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In addition to the standard way of making a phone call (by picking up the handset and dialing), you can make calls as follows: Calling from the Contacts screen on your phone Calling by searching for a contact using the keypad Calling from Microsoft ® Lync 2010 on your computer 1 From your phones Home screen, select the Contacts icon, and then select the contact group the user is in. 2 From the Contacts screen, use the up and down arrow buttons on the phone to select the contact, and then select Call. If your phone is locked, you must unlock it before you can make a call. To unlock it, select Unlock.

Polycom CX500CX600CX3000 User Guide

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Polycom CX500CX600CX3000 User Guide

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Page 1: Polycom CX500CX600CX3000 User Guide

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In addition to the standard way of making a phone call (by picking up thehandset and dialing), you can make calls as follows:

� Calling from the Contacts screen on your phone

� Calling by searching for a contact using the keypad

� Calling from Microsoft® Lync� 2010 on your computer

1 From your phone�s Home screen, select the Contacts icon, and then selectthe contact group the user is in.

2 From the Contacts screen, use the up and down arrow buttons onthe phone to select the contact, and then select Call.

If your phone is locked, you must unlock it before you can make a call. To unlock it,select Unlock.

Page 2: Polycom CX500CX600CX3000 User Guide

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1 Press the numbers on the phone keypad that correspond to the contactname or the phone extension. For example, to find �Tony Smith,� beginpressing 8669*76484, where �*� is the space between the first and lastname.

2 When you find the contact you want to call, select Call.

1 Make sure the optional USB cable that connects the phone to yourcomputer is installed.

2 Open Lync 2010 on your computer. In the Microsoft Lync main window,click Group, and then click the group the contact is in.

3 Click the Call button next to the contact you want to call.

Page 3: Polycom CX500CX600CX3000 User Guide

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A contact card provides details about a contact�s availability and presence.Depending on the access level that a contact grants you, you may see thecontact�s phone numbers, schedule information, the phone number of themost recent call, and a personal note if the contact has written one.

1 From your phone�s Home screen, select the Contacts icon.

2 From the Contact Groups screen, select the group your contact is in, andthen select a contact name.

3 When you finish viewing the contact card, select Close.

Page 4: Polycom CX500CX600CX3000 User Guide

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You can either answer a call or redirect the call to your voice mail.

>> From the Incoming call screen, do one of the following:

� To answer the call, either select Answer or pick up the handset.

or

� To send the caller directly to your voice mail, select To Voice Mail.

Use the buttons on the phone console to do the following:

� To enable or disable the speakerphone during calls, press .

� To adjust the volume of the handset, speakerphone, headset speaker, andringer if not in a call, press .

� To mute local audio during calls so that others cannot hear you,press .

Some of the buttons and features described below may not apply to your phone.

• To receive audio through the handset, headset, or speakerphone, you musthave the optional USB cable that connects your phone to your computerinstalled.

• If you adjust the speakerphone volume during a call, the volume setting isretained for all subsequent calls that use the speakerphone.

Page 5: Polycom CX500CX600CX3000 User Guide

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>> From the In Call screen, select Menu, and then select Mute Audience.

The Call Logs screen displays a history of incoming, outgoing, and missedcalls.

1 From your phone�s Home Screen, select the Call Logs icon.

2 From the All Calls screen, select Menu to sort the calls.

Page 6: Polycom CX500CX600CX3000 User Guide

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If your organization has enabled voice mail, you can access your voice mail tocheck messages or to change your voice mail greeting. If you have unheardmessages, the Voice Mail icon displays a number indicating how manymessages you have, and a red light appears at the upper right corner of yourphone.

>> From your phone�s Home screen, select the Voice Mail icon.

The Voice Mail screen displays the phone number, message date, and time ofthe call. For contacts listed in your personal contacts or corporate directory, thename and contact card of the sender also displays.

When you�re in a call, you�ll see several call controls that you can use tomanage multiple calls.

>> From the In Call screen, select Hold.

Page 7: Polycom CX500CX600CX3000 User Guide

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>> From the Incoming call screen, select Answer. Your active call is placedon hold and your second call is answered.

1 Press the Home button on the phone, and then select Active Call.

2 From the In Call screen, use the up and down arrow buttons to

select the call that you want to activate, and then select Resume.

1 From the In Call screen, select Menu, and then select New Call. Youractive call is placed on hold.

2 Enter a phone number or select a contact, and then select Call.

Page 8: Polycom CX500CX600CX3000 User Guide

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>> From the In Call screen, select End.

You can start a conference call during a phone call and add more participants.

1 From the In Call screen, select Menu, and then select Add Others.

2 To add a participant, enter a phone number or select a contact, and thenselect Add. To add more participants, repeat this procedure.

You can transfer calls in these ways:

� To someone else, either directly (without speaking to them), or by talkingwith them first.

� To a Parking Lot so that the call can be placed on hold and retrieved bysomeone else.

� To your mobile phone.

Page 9: Polycom CX500CX600CX3000 User Guide

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1 From the In Call screen, select Menu, and then selectTransfer Directly To.

2 Enter a number or select a contact, and then select Call.

1 From the In Call screen, select Menu, and then selectConsult then Transfer To.

2 Enter a number or select a contact. After you speak with the personyou�re transferring the call to, select Complete Transfer.

Page 10: Polycom CX500CX600CX3000 User Guide

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1 From the In Call screen, select Menu, and then selectTransfer to Parking Lot. The call will be placed on hold.

A notification appears, displaying a number to call to retrieve the call.

2 Contact the team that you want to answer the call, and give them thenumber from the notification.

>> From the In Call screen, select Menu, and then selectTransfer to Mobile Phone.

Page 11: Polycom CX500CX600CX3000 User Guide

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Your calendar displays Microsoft® Outlook® appointments for the currentday. You can join a meeting by using your phone.

1 From your phone�s Home Screen, select the Calendar icon.

2 From the Today�s Calendar screen, choose the meeting you want to join,and then select Join.

You can join only Lync 2010 online meetings that have been created using theOnline Meeting Add-In for Lync 2010.

Page 12: Polycom CX500CX600CX3000 User Guide

You can access Help and configure the following settings on your phone:

� Volume

� Brightness

� Logging

� Desk Phone Location

� Make Test Call

� Ring Tones

� Phone-Unlock PIN

� Time Zone

� Date Format

� Time Format

� Language

� High Contrast

� Text Telephony (TTY)

� Malicious Call Trace

1 From your phone�s Home screen, select Menu, and then select Settings.

2 From the Settings screen, select the setting you want to change.

Some of the above settings may not be available on your phone.

Page 13: Polycom CX500CX600CX3000 User Guide

>> From your phone�s Home screen, select Menu, and then select Help.

>> From your current screen, select Menu and then select Help.

If your phone stops working, your system administrator may ask you to resetyour phone.

>> While you press and hold the * and # keys, disconnect, and then reconnectthe phone�s power supply.

A message displays asking if you want to continue. Select Yes.

The reset process can take up to four minutes. After the phone resets, theHome screen displays.