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Who We Are
3
Enterprise Technology Services
VoiceOne
“DataOne is the leading independent provider of managed technology services to enterprises in the Philippines”
DataOneDataOne
“We support mission critical systems with a world-class Data Center, professional expertise, cost-effective solutions and technological innovations.”
“We support mission critical systems with a world-class Data Center, professional expertise, cost-effective solutions and technological innovations.”
“We are a New Generation Telecom provider, powered by a Carrier-Grade NGN Communication Platform safely co-located at DataOne.”
“We are a New Generation Telecom provider, powered by a Carrier-Grade NGN Communication Platform safely co-located at DataOne.”
4
VoiceOne Mission
“VoiceOne aims to be the leading provider of New Generation Telecommunication Services.
Supported by a Carrier-Grade technology offering flexible and innovative solutions to deliver all the potential of convergence.”
“VoiceOne aims to be the leading provider of New Generation Telecommunication Services.
Supported by a Carrier-Grade technology offering flexible and innovative solutions to deliver all the potential of convergence.”
5
VoiceOne VOIP Franchise
“VoiceOne is a Telecommunication
Provider authorized by the NTC”
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► Converged Communications
► Market Behaviour
Market Background
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Voice and Data are Converging
“Replacement of old style PBXs is well underway”
(Forrester)
“23% of large companies in the US have deployed
IP PBXs” (Forrester)
“90% expect to complete by 2012” (Forrester)
“2.23 million IP PBX lines sold in q2 07, of which 68% in the US. Europe and Asia lag behind in
adoption” (Ilocus)
But incumbents are not yet NGN
But incumbents are not yet NGN
8
Converged Comms Market Revenue by 2011
Converged Communications2005 - 2011
$6 billion$9 billion
$19.5billion
0
5
10
15
20
25
2005 2009 2011
“Integrating Data and Voice Applications via the Web is expected to grow more than two-folds in the next two
years”
“Integrating Data and Voice Applications via the Web is expected to grow more than two-folds in the next two
years”
9
VOIP Perceptions in the Market
VOIPVOIP
Free peer-to-peer calls
Free peer-to-peer calls
Low IDD CostLow IDD Cost
Poor voice
quality
Poor voice
quality
VOIPVOIP
Complex Integration with Legacy
Systems
Complex Integration with Legacy
Systems
VoiceOne aims to fulfill the promise of convergence and
eliminate complexities.
VoiceOne aims to fulfill the promise of convergence and
eliminate complexities.
10
Customer Experience: Then and Now
THEN NOW
… little has changed
… little has changed
11
VoiceOne Introduces a Revolutionary
Service
VoiceOne Introduces a Revolutionary
Service
VoiceOne Introduces a Revolutionary Service
12
The Webtalk Revolution
No Complex IVRSNo Complex IVRS
Free Calls from
anywhere
Free Calls from
anywhere
CUSTOMER:CUSTOMER: COMPANY:COMPANY:
“WebTalk lets your website become the entry point for all business communications.”
“WebTalk lets your website become the entry point for all business communications.”
Easy-to-use
Buttons
Easy-to-use
Buttons
No Phone NumberNo Phone Number No Per Minute ChargesNo Per Minute Charges
No Expensive Toll-free NumbersNo Expensive Toll-free Numbers
No Application DownloadNo Application Download
No Complex Integration with Existing Systems
No Complex Integration with Existing Systems
13
WebTalk Benefits Everyone
Examples:
Companies engaged in e-business
Sales and Customer Service
Companies with Toll-Free Hotlines
Multinationals with extensive channel distribution
Corporations with global customers
Companies with extensive mobile workforce
Examples:
Companies engaged in e-business
Sales and Customer Service
Companies with Toll-Free Hotlines
Multinationals with extensive channel distribution
Corporations with global customers
Companies with extensive mobile workforce
Benefits:
More calls from prospective customers
Lower cost. No per minute charge
Unlimited Inbound calls.
Hassle free integration with CRM
Easy deployment and maintenance
Highly and quickly Scalable.
Lowest Outbound per Call Rate
14
NexGen WebTalk – How Does It Work?
Existing Infra or Hosted PABX
Existing Infra or Hosted PABXIP-PBX
PHONE
Customer Service Agent
Customer Service Agent
NGN SWITCH
NGN SWITCH
INBOUND Call TO Customer Service Agent
INBOUND Call TO Customer Service Agent
CustomerCustomer
PUBLIC INTERNETPUBLIC INTERNET
Trunks or CentrexTrunks or Centrex
15
Existing Infra/ IP-PBX
Existing Infra/ IP-PBX
IP-PBXPHONE
Customer Service Agent
Customer Service Agent
EmployeesEmployees
NGN SWITCH
NGN SWITCH
Customer Customer
Mobile Co-Worker
Mobile Co-Worker
WebTalk allows Outbound Calls
Outbound Call From Customer
Service Agent or Employees
Outbound Call From Customer
Service Agent or Employees
PartnerPartner
PSTN / MobilePSTN / MobileTrunks or CentrexTrunks or Centrex
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► Customer Toll-Free Service
► Channels Voice Portal► Employee VPN► Unified Webtalk
4 EDITIONS
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WebTalk
WebTalkWebTalk
4 Editions4 Editions
18
CustomerCustomer
Sales AgentsSales Agents
Username PasswordUsername Password
Tech Support Agents
Tech Support Agents
Username PasswordUsername Password
Billing AgentsBilling Agents
Automatic CallDistribution
Automatic CallDistribution
SalesSales
BillingBilling
Tech SupportTech Support
Your Web Page
Your Web Page
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WebTalk Customer TOLL-FREE SERVICE
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WebTalk Customer TOLL-FREE SERVICE
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WebTalk Customer TOLL-FREE SERVICE
22
WebTalk Customer TOLL-FREE SERVICE
23
WebTalk Customer TOLL-FREE SERVICE
Web AdWeb Ad
Products or ServicesProducts or Services
Where to Place WebTalk Button Where to Place WebTalk Button
24
WebTalk VPN Edition WebTalk VPN Edition
“Mobile employees can communicate with their office without roaming
charge.”
“Mobile employees can communicate with their office without roaming
charge.”
“Allows Channels/Partners to transact efficiently with your organization.”
“Allows Channels/Partners to transact efficiently with your organization.”
Chat Chat Call to Mobile Call to Mobile
PresencePresence ONLINEONLINE
Conference
Conference
Org Chart Org Chart
SearchSearchCaller IDCaller ID
EmailEmail
25
WebTalk Channels VOICE PORTAL
26
WebTalk Channels VOICE PORTAL
27
WebTalk Channels VOICE PORTAL
Initiate a CHATInitiate a CHAT
28
WebTalk Channels VOICE PORTAL
Initiate a CALLInitiate a CALL
29
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
30
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
Org ChartOrg Chart Directory ListDirectory List
31
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
Person is ONLINEPerson is ONLINE
Call Office Phone as Default
Call Office Phone as Default
32
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
Person is OFFLINEPerson is OFFLINE
Call Mobile as
Default
Call Mobile as
Default
33
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
Initiate a Chat before CallingInitiate a Chat before Calling
34
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
Initiate a CallInitiate a Call
35
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
Hi Fatima! Mark is calling you.Hi Fatima! Mark is calling you.
36
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
Search PageSearch Page
37
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
Conference: Drag & Drop or Right Click the person you want to inviteConference: Drag & Drop or Right Click the person you want to invite
38
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
39
WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)
40
“Is the converged end-to-end web communication services for your customers, partners/channels and employees”
“Is the converged end-to-end web communication services for your customers, partners/channels and employees”
41
Call us at www.voice1asia.com/
Call us at www.voice1asia.com/
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NOW, IT’S TIME TO JOIN THE
REVOLUTION!
Contact:
Ryan G. Ricardo
www.voice1asia.com
V1#: 4917300
HP#: 0917-8824808