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SOLUTION Lorem ipsum dolor sit amet, consectetur adipiscing elit. In id enim diam. Mauris imperdiet augue at consequat condimentum. Aliquam erat volutpat. Donec a ligula metus. Maecenas lobortis, dui a varius laoreet.

BENEFITLorem ipsum dolor sit amet, consectetur adipiscing elit. In id enim diam. Mauris imperdiet augue at consequat condimentum. Aliquam erat volutpat. Donec a ligula metus. Maecenas lobortis, dui a varius laoreet.

Polycom Launches Unifi ed Collaboration Products Faster Using CA Project & Portfolio Management SaaS

CUSTOMER SUCCESS STORY

CLIENT PROFILEIndustry: TelecommunicationsCompany: PolycomEmployees: 3,500

BUSINESSPolycom helps organizations unleash the power of human collaboration. More than 400,000 global customers defy distance with secure video, voice and content solutions to increase productivity, speed time to market, improve customer service, expand education and save lives.

CHALLENGEFor Polycom to remain at the forefront of the market, new product development must be effi cient, transparent and agile. The company’s existing project management tools were fragmented and had become an impediment to the product development process.

SOLUTIONWorking with Rego Consulting and CA Technologies, Polycom implemented CA Project & Portfolio Management SaaS in 2014. The solution is now used to manage more than 300 projects by 1,200 users world-wide, from senior managers in San Jose to engineers in India, China and the US.

BENEFITWith expert guidance from Rego Consulting, and the CA Project & Portfolio Management SaaS solution in place, Polycom has a more effective approach to new product development, which helps the company build a stronger portfolio and get more products into customers’ hands faster.

BusinessUnleashing the power of human collaboration

ChallengeDisparate systems delaying time to market

“ We can’t afford any delays in product development caused by poor project management.” Chris ShortallDirector of Business Operations at Polycom

2 | CUSTOMER SUCCESS STORY: POLYCOM

Founded in 1990, Polycom is now a global leader in providing voice, visual and content collaboration solutions to improve communication for businesses across the world.

With more than 950 technology patents to date, its innovative solutions improve user experience, increase productivity, help clients provide better customer service, make education more accessible and even help save lives.

Its goals are to continue providing cutting-edge solutions as the company expands and to help businesses reach their green initiatives by reducing spend on travel and driving down its customers’ carbon footprints.

Polycom has a vision of audio-visual collaboration technology becoming a standard tool for global businesses. To ensure the business retains its leading position in the market, it needs to continue to invest in developing cost-effective and high-quality collaboration solutions.

When developing new products, the company needs to be able to meet market demands and tight timescales. Chris Shortall, Director of Business Operations at Polycom, comments, “We need to be very responsive to changes in the marketplace. There are a huge number of different people involved in getting a product from concept to shelves, and we can’t afford any delays in production caused by poor project management.”

With new product projects tracked via individual Excel spreadsheets and MS Project, sourcing real-time status updates could be a complex and time-consuming process. Without access to real-time data on budget or lifecycle status, allocating resources to the right channels was incredibly diffi cult.

“Being in the public eye means that if we fail to deliver a product on-time it could adversely affect our reputation and our revenue,” reveals Shortall. “We needed to streamline project management to ensure we could deliver new products on time, to budget and effi ciently.”

Polycom realised that to keep its competitive advantage, it needed to invest in a dedicated project and portfolio management tool.

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3 | CUSTOMER SUCCESS STORY: POLYCOM

The company issued an RFP to assess the project and portfolio management products on the market before selecting CA Project & Portfolio Management SaaS and hiring Rego Consulting to guide their PPM (project and portfolio management) implementation. The market-leading PPM solution and Rego’s unmatched experience implementing CA Project & Portfolio Management SaaS made for a strong pairing. The result was a successful global deployment of CA Project & Portfolio Management SaaS.

“What made the tool really stand out for Polycom was its Gartner rating,” affi rms Shortall. “We then saw it in use during demos and client site visits and we were impressed by the ease of use – it looked straightforward enough for the wide-scale user adoption we had planned.”

The solution’s fl exible reporting capabilities, simple integration and the Rego/CA Technologies team’s helpful and attentive advice prior to the implementation also contributed to Polycom’s decision to deploy CA Project & Portfolio Management SaaS to 1,200 users.

Hosted in the cloud, the solution enables users to track projects in real time regardless of their location. “Project managers use CA Project & Portfolio Management SaaS daily to keep teams abreast of development status,” explains Shortall.

With Polycom’s more than 1,000-strong engineering team completing timesheets in the solution, senior executives have visibility of the resources and costs involved in each project, which enables them to make fi nancial predictions and informed business decisions.

“With Project & Portfolio Management SaaS and expert guidance from Rego Consulting, Polycom product development teams across the globe in India, China, and the US can all work collaboratively with a single view of their projects,” comments Shortall. “Overall engagement with Rego and the CA Project & Portfolio Management SaaS tool has been great as users have quickly realised the benefi ts.”

With CA Project & Portfolio Management SaaS, Polycom has the data it needs to streamline its product development process and get products out to market faster and more effi ciently.

“The CA Technologies solution and PPM implementation expertise from Rego Consulting has enabled us to focus resources and spending where they will deliver the most benefi t,” adds Shortall.

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SolutionReal-time insights into the product lifecycle

“ With CA Project & Portfolio Management SaaS and expert guidance from Rego Consulting, teams across the globe can all work collaboratively.” Chris ShortallDirector of Business Operations at Polycom

Benefi tStaying ahead of the competition

4 | CUSTOMER SUCCESS STORY: POLYCOM

Using CA Project & Portfolio Management SaaS has also helped Polycom to:

• Boost employee collaboration

• Accelerate the launch of new products

• Make production more cost-effective.

“By providing a single source of the truth, CA Project & Portfolio Management SaaS helps minimize delays in our development processes,” concludes Shortall. “By getting products onto the market faster, we’re safeguarding our revenue and our reputation as a global leader in the collaboration sector.”

Founded in 2007, Rego has grown into one of the largest PPM consulting fi rms in the world. Rego has performed hundreds of successful PPM implementations across every industry, from user bases of 50 to 35,000. With over 130 experts, our collective PPM knowledge spans 1,200 years—and we stay in daily contact with each other.

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CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate—across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com.

Copyright © 2016 CA, Inc. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document does not contain any warranties and is provided for informational purposes only. Any functionality descriptions may be unique to the customers depicted herein and actual product performance may vary.

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