Prestigious Threads Online Orders PolicyKindly review this
policy before placing your orders. PT will not entertain any
queries falling outside companys policy. WARRANTIES: All PT shirts
carry a standard 30 washes warranty against the following:
1. Collar and cuffs.2. Fabric color will not fade.3. The
contrast color(s) will not bleed.
RETURNS & EXCHANGES:PT shirts have a standard 2 days
checking warranty against the following issues:
1. The size is wrong (Size is not which was ordered).2. The
fabric is faulty.3. Wrong shirt delivered.
Should you find any issue in both regards, you can contact us on
Facebook and provide us with the snaps of the issue along with your
contact number, invoice number, name and date of ordering. We will
look into the matter ASAP and proceed with the replacement if
necessary.
UNACCEPTABLE CASES FOR RETURNS & EXCHANGES:PT will not
entertain any of the following issues:
1. Mistakenly placed order for a wrong size.2. I wear the same
size of other brand and it fits me well. Your size is (either)
tight (or) loose.a. Kindly note: Though we follow International
standards, brand sizes may still vary. We will not guarantee that
our size will fit you well in the same size of some other brand.
Kindly check our size chart before placing your order.3. Forgot to
mention a specific measurement and now the shirt is (either) tight
(or) loose from that area.4. Didnt like the order when after it
arrived and hence returning/returned back.a. There is a note
written with every PT shirt in the picture regarding color
difference due to ideal light conditions and due to different
monitors colors / temperature settings. If the customer denied the
parcel on site it will not be accepted. The customer will have to
pay and accept the parcel.b. If the customer returned the parcel in
such case, it will blacklist the customer in our database and the
customer will no longer be able to avail Cash on Delivery (COD)
service from us in his/her future purchases. All future purchases
will be accepted via 100% Advance Payment only.5. The customer is
obliged to pay before opening the box. You cannot open the box if
you have not yet paid for it. In case you have any concerns, you
have 2 days checking warranty for your order.
REFUNDS:Refunds are currently not possible at PT.
CONDITIONAL CASES:PT will or will not entertain the following
cases depending upon the condition / situation:
Q: I wasnt at home at the time the courier agent arrived and now
the parcel has been sent back to Prestigious Threads. Now that my
parcel has been sent back, how can I get it again?
A: There is one way you can avail the parcel again. You will be
provided with a new invoice number and your order will now carry
delivery charges from the previous order which was returned to us.
Delivery charges will vary depending upon the amount of shirts
ordered.
Q: I ordered a Custom / Bespoke shirt which was made as
accordance as per your own default size chart. No custom
measurements were included in the order. Can I return it and avail
a replacement?
A: If the shirt is still packed and unused, you can return the
order and ask for a replacement shirt. Please be advised that you
will have to bear the delivery charges of the new replacement shirt
which you wish to be replaced with your order.
