P˜˚˛˜ L˝˙˜ˆˇˆ˘ S˛ ˇ˛ˆfiles.ctctcdn.com/dea5ed79001/fb8a7b76-2c0f-4dac-9675-2... · 2016-06-29 · • EQ Toolbox: How to Express Empathy ON-DEMAND COURSES 800-944-8503

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COMMUNICATION/PERSONAL DEVELOPMENT• Communicate with Tact and Professionalism (1-day)• Communication Skills for Women • Dealing with Difficult People • Developing Emotional Intelligence • How to Become a Great Communicator • How to Communicate with Tact

and Professionalism (2-day) • How to Manage Conflict and Confrontation • Leadership and Management Skills for Women • Managing Emotions Under Pressure • Professional Communication: What Message

Are You Sending? • The Women’s Conference

COMPUTER: MICROSOFT®, DESIGN, WEB• Advanced Microsoft® Excel® • Discover the Power of Crystal Reports® • How to Use QuickBooks® • Microsoft® Access® Basics • Microsoft® Excel® 2007/2010 Basics • Microsoft® Excel® 2007/2010: Beyond the Basics • Microsoft® Excel® 2013 Basics • Microsoft® Excel® 2013: Beyond the Basics • The Adobe® Photoshop® Conference

CUSTOMER SERVICE• How to Deliver Exceptional Customer Service • The Outstanding Receptionist (afternoon) • The Outstanding Receptionist (morning)

FINANCE AND ACCOUNTING• Collections Law • Discover the Power of Crystal Reports® • Finance and Accounting for Non-Financial People • How to Manage & Organize Accounts Payable • How to Manage Inventory & Cycle Counts • How to Use QuickBooks® • Payroll Law • Sales & Use Tax Workshop • The Controller’s Workshop • Understanding Cost Accounting • Understanding Financial Statements

FRONT DESK & ADMINISTRATIVE TRAINING• Event Planning — A One-Day Workshop • Front Desk Safety & Security• Management Skills for Secretaries, Administrative

Assistants & Support Staff • The Conference for Administrative Assistants • The Exceptional Assistant® • The Outstanding Receptionist (afternoon) • The Outstanding Receptionist (morning)

GRAMMAR & WRITING SKILLS• Business Writing for Results • Email and Business Writing • Exceptional Business Writing and Goof-Proof

Grammar (2-day) • Mistake-Free Grammar & Proofreading • The Copywriter’s Workshop

HR TRAINING• Cal/OSHA Compliance • Comprehensive Training for HR Managers(2-day) • Employment Law • FMLA Compliance • HIPAA Compliance for Healthcare Professionals • How to Write Clear & Concise Policies

and Procedures • Human Resources for Anyone with Newly Assigned

HR Responsibilities • OSHA Compliance • Payroll Law • The Essentials of HR Law • Training the Trainer • Workers’ Comp

MARKETING• Discover the Power of Crystal Reports®

MEDICAL PROFESSION TRAINING• OSHA Compliance for Healthcare Professionals

MANAGEMENT, SUPERVISION & LEADERSHIP• A Crash Course for the First-Time Manager

or Supervisor • Basic Supervision • Be the Manager Your Employees Want to Follow • Creative Leadership for Managers, Supervisors

and Team Leaders • Criticism & Discipline Skills for Managers

and Supervisors • Facilities Management - A 2-Day

Comprehensive Course

• Finance and Accounting for Non-Financial People • How Managers Become Great Leaders • How to Bargain & Negotiate with Vendors

and Suppliers • How to Be an Assertive Manager or Supervisor • How to Deal with Unacceptable Employee Behavior • Improving Accountability in the Workplace • Leadership and Management Skills for Women • Leadership, Team-Building and Coaching Skills for

Managers and Supervisors • Making the Transition from Staff to Supervisor • Management & Leadership Skills for Managers

and Supervisors (2-Day) • Manager’s Master Course • The Exceptional Team Leader • The Management Conference • The Ultimate Supervisor • Understanding Financial Statements

MICROSOFT EXCEL TRAINING• Advanced Microsoft® Excel® • Microsoft® Excel® 2007/2010 Basics • Microsoft® Excel® 2007/2010: Beyond the Basics • Microsoft® Excel® 2013 Basics • Microsoft® Excel® 2013: Beyond the Basics

MICROSOFT OFFICE TRAINING• Advanced Microsoft® Excel® • Microsoft® Excel® 2007/2010 Basics • Microsoft® Excel® 2007/2010: Beyond the Basics • Microsoft® Excel® 2013 Basics • Microsoft® Excel® 2013: Beyond the Basics

OSHA AND WORKPLACE SAFETY• Cal/OSHA Compliance • OSHA Compliance • OSHA Compliance for Healthcare Professionals

PROJECT MANAGEMENT• Fundamentals of Project Management (2-Day) • Project Management Workshop

TIME MANAGEMENT• Event Planning — A One-Day Workshop • Managing Multiple Priorities, Projects and Deadlines • Strategies for the Overwhelmed

800-944-8503 • www.pryor.com

LIVE SEMINARS

Pryor Learning SolutionsTraining Rewards Library - Live Seminarsdivisions of Pryor Learning Solutions, Inc.

03/2016

Topics are continually added and updated. For your current local schedule visit us at www.pryor.com and enter your zip code. For your continuing education requirements, most of our courses offer CEUs. Additionally, many courses are pre-approved for CPE, PDU and HRCI Recertification credit.

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COMMUNICATION/PERSONAL DEVELOPMENT• 100 Ways to Motivate Others• 20 Reproducible Assessment Instruments for the

New Work Culture• 365 Ways to Live Cheap• 49 Marketing Secrets (that Work) to Grow Sales• 5 Steps to an Employee Training and Engagement Plan• 60 Secrets to Successful Employee Orientation• 675 Ways to Develop Yourself and Your People• 90 Days 90 Ways• A Coach’s Guide to Embracing Leadership Styles• A Coach’s Guide to Feedback• A Customer Complains: Now What?• Active Learning Techniques• Active Listening• Adapting Your Coaching Style• An Introduction to Coaching• An Introduction to Effective Leadership• Analyzing Employee Performance: Can-Do,

Will-Do Actions• Analyzing Employee Performance: Can-Do,

Will-Do Introduction• Analyzing Employee Performance: Can-Do,

Will-Do Questions and Tips• Are You Really Listening?• Are You Really Listening? (Spanish)• Assertive Communication Skills for Managers• Assertive Verbal Skills: Assertive

Communication Techniques• Assertive Verbal Skills: Dealing with Manipulation• Assertive Verbal Skills: Developing Assertiveness• Assertiveness Skills for the Receptionist• Assertiveness without Aggressiveness• Bad Email Habits: What Message Are You Sending?• Becoming a Great Leader: Characteristics• Becoming a Great Leader: Creating Followership• Becoming a Great Leader: Developing Followers• Becoming a Great Leader: Developing Yourself• Becoming a Great Leader: Effective Delegation• Becoming a Great Leader: Empowering Followers• Becoming a Great Leader: Fundamentals• Becoming a Great Leader: Introduction• Building an Effective Leadership Team• Building Great Customer Experiences• Building Influence in the Workplace• Business Attire Basics for Men: Black Tie Attire• Business Attire Basics for Men: Black Tie

Optional Attire• Business Attire Basics for Men: Business

Casual Attire• Business Attire Basics for Men: Business

Formal Attire• Business Attire Basics for Men: Casual Attire• Business Attire Basics for Men: Semi-Formal/

Cocktail Attire• Business Attire Basics for Women: Black Tie Attire• Business Attire Basics for Women: Black Tie

Optional Attire

• Business Attire Basics for Women: Business Casual Attire

• Business Attire Basics for Women: Business Formal Attire

• Business Attire Basics for Women: Casual Attire• Business Attire Basics for Women: Semi-Formal/

Cocktail Attire• Business Meals: Attending a Business Meal• Business Meals: Hosting a Business Meal• Business Meals: Table Manners• Business Travel: Before Leaving• Business Travel: Business Travel• Business Travel: Hotel, Motel, Holiday Inn• Business Travel: International Business Travel• Business Travel: I’ve Got a Plane to Catch• Business Travel: My Bags Are Packed• Business Travel: Safe Travels• Business Travel: Staying Healthy• Business Travel: Technology Security• Business Travel: There’s an App for That• Closing the Sale• Coaching Skills: Beyond Basic Supervision• Coaching Skills: Introduction• Coaching with a Process• Cold Stress• Colorful Connections - Communication Basics (P)• Colorful Connections - Recognizing the Personalities (P)• Colorful Connections - Team Building Basics (P)• Conduct Successful Online Meetings• Conducting an Audit• Conflict Management: Conflict Process• Conflict Management: Maintaining Self-Control• Conflict Management: Special Situations• Conflict Management: Unavoidable Truths• Confronting Workplace Conflict• Control the Chaos and Clear Out the Clutter• Coping with Change: Change Behaviors• Coping with Change: Change for Managers• Coping with Change: Change Model• Coping with Change: Change Phases• Create an Ergonomic Workstation• Creating a Bully-Free Workplace: Employee Edition• Creating a Work Plan• Creating Effective Sales Proposals• Creating Focus During Change• Creating Great Customer Conversations• Creative Ways to Reward and Motivate Employees• Criticism & Discipline Skills for Managers

and Supervisors• Dealing with Anger and Emotions: Quick Tips• Dealing with Difficult Parents• Dealing with Difficult Patients and Their Families• Dealing with Difficult Students• Dealing with Resistance• Defining Moments• Delight Your Customers• Delivering a Powerful Customer Experience• Delivering Knock Your Socks Off Service• Desire2Learn (Brightspace) 10.3 - Instructor Training• Deskercises: Arms and Shoulders• Deskercises: Chest, Neck, and Back

• Deskercises: Legs and Backside, While Sitting• Deskercises: Legs and Backside, While Standing• Deskercises: Simple, Cardio, and Core• DISC Styles: D• DISC Styles: I• DISC Styles: S• DISC Styles: C• DISC: Determine Styles of Others• DISC: Introduction• DISC: Leading D• DISC: Leading I• DISC: Leading S• DISC: Leading C• DISC: Questionnaire• DISC: Selling D• DISC: Selling I• DISC: Selling S• DISC: Selling C• DISC: Understanding DISC Styles• Don’t Press Send• Easy E-Newsletters• Effective and Appropriate Email Use• Effective Delegation Skills• Effective Email & Memo Writing for Paralegals• Effective Negotiation Tactics for Supervisors• Effective Performance Reviews: Handling a Bad

Performance Review• Effective Performance Reviews: Performance

Reviews for Managers• Effective Performance Reviews: Preparing

for Your Review• Effective Performance Reviews: Self-Assessments• Effective Prospecting• Effective Techniques for Dealing with

Difficult Customers• Effective Telephone Communication Skills

for Receptionists• Elite!• Email Marketing Strategies• Email Metrics 101• Emotional Intelligence for Sales Success• Emotional Intelligence: Emotional Intelligence

and DISC• Emotional Intelligence: Developing

Effective Relationships• Emotional Intelligence: Developing Empathy• Emotional Intelligence: Developing Self-Awareness• Emotional Intelligence: Developing Self-Regulation• Emotional Intelligence: Developing Social Motivation• Emotional Intelligence: What is

Emotional Intelligence?• Employee Discipline for Managers and Supervisors• Employee Engagement: Creating an

Engaged Organization• Employee Engagement: Managing for Engagement• Employee Engagement: Measuring

Employee Engagement• Employee Engagement: Ridiculous or Strategic?• EQ Toolbox: Becoming Socially Aware• EQ Toolbox: How to be More Self-Aware• EQ Toolbox: How to Express Empathy

ON-DEMAND COURSES

800-944-8503 • www.pryor.com 03/2016


Pryor Learning SolutionsTraining Rewards Library - On-Demand Coursesdivisions of Pryor Learning Solutions, Inc.

3

• EQ Toolbox: Managing Your Relationships• Ergonomic Risk Factors• Ergonomics for Managers• Ethics and Business Conduct• Ethics and Business Conduct for

Government Contractors• Ethics and Business Conduct for Government

Contractors (Refresher Version)• Ethics and Business Conduct for Managers• Ethics and Code of Conduct• Ethics for Everyone• Ethics For Managers• Feedback That Works• Feedback: MBWA• Field Tested• Fighting the Flu: Call for Backup• Fighting the Flu: Gain the Upper Hand• Fighting the Flu: Getting to Know Your Opponent• Fighting the Flu: The Fight is On!• Fighting the Flu: Throw in the Towel• Finding Opportunities• Finding Unmet Needs• Foundations of Assertive Communication• Fred Pryor on Leadership• Generate and Evaluate• Generations at Work• Get Clients Now!• Get Rid of Time-Off Ted, Attitude Alice and

Slacker Sam• Getting Creative• Getting Past the Gatekeeper• Global Trends in Human Resource Management• Goal Setting in the Workplace• Going from Coworker to Boss• Gorgeous, Sexy, and Rich• Gotchas!• Government Project Management• Great Grammar and Painless Proofreading• Great Layout & Design: Tips, Tricks and the

Latest Trends• Green Cleaning Concepts• Green Purchasing• Grow Regardless• Handbook for Strategic HR• Handling Conflict: An Employees’ Guide• Handling Objections• Handling References• Handling Tough Customers• Harmonizing Work, Family and Personal Life• Healthy Communication: Everyone’s OK• Healthy Communication: Games Workers Play• Healthy Communication: Hired to Win• Healthy Communication: How We Recognize

Each Other• Healthy Communication: PAC Analysis• Healthy Communication: Personal Tapes• Healthy Communication: The OK Workers• High Impact Visual Aids• How Do You Know What You Don’t Know?• How to Avoid the Most Common Mistakes New

Managers Make

• How to Bargain Better with Vendors and Suppliers• How to Be a Super Sales Coach• How to Be Assertive - Not Aggressive• How to Deal with Employee Complaints and Concerns• How to Deliver Effective Online Customer Support• How to Develop Your Sales Plan• How to Engage Your Customer• How to Leave Phone Messages that Get Returned• How to Manage Emotions in the Workplace• How to Manage Your Time Effectively• How to Manage, Train and Motivate the Change-

Resistant Employee• How to Overcome Disruptive Workstyle Differences• How to Retain Your Best and Brightest Employees• How to Sit Correctly• How to Study Effectively• How to Work a Room - Part 1• How to Work a Room - Part 2• Identify and Prevent Bullying at Your School• Immersion• Improve Your Memory, Improve Your Productivity• Improving Customer Service: A Rapid Skill

Builder Booklet• Interpersonal Communication• Interpersonal Communication (Spanish)• It’s About Time• It’s About Time (Spanish)• Keep Your Cool: Attitude• Keep Your Cool: Control• Keep Your Cool: Signs• Keep Your Cool: Truths• Keep Your Cool: Venting• Know Your Numbers: Glucose• Laptops and Mobile Device Tips• Lead Development: Elevator Speech

Value Proposition• Leader’s Toolbox: The Change Environment• Leaders Working with Leaders: Building Your Team• Leadership in Government Agencies• Let’s Work It Out• Living Large on Less• Logic: A Roadblock?• Lose the Meeting Blues• Lose the Meeting Blues (Spanish)• Love ‘em or Lose ‘em• Making Learning Stick• Making Them Believe• Manage Diversity and Grow• Manage Yourself in the Midst of Conflict• Managers as Mentors• Managers, Not MBAs• Managing an Age Diverse Workforce• Managing Challenging Clients• Managing Conflict in Special Circumstances• Managing Conflict Step-by-Step• Managing Conflict: A Collaborative Approach• Managing Human Resources for the

Millennial Generation• Managing Knock Your Socks off Service• Managing Money• Managing Negativity

• Managing People in a Downturn• Managing Workplace Bullying• Managing Your Time• Managing Your Waste• Marketing Greatest Hits• Marketing in the 21st Century and Beyond• Marketing Plans• Mastering Your BlackBerry®

• Measuring for Success• Mentoring: The What and the Why• Mistakes Leaders Make: Eight Signs of a

Dysfunctional Organization• Mistakes Leaders Make: Fixing the Dysfunction• Mistakes Leaders Make: Impedership• Mistakes Leaders Make: Six Wrong Ways to Manage• Money for the Cause• Money Secrets of the Rich• Motivation• Motivational Ethics• Negotiation - On the Road to Success• Next Generation Talent Management• No Magic Bullet• Nonverbal Communication: Aligning Nonverbal

Communication with Intentions• Nonverbal Communication: Defining

Nonverbal Communication• Nonverbal Communication: Leveraging Nonverbals

for Success• Nonverbal Communication: Workplace Standards• Nonverbal Communication: Workplace

Standards - Appearance• Office Etiquette• On Selecting, Developing and Managing Talent• Operations Rules• OSHA Compliance and Management Handbook• OSHA in the Real World• Participating in a High Performance Team• Parts of Speech: Indefinite Pronouns• Parts of Speech: Interrogative Pronouns• People People• Performance Excellence: Cost• Performance Excellence: Introduction• Performance Excellence: Requirements• Performance Excellence: Roadblocks• Performance Excellence: Terms• Performance Excellence: Why• Performance Intervention Maps• Personal Brands• Personal Leadership Power• Personal Time Management• Place Branding• Plain Language for Government• Positioned• Power Speaking• Power Speaking (Spanish)• Powerful Listening Skills• Pragmatic Project Management• Presentation Skills: After the Presentation• Presentation Skills: Basic Questions• Presentation Skills: Closing• Presentation Skills: Handling Distractions

ON-DEMAND COURSES (continued)

800-944-8503 • www.pryor.com



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• Presentation Skills: Handling Questions• Presentation Skills: Handouts• Presentation Skills: How to Make a Point• Presentation Skills: Opening• Presentation Skills: Organizing• Presentation Skills: Psyching Up• Presentation Skills: Punching Up Your Presentation• Presentation Skills: Right before the Presentation• Presentation Skills: Using Audio Visuals• Prevent Harassment Claims: Know the Warning Signs• Prevent Harassment Claims: Write and Communicate

Your Policy• Pricing Perspectives• PROACTion: Change, Innovation and Opportunity• ProActive Sales Management• Productive Performance Appraisals• Project Management for Non-Project Managers• Project Management for Small Business• Project Management for Small Projects• Project Management Fundamentals• Project Management, Planning, and Control• Proper Introductions• Punctuation: End Punctuation• Put the Moose on the Table• Put Your Business on Autopilot• Putdown Offenders• Ready for Pretirement• Recognize Eye Strain• Recruiting, Interviewing, Selecting & Orienting

New Employees• Recycling in the Workplace• Reduce Eye Strain• Remembering Names and Faces• Respect - How to Be Liked• Respect - How to Be Respected• Respect - Working with Dislike• Rethinking Brainstorming• Return on Investment (ROI) Basics• Reverse Psychology Marketing• Revolutionize Your Customer Experience• Risk• ROI at Work• S.C.A.M.P.E.R.• Safe Money Millionaire• Safety Committees• Safety Management• Safety Toolbox: Driving Defensively• Safety Toolbox: Driving in Poor Conditions• Safety Toolbox: Prevent Slips, Trips, and Falls• Safety Toolbox: Protect Your Back• Sales Communications: Internal

Sales Communication• Sales Communications: Writing Sales Proposals• Sales Force Design for Strategic Advantage• Sales Forecasting Management• Self-Directed Work Teams in a Government Agency• Selfies Gone Wrong• Sell Without Selling• Selling at a Distance: Gathering Prospect Information• Sense and Respond• Service Failure

• Service is Front Stage• Setting Your Development Goals• Simple Scripts for Problems at Work• Solving the Compensation Puzzle• Speak Up and Be Heard! A Confidence-Boosting

Course for Women• Staffing to Support Business Strategy• Stop Bullying at Work• Straight Talk On Bad Language• Strategic Customer Management• Strategic Marketing Planning for the Small to

Medium-Sized Business• Strategic Staffing• Stress Management - Avoidable Stress• Stress Management - Handling Stress• Stress Management - Managing Stress• Stress Management - Unavoidable Stress• Stress Management - Understanding Stress• Stress Management for Women• Stretching in the Workplace• Structures for Strategy• Studying in Groups• Success for Hire• Success Principles for Leaders• Successful Customer Care in a Week• Successful Marketing• Successful Project Management in a Week• Supercompetent• Supervisor’s Passport to Success• Take Charge of Your Talent• Talent Leadership• Team Building: Defining Roles• Team Building: Effective Team Members• Team Building: Team Development Characteristics• Team Building: Teamwork in Critical Situations• Team Building: Types of Teams• Team Building: What is Team Building?• Telephone Techniques: Greeting• Telephone Techniques: Handling Angry Callers• Telephone Techniques: Hold Please• Telephone Techniques: Phone Etiquette• Telephone Techniques: Taking Calls• Telephone Techniques: Taking Messages• Telework: How to Telecommute Successfully• Territory Development Introduction:

Exceptional Service• Territory Development Introduction: How Customers

Want to Be Sold to• Thank You Notes• The 77 Deadly Sins of Project Management• The Accidental Salesperson• The Age of Productivity• The AMA Handbook of Project Management• The Art of Nonverbal Communication• The Basics of Emotional Intelligence• The Better Money Method• The Brand Glossary• The Code of Ethics and Business Conduct• The Complete Reference Checking Handbook• The Cultural Fit Factor• The Customer Service Survival Kit

• The Daily You• The DNA of Customer Experience• The Dream• The Empress Has No Clothes• The Executive Guide to Integrated

Talent Management• The Facility Manager’s Handbook• The Fine Line of Employee Privacy• The Golden Crossroads• The Great Conversationalist• The Hidden Drivers of Success• The Lean Office• The Mobile Marketing Handbook• The Money Flow• The Network is Your Customer• The New Rules of Green Marketing• The New Rules of Lead Generation• The Performance Engagement Model• The Power to Change• The Principles of Project Management• The Productivity Tip System• The Road to Audacity• The ROI of Green• The Rules of Attraction• The Science of Sleep: How Much Sleep Do You Need• The Science of Sleep: Sleep Hygiene• The Science of Sleep: Sleeping for Shift Work• The Science of Sleep: The Science of Sleep• The Secret to Effective Communication• The Secret to Employee Motivation• The Service Providers• The Small Business Guide to Government Contracts• The Time of Your Life• The Truth About Conflict• The Value of Diversity• The Virtual World of Work• The Why Behind Poor Performance• Think Big, Live Large• Thinking on Purpose for Project Managers• Trouble at Work• Turning Around an Angry Customer• Ultimate Basic Business Skills• Understanding Ergonomic Design• Understanding Hazardous Waste• Understanding Headaches: Surprising

Headache Triggers• Understanding Headaches:

Understanding Headaches• Understanding Power, Influence, and Leadership• Up Your Service!• Uplifting Service• Using Your Executive Coach• Verbal Communications• Warehouse Ergonomics• Water Conservation• Weathering Storms• What Every Leader Needs• What Every Mentor Needs• What Makes a Leader?• When Managers Rebel• When to Study


800-944-8503 • www.pryor.com



5

• Where to Study• Who is your Customer?: I Can’t Find This• Who is your Customer?: I’m Just Looking• Who is your Customer?: I’m on a Mission• Who is your Customer?: I’m With My Kids.

Please Hurry.• Who is your Customer?: I’ve Got a Coupon for That• Who is your Customer?: I’ve Got Time and Money• Work and People• Work Hacks: 5 Hacks for Workplace Sanity• Work Hacks: 5 Hacks to a Clean and

Comfortable Space• Work Hacks: 6 Hacks to Controlling Your Inbox• Work Hacks: 7 Hacks for Office Productivity• Work Hacks: 7 Hacks to Maintain

Work/Home Balance• Work Hacks: Go Green• Working in Adversarial Relationships• Working in Retail: How to Give Exceptional Service• Working in Retail: How to Handle Feedback• Working in Retail: How to Stay Positive

with Customers• Working in Retail: How to Upsell• Working in Retail: Managing Retail Employees• Working Well with Everyone: The Diversity Continuum• Working Well with Everyone: The Mistake

of Stereotyping• Workplace Bullying - California• Workplace Counselling• Write Effective and Appropriate Emails• Write Powerful Copy for the Web and More• Writing Effective Emails• Writing Performance Reviews• You Are What You Eat: Brain Food• You Are What You Eat: Meal Planning• You Are What You Eat: Reading Food Labels• You Are What You Eat: You Are What You Eat• Your Body is Talking: What is it Saying?• Zip! Tips

COMPUTER: MICROSOFT®, DESIGN, WEB• 60 Minutes of Adobe® Acrobat® Secrets• 60 Minutes of Microsoft® Access® Secrets• 60 Minutes of Microsoft® Excel® Secrets• 60 Minutes of Microsoft® Excel® Secrets 2013• 60 Minutes of Microsoft® Outlook® Secrets• 60 Minutes of Microsoft® PowerPoint® Secrets• 60 Minutes of Photoshop® Secrets• Acrobat Pro XI - Accessibility Features Training• Acrobat X Pro Training• Acrobat® Pro 9 - Accessibility Features Training - Mac®

• Acrobat® Pro 9 - Intro PC• Acrobat® Reader• Acrobat® X Pro: Advanced• Acrobat® X Pro: Basic• Acrobat® XI Pro• Adjust Row Height and Column Width in Microsoft®

Excel® 2013• Adobe® Audition® Creative Cloud® - Basics Training• Adobe® Bridge Creative Cloud® 2014 Training• Adobe® Captivate® 8

• Adobe® CS5.5 What’s New PC• Adobe® Media Encoder Creative Cloud®

• Adobe® Muse™ Training• Adobe® Photoshop® CS5 Advanced (Mac®)• Adobe® Photoshop® CS5 Tips and Tricks• Adobe® Premiere® Pro CS6• Adobe® Premiere® Pro CS6 - What’s New• Adobe® Presenter 6• Advanced Microsoft® Excel® Tips for the Power User• Advanced Tips and Techniques for Microsoft®

Word® Users• After Effects® Creative Cloud® - What’s New? Training• After Effects® CS5• After Effects® CS6 What’s New• Angel 8.0 Grading and Reports• Angel 8.0 Instructor• Angel 8.0 Student• Animated Stills Training• Animating a Character in Maya®

• Anime Studio Training• APA (6th Ed.) Research Paper Basics• Aperture® 2• Articulate® Storyline - Basics Training• Audacity® 2.0.3• Audacity® Training• AutoCAD® 2012• AutoCAD® 2013• Avoiding Plagiarism• Bad Email Habits: What Message Are You Sending?• Being an Effective Online Student• Bepress Training• Blackboard 9.1 2014 - Creating a Portfolio• Blackboard 9.1 April 2014 Release - Instructor Training• Blackboard Collaborate Training• Blackboard Learn™ 9.1 - Instructor Training• Blackboard Learn™ 9.1 - Student Training• Blackboard Learn™ 9.1 Instructor - Additional

Features Training• Blackboard Learn™ 9.1 Instructor - Grade

Center Training• Blackboard Learn™ 9.1 Service Pack 10 - Grade

Center Training• Blackboard Learn™ 9.1 Service Pack 10 -

Instructor Training• Blackboard Learn™ 9.1 Service Pack 10 -

Student Training• Blackboard Learn™ 9.1 Service Pack 11 - Grade

Center Training• Blackboard Learn™ 9.1 Service Pack 11 -



Student Training• Blackboard Learn™ 9.1 Service Pack 13 -


Student Training• Blackboard Learn™ 9.1 Service Pack 14 -

Instructor Training• Blackboard Learn™ 9.1 Service Pack 14 - Student Training

• Blackboard Learn™ 9.1 Service Pack 8 - Grade Center Training

• Blackboard Learn™ 9.1 Service Pack 8 - Instructor Training

• Blackboard Learn™ 9.1 Service Pack 8 - Student Training

• Blackboard Learn™ 9.1 Service Pack 9 - Grade Center Training

• Blackboard Learn™ 9.1 Service Pack 9 - Instructor Training

• Blackboard Learn™ 9.1 Service Pack 9 - Student Training

• Blackboard Learn™ October 2014 - Instructor Training• Blackboard Learning System: Enterprise,

Release 8 Training• Blackboard Learning System: Vista and Campus

Edition Training• Blackboard® 9.1 Service Pack 11• Blogging With WordPress 3.8 Training• Bringing Social Stories to Life• Browsing the Web Using Google Chrome 32 Training• Building Websites with Dreamweaver® CS6• Business Process Modeling with ConceptDraw®

Business Process Diagrams Solution• C++ Primer Training• Camtasia® 7.1• Canvas Instructor - Fundamentals Training• Canvas Instructor - Grading and Assessment Training• Canvas Learning Mastery Gradebook Training• Canvas Student - Fundamentals Training• Captivate® 5.5• Captivate® 6 - What’s New?• Choose a File Format When Saving a Workbook in

Microsoft® Excel® 2013• ClassFlow• Cloud Computing Security• Coding in the Classroom• ColdFusion Basics Training• Comic Life 2• Comic Life Training• Communication Tune Up Training• Completing a FASFA• Computer Literacy Basics (PC)• Computer Literacy Basics Training (Mac®)• Computing Training• ConceptDraw® PRO v9 Video Lessons

(Intermediate Level)• ConceptDraw® PROJECT v6 Video Lessons for

Mac®(Advanced Level)• ConceptDraw® PROJECT v6 Video Lessons for

Mac®(Beginner Level)• ConceptDraw® PROJECT v6 Video Lessons

(Advanced Level)• ConceptDraw® PROJECT v6 Video Lessons

(Beginner Level)• ConceptDraw® PROJECT v6 Video Lessons

(Intermediate Level)• ConceptDraw® PROJECT v6 Video Lessons for

Mac®(Intermediate Level)• Conduct Successful Online Meetings• Connecting with Others Using Google+™


800-944-8503 • www.pryor.com



6

• Create Your Own Style or Format in Microsoft® Excel® 2013

• Creating a Blog with WordPress 4.1• Creating a Gradebook in Excel• Creating Digital Portfolios• Creating, Formatting, Organizing & Editing in

Google Docs™

• Creative Commons Workshop• Customize Your Environment in Microsoft® Excel® 2013• Decision Making• Delicious• Desire2Learn (Brightspace) 10 - Instructor Training• Desire2Learn (Brightspace) 10 - Student Training• Desire2Learn (Brightspace) 10.1 - Instructor Training• Desire2Learn (Brightspace) 10.1 - Student Training• Desire2Learn (Brightspace) 10.3 - Instructor Training• Desire2Learn (Brightspace) 10.3 - Student Training• Desire2Learn (Brightspace) 9.2 Training• Desire2Learn (Brightspace) 9.4 - Student Training• Download ConceptDraw® - Windows®

• Download ConceptDraw® Mac®

• Dragon Naturally Speaking™ 12• Drawing Cartoon Animals• Dreamweaver CS6 - What’s New? Training (Mac®)• Dreamweaver CS6 - What’s New? Training (PC)• Dreamweaver® CS5 - Advanced PC• Dreamweaver® CS5 - Advanced Training - Mac®

• Dreamweaver® CS5 - Intro PC• Dreamweaver® CS5 - Intro Training - Mac®

• Dreamweaver® CS5: Advanced• Dreamweaver® CS5: Basic• Dreamweaver® CS6 - Building A Simple Web

Site Training• Dreamweaver® CS6 - Creating a Web App• Dreamweaver® CS6 - Intro PC• Dreamweaver® CS6 - Intro Training (Mac®)• Dreamweaver® CS6: Advanced• Dreamweaver® CS6: Basic• DriverHive• Dropbox Training• Drupal® Gardens 7.2 Basic• Edmodo Training• Effective Listening Training• Effective Meetings• Effective Network Security• Effective Presentation Design• Electronic Record Keeping for HR Professionals• EndNote X7 Training• eReaders: Getting to Know Your Device (iPad®)• European Computer Driving Licence®

• Evernote Training• Explore and Experience Microsoft® Office 2010• Facebook® for Educators• Facebook® For Students• FileMaker® Pro 12• Final Cut Pro® 6 - Basics Training• Final Cut Pro® X• Fireworks® CS5 - PC• Fireworks® CS5 Training - Mac®

• Fireworks® CS6 - Intro Mac®

• Fireworks® CS6 - Intro Training - PC

• Fireworks® CS6 - What’s New PC• Fireworks® CS6 - What’s New Training (Mac®)• Flash® Creative Cloud®- What’s New?• Flash® CS5 - Advanced Mac®

• Flash® CS5 - Advanced PC• Flash® CS5 - Intro Mac®

• Flash® CS5 - Intro PC• Flash® CS5: Advanced• Flash® CS5: Basic• Flash® CS6 - ActionScripting a Scene• Flash® CS6 - Creating Animations• Flash® CS6 - Developing a Mobile App Training• Flash® CS6 - Intro Mac®

• Flash® CS6 - Intro PC• Flash® CS6: Advanced• Flash® CS6: Basic• Flickr• Freeze and Unfreeze Columns and Rows in

Microsoft® Excel® 2013• GarageBand® ‘08 Training• GarageBand® ‘09 Training• GarageBand® 10 (Mavericks) Training• GarageBand® ‘11 Training• Getting Started with Google Docs™

• GIMP 2.6 Training• GIMP 2.8 Training• Global Vehicular Network• Globally Connected Through Video Streaming• Glogster Training• Gmail™• Go Anywhere with Virtual Reality• Goal-Setting• Google Calendar™ Training• Google Chrome™ 23• Google Classroom Training• Google Custom Search™ Workshop• Google Docs™- Creating & Organizing Training• Google Docs™- Document Sharing &

Collaborating Training• Google Drawing Training• Google Drive™ Introduction• Google Earth™ 5• Google Earth™ 7 Training• Google Hangouts• Google Maps™

• Google Mobile™ Apps Training• Google Moderator™ Training• Google Scholar™

• Google Sheets™- Basics Training• Google Sheets™- Chart & Formula Training• Google Sheets™- Collaborating, Sharing &

Publishing Training• Google Sheets™- Editing & Formatting Training• Google Sites™

• Google SketchUp™

• Google SketchUp™ 7• Google Slides - Sharing & Publishing Training• GoTo Meeting• Great Layout & Design: Tips, Tricks and the

Latest Trends

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Exempt Status Classification of Workers

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• Credit Unions• Cross Selling• CSFB’s Credit Risk• Currency Futures• Currency Options• Currency Risk Sharing Agreement• Currency Swaps• Customer Identification Program• Customer Relationship Management• Customer Service: Cutting Expenses• Data Maintenance and Testing• Data Maintenance Framework• Data Maintenance Framework Retail• Dealing With Weak Banks• Debt Information for Teens• Decimals: Adding and Subtracting Decimals• Decimals: Dividing Decimals• Decimals: Introduction to Decimals• Decimals: Multiplying Decimals• Decimals: Rounding Decimals• Decimals: Scientific Notation• Decimals: Significant Digits• Demand and Supply in Factor Markets• Demand Deposits• Deposit Accounts• Depreciation Accounting• Derivative Instruments• Description of Advanced VaR models• Determination of Exchange Rates• Developing Objectives and Identifying Risks• Documentation• Dollars and Sense• Draft and Direct Collections• Duration• Duration I - Asset Liability Management• Duration II - Asset Liability Management• Duration III - Asset Liability Management• Duration IV• Earnings Ability• E-banking• ECOA Reg - B• Economic Exposure• Effective Inventory Management• Efficiency and Equity• Elasticity• Electronic Banking• Electronic Transfer of Funds• Elements of an AMA Framework• Elements of Financial Statement• Email Metrics 101• Emerging Market Risk• Emerging Markets• Energy Markets• Enhanced Financial Disclosures• Enterprise - Wide Risk Management (ERM)• Equity Options• Equity Risk• Equity Structured Products• Equity Swaps• Equity Valuation Models - I• Equity Valuation Models - II

• Escrow Accounts• Estate Planning - An Overview• Estate Planning - Wills• Estimating Potential Losses - Data• Estimating Potential Losses - Loss Distributions• Estimation of Working Capital Requirements• Estimation: Computing Estimation• Estimation: Visual Estimation• Estimation: What, When and Why to Use• European Option Pricing• Evaluation of Performance of Mutual Funds• Exotic Options• Expenses - Controllable and Uncontrollable Expenses• Expenses - Direct and Indirect Expenses• Expenses - Expense Classification• Expenses - Variable and Fixed Costs• Export Letters of Credit• External Ratings• Fair Credit Reporting Act• Fair Debt Collection Practices Act• Fair Housing Act• FDIC• Fee Based Banking Services• Final Statements of Accounts of Banks• Finalization of Accounts• Financial Analysis for Lending• Financial Independence For Women• Financial Privacy - Exam Procedures• Financial Privacy - Exceptions and Reuse of Information• Financial Privacy - Section 501(b) of the GLB Act• Financial Privacy - Security Guidelines• Financial Privacy Regulation• Financial Products for Investors• Financial Products for Savers• Financial Ratios - Cost of Goods Sold• Financial Ratios - Margin• Financial Ratios - Net Investment Ratios• Financial Ratios - Revenue Ratios• Financial Reporting Standards• Financial Statement Analysis - 1• Financial Statement Analysis - 2• Financial Statements - A Preview• Financially Speaking - 3 Financial Statements• Financially Speaking - Basic Breakeven Analysis• Financially Speaking - Depreciation Explained• Financially Speaking - Financial Reporting Principles• Financially Speaking - The Accounting Cycle• Financially Speaking - The Fundamentals of

Cost Behavior• Financing Working Capital I• Financing Working Capital II• Fiscal Policy• Fixed Income Markets Overview• Floor Plan Lending• Flotation - Introduction• Flotation - Methods• Flotation - Special Mention• Foreign Exchange Risk• Formulas: Basic Number Properties• Formulas: Basic Operations• Formulas: Order of Operations

• Forward Market• Forward Rate Agreements• Forward Rate Agreements - Funds Transfer Pricing• Forward Rate Agreements - Futures and Forwards• Fractions: Adding and Subtracting Fractions• Fractions: Least Common Denominator• Fractions: Multiplying and Dividing Fractions• Fractions: Positive, Negative and Equivalent Fractions• Fractions: Proper Fractions, Improper Fractions,

Mixed Numbers• Fractions: Simplifying Fractions• Front Office Controls• Fundamentals of Financial Statements• Fundamentals of International Trade and Banking• Funds Transfer Pricing - Practices• Future Flow Receivables Securitization• Futures Contracts and Hedging• Futures Fundamentals• FX Trading Controls• General Insurance - Individuals• Geometry: Area of a Circle• Geometry: Area of a Square or Rectangle• Geometry: Area of a Triangle• Geometry: Circumference• Geometry: Geometric Shapes• Geometry: Lines and Angles• Geometry: Perimeter• Geometry: Volume of a Box• Geometry: Volume of a Cylinder• Geometry: Volume of a Pyramid• Gibson Greetings• Gift and Gift Tax• Global Bonds I• Global Bonds II• Global Equity Markets• Goals and Investment Objectives• Gold Start• Gorgeous, Sexy, and Rich• Governance, Risk and Compliance - Demystified• Graphs: Bar Graph• Graphs: Circle Graphs• Graphs: Control Chart• Graphs: Line Graphs and Trend Analysis• Graphs: Pareto Chart• Graphs: XY Grid• GRC - Case Study• Group Insurance• Growing Relevance of ALM• Handling Consumer Complaints• Health, Long-term Care and Disability Insurance• Healthcare Receivable Securitization• High Yield Bonds• Highly Leveraged Institutions• Home Equity Loans• Home Mortgage Disclosure Act• How Letters of Credit Work• How to Read and Understand Financial Statements• How to Read, Interpret and Troubleshoot Contracts• How to Understand and Administer a Budget• HPA• HRM in Bank Branches


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13

• Identity Theft: Red Flags Rule• IIF Report-Reforms in Financial Services Industry• Import Letters of Credit• Indian Financial System - An Overview• Inflation• Instruments of Money Markets• Insurance - Linked Securitization• Insurance Risk Securitization - I• Insurance Risk Securitization - II• Interest Rate Futures - Corporate Treasury Management• Interest Rate Futures - Hull• Interest Rate Gap Analysis - I• Interest Rate Gap Analysis - II• Interest Rate Gap I• Interest Rate Gap II• Interest Rate Options• Interest Rate Risk• Interest Rate Swap Variants• Interest Rate Swaps• Interest Rates• Interest Rates, Zero Curves and Duration• Internal Audit in Banks• Internal Control System• Internal Controls in Banks• Internal Rating Systems• Internal Ratings Based Approach• International Framework for Liquidity Risk• International Initiatives• International Payment Terms• International Standards Convergence• Introduction to Accounting• Introduction to Banking• Introduction to Bookkeeping and Accounting• Introduction to Financial Planning• Introduction to Financial Statement Analysis• Introduction to Financial Statements - Balance

Sheet: Assets• Introduction to Financial Statements - Balance

Sheet: Liabilities• Introduction to Financial Statements - Balance Sheet:

Overview of a Balance Sheet• Introduction to Financial Statements - Balance Sheet:

Working Capital• Introduction to Financial Statements - Financial

Statement Analysis• Introduction to Financial Statements -

Income Statement• Introduction to Financial Statements - Income

Statement: Expenses• Introduction to Financial Statements - Income

Statement: Sales• Introduction to Financial Statements - Introduction to

Financial Statements• Introduction to Financial Statements - What is an

Annual Report?• Introduction to Marketing• Introduction to Operational Risk• Inventory Accounting• Investor Applications• IRB Approach - Minimum Requirements• IRB Approach - Overview

• IRB Approach - Rules for Exposures• IRB Systems for Corporate Credit - Overview• IRB-Retail - Introduction• IRS 1099: 2014 Update• IRS 1099: 2015 Update• Journey to Lean• JP Morgan’s CreditMetrics• Key Account Selling Worksheet• Key Principles• Key Risk Indicators• KMV Portfolio Manager• Leases and Off-Balance-Sheet Debt• Legal Aspects• Legal Issues• Legal Risk and Taxation Rules• Lending Against Real Estate• Lending Against Shares• Lending Laws• Letter of Credit and Loan Commitments• Life Insurance• Liquidity Crises - Case Studies• Liquidity Management• Liquidity Measurement Systems 1• Liquidity Measurement Systems 2• Liquidity Measurement Systems 3• Liquidity Risk• Liquidity Risk Measurement and Standards• Liquidity Strategies 1• Liquidity Strategies 2• Loan Accounting and Disclosure• Loan Processing: Compliance• Loan Processing: Taking the Application• Loan Processing: The Decision• Loan Processing: Underwriting• Loan Processing: Verification• Loans and Advances• Long-Lived Assets - The Capitalization Decision• Long-Term Financing• Long-Term Interest Rate Futures - T-bond Futures• Loss Control• Loss Data Collection Methodology• Loss Prediction and Prevention• Loss Reduction and Risk Avoidance• Lufthansa• Make More Money• Management Applications• Management Competence• Management of Bond Fund Portfolio• Management of Cash• Management of Equity Fund Portfolio• Management of Inventory• Management of Receivables• Management of Settlement Risk in Foreign Exchange• Managing Inventory - Managing Inventory• Market Discipline• Market Risk - Capital Overview• Market Risk - Internal Models Approach• Market Risk - Measurement Framework• Market Risk - Models• Market Risk - Standardized Measurement Approach• Marketing of Bank Services

• Markets in Action• Mathematical Foundation• Measurement Framework• Measuring Volatility• Microsoft® Excel® Macros for Finance Professionals• Middle Office Controls• Model Portfolio• Monetary Policy• Money Market Deposits• Money Market Investor Funding Facility (MMIFF)• Money Markets• Money, Banks and the Federal Reserve• Money, Interest, Real GDP and the Price Level• Monitoring and Collecting Accounts Receivable• Monitoring Cycles, Jobs and the Price Level• Monitoring Tools• Monitoring Trade Loans• Monopolistic Competition and Oligopoly• Monopoly• Monte Carlo Simulation• Mortgage Loans• Mortgage-Backed Securitization (Commercial)• Municipal Bonds• Mutual Funds - The Concept• National Flood Insurance Program• Negotiable Instruments and Endorsement• Negotiable Instruments and Related Matters• Non-Financial Analysis• Objectives of ALM• Office of Foreign Assets Control• Operational Risk in Insurance• Operational Risk in Various Banking Sectors• Operational Risk Management• Operational Risk Management - Framework• Operational Risk Management - Primer• Operational Risk Measurement - Approaches• Operational Risk-Introduction and

Corporate Governance• Option Embedded Bonds• Options - American Style• Options - Fundamentals• Options - The Greeks• Options on Futures• Organizing Production• ORM in Practice• Output and Costs• Overview - Asset Securitization• Overview of ALM in Insurance Companies• Overview of Budgeting• Overview of CAMELS• Overview of Credit Derivatives• Overview of Credit Function• Overview of Deposit Function• Overview of Foreign Exchange Market• Overview of Life and Property and Casualty Industry• Overview of Project Valuation• Overview of Risk Management• Overview of Sarbanes-Oxley Act• Overview of Term Loans• Overview of the Dodd-Frank Act• Overview of Working Capital

800-944-8503 • www.pryor.com




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800-944-8503 • www.pryor.com

• Overview to Derivative Products - I• Overview to Derivative Products - II• Overview to Money Markets• P&G• Paralegal Proofing• Paralegals v. Difficult Clients• Percents: Calculating From a Survey• Percents: Discounts and Markup• Percents: Growth and Loss• Percents: Margin• Percents: Percentiles• Perfect Competition• Petty Cash Accounting• Portfolio Management• Portfolio Risk• Practical Tools and Techniques• Practice of Bookkeeping in Banks• Preparation of Budgets• Pre-settlement & Settlement Risk• Pricing Credit Derivative Instruments• Pricing of Futures• Prime Brokerage• Principles and Practice of Lending• Principles for Sound Liquidity Risk Management

and Supervision• Principles of Accounting - Cash vs Accrual• Principles of Accounting - Common Accounting Terms• Principles of Accounting - Fraud• Principles of Accounting - Principles of Accounting• Principles of Insurance• Privacy Acts Regulations Policies• Privacy Laws and Practices• Privacy Notices and Their Content• Probability Distributions and Their Properties• Problem Loans• Product Strategy and Product Delivery• Project Management• Project Valuation - Special Cases• Project Valuation Methods• Prospectus and Annual Reports of Mutual Fund• Public Company Accounting Oversight Board• Qualifying Criteria For Operational Risk• Quality Customer Service: Customer Interactions• Quality Customer Service: Four Basic Elements• Quality Customer Service: Phone Calls• Quantification of IRB Systems - EAD and

Maturity Corporate• Quantification of IRB Systems - EAD and

Maturity Retail• Quantification of IRB Systems - LGD Corporate• Quantification of IRB Systems - LGD Retail• Quantification of IRB Systems - PD• Quantification of IRB Systems - PD Retail• Quantification: Special Cases• QuickBooks®: A 60 Minute Crash Course• QuickBooks®: Payroll• RAROC• Ratings Approach to Asset Securitization• Ratings for IRB Systems• Ratios: Calculating Ratios• Ratios: Solving Proportion Equations

• Reconciliation of Books• Records Retention Guidelines for

Financial Institutions• Reform, Recovery and Enforcement Act of 1989• Reg CC - Expedited Funds Availability Act• Regulation Banking• Regulation BB• Regulation DD• Regulation E• Regulation E: Electronic Check Conversion (ECK)• Regulation E: Electronic Terminal Receipts and

Periodic Statements• Regulation E: Error Resolution Procedures• Regulation E: Issuances of Access Devices• Regulation E: Overviews• Regulation O• Regulation W• Regulations in Insurance Industry• Regulations of Mutual Fund Industry• Regulatory Issues• Regulatory Landscape• Regulatory Treatment of Operational Risk

Under Basel II• Reinsurance• Reinsurance-Asset Liability Management• Repackaged Notes• Repurchase Agreements (Repos)• Research Skills and Strategies for Paralegals• Residential Mortgage Backed Securities -

Basic Structures• Residential Mortgage Backed Securities -

Complex Structures• Residential Mortgage Backed Securities - Prepayments• RESPA• Responsibilities of the Teller• Retail Risk Segmentation Systems for IRB• Retailer Profitability Model (for Retailers): Frequency• Retailer Profitability Model (for Retailers):

Introduction Frontline (Restaurant)• Retailer Profitability Model (for Retailers):

Introduction Frontline (Retail)• Retailer Profitability Model (for Retailers):

Items Per Customer• Retailer Profitability Model (for Retailers):

Price Per Item• Retailer Profitability Model (for Retailers): Reach• Retailer Profitability Model: Part 1• Retailer Profitability Model: Part 2• Retailer Profitability Model: Part 3• Retirement Planning - Social Security• Review of Statistical Concepts• Right to Financial Privacy Act Part 1• Right to Financial Privacy Act Part 2• Risk Adjusted Performance Measurement• Risk Financing• Risk Identification• Risk Management• Risk Management Lessons from the Global

Banking Crisis• Risk Management Principles• Risk Management Principles for E-banking

• Risk Management Systems• Risk Quantification - 1• Risk Quantification - 2• Risk Quantification and Mitigation• Risk Self-Assessment• Risks Involved in Credit Derivatives• Role of Liquidity in ALM• Sarbanes-Oxley - Studies and Reports• Scope of ALM• Scope of Application-Basel II• Second Generation Forward Contracts• Securities for Lending• Sensitivity to Market Risk• Shareholders and Stakeholders• Short-Term Financing• Simplified Standardized Approach• Simulation and Scenario Analysis - I• Simulation and Scenario Analysis - II• Software Applications• Specific Issues• Spot Market• Standardized Approach - Credit Risk• Standardized Measurement Method• Standby Letters of Credit• Stock Index Futures• Strategies for ALM• Stress Testing• Structure and Constituents of Mutual Funds• Structured Notes• Structuring Trade Loans• Sumitomo• Supervision - Asset Securitization• Supervisors and External Auditors• Supervisory Requirements• Supervisory Review Process for Securitization• Supervisory Self-Assessment• Swap Valuation• Swaps• Swaps-Fundamentals• Systems and Software• Tax• Tax Planning• Taxation• Teller Cash Handling• Teller Functions• Temporary Guarantee Program for Money Market

Mutual Funds• Temporary Liquidity Guarantee Program (TLGP)• Term Asset-Backed Securities Loan Facility (TALF)• Term Securities Lending Facility (TSLF)• Terrorist Related Money Laundering• The Accounting Process• The Fundamentals of Cash Flow Forecasting• The Metric System: Conversion Rates• The Metric System: Converting Celsius to Fahrenheit• The Metric System: Prefix Terms and Metric Measures• The Psychographics and Life Cycle of the Investor• Time Deposits• Time Value of Money• Time Value of Money: Future Value of a

Payment Series



15

• Time Value of Money: Future Value of an Amount• Time Value of Money: Interest Rates• Time Value of Money: Microsoft® Excel® Functions• Time Value of Money: Money Value Over Time• Time Value of Money: Number of Periods• Time Value of Money: Present Value of a

Payment Series• Time Value of Money: Present Value of an Amount• Total Return Swaps• Trade Life Cycle• Trading and Derivatives Activities• Trading Liquidity Risk 1• Trading Liquidity Risk 2• Trading Liquidity Risk 3• Trading Liquidity Risk 4• Transaction Exposure• Transfer of Property• Translation Exposure• Treasury Bills• Treasury Inflation Protected Securities (TIPS)• Treasury Management - Scope and Importance• Treasury Management Systems• Treasury Policy• Treasury Securities• Truth in Lending Act and Regulation Z• Types of Budgets• Types of Check Fraud• Types of Customers and Their Accounts• Types of Deposits - Advantages and Disadvantages• UCC Article 9 Update• UCP600: An Overview• UCP600: Part 1• UCP600: Part 2• UCP600: Part 3• UCP600: Part 4• UCP600: Part 5• UCP600: Part 6• Understanding the Balance Sheet• Understanding the Cash Flow Statement• Understanding the Income Statement• Underwriting and Claims• Use and Understand Purchase Agreements• Validation• Value at Risk• Value at Risk I• Value at Risk II• Value at Risk-I• Value at Risk-II• VaR Models• Various Types of Mutual Fund Products• Warrants• What is Money Laundering• White-Collar Crime Penalty Enhancements• Wolfsberg Principles on Correspondent Banking• Working Capital• Yield Curve Analysis

FRONT DESK & ADMIN. TRAINING• 1 to 1: Customer Service Success• 50 Training Activities for Administrative, Secretarial,

and Support Staff• A Customer Complains: Now What?

• Adapting for DISC Styles• An Introduction to HIPAA• Analyzing the Upcoming Negotiation• Assertiveness Skills for the Receptionist• Basics: Introduction to Business Math• Business Writing: Executive Reports & Memos• Cash Flow Management - How to Read Cash

Flow Statements• Conversions: Fraction to Decimal and Percent• Create an Ergonomic Workstation• Dealing with Anger and Emotions: Quick Tips• Decimals: Introduction to Decimals• Delivering a Powerful Customer Experience• Developing the Right Mindset• Disclosing Protected Health Information and HIPAA• Effective and Appropriate Email Use• Effective Delegation Skills• Effective Email & Memo Writing for Paralegals• Effective Techniques for Dealing with

Difficult Customers• Effective Telephone Communication Skills

for Receptionists• Elements of Financial Statement• EQ Toolbox: Becoming Socially Aware• EQ Toolbox: How to be More Self-Aware• EQ Toolbox: How to Express Empathy• EQ Toolbox: Managing Your Relationships• Ergonomic Risk Factors• Estimation: What, When and Why to Use• Ethics in the Workplace• Ethics: An Employee’s Perspective• Evaluate Your Performance• Exotic Options• Failure is Obsolete• Feedback Surveys: Planning• Feedback Surveys: Reporting and Interpreting• Feedback Surveys: Response Formats• Feedback Surveys: Satisfaction Items• Feedback Surveys: Writing Statements• Feedback: Advisory Panels• Feedback: Basics• Feedback: Complaint Tracking• Feedback: Focus Groups• Feedback: Interviews• Feedback: Introduction to Feedback• Feedback: MBWA• Feedback: Mystery Shopper• Feedback: Question of the Week• Feedback: Report Cards and Phone Calls• Feedback: Ways to Get Feedback• Financial Statement Analysis - 1• Financial Statement Analysis - 2• Financial Statements - A Preview• Finding Opportunities• Foundations of Assertive Communication• Fred Pryor on Leadership• Generate and Evaluate• Geometry: Geometric Shapes• Getting Creative• Handling Angry Callers• Handling Complaints in the Medical Profession• Handling Conflict: An Employees’ Guide

• Handling Customer Complaints in Hospitality• Healthy Communication: Everyone’s OK• Healthy Communication: Games Workers Play• Healthy Communication: Hired to Win• Healthy Communication: How We Recognize

Each Other• Healthy Communication: PAC Analysis• Healthy Communication: Personal Tapes• Healthy Communication: The OK Workers• HIPAA: How Did We Get Here?• HIPAA: What Health and Human Services Requires• Hostility, Harassment, and Workplace Headaches• How Do You Know What You Don’t Know?• How to Be Assertive - Not Aggressive• How to Engage Your Customer• How to Manage Emotions in the Workplace• How to Read and Understand Financial Statements• How to Read, Interpret and Troubleshoot Contracts• How to Reduce Missed Medical Appointments• How to Resolve Customer Complaints on the Spot• How to Sell More• How to Sit Correctly• How to Study Effectively• Identifying and Developing Leverage• Immersion• Impact-Based Sales Presentations• Improving Customer Service: A Rapid Skill

Builder Booklet• Improving Sales with the Sales Cycle• Influencing• Introduction to Accounting• Introduction to Banking• Introduction to Bookkeeping and Accounting• Introduction to Financial Statement Analysis• Introduction to Financial Statements -

Balance Sheet: Assets• Introduction to Financial Statements -

Balance Sheet: Liabilities• Introduction to Financial Statements - Balance Sheet:






Statement: Sales• Introduction to Financial Statements - What is an

Annual Report?• Introduction to Key Account Selling• Introduction to Negotiating• Laptops and Mobile Device Tips• Leaders Working with Leaders: Building Your Team• Logic: A Roadblock?• Manage Yourself in the Midst of Conflict• Managing Conflict in Special Circumstances• Managing Conflict Step-by-Step• Managing the Front Desk• Negotiating Styles

800-944-8503 • www.pryor.com




16

ON-DEMAND COURSES (continued)• OSHA TOOLBOX: HAZCOM - Labeling Protocol• OSHA TOOLBOX: HAZCOM - Material Safety

Data Sheet• OSHA Toolbox: HAZCOM - What You Need to Know• OSHA Toolbox: What Matters Regarding

Bloodborne Pathogens• Parts of Speech: Indefinite Pronouns• Parts of Speech: Interrogative Pronouns• Parts of Speech: Irregular Verbs• Percents: Growth and Loss• Powerful Listening Skills• Presentation Skills: How to Make a Point• Preventing Sexual Harassment: An

Employee’s Perspective• Preventing Workplace Violence: An

Employee’s Perspective• Principles of Accounting - Fraud• Professional Telephone Skills• Reaching Agreement• Recognize Eye Strain• Recognizing and Dealing With Tactics• Reduce Eye Strain• Safety and Security Begins at the Front Desk• Safety First: Fire Extinguisher Use• Safety Toolbox: Driving Defensively• Safety Toolbox: Driving in Poor Conditions• Safety Toolbox: Fall Protection• Safety Toolbox: Prevent Slips, Trips, and Falls• Safety Toolbox: Protect Your Back• Safety Toolbox: The Safe Use of Aerial Lifts• Safety Toolbox: The Safe Use of Ladders• Safety Toolbox: Using Lockout Tagout• Safety Toolbox: What You Need to Know About

Emergency Exits• Stretching in the Workplace• Studying in Groups• The Art of Nonverbal Communication• The Basics of Emotional Intelligence• The Minimum Requirements for HIPAA Compliance• The Negotiation Process• The Secret to Effective Communication• The Time of Your Life• The Truth About Conflict• Time Value of Money: Future Value of a

Payment Series• Time Value of Money: Future Value of an Amount• Turning Around an Angry Customer• Understanding Ergonomic Design• Understanding Power, Influence, and Leadership• Understanding the Fair Labor Standards Act: Part 1• Understanding the Fair Labor Standards Act: Part 2• Using Decision Keys (Framing)• Valuing Diversity in the Workplace• When to Study• Where to Study• Write Effective and Appropriate Emails• Your Body is Talking: What is it Saying?

GRAMMAR & WRITING SKILLS• Business Writing and Editing for Professionals• Business Writing: Abbreviations

• Business Writing: Acronyms• Business Writing: Appropriate Language• Business Writing: Executive Reports & Memos• Business Writing: Misused Words• Business Writing: Processes• Business Writing: Proposals• Business Writing: Sentences and Paragraphs• Effective and Appropriate Email Use• Email Marketing Strategies• Great Grammar and Painless Proofreading• How to Make IT Documentation Less Painful• How to Write Comprehensive Policies and Procedures• Leadership in Government Agencies• Parts of Speech: Active/Passive Verbs• Parts of Speech: Adjectives• Parts of Speech: Adverbs• Parts of Speech: Conjunction• Parts of Speech: Indefinite Pronouns• Parts of Speech: Interrogative Pronouns• Parts of Speech: Irregular Verbs• Parts of Speech: Other Nouns• Parts of Speech: Personal Pronouns• Parts of Speech: Plural Nouns• Parts of Speech: Possessive Pronouns• Parts of Speech: Prepositions• Parts of Speech: Reflexive and Reciprocal Pronouns• Parts of Speech: Regular Verbs• Parts of Speech: Relative Pronouns• Plain Language for Government• Prevent Harassment Claims: Know the Warning Signs• Prevent Harassment Claims: Write and Communicate

Your Policy• Punctuation: Apostrophes• Punctuation: Colons and Semicolons• Punctuation: Commas• Punctuation: Common Errors• Punctuation: End Punctuation• Punctuation: Parentheses• Punctuation: Quotation Marks• Sales Communications: Writing Sales Proposals• Web Writing Basics• Write Effective and Appropriate Emails• Write Powerful Copy for the Web and More

HR TRAINING• 20 Reproducible Assessment Instruments for the

New Work Culture• 25 Role Plays for Interview Training• 5 Steps to an Employee Training and

Engagement Plan• 60 Secrets to Successful Employee Orientation• 7 Steps to Better Written Policies and Procedures• 8 Steps to Effective One-on-Ones• 8 Steps to Effective Team Meetings• A Coach’s Guide to Embracing Leadership Styles• A Coach’s Guide to Feedback• A Manager’s Guide to Safety in the Workplace• A Manager’s Overview of the Family Medical

Leave Act• AB 1825 & 2053 Update: Workplace Harassment

Prevention for Managers and Supervisors

• AB 1825: Sexual Harassment Prevention for Managers (Spanish)

• Achieving 100% Compliance of Policies and Procedures• Adapting Your Coaching Style• Age Discrimination in Employment Act• Age Discrimination Law and Cooperation• Americans with Disabilities Act• An Introduction to Coaching• An Introduction to HIPAA• Analyze Human Capital with HR Metrics• Analyzing Employee Performance: Can-Do,

Will-Do Actions• Analyzing Employee Performance: Can-Do,

Will-Do Introduction• Analyzing Employee Performance: Can-Do, Will-Do

Questions and Tips• Anti-Harassment for Everyone• Anti-Harassment for Managers• Anti-Harassment in Court• Anti-Harassment Review• Anti-Harassment: Investigating Complaints• Anti-Harassment: Writing and Communicating Policy• Avoiding Discrimination: Five Keys• Avoiding Wrongful Termination• Background Checks• Background Screening and Investigations• Bad Apples• Behavioral Based Interviewing• Best Practices in Policies and Procedures• Beyond Training and Development• Call Centers and Human Resource Management• Can Pay Be Strategic• Carbon Dioxide for Managers• Career Contentment• Coaching Skills: Captain• Coaching Skills: Contributor• Coaching Skills: Key Player• Coaching Skills: Rookie• Coaching Skills: The Coaching Conversation• Coaching with a Process• Concerned Conversations• Conduct Effective Interviews and Hire

the Right People• Conduct Effective Witness Interviews• Conflict Management: Conflict Process• Conflict Management: Maintaining Self-Control• Conflict Management: Special Situations• Conflict Management: Unavoidable Truths• Confronting Workplace Conflict• Create a Drug-Free Workplace• Creating a Bully-Free Workplace: Employee Edition• Creating a Bully-Free Workplace: Manager Edition• Dealing with Diversity• Developing an Effective Safety Culture• Disability Discrimination and Accommodation

for Managers• Disclosing Protected Health Information and HIPAA• Discrimination: The Protected Classes• Do’s & Don’ts of Records Retention and Destruction• ECOA Reg - B• EEO Regulatory Compliance and Reporting

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17

ON-DEMAND COURSES (continued)• Effective Emergency Management & Disaster Planning• Effective Performance Reviews: Handling a Bad


Reviews for Managers• Effective Performance Reviews: Preparing

for Your Review• Effective Performance Reviews: Self-Assessments• Electronic Record Keeping for HR Professionals• Eliminate the Confusion of FMLA• Elite!• Emergency Exits• Employee Discipline for Managers and Supervisors• Employee Engagement: Creating an


Employee Engagement• Employee Engagement: Ridiculous or Strategic?• Employee Privacy• Employee Recognition• Ergonet: A Personal Assessment• Ergonet: A Training Guide for Healthy Office Work• Ergonomic Risk Factors• Ergonomics for Managers• ESH at Work: Contractor Edition• Establishing a System of Policies and Procedures• Ethics and Business Conduct• Ethics and Business Conduct for


Contractors (Refresher Version)• Ethics and Business Conduct for Managers• Ethics and Code of Conduct• Ethics For Managers• Ethics in the Workplace• Ethics: A Manager’s Perspective• Ethics: An Employee’s Perspective• Fair Credit Reporting Act• Fair Debt Collection Practices Act• Fair Housing Act• Fair Labor Standards Act Part 1• Fair Labor Standards Act Part 2• Family Medical Leave Act• FCPA Anti-Corruption and Bribery• FDIC• Feedback That Works• Field Tested• Five Ways to Avoid a Discrimination Claim• FLSA Rules, Regulations and Classification Standards• FMLA Update 2012: Are You Compliant?• General Insurance - Individuals• Generations at Work• Get Rid of Time-Off Ted, Attitude Alice and

Slacker Sam• Giving Feedback• Global Trends in Human Resource Management• Group Insurance• Handbook for Strategic HR• Handling References• Harassment Retaliation Action Plan• Hazard Communication - Material Safety Data Sheet

• Hazard Communication - Your Right To Know• Hazard Communication Labels• Hazard Communication OSHA Changes• HAZCOM: What’s New with OSHA?• Health, Long-term Care and Disability Insurance• Healthcare Receivable Securitization• HIPAA Hitech Breach Notification• HIPAA Hitech Business Associates Part 1• HIPAA Hitech Business Associates Part 2• HIPAA Hitech Business Associates Part 3• HIPAA Hitech Individual Rights• HIPAA Hitech Introduction• HIPAA Hitech Privacy Notice• HIPAA HITECH Restrictions on PHI• HIPAA Privacy and Security Basics• HIPAA Privacy and Security Basics for Employees in

the Healthcare Sector• HIPAA: Background• HIPAA: Disclosing PHI• HIPAA: HHS Requirements• HIPAA: How Did We Get Here?• HIPAA: Introduction• HIPAA: Minimum Necessary• HIPAA: Patient Rights Notification• HIPAA: Penalties• HIPAA: PHI• HIPAA: Protecting PHI• HIPAA: Risk Analysis and Administrative Safeguards• HIPAA: Security Rule• HIPAA: Summary• HIPAA: What Health and Human Services Requires• Hostility, Harassment, and Workplace Headaches• How to Avoid a Wrongful Termination Claim• How to Avoid Discrimination Claims• How to Clearly Communicate Employee Benefits• How to Deal with Employee Complaints and Concerns• How to Effectively Employ Online Training• How to Handle the Management Problems of a

Technical Specialist• How to Hire the Right People• How to Legally Terminate Employees on Leave• How to Maintain a Drug-Free Workplace• How to Manage, Train and Motivate the Change-

Resistant Employee• How to Motivate Employees• How to Overcome Disruptive Workstyle Differences• How to Retain Your Best and Brightest Employees• How to Succeed as a One Person HR Department• How to Supervise Bad Attitudes & Negative Behaviors• How to Supervise Off-Site Employees• How to Understand and Administer a Budget• How to Write Comprehensive Policies and Procedures• Human Resources in Research and Practice• Human Resources Law Update• I-9 & Immigration Law Compliance• Identity Theft: Red Flags Rule• Incident Command• Intellectual Property• Interviewing Checklist• Introduction to Accident Investigation• Introduction to California Anti-Harassment• Journey to Lean

• Leader’s Toolbox: The Change Environment• Leading HR• Legally Firing• Legally Hiring• Legally Terminate Employees: 10 Critical Things

You Must Know• Let’s Work It Out• Living Large on Less• Maintaining a Drug-Free Workplace:

Employee Edition• Maintaining a Drug-Free Workplace:

Manager’s Edition• Manage Diversity and Grow• Manager’s Guide to Employee

Performance Improvement• Manager’s Guide to the Americans with

Disabilities Act• Manager’s Toolbox: Background Checks• Manager’s Toolbox: Employee Termination Checklist• Manager’s Toolbox: Interviewing Checklist• Manager’s Toolbox: Understanding Employee Privacy• Managing an Age Diverse Workforce• Managing Challenging Clients• Managing for Accountability• Managing Human Resources for the

Millennial Generation• Managing Knock Your Socks off Service• Managing Money• Managing People in a Downturn• Managing the Grapevine• Managing Workplace Bullying• Managing Your Time• Marketing Greatest Hits• Marketing in the 21st Century and Beyond• Marketing Plans• Measuring for Success• Mentoring: The What and the Why• Military FMLA• Mistakes Leaders Make: Eight Signs of a

Dysfunctional Organization• Mistakes Leaders Make: Fixing the Dysfunction• Mistakes Leaders Make: Impedership• Mistakes Leaders Make: Six Wrong Ways to Manage• Money for the Cause• Money Secrets of the Rich• Motivation• Motivational Ethics• New Employee Training for School and

College Districts• New Employee Training for School and

College Districts (Spanish)• New Hire Orientation (ESH at Work)• Next Generation Talent Management• No FEAR Act• No Magic Bullet• On Selecting, Developing and Managing Talent• Operations Rules• OSHA Compliance and Management Handbook• OSHA in the Real World• OSHA TOOLBOX: HAZCOM - Labeling Protocol• OSHA TOOLBOX: HAZCOM - Material Safety

Data Sheet

800-944-8503 • www.pryor.com



18 800-944-8503 • www.pryor.com

ON-DEMAND COURSES (continued)• OSHA Toolbox: HAZCOM - What You Need to Know• OSHA Toolbox: What Matters Regarding

Bloodborne Pathogens• People People• Performance Intervention Maps• Performance Reviews with Less Stress and

Better Results• Personal Brands• Place Branding• Positioned• Powerful Practices for Legally Recruiting and Hiring• Pragmatic Project Management• Pregnancy Discrimination Act• Prevent Harassment Claims: Know the Warning Signs• Prevent Harassment Claims: Write and Communicate

Your Policy• Preventing Age Discrimination for Managers

and Supervisors• Preventing Discrimination and Harassment on Campus• Preventing Employment Discrimination

Campus Edition• Preventing Employment Discrimination Federal

Sector Managers and Supervisors• Preventing Employment Discrimination for Managers

and Supervisors• Preventing Sexual Harassment for Managers• Preventing Sexual Harassment: A

Leader’s Perspective• Preventing Sexual Harassment: An

Employee’s Perspective• Preventing Unlawful Harassment: College and

University Edition• Preventing Unlawful Retaliation in the Workplace• Preventing Unlawful Workplace Harassment

Employee Edition• Preventing Unlawful Workplace Harassment

Manager Edition• Preventing Workplace Harassment for Managers

and Supervisors• Preventing Workplace Harassment: A

Leader’s Perspective• Preventing Workplace Violence• Preventing Workplace Violence: A Leader’s Perspective• Preventing Workplace Violence: An

Employee’s Perspective• Pricing Perspectives• Privacy Laws and Practices• Productive Performance Appraisals• Project Management for Non-Project Managers• Project Management for Small Business• Project Management for Small Projects• Project Management Fundamentals• Project Management, Planning, and Control• Put the Moose on the Table• Put Your Business on Autopilot• Ready for Pretirement• Recognizing the Signs of Substance Abuse in

the Workplace• Recruit and Hire Stellar Customer

Service Representatives• Recruiting 101

• Recruiting Through Social Media• Recruiting, Interviewing, Selecting & Orienting

New Employees• Religious Discrimination and Accommodation for

Managers and Supervisors• Retaliation• Return on Investment (ROI) Basics• Reverse Psychology Marketing• Revolutionize Your Customer Experience• Risk• ROI at Work• Safe Money Millionaire• Safety Committees• Safety First: Fire Extinguisher Use• Safety Management• Safety Toolbox: Fall Protection• Safety Toolbox: The Safe Use of Aerial Lifts• Safety Toolbox: The Safe Use of Ladders• Safety Toolbox: Using Lockout Tagout• Safety Toolbox: What You Need to Know About

Emergency Exits• Sense and Respond• Service Failure• Service is Front Stage• Setting Your Development Goals• Solving the Compensation Puzzle• Staffing to Support Business Strategy• Stop Bullying at Work• Strategic Customer Management• Strategic Marketing Planning for the Small to

Medium-Sized Business• Strategic Staffing• Structures for Strategy• Substance Abuse• Substance Abuse in the Workplace: Drugs

and Detection• Substance Abuse in the Workplace: Signs

and Symptoms• Substance Abuse in the Workplace:

Testing Procedures• Success for Hire• Success Principles for Leaders• Successful Customer Care in a Week• Successful Employee Onboarding• Successful Project Management in a Week• Supercompetent• Supervisor’s Passport to Success• Take Charge of Your Talent• Talent Leadership• Telework: How to Telecommute Successfully• Termination Checklist• The 77 Deadly Sins of Project Management• The Age of Productivity• The AMA Handbook of Project Management• The Better Money Method• The Brand Glossary• The Code of Ethics and Business Conduct• The Complete Reference Checking Handbook• The Cultural Fit Factor• The Customer Service Survival Kit• The Daily You

• The DNA of Customer Experience• The Dream• The Empress Has No Clothes• The Executive Guide to Integrated

Talent Management• The Facility Manager’s Handbook• The Fine Line of Employee Privacy• The Golden Crossroads• The Hidden Drivers of Success• The Impact of Social Media Within Your Organization• The Lean Office• The Minimum Requirements for HIPAA Compliance• The Mobile Marketing Handbook• The Money Flow• The Network is Your Customer• The New Rules of Green Marketing• The New Rules of Lead Generation• The Performance Engagement Model• The Principles of Project Management• The Productivity Tip System• The Road to Audacity• The Rules of Attraction• The Secret to Employee Motivation• The Service Providers• The Small Business Guide to Government Contracts• The Value of Diversity• The Virtual World of Work• The Why Behind Poor Performance• Think Big, Live Large• Thinking on Purpose for Project Managers• Trouble at Work• Ultimate Basic Business Skills• Understanding Employment Discrimination

for Employees• Understanding Harassment - California• Understanding Harassment - Introduction to

Understanding Harassment• Understanding Harassment - Keeping Your

Workplace Free of Harassment• Understanding Harassment - Levels of

Sexual Harassment• Understanding Harassment - Office Instigators• Understanding Harassment -

Understanding Offenders• Understanding Harassment - Understanding Targets• Understanding Harassment - Warning Signs• Understanding Sexual Harassment• Understanding the Fair Labor Standards Act: Part 1• Understanding the Fair Labor Standards Act: Part 2• Understanding the Family Medical Leave Act

for Managers• Understanding Unlawful Workplace Harassment• Unlawful Harassment for Colleges: Employee Version• Up Your Service!• Uplifting Service• Using Your Executive Coach• Valuing Diversity• Valuing Diversity for Managers• Valuing Diversity in the Workplace• Warehouse Ergonomics• Weathering Storms



19800-944-8503 • www.pryor.com

ON-DEMAND COURSES (continued)• What Every Leader Needs• What Every Mentor Needs• What Makes a Leader?• When Managers Rebel• Work and People• Working in Adversarial Relationships• Working Well with Everyone: Diversity = Greatness• Working Well with Everyone: The Power of Inclusion• Working Well with Everyone: What is Diversity?• Workplace Bullying• Workplace Counselling• Workplace Harassment Prevention for Employees• Workplace Violence• Writing Performance Reviews• You Get What You Manage: The Pygmalion Effect• Zip! Tips

IT TRAINING• 100-101 Interconnecting Cisco® Networking Devices

Part 1 - ICND1 v2• 100-101 Interconnecting Cisco® Networking Devices

Part 1 - ICND1 v2 (Practice Exam)• 200-101 Interconnecting Cisco® Networking Devices

Part 2 - ICND2 v2• 200-101 Interconnecting Cisco® Networking Devices

Part 2 - ICND2 v2 (Practice Exam)• 640-461 ICOMM v8.0-Introducing Cisco® Voice and

Unified Communications Administration• 640-554 Implementing Cisco® IOS Network

Security - IINS• 640-554 Implementing Cisco® IOS Network Security -

IINS (Practice Exam)• 640-816 Cisco® ICND2 CCNA Interconnecting Cisco®

Networking Devices Part 2• 640-816 Cisco® ICND2 CCNA Interconnecting Cisco®

Networking Devices Part 2 (Practice Exam)• 640-822 Cisco® ICND1 CCENT Interconnecting

Cisco® Networking Devices Part 1• 640-822 Cisco® ICND1 CCENT Interconnecting

Cisco® Networking Devices Part 1 (Practice Exam)• 642-813 Implementing Cisco® IP Switched Networks• 642-813 Implementing Cisco® IP Switched Networks

(Practice Exam)• 642-832 Troubleshooting and Maintaining Cisco®

IP Networks• 642-832 Troubleshooting and Maintaining Cisco® IP

Networks (Practice Exam)• 642-902 Implementing Cisco® IP Routing• 642-902 Implementing Cisco® IP Routing

(Practice Exam)• Certified Wireless Network Administrator (CWNA)• Certified Wireless Network Administrator (CWNA)

(Practice Exam)• CISSP: Certified Information Systems

Security Professional• CISSP: Certified Information Systems Security

Professional (Practice Exam)• Cloud Computing Security• CompTIA A+® 220-801• CompTIA A+® 220-801 (Practice Exam)• CompTIA A+® 220-802

• CompTIA A+® 220-802 (Practice Exam)• CompTIA CDIA+® 5th Edition 225-030• CompTIA CDIA+® 5th Edition 225-030

(Practice Exam)• CompTIA Linux+® LX0-101 & LX0-102• CompTIA Linux+® LX0-101 & LX0-102

(Practice Exam)• CompTIA Network+® N10-005• CompTIA Network+® N10-005 (Practice Exam)• CompTIA Project+® PK0-003• CompTIA Project+® PK0-003 (Practice Exam)• CompTIA Security+® SY0-301• CompTIA Security+® SY0-301 (Practice Exam)• CompTIA Security+® SY0-401• CompTIA Security+® SY0-401 Part 1 (Practice Exam)• CompTIA Security+® SY0-401 Part 2 (Practice Exam)• CompTIA Server+® 2009• CompTIA Server+® 2009 (Practice Exam)• CompTIA Strata® FC0-U41• CompTIA Strata® FC0-U41 (Practice Exam)• Crystal Reports® XI• Effective Network Security• European Computer Driving Licence®

• How to Handle the Management Problems of a Technical Specialist

• How to Make IT Documentation Less Painful• Infor: Create Accounts in CRM• Infor: Create Subsets• Infor: Create Views• Infor: Creating Activities in CRM• Infor: Creating CRM Contacts• Infor: The Basics• Information Technology Infrastructure Library

(ITIL 2011)• Information Technology Infrastructure Library (ITIL

2011)(Practice Exam)• ISACA Certified Information Systems Auditor - CISA• IT Help Desk Management• Microsoft® 70-236 TS: Configuring Exchange

Server 2007• Microsoft® 70-236 TS: Configuring Exchange Server

2007 (Practice Exam)• Microsoft® 70-237 PRO: Designing Messaging

Solutions with Exchange Server 2007• Microsoft® 70-237 PRO: Designing Messaging

Solutions with Exchange Server 2007 (Practice Exam)• Microsoft® 70-238 PRO: Deploying Messaging

Solutions with Exchange Server 2007• Microsoft® 70-238 PRO: Deploying Messaging

Solutions with Exchange Server 2007 (Practice Exam)

• Microsoft® 70-243: Administering and Deploying System Center 2012 Configuration Manager

• Microsoft® 70-246: Monitoring and Operating a Private Cloud with System Center 2012

• Microsoft® 70-247: Configuring and Deploying a Private Cloud with System Center 2012

• Microsoft® 70-247: Configuring and Deploying a Private Cloud with System Center 2012 (Practice Exam)

• Microsoft® 70-331: Core Solutions of SharePoint® Server 2013

• Microsoft® 70-332: Advanced Solutions of SharePoint® Server 2013

• Microsoft® 70-336: Core Solutions of Microsoft Lync® Server 2013

• Microsoft® 70-341: Core Solutions of Exchange Server 2013

• Microsoft® 70-342: Advanced Solutions of Exchange Server 2013

• Microsoft® 70-410: Installing and Configuring Windows Server® 2012

• Microsoft® 70-410: Installing and Configuring Windows Server® 2012 (Practice Exam)

• Microsoft® 70-411: Administering Windows Server® 2012

• Microsoft® 70-411: Administering Windows Server® 2012 (Practice Exam)

• Microsoft® 70-412: Configuring Advanced Windows Server® 2012 Services

• Microsoft® 70-412: Configuring Advanced Windows Server® 2012 Services (Practice Exam)

• Microsoft® 70-413: Designing and Implementing a Server Infrastructure

• Microsoft® 70-414: Implementing and Advanced Server Infrastructure

• Microsoft® 70-415: Implementing a Desktop Infrastructure

• Microsoft® 70-417: Upgrading Your Skills to MCSA Windows Server® 2012

• Microsoft® 70-432 TS: SQL Server® 2008, Implementation and Maintenance

• Microsoft® 70-432 TS: SQL Server® 2008, Implementation and Maintenance (Practice Exam)

• Microsoft® 70-433 TS: SQL Server® 2008, Database Development

• Microsoft® 70-433 TS: SQL Server® 2008, Database Development (Practice Exam)

• Microsoft® 70-448 TS: SQL Server® 2008, Business Intelligence Development and Maintenance

• Microsoft® 70-448 TS: SQL Server® 2008, Business Intelligence Development and Maintenance (Practice Exam)

• Microsoft® 70-450 PRO: Designing, Optimizing and Maintaining a Database Administration Solution Using SQL Server® 2008

• Microsoft® 70-450 PRO: Designing, Optimizing and Maintaining a Database Administration Solution Using SQL Server® 2008 (Practice Exam)

• Microsoft® 70-451 PRO: Designing Database Solutions and Data Access Using Microsoft® SQL Server® 2008

• Microsoft® 70-451 PRO: Designing Database Solutions and Data Access Using Microsoft® SQL Server® 2008 (Practice Exam)

• Microsoft® 70-452 PRO: Designing a Business Intelligence Infrastructure Using Microsoft® SQL Server® 2008

• Microsoft® 70-452 PRO: Designing a Business Intelligence Infrastructure Using Microsoft® SQL Server® 2008 (Practice Exam)



20 800-944-8503 • www.pryor.com

ON-DEMAND COURSES (continued)• Microsoft® 70-461 Querying SQL Server® 2012• Microsoft® 70-461 Querying SQL Server® 2012

(Practice Exam)• Microsoft® 70-462 Administering SQL Server®

2012 Databases• Microsoft® 70-462 Administering SQL Server® 2012

Databases (Practice Exam)• Microsoft® 70-463 Implementing a Data Warehouse

with SQL Server® 2012• Microsoft® 70-463 Implementing a Data Warehouse

with SQL Server® 2012 (Practice Exam)• Microsoft® 70-464 Developing Microsoft® SQL

Server® 2012 Databases• Microsoft® 70-465 Designing Database Solutions for

Microsoft® SQL Server® 2012• Microsoft® 70-466: Implementing Data Models and

Reports with Microsoft® SQL Server® 2012• Microsoft® 70-466: Implementing Data Models and

Reports with Microsoft® SQL Server® 2012 (Practice Exam)

• Microsoft® 70-467: Designing Business Intelligence Solutions with Microsoft® SQL Server® 2012

• Microsoft® 70-483: Programming in C#.Net• Microsoft® 70-502: .NET Framework 3.5 - Windows®

Presentation Foundation - C#• Microsoft® 70-502: .NET Framework 3.5 - Windows®

Presentation Foundation - C# (Practice Exam)• Microsoft® 70-502: .NET Framework 3.5 - Windows®

Presentation Foundation - VB• Microsoft® 70-502: .NET Framework 3.5 - Windows®

Presentation Foundation - VB (Practice Exam)• Microsoft® 70-503: .NET Framework 3.5 - Windows®

Communication Foundation - C#• Microsoft® 70-503: .NET Framework 3.5 - Windows®

Communication Foundation - C# (Practice Exam)• Microsoft® 70-503: .NET Framework 3.5 - Windows®

Communication Foundation - VB• Microsoft® 70-503: .NET Framework 3.5 - Windows®

Communication Foundation - VB (Practice Exam)• Microsoft® 70-504: .NET Framework 3.5 - Workflow

Foundation - C#• Microsoft® 70-504: .NET Framework 3.5 - Workflow

Foundation - C# (Practice Exam)• Microsoft® 70-504: .NET Framework 3.5 - Workflow

Foundation - VB• Microsoft® 70-504: .NET Framework 3.5 - Workflow

Foundation - VB (Practice Exam)• Microsoft® 70-505: .NET Framework 3.5 - Windows®

Forms Application Development - C#• Microsoft® 70-505: .NET Framework 3.5 - Windows®

Forms Application Development - C# (Practice Exam)• Microsoft® 70-505: .NET Framework 3.5 - Windows®

Forms Application Development - VB• Microsoft® 70-505: .NET Framework 3.5 - Windows®

Forms Application Development - VB (Practice Exam)• Microsoft® 70-511 TS: Windows® Applications

Development with Microsoft .NET Framework 4 - C#• Microsoft® 70-511 TS: Windows® Applications

Development with Microsoft .NET Framework 4 - C# (Practice Exam)

• Microsoft® 70-511 TS: Windows® Applications Development with Microsoft .NET Framework 4 - VB

• Microsoft® 70-511 TS: Windows® Applications Development with Microsoft .NET Framework 4 - VB (Practice Exam)

• Microsoft® 70-513 TS: Windows® Communication Foundation Development with Microsoft .NET Framework 4 - C#

• Microsoft® 70-513 TS: Windows® Communication Foundation Development with Microsoft .NET Framework 4 - C# (Practice Exam)

• Microsoft® 70-513 TS: Windows® Communication Foundation Development with Microsoft .NET Framework 4 - VB

• Microsoft® 70-513 TS: Windows® Communication Foundation Development with Microsoft .NET Framework 4 - VB (Practice Exam)

• Microsoft® 70-515 TS: Web Application Development with Microsoft .NET Framework 4 - C#

• Microsoft® 70-515 TS: Web Application Development with Microsoft .NET Framework 4 - C# (Practice Exam)

• Microsoft® 70-515 TS: Web Application Development with Microsoft .NET Framework 4 - VB

• Microsoft® 70-515 TS: Web Application Development with Microsoft .NET Framework 4 - VB (Practice Exam)

• Microsoft® 70-516 TS: Accessing Data with Microsoft .NET Framework 4 - C#

• Microsoft® 70-516 TS: Accessing Data with Microsoft .NET Framework 4 - C# (Practice Exam)

• Microsoft® 70-516 TS: Accessing Data with Microsoft .NET Framework 4 - VB

• Microsoft® 70-516 TS: Accessing Data with Microsoft .NET Framework 4 - VB (Practice Exam)

• Microsoft® 70-518 PRO: Designing and Developing Windows® Applications Using Microsoft .NET Framework 4

• Microsoft® 70-518 PRO: Designing and Developing Windows® Applications Using Microsoft .NET Framework 4 (Practice Exam)

• Microsoft® 70-519 PRO: Designing and Developing Web Applications Using Microsoft .NET Framework 4

• Microsoft® 70-519 PRO: Designing and Developing Web Applications Using Microsoft .NET Framework 4 (Practice Exam 1)

• Microsoft® 70-519 PRO: Designing and Developing Web Applications Using Microsoft .NET Framework 4 (Practice Exam 2)

• Microsoft® 70-536 TS: Microsoft .NET Framework - Application Development Foundation C#

• Microsoft® 70-536 TS: Microsoft .NET Framework - Application Development Foundation C# (Practice Exam)

• Microsoft® 70-536 TS: Microsoft .NET Framework - Application Development Foundation VB

• Microsoft® 70-536 TS: Microsoft .NET Framework - Application Development Foundation VB (Practice Exam)

• Microsoft® 70-554 UPGRADE: MCSD Microsoft .NET Skills to MCPD Enterprise Application Developer by Using Microsoft .NET Framework in C# Part 2

• Microsoft® 70-554 UPGRADE: MCSD Microsoft .NET Skills to MCPD Enterprise Application Developer by Using Microsoft .NET Framework in C# Part 2 (Practice Exam)

• Microsoft® 70-554 UPGRADE: MCSD Microsoft .NET Skills to MCPD Enterprise Application Developer by Using Microsoft .NET Framework in VB Part 2

• Microsoft® 70-554 UPGRADE: MCSD Microsoft .NET Skills to MCPD Enterprise Application Developer by Using Microsoft .NET Framework in VB Part 2 (Practice Exam)

• Microsoft® 70-561 .NET Framework 3.5 - ADO.NET Application Development - C#

• Microsoft® 70-561 .NET Framework 3.5 - ADO.NET Application Development - C# (Practice Exam)

• Microsoft® 70-561 .NET Framework 3.5 - ADO.NET Application Development - VB

• Microsoft® 70-561 .NET Framework 3.5 - ADO.NET Application Development - VB (Practice Exam)

• Microsoft® 70-562 .NET Framework 3.5 - ASP.NET Application Development - C#

• Microsoft® 70-562 .NET Framework 3.5 - ASP.NET Application Development - C# (Practice Exam)

• Microsoft® 70-562 .NET Framework 3.5 - ASP.NET Application Development - VB

• Microsoft® 70-562 .NET Framework 3.5 - ASP.NET Application Development - VB (Practice Exam)

• Microsoft® 70-563 .NET Framework 3.5 - Designing and Developing Windows® Applications - C#

• Microsoft® 70-563 .NET Framework 3.5 - Designing and Developing Windows® Applications - C# (Practice Exam)

• Microsoft® 70-563 .NET Framework 3.5 - Designing and Developing Windows® Applications - VB

• Microsoft® 70-563 .NET Framework 3.5 - Designing and Developing Windows® Applications - VB (Practice Exam)

• Microsoft® 70-564 .NET Framework 3.5 - Designing and Developing ASP.NET Applications - C#

• Microsoft® 70-564 .NET Framework 3.5 - Designing and Developing ASP.NET Applications - C# (Practice Exam)

• Microsoft® 70-564 .NET Framework 3.5 - Designing and Developing ASP.NET Applications VB

• Microsoft® 70-564 .NET Framework 3.5 - Designing and Developing ASP.NET Applications VB (Practice Exam)

• Microsoft® 70-565 .NET Framework 3.5 - Designing and Developing Enterprise Applications C#

• Microsoft® 70-565 .NET Framework 3.5 - Designing and Developing Enterprise Applications C# (Practice Exam)

• Microsoft® 70-565 .NET Framework 3.5 - Designing and Developing Enterprise Applications VB

• Microsoft® 70-565 .NET Framework 3.5 - Designing and Developing Enterprise Applications VB (Practice Exam)



21800-944-8503 • www.pryor.com

ON-DEMAND COURSES (continued)• Microsoft® 70-630 Configuring Microsoft® Office

SharePoint® Server 2007• Microsoft® 70-630 Configuring Microsoft® Office

SharePoint® Server 2007 (Practice Exam)• Microsoft® 70-631 Configuring Windows®

SharePoint® Services 3.0• Microsoft® 70-631 Configuring Windows®

SharePoint® Services 3.0 (Practice Exam)• Microsoft® 70-640 TS: Configuring Windows Server®

2008 Active Directory• Microsoft® 70-640 TS: Configuring Windows Server®

2008 Active Directory (Practice Exam)• Microsoft® 70-642 TS: Configuring Windows Server®

2008 Network Infrastructure• Microsoft® 70-642 TS: Configuring Windows Server®

2008 Network Infrastructure (Practice Exam)• Microsoft® 70-643 TS: Configuring Windows Server®

2008 Applications Infrastructure• Microsoft® 70-643 TS: Configuring Windows Server®

2008 Applications Infrastructure (Practice Exam)• Microsoft® 70-646 PRO: Windows Server® 2008,

Server Administrator• Microsoft® 70-646 PRO: Windows Server® 2008,

Server Administrator (Practice Exam)• Microsoft® 70-647 PRO: Windows Server® 2008,

Enterprise Administrator• Microsoft® 70-647 PRO: Windows Server® 2008,

Enterprise Administrator (Practice Exam)• Microsoft® 70-648 TS: Upgrading Your MCSA on

Windows Server® 2003 to Windows Server® 2008• Microsoft® 70-648 TS: Upgrading Your MCSA on

Windows Server® 2003 to Windows Server® 2008 (Practice Exam)

• Microsoft® 70-649 TS: Upgrading Your MCSE on Windows Server® 2003 to Windows Server® 2008

• Microsoft® 70-649 TS: Upgrading Your MCSE on Windows Server® 2003 to Windows Server® 2008 (Practice Exam)

• Microsoft® 70-659 TS: Server Virtualization Using Windows Server® 2008 R2 and Hyper-V®

• Microsoft® 70-659 TS: Server Virtualization Using Windows Server® 2008 R2 and Hyper-V®

(Practice Exam)• Microsoft® 70-662 TS: Configuring Microsoft®

Exchange Server 2010• Microsoft® 70-662 TS: Configuring Microsoft®

Exchange Server 2010 (Practice Exam)• Microsoft® 70-663 TS: Designing and Deploying

Messaging Solutions with Microsoft® Exchange Server 2010

• Microsoft® 70-663 TS: Designing and Deploying Messaging Solutions with Microsoft® Exchange Server 2010 (Practice Exam)

• Microsoft® 70-667/668: Configuring and Administering SharePoint® 2010

• Microsoft® 70-667/668: Configuring and Administering SharePoint® 2010 (Practice Exam 1)



• Microsoft® 70-680 TS: Configuring Windows® 7• Microsoft® 70-680 TS: Configuring Windows® 7

(Practice Exam)• Microsoft® 70-685 PRO: Windows® 7, Enterprise

Desktop Support Technician• Microsoft® 70-685 PRO: Windows® 7, Enterprise

Desktop Support Technician (Practice Exam)• Microsoft® 70-686 PRO: Windows® 7, Enterprise

Desktop Administrator• Microsoft® 70-686 PRO: Windows® 7, Enterprise

Desktop Administrator (Practice Exam)• Microsoft® 70-687: Configuring Windows® 8• Microsoft® 70-687: Configuring Windows® 8

(Practice Exam)• Microsoft® 70-688: Managing and Maintaining

Windows® 8• Microsoft® Office 2013 Word• Oracle® Database 11g Certified Associate (OCA)• Oracle® Database 11g Certified Associate (OCA)

(Practice Exam)• Oracle® Database SQL Expert• Oracle® Database SQL Expert (Practice Exam)• Project Management Professional (PMP)®

• Protecting Your PC from the Bad Guys• VMware vSphere® 4• VMware vSphere® 4 (Practice Exam)• VMware vSphere® 5• VMware vSphere® 5 (Practice Exam)• Dealing with Difficult Students• Debt Information for Teens• Fighting the Flu: Call for Backup• Fighting the Flu: Gain the Upper Hand• Fighting the Flu: Getting to Know Your Opponent• Fighting the Flu: The Fight is On!• Fighting the Flu: Throw in the Towel• Identify and Prevent Bullying at Your School• The Science of Sleep: How Much Sleep Do You Need• The Science of Sleep: Sleep Hygiene• The Science of Sleep: The Science of Sleep• Understanding Headaches: Surprising

Headache Triggers• Understanding Headaches:

Understanding Headaches• You Are What You Eat: Brain Food• You Are What You Eat: Meal Planning• You Are What You Eat: Reading Food Labels• You Are What You Eat: You Are What You Eat

MARKETING• 10 Steps to Successful Customer Service• 49 Marketing Secrets (that Work) to Grow Sales• Account Types• Avoid Social Media Blunders• Avoid the Top Mistakes Sales Reps Make• Awesome Lead Generation• Billion Dollar Branding• Boosting Sales• Breaking Through• Building GREAT Sales Relationships• Building Professional Trust & Rapport• Business Condition: Analyzing the Opportunity

• Buyer Roles: Selling to Key Account Buyers• Buyer Wins: Identifying Personal and

Organizational Wins• Buying Criteria: Influencing the Decision Criteria• Case Studies and Testimonials• Click Here to Order• Closing Skills• Closing the Sale• Coaching Basics• Company Messages• Company Overview Presentations• Conducting an Effective Analysis• Conducting Competitor Research Online• Connections• Conquering Sales Objections• Corporate Identity• Corporate Image• Creating a GREAT Sales Company• Creating an Elevator Pitch• Creating Great Customer Conversations• Cross Selling• Customer Relationship Management• Customer Service Basics• Dealing with Competition• Decision Makers and DM Processes• Determining Customer Needs• Developing Your Territory: Building the Sales Plan• Developing Your Territory: Summarizing the

Business Situation• Direct Advertising• DISC: Selling D• DISC: Selling I• DISC: Selling S• DISC: Selling C• DISC: Understanding DISC Styles• DO IT! Marketing• Drive Sales with LinkedIn®

• Easy E-Newsletters• Economic Exposure• EEO Regulatory Compliance and Reporting• Efficiency and Equity• Elasticity• Email Marketing Strategies• Email Metrics 101• Emerging Market Risk• Emerging Markets• Enterprise - Wide Risk Management (ERM)• Facebook® for Educators• Get Clients Now!• Government and Markets• Government’s Place in the Market• Great Layout & Design: Tips, Tricks and the

Latest Trends• Great Legal Marketing• Grow Regardless• Guerrilla Facebook® Marketing• Guerrilla Marketing During Tough Times• Guerrilla Marketing on the Front Lines• High Impact Visual Aids• Increasing Search Engine Optimization• Introduction to Marketing



22

ON-DEMAND COURSES (continued)• Lead Development: Social Media Networking• Lead Development: The Marketing Link• Leading the Sales Force• Lean but Agile• Lifetime Customer Value• Long-Term Development• Marketing Your Medical Practice• Mastering Your BlackBerry®

• Modern Phone Sales Techniques• Motivate Your Sales Team• No Push Closing• No, But, If• Objection Series: Doubt• Objection Series: Indifference• Objection Series: Misunderstanding• Objection Series: True Negative• Obtaining Referrals• Opening the Call• Overcoming Objections• Preparing for Sales Activities• Presentation Skills: Using Audio Visuals• Quicksell• Representing Your Brand• Retailer Hot Buttons: Traffic• Retailer Hot Buttons: Transaction Size• Running a Sales Meeting• Sales Call Planning Worksheet• Sales Materials• Sell for Success• Selling at a Distance: Phone Selling• Selling at a Distance: The Virtual Presentation• Selling Benefits• Selling New Products• Selling To Different Customer Roles• Selling Value Over Price• Setting Agendas and Expectations• Setting Sales Call Goals• Smile!• Social Networking: Facebook®

• Social Networking: Instant Messaging• Social Networking: LinkedIn®

• Social Networking: Twitter• Speaking Customer• Stages of the Sale: Conceptual Selling• Strategy and Planning• Successful Email Marketing• Successful Selling in Today’s Economy• Summary/Checkpoint• Target and Awareness Advertising• Territory Administration: Personal

Management Tracking• Territory Administration: Record Keeping• Territory Administration: Using CRM Effectively• Territory Administration: Using Portable Media• Territory Development Introduction: How Customers

Want to Be Sold to• Territory Development Introduction: The New

Sales Skills• Territory Development Introduction: The Realities of

Selling in the 21st Century• Territory Development Introduction: The Sales Funnel

• Territory Management: Analyzing Territory• Territory Management: Decision Makers

vs. Influencers• Territory Management: Managing a New Territory• Territory Management: Managing Your Sales Pipeline• Territory Management: Prioritizing Your Territory• The 5-Minute Call De-Brief• The 5-Minute Call Pre-Brief• The Impact of Social Media Within Your Organization• The Sales Process: Advanced Questioning Techniques• The Sales Process: DISC• The Sales Process: No Fuss Closing• The Sales Process: Overcoming Objections• The Sales Process: Uncovering Needs• The Secrets of Successful Business Blogging• Turning Features into Benefits• Understanding Marketing Web Analytics• Understanding the Media Part 1• Understanding the Media Part 2• Understanding the Media Part 3• Understanding the Media Part 4• Upsell With Confidence• Value - Added Selling• Vertical Messages• Web Writing Basics• What Customers Want from Salespeople:

No Push Selling• When to Shut Up

MEDICAL PROFESSION TRAINING• A Manager’s Overview of the Family Medical

Leave Act• An Introduction to HIPAA• Bloodborne Pathogens• Bloodborne Pathogens: Introduction• Bloodborne Pathogens: Needlestick and Safety

Prevention Act• Bloodborne Pathogens: Personal Protective Equipment• Chemical Hazard Communication• Chemical Safety (HAZCOM)• Chronic Disease Management• Convenience Store Diet• Dealing with Difficult Patients and Their Families• Disclosing Protected Health Information and HIPAA• Handling Complaints in the Medical Profession• Healthcare Receivable Securitization• HIPAA Hitech Breach Notification• HIPAA Hitech Business Associates Part 1• HIPAA Hitech Business Associates Part 2• HIPAA Hitech Business Associates Part 3• HIPAA Hitech Individual Rights• HIPAA Hitech Introduction• HIPAA Hitech Privacy Notice• HIPAA HITECH Restrictions on PHI• HIPAA Privacy and Security Basics• HIPAA Privacy and Security Basics for Employees in

the Healthcare Sector• HIPAA: Background• HIPAA: Disclosing PHI• HIPAA: HHS Requirements• HIPAA: How Did We Get Here?

• HIPAA: Introduction• HIPAA: Minimum Necessary• HIPAA: Patient Rights Notification• HIPAA: Penalties• HIPAA: PHI• HIPAA: Protecting PHI• HIPAA: Risk Analysis and Administrative Safeguards• HIPAA: Security Rule• HIPAA: Summary• HIPAA: What Health and Human Services Requires• How to Reduce Missed Medical Appointments• Infection Control for Healthcare Facilities• Know Your Numbers: Blood Pressure• Know Your Numbers: Body Mass Index• Know Your Numbers: Cholesterol• Making the Transition from Staff to Supervisor

for Nurses• Manager’s Guide to the Americans with

Disabilities Act• Marketing Your Medical Practice• Medical OSHA Compliance• Medical Records and Patient Information Distribution• Radiation Safety• The Minimum Requirements for HIPAA Compliance• Understanding the Family Medical Leave Act

for Managers

MANAGEMENT SUPERVISION & LEADERSHIP• 10 Steps to Successful Project Management• 100 Ways to Motivate Others• 20 Reproducible Assessment Instruments for the

New Work Culture• 25 Role Plays for Interview Training• 5 Excuses Managers Make to Avoid Terminating a

Problem Employee• 5 Steps to an Employee Training and

Engagement Plan• 675 Ways to Develop Yourself and Your People• 7 Steps to Better Written Policies and Procedures• 8 Steps to Effective One-on-Ones• 8 Steps to Effective Team Meetings• 90 Days 90 Ways• A Coach’s Guide to Embracing Leadership Styles• A Coach’s Guide to Feedback• A Manager’s Guide to Safety in the Workplace• A Manager’s Guide to Virtual Teams• A Manager’s Overview of the Family Medical

Leave Act• AB 1825 & 2053 Update: Workplace Harassment

Prevention for Managers and Supervisors• AB 1825: Sexual Harassment Prevention for

Managers (Spanish)• Adapting for DISC Styles• Adapting Your Coaching Style• Age Discrimination Law and Cooperation• An Introduction to Coaching• An Introduction to Effective Leadership• Analyzing Employee Performance: Can-Do,

Will-Do Actions

800-944-8503 • www.pryor.com



23

• Analyzing Employee Performance: Can-Do, Will-Do Introduction

• Analyzing Employee Performance: Can-Do, Will-Do Questions and Tips

• Analyzing the Upcoming Negotiation• Anti-Harassment for Managers• Assertive Communication Skills for Managers• Assertive Verbal Skills: Assertive

Communication Techniques• Assertive Verbal Skills: Dealing with Manipulation• Assertive Verbal Skills: Developing Assertiveness• Assertiveness without Aggressiveness• Avoiding Discrimination: Five Keys• Avoiding Wrongful Termination• Basics: Introduction to Business Math• Be Audit Secure: Part 1 - Introduction• Be Audit Secure: Part 2 - Reasonable Basis• Be Audit Secure: Part 3 - The Rule of 3’s• Be Audit Secure: Part 4 - Policies and Procedures• Be Audit Secure: Part 5 - Standard

Operating Procedures• Be Audit Secure: Part 6 - Communication• Be Audit Secure: Part 7 - Training• Be Audit Secure: Part 8 - Internal Audits• Becoming a Great Leader: Characteristics• Becoming a Great Leader: Creating Followership• Becoming a Great Leader: Developing Followers• Becoming a Great Leader: Developing Yourself• Becoming a Great Leader: Effective Delegation• Becoming a Great Leader: Empowering Followers• Becoming a Great Leader: Fundamentals• Becoming a Great Leader: Introduction• Becoming a Great Leader: Leadership and Power• Becoming a Great Leader: Motivational Leadership• Becoming a Great Leader: Putting it All Together• Behavioral Based Interviewing• Building an Effective Leadership Team• Building More Effective Organizations• Building Profit Through Building People• Building Stakeholders Relations and CSR• Building Teamwork One Individual at a Time• Business Attire Basics for Men: Black Tie Attire• Business Attire Basics for Men: Black Tie

Optional Attire• Business Attire Basics for Men: Business

Casual Attire• Business Attire Basics for Men: Business

Formal Attire• Business Attire Basics for Men: Casual Attire• Business Attire Basics for Men: Semi-Formal/

Cocktail Attire• Business Attire Basics for Women: Black Tie Attire• Business Attire Basics for Women: Black Tie

Optional Attire• Business Attire Basics for Women: Business • Casual Attire• Business Attire Basics for Women: Business

Formal Attire• Business Attire Basics for Women: Casual Attire• Business Attire Basics for Women: Semi-Formal/

Cocktail Attire

• Business Planning for Beginners• Business Writing: Executive Reports & Memos• Carbon Dioxide for Managers• Carbon Monoxide for Managers• Cash Flow Management - How to Read Cash

Flow Statements• Characteristics of the Sale: Analytics and Metrics• Characteristics of the Sale: Introduction to the Sales

Cycle LINE• Characteristics of the Sale: Key Account

Selling Overview• Characteristics of the Sale: Product Knowledge• Characteristics of the Sale: Sales Cycle LINE A• Characteristics of the Sale: Sales Cycle LINE B• Choosing the Right CRM Software• Classroom Management Strategies• Coaching Basics• Coaching Skills: Beyond Basic Supervision• Coaching Skills: Captain• Coaching Skills: Contributor• Coaching Skills: Introduction• Coaching Skills: Key Player• Coaching Skills: Rookie• Coaching Skills: The Coaching Conversation• Coaching with a Process• Cold Stress• Colorful Connections - Team Building Basics (P)• Concerned Conversations• Conduct Effective Interviews and Hire the

Right People• Conducting Internal Payroll Audits in 2016 Part Five:

I-9 Hot Tips• Conducting Internal Payroll Audits in 2016 Part Four:

Why You Must Audit Your W-4s• Conducting Internal Payroll Audits in 2016 Part One:

4 Things the DOL Will Request During Your Audit• Conducting Internal Payroll Audits in 2016 Part

Seven: Audit Secure© Must Haves• Conducting Internal Payroll Audits in 2016 Part Six:

Exempt Status Classification of Workers• Conducting Internal Payroll Audits in 2016 Part

Three: W-9 Compliance Tips and Penalties for Noncompliance

• Conducting Internal Payroll Audits in 2016 Part Two: Independent Contractor Classification

• Conflict Management: Conflict Process• Conflict Management: Maintaining Self-Control• Conflict Management: Special Situations• Conflict Management: Unavoidable Truths• Confronting Workplace Conflict• Connections• Cooperative Time Management• Coping with Change: Change Behaviors• Coping with Change: Change for Managers• Coping with Change: Change Model• Coping with Change: Change Phases• Cost of Sales - COGS• Cost of Sales - Discounts• Cost of Sales - Inventory• Create a Drug-Free Workplace• Creating a Bully-Free Workplace: Manager Edition

• Creating a Work Plan• Creating Focus During Change• Creative Ways to Reward and Motivate Employees• Criticism & Discipline Skills for Managers

and Supervisors• CRM in Real Time• Customer CEO• Customer Experience• Customer Loyalty• Customer Sense• Dangerous Customer Service• Dealing with Anger and Emotions: Quick Tips• Dealing with Customers Lawfully: A Rapid Skill

Builder Booklet• Dealing with Diversity• Dealing with Resistance• Debt Information for Teens• Defining Moments• Determining Customer Needs• Developing Objectives and Identifying Risks• Developing the Right Mindset• Differentiating Reading Instruction for Main Ideas

and Details• DISC: Determine Styles of Others• DISC: Leading D• DISC: Leading I• DISC: Leading S• DISC: Leading C• Effective Delegation Skills• Effective Emergency Management &

Disaster Planning• Effective Inventory Management• Effective Negotiation Tactics for Supervisors• Effective Performance Reviews: Handling a Bad


Reviews for Managers• Effective Performance Reviews: Preparing for

Your Review• Effective Performance Reviews: Self-Assessments• Elements of Financial Statement• Eliminate the Confusion of FMLA• Elite!• Emotional Intelligence for Sales Success• Emotional Intelligence: Emotional Intelligence

and DISC• Emotional Intelligence: Developing

Effective Relationships• Emotional Intelligence: Developing Empathy• Emotional Intelligence: Developing Self-Awareness• Emotional Intelligence: Developing Self-Regulation• Emotional Intelligence: Developing Social Motivation• Emotional Intelligence: What is

Emotional Intelligence?• Employee Discipline for Managers and Supervisors• Employee Engagement: Creating an


Employee Engagement• Employee Engagement: Ridiculous or Strategic?


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24

• Employee Privacy• Employee Recognition• EQ Toolbox: Becoming Socially Aware• EQ Toolbox: How to be More Self-Aware• EQ Toolbox: How to Express Empathy• EQ Toolbox: Managing Your Relationships• Ergonomics for Managers• Establishing a System of Policies and Procedures• Ethics and Business Conduct• Ethics and Business Conduct for


Contractors (Refresher Version)• Ethics and Business Conduct for Managers• Ethics and Code of Conduct• Ethics for Everyone• Ethics For Managers• Ethics in the Workplace• Ethics: A Manager’s Perspective• Ethics: An Employee’s Perspective• Evaluate Your Performance• Facilities Management• Failure is Obsolete• Fair Labor Standards Act Part 1• Fair Labor Standards Act Part 2• Family Medical Leave Act• Feedback Surveys: Planning• Feedback Surveys: Reporting and Interpreting• Feedback Surveys: Response Formats• Feedback Surveys: Satisfaction Items• Feedback Surveys: Writing Statements• Feedback That Works• Feedback: Advisory Panels• Feedback: Basics• Feedback: Complaint Tracking• Feedback: Focus Groups• Feedback: Interviews• Feedback: Introduction to Feedback• Feedback: Mystery Shopper• Feedback: Question of the Week• Feedback: Report Cards and Phone Calls• Feedback: Ways to Get Feedback• Field Tested• Financial Reporting Standards• Financial Statement Analysis - 1• Financial Statement Analysis - 2• Financial Statements - A Preview• Financing Working Capital I• Financing Working Capital II• Finding Opportunities• Finding Unmet Needs• Five Ways to Avoid a Discrimination Claim• Flammable and Combustible Liquids for Managers• FLSA Rules, Regulations and Classification Standards• FMLA Update 2012: Are You Compliant?• Foundations of Assertive Communication• Fred Pryor on Leadership• Front Office Controls• Fundamentals of Project Management• Generate and Evaluate• Generations at Work

• Get Rid of Time-Off Ted, Attitude Alice and Slacker Sam

• Getting Creative• Giving Feedback• Global Trends in Human Resource Management• Going from Coworker to Boss• Government Project Management• Handbook for Strategic HR• Handling References• Harassment Retaliation Action Plan• Hazard Communication - Material Safety Data Sheet• Hazard Communication - Your Right To Know• Hazard Communication Labels• Hazard Communication OSHA Changes• HAZCOM: What’s New with OSHA?• Helping Employees Use Their Time Wisely• How to Avoid a Wrongful Termination Claim• How to Avoid Discrimination Claims• How to Avoid the Most Common Mistakes New

Managers Make• How to Bargain Better with Vendors and Suppliers• How to be a Followable Leader• How to Be a Super Sales Coach• How to Be Assertive - Not Aggressive• How to Clearly Communicate Employee Benefits• How to Deal with Employee Complaints and Concerns• How to Develop Your Sales Plan• How to Effectively Employ Online Training• How to Handle the Management Problems of a

Technical Specialist• How to Hire the Right People• How to Legally Terminate Employees on Leave• How to Maintain a Drug-Free Workplace• How to Make IT Documentation Less Painful• How to Manage Your Time Effectively• How to Manage, Train and Motivate the Change-

Resistant Employee• How to Motivate Employees• How to Overcome Disruptive Workstyle Differences• How to Read and Understand Financial Statements• How to Read, Interpret and Troubleshoot Contracts• How to Resolve Customer Complaints on the Spot• How to Retain Your Best and Brightest Employees• How to Succeed as a One Person HR Department• How to Supervise Bad Attitudes &

Negative Behaviors• How to Supervise Off-Site Employees• How to Understand and Administer a Budget• How to Work a Room - Part 1• How to Work a Room - Part 2• How to Write Comprehensive Policies

and Procedures• Human Resources in Research and Practice• Human Resources Law Update• I-9 & Immigration Law Compliance• Identifying and Developing Leverage• Immersion• Impact-Based Sales Presentations• Improve Your Project Management• Increasing Search Engine Optimization• Influencing• Intellectual Property

• Interviewing Checklist• Introduction to Accounting• Introduction to Bookkeeping and Accounting• Introduction to Financial Planning• Introduction to Financial Statement Analysis• Introduction to Financial Statements - Balance

Sheet: Assets• Introduction to Financial Statements - Balance

Sheet: Liabilities• Introduction to Financial Statements - Balance Sheet:






Statement: Sales• Introduction to Financial Statements - What is an

Annual Report?• Introduction to Negotiating• Inventory Accounting• IT Help Desk Management• Journey to Lean• Key Account Selling Worksheet• Lead with Your Customer• Leader’s Toolbox: The Change Environment• Leaders Working with Leaders: Building Your Team• Leadership of a Diverse Group• Leading a High-Performance Team• Leading a High-Performance Team (Spanish)• Leading the Sales Force• Lean but Agile• Legally Firing• Legally Hiring• Legally Terminate Employees: 10 Critical Things You

Must Know• Let’s Work It Out• Living Large on Less• Lockout Tagout: Energy Control Programs Details,

Questions, & Expectations• Lockout Tagout: Introduction• Lockout Tagout: Training• Logic: A Roadblock?• Logistics Operations and Management• Love ‘em or Lose ‘em• Machine Guard Safety for Managers• Maintaining a Drug-Free Workplace:

Manager’s Edition• Making the Transition from Staff to Supervisor

for Nurses• Making Them Believe• Manage Diversity and Grow• Manage Yourself in the Midst of Conflict• Management Basics• Managers as Mentors• Manager’s Guide to Employee

Performance Improvement• Manager’s Guide to the Americans with Disabilities Act


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25

• Manager’s Toolbox: Background Checks• Manager’s Toolbox: Employee Termination Checklist• Manager’s Toolbox: Interviewing Checklist• Manager’s Toolbox: Time Management and Your Team• Manager’s Toolbox: Understanding Employee Privacy• Managers, Not MBAs• Managing an Age Diverse Workforce• Managing Challenging Clients• Managing Conflict in Special Circumstances• Managing Conflict Step-by-Step• Managing Conflict: A Collaborative Approach• Managing Different Generations• Managing for Accountability• Managing Human Resources for the

Millennial Generation• Managing Knock Your Socks off Service• Managing Money• Managing Negativity• Managing People in a Downturn• Managing People Offsite• Managing the Grapevine• Managing Workplace Bullying• Managing Workplace Safety and Health• Managing Your Time• Marketing Greatest Hits• Marketing in the 21st Century and Beyond• Marketing Plans• Maximizing Employee Performance• Maximizing Employee Performance (Spanish)• Measuring for Success• Meeting the Delegation Challenge• Meeting the Delegation Challenge (Spanish)• Mentoring: Creating a Mentoring Program• Mentoring: How to be a Mentor• Mentoring: How to be a Protege• Mentoring: Making a Mentoring Agreement• Mentoring: Matching Proteges with Mentors• Mentoring: Mentoring Meeting Guidelines• Mentoring: The What and the Why• Mentoring: What is Mentoring?• Mentoring: Why a Mentoring Program?• Mistakes Leaders Make: Eight Signs of a

Dysfunctional Organization• Mistakes Leaders Make: Fixing the Dysfunction• Mistakes Leaders Make: Impedership• Mistakes Leaders Make: Six Wrong Ways to Manage• Money for the Cause• Money Secrets of the Rich• Motivate Your Sales Team• Motivating and Retaining the Teenage Worker• Motivating Won’t Do’s• Motivation• Negotiating Styles• New Hire Orientation (ESH at Work)• Next Generation Talent Management• No Magic Bullet• On Selecting, Developing and Managing Talent• Operations Rules• OSHA Compliance and Management Handbook• OSHA in the Real World• Paralegal Roles from Pleading to Judgement

• Participating in a High Performance Team• People People• Performance Excellence: Cost• Performance Excellence: Introduction• Performance Excellence: Requirements• Performance Excellence: Roadblocks• Performance Excellence: Terms• Performance Excellence: Why• Performance Intervention Maps• Performance Reviews with Less Stress and

Better Results• Personal Brands• Place Branding• Positioned• Powerful Listening Skills• Powerful Practices for Legally Recruiting and Hiring• Pragmatic Project Management• Preparing for Your PCI Audit• Presentation Skills: Handling Distractions• Presentation Skills: Handling Questions• Presentation Skills: Handouts• Preventing Sexual Harassment: A Leader’s Perspective• Preventing Workplace Harassment: A

Leader’s Perspective• Preventing Workplace Violence: A Leader’s Perspective• Pricing Perspectives• Principles of Accounting - Fraud• Privacy Laws and Practices• ProActive Sales Management• Productive Performance Appraisals• Productivity Through Praise• Progressive Discipline• Project Management for Non-Project Managers• Project Management for Small Business• Project Management for Small Projects• Project Management Fundamentals• Project Management, Planning, and Control• Propane Gas Safety for Managers• Put the Moose on the Table• Put Your Business on Autopilot• Reaching Agreement• Ready for Pretirement• Recognizing and Dealing With Tactics• Recognizing the Signs of Substance Abuse

in the Workplace• Recruiting, Interviewing, Selecting & Orienting

New Employees• Resolving Government Customer Complaints

on the Spot• Retailer Profitability Model (for Retailers): Frequency• Retailer Profitability Model (for Retailers):



Items Per Customer• Retailer Profitability Model (for Retailers):

Price Per Item• Retailer Profitability Model (for Retailers): Reach• Retailer Profitability Model: Part 1• Retailer Profitability Model: Part 2

• Retailer Profitability Model: Part 3• Rethinking Brainstorming• Return on Investment (ROI) Basics• Reverse Psychology Marketing• Revolutionize Your Customer Experience• Riding Along with Sales Reps• Risk• ROI at Work• S.C.A.M.P.E.R.• S.M.A.R.T. Goals• Safe Money Millionaire• Safety Committees• Safety for Managers and Supervisors• Safety Management• Sales Force Design for Strategic Advantage• Sales Forecasting Management• Self-Directed Work Teams in a Government Agency• Sell Without Selling• Selling at a Distance: Gathering Prospect Information• Sense and Respond• Service Failure• Service is Front Stage• Setting Your Development Goals• Solving the Compensation Puzzle• Staffing to Support Business Strategy• Staying Positive• Stop Bullying at Work• Strategic Customer Management• Strategic Marketing Planning for the Small to

Medium-Sized Business• Strategic Problem Solving for Better Decision Making• Strategic Staffing• Structures for Strategy• Success for Hire• Success Principles for Leaders• Successful Customer Care in a Week• Successful Delegation• Successful Employee Onboarding• Successful Marketing• Successful Project Management in a Week• Supercompetent• Supervising a Pronoid• Supervisor’s Passport to Success• Survive the 10 Toughest Conversations Every

Supervisor Dreads• Take Charge of Your Talent• Talent Leadership• Team Building: Effective Team Members• Teams that Work• Telework: How to Telecommute Successfully• Termination Checklist• The 6 Keys to Effective Succession Planning• The 77 Deadly Sins of Project Management• The Accidental Salesperson• The Age of Productivity• The AMA Handbook of Project Management• THE Answer for Business Success• The Art of Nonverbal Communication• The Basics of Emotional Intelligence• The Better Money Method• The Brand Glossary


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26

• The Code of Ethics and Business Conduct• The Complete Reference Checking Handbook• The Cultural Fit Factor• The Customer Service Survival Kit• The Daily You• The DNA of Customer Experience• The Dream• The Empress Has No Clothes• The Executive Guide to Integrated Talent Management• The Facility Manager’s Handbook• The Fine Line of Employee Privacy• The Golden Crossroads• The Hidden Drivers of Success• The Lean Office• The Mobile Marketing Handbook• The Money Flow• The Negotiation Process• The Network is Your Customer• The New Rules of Green Marketing• The New Rules of Lead Generation• The Performance Engagement Model• The Principles of Project Management• The Productivity Tip System• The Road to Audacity• The Rules of Attraction• The Secret to Effective Communication• The Secret to Employee Motivation• The Service Providers• The Small Business Guide to Government Contracts• The Truth About Conflict• The Value of Diversity• The Virtual World of Work• The Why Behind Poor Performance• Think Big, Live Large• Thinking on Purpose for Project Managers• Time Value of Money: Future Value of a Payment Series• Time Value of Money: Future Value of an Amount• Transforming the Organization• Transitioning from Staff to Supervisor• Trouble at Work• Ultimate Basic Business Skills• Understanding Power, Influence, and Leadership• Understanding the Fair Labor Standards Act: Part 1• Understanding the Fair Labor Standards Act: Part 2• Up Your Service!• Uplifting Service• Using Decision Keys (Framing)• Using ej4 to Lead• Using Your Executive Coach• Valuing Diversity• Valuing Diversity for Managers• Valuing Diversity in the Workplace• Vision, Mission and Values• Weathering Storms• What Every Leader Needs• What Every Mentor Needs• What Makes a Leader?• When Managers Rebel• Work and People• Work Hacks: 5 Hacks for Workplace Sanity• Work Hacks: 5 Hacks to a Clean and Comfortable Space• Work Hacks: 6 Hacks to Controlling Your Inbox

• Work Hacks: 7 Hacks for Office Productivity• Work Hacks: 7 Hacks to Maintain Work/Home Balance• Working in Adversarial Relationships• Workplace Bullying - California• Workplace Counselling• Workplace Harassment Prevention for Employees• Writing Performance Reviews• You Get What You Manage: The Pygmalion Effect• Zip! Tips

MICROSOFT EXCEL TRAINING• 60 Minutes of Microsoft® Excel® Secrets• 60 Minutes of Microsoft® Excel® Secrets 2013• Advanced Microsoft® Excel® Tips for the Power User• Microsoft® Excel® 2007 Advanced• Microsoft® Excel® 2007 Analyzing Data• Microsoft® Excel® 2007 Basic• Microsoft® Excel® 2007 Build Formulas• Microsoft® Excel® 2007 Charting Workshop• Microsoft® Excel® 2007 Dynamic Formulas• Microsoft® Excel® 2007 Enter and Edit Data• Microsoft® Excel® 2007 Formatting and Layout Options• Microsoft® Excel® 2007 Getting Started• Microsoft® Excel® 2007 Intermediate• Microsoft® Excel® 2007 Intermediate Training• Microsoft® Excel® 2007 Intro Training• Microsoft® Excel® 2007 PivotTables Training• Microsoft® Excel® 2007 Power User• Microsoft® Excel® 2007 Print Perfectly• Microsoft® Excel® 2007 Quick Calculations• Microsoft® Excel® 2007 Speed Up Data Entry• Microsoft® Excel® 2007 VBA Programming• Microsoft® Excel® 2008 Advanced Mac®


• Microsoft® Excel® 2010 Advanced• Microsoft® Excel® 2010 Advanced Training• Microsoft® Excel® 2010 Analyzing Data• Microsoft® Excel® 2010 Automating and Protecting

a Workbook• Microsoft® Excel® 2010 Basic• Microsoft® Excel® 2010 Charting Training• Microsoft® Excel® 2010 Charting Training (PC)• Microsoft® Excel® 2010 Intermediate• Microsoft® Excel® 2010 Intermediate Training• Microsoft® Excel® 2010 Intro Training• Microsoft® Excel® 2010 PivotTables Training• Microsoft® Excel® 2010 References and Ranges

in Formulas• Microsoft® Excel® 2010 Statistical Analysis Training• Microsoft® Excel® 2010 VBA Programming• Microsoft® Excel® 2010 Working with Charts• Microsoft® Excel® 2010 Working with PivotTables• Microsoft® Excel® 2010 Working With Workbooks• Microsoft® Excel® 2011 Advanced• Microsoft® Excel® 2011 Intermediate Training• Microsoft® Excel® 2011 Intro Training Mac®

• Microsoft® Excel® 2013 Advanced• Microsoft® Excel® 2013 Analyzing Your Data Part 1• Microsoft® Excel® 2013 Analyzing Your Data Part 2• Microsoft® Excel® 2013 Applying Advanced Formatting• Microsoft® Excel® 2013 Basic

• Microsoft® Excel® 2013 Charting Training• Microsoft® Excel® 2013 Collaborating with Others• Microsoft® Excel® 2013 Creating and Modifying Charts• Microsoft® Excel® 2013 Creating and


Functions Training• Microsoft® Excel® 2013 Intermediate• Microsoft® Excel® 2013 Intermediate Student Manual• Microsoft® Excel® 2013 Intro Training• Microsoft® Excel® 2013 Managing the



Comprehensive Vol 2-2• Microsoft® Excel® 2013 Moving Around and

Entering Data• Microsoft® Excel® 2013 PivotTables Training• Microsoft® Excel® 2013 Printing Workbooks• Microsoft® Excel® 2013 Shortcuts, Tips, and Tricks• Microsoft® Excel® 2013 Using Basic Formulas Part 1• Microsoft® Excel® 2013 Using Basic Formulas Part 2• Microsoft® Excel® 2013 Working with Shapes

and Graphics• Microsoft® Excel® 2013 Working with Tables• Microsoft® Excel® Charts and Graphs Made Easy• Microsoft® Excel® Forms and Reporting Made Easy• Microsoft® Excel® Formulas Made Easy• Microsoft® Excel® Macros for Finance Professionals• Microsoft® Excel® Macros Made Easy• Microsoft® Excel® Made Easy• Microsoft® Excel® PivotTables Made Easy 2010• Microsoft® Excel® PivotTables Made Easy 2013• Microsoft® Office 2007 Excel®• Microsoft® Office 2007 Excel® (Practice Exam)• Microsoft® Office 2010 Excel®• Microsoft® Office 2010 Excel® (Practice Exam)• Microsoft® Office 2010 Excel® Expert• Microsoft® Office 2010 Working with Macros in

Excel® and Word• Statistical Analysis with Microsoft® Excel®• Time Value of Money: Microsoft® Excel® Functions

MICROSOFT OFFICE TRAINING• 60 Minutes of Microsoft® Access® Secrets• 60 Minutes of Microsoft® Excel® Secrets• 60 Minutes of Microsoft® Excel® Secrets 2013• 60 Minutes of Microsoft® Outlook® Secrets• 60 Minutes of Microsoft® PowerPoint® Secrets• Adjust Row Height and Column Width in Microsoft®

Excel® 2013• Advanced Microsoft® Excel® Tips for the Power User• Advanced Tips and Techniques for Microsoft®

Word® Users• Choose a File Format When Saving a Workbook in

Microsoft® Excel® 2013• Create Your Own Style or Format in Microsoft®

Excel® 2013• Customize Your Environment in Microsoft® Excel® 2013


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27

• Explore and Experience Microsoft® Office 2010• Freeze and Unfreeze Columns and Rows in

Microsoft® Excel® 2013• Hide and Unhide Columns and Rows in Microsoft®

Excel® 2013• Manage Your Files in the Backstage View in

Microsoft® Excel® 2013• Merge and Unmerge Cells in Microsoft® Excel® 2013• Microsoft® Access® 2007 Advanced• Microsoft® Access® 2007 Advanced Queries• Microsoft® Access® 2007 Advanced Training• Microsoft® Access® 2007 Application Development• Microsoft® Access® 2007 Basic• Microsoft® Access® 2007 Build a Database• Microsoft® Access® 2007 Creating Forms• Microsoft® Access® 2007 Creating Queries• Microsoft® Access® 2007 Finding the Information

You Want• Microsoft® Access® 2007 Intermediate• Microsoft® Access® 2007 Intermediate Training• Microsoft® Access® 2007 Intro Training• Microsoft® Access® 2007 VBA Programming• Microsoft® Access® 2010 Advanced• Microsoft® Access® 2010 Advanced Training• Microsoft® Access® 2010 Basic• Microsoft® Access® 2010 Customizing Data• Microsoft® Access® 2010 Getting Started With

Microsoft® Access® 2010• Microsoft® Access® 2010 Intermediate• Microsoft® Access® 2010 Intermediate Training• Microsoft® Access® 2010 Intro Training• Microsoft® Access® 2010 Performing Advanced

Database Operations• Microsoft® Access® 2013 Additional Database Tools• Microsoft® Access® 2013 Additional Queries• Microsoft® Access® 2013 Advanced• Microsoft® Access® 2013 Advanced Query

Options Part 1• Microsoft® Access® 2013 Advanced Query

Options Part 2• Microsoft® Access® 2013 Basic• Microsoft® Access® 2013 Basic Queries• Microsoft® Access® 2013 Collaboration and Security• Microsoft® Access® 2013 Creating and Managing

Tables Part 1• Microsoft® Access® 2013 Creating and Managing

Tables Part 2• Microsoft® Access® 2013 Creating and Opening

a Database• Microsoft® Access® 2013 Creating Forms• Microsoft® Access® 2013 Creating Reports• Microsoft® Access® 2013 Entering and Editing

Table Data• Microsoft® Access® 2013 Navigating in a Database• Microsoft® Access® 2013 Training• Microsoft® Access® 2013: Displaying Data• Microsoft® Access® 2013: Macros• Microsoft® Access® 2013: MOS

Certification Comprehensive• Microsoft® Access® Database Security• Microsoft® Access® Forms & Reports

• Microsoft® Access® Queries Made Easy• Microsoft® Entourage® 2008• Microsoft® Excel® 2007 Advanced• Microsoft® Excel® 2007 Analyzing Data• Microsoft® Excel® 2007 Basic• Microsoft® Excel® 2007 Build Formulas• Microsoft® Excel® 2007 Charting Workshop• Microsoft® Excel® 2007 Dynamic Formulas• Microsoft® Excel® 2007 Enter and Edit Data• Microsoft® Excel® 2007 Formatting and Layout Options• Microsoft® Excel® 2007 Getting Started• Microsoft® Excel® 2007 Intermediate• Microsoft® Excel® 2007 Intermediate Training• Microsoft® Excel® 2007 Intro Training• Microsoft® Excel® 2007 PivotTables Training• Microsoft® Excel® 2007 Power User• Microsoft® Excel® 2007 Print Perfectly• Microsoft® Excel® 2007 Quick Calculations• Microsoft® Excel® 2007 Speed Up Data Entry• Microsoft® Excel® 2007 VBA Programming• Microsoft® Excel® 2008 Advanced Mac®


• Microsoft® Excel® 2010 Advanced• Microsoft® Excel® 2010 Advanced Training• Microsoft® Excel® 2010 Analyzing Data• Microsoft® Excel® 2010 Automating and Protecting

a Workbook• Microsoft® Excel® 2010 Basic• Microsoft® Excel® 2010 Charting Training• Microsoft® Excel® 2010 Charting Training (PC)• Microsoft® Excel® 2010 Intermediate• Microsoft® Excel® 2010 Intermediate Training• Microsoft® Excel® 2010 Intro Training• Microsoft® Excel® 2010 PivotTables Training• Microsoft® Excel® 2010 References and Ranges

in Formulas• Microsoft® Excel® 2010 Statistical Analysis Training• Microsoft® Excel® 2010 VBA Programming• Microsoft® Excel® 2010 Working with Charts• Microsoft® Excel® 2010 Working with PivotTables• Microsoft® Excel® 2010 Working With Workbooks• Microsoft® Excel® 2011 Advanced• Microsoft® Excel® 2011 Intermediate Training• Microsoft® Excel® 2011 Intro Training Mac®

• Microsoft® Excel® 2013 Advanced• Microsoft® Excel® 2013 Analyzing Your Data Part 1• Microsoft® Excel® 2013 Analyzing Your Data Part 2• Microsoft® Excel® 2013 Applying Advanced Formatting• Microsoft® Excel® 2013 Basic• Microsoft® Excel® 2013 Charting Training• Microsoft® Excel® 2013 Collaborating with Others• Microsoft® Excel® 2013 Creating and Modifying Charts• Microsoft® Excel® 2013 Creating and


Functions Training• Microsoft® Excel® 2013 Intermediate• Microsoft® Excel® 2013 Intermediate Student Manual

• Microsoft® Excel® 2013 Intro Training• Microsoft® Excel® 2013 Managing the



Comprehensive Vol 2-2• Microsoft® Excel® 2013 Moving Around

and Entering Data• Microsoft® Excel® 2013 PivotTables Training• Microsoft® Excel® 2013 Printing Workbooks• Microsoft® Excel® 2013 Shortcuts, Tips, and Tricks• Microsoft® Excel® 2013 Using Basic Formulas Part 1• Microsoft® Excel® 2013 Using Basic Formulas Part 2• Microsoft® Excel® 2013 Working with Shapes

and Graphics• Microsoft® Excel® 2013 Working with Tables• Microsoft® Excel® Charts and Graphs Made Easy• Microsoft® Excel® Forms and Reporting Made Easy• Microsoft® Excel® Formulas Made Easy• Microsoft® Excel® Macros for Finance Professionals• Microsoft® Excel® Macros Made Easy• Microsoft® Excel® Made Easy• Microsoft® Excel® PivotTables Made Easy 2010• Microsoft® Excel® PivotTables Made Easy 2013• Microsoft® Office 2007 Access®

• Microsoft® Office 2007 Access® (Practice Exam)• Microsoft® Office 2007 Creating Accessible Documents• Microsoft® Office 2007 Customize Office• Microsoft® Office 2007 Excel®• Microsoft® Office 2007 Excel® (Practice Exam)• Microsoft® Office 2007 New Features• Microsoft® Office 2007 Outlook®

• Microsoft® Office 2007 Outlook® (Practice Exam)• Microsoft® Office 2007 PowerPoint®

• Microsoft® Office 2007 PowerPoint® (Practice Exam)• Microsoft® Office 2007 Web Components

and Collaboration• Microsoft® Office 2007 Word• Microsoft® Office 2007 Word (Practice Exam)• Microsoft® Office 2010 Access®

• Microsoft® Office 2010 Access® (Practice Exam)• Microsoft® Office 2010 Excel®• Microsoft® Office 2010 Excel® (Practice Exam)• Microsoft® Office 2010 Excel® Expert• Microsoft® Office 2010 New Features• Microsoft® Office 2010 Outlook®

• Microsoft® Office 2010 Outlook® (Practice Exam)• Microsoft® Office 2010 Performing Mail Merge• Microsoft® Office 2010 PowerPoint®

• Microsoft® Office 2010 PowerPoint® (Practice Exam)• Microsoft® Office 2010 Word• Microsoft® Office 2010 Word (Practice Exam)• Microsoft® Office 2010 Word Expert• Microsoft® Office 2010 Working with Macros in

Excel® and Word• Microsoft® Office 2013 What’s New Training• Microsoft® Office 2013 Word• Microsoft® Office 2016 Preview Mac®

• Microsoft® Office Suite 2007 Accessibility Features• Microsoft® Office Suite 2007 What’s New Training

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28

• Microsoft® Office Suite 2008 What’s New Training• Microsoft® Office Suite 2010 What’s New Training• Microsoft® Office Suite 2011 What’s New Training• Microsoft® Office Web Apps• Microsoft® OneNote® 2007• Microsoft® OneNote® 2010• Microsoft® OneNote® 2013• Microsoft® Outlook® 2007• Microsoft® Outlook® 2007 Advanced• Microsoft® Outlook® 2007 Basic• Microsoft® Outlook® 2007 Intermediate• Microsoft® Outlook® 2007 Manage Tasks• Microsoft® Outlook® 2007 Organize Messages• Microsoft® Outlook® 2007 Save Time with Email• Microsoft® Outlook® 2010• Microsoft® Outlook® 2010 - Sending and Receiving

Email Messages• Microsoft® Outlook® 2010 Advanced• Microsoft® Outlook® 2010 Basic• Microsoft® Outlook® 2010 Intermediate• Microsoft® Outlook® 2010 Managing Appointments• Microsoft® Outlook® 2010 Managing Tasks• Microsoft® Outlook® 2011• Microsoft® Outlook® 2013• Microsoft® Outlook® 2013 Advanced• Microsoft® Outlook® 2013 Basic• Microsoft® Outlook® 2013 Creating and

Grouping Contacts• Microsoft® Outlook® 2013 Managing Contacts• Microsoft® Outlook® 2013 Managing Email• Microsoft® Outlook® 2013 MOS

Certification Comprehensive• Microsoft® Outlook® 2013 Organizing Messages• Microsoft® Outlook® 2013 Reading and Writing Email• Microsoft® Outlook® 2013 Sending Email• Microsoft® Outlook® 2013 Working with Outlook®

• Microsoft® Outlook® 2013: Creating and Editing Appointments

• Microsoft® Outlook® 2013: Creating and Managing Tasks

• Microsoft® Outlook® 2013: Customizing Outlook® Views

• Microsoft® Outlook® 2013: Managing Accounts• Microsoft® Outlook® 2013: Managing Outlook® Data• Microsoft® Outlook® 2013: Organizing Appointments• Microsoft® Outlook® 2013: Personalizing Outlook®

• Microsoft® Outlook® 2013: Planning Meetings• Microsoft® Outlook® Web Access 2007 Training• Microsoft® Outlook® Web Access 2010• Microsoft® PowerPoint® 2007 Advanced• Microsoft® PowerPoint® 2007 Basic• Microsoft® PowerPoint® 2007 Getting Started• Microsoft® PowerPoint® 2007 Intermediate• Microsoft® PowerPoint® 2007 Intro• Microsoft® PowerPoint® 2007 Manage Graphics• Microsoft® PowerPoint® 2007 Presentation Tips• Microsoft® PowerPoint® 2007 Sales Presentations• Microsoft® PowerPoint® 2007 Using Special

Graphic Effects• Microsoft® PowerPoint® 2008 Advanced Mac®

• Microsoft® PowerPoint® 2010 Adding Visuals and Media

• Microsoft® PowerPoint® 2010 Advanced• Microsoft® PowerPoint® 2010 Basic• Microsoft® PowerPoint® 2010 Customizing and

Delivering a Presentation• Microsoft® PowerPoint® 2010 Getting Started• Microsoft® PowerPoint® 2010 Getting Started With

Microsoft® PowerPoint®

• Microsoft® PowerPoint® 2010 Intro• Microsoft® PowerPoint® 2011 Advanced Mac®

• Microsoft® PowerPoint® 2011 Intro• Microsoft® PowerPoint® 2013 Adding Media• Microsoft® PowerPoint® 2013 Adding Motion• Microsoft® PowerPoint® 2013 Adding Text to

Your Presentation• Microsoft® PowerPoint® 2013 Advanced• Microsoft® PowerPoint® 2013 Animation Effects• Microsoft® PowerPoint® 2013 Basic• Microsoft® PowerPoint® 2013 Collaborating

and Customizing• Microsoft® PowerPoint® 2013 Distributing

Your Presentation• Microsoft® PowerPoint® 2013 Getting Started• Microsoft® PowerPoint® 2013 Illustrating

Your Presentations• Microsoft® PowerPoint® 2013 Intro Training• Microsoft® PowerPoint® 2013 Modifying and

Arranging Graphics• Microsoft® PowerPoint® 2013 MOS

Certification Comprehensive• Microsoft® PowerPoint® 2013 Organizing Content• Microsoft® PowerPoint® 2013 Organizing

Your Presentation• Microsoft® PowerPoint® 2013 Preparing

Your Slideshow• Microsoft® PowerPoint® 2013 Presenting Data with

Spreadsheets and Charts• Microsoft® PowerPoint® 2013 Printing and

Saving a Presentation• Microsoft® PowerPoint® 2013 Shapes Smart Art• Microsoft® PowerPoint® 2013 Using the

Master Views• Microsoft® PowerPoint® 2013 Working with Pictures• Microsoft® PowerPoint® 2013 Working with SmartArt• Microsoft® Project® 2007• Microsoft® Project® 2007 Advanced• Microsoft® Project® 2007 Basic• Microsoft® Project® 2010• Microsoft® Project® 2010 Advanced• Microsoft® Project® 2010 Basic• Microsoft® Project® 2013• Microsoft® Publisher® 2007• Microsoft® Publisher® 2007 Advanced• Microsoft® Publisher® 2007 Basic• Microsoft® Publisher® 2010• Microsoft® Publisher® 2010 Advanced• Microsoft® Publisher® 2010 Basic• Microsoft® Publisher® 2013• Microsoft® SharePoint® 2013 Basics Training• Microsoft® SharePoint® Designer 2007 Advanced

• Microsoft® SharePoint® Designer 2007 Basic• Microsoft® SharePoint® Foundation 2010 Advanced• Microsoft® SharePoint® Foundation 2010 Basic• Microsoft® SharePoint® Server 2007 Advanced• Microsoft® SharePoint® Server 2007 Basics• Microsoft® SharePoint® Server 2010 Advanced• Microsoft® SharePoint® Server 2010 Basics• Microsoft® SharePoint® Tips and Tricks• Microsoft® Visio® 2007• Microsoft® Visio® 2010 Advanced• Microsoft® Visio® 2010 Basic• Microsoft® Visio® 2013 Training• Microsoft® Visio® Professional 2007 Advanced• Microsoft® Visio® Professional 2007 Basic• Microsoft® Windows® 7• Microsoft® Windows® 7 Accessibility Features• Microsoft® Windows® 7 Advanced• Microsoft® Windows® 7 Basic• Microsoft® Windows® 7 New Features• Microsoft® Windows® 8• Microsoft® Windows® 8 Mail App• Microsoft® Windows® 8.1 Overview• Microsoft® Windows® Live Movie Maker• Microsoft® Windows® XP®

• Microsoft® Word 2007 Advanced• Microsoft® Word 2007 Advanced Training• Microsoft® Word 2007 Basic• Microsoft® Word 2007 Getting Started PC• Microsoft® Word 2007 Intermediate• Microsoft® Word 2007 Intermediate Training• Microsoft® Word 2007 Intro Training• Microsoft® Word 2007 Mail Merge Workshop Training• Microsoft® Word 2007 Newsletter Workshop Training• Microsoft® Word 2007 Review and Collaborate• Microsoft® Word 2007 Type and Edit Your Document• Microsoft® Word 2007 Using Advanced Formatting• Microsoft® Word 2007 VBA Programming• Microsoft® Word 2008 Advanced Mac®

• Microsoft® Word 2008 Intermediate Mac®

• Microsoft® Word 2008 Intro Mac®

• Microsoft® Word 2010 Advanced• Microsoft® Word 2010 Basic• Microsoft® Word 2010 Citation and Bibliography• Microsoft® Word 2010 Intermediate• Microsoft® Word 2010 Intermediate Training• Microsoft® Word 2010 Intro• Microsoft® Word 2010 Mail Merge• Microsoft® Word 2010 Newsletter Training• Microsoft® Word 2010 Working with

Advanced Features• Microsoft® Word 2010 Working with Documents• Microsoft® Word 2010 Working with Visual Elements• Microsoft® Word 2011 Advanced• Microsoft® Word 2011 Intro Mac®

• Microsoft® Word 2013 Adding Graphics• Microsoft® Word 2013 Adding Page Elements• Microsoft® Word 2013 Adding Special Formatting• Microsoft® Word 2013 Advanced Training• Microsoft® Word 2013 Applying Styles• Microsoft® Word 2013 Basic Training• Microsoft® Word 2013 Building References


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• Microsoft® Word 2013 Collaborating with Others• Microsoft® Word 2013 Creating and

Opening Documents• Microsoft® Word 2013 Creating Forms• Microsoft® Word 2013 Editing Graphics• Microsoft® Word 2013 Editing Tables• Microsoft® Word 2013 Finishing and Customizing

Your Document• Microsoft® Word 2013 Formatting Paragraphs• Microsoft® Word 2013 Formatting Text• Microsoft® Word 2013 Illustrating and

Organizing Information• Microsoft® Word 2013 Intro Training• Microsoft® Word 2013 Mail Merge• Microsoft® Word 2013 MOS Certification

Comprehensive Vol 1-2• Microsoft® Word 2013 Newsletter Training• Microsoft® Word 2013 Proofreading• Microsoft® Word 2013 Setting Up Your Document• Microsoft® Word 2013 Tables and Graphics• Microsoft® Word 2013 Tracking Changes and

Comments Training• Microsoft® Word 2013 Typing and Editing Text• Microsoft® Word 2016• Microsoft® WordPress®

• Presentation Skills: Creating Slides• Sharing Microsoft® PowerPoint® Presentation

Created with ConceptDraw MINDMAP® on Google Docs™

• Statistical Analysis with Microsoft® Excel®• Time Value of Money: Microsoft® Excel® Functions

OSHA AND WORKPLACE SAFETY• 7 Safety Habits That Could Save Your Life• A Manager’s Guide to Safety in the Workplace• Aerial Lift• Age Discrimination Law and Cooperation• Aggressive Driving• Alcohol Abuse in the Workplace: Detection Periods• Alcohol Abuse in the Workplace: Signs and Symptoms• Alcohol Abuse in the Workplace: Testing Procedures• Avoiding Discrimination: Five Keys• Back Injury Prevention• Back SMARTS• Bad Weather Driving Basics• BBP for Healthcare• Best Practices in Policies and Procedures• Bloodborne Pathogen Training• Bloodborne Pathogens• Bloodborne Pathogens: Introduction• Bloodborne Pathogens: Needlestick and Safety

Prevention Act• Bloodborne Pathogens: Personal Protective Equipment• Carbon Monoxide for Managers• Chemical Hazard Communication• Chemical Safety (HAZCOM)• Combustible and Flammable Liquids• Commercial Driver’s License: Hazardous Materials• Commercial Driver’s License: License Preparation• Commercial Driver’s License: Vehicle Inspection• Confined Spaces

• Confined Spaces: Atmosphere• Confined Spaces: Introduction• Confined Spaces: Personnel and Permits• Confined Spaces: Professional Protective Equipment• Create a Drug-Free Workplace• Create an Ergonomic Workstation• CSA Part 1• CSA Part 2• Defensive Driving• Defensive Driving: Basics Part 1• Defensive Driving: Basics Part 2• Defensive Driving: Driving Distractions• Defensive Driving: Road Rage• Developing an Effective Safety Culture• Distracted Driving• DOT: Classification• DOT: Hazardous Materials Transportation• DOT: Loading and Unloading• DOT: Marking, Labeling and Placarding• DOT: Packaging• DOT: Shipping Papers• Effective Emergency Management & Disaster Planning• Electrical Safety Awareness• Emergency Exits• Environmental Management Systems• Ergonet: A Personal Assessment• Ergonet: A Training Guide for Healthy Office Work• Ergonomics for Manufacturing• ESH at Work: Contractor Edition• Fall Protection• Fire Extinguisher Safety• Fire Safety Prevention• First Aid - Bites• First Aid - Broken Bones• First Aid - Burns• First Aid - Choking• First Aid - Cuts and Scrapes• First Aid - Introduction• Flammable and Combustible Liquids for Managers• Forklift Safety: Part 1• Forklift Safety: Part 2• Forklift Safety: Part 3• Fuel Savings: ej4 Driving School• Fuel Savings: Idle Time• Fuel Savings: Oil, Tune and Tires• Fuel Savings: Order Accuracy• Fuel Savings: Power Curve• Fuel Savings: Take Home Vehicles• Harassment Retaliation Action Plan• Hazard Communication - Material Safety Data Sheet• Hazard Communication - Your Right To Know• Hazard Communication Labels• Hazard Communication OSHA Changes• Hazardous Energy Control• Hazardous Waste Management• HAZCOM Compliance: What You Need to Know• HAZCOM: What’s New with OSHA?• Hearing Conservation• Heat Stress• Hostility, Harassment, and Workplace Headaches• How to Avoid a Wrongful Termination Claim

• How to Avoid Discrimination Claims• How to Lower Your Energy Bills: Creating a

Comprehensive Energy Savings Plan• How to Lower Your Energy Bills: Doing Your

Part at Work• How to Lower Your Energy Bills: Saving Fuel Costs• How to Maintain a Drug-Free Workplace• How to Sit Correctly• Incident Command• Indoor Air Quality: Carbon Dioxide• Indoor Air Quality: Carbon Monoxide• Infection Control for Healthcare Facilities• Introduction to Accident Investigation• Introduction to California Anti-Harassment• Introduction to Laser Safety• Laboratory Safety• Ladder Safety• Lockout Tagout: Energy Control Programs Details,

Questions, & Expectations• Lockout Tagout: Introduction• Lockout Tagout: Training• Machine Guard• Machine Guard Safety for Managers• Manager’s Toolbox: Employee Termination Checklist• Managing Workplace Safety and Health• Medical OSHA Compliance• OSHA and Workplace Safety for HR Professionals• OSHA Bloodborne Pathogens• OSHA Exposure Control 2013 Update• OSHA Needlestick Safety• OSHA Record-Keeping Compliance• OSHA TOOLBOX: HAZCOM - Labeling Protocol• OSHA TOOLBOX: HAZCOM - Material Safety

Data Sheet• OSHA Toolbox: HAZCOM - What You Need to Know• OSHA Toolbox: What Matters Regarding

Bloodborne Pathogens• Personal Protective Equipment• Personal Protective Equipment: Eye &

Face Protection• Personal Protective Equipment: Foot Protection• Personal Protective Equipment: Hand &

Arm Protection• Personal Protective Equipment: Head Protection• Powered Industrial Truck Safety• Powered Industrial Trucks and Power Pallet Trucks• Preventing Sexual Harassment: A

Leader’s Perspective• Preventing Sexual Harassment: An

Employee’s Perspective• Preventing Workplace Harassment: A

Leader’s Perspective• Preventing Workplace Violence: A

Leader’s Perspective• Preventing Workplace Violence: An

Employee’s Perspective• Propane Gas• Propane Gas Safety for Managers• Radiation Safety• Radioisotope Safety• Recognize Eye Strain

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• Recognizing the Signs of Substance Abuse in the Workplace

• Reduce Eye Strain• Respiratory Protection• Safety First: Fire Extinguisher Use• Safety for Managers and Supervisors• Safety Toolbox: Driving Defensively• Safety Toolbox: Driving in Poor Conditions• Safety Toolbox: Fall Protection• Safety Toolbox: Prevent Slips, Trips, and Falls• Safety Toolbox: Protect Your Back• Safety Toolbox: The Safe Use of Aerial Lifts• Safety Toolbox: The Safe Use of Ladders• Safety Toolbox: Using Lockout Tagout• Safety Toolbox: What You Need to Know About

Emergency Exits• Slip, Trip and Fall Prevention• Stretching in the Workplace• Two-Wheeled Handcart• Understanding Ergonomic Design• Understanding Harassment - Keeping Your

Workplace Free of Harassment• Warehouse Ergonomics• Workers’ Comp 10 Must Ask Questions• Workers’ Compensation Basics• Working in Cold Weather• Working in Hot Weather• Workplace Ergonomics: Adjusting Your Workspace• Workplace Ergonomics: Chairs 101• Workplace Ergonomics: Reducing Eye Strain• Workplace Ergonomics: Stretching at Work• Workplace Ergonomics: The Basics• Your Body is Talking: What is it Saying?

PROJECT MANAGEMENT• 10 Steps to Successful Project Management• Becoming a Great Leader: Effective Delegation• Differentiating Reading Instruction for Main Ideas

and Details• Effective Inventory Management• Fundamentals of Project Management• Goal Setting in the Workplace• Government Project Management• Improve Your Project Management• It’s About Time• It’s About Time (Spanish)• Manager’s Guide to Employee

Performance Improvement• Manager’s Toolbox: Time Management and

Your Team• Microsoft® Project Tips and Tricks• PMP® Certification: Project Management Basics• Project Management• Project Management Essentials• Project Management Professional (PMP)®

• Project Management: Advanced, 2nd Edition• Project Management: Basic, 2nd Edition• Project Management: Intermediate, 2nd Edition

SALES TRAINING• 49 Marketing Secrets (that Work) to Grow Sales• Account Types• Adapting for DISC Styles• Analyzing the Upcoming Negotiation• Avoid Social Media Blunders• Avoid the Top Mistakes Sales Reps Make• Awesome Lead Generation• Billion Dollar Branding• Boosting Sales• Breaking Through• Building an Effective Leadership Team• Building GREAT Sales Relationships• Building Professional Trust & Rapport• Business Condition: Analyzing the Opportunity• Business Writing and Editing for Professionals• Buyer Roles: Selling to Key Account Buyers• Buyer Wins: Identifying Personal and

Organizational Wins• Buying Criteria: Influencing the Decision Criteria• Case Studies and Testimonials• Characteristics of the Sale: Analytics and Metrics• Characteristics of the Sale: Introduction to the

Sales Cycle LINE• Characteristics of the Sale: Key Account

Selling Overview• Characteristics of the Sale: Product Knowledge• Characteristics of the Sale: Sales Cycle LINE A• Characteristics of the Sale: Sales Cycle LINE B• Click Here to Order• Closing Skills• Closing the Sale• Coaching Basics• Company Messages• Company Overview Presentations• Conducting an Effective Analysis• Connections• Conquering Sales Objections• Cooperative Time Management• Corporate Identity• Corporate Image• Cost of Sales - COGS• Cost of Sales - Discounts• Cost of Sales - Inventory• Creating a GREAT Sales Company• Creating an Elevator Pitch• Creating Effective Sales Proposals• Customer CEO• Dealing with Competition• Decision Makers and DM Processes• Determining Customer Needs• Developing the Right Mindset• Developing Your Territory: Building the Sales Plan• Developing Your Territory: Summarizing the

Business Situation• Direct Advertising• DISC: Selling D• DISC: Selling I• DISC: Selling S• DISC: Selling C

• DISC: Understanding DISC Styles• DO IT! Marketing• Drive Sales with LinkedIn®

• Easy E-Newsletters• Effective Negotiation Tactics for Supervisors• Effective Prospecting• Emotional Intelligence for Sales Success• Escrow Accounts• Evaluate Your Performance• Financially Speaking - 3 Financial Statements• Financially Speaking - Basic Breakeven Analysis• Financially Speaking - Depreciation Explained• Financially Speaking - Financial Reporting Principles• Financially Speaking - The Accounting Cycle• Financially Speaking - The Fundamentals

of Cost Behavior• Finding Unmet Needs• Get Clients Now!• Getting Past the Gatekeeper• Gotchas!• Handling Objections• Handling Tough Customers• High Impact Visual Aids• How to Bargain Better with Vendors and Suppliers• How to Be a Super Sales Coach• How to Develop Your Sales Plan• How to Leave Phone Messages that Get Returned• How to Sell More• Identifying and Developing Leverage• Impact-Based Sales Presentations• Improving Sales with the Sales Cycle• Influencing• Introduction to Key Account Selling• Introduction to Negotiating• Key Account Selling Worksheet• Lead Development: Elevator Speech

Value Proposition• Lead Development: Social Media Networking• Lead Development: The Marketing Link• Leading the Sales Force• Lean but Agile• Lifetime Customer Value• Long-Term Development• Managing Inventory - Managing Inventory• Microsoft® PowerPoint® 2007 Sales Presentations• Modern Phone Sales Techniques• Negotiating Styles• No Push Closing• No, But, If• Objection Series: Doubt• Objection Series: Indifference• Objection Series: Misunderstanding• Objection Series: True Negative• Obtaining Referrals• Opening the Call• Overcoming Objections• Percents: Discounts and Markup• Personal Time Management• Preparing for Sales Activities• Presentation Skills: Closing


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31

• Presentation Skills: How to Make a Point• Presentation Skills: Using Audio Visuals• ProActive Sales Management• Proper Introductions• Quicksell• Reaching Agreement• Recognizing and Dealing With Tactics• Recruiting Through Social Media• Representing Your Brand• Retailer Hot Buttons: Traffic• Retailer Hot Buttons: Transaction Size• Retailer Profitability Model (for Retailers): Frequency• Retailer Profitability Model (for Retailers):



Price Per Item• Retailer Profitability Model: Part 1• Retailer Profitability Model: Part 2• Retailer Profitability Model: Part 3• Riding Along with Sales Reps• Running a Sales Meeting• Sales Call Planning Worksheet• Sales Communications: Internal

Sales Communication• Sales Communications: Writing Sales Proposals• Sales Force Design for Strategic Advantage• Sales Forecasting Management• Sales Materials• Sell for Success• Sell Without Selling• Selling at a Distance: Gathering Prospect Information• Selling at a Distance: Phone Selling• Selling at a Distance: The Virtual Presentation• Selling Benefits• Selling New Products• Selling To Different Customer Roles• Selling Value Over Price• Setting Agendas and Expectations• Setting Sales Call Goals• Smile!• Social Networking: Facebook®

• Social Networking: Instant Messaging• Social Networking: LinkedIn®

• Social Networking: Twitter• Speaking Customer• Stages of the Sale: Conceptual Selling• Strategy and Planning• Successful Email Marketing• Successful Marketing• Successful Selling in Today’s Economy• Summary/Checkpoint• Target and Awareness Advertising• Territory Administration: Personal

Management Tracking• Territory Administration: Record Keeping• Territory Administration: Using CRM Effectively• Territory Administration: Using Portable Media• Territory Development Introduction:

Exceptional Service

• Territory Development Introduction: How Customers Want to Be Sold to

• Territory Development Introduction: The New Sales Skills

• Territory Development Introduction: The Realities of Selling in the 21st Century

• Territory Development Introduction: The Sales Funnel

• Territory Management: Analyzing Territory• Territory Management: Decision Makers

vs. Influencers• Territory Management: Managing a New Territory• Territory Management: Managing Your Sales Pipeline• Territory Management: Prioritizing Your Territory• The 5-Minute Call De-Brief• The 5-Minute Call Pre-Brief• The Accidental Salesperson• The Impact of Social Media Within Your Organization• The Negotiation Process• The Sales Process: Advanced Questioning Techniques• The Sales Process: DISC• The Sales Process: No Fuss Closing• The Sales Process: Overcoming Objections• The Sales Process: Uncovering Needs• The Secrets of Successful Business Blogging• Understanding the Media Part 1• Understanding the Media Part 2• Understanding the Media Part 3• Upsell With Confidence• Use and Understand Purchase Agreements• Using Decision Keys (Framing)• Value - Added Selling• Vertical Messages• What Customers Want from Salespeople:

No Push Selling• When to Shut Up

TIME MANAGEMENT• A Manager’s Guide to Virtual Teams• Active Learning Techniques• Before School Starts: Things To Do• Business Process Modeling with ConceptDraw®

Business Process Diagrams Solution• Control the Chaos and Clear Out the Clutter• Cooperative Time Management• Creating a Work Plan• Creating Passwords• Creative Ways to Reward and Motivate Employees• Fundamentals of Project Management• Goal Setting in the Workplace• Helping Employees Use Their Time Wisely• How to Manage Your Time Effectively• Improve Your Memory, Improve Your Productivity• Improve Your Project Management• It’s About Time• It’s About Time (Spanish)• Local Vehicular Network• Lose the Meeting Blues• Lose the Meeting Blues (Spanish)• Manager’s Toolbox: Time Management

and Your Team

• Managing Information Overload• Meeting the Delegation Challenge• Meeting the Delegation Challenge (Spanish)• Moving to a Paperless Office• Multi User License Management• Organizing and Selecting Social Media

Response Messages• Personal Time Management• Power Speaking (Spanish)• Sharing ConceptDraw MINDMAP™ Presentation

Video on Facebook®

• Sharing ConceptDraw MINDMAP™ Presentation Videos on Google+™

• Sharing ConceptDraw MINDMAP™ Presentation Videos on YouTube™

• Stop Procrastinating - Getting Started• Stop Procrastinating - The Pain• Stress-Free Event Planning• The Secrets of Successful Time Management• The Time of Your Life• Training Rewards User Tutorial• What is a Dashboard• What Is an Action Mind Map

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