LEADERSHIP

WHAT IS

LEADERSHIP ?

An act that causes others to act or

respond in a shared direction

Art of influencing people by persuasion

and example

Key dynamic force that motivates and coordinates

the organization in the accomplishing of its

objectives.

A Leader must have direction and vision

Clear Vision:

Establish clear goal

Determine specific objectives

Establish a greater sense of urgency

Communicating the vision:

Good Communication

Good Listener

Good Public Relation

Informing Persuading Inspiring

Align people around the vision:

Facilitate people servicing the customer.

Leadership by example.

MOTIVATING

Showing interest in individual

Expressing praise and

appreciation

Reinforce self worth of individual

HIGH ENERGY LEVEL:

Physically healthy

High mental energy

Strong will

LEADERS:

Coaches

Facilitators

Encourage

Team Builders

Visionaries

Earning Trust

Generating Energies

Providing a sense of purpose

Interested in people

Inspiring

Commitment

2 types of Leadership

Transformational Transactional

Empowers

Inspires by vision,

Has a long term focus challenges

Rewards, informally, personally, simplifies

Bargain is talk centered separates home & work.

Has a short term focus.

Coaches sheeted learning,

Rewards, formally, complicates

MANAGERS

ADMINISTRATOR

CONTROLLING

CHECKING

DICTATORS:

Bring a cup of tea

Do it my way

I have no faith in you

Faster! Faster!

Don’t argue

You are fired

You are paid to do

I don’t trust you

Common Mistakes in the managers perception

Halo effectStereo typingSelective perception/attribution

Source: Turrell 1986

Good leadership

Must be positive

Consistent

Responsive to the needs and expectations of the subordinates

Demands self knowledge

Be prepared

Continue…

Effective communicator

Effective management of time

Know the important needs of the subordinates

Can adapt behaviour to change

Achieve Task

Develop Individual

Build Team

Action – Centered Leadership

(Source c. chase 1990)

Redefine

Replan

Rebrief/ remind

Monitor & support

Reevaluate

Monitor & support

Evaluate

Define Objective

Plan

Brief

The Leadership Cycle

Source : C. Chase 1990

The important of delegations

Three main types of delegations Upwards Sideway downward

Upward

The task which would normally be responsibility of a subordinate is passed by the subordinate to a superior

Sideways

‘ where an individual would pass on authority for a job to someone of his or her own level in the organisation’

Downwards

“… is the transfer of the authority for doing something from a superior to a subordinate”

Leadership is:

About change

About taking people from where they are now to where they are need to be.

The Situational Use of Power

Coercive power

Connection power

Reward power

Legitimate power

Referent power

Information power

Expert power

Coercive Power

A follower low in maturity generally needs strong directive behaviour in order to become productive

Connection Power

Reward Power

Legitimate Power

Information Power

Expert Power

Referent Power