Greetings...

...from East Suffolk!

March 2019

Dear Ray & Colin,

Hope you are well! Thought I would drop youa line to let you know the difference we havemade…

Lots of customer enquiries are being resolvedat the first point of contact.

Huge numbers of customers are using thewebsite for doing business with the councils.

Costs have been reduced every year.

Staff have been empowered to help customershelp themselves.

Resources have been freed up across the councils.

Learning has been identified and changesmade following customer feedback.

Kindest regards,

Darren KnightHead of Customer Service

Ps….we have just been awarded CustomerService Excellence Accreditation!

The Leaders of the Councils

Suffolk Coastal andWaveney District Councils

East Suffolk

UK

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AST SUFFOL

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22.03.2019POSTCARD FROM THE FUTURE