Polycom VVX1500 Features/Functions - CenturyLink · •To retrieve the held call, tap the Resume soft key Hold •While on a call, if a second line is ringing, tap the Answer soft

Polycom VVX1500 – Features/Functions

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What you will learn today …..

2

Getting Started

Dial Plan

Phone and Calling Features

Unified Communications

Getting Started




Phone Navigation

4

USB Port / Headset Port

Video Camera

Message Waiting Indicator

Color Touch Screen




Phone Navigation

5

Application

Menu

Contact Directory

Message

Navigation Keys

Volume

Headset / Speaker/Mute

Video – Redial

Transfer -- Conference

Hold -- DND




Understanding Your Phone Icons

6

Active call without Polycom HD Voice™

Active audio call with Polycom HD Voice

Active video call with Polycom HD

Voice

Call (audio-only)

Call (video)

Call on hold

Do Not Disturb

Handset

Headset

Line Key (private and registered)

Line Key (shared and registered)

Messages

Missed calls

Mute

Speakerphone

Speed Dial Key

USB flash drive attached

Video stopped

Video stopped and muted

The icon next to your handset will change indicating your phone status, Idle, Busy, Forwarded, DND, etc.

Soft key icons will change as you process calls, similar to a smart phone




Dial Plan

When Calling… Dial…

Phones In Your Office* 4-Digit Extension

Phones In Other Offices 10-Digit Phone Number

Local 10-Digit Phone Number

Long Distance 10-Digit Phone Number

Toll-Free 10-Digit Phone Number

International 011 + Country Code + City Code + Number

Operator* 0

Information** 411

TTY 711

Emergency Services*** 911

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*When dialing extensions or numbers less than 10-digits, press # after the

number to make the call process faster

**Information may be restricted on some phones, charges may apply

***Emergency Services are tied to the service address of your phone

Polycom IP Phone




Soft Key Default Layout

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• Callers

• Pull

• Retrieve

• More

On-Hook

• Callers

• End Call

• Pull

• Retrieve

Off-Hook

• Hold

• End Call

• Transfer

• More

During a Call

Note: This is an example of available features.

Softkey options will vary based on features

selected by your administrator, and may not be

positioned exactly as seen in this training

module.




Menu

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• Can be access in two ways

• Soft key in the lower right corner of your Touch Screen display

• Hard key above the key pad

Menu

• Forwarding

• Contact Directory

• Call Lists

• Messages

• Storage Media (such as thumb drive)

Features

• Change ring tones

• Set ringing to silent

• Enable Call Forwarding

• Enable Do Not Disturb

Settings




Caller ID

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• 4-digit extension and Name

Internal Users

• Your 10-digit number and company name

External Calls

• Enter *67 followed by the phone number you wish to dial

Blocking Caller ID

• Dial *66 to dial the last number dialed

Redial




Placing a Call on Hold

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• To place a call on hold, tap the Hold soft key

• To retrieve the held call, tap the Resume soft key

Hold

• While on a call, if a second line is ringing, tap the Answer soft key on the color touch screen

• This will automatically place your existing call on hold

• You can toggle between active calls by tapping the held line key, then tapping the Resume soft key

Auto-Hold

Resume Transfer Conference Callers More

Hold End Call Transfer Conference More




Consultative Transfer

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• While on a call, tap the Transfer soft key

• When you hear dial tone, enter the extension+# or the 10-digit number+# that you wish to Transfer to

• When the party answers, announce the call

• Tap the Transfer soft key or hang up to complete the transfer

Consultative Transfer

• If the party does not answer or does not wish to take the call

• Tap the Cancel soft key

• You will return to the original caller

Cancel Transfer

Note: You may have to tap More to access

some keys such as Cancel.

Caller ID: The party receiving the transfer will

see the caller ID of the party transferring the

call, NOT the caller ID of the calling party.





Blind Transfer

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Note: To cancel tap the “X” icon in the upper

right hand corner of the display

Caller ID: The party receiving the transfer

WILL see the caller ID of the calling party.

• While on a call, hold down the Transfer soft key

• On the Transfer Type screen, tap the Blind check box

• When you hear dial tone, enter the extension+# or the 10-digit number+# that you wish to Transfer to

• Your Blind Transfer will be complete

Blind Transfer

• If you miss dial or need to Cancel your Blind Transfer, tap the “X” in the upper right corner of your display

• The Cancel has to be performed before the last digit of your number is entered

• You will be returned to your caller

Cancel Transfer




Transferring a Call to Voicemail

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Note: You may have to tap More to

access some keys such as Cancel.

Caller ID: The caller ID in the recipients

voicemail will show as the outside

caller.

• While on a call, tap the ToVmail soft key

• Enter the extension and tap the Enter soft key

• The call is released from your phone and goes directly to voicemail

To Voicemail

• If you make a mistake or change your mind


• This will return you to the original caller

Cancel Transfer


To Vmail Park More




Making a Conference Call

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• You can Conference up to 15 callers

• With a call in progress, tap the Conference soft key

• When you hear dial tone, enter the number for the party you wish to add to your call

• After you announce the call, tap the Conference soft key

Conference

• If the party does not wish to join your call or you receive their voicemail


• This will return you to your original caller(s)

Cancel Conference

Note: You may have to tap More to

access some keys such as Cancel.





Forwarding Your Calls

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• Tap the Forward soft key

• Choose by tapping your desired forwarding option: Always, No Answer, Busy

• On the keypad, enter the number or extension you wish to forward to

• Tap the Enable soft key

• All incoming calls will ring to that destination

Enable

• Tap the Forward soft key

• Tap the option you wish to disable

• Tap the Disable soft key

• Calls will again ring to your phone

Disable

Callers Pull Retrieve Forward More

Note: The icon next to

your line key will change

to provide you with a

visual that your phone is

forwarded.




Do Not Disturb (DND)

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• Tap the DND soft key

• The icon next to your primary line keys will change providing you with a visual that your phone is in DND mode

• Callers will now go directly to voicemail

• If you monitor other individuals on your phone, tap the line(s) you want to place in DND mode, then tap Enable

Enable

• Tap the DND soft key

• Callers will resume ringing to your phone

• If you enabled DND on lines you monitor on your phone, tap all of the lines you want to disable, then tap Disable

Disable

Note: The icon next to your line

key will change to provide you with

a visual that your phone is in DND.




Call Park

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• With a call in progress, tap the Park soft key

• To park against your extension, simply press the # key

• To park against another extension, enter the 4-digit extension followed by #

• The call is parked on that extension until it is retrieved

Park

• From any IP handset, establish dial tone

• Enter *88 or tap the Retrieve soft key

• Enter the 4-digit extension followed by # that the call was parked on

Retrieve

Note: If a parked call is not retrieved, it

will recall to the device that it was

parked from.


To Vmail Park More




Anywhere

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Note: Speed Dial 100 entries can also be programmed in your Outlook Toolbar to sync with your phone. This will be discussed later in the training.

Note: This feature is available on

Premium seats only.

• Set up your Anywhere device within your Enterprise Assistant Toolbar or End User Portal

• You can have more than one mobile Anywhere device

Program

• With a call in progress, dial the Anywhere Pilot number on your Anywhere device

• When prompted for the destination number, dial *11 on the keypad

• Your call will move from your IP handset and become active on your Anywhere device

To Use – IP Handset to Anywhere Device

• With a call in progress, press the Pull soft key

• Your call will move from your Anywhere device and become active on your IP handset

• Or dial *11 from the keypad if you do not have a Pull soft key

To Use – Anywhere Device to IP Handset




Using Call Logs

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Callers Pull Retrieve Forward More

• Incoming calls to your phone that you did not answer

• Caller soft key or Down navigation key

Missed Calls

• Incoming calls that you did answer

• Caller soft key or Left navigation key

Received Calls

• Outbound calls that you made

• Caller soft key or Right navigation key

Placed Calls

• Access call logs from your phone, toolbar or Hosted VoIP End User portal

• Tap the Main Menu Features Call Lists

• Press the Dir hard key, tap Call Lists

Additional Detail

Note: If your phone reboots or loses

power, it will clear the local call logs.




Using the Touch Screen Keyboard

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Save abc Cancel More

• You can input data into any field using the keypad (as in texting)

• Or tap the keyboard soft key on your Touch Screen display (displays a full keyboard)

Update Fields

• Tap on the key board

• Enter information appropriate to the field

• When complete, tap the check mark to save

Keyboard

• Toggle between Alpha and Numeric

• The keyboard default is Alpha

• Tap .&123 to toggle to Numeric

• Tap abc to toggle back to Alpha

Alpha/Numeric




Speed Dial 100

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Note: Speed Dial 100 entries can also be programmed in your Outlook

• Can program up to 100 contacts using a 2-digit code 00-99

• With dial tone, dial *75 and wait for interrupted dial tone – enter your 2-digit code

• On the keypad, enter the 10-digit phone number you wish to program

• The number is now programmed for that 2-digit Speed Dial Code

To Program

• While the phone is On-Hook (no dial tone)

• On the keypad, enter #+2-digit Speed Dial Code you wish to dial

• Lift the Handset or press the Handsfree button to continue

• Your call will be sent to the number programmed on that 2-digit Speed Dial Code

To Use

Note: Speed Dial 100 numbers can be

used for click to dial from your Enterprise

Assistant Toolbar.





Setting up Your Unified Communication Voicemail

25

Setup UC Voicemail

You will be instructed to do the following

• Dial your Voicemail Retrieval number (provided in your Welcome email)

• Instructions are provided in your Quick Reference Guide

• Note: If you do not setup your voicemail greeting, your callers will not be able to leave you a message.

• Record your name

• Set your open and closed schedule

• Record your “Open” greeting and “Closed” greeting




• Tap the Message icon

• Tap the Connect soft key

• When prompted, enter your Voicemail Passcode followed by #

From your IP Handset

• From any phone, dial your Voicemail Retrieval number (reference your Welcome Email)

• When prompted, enter your 10-digit phone number followed by #


From Outside of the Office

• Call your 10-digit phone number

• When you hear your greeting, press 7 on your key pad


Calling your Number Directly

Ways to Access Voicemail

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URL: http://centurylink.com/voip

Username: refer to your Welcome email

Password: refer to your Welcome email Make this link a Favorite for easy access

Sample:

http://centurylink.com/voip





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Hosted VoIP Portal

• Enter your User ID and Password

• Click Log in

• Refer to your Welcome email for User ID and Password details





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Hosted VoIP End User Portal

View/Play messages

Setup/Edit notifications

Change Voicemail settings

Reset your voicemail passcode

Manage your greetings





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Inbox

• Click on Voice Mail from the main menu

• Click on Inbox from the sub menu

• Your Inbox will show all of the messages, played/unplayed, that are in your voicemail box

• Play messages, Delete messages

• If you Delete a message from your portal, it will be deleted from your voicemail box

• If you Play a message from your portal, your message waiting light will go out, but the message will still be considered new





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Settings

• Click on Settings

• Change preferences

• Auto Play

• PIN Skip (not recommended)

• Etc.

• Set up/edit Forwarding of All Voicemails

Note: We will go through the Voicemail

options in more detail during End User

Portal training.




Thank you for attending!

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Questions?

Documents

Polycom VVX1500 Features/Functions - CenturyLink · •To retrieve the held call, tap the Resume soft key Hold •While on a call, if a second line is ringing, tap the Answer soft