POSITION DESCRIPTION

TITLE: LIBRARY TEAM LEADER / LEARNING TECHNOLOGIES POSITION NUMBER: P132089 CLASSIFICATION: BAND 6 (FULL-TIME) DIVISION: COMMUNITY DEVELOPMENT & SERVICES BRANCH: COMMUNITY INFORMATION & ARTS UNIT: LIBRARY SERVICES DATE APPROVED: FEBRUARY 2017

POSITION OVERVIEW The role of the Library Team Leader is to provide high quality library & information services to the community. The position is responsible for leading a branch team. The incumbent will be oversee all branch operations on a day to day basis and is to lead, manage and motivate branch staff. The Team Leader as a member of the Library Leadership Team will provide strategic leadership and actively develop polices for enhanced community engagement, lifelong learning and cultural inspiration for the Monash community. Each Team Leader has a specific portfolio in addition to branch responsibilities. The scope of these duties is outlined in an attachment to this position description. • POSITION OBJECTIVES

• To manage a branch library ensuring the provision of high quality customer service for the Monash community

• To contribute to the provision of an effective and efficient library and information service to meet the needs of the Monash community in accordance with policy and budget

• To actively participate in the library leadership team to develop policies and strategic direction for the library service

1. KEY RESPONSIBILITY AREAS

Branch responsibilities: • Lead, support and motivate branch library staff providing strategic direction and day to day guidance • Problem solve and maintain appropriate decision making within the branch • Actively build and maintain morale through open communication and leadership that fosters a sense of team unity • Identify opportunities for staff development including via regular performance conversations ensuring they are implemented • Facilitate effective working relationships between staff within the branch and across the service • Undertake customer service, reader development, general information desk duties and provide relief to other service points as required • Work as part of the team to provide relevant, well maintained collections following MPLS Collection development policy and CREW (Continuous Review, Evaluation Weeding) guidelines • Interpret library services and procedures to patrons and others in the community • Provide excellent reference and information services to the Monash Council & community • Foster a strong customer service ethic, ensure regular customer feedback is sought and acted upon • Ensure that Occupational Health & Safety policies and procedures are implemented and safe work practices adhered to at all times • Ensure that Council’s Code of Conduct is adhered to • Other duties as directed Responsibilities as part of the Library Leadership Team: • Actively contribute to the planning, development and implementation of Library Services policy and strategic directions • Work as part of the leadership team to ensure continuous improvement of the library service • Communicate current awareness of professional development issues to library staff • Contribute to the improvement of the Division's services, practices and procedures: e.g. Library Strategy, other Council strategies, plans, policy frameworks and quality processes • To be responsible for administration/authorization of daily staffing levels at the branch

2. ORGANISATIONAL RELATIONSHIPS

Reports to: Coordinator Library Operations Manager Information and Arts Supervises: Branch staff Internal Liaison: Coordinator Library Resources & Systems

Library Services staff Councillors

Other Council departments/staff

External Liaison: Council and Library users, community organisations, Victorian public libraries, State Library of Victoria, State Government Departments

3. ORGANISATIONAL CONTEXT

In 2015 Monash had an estimated population of 185,037 residents. Forty five percent (45%) of its population were born overseas, making Monash one of the most cosmopolitan municipalities in Victoria. Monash is close to the demographic centre of Melbourne. The municipality has a highly skilled and well-educated workforce, with 13% having a degree or higher education. Monash residents also enjoy a high level of home ownership that is considerably higher than the Melbourne average. Council’s vision for Monash is for: “An inviting city diverse and alive with activity, designed for a bright future.” The mission is to: “Make a difference through commitment, leadership and expertise.” The Monash values support the vision and mission by defining the principles and behaviours that shape the organisations culture. The values, which are fully explained in the Code of Conduct, are:

• Accountability • Respect • Teamwork

Five Divisions deliver the Council’s programs and services. They are:

• City Development • Community Development & Services • Corporate Services • Executive Division • Infrastructure

The Community Development and Services Division provides a wide range of community focused services that are relevant, of high quality and based on best commercial principles. The Division delivers services in:

• Home and community care • Positive Ageing and Senior Citizens’ services; • Early Years services and Immunisation • Youth & Family services; • Arts including Monash Gallery of Art; • Libraries; • Community information; • Sport and Recreation facilities and programs; • Aquatic and Leisure Centres; • Community strengthening and planning; and • Economic Development

Information & Arts Unit The Information & Arts Unit includes responsibility for Cultural Events, Community Arts Grants, Monash Gallery of Art, Cultural Development, Public Art, Monash Federation Centre and Monash

Public Library Service. Monash Public Library Service provides library and information services to the Monash community through six libraries at Clayton, Glen Waverley, Mount Waverley, Oakleigh, Wheelers Hill, Mulgrave and via virtual access at www.monlib.vic.gov.au. The service also includes a Home Library Service and local history services at the Monash Federation Centre. The incumbent of this position is required to contribute to the achievement of the Council’s vision through effective teamwork with colleagues, including those in other Divisions, and in developing sound working relationships with a range of internal and external parties.

4. ACCOUNTABILITY AND EXTENT OF AUTHORITY

Accountability and extent of authority includes: • Accountable to the Coordinator, Library Operations for the efficient development and implementation of library and information services, operating independently within budgetary, strategic and policy parameters • Accountable to the Coordinator, Library Operations for the supervision of branch library staff and local interpretation of library services strategic and policy parameters • Accountable to the Coordinator, Systems & Resources for reporting on progress with Bibliographic Teams action plans and Library Strategy actions

5. JUDGEMENT AND DECISION MAKING

• This position requires the application of specialist knowledge based on practical experience and theoretical knowledge of public library services at a professional level. It requires sound judgement for liaison, negotiation and decision making with staff and the community including volunteers • The position requires diplomacy and an awareness of operating in a political environment • Provide leadership and support to branch library staff including supervision and performance management of library staff reporting to this position • Make informed decisions on a daily basis regarding the supervision of branch library staff, services and customer service • Contribute to policy development analysis thorough awareness of current and future library trends and issues • Where established practices are not in place, an innovative approach, based on professional knowledge and judgement is necessary

6. SPECIALIST KNOWLEDGE AND SKILLS

• Extensive knowledge of information technology relevant to library services • Well developed conceptual and analytical skills • Experience and proficiency in online and database services and resources • Understanding of the role of the public library as a community resource and its role in Local Government service provision • High level computer literacy & information literacy skills

7. MANAGEMENT SKILLS

• Ability to manage time, set priorities, plan and organise own work and that of other library staff • Ability to coach, mentor and empower staff to achieve specific outcomes in accordance with Library Service objectives • Ability to plan effectively, exercise initiative and use independent judgement • Well developed report writing skills • Ability to implement personnel practices including those related to equal employment opportunity, health and safety and staff training and development

8. INTERPERSONAL SKILLS

• Be a role model by exercising resilience and demonstrating a positive attitude • Excellent written and verbal communication skills • Ability to work independently and as part of a team • Ability to liaise effectively with colleagues within Council and in other library services • Ability to discuss and resolve Library Services issues capably and confidently • Ability to promote and report on Library Services activities and programs. • Ability to implement conflict resolution strategies and problem solving techniques to situations -internally and externally • An awareness of cultural diversity • Ability to speak a language or languages other than English is well regarded

9. QUALIFICATIONS AND EXPERIENCE

• Current tertiary qualification in Librarianship/Knowledge Management or Information Technology recognised by ALIA • Substantial experience in a public library environment is desirable • Demonstrated experience in the supervision of staff • Current Victorian driver's licence

10. KEY SELECTION CRITERIA

A. Leadership / management skills • Demonstrated leadership ability • Demonstrated ability to deliver library services within budget and timeframe B. Interpersonal Skills • Strong verbal and written communication skills • Proven ability to work with people from diverse groups C. Specialist knowledge and skills • Knowledge of public library issues, current developments and trends • Proven ability to work & consult with community & professional organisations & groups • Proven project management skills • Proficiency in online and database services and resources and current applications D Qualifications and experience • Current tertiary qualification recognised by ALIA, in Librarianship or Information Technology • Experience in a public library • Current drivers licence

11. OTHER RELEVANT INFORMATION

General conditions of employment at Monash Public Library Service • All positions are required to work at any service point within the library service • All positions include regular shiftwork, including evenings and weekends • Working conditions are governed by the Victorian Local Government Authorities Award and the Monash City Council Enterprise Agreement

12. OCCUPATIONAL HEALTH AND SAFETY

Under Council’s Occupational Health and Safety Strategy all employees are required amongst other things, to act responsibly and in a manner which does not put the health and safety of themselves or others in the workplace at risk, diligently observe and maintain a duty of care to themselves and all others within the work environment and to perform duties in accordance with accepted work practices and procedures.

Employees in a supervisory role must ensure that safe work practices are observed and issue instructions in relation to or cease unsafe work practices in the workplace.

Equal Opportunity and Harassment All employees of the City of Monash have a legal and moral responsibility to treat each other fairly and are expected to fulfil these responsibilities as a condition of employment. As an employer the City of Monash will not defend or support discriminatory actions of staff that are unlawful.

Employees are encouraged to support each other in creating and maintaining an environment that is free of harassment.

Privacy The City of Monash is committed to complying with the Information Privacy Act 2000. The City of Monash recognises the importance of the privacy of personal information collected by the Council and is committed to ensuring that personal information is appropriately stored and managed. All staff must therefore, at all times, ensure that the personal information collected and held by the Council is protected from misuse, loss, unauthorised access, modification or disclosure. Council employees will only collect information directly relating to the services being provided to clients. Council employees will not disclose personal information to any person or organisation without written consent or unless prescribed by a lawful instruction.

Code of Conduct The Code of Conduct provides a framework for ethical professional behaviours that must be observed in the range of interactions between Council employees and with the public. It covers various areas of professional conduct and details the minimum standards of behaviour expected of employees. The Code applies to all employees of the City of Monash and all employees are expected to familiarise themselves with the Code and ensure compliance with its principles.

PERSONAL CAPABILITY REQUIREMENTS

Position Title/Staff Category Library Team Leader

Requirements Frequency Unlikely Possible Occasionally Regularly

Passive

Sitting - desk X Sitting - counter X Sitting - vehicle X Standing X Telephone X Computer – desktop X Computer – laptop X Observations: customer and/or client safety X Writing X Reading X Manual Handling

Bending spine forwards X Twisting spine to side X Bending Spin Backward e.g. A small degree of back bending may be required when filing in the confined space of the compactus

X

Working with one or both hands above shoulder height;

X

Lifting floor-waist (No more than 5kg per item)

X

Lifting at waist height (No more than 5kg per item)

X

Lifting waist-overhead (No more than 5kg per item)

X

Pushing (trolley weighing up to 50kg) X Pulling (trolley weighing up to 50kg) X Moving equipment and/or furniture X Lifting/holding children X Exerting force with one hand or one side of body

X

Exerting force in an awkward posture X Holding, supporting or straining X Agility

Squatting X Kneeling X Looking up X Looking down X Reaching forwards or sideways >30cm from the body

X

Gripping or grabbing X Unlikely Possible Occasionally Regularly

Mobility

Walking X Walking whilst carrying weight<5Kgs X Walking on uneven ground X Climb Steps/Stairs X Climb ladder X Driving – passenger vehicle X Driving – light commercial (normal licence) X Driving – bus (endorsed licence) X Driving – machinery/heavy commercial

(endorsed licence) X

Sensory

Fine hand coordination X Hearing – hold direct conversation, telephone, noise, alarm

X

Hearing - telephone X Hearing – alarm/disturbance X Visual – computer screens, electronic signs X Visual – read printed material, signage X Visual – driving X Emotional

Dealing with customers X Dealing with aggressive customers X Supporting age dependent persons X Managing conflict X Managing complex personal counselling X Providing empathy X Work Environment

Indoor air conditioned X Outdoor – exposed to elements X Outdoor – plant and equipment X Confined spaces X Working at height X Dust X Pollen (or other allergens) X Cleaning agents X Foul smells X Personal waste X APANSA compliant RFID environment X

Note: This template does not represent an exhaustive account of all job factors however it forms a basis to guide staff and medical professionals as to the activities for which a personal capability must be sustained.

Applicant acknowledgement I have read and understood the personal capability requirements that are attached to this position and declare that I am capable of meeting the requirements as indicated and acknowledge the requirement to maintain such capability whilst performing the position. Name____________________________ Signed _________________________ Date ___/___/201_ PRINT

PORTFOLIO RESPONSIBILITES TITLE: LEARNING TECHNOLOGIES LIBRARIAN 1. POSITION OVERVIEW The Learning Technologies Librarian is required to provide high quality library & information services to the community. This position will facilitate the integration of learning technologies into the delivery of the library’s services and add value to the library’s offerings through use of current and new technology. The position is responsible for leading the Library Web Development Team and ensuring the integration of new technologies in the Library Management System (LMS) and Content Management System (CMS). The position will be responsible for project managing content digitization projects and be a leader in championing eSmart principles in the whole of service delivery. They will work with other members of the Library Leadership Team to build library staff capacity in digital literacies. 2. POSITION OBJECTIVES • To work with Library Leadership Team, the Web Development Team, Bibliographic Teams, and

the Electronic Services Librarian to develop/implement and evaluate service delivery strategies relating to new learning technologies and social media

• To promote online resources including e-books and online databases to library staff and the Monash community

• To plan and implement technology related training to the public and staff • To project manage any digitization projects

3. KEY REPONSBILITY AREAS • Coordinate delivery of eLiteracy programs for the staff and the public e.g. Senior’s Internet

program, eSmart awareness • Investigate opportunities to apply new technologies to the delivery of library services to council

and community and implement in a timely manner applying eSmart principles • Evaluate and promote online resources to the community and staff in consultation with the

Services Development Librarian and Coordinator, Library Resources & Systems • Develop content for collateral for the promotion of online resources • Liaise with external; designers& /printers in the creation of publicity material and collateral • Project manage eSmart certification and any digitization projects • Build partnerships with Council departments and community groups • Chair the Web Development Team, ESmart meetings and other relevant project teams • Work with Coordinator Resources and Systems to ensure appropriate integration of new

technologies with the library management system and Council’s content management system • Monitor and report actions and learning technology determined by the MPLS Strategy • Develop and write reports and submissions for projects with a learning technologies emphasis • Organise focus group sessions and conduct surveys as required in accordance with Best Value

and Divisional Business Plan requirements • Supervise the Librarian at the Federation Centre and oversee relevant heritage projects in

collaboration with the Coordinator Resources and Systems • Other duties as directed

4. ORGANISATIONAL RELATIONSHIPS (In addition to Library Team Leader Position) External Liaison: Community groups, heritage organisations, graphic designers and printers, relevant consultants, and vendors 5. SPECIALIST KNOWLEDGE AND SKILLS (In addition to the Library Team Leader position) • A good working knowledge of Content Management Systems (e.g. Seamless) and integrated

library management systems (LMS) • A good working knowledge of eSmart principles and learning technologies/trends in technology • Experience in digitization • Knowledge of and experience in planning projects, events and public training programs

6. KEY SELECTION CRITERIA C. Specialist knowledge and skills (In addition to the Library Team Leader position) • Demonstrated high level knowledge of and experience in learning technologies including eSmart

principles and integrated CMS and LMS • Experience in digitization • Knowledge of and experience in planning projects, events, and public training programs • Ability to undertake evidence based research