PROJECT REPORT ON

POSTPAID

(Voice + data + phone)

Founded :

CHAIRMAN – Gerard Kleisterlee GLOBAL CE0 – Vittorio Colao

HEADQUARTERS- London, UK HEADQUARTERS- Mumbai , India

VODAFONE- public limited company

1991 in UK

2007 in India

The emblem symbolizes communication and voice communication. Red color represents talking ,sound and passion.

To be the communication leader in an increasingly connected world.

CUSTOMER

Delivering affordable, reliable and customized communication services which are simple to use, enjoyable, seamless and secure

SHAREHOLDER

Creating sustainable value by delivering great shareholder return

EMPLOYEE

Providing enriching careers and long term growth opportunities in a fair and collaborative work environment

COMMUNITY

Supporting authorities in mobilizing social change and achieving their economic goals,being the most respected telecom company.

GROUP VISION

It is a service which is provided by a prior arrangement with a mobile network operator.

Pay bills after the service is rendered.

Set credit limits(By customers).

Re-calculated credit limits(By company).

POSTPAID

CNCFP&AMARKETINGSalesCSIT

V.BalajiRitesh ShahGaurav MainiAftab SofiVikram BainsVineet Anand

DEPARTMENT HEAD

POSTPAID

FP&A CNC MARKETING

FINANCE

U9pguo KKIRANDEEP MITTAL

HEAD FINANCE

RITESH SHAH

MANAGER

FP&A

SUNEET NARANG AVINASH SRIVASTAV AVINASH BHOGAL

FP&A

1. Bill date 0

2. Bill Generation SMS 23. Tele-calling 164. SMS 195. Email 20 6. VMS 21 7. PSTN –BAR 24 8. OCB 269. Pre-Suspension SMS 2810. Temporary disconnection 29

STEPS DAY

B. DUNNING CALENDER

FINANCE

Accounts CNCMIS Commercial

•Accounting/Audit•Asset Management/Insurance•Banking•Taxation•Statutory Compliance•Channel Payout

•Budgeting/Planning•Rolling Forecast•Corporate/KBI Reports•Tariff Support•Data Management

•Warehouse•Billing•Card/coupon Management

•PO/Capex

•Vendor Management

•Verification/Welcome visit•Credit Monitoring•Fraud Management•Bill Distribution•Collection•Recovery

ROLE OF FINANCE FUNCTION

CNC – Credit And Collection

VERIFICATION

CUSTOMERS

VS/VMS

DOCUMENTATION

CAF

CPOS

FA-BUCKET CR-BUCKET

Documents Required(JNK)

• VOTER CARD RATION CARD• DRIVING LICENSE STATE- SUBJECT• ADHAR CARD POI+LR(for outsiders)• PASS BOOK • PASSPORT

POI POR

CREDIT VERIFICATION

Personal Verification Credit Verification

• VR• HR• MR• LR• VL

CREDIT STATUSCREDIT VERIFICATION FORM

• What customer does?• Ownership of house• Organization• Profession/service• Annual income• Etc

Feedback Payment mode Payment center Bill cycle Nil-usage/not Plans information GPRS

1) WELCOME VISIT 2) ACTIVATION

3) USAGE

4)BILL GENERATION

5) Collection Bucket

SOFT HARD

( 0-30/31-60) (61-90/90+)

CREDIT MONITERING/DUNNING

A. CREDIT MONITERING:

Billed + Unbilled < = Credit limit

CREDIT LIMIT

PERSONAL LIMIT COMPANY LIMIT

MARKETING

MARKETING STRATEGIES

STV PenetrationRES Adds

VAS/DATA

Segmentation

UniqueProductsInvolve Retail

Identify Latent Needs

ConvenienceMarket

Feedback

Innovation

Important Terms

COLLECTION BAD DEBTS CHURN RMS RES RPM CMS MOU ARPU EBITDA CTS

FUNCTION Involves the sum total of activities which begins – with Assessing the needs, wants & desires of customer

Satisfying them in form of Products & Services

Through the process of Sales & Distribution

assisted with effective and relevant Communicationand ensuring Customer Delight.

NEPAL CALLING

Nepal Calling ISD Pack PF TariffAll calls @ Rs. 6.49 for Rs . 18 (28 days) 18 6.99

Total Incremental Revenue

59249

Particulars Amt ( in Rs.)

IC Revenue ( I/C Cust.) 59,249 Total Incremental 59,249 IUC Cost 36,685 Net Revenue 22,564 LF 3,046 IT Cost 948 GST 5,095 Total Profit/(Loss) 13,474

Customer should be active for +3 months after the activation. CRE should not waiver the SD by customer . With SD, CRE to get the money after 1 month. Without SD , CRE to get the money after 3 months. Best month of CRE is observed.

Slab Incentive amount on sales(Rs)1st Slab 152nd Slab 203rd Slab 254th Slab 30

Understood the working.

Checked the data

Suggestions

CRE PLAN ANALYSED