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POINTS SYSTEM USER GUIDE
Terminal Appointment Booking System
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I. WHAT ARE POINTS?
• Points are units used to pay for business transactions in TABS. (e.g. creating a booking appointment, payment of late fee, etc.)
• Each account is required to have sufficient points balance in order to make bookings in TABS.
• 1 Point = 1 Peso II. HOW DO I ACQUIRE POINTS?
• Acquisition of points can be done through the Points Top-Up process.
Step 1 Top up your points using “Points Top Up” from the Points Menu. Type in the amount you wish to add to your balance. Then click “Top up”.
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Step 2 You will be redirected to Dragonpay to complete your payment. Here you can click on the drop down selection to choose your payment channel.
You can pay using any of the following:
Listofonlinebanks,ATMsandoverthecounters
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Step 3
a. Online Banking Option
• On the Dragonpay screen, select the bank or finance source from the list.
• After selection, enter your bank credentials of the selected bank.
SelectOnlineBank
LogintoOnlineBank
SelectAccountand
PayANONLINEBANKINGACCOUNTISREQUIRED
TOMAKEANONLINEPAYMENT
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• Once logged in, select the account to be debited for the Points Top-up. Click “Pay” to complete payment. User will then be redirected back to TABS.
• Upon successful completion of payment, you will receive a Official Receipt.
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b. Cash Payment Option
• On the Dragonpay screen,
select the bank or counter for cash payment.
• After selection, enter
email address and then click “Send instructions via Email”. Please make sure you type in the correct email address.
SelectOver-the-Counter
EnterEmailaddress
ClickLinkinEmail&Print
PayCASHatthecounter/
ATMValidatePayment
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• User will receive an email from DragonPay which includes:
ü instructions to follow for payment
ü link to click once cash payment is complete
• Confirm payment by clicking the link on the email sent by Dragonpay.
ü Once the payment is complete, TABS will receive the confirmation from Dragonpay electronically.
ü Points will be added to the user account after payment confirmation.
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• For certain payment channels, you will need to validate the payment. To validate, click on the link under Step 2: Validate.
• Points will be added to the user account after Payment confirmation.
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Step 4 To check payment history, you can select “Payment” under Points Menu. You can also search, refresh and print receipts on this page.
III. HOW DO I INCUR POINTS DEBIT?
a. Creating a booking • Points debit happens when you are making a booking at certain
demand zones. Demand zones are classified as: o Free Demand o Medium Demand o High Demand
• Slots classified under medium and high demand zones are
charged at Php 300.00 and Php 1,000.00 respectively. Free demand zone is free of charge.
• For a complete reference on the demand zone configuration, select “Points Window” under the Points Menu. On the page, you will find a chart of all the slots and their corresponding demand zone classification.
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b. Penalties
• You also incur points debit whenever you are charged with penalty fees due to either late arrival or no show. See penalty fees under Implementing Guidelines.
IV. HOW DO I VIEW MY POINTS TRANSACTIONS?
• You can search you points transactions by clicking on “Transactions” under the Points Menu. Once you click, you will see your current balance on top of the screen.
VIEWYOURPOINTSTOMAKESUREYOUHAVESUFFICIENTBALANCE
Sun Mon Tue Wed Thu Fri Sat0100-02000200-03000300-04000400-05000500-0600 FREE P00600-0700 MEDIUM P3000700-0800 HIGH P10000800-09000900-10001000-11001100-12001200-13001300-14001400-15001500-16001600-17001700-18001800-19001900-20002000-21002100-22002200-23002300-24000000-0100
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• Search transactions by selecting parameters such as booking
reference, date and point events.
V. DO I NEED TO MAINTAIN A MINIMUM POINTS BALANCE?
• You are no longer required to maintain a minimum balance in your Points Top Up. You only have to ensure that you have sufficient points to make your transactions. TABS checks if you have enough points to proceed. Once balance is negative, you will receive an error message when making a booking. If received, simply click the link to redirect you to the Top Up page.
KEEPANEYEONHOWYOUARESPENDINGYOURPOINTS
278
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VI. SUPPORT
• Email: [email protected] | [email protected] • Telephone: 245-4101
o loc. 8267, 8268, 8269, 8298 (customer care) o loc. 2480, 2357 (op gates)
• Website: www.mictweb.com
• For payment related issues, contact Dragonpay: o Phone: (02)655-6820 o Email: [email protected] o Dragonpay Support Hours:
§ Monday to Friday - 8:00am to 7:00pm § Saturday to Sunday - 9:00am to 6:00pm
