Feature Lync Server Lync Online Lync Online

Dedicated

Lync Hybrid

(hybrid voice)

Lync Hybrid

(split domain)*

VoIP & PSTN calling

(US & UK only today)

(NA and Europe DC only)

IP Phone, PC, Mac, Mobile & Tablet

Hold, Transfer, Forward, Delegate, Team call

Emergency dialing

Common Area phones

PBX Interoperability

Call Park, Private Line, Unassigned Number

Audio & Video QoS

Analog devices (e.g., FAX)

Enhanced 911

Response Groups

Local voice resiliency

Call Admission Control

Contact Center (Aspect, NICE, etc.)

Public Switched

Telephony

Network (PSTN)

Public

Internet

Calling Service

Providers

Lync Online

User

Public Switched

Telephony

Network (PSTN)

Lync

Online Calling Service

Providers

Signaling through

Office 365

Audio media

between Peers

Lync Online

User

Exchange

Online

12

3Lync Online

User

Public Switched

Telephony

Network (PSTN)

Lync

Online Calling Service

Providers

Signaling through

Office 365

Audio media direct to

carrier partner

Lync Online

User

Exchange

Online 1

23

Public Switched

Telephony

Network (PSTN)

Lync

Online Calling Service

Providers

Signaling through

Office 365

Audio media direct to

carrier partner

Lync Online

User

Exchange

Online 1

2

3

Public Switched

Telephony

Network (PSTN)

Lync

Online Calling Service

Providers

Signaling through

Office 365

Audio media to

Lync Online

Lync Online

User

Exchange

Online

3

Lync Online

User

2 1

Provisioning Workflow

• Configure Exchange UM & define auto attendant and subscriber access numbers

• Assign the appropriate carrier to the tenant or to each use.

18

PSTN

IP-PBX

Signaling through Office 365

Audio media stays onsite

Lync Online

User

Customer Premises

Lync Server

On-premises

Internet

CPE required for Hybrid Voice

Call Routing Summary

25

• Delegate sets call forwarding or simultaneous ringing

• Calls to the boss now will ring to the delegate endpoints & follow routing

• Ensures that a call routed to a delegate isn’t trapped in mobile voice mail.

• If the call gets answered too quickly (configurable at system level) call leg is dropped.

• Continues to support N:N boss-to-delegate relationships

• Set of PSTN usages associated on an incoming trunk to determine call route to an outgoing trunk.

• Provides better integration with additional scenarios to Lync qualified infrastructure.

• Existing route configuration concepts keeps configuration familiar for administrator.

• Media bypass in inter-trunk routing calls is supported.

• Includes appropriate trunk-level authorizations, CDRs, etc.

IP-PBX IP-PBXMediation

Server

Mediation

Server

PBX User PBX User

Front-End

Server

Trunk Trunk

Between IP-PBXsIncoming call from the PBX trunk

Validate incoming trunk associated PSTN usages

Determine a route

Apply outbound translation rules

Route to outgoing PBX station

Media

IP-PBX

Gateway

Mediation

Server

PBX User

Front End

Server

Trunk

IP-PBX to PSTNIncoming call from the PBX trunk

Validate incoming trunk associated PSTN usages

Determine a route

Apply outbound translation rules

Route to outgoing gateway trunk

Media

Trunk

PSTNMediation

Server

• Supporting multiple trunks between MS and a SIP Peer• A SIP Peer can be associated with multiple pools or the same pool with multiple unique

associations

• Better resilience for both service and on-premises scenarios

• Better interworking with IP-PBXs for bypass

• Using TLS & SRTP for multiple SIP trunks to the same SIP Peer FQDN

OCS 2007 - 1:1

MS GW

Lync 2010 - 1:N

MSGW

GW

Lync 2013 - M:N

MS

GW

GWMS

MS GW

An administrator can associate a

set of translation rules to a trunk

configuration to enable calling

number manipulation

A trunk to route the call is

determined based on the user

voice policy and destination

number

From the trunk configuration, a

translation rule is applied for the

calling numberGatewayLync User Front End

Server

Trunk

PSTNMediation

Server

Lync user call to PSTN network

Managed Unmanaged

ManagementManaged by an administrator or a

manager

Managed only by an administrator

DelegationBy an administrator or the response

group manager

Delegation is not supported

Sharing

Cannot share the response group queues

or agent groups with any other response

group

Can share queues and agent groups with

other unmanaged response groups

Visibility

Visible to the response group manager

Visible to the administrator

Not visible by other managers

Visible only to the administrator

Not visible to any manager

Administrator(s)

“Manager 2”“Manager 1”

Workflow

Unmanaged

Queue

Agent Group

Workflow

Unmanaged

Queue

Agent Group

Workflow

Managed

Queue

Agent Group

Workflow

Managed

Queue

Agent Group

Queue

Agent

Group

“Manager 1” “Manager 2”

“Voice Policy

Usages”

Call AuthorizationMechanism now extends to forwarding and simulring

calls

Associate a set of PSTN usages

Usage specifies call authorization to a voice policy

BenefitsLocal numbers only to aid in cost control

Internal Lync users only for security policies

Any custom authorization rule set up by the

administrator

Call

Fwd./Simulring

Type

“Internal only”

“Custom Usages”

PSTN Usages

“Custom

usage”