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#NALCEast 2017#NALCEast
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C
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Round 3 Track C:PROGRAM MANAGERS: Measure the Success of ERGs
FACILITATOR:Wendy Amengual Wark / Founder / Inclusion Strategy
PRESENTERS:
Nolan Melson / Senior Consultant | Custom Software Development / Capgemini (North American Co-Lead, Veterans ERG)
Leonard Musta / Sr. Technical Product Manager / Anthem (Culture Committee Member, African American Professional Exchange)
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Measure the Success of ERGs
What’s In It For Your Organization
(WIIFYO)
Wendy Amengual Wark – Inclusion Strategy
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Wendy Amengual Warkis the Founder of Inclusion Strategy, a MWBE certified consultancy, that delivers diversity and inclusion services to clients with a 20+ year record of creating success for corporations, nonprofits, and the public-sector by developing and implementing practical, sustainable workplace processes such as strategic diversity planning, inclusive communication, customized training, mentoring programs, employee resource groups, and EEO related services.
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Applications⸗ Number
⸗ Demographics
⸗ Work department
⸗ Work location
⸗ Title/function
⸗ Tenure
Measure the Success of ERGs
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Surveys
⸗ Members ⸗ throughout term
⸗ post term
⸗ Members’ Supervisors ⸗ post term
Measure the Success of ERGs
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Projects
⸗ Proposals
⸗ Progress Reports
⸗ Results⸗ On-time?
⸗ On-budget?
⸗ Goals met?
Measure the Success of ERGs
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Events
⸗ # of participants
⸗ # of partner organizations⸗ Internal
⸗ External
⸗ Participant evaluations
Measure the Success of ERGs
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ERG Member Development
⸗ Training
⸗ Promotions
⸗ Recruits
Measure the Success of ERGs
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Measuring ProcessDRIVES RESULTS
BY LEX MUSTA(Anthem’s African American Professional Exchange Culture Committee Member)
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WHAT DO
ResultsNOT TELL US?
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How aboutmeasuring the
PROCESSthat gets things done…
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FROM HINDSIGHT TO FORSIGHT
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For ExampleERGs eMail
PDFNewsletters
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social media measures how you are doing as you do it
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OR…
ERG Announcements
Become#Measureable#Conversations#Replies#Shares#Connections#Follows
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OR…
ERG Webinars
Become#Measureable#Many to Many Conversations#Replies#Shares#Ongoing Conversations#Available to Production Staff
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IF
MEASURING PROCESS
DRIVES RESULTS…
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MAKE YOUR PROCESSSES MEASURABLE…
Email as Notification
Ubiquitous Online
Planning Transparently
Organization as Intranets
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Nolan MelsonSenior ConsultantCustom Software Development Capgemini (North American Co-Lead, Veterans ERG)
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Capgemini Employee Resource Group Score CardWhat is the ERG Score Card?
What is it designed to measure?Why is it important to your work as ERG Leaders?
How do you complete the Score Card?What results will you receive?
Review Veterans ERG ratings & activities.
Presented byCapgemini Veterans ERG North America Co-Lead, Nolan Melson
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What is the ERG Score Card? What is designed to measure?
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⸗ Provides objective measures for ERG current performance.
⸗ Highlights ERG strengths and opportunities.
⸗ Effective guide for planning ERG efforts.
Why is the ERG Score Card important to your work as ERG Leaders?
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Example of Score Card Content
COMMERCEFoundational 5
The ERG has a clear Commerce value proposition which has been communicated to ERG members
and stakeholders. 3
Executed 2 or more Commerce events. 1
Each live event had 20 or more attendees; virtual events had 100 or more attendees 1
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⸗ Let’s take a look at the Veterans Employee Resource Group (VERG) Score Card
What results will you receive?
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⸗ Career Fairs⸗ 3 Fort Hood Mega Career Fairs
⸗ Naval Station Great Lakes Job Fair
⸗ Kansas City Veterans Job Fair
⸗ SXSW Job Market
VERG Commerce & Community Events – 2016 & 2017
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⸗ SXSW Interactive 2016 & 2017
⸗ Merivis Foundation partnership
⸗ Marine Corps veteran, Ken Nuehs NA Co-Lead
⸗ St. Michael’s Learning Academy
⸗ SAP Veterans to Hire
VERG Commerce & Community Events – 2016 & 2017
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⸗ National Military Appreciation Month (May) Memorial Day, Veterans Day volunteering & awareness
⸗ VA hospital visits⸗ Aerospace & Defense contractor project 18% veterans hired⸗ Big win veteran hiring now a KPI at Capgemini for recruiters
VERG Commerce & Community Events – 2016 & 2017
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Questions?
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Round 3
A. EMERGING ERG (0-3 YEARS): Fuel a Diverse Talent Pipeline Rooms 3 & 4
B. EXPERIENCED ERG (4+ YEARS): Align ERGs to Business Goals & Upgrade
Business Impact Room 5
C. PROGRAM MANAGERS: Measure the Success of ERGs Kiyo Hall
D. INFLUENTIAL LEADERSHIP: Holding Senior Leaders Accountable Rooms 1 & 2
10:00am – 11:15am & 11:30am – 12:45pm
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Intersections of Inclusion Luncheon12:45 pm – 2:15 pm
Lissa Young, Ph.D.Assistant Professor of Leadership & Management
Department of BehavioralSciences & Leadership
United States Military Academy
Kiyo Hall, 3rd Floor