8/17/2019 POM Test 01

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1. Which of the following will not result in improving

operations productivity:

a) increasing working speed.

b) improving working method.

c) reducing cost.

d) reducing wastage.

e) reducing participation.

2. Which of the following ratios does not express

productivity:

a) results achieved to resources consumed

b) output produced to numbers of hours used

c) output achieved to number of people employed

d) input used divided by output produced

e) output produced to number of machines used

3. Employee productivity can be improved by which

of the following:

a) structure of the organization

b) goals of the organization

c) unionization of the company

d) al l of the above

4. Which of the following factors have lesser affecton the productivity of an organization

a) government regulations

b) process automation

c) diversification

d) process layout

e) inventory management

5. Which of the following is not the primary activity

in an organization

a) operationsb) marketing and sales

c) human resources development

d) inbound logistics

e) after sales services

6. Which of the following can have the most impact

on a company’s productivity:

a) innovation

b) industrial dispute

c) investment

d) interest rate

e) inflation rate

7. Organizational productivity can be improved by

the following except:

a) employee involvement and empowerment

b) customer orientation

c) effective leadership and change managementd) continuous developments of product and services

e) economic contraction

8. Which of the following may not be an order win-

ning criteria:

a) meeting customer quality expectation

b) lowering costs

c) on-time delivery

d) design abil ity

9. Continuous improvement is a system to improvetotal quality 

a) True

b) False

10. The Kaizen approach requires operational man-

agers to be process-oriented.

a) True

b) False

11. The 5S system is an initial stage of TQM imple-

mentation

a) True

b) False

12. Japanese companies are not famous for group-

based activities.

a) True

b) False

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PRODUCTIVITY MEASUREMENT POST-TEST 

8/17/2019 POM Test 01

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13. A process-oriented manager should put high

value on:

a) skills development

b) employee morale

c) communication

d) al l of the above

e) only (a)

14. The 5S system includes the following elements:

a) tidiness.

b) order. 

c) discipline. 

d) cleanliness. 

e) All the above.

15. Which of the following does group-based activity

not achieve:

a) improved productivity

b) increased profits

c) financial rewards for group leader

d) improved morale

e) none of the above

16. To create a team culture, which of the followingshould an organization not do:

a) organize teams round functions

b) use cross-functional teams

c) integrate people abilities with team objectives

d) encourage commitment through non-financial

rewards

e) recognize team effort early

17. Team working can lead to the following, except:

a) co-operation between individualsb) higher staff turnover

c) greater job satisfaction

d) higher social satisfaction

e) lower absenteeism

18. Lean production is ‘lean‘ because it results in

less of the following, with the exception of:

a) human effort

b) manufacturing space

c) investment

d) inventory to keep

e) defects

19. Total integrated management (TIM) is a Japanese

approach aimed at improving product quality.

a) True

b) False

20. Which of the following elements is not part of the

TIM ‘management cycle’:

a) vision

b) strategy

c) planning

d) control

e) processes

21. Key elements of a continuous improvement pro-

gram include:

a) benchmarking

b) team working

c) process redesign

d) all the above

e) none of the above

22. Which of the following will companies aiming to

achieve world class status not benefit from:

a) only top management involvement in strategic

decision-making

b) competitive planning

c) visible commitment from the top

d) delegation and management accountability

e) total communication at all levels

23. Effectiveness means:

a) meeting market requirements

b) producing to specification

c) producing as cheaply as

24. Efficiency means:

a) keeping the operation going at all costs

b) maximizing utilization

c) satisfy customers immediately

d) minimizing cost

25. A flexible manufacturing system is best for:

a) high variety output

b) low variety output

c) medium variety output

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Name: E#: Date

PRODUCTIVITY MEASUREMENT POST-TEST