ICT FOR ACCOUNTABILITY

Social Development and ICT

Unit

The World Bank

Merrick Schaefer- ICT Unit

Rosa Maria Martinez- Social Development

October 6, 2011 | Lagos, Nigeria

WHO WE ARE?

ICT FOR SOCIAL

ACCOUNTABILITY TEAM

THE WORLD BANK

Merrick Schaefer

• Project Manager for ICT4D Projects for the World Bank

• Worked on the UNICEF Innovations Team for 5 years doing

projects in Uganda, Malawi, Turkey, Zambia, etc

• Was a software developer for 10 years prior to that, focusing

mostly on the web.

Rosa Maria Martinez

• Human Geographer of the University of California, Berkeley,

USA.

• Crime and Violence in urban spaces focusing on geo-reference

hot spots of crime.

• Previous experience working with Crime Observatories in

Colombia doing analysis of armed conflict dynamics.

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About today’s meeting…

Introduction to the programmatic area the pilots fall under

Overview of pilot projects (Health, Agriculture, Violence Prevention and Urban Upgrading).

Overview of the software development process

The process of how to bid on these projects

Questions, comments and conversation: Any questions you have or comments on how we can improve the pilots based on your experience within the local context.

Learn about the ICT community in Lagos

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SOCIAL ACCOUNTABILITY

CITIZEN REPORTING

Projects Background

Violence Prevention and Urban

Upgrading in Benin City

HEALTH AGRICULTURE

Fadama

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Social Accountability

Definition:

Improving the public’s ability to hold political leaders & administrators accountable for these results.

Principles

Information: accessible, meaningful, two-way

Influence: decision making, expenditure priorities, outreach approaches etc

Scrutiny: results, grievances, and malfeasance

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Social Accountability

Stakeholders

Citizens

Service providers*

Political leaders

* eg. facilities, hospitals, sub-contractors

PILOT PROJECTS

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HEALTH

Development of an ICT based system to

enhance 3rd party verification by the

health services beneficiaries at clinic

level.

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HEALTH

A SMS based tool for mother’s groups to

respond to surveys and complain about

problems.

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HEALTH PILOT

BACKGROUND OF THE

PILOT PROJECT

HOW THE SYSTEM WILL

WORK?

APROACHES AND

ACTIVITES

Challenges of the

Nigerian health system.

NSHPIC project aims to

improve accountability.

Facilities will receive

payments on the basis of

performance as measured

by a LGA Score Card

calibrated to community

perception surveys and

multiple systems of

verification, including third

party validation procedures

that involve end

beneficiaries.

States and LGA’s will

receive payments on the

basis of a set of

Disbursement Linked

Indicators (DLIs).

Develop a mobile

phone based tool that will

allow beneficiaries of

health services to provide

feedback on the quality

of the services

Integrate the

incoming data into the

M&E framework being

used to administer the

PBF program in Nigeria.

The reports will be used

for cross-verification

purposes aligned to

identify issues with the

data reported by the

clinics.

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AGRICULTURE

FADAMA

Develop an ICT based system to enhance the

reporting mechanism between Fadama

Associations Groups (FAG), Fadama Community

Association as well as with State and Federal

levels Project Implementation Unit (PIU).

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AGRICULTURE

FADAMA

A SMS tool to let local Farmer’s Organizations

answer satisfaction surveys and follow-up

questions from the State government.

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AGRICULTURE – FADAMA PILOT

APROACHES AND ACTIVITES

Develop a mobile phone based tool that will

allow FAGs to provide feedback on funding and

services provided by the Fadama project

Create a web based dashboard displaying

actionable information and tools for the State Level

and federal levels PIU

Utilize SMS to push relevant local weather

information to the farmers’ groups as an

incentivization for participation.

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VIOLENCE PREVENTION AND URBAN UPGRADING

Enhance the policy making process for crime and

violence prevention and urban upgrading in Benin City,

the capital of Edo State (Nigeria);

Transfer technology and build local capacity to improve

the quality of governance and accountability in Benin

City.

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VIOLENCE PREVENTION AND

URBAN UPGRADING

A detailed LGA level map with crime data and

infrastructure data on it. A mobile tool for

community reporting of problems.

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VIOLENCE PREVENTION AND URBAN UPGRADING

BACKGROUND OF THE PILOT PROJECT APROACHES AND ACTIVITES

Benin City suffers of high crime rates

and lack of infrastructure

South-South exchange in Benin City.

July 4-8, 2011. Participants from

Colombia, Jamaica, South-Africa, Kenya,

Lagos-Nigeria.

Different models of how to address

crime and violence in urban settlements

using ICT approaches Policy makers in

Edo State asked for help in developing a

system that address both violence

prevention and urban upgrading.

Follow-up discussions with the Edo

State government.

Creating a public domain

multilayer map of the Egor Local

Government Area in Benin City that

visualizes data of basic infrastructure

and crime and violent events

Transfer the capacity and skills to

maintain and replicate such maps by

adopting free open source geospatial

tools and online web mapping using

Open Street Maps

Community Mapping Process

Develop a crowd sourcing mechanism to

allow citizens to report on the crime

and violence events observed or

experienced to enable real time

information gathering.

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TECHNOLOGICAL VISION

Pilots on Health, Agriculture and Violence Prevention and Urban Upgrading

FREE AND OPEN SOURCE

RAPID SMS

CO-CREATION PROCESS

other tools and systems

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FREE AND OPEN SOURCE

Recent emergence and increased sophistication of free and open source tools designed to work with mobile phones.

Leverage previous and existing projects

Contribute to Global Resources

Cost effective

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RAPID SMS

Rapid expansion of mobile phone penetration - Nigeria has a mobile penetration rate of 56.6% and it is projected to grow to 79% by 2015.

Modular messaging application development framework created to let tools designed in it be easily customized and used in conjunction with other RapidSMSbased systems.

Python and Django based framework for quickly building SMS or other messaging applications with a web dashboard

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Ureport

Ureport is a free SMS-based system that allows young Ugandans to speak out on what's happening in communities across the country, and work together with other community leaders for positive change

Built on RapidSMS and is free and open source

Has 33,000 users right now in Uganda

http://ureport.ug/

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Open Street Maps

• OpenStreetMap is a free editable map of the whole world. It is made by people like you.

• OpenStreetMap allows you to view, edit and use geographical data in a collaborative way from anywhere on Earth.

Wikipedia of Maps

http://www.openstreetmap.org/

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Voice of Kibera

• Voice of Kibera is a citizen reporting project based in Kibera, Nairobi. The project is an initiative of Map Kibera and uses the Ushahidi platform to aggregate and map reports. Voice of Kibera aims to give collective global voice to Kibera residents by aggregating local citizen reports, Kibera community media and other relevant news and information.

Built on Open Street Maps and Usahidi and is free and open source

http://voiceofkibera.org/

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PROCESS AND APROACH

CO-CREATION PROCESS

Close interactions with local communities and develop methods to empower the groups

USER DRIVEN DESIGN

All software needs to been analyzed from the perspective of the end user

AGILE SOFTWARE DEVELOPMENT

Iterative, hands on approach, try - fail fast - succeed

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WHAT DOES THIS MEAN

WORKING IN THE FIELD

The software dev team will be expected to go into the field and work directly with the users

WORKING ON A TEAM

The software team will either provide User Experience specialists that have experience working with local communities or be paired with sociologists.

Partnership Approach

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PROCUREMENT PROCESS

We welcome you, local ICT companies, to bid on upcoming opportunities that

have just been presented.

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The process will involve the following steps

1. The opportunity will be advertised internationally at http://www.devbusiness.com/

2. A Request for Expression of Interest (EOI) will be issued in the next few months. This will include:

•short description of the project

•cost estimate and the budget

•short-listing criteria

•positions requested to be filled

•instructions on where to submit (via e-consult as well as an e-mail address)

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3. You may express interest through e-consult at http://econsult.worldbank.org

4. The expressions of interest will be evaluated and up to 6 firms will be shortlisted

5. The shortlisted firms will receive detailed RFP

6. One firm will be selected to implement 1 or all 3 pilots.

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What you should plan to include into Expression of interest

1. In the Expression Of Interest you will be asked to present the following information indicating that you are qualified to perform the services, such as:

Company Description (brochures)

Description of similar assignments

Experience in similar conditions

Availability of appropriate skills among staff

Code Samples

2. Consultants may associate to enhance their qualifications.

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What you can do now

Sign up for notifications from UN development Business http://www.devbusiness.com/ . This is how you will know when the EOI s issued. Also, make sure to leave your information with Rosa Maria Martinez: rmartinez2@worldbank.org

Familiarize yourself with the WB procurement guidelines http://go.worldbank.org/Q4WOIA2RL0

Register on econsult as a company (http://econsult.worldbank.org) paper and e-version

If you are incorporated for less than 12 months, consider partnering with another company (12 months is a requirement for obtaining WB vendor ID).

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What you can do now

Familiarize yourself with the source code (and python and git)

https://github.com/rapidsms/rapidsms

https://github.com/unicefuganda/ureport

Other projects to familiarize yourself with:

Open Street Maps,

Open311

Ushahidi

Map Kibera

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THANK YOU!