Ppt for Com Skills,Etiquette and Corporate Culture

8/2/2019 Ppt for Com Skills,Etiquette and Corporate Culture

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DEFINITION

COMMUNICATION IS THE TRANSFER OF

INFORMATION AND UNDERSTANDING FROM

ONE PERSON TO ANOTHER.IT IS A WAY OF

REACHING OTHERS WITH

FACTS,IDEAS,THOUGHTS AND VALUES.IT IS A

BRIDGE OF MEANINGS AMONG PEOPLE SO

THAT THEY CAN SHARE WHAT THEY FEEL ANDKNOW.


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TYPES OF COMMUNICATION

VERBAL

VOCAL

VISUAL


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6 CS OF GOOD COMMUNICATION

CLEAR

CONCISE

CORRECT COMPLETE

COURTEOUS

CONCRETE


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CASE STUDY 1

A Vice President of a company asked his

secretary to call an urgent meeting of all the

managers.But the VP was surprised to find

that the meeting had been fixed for the next

morning.

URGENT ???


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CASE STUDY 2

The Chief Power Engineer 12 July 2010

An international conference on power generation

which would be of great interest to us is beingheld in Chennai.The enclosed brochure showsthat the technical information to be presented inthe conference would be of great help in ourupcoming projects.The total cost will be around

Rs 13000/-.I am informing you about theconference now,so that you can take a decision intime for me to make necessary arrangements.


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Vinay Prasad 13 July,2010

Thanks for informing me about the conferencein Chennai.I will certainly attend it.Please

make all the necessary arrangements for me

as suggested in your memo.

Ashok Jha


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Analyse the above situation.See what has

happened.Why?


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CAUSES OF COMMUNICATION

DIFFICULTIES


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COMMUNICATION FAILURES CAN

CAUSE


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BEST COMMUNICATION PRINCIPLES

The real communication is the message

received,not the message intended.

Communication is a two way street-we have

to give as well as gather


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PURPOSE OF COMMUNICATION

INFORM

PERSUADE


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COMMUNICATION TO INFORM

Farming provides most of the food we eat.Ourchief food crops are cereals or grains.Cereals

include maize,rice and wheat.We also grow

barley and gram.


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COMMUNICATION TO PERSUADE

Now your dream home is just a step away

from being a reality.Simply get an HSBC Home

Loan and choose from a range of highly

flexible repayment options,based on your

convenience.


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ELEMENTS OF COMMUNICATION

MESSAGE

SENDER

ENCODING

CHANNEL

RECEIVER

DECODING

ACTING

FEEDBACK


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7 POSITIVE PRINCIPLES FOR CO-

OPERATIVE COMMUNICATION

Soften the yous to avoid sounding pushy

Focus on the solution,not the problem

Turn cants into cans

Take responsibility- dont lay blame

Say what you do want,not what you dontwant.

Focus on the future,not the past.

Share information,rather than argue or accuse


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CASE STUDY 3

Identify the three sources of Mr Basus

information.

Discuss the main filter involved in this case.

What should Mr Basu have done to avoid the

misunderstanding?

Who is to blame for this communication

gap?Why?


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ORGANISATIONAL COMMUNICATION

IMPORTANCE OF COMMUNICATION IN

MANAGEMENT

IMPORTANT FUNCTIONS OF MANAGING

NEED FOR COMMUNICATION IN

MANAGEMENT

CORPORATE COMMUNICATION

WHY MANAGERS NEED COMMUNICATION

SKILLS


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ETIQUETTE

DEFINITION

Conventional rules of social behaviour orprofessional conduct.These are unwritten

rules,which act as norms to be observed by all

professionals who work as a team in a

particular company or department.They mean

the fundamental rules that get business done.


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BASIC RULES OF ETIQUETTE

INTRODUCTION

TELEPHONE CALLS BUSINESS DINING

INTERACTION WITH FOREIGN CLIENTS

INTER-PERSONAL BUSINESS ETIQUETTE


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LANGUAGE SKILLS FOR EFFECTIVE

COMMUNICATION

UNDERSTAND THE BASICS OF CORRECT

ENGLISH

KNOW WHEN YOU GO WRONG

LEARN PECULIARITIES OF ENGLISH USAGE

WRITE ENGLISH CORRECTLY

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Ppt for Com Skills,Etiquette and Corporate Culture