Provide reliable, high-quality voice and video that drives adoption and user satisfaction over an optimally configured network

• Proactively ready your network for high-quality voice and video so it delivers the best user experience• Leverage Polycom expertise so it supports your in-house technical resources who may not be experts in the

requirements of voice and video over IP• Prepare for the bandwidth demand that these new or upgraded workloads create in the network• Gain access to the PathView monitoring tool, which is licensed to operate for a year from initial deployment

(with an option to renew) and is accessible by all appropriate enterprise stakeholders

Network Assessment and Diagnostics Services

Polycom® Services Portfolio

Consulting

Envisioning

Client Service Manager

Capturing your collaboration vision and bringing it to life

• Identify key success factors for designing your collaboration environment• Understanding your vision and desired user experience • Define simple video-enabled business workflows• Capture user stories that drive the technology requirements and translate them into architecture • Define business objectives

Your single point of contact throughout the deployment of your Polycom solution

A Polycom Client Services Manager:

• Is a senior project manager who oversees your account• Provides service continuity through an ongoing relationship• Provides a conduit for planning your service and deployment needs• Has a vision of your project's bigger picture• Creates usage-adoption programs for you

Adoption Services

Get the highest possible return on your strategic investment in video collaboration

• User adoption is essential for realizing payback for the solution within the first year• Adoption Services help drive large-scale impact on the behavior of dispersed users, while being easy to execute• By engaging users in a technology rollout, you give them a reason to integrate it into their workflow• Realize all the benefits of video collaboration sooner—less travel, lower costs, smaller environmental footprint

and enhanced decision-making• Users experience a simpler, more productive work day

Solution Design for Polycom® RealPresence® Group Series Endpoints

Workspace Design

Solution Design for Voice Endpoints

SoundStructure Installation

Get your first Polycom RealPresence Group Series endpoints working and registered to Skype for Business online or on-premises

• Review capabilities, features, and workflow• Receive configuration and operational best practices and optimized configurations for deployment

Guiding you to the right UC solution for your various collaboration spaces with the right technology in the right-sized conference rooms

• Create a seamless user experience, providing uniformity and consistency• Choose the right technology for the space you are considering• Make the ideal use of your office space

Jumpstart your voice deployment

• Receive best practices information and processes for planning your voice deployment and optimizing your provisioning tool

• Leverage working examples of voice endpoints as templates for large scale rollout• Empower your Administrators and Voice Technicians to deploy hundreds or thousands of endpoints with your

production migration to Skype for Business

Receive expert design, installation and configuration for the optimal acoustic experience in your collaboration environment

• Our experts will plan and design the right solution for your business needs• We work with you to deploy your solution in a straightforward and seamless fashion, while minimizing disruption to

your existing technology environment• Receive last mile delivery optimizing your equipment for day one use

Solution Design for Polycom® RealPresence Clariti™

Design the right deployment plan right from the start for a smooth implementation into your production environment

• Obtain a deployment plan for your specific-use cases and environment that will speed the implementation and integration of your solution

• Mitigate risks by taking advantage of Polycom’s deep technical expertise at identifying interdependencies before you deploy your solution

• Save time and money by reducing the time it takes to get your solution into operation

3

RealPresence® Clariti™ Deployment

Flexible, modular and affordable deployment options for RealPresence Clariti

• Connect people with HD voice, video, content and web collaboration• Choose from flexible, modular and affordable options • Quickly and easily bring collaboration to your organization

Take advantage of cutting edge features without having to deploy and manage complex technologies within your data center

• Migrate your conferencing and collaboration from third party platforms to a native, integrated Skype for Business Online service while enhancing that experience with collaboration-enabled voice and video endpoints from Polycom

• Use Skype for Business Online as your primary telephone service to reduce or eliminate much of your on-premises telephony infrastructure, management, and cost

Office 365 Cloud PBX Migration

Deployment

Polycom® RealAccess™ Onboarding Services

Accelerate the deployment of Polycom RealAccess

• Enables the supporting prerequisites of Polycom RealAccess, integrate with your RealPresence Clariti platform, and verify that the solution is operating correctly

• Cloud Onboarding deploys the on-premises tool to communicate with your Clariti platform and integrate to cloud• On-Premises Onboarding deploys the on-premises server, tool and ensures it operating correctly

Polycom® RealConnect™ Access Suite Implementation

Polycom will deploy and optimize the configuration and placement of Polycom RealConnect Access Suite so your service works reliably

• Deploy all capabilities including firewall traversal for high security, the appropriate Polycom One Touch Dial solution, device management and registration tools, analytics and reporting

• Optionally Polycom RealConnect for Office 365 or Polycom RealConnect Hybrid Onboarding can be included to ensure readiness with a variety of workshops

Polycom® RealConnect™ for Office365 or Polycom® RealConnect™ Hybrid Onboarding

Onboard to your new Cloud services quickly by following Polycom’s proven mythology focused around the key workshops and activities

• On-Premises Infrastructure Readiness —Ensure device registration, firewall, and other prerequisites are ready• Network Assessment Essentials—Understand cloud based real time media flows, Quality of Service implications,

and bandwidth modeling• Basic Adoption—Communications, training, and support plans for new workflows• Cloud Relay with Polycom One Touch Dial and Polycom RealConnect Hybrid—Implement Hybrid as required and

get up to three endpoints working with Polycom One Touch Dial

4

RealPresence® Migration

Cloud Relay with Polycom® Device Management Service, Polycom® One Touch Dial, or Polycom® RealConnect™ Hybrid Implementation

Expedite your return on investment by relying on experts who can help you efficiently migrate your video endpoints to the Polycom RealPresence Platform

• Offers customers the assurance that their migration to new technology will be smooth and efficient• Uses expert technical resources to plan and execute the migration• Identifies issues in advance to reduce the impact of any changes to the production environment• RealPresence Platform Migration Service and RealPresence Endpoint Migration Service available

Work with Polycom experts to deploy those components that satisfy demanding requirements with complex topologies

• Cloud Relay works with multiple supporting applications to enable cloud services • Plan, deploy, and verify operation of one Cloud Relay instance with the appropriate supported application

Expert assistance to deploy Polycom RealPresence Platform or Immersive Telepresence solutions quickly and accurately while minimizing disruption to your existing technology environment

• Minimizes deployment costs, by relying on a team of experts and a proven implementation methodology• Expedites your return on investment, by making the deployment and optimization of your system fast and efficient• Keeps your internal resources focused, while Polycom project managers work with your team to help ensure a

successful deployment

RealPresence® Platform and Immersive Implementation

Expand or fill the gaps in your deployment team to accelerate your voice migration and reach locations you can’t. Polycom has three service options:

• Installation for Voice Endpoints delivers the physical unpack, assemble, place on desk, and cable to network• Basic Implementation for Voice Endpoints includes installation and provisioning each endpoint against an

installation checklist and supports the install team• Advanced Implementation includes Basic and Installation services and provides project management and

planning, driving completion of the installation checklist to ensure the endpoints are deployed correctly

Implementation for Voice Endpoints

5

Elite Service

Personalized and proactive support for your Polycom RealPresence solution

• Saves time and money by having direct access to an assigned Elite Business Relationship Manager and Remote Technical Support Engineer as well as prioritized access to telephone technical support, 24/7

• Minimizes the demand on your internal IT resources by addressing your needs with expertise that’s directly related to conferencing and collaboration

• Minimize risk and impact through monitoring, assessment, software upgrades and asset management• Maximize your return on investment by increasing user adoption of video solutions to enhance

business processes

Receive post-implementation support and Polycom assistance to grow, manage, and optimize your Polycom investment

• Have virtual access to an assigned service management advocate• Benefit from industry leading expertise to augment your internal resources• Maximize return on investment with support, analysis and recommendations for improvement• Accelerate the improvement of the Polycom solution adoption and experience

Business Relationship Management

Customer Support

Advantage Service

Change your perspective on value-added support services

• Receive insight into your video usage to help you make timely and informed decisions• Increases the success and return on investment of your video collaboration products• Gain priority access to experts and support when you need it• Around-the-clock access to technical telephone support with 24 hour, 7 day access

A modular approach that enables you to better match your IT needs with a solution that is targeted, tailored and flexible

• Accelerated response—Business Critical Support and Infrastructure Remote Monitoring provide faster access to Polycom experts, best practices and tools that result in the highest level of response and resolution

• Enhance user adoption—as the closer, trusted advisor relationship with the Business Relationship Manager drives increased utilization of the Polycom solution

• Receive proactive consultative support with in-depth technical advice through the Technical Account Management relationship

• Maximize ROI by increasing successful enterprise-wide adoption of your video solution• Augment your internal IT resources with conferencing and collaboration solutions expertise

Advantage Plus

ImmersiveCare

Protect your investment with expert support for your Immersive Telepresence solution

• Provides support without limits by offering you access to global, 24/7 telephone technical support• Resolves issues quickly by providing 8/5 on-site support, including next-business-day response and advance

parts replacement of technology components• Improves user adoption by consistently delivering high call quality and predictable system performance, allowing

for virtual face-to-face communication• Offers an optional enhanced response, which ensures maximum uptime delivered by a 4-hour on-site response

of replacement parts, and a field engineer

6

Resident Technical Services

Technical Support for Endpoints

On-site, dedicated, technical support for your Polycom solution

• Enhances your in-house technical resources with technical expertise delivered on-site by a Polycom technician• Faster issue management and resolution• Provides an on-site resource, who has direct access to Polycom's entire knowledge base and additional

remote expertise• Allocates a technical resource who is an expert in Polycom products and is familiar with your environment

Receive support for your endpoint deployment in a production environment

• Have remote technical support during business hours, 9am to 5pm (Tier 1, 2 and 3)• Benefit from software upgrades and updates• Access Polycom’s enhanced Support Portal• Have an enhanced basic warranty service for one year of service

Improve system availability with continual software enhancements and outstanding responsiveness

• Improves solution uptime and expedites issue resolution by augmenting your internal technical resources with video collaboration specialists

• Enhances your investment in internal IT resources with access to technical telephone support and the Polycom online support portal

Premier and Premier Software Only

Limited Lifetime Hardware Replacement

Receive unlimited hardware replacement for Polycom voice products until the End of Support date marking the end of the product’s life

• Receive Tier 1 support only during normal business hours (9am to 5pm)• Choose from two parts replacement options, either Next Business Day, or 10-Day Return to Factory• Have 24x7 access to Polycom Support Portal

Remote Technical Support Engineer*

Achieve desired response and reliability goals when technical assistance is required

• Gain a closer technical relationship with Polycom• Have direct access to an experienced Polycom Technical Support Engineer during normal business hours• Get aster response time and escalation support for Service Requests• Receive best practices recommendations

* Available for active Advantage, Business Critical Support or Elite support customers and customers who have Polycom Management Services on their Polycom solution

7

Real-time IP network performance through a simple, cloud-based application

• Saves time, money and resources by pre-assessing the network to help ensure it can manage voice and video traffic and to resolve any issues before you deploy

• Simplifies communication with the enterprise network team and service providers by defining network requirements for video and by showing exactly where and when the network is failing to properly support video

• Proactively identifies unknown risks with real-time functionality, leading to faster resolution of issues• Uses an affordable, non-invasive and simple cloud-based model to help ensure you get a high-quality

user experience• Comes as a single solution, offering network assessments, continuous monitoring, reporting and

proactive alerting

Network Monitoring Tool and Remote Consultancy

Microsoft® Integration Services

Ideal for customers that want an open and interoperable collaboration solution to seamlessly communicate securely across all media: IM, voice, video and data

• Accesses a wealth of knowledge and resources through a solution consultant, project manager and delivery engineer who are focused on creating a unified environment for your business

• Saves time and money by maximizing the value of your existing Unified Communications (UC) investment, while speeding the deployment and optimizing the performance of your new technology

• Supports your business’s future growth by building a scalable UC solution• Promotes user adoption by integrating video into existing work processes and activities

RealPresence® Platform Optimization

Helping you optimize Polycom infrastructure solutions so they perform at the highest possible level

• Project Planning—includes the discovery process, during which we outline key objectives, milestones and identified resources

• On-site Execution and Validation of the Latest Software Upgrades—Perform this for up to three Polycom RealPresence platform solution products

• Post-Migration—Provides on-site support immediately after you complete the upgrade process to help ensure a smooth transition to the new environment

Optimization

Business Apps

Support for your existing IT resources to develop apps for your unique requirements

• Offers a family of off-the-shelf apps to improve end user productivity and streamline administrative tasks• Customizes technology for your business needs• Provides flexibility to use consultancy hours as you need them over a period of 12 months• Supplements in-house IT and development staff with Polycom development consultants as needed• Accesses technical expertise, skills-based consultants, should issues arise

One Polycom. 7,000 Partners. One of today’s most comprehensive ecosystems.

• Polycom works with its partners to deliver to customers the most comprehensive set of unified communications (UC) solutions

• Partners meet the needs of customers in specific market segments• Partners offer solutions that help our customers leverage and protect their existing IT investments• Together, we ensure Polycom solutions are interoperable with the industry’s most popular business tools and

most common UC environments• Our goal—Making it easy for people to communicate face to face with the applications and devices they use

every day

Polycom Partner Services and Specializations

Polycom® Partner Network and Services

© 2018 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 34157-0518

Polycom, Inc.1.800.POLYCOMwww.polycom.com

Polycom Asia Pacific Pte Ltd +65 6389 9200www.polycom.com.sg

Polycom EMEA+44 (0)1753 723282www.polycom.co.uk

About PolycomPolycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection.

Managed Services

Managed Services

Proactive management, processes and capabilities to ensure the highest-quality experience for your video users

• Higher reliability of the total video solution• Reduced operating costs and total cost of ownership• Allows IT to focus on core business needs