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PPRNet2014 Annual Meeting
©PPRNet 2014
PRE-CONFERENCE WORKSHOP
PPRNet 101
PPRNet2014 Annual Meeting
©PPRNet 2014
INTRODUCTIONS
• Who you are
• Why you are here
• What you hope to learn
PPRNet2014 Annual Meeting
©PPRNet 2014
WORKSHOP GOALS
• To (begin to) answer the question: “How can I maximize the benefit of PPRNet in my practice?”
– Introduce (or reintroduce) PPRNet and its mission– Provide an overview of PPRNet reports– Share examples of how practices use PPRNet
reports to achieve recognition and/or incentives– Allow time for participants to use reports and
network with one another
PPRNet2014 Annual Meeting
©PPRNet 2014
AGENDA
1:00pm-1:15pm IntroductionsVanessa Congdon
Andrea Wessell
1:15pm-1:30pm What is PPRNet? Andrea Wessell
1:30pm-2:00pm PPRNet Performance Reports and FAQs Vanessa Congdon
2:00pm-2:30pmUsing PPRNet Tools for Recognition and
Incentive ProgramsAndrea Wessell
2:30pm-2:45pm Break
2:45pm-3:00pmRecognition/Incentive Programs,
continuedAndrea Wessell
3:00pm-3:15pmPPRNet Top 10 List for Quality
ImprovementAndrea Wessell
3:15pm-4:00pmOpen Session
Demonstrations, Follow-up DiscussionsAll Participants
PPRNet2014 Annual Meeting
©PPRNet 2014
REVISE AGENDA?
1:00pm-1:15pm IntroductionsVanessa Congdon
Andrea Wessell
1:15pm-1:30pm What is PPRNet? Andrea Wessell
1:30pm-2:00pm PPRNet Performance Reports and FAQs Vanessa Congdon
2:00pm-2:30pmUsing PPRNet Tools for Recognition and
Incentive ProgramsAndrea Wessell
2:30pm-2:45pm Break
2:45pm-3:00pmRecognition/Incentive Programs,
continuedAndrea Wessell
3:00pm-3:15pmPPRNet Top 10 List for Quality
ImprovementAndrea Wessell
3:15pm-4:00pmOpen Session
Demonstrations, Follow-up DiscussionsAll Participants
PPRNet2014 Annual Meeting
©PPRNet 2014
WHAT IS PPRNET?
“A practice-based learning and research organization designed
to improve health care in its member practices and elsewhere
in the United States.”
PPRNet2014 Annual Meeting
©PPRNet 2014
WHAT IS PPRNET?
• Primary (care) Practices Research Network
• A virtual network of primary care practice teams and researchers that aims to:– Turn EHR data into actionable information for
clinicians and practice staff– Empirically test theoretically sound primary care
quality improvement interventions– Disseminate interventions that improve primary
health care
PPRNet2014 Annual Meeting
©PPRNet 2014
“Blur the distinction between quality improvement and
research”
PPRNET AIMS TO…
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNET: PRIMARY CARE PRACTICE-BASED RESEARCH AND
LEARNING NETWORK
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNET
Agency for Healthcare Research and Quality Center for Primary Care Practice-Based Research and Learning
– Answer questions relevant to practice– Disseminate findings
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNET RESEARCH
• Primary Care-Relevant Questions– “Preventive Services Delivery in Patients With Chronic
Ilnesses: Parallel Opportunities Rather Than Competing Obligations”
– “Learning from Primary Care Meaningful Use Exemplars”
• Translating Research into Practice (TRIP) Interventions– Impact studied across a variety of clinical areas
• Prevention, chronic disease management, acute care and medication safety
– A-TRIP, C-TRIP, SO-TRIP, MS-TRIP, AM-TRIP, CKD-TRIP…
PPRNet2014 Annual Meeting
©PPRNet 2014
PRACTICE SPOTLIGHT: NEW LONDON FAMILY MEDICINE
PPRNet2014 Annual Meeting
©PPRNet 2014
DISSEMINATING “LESSONS LEARNED”
• Ongoing PPRNet Activities– Annual meetings– Monthly webinars– Listserv– Social media
• Publications • Presentations
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNET PERFORMANCE REPORTS
Practice-Level Performance Report Patient & Provider- Level Report
PPRNet2014 Annual Meeting
©PPRNet 2014
CLINICAL PRACTICE QUALITY MEASURES
MEASURE CONDITION#
Diabetes Mellitus 12
Cardiovascular Disease 17
Women’s Health Care 2
Cancer Screening 3
Immunizations 8
Mental Health & Substance Abuse 6
Respiratory Disease 4
Medication Safety 15TOTAL: 67
PPRNet2014 Annual Meeting
©PPRNet 2014
PRACTICE PERFORMANCE REPORT
67 Quality Indicators
3 Summary Measures
SPC Methodology
Time trends – Monthly over 2 years
Comparison with PPRNet benchmark (ABC)
Comparison with national benchmarks (when available)
PPRNet2014 Annual Meeting
©PPRNet 2014
PATIENT-LEVEL REPORT (PLR)
Excel Spreadsheet with 78 tabs:• PPRNet Switchboard• Practice Performance on Individual Measures• Provider Performance on Individual Measures• Patient Registry• PPRNet Measure Groupings (8 tabs)• Patient Lists of those not meeting criteria for
each of 67 Individual Measures
Same indicator criteria as practice report All “active” patients ≥ 3 months age
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNET SWITCHBOARD
PPRNet2014 Annual Meeting
©PPRNet 2014
PRACTICE PERFORMANCE ON INDIVIDUAL MEASURES
PPRNet2014 Annual Meeting
©PPRNet 2014
PROVIDER PERFORMANCE ON INDIVIDUAL MEASURES
PPRNet2014 Annual Meeting
©PPRNet 2014
PATIENT REGISTRY
PPRNet2014 Annual Meeting
©PPRNet 2014
CMS MU CQM
PPRNet2014 Annual Meeting
©PPRNet 2014
CMS ACO CQM
PPRNet2014 Annual Meeting
©PPRNet 2014
USPSTF RECOMMENDATIONS
(GRADE A AND B)
PPRNet2014 Annual Meeting
©PPRNet 2014
CDC ADVISORY COMMITTEE ON IMMUNIZATION PRACTICES
RECOMMENDATIONS
PPRNet2014 Annual Meeting
©PPRNet 2014
NIAAA ALCOHOL SCREENING AND INTERVENTION RECOMMENDATIONS
PPRNet2014 Annual Meeting
©PPRNet 2014
CDC GET SMART TREATMENT GUIDELINES
FOR URI’S
PPRNet2014 Annual Meeting
©PPRNet 2014
CMS PQRS CQM GROUPINGS
PPRNet2014 Annual Meeting
©PPRNet 2014
PQRS DM TABAll Pts 18-75 with
DM
PPRNet2014 Annual Meeting
©PPRNet 2014
PQRS DM LIST
PPRNet2014 Annual Meeting
©PPRNet 2014
ACC/AHA CHOLESTEROL GUIDELINES FOR ASCVD RISK
REDUCTION
PPRNet2014 Annual Meeting
©PPRNet 2014
ACC/AHA CHOLESTEROL GUIDELINES FOR ASCVD RISK REDUCTION
HIERARCHICAL STATIN BENEFIT GROUPS
ADULTS >=21 years old
• Diagnosis of ASCVD (CHD or Atherosclerosis)
• Highest LDL-C >=190 mg/dL
• Diagnosis of Diabetes Mellitus; age 40-75 yr
• Estimated 10-yr ASCVD Risk >=7.5% age 40-75
yrs
PPRNet2014 Annual Meeting
©PPRNet 2014
ACC/AHA CHOLESTEROL GUIDELINES FOR ASCVD RISK REDUCTION
ESTIMATED 10-YR ASCVD RISK EQUATIONS
Age
Sex
Race
Total Cholesterol
HDL-CSystolic BP
Hypertension Dx
Diabetes Mellitus
Dx Smoking Status
Systolic BP
Hypertension Dx
Diabetes Mellitus Dx
Smoking Status
PPRNet2014 Annual Meeting
©PPRNet 2014
Q: WHAT DATA ARE USED FOR CALCULATING PERFORMANCE?
PPRNet2014 Annual Meeting
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A (PART 1): REPORT GUIDE DETAILS DATA SOURCE FOR EACH MEASURE
PPRNet2014 Annual Meeting
©PPRNet 2014
A (PART 2): PPRNET MEASURES ARE NOW ALIGNED WITH MEANINGFUL USE CLINICAL
QUALITY MEASURES
• Applies to some new measures (ie, eye exam in patients with diabetes) and new categories (ie, ACO CQMs)
• Identifiers (ie, CMS id, NQF # or PQRS id) cited in reports
PPRNet2014 Annual Meeting
©PPRNet 2014
HOW DO I UPLOAD MY DATA EXRACT AND ACCESS MY REPORTS?
https://pprnetportal.musc.edu/
PPRNet2014 Annual Meeting
©PPRNet 2014
NEW DATA EXTRACT
• PP users will be migrating to a new extract process for October reports
• McKesson support for prxtract ends in October
• The MUSC OCIO has worked with us to develop a “vendor neutral” extraction process
• New reports will include patient identifiers!
PPRNet2014 Annual Meeting
©PPRNet 2014
SUMMARY: PPRNET REPORTS IN PRACTICE
• Evaluate performance over time• Identify patients overdue for care• Engage, motivate, and incentivize practice team• Demonstrate quality of care for quality recognition
and incentive programs
PPRNet2014 Annual Meeting
©PPRNet 2014
QUESTIONS
• To (begin to) answer the question: “How can I maximize the benefit of PPRNet in my practice?”
– Introduce (or reintroduce) PPRNet and its mission– Provide an overview of PPRNet reports– Share examples of how practices use PPRNet
reports to achieve recognition and/or incentives– Allow time for participants to use reports and
network with one another
PPRNet2014 Annual Meeting
©PPRNet 2014
USING REPORTS FOR RECOGNITION AND INCENTIVE
PROGRAMS
PPRNet2014 Annual Meeting
©PPRNet 2014
RECOGNITION AND INCENTIVE PROGRAMS
• PPRNet practices use reports for a variety of local and national quality recognition and pay for performance programs
• During this session, we will highlight: – NCQA Patient-Centered Medical Home– CMS Physician Quality Reporting System
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNET 101: GLOSSARY
• NCQA• PCMH• CMS• PQRS• ABFM• PLR• SQUIDWhat is your experience with these recognition programs?
How has your practice benefited from recognition?
PPRNet2014 Annual Meeting
©PPRNet 2014
NCQA PCMH 2014 STANDARDS
• Published in March 2014 (must be used by March 2015)• Revisions to align with MU Stage 2, reflect PCMH
evidence base and from stakeholder input• Major edits in the areas of:
• Care management of high-need populations• Team-based care• Focus on triple aim domains (patient experience, cost, clinical
quality)• Sustaining transformation• Integration of behavioral health
PPRNet2014 Annual Meeting
©PPRNet 2014
NCQA PCMH 2014 Content and Scoring(6 standards/27 elements)
1: Enhance Access and Continuity A. *Patient-Centered Appointment AccessB. 24/7 Access to Clinical AdviceC. Electronic Access
Pts4.53.52
10
2: Team-Based CareA. Continuity B. Medical Home Responsibilities C. Culturally and Linguistically Appropriate
Services (CLAS) D. *The Practice Team
Pts32.5
2.54
12
3: Population Health Management A. Patient Information B. Clinical Data C. Comprehensive Health AssessmentD. *Use Data for Population ManagementE. Implement Evidence-Based Decision-
Support
Pts3445
4
20
4: Plan and Manage Care A. Identify Patients for Care ManagementB. *Care Planning and Self-Care SupportC. Medication ManagementD. Use Electronic PrescribingE. Support Self-Care and Shared Decision-Making
Pts44435
20
5: Track and Coordinate CareA. Test Tracking and Follow-UpB. *Referral Tracking and Follow-UpC. Coordinate Care Transitions
Pts666
18
6: Measure and Improve PerformanceA. Measure Clinical Quality PerformanceB. Measure Resource Use and Care CoordinationC. Measure Patient/Family ExperienceD. *Implement Continuous Quality Improvement E. Demonstrate Continuous Quality ImprovementF. Report PerformanceG. Use Certified EHR Technology
Pts3344330
20*Must Pass Elements
Scoring Levels Level 1: 35-59 points.Level 2: 60-84 points.Level 3: 85-100 points.
PPRNet2014 Annual Meeting
©PPRNet 2014
• Element 2D: The Practice Team• The practice uses a team to provide a range of patient
care services by:1. Defining roles for clinical and nonclinical team members 2. Identifying practice organizational structure and staff
leading and sustaining team based care3. Having regular patient care team meetings or a
structured communication process focused on individual patient care*
4. Using standing orders for services5. Training and assigning members of the care team to
coordinate care for individual patients
(continued)
PCMH 2: TEAM-BASED CARE
PPRNet2014 Annual Meeting
©PPRNet 2014
6. Training and assigning members of the care team to support patients/families/caregivers in self-management, self-efficacy and behavior change
7. Training and assigning members of the care team to manage the patient population
8. Holding regular team meetings addressing practice functioning
9. Involving care team staff in the practice’s performance evaluation and quality improvement activities
10. Involving patients/families/caregivers in quality improvement activities or on the practice’s advisory council
PCMH 2: TEAM-BASED CARE
PPRNet2014 Annual Meeting
©PPRNet 2014
• PPRNet Improvement Model as background
• Build team meeting agendas based on PPRNet reports, webinars or network meeting topics
• Use plans for Element 3D (Population Management) or 4A (Care Management and Support) to document responsibilities for team-based care
PPRNET TOOLS
PPRNet2014 Annual Meeting
©PPRNet 2014
• Element 3D: Use Data for Population Management (MUST PASS)
• At least two different preventive care services• At least two different immunizations• At least three different chronic or acute care
services• Patients not recently seen by the practice• Medication monitoring or alert
PCMH 3: PLAN AND MANAGE CARE
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNet Patient-level Report (PLR) includes lists of patients:
• With specific diagnoses• Needing preventive services,
including immunizations• Requiring clinician review or action• Taking specific medications
PCMH 3: PLAN AND MANAGE CARE
PPRNet2014 Annual Meeting
©PPRNet 2014
• Add narrative describing who does what
• Save examples of letters or chart flags
• Pick 2-3 areas to work on every quarter to “complete” all in 12 months
PPRNET TOOLS
PPRNet2014 Annual Meeting
©PPRNet 2014
• Element 4A: Identify Patients for Care Management • Systematic process and criteria for identifying
patients who may benefit from care management The process includes consideration of the following:1. Behavioral health conditions
2. High cost/high utilization
3. Poorly controlled or complex conditions
4. Social determinants of health
5. Referrals by outside organizations (e.g., insurers, health system, ACO), practice staff or patient/family/caregiver
6. The practice monitors the percentage of the total patient population identified through its process and criteria*
PCMH 4: CARE MANAGEMENT AND SUPPORT
PPRNet2014 Annual Meeting
©PPRNet 2014
• Performance Reports • Use Summary Quality Index (SQUID)
as marker of “poorly controlled or complex conditions” – Define your practice’s target SQUID
• Patients that fall below this = patients that may benefit from care management
– Use a screen shot of PLR to document the number of patients that fall into this category
– Track this number (and % of total patients) – Design and implement care management
plan for Element 4B (MUST PASS)
PCMH 4: CARE MANAGEMENT AND SUPPORT
PPRNet2014 Annual Meeting
©PPRNet 2014
PCMH 6: MEASURE AND IMPROVE PERFORMANCE
“The practice uses performance data to identify opportunities for improvement and acts to improve clinical quality, efficiency and patient experience.”
A.Measure Clinical Quality PerformanceB. Measure Resource Use and Care Coordination
C.Measure Patient/Family Experience
D.*Implement Continuous Quality Improvement
E. Demonstrate Continuous Quality Improvement
F. Report Performance
G.Use Certified EHR Technology
PPRNet2014 Annual Meeting
©PPRNet 2014
PCMH 6: MEASURE AND IMPROVE PERFORMANCE
• Element 6A: Measure Clinical Quality Performance
• At least annually, the practice measures or receives data on: – At least 2 immunization measures– At least 2 other preventive care
measures– At least 3 chronic or acute care
clinical measures– Performance data stratified for
vulnerable populations (to assess disparities in care)
PPRNet2014 Annual Meeting
©PPRNet 2014
PCMH 6: MEASURE AND IMPROVE PERFORMANCE
• Element 6D: Implement Continuous Quality Improvement (MUST PASS)
• Ongoing QI process that includes regular review of performance data and evaluation of performance against goals or benchmarks to: – Set goals and analyze at least 3 CQM from A– Act to improve at least 3 CQM from A– Set goals and analyze at least 1 measure from B– Act to improve at least one measure from B– Set goals/analyze at least 1 patient experience measure from C– Act to improve at least one patient experience measure from C– Set goals and address at least one identified disparity in
care/service for identified vulnerable populations
PPRNet2014 Annual Meeting
©PPRNet 2014
PCMH 6: MEASURE AND IMPROVE PERFORMANCE
• Element 6E: Demonstrate Continuous Quality Improvement
• Ongoing effort of assessing, improving and reassessing
• Emphasis on ongoing QI to demonstrate that practice has gone beyond setting goals – Measuring effectiveness of actions it takes to improve
measures selected in D– Achieving improved performance on at least 2 CQM– Achieving improved performance on one utilization or care
coordination measure– Achieving improved performance on at least one patient
experience measure
PPRNet2014 Annual Meeting
©PPRNet 2014
PCMH 6: MEASURE AND IMPROVE PERFORMANCE
• Element 6F: Report Performance• Results reflect care provided to all patients in the
practice, not only patients covered by a specific payer and shares:– Individual clinician performance results with the practice– Practice-level performance results with the practice– Individual clinician or practice-level performance results
publicly– Individual clinician or practice-level performance results
with patients
PPRNet2014 Annual Meeting
©PPRNet 2014
• Use PPRNet reports to show how your practice measures clinical quality performance, implements QI, demonstrates QI and reports performance across:– Clinical processes
– Clinical outcomes
PCMH 6: MEASURE AND IMPROVE PERFORMANCE
PPRNet2014 Annual Meeting
©PPRNet 2014
MORE ON PPRNET RESEARCH AND PCMH SATURDAY…
• Engaging patients in upcoming and planned projects as part of the “Practice Team” element
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©PPRNet 2014
OTHER PCMH EXAMPLES
• What other ways have you applied PPRNet tools to PCMH work?
• How has your practice benefited from PCMH recognition?
PPRNet2014 Annual Meeting
©PPRNet 2014
BREAK
PPRNet2014 Annual Meeting
©PPRNet 2014
CMS PHYSICIAN QUALITY REPORTING SYSTEM (PQRS)
“A reporting program that uses a combination of incentive payments and payment adjustments to
promote reporting of quality information by eligible professionals (EPs).”
• Evolved from the Physician Quality Reporting Initiative (PQRI)
• Aims to reach 50% of EPs by 2015
PPRNet2014 Annual Meeting
©PPRNet 2014
PQRS
• Is this “old news”?
• Have you used PPRNet reports for this program in the past?
PPRNet2014 Annual Meeting
©PPRNet 2014
PQRS INCENTIVES/ADJUSTMENTS
• 2014: +0.5% of total estimated allowed charges for Medicare Part B Physician Fee Schedule during reporting period
• 2015: -1.5% based on 2013 participation• 2016-: -2% based on 2014 participation
• Additional +0.5% incentive with Maintenance of Certification Program participation
PPRNet2014 Annual Meeting
©PPRNet 2014
PQRS REPORTING MECHANISMS
• Claims
• Registry
• Qualified Clinical Data Registry (QCDR)
• Certified EHR Technology
• Group Practice Reporting Options
Stay tuned – PPRNet
will apply for 2015!
PPRNet2014 Annual Meeting
©PPRNet 2014
TAB IN PPRNET PLRAll Pts 18-
75 with DM
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNet2014 Annual Meeting
©PPRNet 2014
• PQRS is pay for reporting• See note regarding > 0% requirement for
full sample
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNet2014 Annual Meeting
©PPRNet 2014
USING PPRNET REPORTS FOR PQRS
• For 2014, use October 2014 PLR to fill out ABFM registry/report to CMS– ABIM diplomates, check PQRS page for other
registry options ($)
• For 2015, look for news of PPRNet becoming a Qualified Clinical Data Registry– More tomorrow!
PPRNet2014 Annual Meeting
©PPRNet 2014
PHYSICIAN COMPAREhttp://www.medicare.gov/physiciancompare/
PPRNet2014 Annual Meeting
©PPRNet 2014
PPRNET’S “TOP 10” LIST FOR QUALITY IMPROVEMENT
PPRNet2014 Annual Meeting
©PPRNet 2014
1. Identify a Clinician Leader
PPRNet2014 Annual Meeting
©PPRNet 2014
2.Use PPRNet reports to identify opportunities for improvement and monitor progress.
PPRNet2014 Annual Meeting
©PPRNet 2014
3. Select a limited number of priorities for improvement and build on incremental
successes
PPRNet2014 Annual Meeting
©PPRNet 2014
4. Adopt standing orders and have all staff function at the top of their licenses
PPRNet2014 Annual Meeting
©PPRNet 2014
5. Educate staff members as needed for their expanded roles
PPRNet2014 Annual Meeting
©PPRNet 2014
6. Hold regular practice “PPRNet meetings”
PPRNet2014 Annual Meeting
©PPRNet 2014
7. Use HM broadly and establish a practice goal to “get the red out”
PPRNet2014 Annual Meeting
©PPRNet 2014
8. Use PPRNet patient-level reports (PLRs) for patient case management and/or outreach.
PPRNet2014 Annual Meeting
©PPRNet 2014
9. Provide staff incentives for achieving improvement goals.
PPRNet2014 Annual Meeting
©PPRNet 2014
10. Participate in PPRNet projects and attend PPRNet meetings.
PPRNet2014 Annual Meeting
©PPRNet 2014
OPEN SESSION
“MAKING THE MOST” OF PPRNET
PPRNet2014 Annual Meeting
©PPRNet 2014
RECAP
• First time attendees, how many new acronyms have you learned today?
• “Refresher” attendees, what new thing(s) did you learn?
PPRNet2014 Annual Meeting
©PPRNet 2014
RECAP
• To (begin to) answer the question: “How can I maximize the benefit of PPRNet in my practice?”
– Introduce (or reintroduce) PPRNet and its mission– Provide an overview of PPRNet reports– Share examples of how practices use PPRNet
reports to achieve recognition and/or incentives– Allow time for participants to use reports and
network with one another
PPRNet2014 Annual Meeting
©PPRNet 2014
OPEN SESSION
• Use your reports! Talk to each other!
– Identify patients for NCQA PCMH population management or care management standards
– Identify 1 or 2 areas for improvement from your practice report
PPRNet2014 Annual Meeting
©PPRNet 2014
AGENDA
5:30 pmHappy Hour
Rooftop at Vendue Inn, 19 Vendue Range
7:00 pmPresenters Dinner (Invitation only)
Blossom, 171 East Bay Street
Friday, August 22, 2014
7:15 am Breakfast & Registration
8:00 am Welcome
8:15 amPlenary: Improving the Quality of Primary Care
Through "Meaningful" EHR Use
PPRNet2014 Annual Meeting
©PPRNet 2014
FOLLOW-UP NEEDS ASSESSMENT
• Webinar topic suggestions