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What the Owner Wants
What the Owner Needs
What the Owner can pay!
Source: ANSI/BICSI 002-1014 Appendix B
Annual Hours Available for Planned Maintenance
Shutdown
Client does not require 7/24
IT has to maintain older equipment
Facilities must maintain
support systems
Annual Minutes for Unplanned Downtime
Client does not require 7/24
Business Impact of Downtime
Disaster Recovery
Business Impact of Downtime
Minor Severe Catastrophic
OSP could impact
this!
