterpersonal Roles

Figurehead Symbolic head; required to perform a

number of routine duties of a legal or

social nature

Leader Responsible for the motivation and

direction of employees

Liaison Maintains a network of outside contacts

who provide favors and information

Informational Roles

Monitor Receives wide variety of information;

serves as a nerve centre of internal and

external information of the organization

Disseminator Transmits information received from

outsiders or from other employees to

members of the organization

Spokesperson Transmits information to the outsiders on

organizations plans,policies, actions and

results; serves as expert on organizationsindustry


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Decisional Roles

Entrepreneur Searches organization and its

environment for opportunities and

initiates projects to bring about change

Disturbance Handler Responsible for corrective action when

organization faces important, unexpected

disturbances

Resource Allocator Makes or approves significant

organizational decisions

Negotiator Responsible for representing the

organization at major negotiations


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Management Skills(Robert Katz)

Technical SkillsThe ability to apply specialized knowledge or expertise

Human SkillsThe ability to work with, understand and motivate other people, bothindividually and in groups

Conceptual SkillsThe mental ability to analyze and diagnose complex situations


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Challenges and Opportunities for OB

1. Responding to globalization

2. Managing workforce diversity

3. Improving quality and productivity

4. Responding to the labor shortage

5. Improving customer service

6. Improving people skills

7. Empowering people

8. Coping with Temporariness

9. Stimulation innovation and change

10. Helping employees balance work/life conflicts

11. Improving ethical behavior


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Challenges and Opportunities for

OB

1. Responding to globalization :a. Increased foreign assignments( challenge- different needs and attitudes ofworkforce ; opportunities- growth chance in foreign countries)

b. Working with people from different culture(working with employees, bosses from

different culture, what motivates you may not motivate them, your approach can

make them uncomfortable, it is important to understand their culture and religion

to work effectively with them.

c. Coping with anti capitalism backlash(growth is accepted in US, Canada, Australia

etc. but in France it is not so, because in France middle east law is totally different

for various categories for example a rich person violated some traffic rules there

and he was fines 217000 $. Mentality of those people is to soak rich.

d. Differentiation of labor cost(in Canada 6$ is minimum wage rate but in china it is30 cent, but American use Chinese products, clothes, electronics because these

are cheap, but Chinese managers cant work in advance countries due to high labor

cost and behavior of people.

e. Managing people during the war time(it is very difficult to manage work force

during war time because during war there is a fear all around and people may feel

difficult to work and perform during those circumstances. i.e. Arab countries.


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2. Managing workforce diversity

It means mixture of people. In India different

categories are working together and their

thinking and culture is totally different i.e. SC,ST,BC

EX-DEFENCE PERSONS DISABLED PERSONS

GENDER

AGE

CONTRACT BASIS/PERMANENT BASIS


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3. IMPROVING QUALITY AND PRODUCTIVITY:

It needs extensive employee involvement.

Quality maintenance Process reengineering


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4.Improving customer service

Example: John Abraham came to know At 10.00 pmthat his American express gold card has lost and he

requests to the bank on customer care line to issue anew one and he it could have been possible just

because of good customer care service because the

employees serving at customer care desk are fully

satisfied from job and are really helpful.


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5. Improving peoples skills

It is very challenging for manager to improve

peoples skills because resistance to change is

always there.


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6. Stimulating innovations of change

An organizations employees can be the

reason for innovation and change or can be

major block


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7. Coping with temporariness

Most of the managers work in the climate of temporariness.

Bank of Punjab, PNB employees are trained to use computers

but it was not a part of their job 20 years back.

Earlier assignment of jobs were permanent but now new

duties can be assigned any line.

Todays employees have to live with flexibility.

Ob helps in controlling and overcome the resistance tochange.


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8. Helping employees balance work-life conflicts

Employees want a job which gives themflexibility in work schedule. So that they can

manage work life conflicts.

Earlier timing was 8 hours a day from Mondayto Friday but now it has increased, which is

disturbing.

Ob helps managers to design workplace andjob that can help employees.


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9. Responding to labor shortage To get work from less employees is very

difficult but if a manager understand his

employees well then he can get all work donethrough less employees also, all he need is just

to understand behavior of his employees.


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10.Empowering people

To empower employees with the technical

know-hows


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11. Improving ethical behavior

Due to excessive pressure worker may break

rules and can be a part of questionable

activities. OB helps in managing their behavior

in this kind of situations.


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Organizational behaviour is an applied behavioural

science that is built on contributions from a number

of behavioural disciplines. The major areas are

psychology, sociology, social psychology,anthropology, and political science. Psychologys

contributions have been mainly at the individual or

micro level of analysis, while the other four

disciplines have contributed to our understanding ofmacro concepts such as group processes and

organization.

Contributing Disciplines to the OB

Field


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Contributing Disciplines to the OB

Field

Psychology

Learning

Motivation

Personality

Emotions

Perception

Training

Leadership effectiveness

Job satisfaction

Individual decision making

Performance appraisal

Attitude managementEmployee selection

Work design

Work stress

Individual

PsychologyThe science that seeks to

measure, explain and

sometimes change the

behavior of humans and

other animals


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Sociology

Group dynamics

Work teams

Communication

Power

Conflict

Intergroup behavior

Organization system

Formal organization theoryOrganizational technology

Organization change

Organizational culture

Group

Sociology

The study of people in

relation to their fellow

human beings


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Behavioral change

Attitude change

Communication

Group processes

Group decision

making

GroupSocial

Psychology

Social Psychology

An area within psychology that blends concepts from

psychology and sociology and that focuses on the

influence of people on one another


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Anthropology

Comparative values

Comparative attitudes

Cross cultural analysis

Group

Organizational culture

Organizationalenvironment Organization system

Anthropology

The study of societies to

learn about human beings

and their activities


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Political Science

Conflict

Intra organizational politics

Power

Organization system

Political Science

The study of the behavior

of individuals and groups

within a political

environment


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References

Book

Robbins Stephen P., Judge Timothy A., Sanghi

Seema; Organizational Behavior; Chapter 1; 13th

Edition; Page 6-30

Documents

ppt on organistaion behaviour