Since the beginning of my career, I have been in contact with customers.I have developed a strong ability to understand the customer needs and expectations. Not only am I a great listener, when it comes to feedback, it has always been one of my strongest points to make sure all concerned parties are informed at any time.It's in my nature to look for creative solutions to keep the customer satisfied, always keeping a good balance between the customer needs and the goal of the company.

Sandra.Windey@telenet.be +32 (0)478 88 04 56 Sandra Windey

Agenda• Professional qualifications• Work experience• Expertise• Achievements• Language skills• Personal Profile• Honest evaluation of myself• Me in my free time• Why would you hire me for the job• Ref. & links

Professional Qualifications

• Master in engineering

Main triggers

• 20 years experience in customer relations

• Eager to a high customer and co-worker satisfaction

Work experienceM

BS • Account Manager

• 1997-1999• Internal sales• IT solutions &

services• KMO market• Price negotiations• Public Tenders• E-commerce

Atra

xis • Coach Account

Manager• 1999-2003• Service Delivery

function• SLA negotiations• Single point of

contact• Follow up on

projects• Elaborate technical

offers & contracts

Alln

ex • Customer Service• 2004-2015• Technical/legal

requirements transport

• Incoterms• Documentary

collections• Letter of credit• Supply chain

An overview of my expertise

My projects

IMPROVEMENTS CUSTOMER RELATED • Analyse & optimise the order pattern of the customer & improve the deliveries

accordingly.• Did an important investigation in the consignment stock of a customer

(difference that existed already for many years) Due to this the company could invoice +/- 45.000 EUR.

• Thanks to positive recommendation among the Sabena customers, I was asked to be the main contact for the biggest partner.

IMPROVEMENTS OF THE DEPARTEMENT • Description of the rules and tasks of the department. (Do's & Don'ts).• Elaboration, documentation and explanation of work procedures and training

sessions. (stock management, export,...).

Languages

• Basic knowledge

• Daily use and practical oral & written knowledge

• Official language previous employer

• Native speaker

Dutch English

GermanFrench

My personal profile

• High sense of duty, reliable and motivated person

• Eager to deliver quality work• Problem solver and co-thinker• Focused to improve way of working• Service minded & building long-term

relationships• Like to help others and propose solutions

An honest evaluation of myself

Customer Minded

Reliable

Communication (Oral)

Communication (Written)

Communication (listening)

Cooperate

Initiative

Planning

Analytical thinking

This is who I am in my free time

Why would you hire me?Because you need someone who is committed to your customers

Because you need someone who can bring value to the team.

Sandra.Windey@telenet.be +32 (0)478 88 04 56 Sandra Windey

• Evaluation Allnex• Recommendation letter Atraxis• Recruitment & training observations• Master in Engineering (diploma)