PowerPoint Presentation Reports/SEP MOR FINAL.pdf · 8 6 euclid/ north first avenue 26.0 9 12 10th / 12th avenue 24.8 10 1 glenn/swan 24.6 11 10 flowing wells 23.9 12 17 country club

4.8% increase from September 2017

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Sun Van

Ridership Charts ………………………………………………………………...………………………………………………………………………………………………………………………..…………………………………………………………

Ridership ……………………………………….……….……….……………….………………………………………………………………………………………………………………..………………………………………………………

Revenue ………………………………………………………………...………………………………………………………………………………………………………………………..…………………………………………………………

Sun Tran Appendix

Sun Tran

System Summary ……………………………………………………………………………………………………………………………………………………………………………...………………………………………………………..

Performance Indicators …………………………………………………………………………………………………………………………………………………………………...…………………………………………………………

Route Productivity By Route …………………………………………………………………………………………………………………………………………………………………………...………………………………………………………….

Route Performance …………………………………………………………………………………………………………………………………………………………………...…………………………………………………………

System Summary …………………………………………………………………………………………………………………………………………………………………...…………………………………………………………

Performance Indicators ……………………………………………………………………………………………………………………………………………………………………………………..………………………………………………………..

SunLink

System Summary ……………………………………………………………………………………………………………………………………………………………………………...………………………………………………………..

Performance Indicators …………………………………………………………………………………………………………………………………………………………………...…………………………………………………………

Annual Ridership …………………………………………………………………………………..………………………………………………………………………………..………………………………………………………………………………

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Preventable Accidents ……………………………………………………………………………………………………………………………………………………………………………………..………………………………………………………

Glossary of Terms

Glossary of Terms …………………………………………………………………………………………………………………………………………………………………………...………………………………………………………….

Ridership ……………………………………….……….……….……………….………………………………………………………………………………………………………………..………………………………………………………

Revenue ………………………………………………………………...………………………………………………………………………………………………………………………..…………………………………………………………

Expenses …………………………………………………………………………………..………………………………………………………………………………..………………………………………………………………………………


Customer Service …………………………………………………………………………………………………………………………………………………………………………...………………………………………………………….



Daily Passenger Counts ………………………………………………………………...………………………………………………………………………………………………………………………..…………………………………………………………

Annual Ridership …………………………………………………………………………………..………………………………………………………………………………..………………………………………………………………………………


Sun Van Appendix

Ridership ……………………………………….……….……….……………….………………………………………………………………………………………………………………..………………………………………………………

Revenue ………………………………………………………………...………………………………………………………………………………………………………………………..…………………………………………………………

Expenses …………………………………………………………………………………..………………………………………………………………………………..………………………………………………………………………………



Expenses …………………………………………………………………………………..………………………………………………………………………………..………………………………………………………………………………

Sun Link Appendix

Pass Revenue ………………………………………………………………...………………………………………………………………………………………………………………………..…………………………………………………………

System Summary

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Month to Date September

Current Prior Year Amount Percent Budget Amount Percent

Ridership

Total Route Passengers 1,221,814 1,347,637 (125,823) -9.3% 1,416,000 (194,186) -13.7%

Revenue

Total Route Passenger Revenue $897,232 $918,866 (21,634) -2.4% 962,342$ (65,110)$ -6.8%

Expenses

Total Expenses $4,103,156 $5,042,568 939,412 18.6% $4,932,850 829,694$ 16.8%

Miles

Revenue Miles 644,203 679,310 (35,107) -5.2% 647,800 3,597 0.6%

Deadhead Miles 87,891 97,458 (9,567) -9.8% 84,900 (2,991) -3.5%

Total Service Miles 732,094 776,768 (44,674) -1.6% 732,700 606 1.7%

Non-Route Miles 6,983 9,494 (2,511) -26.4% 9,325 2,342 25.1%Total Miles 739,077 786,262 (47,185) -3.0% 742,025 2,948 2.0%

Revenue Hours 53,188 56,865 (3,677) -6.5% 54,050 862 1.6%

Service Hours 56,704 61,001 (4,297) -7.0% 57,470 766 1.3%

Year to Date September YTD


Ridership

Total Route Passengers 3,657,254 3,847,191 (189,937) -4.9% 4,056,200 (398,946) -9.8%

Revenue

Total Route Passenger Revenue $3,090,185 $2,891,582 198,603 6.9% $3,071,486 $18,699 0.6%

Expenses

Total Expenses $12,111,554 $14,454,325 2,342,771 16.2% $14,799,083 $2,687,530 18.2%

Miles

Revenue Miles 2,077,354 2,096,889 (19,535) -0.9% 2,062,860 (14,494) -0.7%

Deadhead Miles 286,110 303,248 (17,138) -5.7% 269,780 (16,330) -6.1%

Total Service Miles 2,363,464 2,400,137 (36,673) 0.5% 2,332,640 (30,824) -0.4%

Non-Route Miles 18,964 31,971 (13,007) -40.7% 25,975 7,011 27.0%Total Miles 2,382,428 2,432,108 (49,680) -0.2% 2,358,615 (23,813) -0.1%

Revenue Hours 172,467 175,799 (3,332) -1.9% 172,070 (397) -0.2%

Service Hours 183,937 188,454 (4,517) -2.4% 182,920 (1,017) -0.6%

Notes: Prior year amount may vary due to corrections made after the publication.

September's expenses are subject to change due to issues with reporting.

September YTD Variance Variance

Variance VarianceSeptember

Performance Indicators

11

Current Month September 2017 FY19 YTD FY18 YTD

1. Ridership 1,221,814 1,347,637 3,657,254 3,847,191

2. Passenger Revenue 897,232$ 918,866$ 3,090,185$ 2,891,582$

3. Passenger per Revenue Mile 1.90 1.98 1.76 1.58

4. Passenger per Revenue Hour 22.97 23.70 21.21 20.22

5. Revenue per Passenger 0.73 0.68 0.85 0.75

6. Revenue per Revenue Mile 1.39 1.37 1.49 1.23

7. Revenue per Revenue Hour 16.87 16.41 17.92 15.74

8. Farebox Recovery Ratio 21.9% 18.2% 25.5% 20.0%

9. Cost per Passenger 3.36 3.74 3.31 3.76

10. Cost per Revenue Mile 6.37 7.42 5.83 5.94

11. Cost per Revenue Hour 77.14 88.68 70.23 75.98

12. Net Cost per Revenue Hour 60.28 72.52 52.31 60.78

13. Miles Between Road Calls 15,397 11,074 12,408 11,106

14. Miles Between Bus Inspections 5,882 5,995 5,923 5,982

15. Vehicle Accidents per 100,000 Miles 3 3 2 3

16. Complaints per 100,000 Passengers 27 27 27 26

17. Vehicles Operated in Maximum Service 189 204 202 204

Notes: September's expenses are subject to change due to issues with reporting.

System Indicator

Route Performance

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Route

Total Route

Passengers Route Revenue Total Service Miles Total Service Hours

Total Cost

Alloation Net Cost per Hour

Passengers per

Mile

Passengers per

Hour Revenue per Mile Revenue per Hour

Subsidy per

Passenger

1 38,549 $31,485 19,461 1,649 $117,869 $55.18 2.24 24.62 $1.46 $20.11 $2.24

2 19,408 13,896 18,972 1,517 109,335 63.84 1.05 12.98 0.65 9.29 4.92

3 63,782 57,079 42,023 3,043 222,438 59.35 1.83 22.89 1.21 20.49 2.59

4 89,873 73,036 44,355 3,608 259,360 55.14 2.33 26.60 1.40 21.62 2.07

5 21,311 20,092 16,919 1,336 96,423 59.13 1.34 16.51 1.08 15.56 3.58

6 50,010 38,404 17,974 1,990 137,789 51.64 2.98 25.99 1.88 19.96 1.99

7 61,618 43,275 41,386 2,910 213,730 62.78 1.70 22.69 0.91 15.94 2.77

8 103,877 72,728 44,646 3,557 256,531 55.60 2.69 31.42 1.42 22.00 1.77

9 49,854 35,025 35,666 2,833 204,316 63.34 1.55 18.65 0.85 13.11 3.40

10 25,576 16,856 13,751 1,111 79,928 58.88 1.96 23.88 1.10 15.74 2.47

11 85,545 55,632 43,782 3,421 247,279 58.52 2.11 26.12 1.15 16.99 2.24

12 36,677 23,061 18,162 1,523 109,016 58.01 2.16 24.75 1.15 15.56 2.34

15 33,616 32,848 24,284 2,193 155,472 57.99 1.48 15.90 1.18 15.53 3.65

16 95,864 63,490 38,118 3,419 242,625 54.20 2.70 29.01 1.45 19.21 1.87

17 60,621 46,402 40,315 2,687 199,037 60.04 1.67 23.85 1.03 18.25 2.52

18 85,011 44,225 21,291 2,139 149,714 50.86 4.37 40.99 1.84 21.32 1.24

19 23,755 15,627 8,527 933 64,681 54.49 3.02 26.39 1.65 17.36 2.06

21 12,662 7,609 10,172 883 62,901 64.89 1.33 14.86 0.72 8.93 4.37

22 11,387 7,556 9,545 762 54,913 64.36 1.28 15.48 0.70 10.27 4.16

23 27,330 19,413 18,483 1,552 111,067 60.47 1.55 18.03 0.94 12.81 3.35

24 14,486 9,708 6,993 561 40,394 56.31 2.19 26.58 1.26 17.81 2.12

25 37,690 25,783 21,017 1,705 122,607 58.87 1.94 22.91 1.13 15.68 2.57

26 17,310 12,169 15,953 965 72,704 64.05 1.12 18.31 0.69 12.87 3.50

27 22,070 16,554 20,426 1,326 98,661 63.95 1.13 17.19 0.73 12.89 3.72

29 28,063 21,043 19,669 1,504 109,091 61.23 1.56 19.52 0.98 14.63 3.14

34 59,478 39,654 33,206 2,749 197,108 59.88 1.95 22.62 1.04 15.08 2.65

37 14,593 12,142 14,108 1,070 77,700 68.24 1.30 15.19 0.78 12.64 4.49

50 6,632 4,638 5,752 657 45,346 63.94 1.25 10.42 0.72 7.28 6.14

61 12,297 8,829 11,115 788 57,791 63.59 1.14 15.97 0.72 11.47 3.98

Total Non-Express

Route 1,208,945 868,259 676,071 54,391 3,915,823 $58.77 1.97 23.31 $1.14 $16.74 $2.52

Route

Total Route

Passengers Route Revenue Total Service Miles Total Service Hours

Total Cost

Alloation Net Cost per Hour

Passengers per

Mile

Passengers per

Trip Revenue per Mile Revenue per Hour

Subsidy per

Passenger

101X 1,338 $3,725 3,329 154 $12,201 $126.38 0.97 11.15 $0.92 $55.54 $6.33

102X 1,491 1,787 4,612 211 16,770 128.64 0.59 12.43 0.32 15.35 10.05

103X 464 (136) 2,161 111 8,632 115.95 0.37 5.80 (0.05) (1.80) 18.90

104X 722 2,022 2,862 104 8,764 119.07 0.48 6.02 0.58 35.72 9.33

105X 1,326 1,985 3,844 188 14,737 137.53 0.80 11.05 0.43 21.41 9.62

107X 1,366 3,314 9,076 404 32,337 105.78 0.25 4.27 0.30 12.08 21.24

108X 976 2,811 3,522 174 13,652 126.80 0.70 8.13 0.66 32.87 11.11

109X 688 1,463 3,792 200 15,424 167.00 0.48 5.74 0.32 17.50 20.28

110X 1,501 3,437 4,900 150 13,237 81.48 0.37 6.26 0.58 28.58 6.53

201X 719 1,797 3,415 151 12,094 117.82 0.36 8.99 0.43 20.56 14.32

203X 1,593 4,718 7,542 266 22,576 113.24 0.38 13.28 0.51 29.92 11.21

204X 685 2,050 5,628 200 16,909 130.34 0.23 5.71 0.30 17.98 21.69

Total Express

Route

12,869 28,973 54,683 2,313 187,333 $118.95 0.43 7.66 $0.44 $21.76 $12.30

Total Service 1,221,814 897,232 730,754 56,704 4,103,156 $60.28 1.47 $1.39 $15.82 $2.62


Route Productivity By Route

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Rank Route Number Route Description Passengers per Hour

1 18 S. 6TH AVENUE 41.0

2 8 BROADWAY 31.4

3 16 ORACLE / INA 29.0

4 4 SPEEDWAY 26.6

5 24 12TH AVENUE 26.6

6 19 STONE 26.4

7 11 ALVERNON 26.1

8 6 EUCLID/ NORTH FIRST AVENUE 26.0

9 12 10TH / 12TH AVENUE 24.8

10 1 GLENN/SWAN 24.6

11 10 FLOWING WELLS 23.9

12 17 COUNTRY CLUB / 29TH STREET 23.8

13 25 S. PARK AVENUE 22.9

14 3 6TH STREET / WILMOT 22.9

15 7 22ND STREET 22.7

16 34 CRAYCROFT / FT LOWELL 22.6

17 29 VALENCIA 19.5

18 9 GRANT ROAD 18.7

19 26 BENSON HIGHWAY 18.3

20 23 MISSION ROAD 18.0

21 27 MIDVALE PARK 17.2

22 5 PIMA STREET / WEST SPEEDWAY 16.5

23 61 LA CHOLLA 16.0

24 15 CAMPBELL AVENUE 15.9

25 22 GRANDE 15.5

26 37 PANTANO 15.2

27 21 WEST CONGRESS / SILVERBELL 14.9

28 2 CHERRYBELL 13.0

29 50 AJO 10.4

Non-Express Route Average 23.3

Rank Route Number Route Description Passengers per Trip

1 102X INA ROAD EXPRESS 13.3

2 104X MARANA EXPRESS 12.4

3 101X GOLF LINKS EXPRESS 11.2

4 105X SUNRISE EXPRESS 11.1

5 110X RITA RANCH/DOWNTOWN EXPRESS 9.0

6 103X OLDFATHER EXPRESS 8.1

7 109X TANQUE VERDE EXPRESS 6.3

8 107X ORO VALLEY/DOWNTOWN EXPRESS 6.0

9 108X BROADWAY EXPRESS 5.8

10 204X NW / AEROPARK EXPRESS 5.7

11 201X SPEEDWAY/AEROPARK EXPRESS 5.7

12 203X ORO VALLEY/AEROPARK EXPRESS 4.3

Express Route Average 7.7

15

System Summary Month to Date September

Current Prior Year Amount Percent Estimate Amount Percent

RidershipTotal Route Passengers 92,067 89,773 2,294 2.6% 88,700 3,367 3.8%

RevenueTotal Route Passenger Revenue 82,503$ 30,947$ 51,556$ 166.6% 63,542$ 18,961$ 29.8%

ExpensesTotal Expenses 240,281$ 297,813$ (57,532)$ -19.3% 368,716$ (128,435)$ -34.8%

MilesRevenue Miles 16,312 16,555 (243) -1.5% 15,706 606 3.9%Deadhead Miles 736 240 496 206.7% 736 0 0.0%Total Service Miles 17,048 16,795 253 1.5% 16,442 606 3.7%

Revenue Hours 2,091 2,122 (31) -1.5% 2,025 66 3.3%

Year to Date September YTDCurrent Prior Year Amount Percent Estimate Amount Percent

RidershipTotal Route Passengers 205,016 197,596 7,420 3.8% 196,200 8,816 4.5%

RevenueTotal Route Passenger Revenue 230,786$ 141,971$ 88,815$ 62.6% 190,626$ 40,160$ 21.1%

ExpensesTotal Expenses 704,434$ 816,822$ (112,388)$ -13.8% 4,424,590$ (3,720,156)$ -84.1%

MilesRevenue Miles 50,597 50,243 354 0.7% 48,836 1,761 3.6%Deadhead Miles 736 736 0 0.0% 736 0 0.0%Total Service Miles 51,333 50,979 354 0.7% 49,572 1,761 3.6%

Revenue Hours 6,487 6,441 46 0.7% 6,276 211 3.4%

Notes: September's expenses are subject to change due to issues with reporting


Variance VarianceSeptember

16


Current MonthSeptember

2017FY19 YTD FY18 YTD

1. Ridership 92,067 89,773 205,016 197,596

2. Passengers per Revenue Mile 5 5 4 4

3. Passengers per Revenue Hour 44 42 32 30

4. Cost per Passenger 2.61$ 3.32$ 3.43$ 4.13$

5. Cost per Revenue Mile 14.73$ 17.98$ 13.92$ 16.25$

6. Cost per Revenue Hour 114.91$ 140.34$ 108.59$ 125.37$

7. Miles Between Road Calls N/A N/A N/A N/A

8. Miles Between Streetcar Inspection 963 951 975 953

9. Total Preventable Accidents per 100,000 Miles 0.0 1.0 1.0 2.0

10. Total Complaints per 100,000 Passengers 23 13 17 16

Notes: September's expenses are subject to change due to issues with reporting

System Indicator

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System Summary

Month to Date SeptemberCurrent Year Prior Year Amount Percent Budget Amount Percent

RidershipTotal Demand 57,468 60,896 (3,428) -5.6% 70,820 (13,352) -18.9%

Denials - - - 0.0% - - 0.0%Missed Trips - - - 0.0% - 0 0.0%Cancellations 10,526 11,271 (745) -6.6% 14,230 (3,704) -26.0%No Shows 3,094 3,336 (242) -7.3% 4,180 (1,086) -26.0%Total Passengers 43,848 46,289 (2,441) -5.3% 52,410 (8,562) -16.3%

ADA Passengers 41,969 44,419 (2,450) -5.5%Optional ADA 1,879 1,870 9 0.5%Percentage of Optional 4.3% 4.0%

TripsADA Trips 39,183 41,300 (2,117) -5.1%Optional ADA Trips 1,698 1,689 9 0.5%Total Trips 40,881 42,989 (2,108) -4.9% 48,220 (7,339) -15.2%

RevenueRegular Fare Revenue 39,490 35,541 3,949 11.1% 44,340 (4,850) -10.9%Economy Fare Revenue 50,405 51,086 (681) -1.3% 62,776 (12,371) -19.7%Total Fares Collected 89,894$ 86,627$ 3,268$ 3.8% 107,116$ (17,222)$ -16.1%

ExpensesTotal Expenses 1,551,850$ 1,254,111$ (297,739)$ -23.7% 1,368,273$ 183,577$ 13.4%

MilesRevenue Miles 298,115 303,678 (5,563) -1.8% 318,860 (20,745) -6.5%Deadhead Miles 59,943 59,502 441 0.7% 62,480 (2,537) -4.1%Total Service Miles 358,058 363,180 (5,122) -1.4% 381,340 (23,282) -6.1%Non-Route Miles 1,346 2,410 (1,064) -44.1% 1,890 (544) -28.8%Total Miles 359,404 365,590 (6,186) -1.7% 383,230 (23,826) -6.2%

Revenue Hours 22,233 22,988 (756) -3.3% 24,140 (1,907) -7.9%Service Hours 26,027 26,769 (742) -2.8% 28,110 (2,083) -7.4%

Notes: Prior year amount may vary due to corrections made after the publication. September's expenses are subject to change due to issues with reporting.

September Variance Variance

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System Summary

Year to Date September YTDCurrent Year Prior Year Amount Percent Budget Amount Percent

RidershipTotal Demand 180,908 183,484 (2,576) -1.4% 212,500 (31,592) -14.9%

Denials - - - 0.0% - - 0.0%Missed Trips 5 3 2 66.7% - 5 0.0%Cancellations 32,819 33,622 (803) -2.4% 42,700 (9,881) -23.1%No Shows 9,668 9,704 (36) -0.4% 12,540 (2,872) -22.9%Total Passengers 138,416 140,155 (1,739) -1.2% 157,260 (18,844) -12.0%

ADA Passengers 132,186 134,627 (2,441) -1.8%Optional ADA 6,230 5,528 702 12.7%Percentage of Optional 4.5% 3.9%

TripsADA Trips 123,377 125,495 (2,118) -1.7%Optional ADA Trips 5,608 5,000 608 12.2%Total Trips 128,985 130,495 (1,510) -1.2% 144,680 (15,695) -10.8%

RevenueRegular Fare Revenue 122,609 105,755 16,854 15.9% 133,020 (10,411) -7.8%Economy Fare Revenue 160,715 155,820 4,895 3.1% 188,360 (27,645) -14.7%Total Fares Collected 283,324$ 261,575$ 21,749$ 8.3% 321,380$ (38,056)$ -11.8%

ExpensesTotal Expenses 3,844,464$ 3,864,193$ 19,730$ 0.5% 4,104,820$ (260,356)$ -6.3%

MilesRevenue Miles 936,110 925,773 10,337 1.1% 972,060 (35,950) -3.7%Deadhead Miles 194,242 185,356 8,886 4.8% 194,620 (378) -0.2%Total Service Miles 1,130,352 1,111,129 19,223 1.7% 1,166,680 (36,328) -3.1%Non-Route Miles 3,543 5,258 (1,715) -32.6% 5,670 (2,127) -37.5%Total Miles 1,133,895 1,116,387 17,508 1.6% 1,172,350 (38,455) -3.3%

Revenue Hours 70,496 70,427 69 0.1% 73,950 (3,454) -4.7%Service Hours 82,871 82,260 611 0.7% 86,380 (3,509) -4.1%

Notes: Prior year amount may vary due to corrections made after the publication. September's expenses are subject to change due to issues with reporting.


20


Current MonthSeptember

2017FY19 YTD FY18 YTD

1. Ridership 43,848 46,289 46,139 90,333

2. Demand 57,468 60,896 60,303 118,836

3. Cancellations 10,526 11,271 10,940 22,142

4. No-Shows 3,094 3,336 3,223 6,360

5. Passengers per Revenue Hour 1.97 2.01 1.96 1.99

6. Passengers per Service Hour 1.68 1.73 1.67 1.70

7. Revenue per Trip 2.20$ 2.02$ 2.20$ 2.00$

8. Cost per Trip 37.96$ 29.17$ 29.81$ 29.61$

9. Vehicles Operated in Maximum Service 121 120 121 126

10. Trip Time < Sun Tran 89.98% 87.85% 90.34% 88.53%

11. Trip Time 110% + 5 Minutes 93.47% 92.19% 93.56% 92.48%

12. Pick-Ups 95.86% 94.69% 96.17% 95.12%

13. Pick-Ups Before Significantly Late 99.97% 99.95% 99.95% 99.97%



System Indicator

47

Appendix

APPENDIX A

Ridership

23



Route Passengers

Full Fare 364,753 386,501 (21,748) -5.6% 384,900 (20,147) -5.2%

Economy Fare 459,628 542,339 (82,711) -15.3% 572,860 (113,232) -19.8%

Express Fare 15,064 16,865 (1,801) -10.7% 37,450 (22,386) -59.8%

Day Pass 75,996 91,659 (15,663) -17.1% 95,840 (19,844) -20.7%

Other 83,087 71,906 11,181 15.5% 75,300 7,787 10.3%

Route Revenue Passengers 998,528 1,109,270 (110,742) -10.0% 1,166,350 (167,822) -14.4%

Transfer Passengers 199,543 209,889 (10,346) -4.9% 219,820 (20,277) -9.2%

Children 5 and Under 23,151 27,660 (4,509) -16.3% 28,970 (5,819) -20.1%

PCA's 592 818 (226) -27.6% 860 (268) -31.2%

Other Route Passengers 223,286 238,367 (15,081) -6.3% 249,650 (26,364) -10.6%

Total Passengers 1,221,814 1,347,637 (125,823) -9.3% 1,416,000 (194,186) -13.7%

Month to Date

Current Prior Year Current Prior Year Current Prior Year

Weekdays 19 20 19 21 Weekdays 52,916 56,758

Saturdays 5 5 Saturdays 23,459 25,308

Sundays 5 4 Sundays 16,271 16,863

Holidays 1 1 Holidays 17,762 18,481

Total 30 30 Total 40,727 44,921

Year to Date


Route PassengersFull Fare 1,023,662 1,042,527 (18,865) -1.8% 1,057,920 (34,258) -3.2%

Economy Fare 1,398,877 1,573,303 (174,426) -11.1% 1,673,570 (274,693) -16.4%

Express Fare 46,665 49,862 (3,197) -6.4% 87,760 (41,095) -46.8%

Day Pass 250,043 275,056 (25,013) -9.1% 287,630 (37,587) -13.1%

Other 246,209 200,559 45,650 22.8% 210,030 36,179 17.2%

Route Revenue Passengers 2,965,456 3,141,307 (175,851) -5.6% 3,316,910 (351,454) -10.6%

Transfer Passengers 621,452 622,808 (1,356) -0.2% 652,280 (30,828) -4.7%

Children 5 and Under 68,504 80,553 (12,049) -15.0% 84,360 (15,856) -18.8%

PCA's 1,842 2,523 (681) -27.0% 2,650 (808) -30.5%

Other Route Passengers 691,798 705,884 (14,086) -2.0% 739,290 (47,492) -6.4%

Total Passengers 3,657,254 3,847,191 (189,937) -4.9% 4,056,200 (398,946) -9.8%

Year to Date


Weekdays 63 63 39 41 Weekdays 49,303 51,869

Saturdays 13 14 Saturdays 22,719 23,868

Sundays 14 13 Sundays 15,812 16,232

Holidays 2 2 Holidays 17,239 17,136

Total 92 92 Total 39,753 41,817


Calendar Days School Days Average Route Ridership




September YTD

Annual Ridership

24

Current July August September October November December January February March April May June YTD

Year 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

Fixed Routes 1,087,918 1,319,907 1,208,944 3,616,769

Express Routes 12,556 15,059 12,870 40,485

Total 1,100,474 1,334,966 1,221,814 0 0 0 0 0 0 0 0 0 3,657,254

Previous July August September October November December January February March April May June YTD

Year 2017 2017 2017 2017 2017 2017 2018 2018 2018 2018 2018 2018 FY 2018

Fixed Routes 1,093,034 1,377,099 1,333,552 3,803,685

Express Routes 12,821 16,600 14,085 43,506

Total 1,105,855 1,393,699 1,347,637 0 0 0 0 0 0 0 0 0 3,847,191

Variance July August September October November December January February March April May June YTD FY 2018

Fixed Routes (5,116) (57,192) (124,608) 0 0 0 0 0 0 0 0 0 (186,916)

Express Routes (265) (1,541) (1,215) 0 0 0 0 0 0 0 0 0 (3,021)

Total (5,381) (58,733) (125,823) 0 0 0 0 0 0 0 0 0 (189,937)

% Variance July August September October November December January February March April May June YTD FY 2018

Fixed Routes -0.5% -4.2% -9.3% -4.9%

Express Routes -2.1% -9.3% -8.6% -6.9%

Total -0.5% -4.2% -9.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -4.9%

July August September October November December January February March April May June YTD

Totals By: 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

Weekday 920,905 1,179,762 1,005,401 3,106,068

Saturday 87,288 90,761 117,296 295,345

Sunday 75,565 64,443 81,355 221,363

Holiday 16,716 0 17,762 34,478

Total 1,100,474 1,334,966 1,221,814 0 0 0 0 0 0 0 0 0 3,657,254

July August September October November December January February March April May June YTD

Averages By: 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

Weekday 43,853 51,294 52,916 49,303

Saturday 21,822 22,690 23,459 22,719

Sunday 15,113 16,111 16,271 15,812

Holiday 16,716 17,762 17,239

Totals 35,499 43,063 40,727 39,753


Ridership Charts

25

Total Ridership Average Ridership by Day

Passengers per Hour Passengers per Mile

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

FY 2019 FY 2018

0

10,000

20,000

30,000

40,000

50,000

60,000

Weekdays Saturday Sunday Holiday

0

5

10

15

20

25

FY 2019 FY 2018

0

0.5

1

1.5

2

2.5

FY 2019 FY 2018

Revenue

26

Month to Date SeptemberCurrent Prior Year Amount Percent Budget Amount Percent

Route Passenger RevenueFull Fare 585,466$ 581,817$ 3,649$ 0.6% 607,100$ (21,634)$ -3.6%

Economy Fare 189,409 196,818 (7,409) -3.8% 209,222 (19,813) -9.5%Express Fare 32,412 31,331 1,081 3.5% 31,940 472 1.5%

Day Pass 33,899 57,250 (23,351) -40.8% 59,970 (26,071) -43.5%

Other 56,046 51,651 4,395 8.5% 54,110 1,936 3.6%Route Passenger Revenue 897,232$ 918,867$ (21,635)$ -2.4% 962,342$ (65,110)$ -6.8%


Current Prior Year Amount Percent Budget Amount PercentRoute Passenger Revenue

Full Fare 2,101,499$ 1,856,917$ 244,582$ 13.2% 1,965,900$ 135,599$ 6.9%

Economy Fare 564,571 574,600 (10,029) -1.7% 621,516 (56,945) -9.2%

Express Fare 161,800 146,539 15,261 10.4% 155,620 6,180 4.0%

Day Pass 90,525 167,635 (77,110) -46.0% 175,610 (85,085) -48.5%

Other 171,790 145,890 25,900 17.8% 152,840 18,950 12.4%

Route Passenger Revenue 3,090,185$ 2,891,581$ 198,604$ 6.9% 3,071,486$ 18,699$ 0.6%




YTD Passenger RevenueMonthly Passenger Revenue


0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

FY 19 FY 18

0

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

FY 19 FY 18

Pass Revenue

27

Month to Date

Current Prior Year Amount Percent Current Prior Year Amount Percent

Period Passes

Day Pass 6,554 7,106 (552) -7.8% 7,769$ 26,648$ (18,879)$ -70.8%

Discounted Day Pass 13,390 15,301 (1,911) -12.5% 26,130 30,602 (4,472) -14.6%

3-Day Full Fare Pass 384 208 176 84.6% 3,827 2,058 1,769 86.0%

30-Day Full Fare 3,489 4,388 (899) -20.5% 158,728 193,678 (34,950) -18.0%

30-Day Economy 5,649 6,744 (1,095) -16.2% 113,422 119,679 (6,257) -5.2%

30-Day Express 539 407 132 32.4% 33,883 23,709 10,174 42.9%

Annual 7 6 1 16.7% 3,360 2,602 758 29.1%

College Pass 302 151 151 100.0% 56,428 30,060 26,368 87.7%

College Express Pass 36 8 28 350.0% 12,674 2,974 9,700 326.2%

SummerGo Youth Pass 0 - 0 0.0% (220) - 0.0%

Subtotal 30,350 34,319 (3,969) -11.6% 416,001 432,010 16,009 3.7%

Stored Value

Full Fare Stored Value 33,767 33,166 601 1.8% 54,027 49,749 4,278 8.6%

Economy Stored Value 51,574 43,076 8,498 19.7% 38,681 25,846 12,835 49.7%

Express Stored Value 1,460 1,053 407 38.7% 3,431 2,369 1,062 44.8%

Subtotal 86,801 77,295 9,506 12.3% 96,139 77,964 18,175 23.3%

Total 117,151 111,614 5,537 5.0% 512,140$ 509,974$ 2,166$ 0.4%

Year to Date

Current Prior Year Amount Percent Current Prior Year Amount Percent

Period Passes

Day Pass 17,417 16,451 966 5.9% 12,171$ 61,691$ (49,520)$ -80.3%

Discounted Day Pass 41,071 52,972 (11,901) -22.5% 75,707 105,944 (30,237) -28.5%

3-Day Full Fare Pass 1,190 297 893 300.7% 8,349 2,936 5,413 184.4%

30-Day Full Fare 13,979 12,054 1,925 16.0% 367,890 526,770 (158,880) -30.2%

30-Day Economy 16,909 19,488 (2,579) -13.2% 539,150 345,060 194,090 56.2%

30-Day Express 1,129 1,265 (136) -10.8% 141,113 73,006 68,107 93.3%

Annual 21 28 (7) -25.0% 8,747 12,345 (3,598) -29.1%

College Pass 1,517 1,262 255 20.2% 413,030 280,273 132,757 47.4%

College Express Pass 300 132 168 127.3% 109,963 58,540 51,423 87.8%

SummerGo Youth Pass 0 2 (2) -100.0% (4,143) 87 (4,230) -4632.7%

Subtotal 93,533 103,951 (10,418) -10.0% 1,671,977 1,466,652 205,325 14.0%

Stored Value

Full Fare Stored Value 96,893 91,116 5,777 6.3% 155,029 136,674 18,355 13.4%

Economy Stored Value 150,792 120,669 30,123 25.0% 113,094 72,401 40,693 56.2%

Express Stored Value 4,290 3,665 625 17.1% 10,082 8,246 1,836 22.3%

Subtotal 251,975 215,450 36,525 17.0% 278,205 217,321 60,884 28.0%

Total 345,508 319,401 26,107 8.2% 1,950,182$ 1,683,973$ 266,209$ 15.8%


Pass Revenue ($'s)

September Variance

September Variance

September Variance

Passes Sold (Units)

Passes Sold (Units) Pass Revenue ($'s)

September Variance

Expenses

28

Month to Date Monthly


Operator Wages 1,376,524$ 1,516,089$ 211,546$ 15.4% 1,428,067$ 51,542$ 3.6%

Maintenance Wages 376,906 396,351 49,925 13.2% 414,829 37,924 9.1%

Salaries 337,253 346,421 21,195 6.3% 384,593 47,339 12.3%

Fringe Benefits 1,130,388 1,134,480 (94,072) -8.3% 1,057,711 (72,677) -6.9%

Services 326,364 453,248 25,964 8.0% 476,062 149,697 31.4%

Utilities 76,952 87,919 16,156 21.0% 79,692 2,739 3.4%

Vehicle Maintenance (22,454) 529,228 414,267 -1844.9% 341,861 364,315 106.6%

Materials and Supplies 74,162 27,465 (33,223) -44.8% 139,339 65,177 46.8%

CNG Fuel 69,086 37,766 14,944 21.6% 87,884 18,799 21.4%

Diesel Fuel 302,134 359,382 113,480 37.6% 380,358 78,225 20.6%

Unleaded Fuel 11,603 10,045 204 1.8% 11,475 (128) -1.1%

Capital Outlay - - 15,254 0.0% - - 0.0%

Insurance 47,022 147,204 160,571 341.5% 129,213 82,191 63.6%

Labor Credits/Expense Transfers (2,784) (3,031) (1,892) 68.0% 1,767 4,551 257.6%

Total Expenses 4,103,156$ 5,042,567$ 914,319$ 18.1% 4,932,850$ 829,694$ 16.8%

Year to Date Annual

Current Year Prior Year Amount Percent Budget Amount Percent

Operator Wages 4,169,678$ 4,591,161$ 421,483$ 10.1% 17,136,800$ 12,967,122$ 75.7%

Maintenance Wages 1,144,088 1,211,610 67,522 5.9% 4,977,950 3,833,862 77.0%

Salaries 1,017,751 1,133,197 115,446 11.3% 4,615,110 3,597,359 77.9%

Fringe Benefits 3,048,858 3,216,495 167,637 5.5% 12,692,530 9,643,672 76.0%

Services 796,162 989,688 193,526 24.3% 5,712,740 4,916,578 86.1%

Utilities 248,083 261,120 13,037 5.3% 956,300 708,217 74.1%

Vehicle Maintenance 181,710 1,196,090 1,014,380 558.2% 4,102,330 3,920,620 95.6%

Materials and Supplies 149,079 173,221 24,142 16.2% 1,672,070 1,522,991 91.1%

CNG Fuel 164,349 121,797 (42,552) -25.9% 1,054,610 890,261 84.4%

Diesel Fuel 1,016,823 1,055,110 38,287 3.8% 4,564,300 3,547,477 77.7%

Unleaded Fuel 38,980 31,480 (7,500) -19.2% 137,700 98,720 71.7%

Capital Outlay (15,383) 13,220 28,603 -185.9% - 15,383 0.0%

Insurance 153,192 473,423 320,231 209.0% 1,550,560 1,397,368 90.1%

Labor Credits/Expense Transfers (1,816) (13,285) (11,469) 631.5% 21,200 23,016 108.6%

Total Expenses 12,111,554$ 14,454,325$ 2,342,773$ 16.2% 59,194,200$ 47,082,646$ 79.5%



September YTD Variance Budget Balance


Preventable Accidents

29

Preventable Non-Preventable Total Preventable Non-Preventable Total

July 5 16 21 4 21 25

August 4 11 15 4 17 21

September 6 15 21 5 16 21

October 6 17 23

November 9 17 26

December 6 18 24

January 8 16 24

February 11 13 24

March 8 26 34

April 4 16 20

May 7 14 21

June 7 11 18

Preventable Accident per 100,000 Miles

Accidents per 100,000 Miles

FY 2019 FY 2018

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

1.60

July August September October November December January February March April May June

Preventable FY 19 Preventable FY 18

Customer Service

30

Total Calls/E-mails Received 420

Inquiries 61

Compliments 27

Complaints 329

Non-Chargeable 273

Chargeable 54

Pending/Incomplete 2

September

Customer Service Calls/E-Mails Received Total Complaints per 100,000 Passengers

0

5

10

15

20

25

30

35

FY 19 FY 18 Goal

APPENDIX B

32

Ridership



Route Passengers 92,067 89,773 2,294 2.6% 88,700 3,367 3.8%

Month to Date


19 20 19 21 3,947 3,739

10 9 1,610 1,593

1 1 978 726

30 30 3,069 2,992



Route Passengers 205,016 197,596 7,420 3.8% 196,200 8,816 4.5%

Year to Date


63 63 39 41 2,701 2,545

27 27 1,285 1,317

2 2 1,167 1,030

92 92 2,228 2,157

Weekdays

Weekends

Holidays

Total

Weekdays

Weekends

Holidays

Total

Total

Weekdays

Weekends

Holidays

Total





Weekdays

Weekends

Holidays

33

Ridership Charts

Passengers per Hour Passengers per Mile

Total Ridership Average Ridership by Day

0

20,000

40,000

60,000

80,000

100,000

120,000

FY 19 FY 18

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

Weekdays Weekends Holidays

0

5

10

15

20

25

30

35

40

45

50

FY 19 FY 18

0

1

2

3

4

5

6

7

FY 19 FY 18

34

Daily Passenger Counts

Daily Passenger Counts

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

35

Revenue

Month to Date SeptemberCurrent Prior Year Amount Percent Estimate Amount Percent

Route Passenger Revenue 82,503 30,947 51,556 166.6% 63,542 18,961 29.8%

Year to Date September YTDCurrent Prior Year Amount Percent Estimate Amount Percent

Route Passenger Revenue 230,786 141,971 88,815 62.6% 190,626 40,160 21.1%

YTD Passenger RevenueMonthly Passenger Revenue



$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

$90,000

$100,000

FY 19 FY 18

$0

$100,000

$200,000

$300,000

$400,000

$500,000

$600,000

FY 19 FY 18

36

Expenses Month to Date Monthly


Contracts $ - 86,952$ 86,952$ 0.0% $72,512 $72,512 100.0%Administration Wages 18,034 17,255 (779) -4.3% 20,825 2,791 13.4%Maintenance Wages 20,007 22,180 2,173 10.9% 27,560 7,553 27.4%Operations Wages 64,032 68,571 4,539 7.1% 78,870 14,838 18.8%Fringe Benefits 54,246 33,599 (20,647) -38.1% 47,954 (6,292) -13.1%Taxes 0 7,974 7,974 0.0% - - 0.0%Staffing Costs 0 36 36 0.0% 83 83 100.0%Supplies 21,710 1,252 (20,458) -94.2% 4,325 (17,385) -402.0%Information Technology 0 3,313 3,313 0.0% 3,413 3,413 100.0%Maintenance Supplies 7,055 3,974 (3,081) -43.7% 35,875 28,820 80.3%NRV Maintenance 66 0 (66) -100.0% 667 601 90.1%Fuel 561 687 126 22.5% 667 106 15.9%Utilities 33,181 31,439 (1,742) -5.2% 29,976 (3,205) -10.7%Public Education/Marketing 2,105 11,565 9,460 449.4% 8,333 6,228 74.7%Miscellaneous 19,284 9,016 (10,268) -53.2% 37,656 18,372 48.8%

Total Expenses 240,281$ 297,813$ 57,532$ 19.3% 368,716$ 128,435$ 34.8%

Year to Date AnnualCurrent Year Prior Year Amount Percent Estimate Amount Percent

Contracts $123,400 $163,846 $40,446 32.8% $870,140 $746,740 85.8%Administration Wages 49,259 51,824 2,565 5.2% 249,900 200,641 80.3%Maintenance Wages 53,666 66,557 12,891 24.0% 330,720 277,054 83.8%Operations Wages 180,450 201,578 21,128 11.7% 946,440 765,990 80.9%Fringe Benefits 59,249 93,862 34,613 58.4% 575,450 516,201 89.7%Taxes - 23,753 23,753 0.0% - - 0.0%Staffing Costs 490 823 333 68.0% 1,000 510 51.0%Supplies 33,604 7,362 (26,242) -78.1% 51,900 18,296 35.3%Information Technology 8,917 16,346 7,429 83.3% 40,960 32,043 78.2%Maintenance Supplies 16,788 31,699 14,911 88.8% 430,500 413,712 96.1%NRV Maintenance 1,849 5,180 3,331 180.2% 8,000 6,151 76.9%Fuel 1,829 2,044 215 11.8% 8,000 6,171 77.1%Utilities 95,372 93,235 (2,137) -2.2% 359,710 264,338 73.5%Public Education/Marketing 9,480 38,699 29,219 308.2% 100,000 90,520 90.5%Miscellaneous 70,081 20,013 (50,068) -71.4% 451,870 381,789 84.5%

Total Expenses 704,434$ 816,821$ 112,387$ 13.8% 4,424,590$ 3,720,156$ 84.1%


September Variance Budget Balance


37


Accidents Reportable to ADOT



July 1 1 0

0

September 1 1 1 1

August 1 1

0

November 0 2 2

October 0

0

January 0 0

December 0

1 1

March 0 0

February 0

1 1

April 0

1

FY 2019 FY 2018

June 0 1

2 2

May 0

0

0.2

0.4

0.6

0.8

1

1.2


Preventable FY19 Preventable FY18

38

Customer Service

Total Calls & Emails Received 26

Inquiries 3

Compliments 0

Complaints 23

Non-Chargeable 0

Chargeable 0

Pending 0

Incomplete 0

Total Compaints per 100,000 PassengersCustomer Service Calls/E-Mails Received

September

0

10

20

30

40

50

60

FY 19 FY 18 Estimate

APPENDIX C

40

Ridership Month to Date September


PassengersRegular Fare Passengers 11,903 11,523 380 3.3% 13,270 (1,367) -10.3%Economy Fare Passengers 29,676 32,397 (2,721) -8.4% 36,550 (6,874) -18.8%

Revenue Passengers 41,579 43,920 (2,341) -5.3% 49,820 (8,241) -16.5%

Other Passengers (PCA) 2,269 2,369 (100) -4.2% 2,590 (321) -12.4%

Total Passengers 43,848 46,289 (2,441) -5.3% 52,410 (8,562) -16.3%

Month to DateCurrent Prior Year Current Prior Year

19 20 1,953 1,9985 5 643 6575 4 615 6461 1 454 457

30 30 1,462 1,543

Year to Date September YTDCurrent Prior Year Amount Percent Budget Amount Percent

PassengersRegular Fare Passengers 36,862 34,345 2,517 7.3% 39,810 (2,948) -7.4%

Economy Fare Passengers 94,405 98,872 (4,467) -4.5% 109,670 (15,265) -13.9%

Revenue Passengers 131,267 133,217 (1,950) -1.5% 149,480 (18,213) -12.2%

Other Passengers (PCA) 7,149 6,938 211 3.0% 7,770 (621) -8.0%

Total Passengers 138,416 140,155 (1,739) -1.2% 157,250 (18,834) -12.0%

Year to DateCurrent Prior Year Current Prior Year

63 63 1,914 1,937

13 14 638 638

14 13 607 631

2 2 513 478

92 92 1,505 1,523



Calendar Days Average Route Ridership

Weekdays WeekdaysSaturdays Saturdays

Sundays SundaysHolidays Holidays

Total Total


Calendar Days Average Route Ridership

Weekdays Weekdays

Total Total

Saturdays Saturdays

Sundays Sundays

Holidays Holidays

41

Annual Ridership CURRENT JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD

YEAR 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

DEMAND RESPONSE 45,265 49,303 43,848 - - - - - - - - - 138,416

TOTAL 45,265 49,303 43,848 - - - - - - - - - 138,416

PREVIOUS JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD

YEAR 2017 2017 2017 2017 2017 2017 2018 2018 2018 2018 2018 2018 FY 2018

DEMAND RESPONSE 44,044 49,822 46,289 48,922 45,159 43,485 45,971 43,468 48,693 46,601 48,646 46,175 557,275

TOTAL 44,044 49,822 46,289 48,922 45,159 43,485 45,971 43,468 48,693 46,601 48,646 46,175 557,275

VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD FY 2018

1,221 (519) (2,441) 0 0 0 0 0 0 0 0 0 (1,739)

TOTAL 1,221 (519) (2,441) 0 0 0 0 0 0 0 0 0 (1,739)

% VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD FY 2018

2.8% -1.0% -5.3% -0.3%

TOTAL 2.8% -1.0% -5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -0.3%

JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD

TOTALS BY: 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

WEEKDAY 39,352 44,143 37,103 120,598

SATURDAY 2,415 2,664 3,215 8,294

SUNDAY 2,927 2,496 3,076 8,499

HOLIDAY 571 0 454 1,025

TOTAL 45,265 49,303 43,848 - - - - - - - - - 138,416

JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE YTD

AVERAGES BY: 2018 2018 2018 2018 2018 2018 2019 2019 2019 2019 2019 2019 FY 2019

WEEKDAY 1,874 1,919 1,953 1,914

SATURDAY 604 666 643 638

SUNDAY 585 624 615 607

HOLIDAY 571 0 454 513

TOTAL 1,460 1,590 1,462 1,505


42

Ridership Charts Total Ridership Average Ridership by Day

Passengers per Revenue Hour Trips per Revenue Hour

40,000

42,000

44,000

46,000

48,000

50,000

52,000

FY 2019 FY 2018

0

500

1,000

1,500

2,000

2,500

Weekdays Saturday Sunday Holiday

1.86

1.88

1.90

1.92

1.94

1.96

1.98

2.00

2.02

2.04

FY 2019 FY 2018

1.72

1.74

1.76

1.78

1.80

1.82

1.84

1.86

1.88

FY 2019 FY 2018

43

Revenue Month to Date September


Fares Collected

Regular Fare Revenue 39,490$ 35,541$ 3,949$ 11.1% 44,340$ (4,850)$ -10.9%

Economy Fare Revenue 50,405 51,086 (681) -1.3% 62,776 (12,371) -19.7%

Total Fares Collected 89,894$ 86,627$ 3,268$ 3.8% 107,116$ (17,222)$ -16.1%



Fares Collected

Regular Fare Revenue 122,609$ 105,755$ 16,854$ 15.9% 133,020$ (10,411)$ -7.8%

Economy Fare Revenue 160,715 155,820 4,895 3.1% 188,360 (27,645) -14.7%

Total Fares Collected 283,324$ 261,575$ 21,749$ 8.3% 321,380$ (38,056)$ -11.8%


Monthly Passenger Revenue YTD Passenger Revenue



-

20,000

40,000

60,000

80,000

100,000

120,000

FY 19 FY 18

-

200,000

400,000

600,000

800,000

1,000,000

1,200,000

FY 19 FY 18

44

Expenses

Month to Date Monthly Current Year Prior Year Amount Percent Budget Amount Percent

OPERATOR WAGES 474,248$ 510,103$ 35,855$ 7.6% 506,578$ 32,330$ 6.4%OTHER BU WAGES 90,143 97,116 6,973 7.7% 97,196 7,052 7.3%SALARIES 85,429 86,464 1,035 1.2% 91,326 5,897 6.5%FRINGE BENEFITS 228,088 122,984 (105,105) -46.1% 222,859 (5,229) -2.3%SERVICES 64,553 54,776 (9,777) -15.1% 78,446 13,893 17.7%CONTRACT VEHICLE MAINT. 293,412 157,373 (136,039) -46.4% 176,792 (116,620) -66.0%UTILITIES 13,670 15,293 1,623 11.9% 17,987 4,317 24.0%MATERIALS AND SUPPLIES (3,992) 7,275 11,268 -282.2% 14,883 18,875 126.8%DIESEL FUEL 317 352 35 10.9% 208 (109) -52.1%UNLEADED FUEL 226,913 162,442 (64,471) -28.4% 112,125 (114,788) -102.4%CAPITAL OUTLAY - - - 0.0% 7,500 7,500 100.0%LIABILITY INSURANCE 79,068 39,932 (39,136) -49.5% 42,374 (36,694) -86.6%LABOR CREDITS/EXP TRANSFERS - - - 0.0% - - 0.0%

TOTAL EXPENSES 1,551,850$ 1,254,111$ (297,739)$ -19.2% 1,368,273$ (183,577)$ -13.4%

Year to Date YTD

Current Year Prior Year Amount Percent Budget Amount Percent

OPERATOR WAGES 1,418,565$ 1,493,078$ 74,513$ 5.3% 6,078,940$ 4,660,375$ 76.7%

OTHER BU WAGES 270,059 270,748 689 0.3% 1,166,350 896,291 76.8%

SALARIES 243,924 268,977 25,053 10.3% 1,095,910 851,986 77.7%

FRINGE BENEFITS 658,034 651,873 (6,161) -0.9% 2,674,310 2,016,276 75.4%

SERVICES 156,501 147,556 (8,945) -5.7% 941,350 784,849 83.4%

CONTRACT VEHICLE MAINT. 471,108 479,440 8,332 1.8% 2,121,500 1,650,392 77.8%

UTILITIES 41,099 46,596 5,497 13.4% 215,840 174,741 81.0%

MATERIALS AND SUPPLIES 11,378 14,938 3,560 31.3% 178,590 167,212 93.6%

DIESEL FUEL 317 823 506 159.7% 2,500 2,183 87.3%

UNLEADED FUEL 494,411 361,963 (132,447) -26.8% 1,345,500 851,089 63.3%

CAPITAL OUTLAY - 7,627 7,627 0.0% 90,000 90,000 100.0%

LIABILITY INSURANCE 79,068 120,575 41,506 52.5% 508,490 429,422 84.5%

LABOR CREDITS/EXP TRANSFERS - - - 0.0% - - 0.0%

TOTAL EXPENSES 3,844,464$ 3,864,193$ 19,730$ 0.5% 16,419,280$ 12,574,816$ 76.6%





45



July 0.54 1.35 1.89 0.84 0.56 1.39

August 1.24 0.75 1.99 0.75 2.00 2.76

September 0.83 1.39 2.23 1.08 0.81 1.90

October 0.51 2.04 2.55

November 0.00 1.09 1.09

December 1.12 0.84 1.96

January 1.32 1.58 2.90

February 0.56 1.41 1.97

March 0.25 1.01 1.26

April 0.78 2.34 3.11

May 0.74 2.23 2.98

June 1.07 0.80 1.88

Accidents per 100,000 Miles

FY 2019 FY 2018


0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40


Preventable FY 19 Preventable FY 18

46

Customer Service

Total Calls/E-mails Received 49

Inquiries 0

Compliments 22

Complaints 27

Non-Chargeable 10

Chargeable 17

Pending/Incomplete 0

Customer Service Calls/E-Mails Received Total Complaints per 10,000 Passengers

August

0

2

4

6

8

10

12

14

16

18

FY 19 FY 18 Goal

47

Glossary of Terms Glossary of Terms

Cancellations (Sun Van)

Complaints per 100,000 Passengers Equals total complaints divided by total passengers times 100,000.

Cost per Mile Equals total operating expenditures divided by total miles.

Cost per Service Hour Equals total operating expenditures divided by total service hours.

Cost per Trip (Sun Van) Total operating expenses divided by total trips.

Deadhead Miles and Hours

Denial (Sun Van)

MDBF (Sun Link)

No-Shows (Sun Van)

the scheduled pick-up time.

On-Time Sun Tran: A bus may be up to 5 minutes late, but less than 1 minute early and be classified as on-time.

Sun Link: Regularly scheduled streetcars arriving at their last station stop less than six minutes behind schedule.

Sun Van: The vehicle is considered on-time if it arrives between 15 minutes before or 15 minutes after the requested pick-up time.

Optional ADA (Sun Van)

Passengers per Mile Equals total passengers divided by total revenue miles.

Passengers per Service Hour Equals total ridership divided by total service hours.

Passenger Revenue Equals revenue collected from passengers (includes farebox revenue and revenue from pass sales).

When the passenger does not board the Sun Van vehicle when the vehicle arrives at the pick-up location within the pick-

up window and the driver waits two minutes, or when the customer does not cancel the reservation within two hours of

Passenger trips outside 3/4-mile corridors around Sun Tran fixed routes or beyond times availbale on a Sun Tran fixed

route, a same day request, and will calls.

Mean distance between failure is the distance between failures of any of the major sub-systems of the streetcar that

cause significant delays or disruptions of service and/or cause the streetcar to be removed from service.

When the passenger or the passenger's representative cancels the reservation two or more hours prior to the beginning

of the scheduled pick-up time.

An ADA-eligible trip requested that is not scheduled by Sun Van within the permissible scheduled window of one hour

before or one hour after the requested pick up time.

Miles that a vehicle travels when out of revenue service. Deadhead includes leaving or returning to the garage or yard

facility, changing routes or when there is no expectation of carrying revenue passengers. Deadhead does not include

operator or maintenance training.

48

Glossary of Terms Glossary of Terms

Pick-Ups Before Significantly Late (Sun Van) Pick-ups 30 minutes outside of the originally scheduled pick-up window.

Revenue Miles and Hours

Revenue per Mile Equals total passenger revenue divided by total miles.

Revenue per Passenger Equals total passenger revenue divided by total passengers.

Revenue per Service Hour Equals passenger revenue divided by service hours.

Revenue per Trip (Sun Van) Total passenger revenue divided by trips.

Ridership (Unlinked Passenger Trips)

Road Calls

Service Miles and Hours

Total Demand (Sun Van) Total number of passenger trips requested.

Total Cost per Passenger Equals total operating expenditures divided by total passengers.

Trip (Sun Van)

Trip Time (Sun Van) The percentage of ADA trips with a trip time less than the comparable Sun Tran fixed route trip.

Trip Time 110% + 5 Minutes (Sun Van) When an ADA trip length exceed 110% + 5 minutes of the comparable Sun Tran fixed route trip.

Miles and hours that vehicles travel while in revenue service plus deadhead miles/hours. Service miles/hours does not

include operator or maintenance traing.

A one-way trip taken by an ADA paratransit-eligible passenger from the pick-up point to the destination (excludes PCA's

and companions).

The miles and hours that vehicles travel while in revenue service. Vehicle revenue miles and hours (VRM and VRH)

include layover/recovery time but exclude deadhead, operator training and maintenance testing.

Equals Total passengers actually transported. A one-way trip taken by an ADA paratransit-eligible passenger, a personal

care attendant (PCA) or companions from the pick-up point to the destination.

Ridership (Unlinked Passenger Trips) Sun

Van

The number of passengers who board public transportation vehicles. Passengers are counted each time they board

vehicles no matter how many vehicles they use to travel from their origin to their destination.

A road call is defined as a mechanical failure of a vehicle in revenue service that necessitates removing the vehicle from

service until repairs are made.

Documents

PowerPoint Presentation Reports/SEP MOR FINAL.pdf · 8 6 euclid/ north first avenue 26.0 9 12 10th / 12th avenue 24.8 10 1 glenn/swan 24.6 11 10 flowing wells 23.9 12 17 country club