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Policies & Procedures
NationalTraining Provider
Accreditation Program
Professional Bus OperatorCertification Program
M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of CanadaC o n s e i l c a n a d i e n d u t r a n s p o r t d e p a s s a g e r s
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COPYRIGHT © 2004
All right reserved.
No part of this publication may be reproduced nor transmitted in any form by any meanswithout written permission from the Motor Carrier Passenger Council of Canada.
This project is funded in part by the Government of Canada
Disponible en français sous le titre : Politiques et procéduresProgramme national d’accréditation des fournisseurs de formation
Programme national d’agrément des conducteurs d’autobus professionnels
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Contents
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�FOREWORD 9
AKNOWLEDGEMENTS 11-12
PROGRAM AT A GLANCE 13
GUIDING PRINCIPLES
1.0 INTRODUCTION 17
2.0 OBJECTIVES & GOALS 172.1 ACCREDITATION 172.2 CERTIFICATION 182.3 GOALS 18
3.0 SCOPE 18
4.0 DEFINITIONS 19-20
5.0 GOVERNANCE 215.1 ACCREDITATION AND CERTIFICATION BOARD 21
5.1.1 ORGANIZATION 215.1.2 FUNCTION 215.1.3 STRUCTURE 215.1.4 MEMBERS 225.1.5 VOTING 225.1.6 QUORUM 225.1.7 MCPCC RELATED BY-LAWS 23-24
6.0 ADMINISTRATION 256.1 DUTIES OF THE AC BOARD 256.2 DUTIES OF THE MCPCC SECRETARIAT 25-266.3 COMPLAINT POLICY 26COMPLAINT PROCESS 27
Policies and Procedures | National | Training Provider Accreditation Program • Professional Bus Operator Certification Program | 2004
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7.0 SUBSCRIPTION FEE 28
CODE OF ETHICS 29
8.0 ACCREDITATION PROCESS 338.1 APPLICANT AUTHORITY AND CONFIDENTIALITY 33
8.1.1 AUTHORITY 338.1.2 CONFIDENTIALITY 33
8.2 CATEGORIES OF ACCREDITATION 338.2.1 ACCREDITED PROGRAM 338.2.2 ACCREDITED COURSE(S) 34
8.3 STEPS TO ACCREDITATION 34-358.4 RENEWAL 358.5 REVOCATION 35-368.6 APPEAL 36FORMS A) - APPLICATION FOR ACCREDITATION 37
B) - ACCREDITATION TRAINING DECLARATION 39C) - ACCREDITATION TRAINING COMPATIBILITY SELF-ASSESSMENT 41-54
9.0 CERTIFICATION PROCESS 579.1 CRITERIA 579.2 GRANDPARENT WINDOW 589.3 EVALUATOR 58
9.3.1 QUALIFICATIONS 589.3.2 EVALUATION 589.3.3 PROCEDURES 58
9.4 STEPS TO CERTIFICATION 59-609.5 RENEWAL 609.6 REVOCATION 609.7 APPEAL 60-61FORMS - APPLICATION FOR CERTIFICATION 63-64
ATTACHMENT - CERTIFICATION JOURNAL
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FOREWORDCanadian bus operators are members of one of the most importantworkforces in the Canadian economy. But until now, there has not been anational designation to recognize your experience, dedication, andknowledge. That’s about to change.
The Motor Carrier Passenger Council of Canada, working with unions, buscompanies, associations, education institutions, government and individualoperators from coast to coast, has developed an Accreditation Program forCompany Training and a Certification Program that allows you to earn thedesignation “Certified Professional Bus Operator”, or CBP.
Being a CBP may make it easier for you to relocate in Canada and workwith another employer in the bus or motor coach industry. It also sets aprofessional standard for the next generation of bus operators and for thefuture of the industry.
Bottom line: Having a professional designation means four things:• Respect for your job as a bus operator• Credibility for the quality of the job you do• Recognition for the training you have taken• Pride in knowing you are a top professional
These Policies and Procedures have been developed for Companies to havetheir training programs accredited against the National OccupationalStandards and to guide you towards attaining your National CertificationDesignation.
It’s Time for Some Recognition!
Policies and Procedures | National | Training Provider Accreditation Program • Professional Bus Operator Certification Program | 2004
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ACKNOWLEDGEMENTSThe Motor Carrier Passenger Council of Canada wishes to express sincere appreciation for thecontribution of the many transportation companies, associations, labour organizations, operatorseducation institutions and all others who contributed, directly or indirectly, to this publication,and, specifically, the following representatives:
Policies and Procedures | National | Training Provider Accreditation Program • Professional Bus Operator Certification Program | 2004
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Sheilagh Beaudin Canadian Bus Association CanadaCarlo Bevilacqua United Transportation Union OntarioClaudine Bhérer Société de transport de l’Outaouais QuébecDan Bichel Amalgamated Transit Union SaskatchewanBrad Boswell Coast Mountain Bus Company Ltd. British ColumbiaJoe Brown Calgary Transit AlbertaMaurice Buffel Southern Alberta Institute of Technology AlbertaLinda Burbidge B.C. Transit British ColumbiaWayne Burnash Edmonton Transit AlbertaLorraine Card Greyhound Canada Transportation Corporation AlbertaDave Carroll Ontario Motor Coach Association OntarioMichael Coates British Columbia Institute of Technology British ColumbiaJames Courtney Cardinal Coach Lines Ltd. AlbertaBrian Crow Motor Coach Canada CanadaRichard Donaldson Ontario School Bus Association OntarioRon Evans British Columbia Institute of Technology British ColumbiaTony Fenlon B.C. Transit British ColumbiaKen Foster Amalgamated Transit Union Canadian Council CanadaRay Frost Amalgamated Transit Union OntarioRobert Gendron Confédération des syndicats nationaux QuébecEric Gillespie Region of Waterloo Grand River Transit Ontario John Hollick Laidlaw Education Services OntarioBill Holmes OC Transpo OntarioWinston Ingraham University College Cape Breton Nova ScotiaDwight Kawalik Southland Transportation AlbertaGlenn King United Transportation Union OntarioSylvain Langis Autocars Orléans Express inc. QuébecRock Lapointe Ontario Northland Transportation Commission OntarioMichel Larocque Autobus Transco (1988) inc. QuébecJackie Laurie Ontario School Bus Association OntarioDavid Leach Greyhound Canada Transportation Corporation Ontario Mel Levandoski Grey Goose ManitobaJean-Pierre Lord Autocars Orléans Express inc. Québec
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Frank Marasco Association of School Transportation Supervisors British ColumbiaJohn McCormick SaskatchewanGinette Milord QuébecJim Pattison OntarioMichael Roschlau OntarioScott Ruddick OntarioGuy Sauvageau QuébecNick Sanders OntarioSusan Sebert QuébecBill Shoults OntarioNancy Sladich OntarioPhil Thornton-Joe British ColumbiaLisa Trueman AlbertaGraham Walker OntarioCatherine Wellein QuébecRobin West Nova ScotiaGord Wood Ontario Tracey Wright
Amalgamated Transit UnionRéseau du transport de la CapitalePacific Western Transportation Ltd.Canadian Urban Transit Association Canadian Urban Transit AssociationSociété de transport de l’OutaouaisStock TransportationRéseau du transport de la Capitale Greyhound Canada Transportation Corporation Canadian Urban Transit AssociationB.C. TransitGreyhound Canada Transportation Corporation GO TransitCamo-route inc.Amalgamated Transit UnionCoach CanadaDurham College Ontario
Project ManagementJoan Crawford, Executive Director & CEONancy Allen Deane, Director of Administration
For further information on these Programs, or for information on the Motor Carrier PassengerCouncil of Canada, contact:
The Motor Carrier Passenger Council of Canada9555 Yonge Street, Suite 306Richmond Hill, ON L4C 9M5E-mail: [email protected]: www.buscouncil.ca
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Policies and Procedures | National | Training Provider Accreditation Program • Professional Bus Operator Certification Program | 2004
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MCPCC• Awards Accreditation or Certification
AC Board• Receives Referred Applications• Reviews Applications against
specified criteria• Recommends Applicant for
Accreditation or Certification OR• Finds Applicant does not meet
criteria• Notifies MCPCC of decision
Accreditation Applicant For Accreditation
• Access Application Package• Self-assess Training against NOS• Complete Application Form• Complete Training Declaration
attaching all required documentation• Enclose applicable Fee• Forward Application to MCPCC
Certification Individual Applicant for Certification
• Access Application Package• Complete Certification Journal• Complete Application Form• Enclose applicable Fee• Forward Application to MCPCC
Program at a Glance
MCPCC• Receives Application• Reviews Application for
completeness• Accepts or does not accept
Application• If accepted, Application is
forwarded to AC Board for review• If not accepted, Applicant is notified
of necessary correctives
MCPCC• Notifies Applicant if not approved• Maintains records• Administers Renewals, Revocations,
Appeals and Fees
LegendMCPCC - Motor Carrier Passenger Council of Canada NOS - National Occupational StandardsAC Board - Accreditation and Certification Board
CertificationCompany Sponsored Certification
• Registered Evaluator Submitsapplications and companydeclarations
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GuidingPrinciples
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1.0 IntroductionThe Motor Carrier Passenger Council of Canada (MCPCC) is committedto the successful development and implementation of a National TrainingProvider Accreditation Program and a National Bus Operator CertificationProgram (the Programs) by engaging the collaborative participation ofstakeholders and other resource entities to capitalize on their collectiveprofessional acumen and experience.
2.0 Objectives & Goals
2.1 AccreditationThe objective of the Accreditation Program is the Canada-widestandardization of training scope and content for Professional BusOperators. Training programs accredited as meeting the NationalOccupational Standards (NOS) will significantly promote both Operatorand Industry professionalism.
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2.2 CertificationThe objective of the Certification Program is to formally recognize the competency of licensed Professional Bus Operators through demonstrated
knowledge, experience and abilities evaluated against the NOS.
2.3 GoalsThe goals of the Programs encompass the following:• To have industry Training Providers commit to adopt the National
Occupational Standards as the benchmark for Training Programs,• To Accredit industry Training Programs which meet NOS and assist other
industry Training Providers to earn this endorsement,• To ensure practical National access to Accredited Certification Training
by developing additional Accredited Sites as needed,• To elevate “pride of profession” within the industry, and professional
recognition externally.
3.0 Scope
3.1 Accreditation of Training Programs and Training Course(s), and theCertification of Professional Bus Operators are Voluntary.
3.2 Accreditation shall be awarded based on evidence of TrainingPrograms covering the NOS.
3.3 Professional Bus Operator Certification shall be based on the NOSand reflect a combination of relevant work experience, knowledge and skill attainment. These will be documented through the use of a Certification Journal which will reference the National Occupational Standards and identify the mandatory tasks to be accomplished with competence.
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3.4 Companies that have received Accreditation of their Trainingprogram can submit Certification applications on behalf of eligible bus operators via their MCPCC registered evaluators.
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Accreditation andCertification Board(AC Board)
AccreditationTrainingDeclaration
Accredited TrainingCourse(s)
Accredited TrainingProgram
Applicant forAccreditation
Applicant forCertification
BenchmarkCurriculum Criteria
CertificationJournal
An MCPCC Committee established for the purposeof evaluating and recommending Applicants forAccreditation or Certification
A Declaration, with supporting documentation, attesting tothe compatibility of the Applicant’s Training with the NOScertified by the Applicant’s CEO or designate
A field or workplace training course(s) offered by aninstitution, association or similar non-bus operatingentity that provides all of the criteria contained in anyone or more of Blocks A, B, C, D, and/or E from theNOS which can be utilized by a bus operatingcompany as part of its Training Program
A complete Training Program (Employer and/orInstitution) that has been reviewed by the AC Boardand found to meet all benchmarked academic andpractical criteria of the NOS
A Training Program Provider who has submitted anApplication to the MCPCC for Accreditation
A person with qualifying professional bus operator experience who has submitted an Application to the MCPCC for Certification or whose name has been submitted by an accredited company
An outline of training scope and content developedfrom the NOS
A document encompassing an Applicant’s self-assessmentof his/her skills and abilities validated by an Evaluator(s)against the NOS
4.0 Definitions
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Certified Operator
Evaluator
NationalOccupationalStandards (NOS)
Registrar
A successful Applicant who received professionaldesignation from the MCPCC on the recommendationof the AC Board
A registered (with MCPCC) practitioner who has five yearsconfirmed experience in training, supervising or performingresponsibilities outlined in the NOS and who can attest thatan Applicant for Certification has accomplished the requiredtasks competently
The tasks, sub-tasks and body of knowledge and abilities setout in the MCPCC publication titled: National OccupationalStandards for Professional Bus Operators
MCPCC representative who is responsible for the administration of the Accreditation and Certification Programs
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5.0 Governance
5.1 Accreditation and Certification Board (AC Board)
The AC Board will govern its meetings and decision making process in accordance with MCPCC Bylaws.
5.1.1 OrganizationThe MCPCC shall appoint a standing committee to be known as the Accreditation and Certification Board (AC Board) .
5.1.2 FunctionThe AC Board will provide the broad industry acumen and technicalexpertise required to ensure the ongoing excellence of the Programs.
5.1.3 StructureThe AC Board will have up to 12 members, with a minimum of one from each sector and one from organized labour.
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5.1.4 MembersThe MCPCC will appoint the AC Board Members.
5.1.5 VotingIt is a fundamental principle that all decisions of the AC Board shall bearrived at by consensus. In the event that a vote becomes necessary, anequal number of votes for and against among those present at the timeof the vote shall result in the motion being lost. Further, a motionunanimously opposed by either the Sector Representatives or theLabour Representatives present at the time of the vote shall result in themotion being lost. In the event a motion is lost, the Chair(s) will referthe matter to the MCPCC Board.
5.1.6 QuorumA quorum shall be constituted in accordance with the MCPCC By-laws.
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5.1.7 MCPCC Related By-Laws
Article 3.7 Quorum
3.7 At any meeting of the Board, one-third (1/3) of the Directors, one of whom must be a representative of organized labour and one of whom must be a representative of an employer group, shall constitute a quorum. Such quorum of Directors present shall be competent to do and perform all acts, which are or shall be directed to be done at any such meeting. Provided a quorum is present at the beginning of a meeting, the meeting may continue or adjourn even though Directors leaving reduce the number to less than a quorum. Directors who have declared a conflict of interest on particular question shall be counted in determining a quorum.
Article 3.8 Other Committees
3.8 The Board may from time to time appoint any committee or other advisory body, as it deems necessary or appropriate for such purposes and, subject to the Act, with such powers as the Board shall see fit. Any such committee may formulate its own rules of procedure, subject to such resolutions as the Board may from time to time make. Any committee member may be removed by resolution of the Board.
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6.0 Administration
6.1 Duties of The AC Board
6.1.1 The AC Board will review applications as required.
6.1.2 The AC Board will review MCPCC recommendationsfor Accreditation and/or Certification; will be responsible for thereview of Application Packages, and will respond with decisionsto the MCPCC.
6.1.3 The AC Board will identify and recommend enhancements tothe Programs.
6.1.4 The AC Board will review, assess and respond to written complaints.
6.1.5 The AC Board will participate in all revocation decisions.
6.2 Duties of the MCPCC
6.2.1 Provide interface between all third parties and the AC Board.
6.2.2 Promote the Training Provider Accreditation and Bus OperatorCertification National Programs.
6.2.3 Provide the management and control function for all financialadministration for the Programs and the AC Board.
6.2.4 Provide and maintain all literature, awards, certificates, recordsand accounts for the Programs and the AC Board.
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6.2.6 Provide all administrative, secretarial and logistical support requiredfor the effectiveness of the Programs.
6.2.7 Maintain a Code of Ethics for the Programs.
6.2.8 Make qualified staff available for site visits if requested or required.Any deficiencies noted in the training will be identified to theTraining Provider for corrective action.
6.2.9 Initiate a comprehensive review of the NOS at five (5) yearintervals.
6.3 Complaint Policy
To ensure the continued excellence of the Programs, complaints will be considered by the AC Board under the following conditions:
6.3.1 Complaint must be in writing and signed.
6.3.2 Complaint must relate to non-compliance with the NOS and/orCode of Ethics.
6.3.3 Complaint must be substantiated with supporting evidence.
6.3.4 Failure to submit requested information or Action Plans within thetime frame established may result in Revocation of designation.
6.2.5 Review Applications for completeness and Program conformityand make recommendations to the AC Board submittingappropriate documentation.
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Meritorious Complaint?
MCPCC notifies Complainant and Organization or Individual that no further action will be taken
NoComplaint broughtto AC Board; ACBoard investigatesto determine if it is arelevant allegation(s)
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MCPCC Secretariatacknowledgesreceipt of complaintand advises that thecomplainant canexpect a responsewithin 90 days
Relevant Allegation(s)?
Complainant notifiedthat no action canbe taken by the AC
Board
MCPCC Secretariatreceives complaint
AC Board sends notice of complaint to the organization or individual named, via the MCPCC, requesting a response within 30 days in relation to non-compliance with Standards and/or Code of Ethics
Organization orIndividual response is
forwarded to AC Boardfor review
AC Boardrecommends no
further action
AC Board requests Action Plan from the Organization or Individual be submitted within 90 days to address
Standards not met or correction of violation to Code of Ethics. MCPCC notifies Complainant of action taken
AC Board reviews Action Plan, assesses reasonableness andprobability of correcting non-compliance; if Yes, establishes
time-frame for follow-up; if No, advises organization orindividual of Revocation
Relevant Allegation A relevant allegation is one where theAC Board has determined that theissue(s) presented by a Complainantsubstantially relates to one or more ofthe NOS or Code of Ethics.
Meritorious ComplaintA meritorious complaint is one where,after consideration of all materialspresented, the AC Board determinesthat one or more of the NOS or Codeof Ethics have not been met.
Yes
No
Yes
COMPLAINT PROCESS
LegendMCPCC - Motor Carrier Passenger
Council of CanadaNOS - National Occupational
StandardsAC Board - Accreditation and
Certification Board
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7.0 Subscription Fee
7.1 Subscriptions will be established and posted on the MCPCC’swebsite. Information will be periodically reviewed by the MCPCCBoard of Directors.
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CODE OF ETHICS
M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of CanadaC o n s e i l c a n a d i e n d u t r a n s p o r t d e p a s s a g e r s
Shall strive to consistently follow the highest ethical, moral, and legal standards of professional conduct
Shall recognize the responsibility for Public safety and protection of theenvironment through the use of sound operational practices in the conduct
and representation of work undertaken
Shall not knowingly violate or cause to be violated any applicable Federal, Provincial, and Municipal laws, regulations,
and requirements related to the conduct of business activities
Shall not knowingly permit any property including, but not limited to, premises, vehicles, and equipment in his/her care to be used for
unlawful, immoral, or unauthorized purposes
Shall commit to the values of respect for human dignity and human rights
Shall not undertake or commit to perform services for which we/he/she are/is not qualified and/or reasonably competent
Shall treat information obtained in the course of business as confidential, and avoid or disclose any conflict of interest that might influence
personal actions or judgments
Shall not represent or engage in personal activities which could reasonably be seen todiminish or conflict with the best interests of Industry professionalism, including
Accreditation and Certification designations
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8.0 Accreditation Process
8.1 Applicant Authority and Confidentiality
8.1.1 AuthorityAll Accreditation documents completed by Accreditation Applicantsshall be submitted to the MCPCC over the signature of theCompany/Organization C.E.O or that person’s designated representative.
8.1.2 ConfidentialityAll documents submitted to the MCPCC shall be received, processedand maintained as Confidential.
8.2 Categories of Accreditation
8.2.1 Accredited ProgramA complete Training Program that covers NOS Blocks A through Eplus one specialty area, Block F, G, H, I or J and that has been foundby the AC Board to meet all academic and practical criteria of the NOS.
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8.2.2 Accredited Course(s)A training course(s) offered by an institution, association or similarnon-bus operating entity that provides all of the criteria contained inany one or more of Blocks A, B, C, D, and/or E from the NOS whichcan be utilized by a bus operating company as part of its TrainingProgram.
8.3 Steps to Accreditation
8.3.1 Training Providers will access an Application Package via the MCPCC website (www.buscouncil.ca) or by hard copy via the MCPCC Office.
8.3.2 The Accreditation Application Package consists of:• Application for Accreditation Form,• Training Declaration,• Training Compatibility On-line Self-Assessment,
• Policies and Procedures,• Code of Ethics,• NOS,• Fee Schedule.
8.3.3 Training Providers will complete and submit to the MCPCC
• Application for Accreditation Form,• Training Declaration and Supporting Documentation,• Applicable Fee.
8.3.4 Applicants should consider the MCPCC Registrar as a liaisonresource during the application process.
8.3.5 The Registrar will review the Application to ensure satisfactorycompletion. If the Application is complete, the Application willbe referred to the AC Board with a recommendation. If theApplication is incomplete, the Applicant will be notified ofnecessary correctives. In either case, the applicant will benotified within ninety days.
8.3.6 Referred Applicants will be assessed by the AC Board andnotified of the AC Board’s decision.
http://www.buscouncil.ca/accreditation
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8.3.7 The AC Board, finding a submitted Application to be completeand acceptable, will refer the Applicant to the MCPCC forAccreditation.
8.3.8 The AC Board, finding a submitted Application to not meet thespecified criteria, will return all documents via the MCPCCSecretariat to the Training Provider with a notice of deficiency(ies). The Training Provider may remedy the noted deficiency(ies) andre-submit the documents to the MCPCC Secretariat for AC Boardre-assessment without an additional fee.
8.3.9 MCPCC will retain only the Application Form and the TrainingDeclaration. All other submitted documentation will be returned to the Applicant.
8.4 Renewal
National Accredited Training Provider Programs and Course(s) aresubject to review and renewal under the following circumstances:• When the NOS has changed thereby requiring a declaration attesting
to the compatability of training regarding the change.• In accordance with the Accreditation Policy of the MCPCC.• The Registrar will provide applicable documents and liaison when
timely.
8.5 Revocation
Accreditation may be revoked for any of the following reasons:
8.5.1 Substantiated evidence that an Accredited Training Programand/or an Accredited Training Course(s) have been significantlyaltered and no longer comply with the NOS.
8.5.2 Substantiated evidence that the knowledge base and work placeperformance of Graduates of an Accredited Program do notmeet the NOS.
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8.5.3 Substantiated flagrant or repeated violation(s) of the Code of Ethics.
8.5.4 Failure to pay invoiced Fees within a reasonable period as determined by MCPCC.
8.5.5 Failure of the Accredited Training Provider to remedy identifiedand substantiated Training deficiencies within 90 days followingwritten notification by MCPCC to do so.
8.6 Appeal
8.6.1 An Applicant may appeal non-acceptance and has 30 days fromreceipt of Official Notice to do so. The Appeal is made inwriting to the CEO of the MCPCC. The CEO of the MCPCCshall appoint an Appeals Adjudicator who is not part of theMCPCC. The Adjudicator’s determination shall be made within30 days of receipt thereof, shall be binding on all Parties andconveyed to all Parties in writing.
8.6.2 An Accredited Training Provider may appeal a Revocationof Training Program or Course(s) Accreditation and has 30 daysfrom receipt of Official Notice to do so. The Appeal is made inwriting to the CEO of the MCPCC. The CEO of the MCPCCshall appoint an Appeals Adjudicator who is not part of theMCPCC. The Adjudicator’s determination shall be made within30 days following the date of case assignment and shall bebinding on all Parties, and conveyed to all Parties in writing.
8.6.3 If the Appeal is Upheld, the Appellant shall be immediatelyaccepted/reinstated and all Parties officially notified by the MCPCC.
8.6.4 If the Appeal is Denied, the Appellant may apply to theMCPCC for reinstatement at the Appellant’s convenience; atwhich time the Appellant must show sufficient proof of remedyand receive a Notice of Reinstatement from an appropriateAdjudicator. Copies of this Notice are to be forwarded by theMCPCC to all relevant Parties.
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M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of CanadaC o n s e i l c a n a d i e n d u t r a n s p o r t d e p a s s a g e r s
FORWARD TO MCPCC:Email : [email protected] • Fax: Mail : 9555 Yonge Street, Suite 306
Richmond Hill, ON L4C 9M5
APPLICATION FOR ACCREDITATION
CATEGORYAccredited Training Program ❍Accredited Training Course(s) ❍
ATTACHMENTSTraining Declaration with Supporting Documents ❍Application Fee ❍
TRAINING PROVIDER
Corporate Name:
Address:
City: Province: Postal Code:
Name: Title:
Phone: Cell Phone: Fax: E-Mail:
APPLICATION SECTOR
❍ Accessible Services ❍ Intercity ❍ School ❍ Tour/Charter ❍ Urban
AUTHORIZED REPRESENTATIVE
CORPORATE TRAINING PROFILE
Active Bus Operator Training Provider Since:..........................................Year
BUS OPERATOR TRAINING ACTIVITY PER AVERAGE YEAR:
Number of New Operators Trained: ................... Full Program .............. Partial Program
Number of Operators Retrained: ...................
Number of Operators Receiving Skills Upgrading: ...................
In-House Designed and Delivered Percent of Total.................%
Purchased and In-House Delivered Percent of Total.................%
Outsourced (Third Party Provider) Percent of Total.................%
Specify Purchased Programs and/or Outsourced Provider(s) and Course(s) if Applicable (attach list if needed):
NATURE OF TRAINING
Declaration:1. I hereby declare that to the best of my knowledge and belief the information contained in our Application and Supporting Documents is accurate and
complete. I authorize the Motor Carrier Passenger Council of Canada (MCPCC) to make any inquiries necessary to verify the submitted documentationor to otherwise assess this Application.
2. I hereby declare that I have read the Code Of Ethics and understand that non-compliance may result in loss of Accreditation.3. I give permission for our name and business contact information to be included in the MCPCC on-line directory.
Applicant Signature: Date:
S i g n e d D o c u m e n t s t o b e m a i l e d
905 884-8335
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39
ACCREDITATION TRAINING DECLARATION
I/We hereby submit Attachments listed below to support our Application for Accreditation and attest that:
❍ As a TRAINING PROGRAM APPLICANTThese attachments encompass all Common Core Blocks A through E andSpecialty Block(s) ............. of the NOS
❍ As a TRAINING COURSE(S) APPLICANTThese attachments encompass one or more complete Common CoreBlocks A through E of the NOS. List blocks.............................................
AND
ATTTACHMENTS:
• Training Compatibility Self-Assessment• Course Material• Delivery Method (in-class, on-road, other)• Performance Measurement (e.g. testing, sign-off sheets, etc.)
DECLARATIONI/We have reviewed our Training for compatibility with the NOS and Benchmark Curriculum and hereby certifythat to the best of my/our knowledge, our Training meets these criteria.
Signed by the CEO or designate(s)
Applicant: Signature: Date:
Applicant: Signature: Date:
Should be submitted on corporate letterhead, if available.
40
41
42
AC
CR
ED
ITAT
ION
TR
AIN
ING
CO
MP
ATIB
ILIT
Y S
ELF
-AS
SE
SS
ME
NT
43
NAT
ION
AL O
CC
UPAT
ION
AL
STA
ND
AR
DS
BLO
CK
A-P
RE
/PO
ST
OP
ER
AT
ION
S
BE
NC
HM
AR
K C
UR
RIC
ULU
MG
UID
ELI
NE
RE
FE
RE
NC
E Y
OU
R T
RA
ININ
G M
AT
ER
IAL
(Identi
fy b
y cours
e #
’s,
nam
es,
etc
...)
YE
S
NO
PA
RT
IAL
T ask
1: C
heck
s in
for W
ork
Sub-
task
:1.0
1:Re
ports
to d
ispa
tch
(as
requ
ired)
Sub-
task
:1.0
2:Re
view
s dr
iver
not
ices
Sub-
task
:1.0
3:Pr
epar
es w
ork
mat
eria
l
Task
2:
Circ
le C
heck
s Ve
hicl
eSu
b-ta
sk:2
.01:
Visu
ally
insp
ects
veh
icle
Sub-
task
:2.0
2:St
arts
veh
icle
Sub-
task
:2.0
3:Ch
ecks
veh
icle
sys
tem
sSu
b-ta
sk:2
.04:
Pe
rson
aliz
es v
ehic
ledr
iver
are
a
Task
3:
Cond
ucts
Pos
t-op
erat
ion
Proc
edur
esSu
b-ta
sk:3
.01:
Cond
ucts
pos
t-trip
insp
ectio
nSu
b-ta
sk:3
.02:
Rem
oves
wor
k-re
late
dm
ater
ials
Sub-
task
:3.0
3:Ch
ecks
out
with
dis
patc
h(a
s re
quire
d)
Obje
ctiv
e:To
fam
iliar
ize
the
stud
ent w
ith a
typi
cal v
ehic
le a
nd in
trodu
ceOp
erat
or re
spon
sibi
litie
s re
gard
ing
vehi
cle
cond
ition
, mai
nten
ance
, and
oper
atio
ns a
dmin
istra
tion.
Scop
e:1)
Vehi
cle
Safe
for S
ervi
ce In
spec
tion:
Stud
ent d
eter
min
es v
ehic
le is
oper
able
and
fully
func
tiona
l. Co
vers
know
ledg
e, a
sses
smen
t, an
dm
onito
ring
of o
vera
ll ve
hicl
eco
nditi
on, i
nstru
men
tatio
n an
dco
ntro
ls, a
ll op
erat
ing
syst
ems,
fluid
s, c
omm
unic
atio
ns, s
afet
y an
dem
erge
ncy
equi
pmen
t, fa
re m
edia
equi
pmen
t (if
appl
icab
le),
veh
icle
hous
ekee
ping
, and
ess
entia
l on
boar
d su
pplie
s.
2)Ad
min
istra
tion:
Mod
ule
intro
duce
sus
e of
dam
age/
defic
ienc
y re
ports
,w
ork
orde
rs, l
ogs,
sch
edul
es,
rout
ing,
fare
med
ia (i
f app
licab
le),
code
s an
d tri
p re
ports
, and
role
of
disp
atch
er.
3)Le
gisl
atio
n an
d po
licie
s/pr
oced
ures
:Re
fere
nces
thos
e co
mm
on to
the
Indu
stry
.
AR
EA
S O
FT
RA
ININ
G C
OV
ER
ED
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
NAT
ION
AL O
CC
UPAT
ION
AL
STA
ND
AR
DS
BLO
CK
B-V
EH
ICLE
OP
ER
AT
ION
S
BE
NC
HM
AR
K C
UR
RIC
ULU
MG
UID
ELI
NE
RE
FE
RE
NC
E Y
OU
R T
RA
ININ
G M
AT
ER
IAL
(Identi
fy b
y cours
e #
’s,
nam
es,
etc
...)
YE
S
NO
PA
RT
IAL
Task
4:
Driv
es V
ehic
leSu
b-ta
sk:4
.01:
Man
oeuv
res
vehi
cle
Sub-
task
:4.0
2:Pr
actic
es d
efen
sive
driv
ing
tech
niqu
esSu
b-ta
sk:4
.03:
Allo
ws
for w
eath
er a
nd ro
adco
nditi
ons
Sub-
task
:4.0
4:Fo
llow
s ap
plic
able
Traf
ficAc
tsSu
b-ta
sk:4
.05:
Asse
sses
and
mon
itors
pers
onal
wel
l bei
ngSu
b-ta
sk:4
.06:
Asse
sses
and
mon
itors
vehi
cle
oper
atin
g co
nditi
ons
Task
5:
Follo
ws S
afe
Boar
ding
and
Exi
ting
Proc
edur
esSu
b-ta
sk:5
.01:
Pulls
into
sto
p sa
fely
Sub-
task
:5.0
2:En
sure
s al
l doo
r are
as a
recl
ear
Sub-
task
:5.0
3:Bo
ards
peo
ple
with
spe
cial
need
sSu
b-ta
sk:5
.04:
Ensu
res
aisl
es a
re c
lear
of
item
sSu
b-ta
sk:5
.05:
Ensu
res
pass
enge
rs a
rese
ated
or s
ecur
eSu
b-ta
sk:5
.06:
Mon
itors
sto
p ar
eas
Sub-
task
:5.0
7:M
erge
s sa
fely
into
traf
fic
Task
6:
Follo
ws S
ched
ule
Guid
elin
esSu
b-ta
sk:6
.01:
Mon
itors
traf
fic a
nd w
eath
erco
nditi
ons
Sub-
task
:6.0
2:M
onito
rs s
peed
and
tim
eSu
b-ta
sk:6
.03:
Repo
rts d
evia
tion
from
sche
dule
to a
utho
rized
pers
onne
l
Task
7:
Ensu
res
Pass
enge
r Com
fort
and
Safe
tySu
b-ta
sk:7
.01:
Man
ages
clim
ate
of v
ehic
leSu
b-ta
sk:7
.02:
Ensu
res
adeq
uate
inte
rior
light
ing
Sub-
task
:7.0
3:M
onito
rs v
ehic
le-s
eatin
g ar
eaSu
b-ta
sk:7
.04:
Cons
ider
s pa
ssen
ger c
omfo
rtw
hen
driv
ing
Obje
ctiv
e:To
exp
and
prac
tical
stu
dent
know
ledg
e by
cor
rela
ting
acad
emic
mat
eria
l with
driv
ing
inst
ruct
ion
in a
train
ing
vehi
cle.
Scop
e:1)
Driv
er fi
tnes
s an
d im
age.
2)Dr
ivin
g Sk
ills.
Saf
e an
d de
fens
ive
driv
ing
tech
niqu
es.
Haza
rdre
cogn
ition
and
cor
rect
ives
.Op
erat
ing
syst
ems
mon
itorin
g an
dtro
uble
sho
otin
g.Sc
hedu
le c
onfo
rmity
. Rel
ated
pas
seng
erco
mm
unic
atio
ns.
3)Pa
ssen
ger S
afet
y. A
cces
sibi
lity
and
safe
ty fe
atur
es.
Pass
enge
r man
agem
ent.
Safe
boar
ding
/exi
ting.
Spe
cial
Need
s Pa
ssen
ger r
ecog
nitio
n, s
ervi
cean
d se
curit
y.Pa
ssen
ger a
nd in
terio
r mon
itorin
g.
4)Lu
ggag
e &
Fre
ight
. Saf
e se
cure
hand
ling
incl
udin
gda
nger
ous/
haza
rdou
s go
ods.
5)
Refe
renc
es re
late
d Le
gisl
atio
n an
dco
mm
only
app
licab
lepo
licie
s/pr
oced
ures
.
AR
EA
S O
FT
RA
ININ
G C
OV
ER
ED
44
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
NAT
ION
AL O
CC
UPAT
ION
AL
STA
ND
AR
DS
BLO
CK
C-C
US
TO
ME
R R
ELAT
ION
S
BE
NC
HM
AR
K C
UR
RIC
ULU
MG
UID
ELI
NE
RE
FE
RE
NC
E Y
OU
R T
RA
ININ
G M
AT
ER
IAL
(Identi
fy b
y cours
e #
’s,
nam
es,
etc
...)
YE
S
NO
PA
RT
IAL
Task
8:
Gree
ts P
asse
nger
sSu
b-ta
sk:8
.01:
Disp
lays
pro
fess
iona
lim
age
Sub-
task
:8.0
2:Ac
know
ledg
espa
ssen
gers
con
ditio
ns
Task
9:
Resp
onds
to P
asse
nger
Inqu
iries
Sub-
task
:9.0
1:In
form
s pa
ssen
gers
of
vehi
cle
rule
s an
dre
gula
tions
Sub-
task
:9.0
2:Re
spon
ds to
que
stio
nsfro
m th
e pu
blic
Sub-
task
:9.0
3:Ha
ndle
s cu
stom
erco
mpl
aint
sSu
b-ta
sk:9
.04:
Acco
mm
odat
espa
ssen
gers
’ spe
cial
requ
ests
Task
10:
Dea
ls w
ith D
iffic
ult S
ituat
ions
Sub-
task
:10.
01:
Info
rms
Pass
enge
rs o
fru
les
and
regu
latio
nsSu
b-ta
sk:1
0.02
:De
term
ines
leve
l of
assi
stan
ce re
quire
dSu
b-ta
sk:1
0.03
:An
ticip
ates
pot
entia
lpr
oble
ms
Sub-
task
:10.
04:
Ensu
res
safe
dis
char
ge o
fdi
srup
tive
Pass
enge
rs
Obje
ctiv
e:To
teac
h th
e st
uden
t how
imag
e, s
elf
conf
iden
ce, k
now
ledg
e, s
ensi
tivity
,an
d di
plom
acy
can
be e
xpec
ted
topr
oduc
e su
perio
r cus
tom
ersa
tisfa
ctio
n an
d di
ffuse
mos
t diff
icul
tsi
tuat
ions
.
Scop
e:1)
Imag
e co
unse
ling.
2)Ex
pect
ed s
ervi
ces
know
ledg
e.3)
Prov
idin
g se
rvic
e to
spe
cial
pass
enge
rs.
4)Pe
ople
ski
lls. S
peci
al re
ques
t and
com
plai
nt h
andl
ing.
Pro
blem
sol
ving
.Co
nflic
t res
olut
ion.
Pot
entia
l inc
iden
tre
cogn
ition
and
con
trol.
Rule
s/re
gula
tions
enf
orce
men
t.Po
licy,
lega
l and
third
-par
tyas
sist
ance
opt
ions
.5)
Rela
ted
Legi
slat
ion
and
com
mon
polic
ies/
proc
edur
es.
AR
EA
S O
FT
RA
ININ
G C
OV
ER
ED
45
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
NAT
ION
AL O
CC
UPAT
ION
AL
STA
ND
AR
DS
BLO
CK
D-A
DM
INIS
TR
AT
ION
BE
NC
HM
AR
K C
UR
RIC
ULU
MG
UID
ELI
NE
RE
FE
RE
NC
E Y
OU
R T
RA
ININ
G M
AT
ER
IAL
(Identi
fy b
y cours
e #
’s,
nam
es,
etc
...)
YE
S
NO
PA
RT
IAL
Task
11:
Rel
ates
to O
ther
sSu
b-ta
sk:1
1.01
:Co
mm
unic
ates
with
disp
atch
erSu
b-ta
sk:1
1.02
:Co
mm
unic
ates
with
oth
erdr
iver
sSu
b-ta
sk:1
1.03
:Co
mm
unic
ates
with
supe
rvis
ors
Sub-
task
:11.
04:
Com
mun
icat
es w
ithm
aint
enan
ce p
erso
nnel
Sub-
task
:11.
05:
Com
mun
icat
es w
ith jo
b-re
late
d pa
rties
Sub-
task
:11.
06:
Follo
ws
appl
icab
lehu
man
righ
ts le
gisl
atio
n
Task
12:
Pre
pare
s Re
port
sSu
b-ta
sk:1
2.01
:Pr
epar
es p
re-tr
ipin
spec
tion
repo
rts (a
sre
quire
d)Su
b-ta
sk:1
2.02
:Pr
epar
es in
cide
nt re
ports
Sub-
task
:12.
03:
Prep
ares
pay
roll
repo
rtsan
d tim
e sh
eets
Sub-
task
:12.
04:
Prep
ares
acc
iden
t rep
orts
Sub-
task
:12.
05:
Com
plet
es tr
ip re
ports
(as
requ
ired)
Sub-
task
:12.
06:
Com
plet
es lo
gboo
k (a
sre
quire
d)
Obje
ctiv
e:To
inst
ruct
the
stud
ent i
n ba
sic
tech
nica
l, do
cum
enta
tion,
and
inte
rper
sona
l act
iviti
es o
f an
adm
inis
trativ
e na
ture
com
mon
to th
eIn
dust
ry.
Scop
e:1)
Tech
nica
l. Ba
sic
com
pute
r ski
lls a
ndra
dio-
com
mun
icat
ions
tech
niqu
es.
2)Re
ports
. Ins
pect
ions
, def
ects
,ac
cide
nts,
em
erge
ncie
s, in
cide
nts,
expe
nses
, pay
rolls
, tim
e sh
eets
, trip
repo
rts, l
ogs,
way
bills
, and
cro
ss-
bord
er d
ocum
enta
tion.
3)
Inte
rper
sona
l.Es
tabl
ishm
ent/m
aint
enan
ce o
fap
prop
riate
inte
rnal
/ext
erna
lin
terfa
ce. R
efer
ence
s re
late
d so
cial
,cu
ltura
l, Co
rpor
ate-
norm
, and
Legi
slat
ed g
uide
lines
.
AR
EA
S O
FT
RA
ININ
G C
OV
ER
ED
46
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
NAT
ION
AL O
CC
UPAT
ION
AL
STA
ND
AR
DS
BLO
CK
E-E
ME
RG
EN
CY
OP
ER
AT
ION
S
BE
NC
HM
AR
K C
UR
RIC
ULU
MG
UID
ELI
NE
RE
FE
RE
NC
E Y
OU
R T
RA
ININ
G M
AT
ER
IAL
(Identi
fy b
y cours
e #
’s,
nam
es,
etc
...)
YE
S
NO
PA
RT
IAL
T ask
13:
Dea
ls w
ith P
asse
nger
Emer
genc
ies
Sub-
task
:13.
01:
Resp
onds
to m
edic
alem
erge
ncie
sSu
b-ta
sk:1
3.02
:Re
spon
ds to
em
otio
nal
emer
genc
ies
Sub-
task
:13.
03:
Resp
onds
to c
rimin
alem
erge
ncie
s
Task
14:
Dea
ls w
ith V
ehic
le E
mer
genc
ies
Sub-
task
:14.
01:
Evac
uate
s pa
ssen
gers
(as
requ
ired)
Sub-
task
:14.
02:
Deal
s w
ith m
echa
nica
lfa
ilure
sSu
b-ta
sk:1
4.03
:De
als
with
env
ironm
enta
lha
zard
sSu
b-ta
sk:1
4.04
:Ob
tain
s as
sist
ance
Sub-
task
:14.
05:
Deal
s w
ith v
ehic
leac
cide
nts
Sub-
task
:14.
06:
Deal
s w
ith fi
re
Task
15:
Dea
ls w
ith P
ublic
Em
erge
ncie
sSu
b-ta
sk:1
5.01
:Re
spon
ds to
acc
iden
tsSu
b-ta
sk:1
5.02
:Pr
ovid
es “
safe
hav
en”
for t
hose
in n
eed
Sub-
task
:15.
03:
Parti
cipa
tes
in “
road
wat
ch”
or“n
eigh
bour
hood
wat
ch”
prog
ram
s
Obje
ctiv
e:To
com
mun
icat
e th
e im
porta
nce
ofkn
owle
dge-
base
d se
lf-co
nfid
ence
and
self-
relia
nce
in e
mer
genc
y si
tuat
ions
as th
e ba
sis
for e
xerc
isin
g so
und
judg
men
t whi
le m
aint
aini
ng c
alm
cont
rol.
Scop
e:Te
ache
s st
uden
t how
to p
riorit
ize
pass
enge
r saf
ety
and
wel
fare
.En
com
pass
es a
ccid
ent,
med
ical
,em
otio
nal,
fire,
crim
inal
,m
echa
nica
l, en
viro
nmen
tal,
and
Publ
ic e
mer
genc
ies;
“Sa
fe H
aven
”co
ncep
t; “W
atch
” pr
ogra
ms
assi
stan
ce; s
afe
vehi
cle
evac
uatio
n;an
d re
cogn
ition
of w
hen/
how
toac
cess
pro
fess
iona
l hel
p. R
elat
esco
nten
t to
lega
l rig
hts
and
resp
onsi
bilit
ies,
and
repr
esen
tativ
eIn
dust
ry p
olic
ies.
AR
EA
S O
FT
RA
ININ
G C
OV
ER
ED
47
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
NAT
ION
AL O
CC
UPAT
ION
AL
STA
ND
AR
DS
BLO
CK
F-U
RB
AN
OP
ER
AT
ION
S
BE
NC
HM
AR
K C
UR
RIC
ULU
MG
UID
ELI
NE
RE
FE
RE
NC
E Y
OU
R T
RA
ININ
G M
AT
ER
IAL
(Identi
fy b
y cours
e #
’s,
nam
es,
etc
...)
YE
S
NO
PA
RT
IAL
T ask
16:
Int
erac
ts w
ith U
rban
Pas
seng
ers
Sub-
task
:16.
01:
Colle
cts
fare
sSu
b-ta
sk:1
6.02
:Re
ceiv
es, v
erifi
es a
ndis
sues
tran
sfer
sSu
b-ta
sk:1
6.03
:M
onito
rs p
asse
nger
load
sSu
b-ta
sk:1
6.04
:M
onito
rs e
ntra
nces
and
exits
Task
17:
Man
oeuv
res
Urba
n Ve
hicl
esSu
b-ta
sk:1
7.01
: Dr
ives
veh
icle
inco
nges
ted
situ
atio
nsSu
b-ta
sk:1
7.02
:Op
erat
es a
wid
e va
riety
of v
ehic
les
Sub-
task
:17.
03:
Follo
ws
sche
dule
d ro
utes
Scop
e:•
Lega
l res
pons
ibili
ties
of u
rban
bus
oper
ator
s•
Fare
stru
ctur
e, p
olic
y, F
are
med
ia,
• Co
llect
ing
and
hand
ling
mon
ey•
Issu
ing
and
valid
atin
g tra
nsfe
rs•
Boar
ding
and
exi
ting
pass
enge
rs(s
tand
ing/
seat
ing
rule
s,em
bark
ing/
deba
rkin
g ru
les,
load
limits
, ope
ratio
n of
doo
rs, b
oard
ing
safe
ty)
• Ci
ty d
rivin
g, (f
ollo
win
g pr
escr
ibed
rout
e, m
aint
aini
ng s
ched
ules
,st
oppi
ng, s
tarti
ng a
nd m
ergi
ng)
AR
EA
S O
FT
RA
ININ
G C
OV
ER
ED
48
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
NAT
ION
AL O
CC
UPAT
ION
AL
STA
ND
AR
DS
BLO
CK
G-S
CH
OO
L B
US
OP
ER
AT
ION
S
BE
NC
HM
AR
K C
UR
RIC
ULU
MG
UID
ELI
NE
RE
FE
RE
NC
E Y
OU
R T
RA
ININ
G M
AT
ER
IAL
(Identi
fy b
y cours
e #
’s,
nam
es,
etc
...)
YE
S
NO
PA
RT
IAL
T ask
18:
Sto
ps V
ehic
leSu
b-ta
sk:1
8.01
:Ap
proa
ches
sto
pSu
b-ta
sk:1
8.02
:Op
erat
es s
top/
war
ning
light
sSu
b-ta
sk:1
8.03
:Se
cure
s ve
hicl
e at
sto
p
Task
19:
Boa
rds
and
Exits
Stu
dent
sSu
b-ta
sk:1
9.01
:Ad
vise
s st
uden
ts o
f saf
ero
ad-c
ross
ing
proc
edur
esSu
b-ta
sk:1
9.02
:En
sure
s al
l stu
dent
s ha
vecr
osse
d ro
ad a
ndbo
arde
dSu
b-ta
sk:1
9.03
:En
sure
s st
uden
ts e
xit a
tde
sign
ated
sto
pSu
b-ta
sk:1
9.04
:En
sure
s pa
rent
or
guar
dian
is p
rese
nt a
tst
op if
nec
essa
rySu
b-ta
sk:1
9.05
: En
sure
s st
uden
ts a
re o
utof
“da
nger
zon
e”Su
b-ta
sk:1
9.06
:Ve
rifie
s th
at a
ll st
uden
tsha
ve e
xite
d
Task
20:
Man
ages
Stu
dent
sSu
b-ta
sk:2
0.01
:En
sure
s st
uden
ts a
rese
ated
Sub-
task
:20.
02:
Mai
ntai
ns d
isci
plin
e
Obje
ctiv
e:•
Lega
l res
pons
ibili
ties
of s
choo
l bus
oper
ator
s•
Prov
inci
al/m
unic
ipal
Tra
ffic
acts
perti
nent
to s
choo
l bus
ses
(sig
nalli
ng, w
arni
ng li
ghts
, sto
ppin
g,st
op a
rms,
cro
ssin
g ga
tes,
railw
aycr
ossi
ngs)
Scop
e:•
Stop
ping
pro
cedu
res
(saf
ety,
sign
allin
g, d
ange
r zon
e, s
tude
ntm
anag
emen
t)•
Stop
sec
urity
(tra
ffic
not o
beyi
ngw
arni
ng s
igns
, stu
dent
s cr
ossi
ngro
ad, m
onito
ring
stud
ents
at s
top)
•
Boar
ding
stu
dent
s •
Stud
ent s
eatin
g po
licy
•M
anag
ing
stud
ent p
asse
nger
s(d
isru
ptiv
e be
havi
or, b
ully
ing,
etc
.)•
Rela
ting
to s
tude
nts
(res
pect
, tru
st,
tact
, etc
.)•
Dise
mba
rkin
g st
uden
ts (d
ange
r zon
e,tra
ffic
cont
rol)
•Po
st tr
ip c
heck
(all
stud
ents
exi
ted,
left
stud
ent p
rope
rty, e
tc.)
AR
EA
S O
FT
RA
ININ
G C
OV
ER
ED
49
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
NAT
ION
AL O
CC
UPAT
ION
AL
STA
ND
AR
DS
BLO
CK
H-I
NT
ER
CIT
Y O
PE
RAT
ION
S
BE
NC
HM
AR
K C
UR
RIC
ULU
MG
UID
ELI
NE
RE
FE
RE
NC
E Y
OU
R T
RA
ININ
G M
AT
ER
IAL
(Identi
fy b
y cours
e #
’s,
nam
es,
etc
...)
YE
S
NO
PA
RT
IAL
T ask
21:
Han
dles
Lug
gage
and
Fre
ight
Sub-
task
:21.
01:
Hand
les
dang
erou
sgo
ods
Sub-
task
:21.
02:
Hand
les
regu
lar f
reig
htan
d lu
ggag
eSu
b-ta
sk:2
1.03
:To
ws
freig
ht tr
aile
rs
Task
22:
Int
erac
ts w
ith In
terc
ityPa
ssen
gers
Sub-
task
:22.
01:
Prov
ides
info
rmat
ion
onre
st s
tops
Sub-
task
:22.
02:
Prov
ides
info
rmat
ion
enro
ute
Sub-
task
:22.
03:
Ensu
res
adeq
uate
supp
lies
Sub-
task
:22.
04:
Deal
s w
ith m
inor
s
Obje
ctiv
e:•
Dang
erou
s go
ods
legi
slat
ion
(WHM
IS, i
dent
ifica
tion
hand
ling)
•Lu
ggag
e an
d fre
ight
(ide
ntifi
catio
n,w
eigh
ts, l
iftin
g gu
idel
ines
, far
es a
ndta
riffs
)
Scop
e:•
Boar
ding
inte
rcity
pas
seng
ers
(gre
etin
g, d
ocum
enta
tion)
•Pa
ssen
ger o
rient
atio
n (s
afet
y, ro
ute,
sche
dule
, sto
ps, o
n-bo
ard
amen
ities
)•
Rest
sto
p pr
oced
ures
(driv
erre
spon
sibi
lity,
pas
seng
erin
form
atio
n, d
epar
ture
tim
es,
pass
enge
r cou
nt)
•En
rout
e co
mm
unic
atio
ns (u
p-co
min
gst
ops,
con
nect
ion
info
rmat
ion)
•In
vent
ory
cont
rol
•Po
st tr
ip p
roce
dure
s (r
epor
ting,
all
pass
enge
rs e
xite
d, lo
st p
rope
rty,
prep
arat
ion
for n
ext t
rip)
AR
EA
S O
FT
RA
ININ
G C
OV
ER
ED
50
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
NAT
ION
AL O
CC
UPAT
ION
AL
STA
ND
AR
DS
BLO
CK
I-T
OU
R A
ND
CH
AR
TE
R O
PE
RAT
ION
SBE
NC
HM
AR
K C
UR
RIC
ULU
MG
UID
ELI
NE
RE
FE
RE
NC
E Y
OU
R T
RA
ININ
G M
AT
ER
IAL
(Identi
fy b
y cours
e #
’s,
nam
es,
etc
...)
YE
S
NO
PA
RT
IAL
T ask
23:
Int
erac
ts w
ith T
our a
nd C
hart
erPa
ssen
gers
Sub-
task
:23.
01:
Gree
ts a
nd o
rient
spa
ssen
gers
Sub-
task
:23.
02:
Poin
ts o
ut s
ight
s of
inte
rest
Sub-
task
:23.
03:
Resp
onds
to n
eeds
of
tour
pas
seng
ers
Sub-
task
:23.
04:
Orga
nize
s pi
ck-u
p an
ddr
op-o
ff of
pas
seng
ers
Task
24:
Man
oeuv
res
Tour
Veh
icle
Sub-
task
:24.
01:
Prep
ares
veh
icle
dai
lySu
b-ta
sk:2
4.02
:Op
erat
es p
asse
nger
info
rmat
ion
and
ente
rtain
men
t sys
tem
sSu
b-ta
sk:2
4.03
:Dr
ives
in u
nfam
iliar
terr
itory
Sub-
task
:24.
04:
Ensu
res
vehi
cle
and
pass
enge
r doc
umen
tatio
n
Obje
ctiv
e:•
Lega
l res
pons
ibili
ties
of to
ur/c
harte
rop
erat
ors
•Bo
ardi
ng T
our/C
harte
r pas
seng
ers
(gre
etin
g, d
ocum
enta
tion)
Scop
e:•
Pass
enge
r orie
ntat
ion
(saf
ety,
rout
e,sc
hedu
le, s
eatin
g, s
tops
, on-
boar
dam
eniti
es)
•Ho
spita
lity
(pas
seng
er c
omfo
rt,en
terta
inm
ent,
info
rmat
ion,
spe
cial
need
s)•
Man
agin
g to
ur p
asse
nger
s (lo
stpr
oper
ty, c
ompl
aint
s, m
issi
ngpa
ssen
gers
, spe
cial
nee
ds,
assi
stan
ce a
fter h
ours
ser
vice
)•
Over
nigh
t pro
cedu
res
(hot
el,
lugg
age,
mea
ls, b
us p
repa
ratio
n,se
curit
y)•
Depa
rture
pro
cedu
res
(pic
k-up
s,lu
ggag
e)•
Tour
site
pro
toco
l (or
ient
atio
n, d
rop-
off,
secu
rity,
pas
seng
er q
uest
ions
,pa
rkin
g, p
ick-
up)
•To
ur G
uide
inte
ract
ion
AR
EA
S O
FT
RA
ININ
G C
OV
ER
ED
51
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
NAT
ION
AL O
CC
UPAT
ION
AL
STA
ND
AR
DS
BLO
CK
J-A
CC
ES
SIB
LE
SE
RV
ICE
S O
PE
RAT
ION
S
BE
NC
HM
AR
K C
UR
RIC
ULU
MG
UID
ELI
NE
RE
FE
RE
NC
E Y
OU
R T
RA
ININ
G M
AT
ER
IAL
(Identi
fy b
y cours
e #
’s,
nam
es,
etc
...)
YE
S
NO
PA
RT
IAL
T ask
25:
Pla
ns R
oute
Sub-
task
:25.
01:
Inte
rpre
ts s
ched
ule
orru
n sh
eet
Sub-
task
:25.
02:
Coor
dina
tes
with
disp
atch
and
oth
erdr
iver
sSu
b-ta
sk:2
5.03
:Se
lect
s m
ost e
xped
ient
rout
e
Task
26:
Ass
ists
Pas
seng
ers
to a
nd fr
omSe
atin
gSu
b-ta
sk:2
6.01
:Pr
ovid
es d
oor-
to-d
oor
serv
ice
Sub-
task
:26.
02:
Asce
rtain
s le
vel o
fas
sist
ance
requ
ired
Sub-
task
:26.
03:
Prov
ides
app
ropr
iate
assi
stan
ce s
afel
y
Task
27:
Man
oeuv
res
Vehi
cle
for S
afe
Acce
ssSu
b-ta
sk:2
7.01
:Al
low
s sp
ace
for l
ifts
Sub-
task
:27.
02:
Back
s ve
hicl
e
Task
28:
Pro
vide
s At
tent
ion
to S
peci
alNe
eds
Sub-
task
:28.
01:
Esta
blis
hes
and
mai
ntai
ns re
latio
nshi
pw
ith p
asse
nger
s an
dat
tend
ants
Sub-
task
:28.
02:
Mai
ntai
ns a
war
enes
s of
pass
enge
r saf
ety
and
secu
rity
Sub-
task
:28.
03:
Mon
itors
pas
seng
ers
for
sign
s of
dis
tress
Sub-
task
:28.
04:
Deal
s w
ith e
mer
genc
ies
Scop
e:•
Lega
l res
pons
ibili
ties
of a
cces
sibl
ese
rvic
e op
erat
ions
•Em
erge
ncy
Resp
onse
(Firs
t Aid
,M
edic
al, A
ccid
ent,
Emot
iona
las
sist
ance
)•
Man
agin
g sp
ecia
l nee
ds p
asse
nger
s(a
ssis
ting,
sea
ting,
mon
itorin
g)•
Rout
e pl
anni
ng•
Acce
ssib
le b
us fe
atur
es (r
amps
, lift
s,tie
-dow
n)
AR
EA
S O
FT
RA
ININ
G C
OV
ER
ED
52
53
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
AD
DIT
ION
AL C
OM
PE
TE
NC
IES
RE
MA
RK
S (
RAT
ION
ALE
FO
R A
RE
AS
OF N
OS
NO
T C
OV
ER
ED
)
54
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
sA
CC
RE
DIT
ATIO
N T
RA
ININ
G C
OM
PAT
IBIL
ITY
SE
LF-A
SS
ES
SM
EN
T
AD
DIT
ION
AL C
OM
PE
TE
NC
IES
RE
MA
RK
S (
RAT
ION
ALE
FO
R A
RE
AS
OF N
OS
NO
T C
OV
ER
ED
)
55- - - - - - - - - - - - - - -
• • • • • • • • • • • • • • •�� � � � �
� � � � �• • • • • • • • • • • • • • •
CertificationProcess
56
• • • • • • • • • • • • • • •� � � � �
�
Policies and Procedures | National | Training Provider Accreditation Program • Professional Bus Operator Certification Program | 2004
- - - - - - - - - - - - - - -
www.buscouncil.ca 57
9.0 Certification Process
9.1 Criteria
CRITERIA
Knowledge
Skills And Abilities
Career Experience
Code of Ethics
VALIDATION
1.Training received through an Accredited Training Program,OR
2.Evidence of completed training which meets the NOS.
1.Holds an applicable valid driver’s license for the sector towhich Certification is being sought,
AND2.Evidence of competence meeting the NOS.
1.Three (3) years bus operator experience within a consecutiveor concurrent five-year period including the year of application.
OR2.For specialized active bus operations personel (Eg. Trainers,
managers, safety, labour representatives), three (3) years career bus operator experience and must be on the road 80% of the time.
Familiarity and conformity
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M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of Canada
9.2 Grandparent Window - Expired
9.3 EvaluatorSkills and competencies outlined in the Certification Journal must bevalidated by a Registered Evaluator. A registration form is contained withinthe Certification Journal and can be downloaded from the MCPCC websiteor requested from the MCPCC office.
9.3.1 Qualifications• Five years confirmed experience in training, supervising or
performing responsibilities outlined in the NOS,• No evidence of a conflict of interest with the Applicant,• Registered with the MCPCC.
9.3.2 Evaluation• An Applicant’s skills and abilities will be evaluated by
observation, interview and discussion.
9.3.3 Procedures• Prior to evaluation, the Evaluator(s) will review the applicable
tasks and sub-tasks contained in the NOS,• Following the Applicant’s Confirmation of Competency in a
Block area, the Evaluator(s) shall validate the Applicant’sdeclared competency in that area.
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Policies and Procedures | National | Training Provider Accreditation Program • Professional Bus Operator Certification Program | 2004
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STEP ONE - Access and complete the package
Access the Application Package on this site or contact MCPCC by email or telephone (1-866-271-1107) and we will mail you a hard copy.
• Application Form• Certification Journal• Certification Fee
MCPCC:• Receives application• Reviews Application for completeness• Accepts or does not accept Application• If accepted, Application is forwarded to Accreditation and Certification
(AC) Board for review• If not accepted, Applicant is notified of necessary correctives
The Certification Application Package consists of:
Complete applicable areas of the Certification JournalComplete the Application FormEnclose applicable Fee, as requiredForward Application to MCPCC office
STEP TWO - MCPCC processes your application
AC Board:• Receives Referred Applications• Reviews Applications against specified criteria• Recommends Applicant for Certification OR• Finds Applicant does not meet criteria• Notifies MCPCC of decision
STEP THREE - The Accreditation and Certification (AC) board reviews your application
MCPCC Office:• Notifies Applicant if not approved• Maintains records• Administers Renewals, Revocations, Appeals and Fees.
STEP FOUR - MCPCC grants your certification
9.4 Steps to Individual Application
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The AC Board, finding a submitted Application to not meet thespecified criteria, will return all documents via the MCPCCSecretariat to the Applicant. The Applicant may remedy correctabledeficiency(ies) and resubmit an Application for re-assessment withno additional fee.
Renewal
Certified Professional Bus Operators will be required to renew theirregistration with the MCPCC under the following circumstances:
• When the NOS has changed thereby requiring a declaration ofcompetency regarding the change(s).
• In accordance with the Certification Policy of the MCPCC.• The Registrar will provide applicable documents and liaison
when timely.
Revocation
Certification may be revoked for any of the following reasons:• Loss of Driving License,• Criminal Conviction,• Substantiated flagrant or repetitive driving infractions
suggesting an unfavourable pattern of driving performance,• Non-compliance with the Code of Ethics,• failure to pay invoiced fees within a reasonable period as
determined by MCPCC. Appeal
An Applicant may appeal non-acceptance and has 30 days fromreceipt of Official Notice to do so. The Appeal is made inwriting to the CEO of the MCPCC. The CEO of the MCPCCshall appoint an Appeals Adjudicator who is not part of theMCPCC. The Adjudicator’s determination shall be made within30 days of receipt thereof, shall be binding on all Parties andconveyed to all Parties in writing.
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A Certified Bus Operator may appeal Revocation ofCertification and has 30 days from receipt of Official Notice todo so. The Appeal is made in writing to the CEO of the MCPCC.The CEO of MCPCC shall appoint an Appeals Adjudicator whois not part of the MCPCC. The Adjudicator’s determination shallbe made within 30 days of receipt thereof, shall be binding on allParties and conveyed to all Parties in writing.
If the Appeal is Upheld, the Appellant shall be immediatelyaccepted/reinstated (as applicable) and all Parties officially notified by the MCPCC.
If the Appeal is Denied, the Appellant may re-apply to theMCPCC for acceptance/reinstatement (as applicable) following corrective action.
Policies and Procedures | National | Training Provider Accreditation Program • Professional Bus Operator Certification Program | 2004
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M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of CanadaC o n s e i l c a n a d i e n d u t r a n s p o r t d e p a s s a g e r s
FORWARD TO MCPCC:Email : [email protected] • Fax: Mail : 9555 Yonge Street, Suite 306
APPLICATION FOR CERTIFICATION
CATEGORYRegular ❍Grandparent Window ❍
ATTACHMENTSCertification Journal ❍Copy of License ❍Application Fee ❍
Mr. ❍ Ms. ❍
First Name: Initial: Last Name:
APPLICATION SECTOR
❍ Accessible Services ❍ Intercity ❍ School ❍ Tour/Charter ❍ Urban
MAILING ADDRESS (HOME)
Address: Home Phone:
City: Province: Cell Phone:
Postal Code: E-Mail: Fax:
Province(s): Class(es): Endorsements: How Long Held:
LICENSE(S) HELD: (ATTACH COPY)
PRESENT EMPLOYMENT
Company:
Address: Province: Postal Code:
Phone: Fax: E-Mail:
Current Position: Full Time: ❍ Part Time: ❍
Years Employed: Total Bus Operator Experience: Years
S i g n e d D o c u m e n t s t o b e m a i l e d
FOR INTERNAL USE ONLYCertification No.
EDUCATION (Optional)❍ High School ❍ College / CEGEP ❍ University
Richmond Hill, ON L4C 9M5
905 884-8335
64
Applicant Name:
Applicant Declaration:1. I hereby declare that to the best of my knowledge and belief the information contained in my Application and supporting documents is accurate and
complete. I authorize the Motor Carrier Passenger Council of Canada (MCPCC) to make any inquiries necessary to verify the training and experienceclaimed or to otherwise assess this Application.
2. I hereby declare that I have read, understand and commit to comply with the Code of Ethics.3. By my signature below, I authorize the MCPCC and its employee(s), officers and agents acting on its behalf (hereinafter referred to collectively as
‘agent(s)”), to collect and use all information and particulars provided in and with this application to consider my credentials for certification. In processingthis application, I understand that the MCPCC and/or its agent(s) may confirm my employment and professional history and driving record, an I herebyauthorize the MCPCC, its agent(s) or any third party assisting the MCPCC to do so. I also hereby authorize any third party, including but not limited toformer and present employers, educators, trainers and referees, contacted by the MCPCC or its agent(s) to disclose to the MCPCC or its agent(s) anypersonal information reasonably sought by the MCPCC or its agent(s) for the purposes of processing and considering this application. Any informationcollected will remain strictly confidential, and any personal information disclosed will be treated as confidential and private.
Applicant Signature: Date:
PRIOR EXPERIENCE AS A BUS OPERATOR
Company: Position:
Address: Starting: Ending:
Company: Position:
Address: Starting: Ending:
Company: Position:
Address: Starting: Ending:
PLEASE INDICATE WHERE YOU RECEIVED YOUR BUS OPERATOR TRAINING
Company:
Address: Starting: Ending:
Company:
Address: Starting: Ending:
Company:
Address: Starting: Ending:
M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of CanadaC o n s e i l c a n a d i e n d u t r a n s p o r t d e p a s s a g e r s
APPLICATION FOR CERTIFICATION p.2
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CertificationJournal
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CERTIFICATION JOURNAL
NAME _____________________________________________________
ADDRESS _________________________________________________
___________________________________________________________
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Policies and Procedures | National | Training Provider Accreditation Program • Professional Bus Operator Certification Program | 2004
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1.0 INTRODUCTION 9
2.0 INSTRUCTIONS 13STEP 1. CONFIRMATIONS OF COMPETENCY 13
A. REQUIREMENTS 13B. PROCEDURE 14
FORMS - APPLICATION FOR EVALUATOR REGISTRATION 15-19
STEP 2. BUS OPERATOR TRAINING HISTORY 21
3.0 CONFIRMATIONS OF COMPETENCY FORM(S) 25REFERENCE – NOS 27-28
4.0 BUS OPERATOR TRAINING HISTORY 31ACCREDITED PROGRAMS 31NON-ACCREDITED TRAINING 32INSTRUCTIONS 32FORMS 33-42
5.0 NOTES 43-44
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Introduction1
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IntroductionThis Journal forms part of the Certification Application process for individual application and encompasses self-assessment of an Applicant’s knowledge, skills and abilities validated by a Registered Evaluator(s) against the National Occupational Standards.
For further information on the Professional Bus Operator CertificationProgram, or information on the Motor Carrier Passenger Council of Canada,contact:
The Motor Carrier Passenger Council of Canada9555 Yonge Street, Suite 306Richmond Hill, ON L4C 9M5E-mail: [email protected]: www.buscouncil.ca
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Instructions2
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INSTRUCTIONS
ApplicantsThere are two areas of the Certification Journal:1. Confirmations of Competency2. Bus Operator Training History
Step 1. Confirmations Of Competency
A. Requirements
• All Applicants must complete the NOS Blocks covering the Core AreasA through E inclusive. In addition, the Applicant must complete theSpecialty Block applicable to his/her selected sector (one of F to J).
• Each Core Block plus the selected Specialty Block require knowledge,experience and competence validated by a Registered Evaluator. It is theApplicant’s responsibility to identify his/her Evaluator(s) who canvalidate his/her knowledge, experience and competency in each NOSBlock. You may require more than one Evaluator to confirm yourcompetency in the subject matter in any Block. Upon accepting his/herassignment, each Evaluator must complete the Evaluator Registration
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Form. The Journal provides Registration Forms for three Evaluators.Additional Forms, if required, are available through the MCPCC websiteor Office.
• Evaluators must have the following Qualifications:
• Five years confirmed experience in training, supervising orperforming responsibilities outlined in the NOS,
• No evidence of a conflict of interest with the Applicant• Registered with the MCPCC
An Applicant’s skills and abilities will be evaluated by observation,interview and discussion.
B. Procedure
ApplicantReview the Tasks and Sub-tasks for each applicable Block. Assess yourcompetency in performing all these Tasks and Sub-tasks. When satisfiedthat you can perform all areas competently, sign the Applicant Section foreach Block.
Evaluator• Complete and submit to the MCPCC the Application for Evaluator
Registration. The MCPCC Registrar will notify Evaluators when approved.
• Prior to evaluation, the Evaluator(s) will review the applicable tasks andsub-tasks contained in the NOS.
• Following the Applicant’s Confirmation of Competency in a Block area,the Evaluator(s) shall validate the Applicant’s declared competency inthat area.
14
Application for Evaluator Registration
Successfully completed the on-line E-Tutorial with MCPCCon: (DD/MM/YYYY)
Registration Number:*
(Required for Evaluator Registration)
Name:
Title: First Name:* Initial: Last Name:*
Mailing Address:
Street:* City:* Province/Territory:* Postal Code:*
(A1A 1A1)
Contact Information:
Home Phone:*
Cell Phone: Email: Fax:
Experience in Training, Supervising or Performing Responsibilities Outlined in the NOS:(minimum 5 years)
Present Employment:
Company:* Phone:* Ext: Fax: Email:
Street:* City:* Province/Territory:*
Postal Code:*
(A1A 1A1)
Current Position:* Status:* Years Employed:*
Sector *:Accessible Services:
Intercity:
School: Tour/Charter: Urban:
Items marked with an asterisk * are mandatory.
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16
Additional Information: (use this space if you wish to add any other information)
* Upon approval of registration, I give permission for my name and business contact information to beincluded in the MCPCC online Evaluator directory.
PIPEDA Policy Statement:The Motor Carrier Passenger Council of Canada (MCPCC) is committed to protecting any of your personal information in our possession. We will not disclose any of your personal information other than for its intended use. We will only use any personal information for identified purposes set out in MCPCC’S mandate and we will not disclose or use this information without obtaining consent from you. We will work to ensure that any third parties that we do business with are compliant with Personal Information Protection and Electronic Documents Act (PIPEDA). MCPCC is committed to protecting your electronic and paper based data to prevent unauthorized access, disclosure or misuse.
Past Employment:
Most Recent:
Company: Phone: Fax: Email:
Street: City: Province/Territory:
Postal Code:
(A1A 1A1)
Position: Status: Starting: Ending:
Next:
Company: Phone: Fax: Email:
Street: City: Province/Territory:
Postal Code:
(A1A 1A1)
Position: Status: Starting: Ending:
Next:
Company: Phone: Fax: Email:
Street: City: Province/Territory:
Postal Code:
(A1A 1A1)
Position: Status: Starting: Ending:
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Step 2: Bus Operator Training HistoryThis area is to be completed by Applicants who have not received training from an Accredited Program. It will include a detailed account of training received relative to the Tasks and Sub-tasks in the National Occupational Standards.
Policies and Procedures | National | Training Provider Accreditation Program • Professional Bus Operator Certification Program | 2004
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Confirmations ofCompetency
Form(s)
3
24
CONFIRMATIONS OF COMPETENCYFor use with one or more evaluator(s).
M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of CanadaC o n s e i l c a n a d i e n d u t r a n s p o r t d e p a s s a g e r s
❍ Block A – Pre/Post Operations❍ Block B – Vehicle Operations❍ Block C – Customer Relations❍ Block D – Administration ❍ Block E – Emergency Operations
Name: __________________________________________________
Applicant Signature: ______________________________________
Date:____________________________________________________
ApplicantI confirm that I have reviewed the NOS, all Blocks, Tasks, Sub-tasks andSupporting Knowledge and Abilities and that I am competent in performingthe NOS Core Blocks A - E and the Specialty Block (s) checked.
EvaluatorI confirm that I have reviewed the NOS and have evaluated andvalidated the applicants competency in the NOS blocks checked.
Common Core Blocks❍ Block F – Urban Operations❍ Block G – School Bus
Operations❍ Block H – Intercity Operations❍ Block I – Tour And Charter
Operations❍ Block J – Accessible Services
Operations
Specialty Blocks
Name: __________________________________________________
Evaluator Signature: ______________________________________
Date:____________________________________________________
EvaluatorI confirm that I have reviewed the NOS and have evaluated andvalidated the applicants competency in the NOS blocks checked.
Name: __________________________________________________
Evaluator Signature: ______________________________________
Date:____________________________________________________
EvaluatorI confirm that I have reviewed the NOS and have evaluated andvalidated the applicants competency in the NOS blocks checked.
Name: __________________________________________________
Evaluator Signature: ______________________________________
Date:____________________________________________________
❍ Block A – Pre/Post Operations❍ Block B – Vehicle Operations❍ Block C – Customer Relations❍ Block D – Administration ❍ Block E – Emergency Operations
Common Core Blocks❍ Block F – Urban Operations❍ Block G – School Bus
Operations❍ Block H – Intercity Operations❍ Block I – Tour And Charter
Operations❍ Block J – Accessible Services
Operations
Specialty Blocks
❍ Block A – Pre/Post Operations❍ Block B – Vehicle Operations❍ Block C – Customer Relations❍ Block D – Administration ❍ Block E – Emergency Operations
Common Core Blocks❍ Block F – Urban Operations❍ Block G – School Bus
Operations❍ Block H – Intercity Operations❍ Block I – Tour And Charter
Operations❍ Block J – Accessible Services
Operations
Specialty Blocks
❍ Block A – Pre/Post Operations❍ Block B – Vehicle Operations❍ Block C – Customer Relations❍ Block D – Administration ❍ Block E – Emergency Operations
Common Core Blocks❍ Block F – Urban Operations❍ Block G – School Bus
Operations❍ Block H – Intercity Operations❍ Block I – Tour And Charter
Operations❍ Block J – Accessible Services
Operations
Specialty Blocks
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26
27
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6.03
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7.02
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7.03
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7.04
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Dea
ls w
ith P
ublic
Em
erge
ncie
sSu
b-ta
sks
15.0
1Re
spon
ds to
acc
iden
ts15
.02
Prov
ides
“Sa
fe H
aven
” fo
rth
ose
in n
eed
15.0
3Pa
rtici
pate
s in
“ro
ad w
atch
”or
“ne
ighb
our-
hood
wat
ch”
prog
ram
s
Com
mon C
ore
Blo
cks
28
RE
FE
RE
NC
E -
NO
S
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
Bloc
k F
– Ur
ban
Oper
atio
ns
Task
16
Inte
ract
s w
ith U
rban
Pass
enge
rsSu
b-ta
sks
16.0
1Co
llect
s fa
res
16.0
2Re
ceiv
es, v
erifi
es a
nd is
sues
trans
fers
16.0
3M
onito
rs p
asse
nger
load
s
Task
17
Man
oeuv
res
Urba
n Ve
hicl
es
Sub-
task
s 17
.01
Driv
es v
ehic
le in
con
gest
edsi
tuat
ions
17.0
2Op
erat
es a
wid
e va
riety
of
vehi
cles
17.0
3Fo
llow
s sc
hedu
led
rout
es
Bloc
k G
– Sc
hool
Bus
Oper
atio
ns
Task
18
Sto
ps V
ehic
le
Sub-
task
s 18
.01
Appr
oach
es s
top
18.0
2Op
erat
es s
top/
war
ning
ligh
ts18
.03
Secu
res
vehi
cle
at s
top
Task
19
Boar
ds a
nd E
xits
Stu
dent
sSu
b-ta
sks
19.0
1Ad
vise
s st
uden
ts o
f saf
ero
ad-c
ross
ing
proc
edur
es19
.02
Ensu
res
all s
tude
nts
have
cros
sed
road
and
boa
rded
19.0
3En
sure
s st
uden
ts e
xit a
tde
sign
ated
sto
p19
.04
Ensu
res
pare
nt o
r gua
rdia
nis
pre
sent
at s
top
ifne
cess
ary
19.0
5En
sure
s st
uden
ts a
re o
ut o
f"d
ange
r zon
e"19
.06
Verif
ies
that
all
stud
ents
have
exi
ted
Task
20
Man
ages
Stu
dent
sSu
b-ta
sks
20.0
1En
sure
s st
uden
ts a
re s
eate
d20
.02
Mai
ntai
ns d
isci
plin
e
Bloc
k H
– In
terc
ity O
pera
tions
Task
21
Han
dles
Lug
gage
and
Fre
ight
Sub-
task
s 21
.01
Hand
les
dang
erou
s go
ods
21.0
2Ha
ndle
s re
gula
r fre
ight
and
lugg
age
21.0
3To
ws
freig
ht tr
aile
rs
Task
22
Inte
ract
s w
ith In
terc
ityPa
ssen
gers
Sub-
task
s 22
.01
Prov
ides
info
rmat
ion
on re
stst
ops
22.0
2Pr
ovid
es in
form
atio
n en
rout
e22
.03
Ensu
res
adeq
uate
sup
plie
s22
.04
Deal
s w
ith m
inor
s
Bloc
k I –
Tou
r And
Cha
rter
Oper
atio
ns
Task
23
Inte
ract
s w
ith T
our a
nd C
harte
rPa
ssen
gers
Sub-
task
s 23
.01
Gree
ts a
nd o
rient
spa
ssen
gers
23.0
2Po
ints
out
sig
hts
of in
tere
st23
.03
Resp
onds
to n
eeds
of t
our
pass
enge
rs23
.04
Orga
nize
s pi
ck-u
p an
d dr
op-
off o
f pas
seng
ers
Task
24
Man
oeuv
res
Tour
Veh
icle
Sub-
task
s 24
.01
Prep
ares
veh
icle
dai
ly24
.02
Oper
ates
pas
seng
erin
form
atio
n an
den
terta
inm
ent s
yste
ms
24.0
3Dr
ives
in u
nfam
iliar
terr
itory
24.0
4En
sure
s ve
hicl
e an
dpa
ssen
ger d
ocum
enta
tion
Bloc
k J
– Ac
cess
ible
Ser
vice
sOp
erat
ions
Task
25
Pla
ns R
oute
Sub-
task
s 25
.01
Inte
rpre
ts s
ched
ule
or ru
nsh
eet
25.0
2Co
ordi
nate
s w
ith d
ispa
tch
and
othe
r driv
ers
25.0
3Se
lect
s m
ost e
xped
ient
rout
e
Task
26
Ass
ists
Pas
seng
ers
to a
nd fr
omSe
atin
gSu
b-ta
sks
26.0
1Pr
ovid
es d
oor-
to-d
oor
serv
ice
26.0
2As
certa
ins
leve
l of a
ssis
tanc
ere
quire
d26
.03
Prov
ides
app
ropr
iate
assi
stan
ce s
afel
y
Task
27
Man
oeuv
res
Vehi
cle
for S
afe
Acce
ss Sub-
task
s 27
.01
Allo
ws
spac
e fo
r lift
s27
.02
Back
s ve
hicl
e
Task
28
Pro
vide
s At
tent
ion
to S
peci
alNe
eds Su
b-ta
sks
28.0
1Es
tabl
ishe
s an
d m
aint
ains
rela
tions
hip
with
pas
seng
ers
and
atte
ndan
ts28
.02
Mai
ntai
ns a
war
enes
s of
pass
enge
r saf
ety
and
secu
rity
28.0
3M
onito
rs p
asse
nger
s fo
rsi
gns
of d
istre
ss28
.04
Deal
s w
ith e
mer
genc
ies
Specia
lty
Blo
cks
29- - - - - - - - - - - - - - -
• • • • • • • • • • • • • • •�� � � � �
� � � � �• • • • • • • • • • • • • • •
Bus Operator Training History
4
30
• • • • • • • • • • • • • • •� � � � �
Bus Operator Training HistoryThe Certification Program recognizes the thorough and demanding training necessary for a Professional Bus Operator to deliver optimal performance against the National Occupational Standards. This is why the MCPCC has instituted an Accreditation Program to support Professional Certification.
Training Providers have an opportunity to have their Programs reviewed by the AC Board and be awarded the Accreditation Certificate. This means that the complete training program developed and delivered by the Training Provider conforms to the National Occupational Standards.
Accredited ProgramsA list of Accredited Programs is available on the MCPCC Accreditation Centre website, or by contacting the MCPCC office.
- - - - - - - - - - - - - - -
www.buscouncil.ca 31
This section is only required for individual applicants whose company has not received accreditation of their training program.
� � � � �• • • • • • • • • • • • • • •
- - - - - - - - - - - - - - -
M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of Canada
If you have completed the Training Program from an organization that hasapplied for and received Accreditation from the MCPCC you are only requiredto confirm this on your application.
Non-Accredited TrainingLike Certification, the Accreditation Program is voluntary. Therefore, if anorganization has not applied for or received MCPCC Accreditation you stillhave an opportunity to receive the individual Bus Operator Certification.In this case, you must complete the Bus Operator Training History.
InstructionsOn the pages following, list source(s) and attach verification of all Trainingreceived that relates to the NOS Blocks A-E, plus a minimum of one of F-J.
Verification may include training certificates, transcripts and employerconfirmation.
32
BU
S O
PE
RAT
OR
TR
AIN
ING
HIS
TO
RY
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
TR
AIN
ING
PR
OV
IDE
RT
RA
ININ
G C
OM
PLE
TE
D(C
our
ses,
In-
hous
e, e
tc.)
DA
TE
CO
MP
LET
ED
VE
RIF
ICA
TIO
N A
TTA
CH
ED
(Cer
tific
ates
, tra
nscr
ipts
,E
mp
loye
r C
onf
irm
atio
n)
Yes
❍N
o ❍
33Bloc
k A
– Pr
e/Po
st O
pera
tions
Benc
hmar
k Cu
rric
ulum
Obje
ctiv
e:To
fam
iliar
ize
the
stud
ent w
ith a
typi
cal v
ehic
le,
and
intro
duce
Ope
rato
r res
pons
ibili
ties
rega
rdin
gve
hicl
e co
nditi
on, m
aint
enan
ce, a
nd o
pera
tions
adm
inis
tratio
n.
Scop
e:1)
Vehi
cle
Safe
for S
ervi
ce In
spec
tion:
Stud
ent d
eter
min
es v
ehic
le is
ope
rabl
e an
dfu
lly fu
nctio
nal.
Cov
ers
know
ledg
e,as
sess
men
t, an
d m
onito
ring
of o
vera
ll ve
hicl
eco
nditi
on, i
nstru
men
tatio
n an
d co
ntro
ls, a
llop
erat
ing
syst
ems,
flui
ds, c
omm
unic
atio
ns,
safe
ty a
nd e
mer
genc
y eq
uipm
ent,
fare
med
iaeq
uipm
ent(i
f app
licab
le),
veh
icle
hous
ekee
ping
, and
ess
entia
l on
boar
dsu
pplie
s.
2)Ad
min
istra
tion:
Mod
ule
intro
duce
s us
e of
dam
age/
defic
ienc
y re
ports
, wor
k or
ders
, log
s,sc
hedu
les,
rout
ing,
fare
med
ia (i
f app
licab
le),
code
s an
d tri
p re
ports
, and
role
of d
ispa
tche
r3)
Legi
slat
ion
and
polic
ies/
proc
edur
es:
Refe
renc
es th
ose
com
mon
to th
e In
dust
ry
NO
S B
LOC
KS
& B
EN
CH
MA
RK
CU
RR
ICU
LUM
(Co
re B
lock
s A
-E +
one
of
F-J)
BU
S O
PE
RAT
OR
TR
AIN
ING
HIS
TO
RY
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
TR
AIN
ING
PR
OV
IDE
RT
RA
ININ
G C
OM
PLE
TE
D(C
our
ses,
In-
hous
e, e
tc.)
DA
TE
CO
MP
LET
ED
VE
RIF
ICA
TIO
N A
TTA
CH
ED
(Cer
tific
ates
, tra
nscr
ipts
,E
mp
loye
r C
onf
irm
atio
n)
Yes
❍N
o ❍
34Bloc
k B
– Ve
hicl
e Op
erat
ions
Benc
hmar
k Cu
rric
ulum
Obje
ctiv
e:To
exp
and
prac
tical
stu
dent
kno
wle
dge
byco
rrel
atin
g ac
adem
ic m
ater
ial w
ith d
rivin
g in
stru
ctio
n in
a tr
aini
ng v
ehic
le.
Scop
e:1)
Driv
er fi
tnes
s an
d im
age.
2)Dr
ivin
g Sk
ills.
Saf
e an
d de
fens
ive
driv
ing
tech
niqu
es. H
azar
d re
cogn
ition
and
corr
ectiv
es. O
pera
ting
syst
ems
mon
itorin
g an
dtro
uble
sho
otin
g. S
ched
ule
conf
orm
ity.
Rela
ted
pass
enge
r com
mun
icat
ions
.3)
Pass
enge
r Saf
ety.
Acc
essi
bilit
y an
d sa
fety
feat
ures
. Pas
seng
er m
anag
emen
t. Sa
febo
ardi
ng/e
xitin
g. S
peci
al N
eeds
Pas
seng
erre
cogn
ition
, ser
vice
and
sec
urity
. Pa
ssen
ger
and
inte
rior m
onito
ring.
4)Lu
ggag
e &
Fre
ight
. Saf
e se
cure
han
dlin
gin
clud
ing
dang
erou
s/ha
zard
ous
good
s.5)
Refe
renc
es re
late
d Le
gisl
atio
n an
d co
mm
only
appl
icab
le p
olic
ies/
proc
edur
es.
NO
S B
LOC
KS
& B
EN
CH
MA
RK
CU
RR
ICU
LUM
(Co
re B
lock
s A
-E +
one
of
F-J)
BU
S O
PE
RAT
OR
TR
AIN
ING
HIS
TO
RY
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
TR
AIN
ING
PR
OV
IDE
RT
RA
ININ
G C
OM
PLE
TE
D(C
our
ses,
In-
hous
e, e
tc.)
DA
TE
CO
MP
LET
ED
VE
RIF
ICA
TIO
N A
TTA
CH
ED
(Cer
tific
ates
, tra
nscr
ipts
,E
mp
loye
r C
onf
irm
atio
n)
Yes
❍N
o ❍
35Bloc
k C
– Cu
stom
er R
elat
ions
Benc
hmar
k Cu
rric
ulum
Obje
ctiv
e:To
teac
h th
e st
uden
t how
imag
e, s
elf c
onfid
ence
,kn
owle
dge,
sen
sitiv
ity, a
nd d
iplo
mac
y ca
n be
expe
cted
to p
rodu
ce s
uper
ior c
usto
mer
satis
fact
ion
and
diffu
se m
ost d
iffic
ult s
ituat
ions
.
Scop
e:
1)Im
age
coun
selin
g.2)
Expe
cted
ser
vice
s kn
owle
dge.
3)Pr
ovid
ing
serv
ice
to s
peci
al p
asse
nger
s.4)
Peop
le s
kills
. Spe
cial
requ
est a
nd c
ompl
aint
hand
ling.
Pro
blem
sol
ving
. Con
flict
reso
lutio
n.Po
tent
ial i
ncid
ent r
ecog
nitio
n an
d co
ntro
l.Ru
les/
regu
latio
ns e
nfor
cem
ent.
Polic
y, le
gal
and
third
-par
ty a
ssis
tanc
e op
tions
.5)
Rela
ted
Legi
slat
ion
and
com
mon
polic
ies/
proc
edur
es.
NO
S B
LOC
KS
& B
EN
CH
MA
RK
CU
RR
ICU
LUM
(Co
re B
lock
s A
-E +
one
of
F-J)
BU
S O
PE
RAT
OR
TR
AIN
ING
HIS
TO
RY
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
TR
AIN
ING
PR
OV
IDE
RT
RA
ININ
G C
OM
PLE
TE
D(C
our
ses,
In-
hous
e, e
tc.)
DA
TE
CO
MP
LET
ED
VE
RIF
ICA
TIO
N A
TTA
CH
ED
(Cer
tific
ates
, tra
nscr
ipts
,E
mp
loye
r C
onf
irm
atio
n)
Yes
❍N
o ❍
36Bloc
k D-
Adm
inis
tratio
n
Benc
hmar
k Cu
rric
ulum
Obje
ctiv
e:To
inst
ruct
the
stud
ent i
n ba
sic
tech
nica
l,do
cum
enta
tion,
and
inte
rper
sona
l act
iviti
es o
f an
adm
inis
trativ
e na
ture
com
mon
to th
e In
dust
ry.
Scop
e:1)
Tech
nica
l. Ba
sic
com
pute
r ski
lls a
ndra
dio-
com
mun
icat
ions
tech
niqu
es.
2)Re
ports
. Ins
pect
ions
, def
ects
, acc
iden
ts,
emer
genc
ies,
inci
dent
s, e
xpen
ses,
pay
rolls
,tim
e sh
eets
, trip
repo
rts, l
ogs,
way
bills
, and
cros
s-bo
rder
doc
umen
tatio
n.
3)In
terp
erso
nal.
Esta
blis
hmen
t/mai
nten
ance
of
appr
opria
te in
tern
al/e
xter
nal i
nter
face
.Re
fere
nces
rela
ted
soci
al, c
ultu
ral,
Corp
orat
e-no
rm, a
nd L
egis
late
d gu
idel
ines
.
NO
S B
LOC
KS
& B
EN
CH
MA
RK
CU
RR
ICU
LUM
(Co
re B
lock
s A
-E +
one
of
F-J)
BU
S O
PE
RAT
OR
TR
AIN
ING
HIS
TO
RY
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
TR
AIN
ING
PR
OV
IDE
RT
RA
ININ
G C
OM
PLE
TE
D(C
our
ses,
In-
hous
e, e
tc.)
DA
TE
CO
MP
LET
ED
VE
RIF
ICA
TIO
N A
TTA
CH
ED
(Cer
tific
ates
, tra
nscr
ipts
,E
mp
loye
r C
onf
irm
atio
n)
Yes
❍N
o ❍
37Bloc
k E
– Em
erge
ncy
Oper
atio
ns
Benc
hmar
k Cu
rric
ulum
Obje
ctiv
e:To
com
mun
icat
e th
e im
porta
nce
ofkn
owle
dge-
base
d se
lf-co
nfid
ence
and
sel
f-re
lianc
e in
em
erge
ncy
situ
atio
ns a
s th
e ba
sis
for
exer
cisi
ng s
ound
judg
men
t whi
le m
aint
aini
ngca
lm c
ontro
l.
Scop
e:Te
ache
s st
uden
t how
to p
riorit
ize
pass
enge
rsa
fety
and
wel
fare
. Enc
ompa
sses
acc
iden
t,m
edic
al, e
mot
iona
l, fir
e, c
rimin
al, m
echa
nica
l,en
viro
nmen
tal,
and
Publ
ic e
mer
genc
ies;
“Sa
feHa
ven”
con
cept
; “W
atch
” pr
ogra
ms
assi
stan
ce;
safe
veh
icle
eva
cuat
ion;
and
reco
gniti
on o
fw
hen/
how
to a
cces
s pr
ofes
sion
al h
elp.
Rel
ates
cont
ent t
o le
gal r
ight
s an
d re
spon
sibi
litie
s, a
ndre
pres
enta
tive
Indu
stry
pol
icie
s.
NO
S B
LOC
KS
& B
EN
CH
MA
RK
CU
RR
ICU
LUM
(Co
re B
lock
s A
-E +
one
of
F-J)
BU
S O
PE
RAT
OR
TR
AIN
ING
HIS
TO
RY
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
TR
AIN
ING
PR
OV
IDE
RT
RA
ININ
G C
OM
PLE
TE
D(C
our
ses,
In-
hous
e, e
tc.)
DA
TE
CO
MP
LET
ED
VE
RIF
ICA
TIO
N A
TTA
CH
ED
(Cer
tific
ates
, tra
nscr
ipts
,E
mp
loye
r C
onf
irm
atio
n)
Yes
❍N
o ❍
38Bloc
k F
– Ur
ban
Oper
atio
ns
Benc
hmar
k Cu
rric
ulum
•Le
gal r
espo
nsib
ilitie
s of
urb
an b
us o
pera
tors
•Fa
re s
truct
ure,
pol
icy,
Far
e m
edia
•Co
llect
ing
and
hand
ling
mon
ey•
Issu
ing
and
valid
atin
g tra
nsfe
rs•
Boar
ding
and
exi
ting
pass
enge
rs(s
tand
ing/
seat
ing
rule
s, e
mba
rkin
g/de
bark
ing
rule
s, lo
ad li
mits
, ope
ratio
n of
doo
rs, b
oard
ing
safe
ty)
•Ci
ty d
rivin
g (fo
llow
ing
pres
crib
ed ro
ute,
mai
ntai
ning
sch
edul
es, s
topp
ing,
sta
rting
and
mer
ging
)
NO
S B
LOC
KS
& B
EN
CH
MA
RK
CU
RR
ICU
LUM
(Co
re B
lock
s A
-E +
one
of
F-J)
BU
S O
PE
RAT
OR
TR
AIN
ING
HIS
TO
RY
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
TR
AIN
ING
PR
OV
IDE
RT
RA
ININ
G C
OM
PLE
TE
D(C
our
ses,
In-
hous
e, e
tc.)
DA
TE
CO
MP
LET
ED
VE
RIF
ICA
TIO
N A
TTA
CH
ED
(Cer
tific
ates
, tra
nscr
ipts
,E
mp
loye
r C
onf
irm
atio
n)
Yes
❍N
o ❍
39Bloc
k G
– Sc
hool
Bus
Ope
ratio
ns
Benc
hmar
k Cu
rric
ulum
•Le
gal r
espo
nsib
ilitie
s of
sch
ool b
us o
pera
tors
•Pr
ovin
cial
/mun
icip
al T
raffi
c ac
ts p
ertin
ent t
osc
hool
bus
ses
(sig
nalli
ng, w
arni
ng li
ghts
,st
oppi
ng, s
top
arm
s, c
ross
ing
gate
s, ra
ilway
cros
sing
s)•
Stop
ping
pro
cedu
res
(saf
ety,
sig
nalli
ng, d
ange
rzo
ne, s
tude
nt m
anag
emen
t)•
Stop
sec
urity
(tra
ffic
not o
beyi
ng w
arni
ng s
igns
,st
uden
ts c
ross
ing
road
, mon
itorin
g st
uden
ts a
tst
op)
•Bo
ardi
ng s
tude
nts
•St
uden
t sea
ting
polic
y•
Man
agin
g st
uden
t pas
seng
ers
(dis
rupt
ive
beha
vior
, bul
lyin
g, e
tc.)
•Re
latin
g to
stu
dent
s (r
espe
ct, t
rust
, tac
t, et
c.)
•Di
sem
bark
ing
stud
ents
(dan
ger z
one,
traf
ficco
ntro
l)•
Post
trip
che
ck (a
ll st
uden
ts e
xite
d, le
ft st
uden
tpr
oper
ty, e
tc.)
NO
S B
LOC
KS
& B
EN
CH
MA
RK
CU
RR
ICU
LUM
(Co
re B
lock
s A
-E +
one
of
F-J)
BU
S O
PE
RAT
OR
TR
AIN
ING
HIS
TO
RY
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
TR
AIN
ING
PR
OV
IDE
RT
RA
ININ
G C
OM
PLE
TE
D(C
our
ses,
In-
hous
e, e
tc.)
DA
TE
CO
MP
LET
ED
VE
RIF
ICA
TIO
N A
TTA
CH
ED
(Cer
tific
ates
, tra
nscr
ipts
,E
mp
loye
r C
onf
irm
atio
n)
Yes
❍N
o ❍
40Bloc
k H
– In
terc
ity O
pera
tions
Benc
hmar
k Cu
rric
ulum
•Le
gal r
espo
nsib
ilitie
s of
inte
rcity
ope
rato
rs•
Dang
erou
s go
ods
legi
slat
ion
(WHI
MIS
,id
entif
icat
ion
hand
ling)
•Lu
ggag
e an
d fre
ight
(ide
ntifi
catio
n, w
eigh
ts,
liftin
g gu
idel
ines
, far
es a
nd ta
riffs
)•
Boar
ding
inte
rcity
pas
seng
ers
(gre
etin
g,do
cum
enta
tion)
•Pa
ssen
ger o
rient
atio
n (s
afet
y, ro
ute,
sch
edul
e,st
ops,
on-
boar
d am
eniti
es)
•Re
st s
top
proc
edur
es (d
river
resp
onsi
bilit
y,pa
ssen
ger i
nfor
mat
ion,
dep
artu
re ti
mes
,pa
ssen
ger c
ount
)•
En ro
ute
com
mun
icat
ions
(up-
com
ing
stop
s,co
nnec
tion
info
rmat
ion)
•In
vent
ory
cont
rol
•Po
st tr
ip p
roce
dure
s (r
epor
ting,
all
pass
enge
rsex
ited,
lost
pro
perty
, pre
para
tion
for n
ext t
rip)
NO
S B
LOC
KS
& B
EN
CH
MA
RK
CU
RR
ICU
LUM
(Co
re B
lock
s A
-E +
one
of
F-J)
BU
S O
PE
RAT
OR
TR
AIN
ING
HIS
TO
RY
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
TR
AIN
ING
PR
OV
IDE
RT
RA
ININ
G C
OM
PLE
TE
D(C
our
ses,
In-
hous
e, e
tc.)
DA
TE
CO
MP
LET
ED
VE
RIF
ICA
TIO
N A
TTA
CH
ED
(Cer
tific
ates
, tra
nscr
ipts
,E
mp
loye
r C
onf
irm
atio
n)
Yes
❍N
o ❍
41Bloc
k I –
Tou
r And
Cha
rter O
pera
tions
Benc
hmar
k Cu
rric
ulum
•Le
gal r
espo
nsib
ilitie
s of
tour
/cha
rter o
pera
tors
•Bo
ardi
ng T
our/c
harte
r pas
seng
ers
(gre
etin
g,do
cum
enta
tion)
•Pa
ssen
ger o
rient
atio
n (s
afet
y, ro
ute,
sch
edul
e,se
atin
g, s
tops
, on-
boar
d am
eniti
es)
•Ho
spita
lity
(pas
seng
er c
omfo
rt, e
nter
tain
men
t,in
form
atio
n, s
peci
al n
eeds
)•
Man
agin
g to
ur p
asse
nger
s (lo
st p
rope
rty,
com
plai
nts,
mis
sing
pas
seng
ers,
spe
cial
need
s, a
ssis
tanc
e af
ter h
ours
ser
vice
)•
Over
nigh
t pro
cedu
res
(hot
el, l
ugga
ge, m
eals
,bu
s pr
epar
atio
n, s
ecur
ity)
•De
partu
re p
roce
dure
s (p
ick-
ups,
lugg
age)
•To
ur s
ite p
roto
col (
orie
ntat
ion,
dro
p-of
f,se
curit
y, p
asse
nger
que
stio
ns, p
arki
ng, p
ick-
up)
•To
ur G
uide
inte
ract
ion
NO
S B
LOC
KS
& B
EN
CH
MA
RK
CU
RR
ICU
LUM
(Co
re B
lock
s A
-E +
one
of
F-J)
BU
S O
PE
RAT
OR
TR
AIN
ING
HIS
TO
RY
Moto
r Car
rier P
assen
ger C
ounc
il Of
Cana
daCo
nseil
cana
dien d
u tra
nspo
rt de
pass
ager
s
TR
AIN
ING
PR
OV
IDE
RT
RA
ININ
G C
OM
PLE
TE
D(C
our
ses,
In-
hous
e, e
tc.)
DA
TE
CO
MP
LET
ED
VE
RIF
ICA
TIO
N A
TTA
CH
ED
(Cer
tific
ates
, tra
nscr
ipts
,E
mp
loye
r C
onf
irm
atio
n)
Yes
❍N
o ❍
42Bloc
k J
– Ac
cess
ible
Ser
vice
s Op
erat
ions
Benc
hmar
k Cu
rric
ulum
•Le
gal r
espo
nsib
ilitie
s of
acc
essi
ble
serv
ice
oper
atio
ns•
Emer
genc
y Re
spon
se (F
irst A
id, M
edic
al,
Acci
dent
, Em
otio
nal a
ssis
tanc
e)•
Man
agin
g sp
ecia
l nee
ds p
asse
nger
s (a
ssis
ting,
seat
ing,
mon
itorin
g)•
Rout
e pl
anni
ng•
Acce
ssib
le b
us fe
atur
es (r
amps
, lift
s, ti
e-do
wn)
NO
S B
LOC
KS
& B
EN
CH
MA
RK
CU
RR
ICU
LUM
(Co
re B
lock
s A
-E +
one
of
F-J)
� � � � �• • • • • • • • • • • • • • •
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5.0 NOTES
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www.buscouncil.ca43
� � � � �• • • • • • • • • • • • • • •
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M o t o r C a r r i e r P a s s e n g e r C o u n c i l Of Canada
NOTES
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44
