8/6/2019 Police Officer or Law Enforcer or Law Enforcement Officer
CAREER OBJECTIVEAn Information Systems Management position with a company where broad management
skills and computer knowledge can be fully utilized.
SUMMARY OF SKILLS5 years of experience working in technical support services, sales, marketing and account management. Successful in establishing and managing new business development and providing the necessary technical and follow-through support required
to achieve sufficient customer satisfaction. Strengths in securing new business, implementing new products and remaining available to support IT services.
EDUCATIONA.A., Information Systems ManagementKeiser University, Tampa Fl
A.A., Business Studies - 2004Sir Arthur Lewis Community College, Castries St Lucia
RELEVANT EXPERIENCEAssistant Network Manager - 2010 to PresentClear Signal Communications, Tampa Fl
Assist management with designing, installing, configuring, managing, capacity pl
anning, and assist clients with communications network technology issues.* Assist in specialized technical projects, monitoring progress, controlling costs, supervising contractors, and providing status reports.* Help Manage file systems, storage devices, network servers and workstations.* Assists in troubleshooting and resolution of any network problems.
Teller - 2007 to 2009First National Bank, Castries St.Lucia
Maintained proper cash limits, cashed checks, accepted deposits, and issued cashiers checks, money orders, traveler's checks, cash advances, and funds.* Provided high level of customer service for all banking transactions* Researched and resolved account discrepancies.
* Consistently produced results beyond expectations of supervisors.
CSR - 2005 to 2007
Digicel Telecommunications, Castries St. Lucia
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving clients questions and concerns in a timely manner.* Successfully pacified hostile callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customers needs.* Built a rapport with customers and proposed different products and services ba
sed on their account history and company objectives.* Committed to the assistance and support of others while maintaining a cheerfuland helpful attitude.
Junior Technician - 2003 to 2005Cable and Wireless Communications, Castries St.Lucia
Evaluated internet communication problems and breakdowns and figured out the best way to repair them while following communication regulations set by governingbodies.