POE Course Description 2015 - David Zinger · 2015 ENGAGE: Pyramid of Engagement David Zinger Email: [email protected] Page, 1 Phone 204 254 2130 ENGAGE!& Apply&the&EmployeeEngagementToolkit&to&Achieve&Results&and&Build&Relationships&

2015 ENGAGE: Pyramid of Engagement David Zinger www.davidzinger.com Email: [email protected] Page, 1 Phone 204 254 2130

ENGAGE! Apply the Employee Engagement Toolkit to Achieve Results and Build Relationships

Let’s get the most from employee engagement by leveraging small, simple, strategic, and sustainable practices and tools to achieve results while building relationships. Let’s reduce the complexity, jargon, and disengagement surrounding the topic with a genuine, robust, and dynamic employee engagement toolkit fully integrated into how we work, manage, and lead. Here is David Zinger’s dynamic, lean, and cogent definition of engagement:

Employee Engagement is good work done well with others every day.

Learn to build and sustain innovative and contemporary employee engagement to achieve organizational objectives, serve the customer, and strengthen employee relationships. By the end of this workshop you will be equipped with a robust knowledge of employee engagement fused with practical tools, and action plans to ignite, improve and increase employee engagement. This will help you achieve your strategic objectives while improving both results and relationships for sustainable employee engagement. Employee engagement is no longer an option for healthy and successful organizations.

The Pyramid of Employee Engagement: The workshop is centered on the 10 building blocks of engagement: results, performance, progress, relationships, recognition, moments, strengths, meaning, wellbeing, and energy.


Date, Location, and Duration

TBD with client Average Duration: 5 to 7 hours

Overview

We have progressed from the why of employee engagement to the ways and methods to improve engagement. The business case and personal benefits of employee engagement have been demonstrated in countless studies and examinations of the topic. As well as improving performance and productivity, employee engagement impacts positively on absenteeism, retention, innovation, customer service, and other key outcomes (Engage for Success, Nailing the Evidence, 2012).

This is an ideal workshop whether you are in the contemplation or initial stages of engagement or you have been conducting employee engagement surveys and interventions for many years. The Hay Group found that 94% of the world’s most admired companies believe that their efforts to engage employees have created a competitive advantage. Yet 80% of the heads of engagement state that their company needs to find new ways to engage its workforce in light of the changing environment while only 30% believe their organization is adapting to the new ways of working (Hay Group, 2014, The New Rules of Engagement).

Target Audience / Participants

In strong healthy organizations everyone plays a part in improving and increasing employee engagement for the benefit of all. Engagement is much more than an HR on Internal Communications function. It is a line issue focused on how we work, manage, and lead. Participants who would benefit from this workshop include

§ C-‐Suite executives to help them fully understanding and support and ensure engagement it tied in with strategic objectives.

§ HR and Internal Communications VPs, Directors, and Managers who are often tasked with championing engagement in their organizations

§ Managers, Directors and VPs of Engagement, Brand, Marketing, or Internal communication


Participants who would benefit from this workshop include (cont.)

§ Managers, Directors and managers of strategy or organizational development

§ VPs, Directors and Line managers who use engagement to achieve results while building relationships.

10 Key Learning/Action Objectives The key learning objectives you will achieve by attending this one day session include:

1. Fuse the foundations of employee engagement with the implications for your current ways of working.

2. Ensure that both you and your organization are better at understanding and

implementing employee engagement.

3. Integrate employee engagement with strategy for the maximum benefit of customers, the organization, and employees.

4. Transition your company or organization from early stages of employee

engagement to more robust and powerful ways to engage.

5. Ensure a solid business case for engagement where you work.

6. Learn practical applications, approaches, and tools from the latest innovative conceptual, cognitive, emotional, and behavioral developments and practices in employee engagement.

7. Apply the 4 strategic enablers of employee engagement.

8. Leverage and apply the 10 building block ranging from results through to energy

to improve engagement for everyone within the organization.

9. Create an organization where employees look forward to coming to work, feel connected to the organization and strive to make a difference.

10. BONUS: David Zinger is offering participants a free 30 minute online coaching session after the workshop to assist them in applying what they learned.


Course Content and Outline Section 1: Introduction, Definition, Evolution and Work Engagement

§ Connect and engage with the course and other participants. § Scan the multiple meanings of employee engagement § Overview two models of employee engagement § Determine readiness, willingness, and ability for engagement § Overview 4 major evolutions of employee engagement § Bolster your own employee engagement

Section 2: Utilize the principle of employee engagement for programs and practices

§ Leverage the double endings of employee engagement § Overview the ten principles of engagement § Determine engagement champion/champions? § Learn and apply the 4 enablers of employee engagement

1. Build a compelling strategic narrative and engagement leadership 2. Focus on engaging managers 3. Call forth employee voice 4. Addressing the challenge of trust and lived values

Section 3: Build a practical and tactical toolkit to increase engagement (MAJOR FOCUS OF COURSE)

§ Build engagement with the 10 building blocks of the pyramid of engagement § Engage results, performance, progress, relationships, recognition, moments, strengths,

meaning, wellbeing, and energy. § Focus on small, simple, strategic, significant, and sustainable actions and behaviors to increase

engagement § Weave engagement into full integration with work § Outline a 3-‐block pyramid of engagement for both yourself and your organization § Change best case to test case with experimental employee engagement

Section 4: Build sustainable engagement with the new tools of employee engagement

§ Overview new tools for engagement: Gamification, sociometers, and social media § Learn how to champion and influence employee engagement § Finalize your engagement learning into a simple and strategic action plan § Scan additional resources to enhance your practice § Assess the workshop and determine next steps for yourself and the organization.


Pre-‐Workshop Material

To achieve maximum benefit from the workshop you are invited to complete the following three items. The total time to complete this would be about 45 minute and it will ensure maximum benefit from the workshop and an efficient use of time.

1. Complete a brief employee engagement audit for your team or organization (10 minutes).

2. Read an introduction to the Pyramid of Engagement with Questions (15 minutes).

3. Complete the VIA Strength Survey. www.authentichappiness.org. Bring your results from your strength profile with you to the workshop (20 to 30 minutes).

3 Workshop Bonuses

1. Reading and resources: You will receive guided access to the top 10 resources for employee engagement.

2. Video list: You will receive access to 600 videos relating to employee engagement and all of David Zinger’s online articles.

3. Post workshop coaching: You will have the opportunity for a free 30-‐minute online coaching session with David Zinger for personalized guidance and assistance to implement what you have learned.


Profile of David Zinger - Course Leader and Facilitator

David Zinger has devoted over 14,000 hours to engagement in the past 7 years

He has a B.A., M.Ed. (Educational Psychology from the University of Manitoba). David taught counseling and educational psychology at the University of Manitoba for 20 years. He received the Outstanding Leadership Award 2013 at the Mumbai Global HR Conference. HR Examiner declared David the Number 1 online influencer in leadership for 2011 based on the objective criteria of reach, resonance, and relevance. http://www.hrexaminer.com/lists/top-‐25-‐online-‐influencers-‐in-‐leadership-‐2011/1-‐david-‐zinger David founded and hosts the 6400-‐member global employee engagement network. This business community is devoted to improving employee engagement around the globe. Mr. Zinger is a sought after author, educator, coach, and consultant focused on employee engagement fusing a Canadian prairie presence with a global reach. He has worked from Winnipeg to Warsaw and Wales, from British Columbia to Barcelona and Berlin, from Singapore and Saskatoon Saskatchewan to San Antonio Texas and South Africa, and from Pune and Prague to Mumbai to Montreal. He recently lead and facilitated master classes on employee engagement in both Singapore and Dubai. David Zinger founded Zinger and Associates 30 years ago to provide education, consulting, and coaching to the workplace. He offers breadth and depth to his clients, ranging from long term consulting as the employee assistance counselor and career development coach for Seagram Ltd., to thousands of keynotes, presentations, courses and workshops. David has been involved in educating over 45,000 people on work and the workplace.


Mr. Zinger is devoted to employee engagement and his work ranges from countless presentations and workshops to writing over 2200 blog posts on the topic. In 2012 he unveiled the very popular tactical and practical 10-‐block pyramid to improve employee engagement. Mr. Zinger wrote

o Assorted Zingers: Poems and Cartoons to Take a Bite Out of Work. o Zengage: How to Get More Into Your Work to Get More Out of Your Work. o People Artistry: The Ennoblement Imperative. o He created, in conjunction with members of his employee engagement network, 9

inspirational and informative e-‐books on employee engagement ranging from Engaging Questions and Employee Engagement in Six Words to the ABC’s of Employee Engagement.

Mr. Zinger is certified to teach 3 powerful business results based and communication centered courses: Crucial Conversations, Crucial Confrontation, and The Influencer.

David Zinger Zinger Associates Winnipeg MB Canada (204) 254 2130 Website: www.davidzinger.com Network: www.employeeengagement.ning.com Email: [email protected]


Appendix of Organizations and Endorsements

Partial List of Organizations that have benefited from David’s expertise include:

International

• Mining Industry Smelter Operations (South Africa) • Anglo American Platinum (South Africa) • Teneo Events (Spain) • Nowoczesna Firma Warsaw Poland (Poland) • Conference Board of United States (New York) • Recognition Professional International (St. Louis / San Antonio) • American Society of Training and Development (Washington) • American Counseling Association (Chicago) • Wales Public Service (Wales) • Berghind Joseph (England) • Vital Smarts (United States) • In addition, 3000 other global companies have benefited by having members on

David Zinger’s over 6400 member Employee Engagement Network.

National

• Royal Canadian Mounted Police • Air Canada • West Jet • Boeing • Bristol Aerospace • Seagram Ltd. • Diageo • Canadian Wheat Board • Ontario Ministries of Education, Health, and Natural Resources • Department of National Defense (Canada) • Canada Revenue Agency • Investor’s Group • Great West Life • Mackenzie Financial • University of Manitoba • University of British Columbia • University of Saskatchewan • University of Victoria • Smith Carter Architecture • Insurance Corporation of British Columbia


• Manitoba Provincial Government • TD Bank • Royal Bank • Cameco • Conference Board of Canada • Shared Visions • Government of Canada (numerous departments) • Manitoba Telephone Systems • National Leasing • Credit Union Central • Petro Canada • CP Rail • SaskTel • London Life • Cooperators • Manitoba Lotteries Commission • Red River College • Manitoba Food Processors • Manitoba Hydro • Louis Riel School Division • Brandon Regional Health Authority • Funeral Directors of Manitoba • Winnipeg Police Force • Saskatchewan Institute of Applied Science and Technology • City of Winnipeg • City of Regina • Campana • Selkirk Mental Health Centre • St. Boniface Hospital • Winnipeg School Division • Canadian Physiotherapy Association • Rideau Recognition Solutions • Education Manitoba • Winnipeg Free Press • Government of Saskatchewan • Winnipeg Regional Health Authority


Testimonials

We would like to express our very sincere thanks to you for the superb quality of your presentation at our recent Operational Excellent in Mining 2012 Conference held in Rustenburg, South Africa, where you were, not surprisingly, rated the top speaker at the two-‐day event. Your thorough preparation, extensive efforts to understand the nature and needs of your audience that spanned the full spectrum of front line worker to executive management and easy, engaging style that had the entire audience sitting on the edge of its seats is still getting flattering feedback from delegates, many of whom are asking us when you will be back.

Mr. Geoff Ronaldson Director SMB Connexion – South Africa

David Zinger was our trainer on how to achieve results through relationships by effective and efficient engagement in coaching, mentoring, and conversations. David is knowledgeable in interacting with people and relations in today’s business, and he is an excellent educator.

Angela Moore Events & Communications Coordinator

Association of Professional Engineers and Geoscientists of the Province of Manitoba

Participants described the workshop with David Zinger as “inspirational”, and “an excellent approach to learning”. The workshop facilitated self-‐examination, reflection and active participation. David’s use of stories, humor, and positive energy kept the participants engaged throughout the day..

Susan Bowman National Leadership Executive

Canadian Physiotherapy Association David Zinger’s presentation, while brimming with energy, enthusiasm and humour, brought home a very important message: Each of us is individually responsible for monitoring and managing our own engagement. The themes of the day powerfully reinforced the importance of this basic fact, and the significance of this self-‐monitoring and management toward personal well-‐being and the well-‐being of the organization.

Mr. Clint Cannon Assistant Superintendent


Pine Creek School Division

I worked with David for 6 years. David is a stellar facilitator who is able to bring content to life through his dynamic style and engaging stories. His passion for the topic of employee engagement shows through in his actions and his focus on client-‐centered facilitation.

Jean-‐Francois Hivon Former Partner, Business Development

Shared Visions Inc

David brings two important qualities to clients: First, a deep understanding of what makes engagement tick. Second, a practical understanding of the pros and cons of implementation. His ability to speak and bring about change at all levels brings genuine added value to client groups in any organizational setting.

Steve Roesler CEO

Roesler Consulting Group

Documents

POE Course Description 2015 - David Zinger · 2015 ENGAGE: Pyramid of Engagement David Zinger Email: [email protected] Page, 1 Phone 204 254 2130 ENGAGE!& Apply&the&EmployeeEngagementToolkit&to&Achieve&Results&and&Build&Relationships&